Error number 26 Shark AV911S EZ Robot Vacuum

We have had our Shark EZ Robot vacuum for a few month now. So far this thing is great, but we are having an issue with the dust cup. I emptied the dust cup but I am still getting the empty my dust cup error number 26.
So I decided to take this thing apart and clean it up a little bit to se what the problem is.
Our robot vacuum is the Shark EZ Robot Vac. It is a Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray
I will make some more videos about the Shark EZ Robot Vacuum and add the videos to this playlist if you want to check them out.
• Shark EZ Vac
Video Chapters
00:00 Error #26
00:46 Dust Cup
01:00 Dock Filters
03:55 Vacuum Filter
07:45 Testing The Vac
08:58 Bonus Footage
Check out the RV900S Series Shark® EZ Robot Self-Empty Vacuum Owner's Guide.
support.sharkclean.com/hc/en-...
A quick tip to using the Owner's guide. After you have opened the Owner's guide you can type the CTRL and the F keys on your keyboard at the time time. This will open a search function in the top right corner. Type the search word "filter" into the box and it will show you everywhere the word filter is posted in the owner's guide. You can hit the down arow in the search box to browse the manual for all of the references to the word filter.
This is not a sponsored video.
All of the items used in this video were purchased with our own money.
We are a review site that receives compensation from the companies whose products we review. We are independently owned and the opinions expressed here are our own.
As an Amazon Associate, I earn from qualifying purchases. I get commissions for purchases made through links in this post.
Check out the Shark EZ Vac on Amazon $378
Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray
amzn.to/3FxbfeR
Compare prices at Walmart $258
Shark EZ Robot Vacuum with Self-Empty Base, Row-by-Row Cleaning, RV915S
goto.walmart.com/c/3456927/12...
Visit Walmart for more information about there membership program
goto.walmart.com/c/3456927/56...

[@jackieeasthom1766]

Thank you soooooo much! I was losing my mind trying to figure out the error! I had NO clue that other filter even existed in the dock!!

[@ThatHobby]

Glad I could help! I missed that filter in my initial cleaning too.

[@heartofalegend]

OMG!!! You are such a life saver! I was going out of my mind over this. Thought I had cleaned everything! Like so many other people, I didn't even know about the OTHER filter and the little one underneath it. This got rid of the error message and I'm so excited. Thank you!!!!

[@ThatHobby]

That's great! I just got a new filter pack. I will have to make a video about changing all the filters too.

[@lorettabrown2443]

Thank you so much. This error has been driving me insane!!

[@ThatHobby]

Your welcome! I am glad it helped.

[@jayosborne7332]

Thanks for the lesson! I found the other filters, and when I'm done cleaning mine, it should be good as new.

[@ThatHobby]

Great!

[@MrWuster]

Thanks a lot for your video. Our Shark vacuum is not exactly the same model as yours, but close. Your video helped me understand the filters/areas that needed cleaning. No more errors as of now. Thanks again.

[@ThatHobby]

Glad it helped! The owners guide is for all of the AV900S Shark Robot vacs. So they are all kind of similar when it comes to the filters. They say you can wash the big cylinder filter that is in the base but make sure it is completely dry before you put it back in. They also sell some replacement filter kits on Amazon too.

[@shawneeGoes]

Omggggg thank you! I didn’t even realize there was a filter in the dock

[@ThatHobby]

No problem!! I just cleaned my filter again the other day. It seems like it will get clogged up every few months.

[@shawneeGoes]

@@ThatHobby I was like WHAT IS GOING ON WITH THIS DAMN VACUUM!? I should’ve realized there was a hidden filter I gave a cleaning business 😂😂😂

[@rtigert]

You did awesome Brother.

[@ThatHobby]

Thank you kindly

[@did6454]

Thank you!!!!

[@ThatHobby]

You're welcome!

[@Mr250moon]

Thank you, so much for your Great instructions on error 26. My vacuum is now working, and with a lot more suction. Awesome video.

[@ThatHobby]

That's great! I am glad it helped.

[@pattymendoza984]

Thank you it worked!!!!

[@ThatHobby]

That's great! I just cleaned my filters again. I think I need to get some new ones. I will make a video update when I get them.

[@amauritoscano8497]

Thank you for the video. The filters on my shark were also very dirty. It is working now!

[@ThatHobby]

That's great! I am glad my video helped.

[@ThatHobby]

If you want to read the directions there is a link to the Shark RV900S Series Owner's Guide in the video description. I will make some more videos about the Shark EZ Robot Vacuum and add the videos to this playlist if you want to check them out. kzbin.info/aero/PLPchKpHClTxt6SjMdGOqiruGhdY5DgLnh

[@allanandrade2206]

I tried that and did not work, I called support they tried to fixe it too but didn’t work so they gave me a new one, after a few months it stopped emptying itself as well

[@ThatHobby]

That's too bad. We have had ours for a couple years now and it is still working great. We just have to clean the filters on it. We set it up to clean everyday too. Sometimes a small rock or piece of debris can get stuck in the back of the vacuum causing it to not empty. Check the little flap in the back of the vacuum. I will try to make a video about it next time it happens.

[@baby110107]

My English is not to good to text but I will like to know how can I make my shark to do a new map because I move my stuff around n now is bumping in to almost everything. Plz help I hope u understand my writing thanks n God bless

[@ThatHobby]

I haven't tried to make a new map. So I am not 100% sure? I think it will take a couple of days for the Robot Vac to create a new map. From what I understand this model doesn't allow you to edit the map. You have to let the vacuum edit it's own map.

[@mzTayTay17]

Do u know how long the charge last after it’s fully charged it doesn’t say in the manual😏 All I see is it takes six hours to fully charge. I just bought this thing the day after Christmas this year.

[@ThatHobby]

It will usually vacuum for a couple of hours. We set ours on a timer to clean everyday at 7AM. It will clean until 9AM and then it will go back to it's base to recharge.

[@mzTayTay17]

@@ThatHobby mine vacuum for hour and then it went back to re-charge😳 Thanks for responding👌🏾🫵🏽

[@ThatHobby]

@@mzTayTay17 I think it takes a while to get familiar with your house too. Let me know if it starts to vacuum for longer than an hour after a week or so.

[@mzTayTay17]

@@ThatHobby OK I will but I don’t vacuum often because it’s just me in a two bedroom😬 another question do I keep the unit plugged in because after I finished using it I did unplug it n I turned the power off on the vac as well

[@ThatHobby]

@@mzTayTay17 If you are not using it everyday it would be fine to unplug it. Some people like to unplug things when they aren't using them. So it's just a mater of preference. But if you want to set it up on a timer I think you need to keep it plugged in.

[@KroryykDB]

I literally just got my robot and it says that error

[@ThatHobby]

There could be some packing material or debris in there? We set ours up to vacuum everyday and it took about 3 months before the that filter got clogged up and set off the error code.

[@laurieniemi8178]

We take ours out and blow it off with our air compressor.

[@ThatHobby]

That's a good idea!