Etsy Account Suspended for NO reason? ❌ WHY shops get shut down & how to get it back!

[@StarlaMoore]

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[@linethjauregui4767]

Y'know, it feels like Etsy might be allowing new accounts to open just to get that 20-cent listing fee and gather bank and credit card details, then turning around and banning those accounts permanently. It's just my take, but it's starting to look sketchy. Totally get why some of you are calling it a scam.

[@tainaperez1426]

This is exactly the scenario for me. lol I opened my account verified everything, tax payer info and bank account info, I listed one item and two days later they suspended me permanently for no reason. No explanation no nothing. They go my 20 cents lol

[@LindaWisdomphotography]

Well they are low key gangsters dressed up as a corporate brand so would not suprise me! lol

[@fesanza]

same here!

[@mikeha]

this is what just happened to me. They charged me the listing fee for the one mandatory listing needed to open the shop, they didn't tell me about it, I thought it was going to be auto-billed. But when I noticed the account was suspended, there was an overdue 27 cent fee on my balance, which I promptly paid. The charge was backdated to a week BEFORE I created the account. They won't reinstate the account, nor will they tell me why they won't. And they responded to the appeal in 1 minute after I sent it, so it was probably an auto-responder. And it was some Indian name to add insult to injury. Probably some poor sap who gets off on perma-banning new sellers for no reason. Imagine all the profit they are getting from listing fees for accounts that they then ban forever from the platform. Those few cents add up.

[@mikeha]

@@tainaperez1426 you're not alone, same thing happened to me. Is there an alternative platform to etsy? I like the idea of selling POD items but Etsy is not an option for me anymore.

[@KultKitsch]

The most frustrating part of a suspension, is that Etsy can't tell you a specific reason why. Your account just gets thrown into some unknown review process that takes some unknown amount of time, and in the dark you are left. Why the Suspension notification can't just tell you exactly why the bot flagged your account, is utterly baffling. The bot had some reason, just freakin' tell me what the reason is. Furthermore, offer me a way to immediately remedy the suspension if it's due to a dumb-bot sweep, or some other simple oversight of rules.

[@SeanDeTransman]

This exactly; I have been suddenly perma-banned without even 1 strike or a warning. I get that they have to protect their customers and platform. But for fuck sake, all I ask for is an email that tells me what was up instead of "U broke the ToS Somewhere, and it could be 1. 2. 3. or maybe even 4. Goodluck appealing with the 0 knowledge you have" I am a noob, a new seller, so step by step I am learning and actively improving everyday. And now? Now I just sit around with my 1.000 Thank you for your support cards, to put into orders - with my Etsy link.... And wait for the Etsy Gods to tell me my verdict...

[@mikeha]

I got suspended for no reason other than I think it might have been the 27 cent listing fee for the 1 listing they forced me to create in order to open the shop in the first place. The charge was backdated to prior to when I created the account, and I did not know it was there until I noticed the account was suspended. I paid it, but they refuse to reinstate the account and they won't tell me why. So I guess my Etsy journey is at an end even before it really started.

[@elizajoearsolon2042]

I'm wondering, were you able to get the funds you have left in the account before Etsy suspended your shop? What will happen to those sales?

[@richardglenn8378]

I am a brand new store I was told I needed to submit a copy of my ID. In the process of compiling with their request I got banned. I submitted my appeal of this and was told it was permanent and irrevocable. They are either stupid, paranoid or enjoy a power rush by punishing sellers. Good thing it happened no way I want to do business with these unprofessional idiots. I'm not going to walk on eggshells all the time second guess every move be constantly paranoid the hammer my drop for any small move. They don't want my business fine.

[@NabiL_Lam]

@@elizajoearsolon2042 they took it

[@randomrelationshipfacts-vp2bg]

what a joke... my account was suspended and etsy's customer service is nonexistent

[@StarlaMoore]

Yeah, their customer service is pretty terrible. Definitely try commenting on their LinkedIn or Twitter. They seem to have a much more responsive team on those platforms.

[@KiShakeAndBake]

I been trying to figure it out myself

[@CanadianKind]

This just happened to me, in under 24 hours, for no reason. Even if my appeal is successful, why would I invest my time adding listings to an Etsy store that can be randomly shut down for no reason? I'm glad I had this experience now and not after investing significant time adding inventory to the store. The email I received after I submitted an appeal stated they could not tell me the reason I was suspended. This ridiculous response was signed with a first name so I assume it's not a bot. I'm going to spend my valuable time on an EBay store instead and I am not going to purchase anything from Etsy again. The company will not earn another dime from me. Companies that provide such insulting, dismissive and substandard service will not be rewarded with my hard earned money.

[@3blw]

Yes! Mine was suspended after having listed two things in like 3 hours. The art work was done by me so I don't get what's going on. Pretty annoying.

[@MrDvneil]

you are right, but, you ebay is kinda the same, maybe they dont ban accounts so easy, but they can shadowban them after nosense strikes.

[@charlenelynch6505]

Yes this happened to me today, I had one posting and my shop got shut down in 48hrs or less...

[@heartvoice.nature9955]

happened to me too. And it annoys me that they don't say why. Come on, at least tell me why.

[@shatteringthematrix6959]

Etsy banned me too before my first sale. No reason. Then I waited 2 weeks for a response from them just to tell me they cant tell me why and that they wont be reinstating my account after 'careful consideration'... Absolute amateur unprofessional idiotic platform and service. They also banked my funds I spent on my initial listings. Pure theft if you ask me. I am already contacting my lawyer.

[@ralseidreemurr2682]

Etsy is currently wrongfully accusing lots of sellers who make authentic handmade items for copyright infringements, this is basically the end of this platform because how can you trust them if your shop is at constant risk of being shut based on random decisions.

[@StarlaMoore]

"Authentic handmade" can still violate copyright though. For example, if I hand painted a canvas in my own unique style but I incorporated a Disney character, I could not legally sell it. It doesn't matter if an item is handmade. If it is not an original idea, it directly violates the IP of another brand. And this isn't just against Etsy's rules. It's illegal. This may not be specifically what you're referring to but it is a common misconception. Fanart can not be sold. At all.

[@ralseidreemurr2682]

@@StarlaMoore Those would be copycats but people i am addressing are the ones that are being chased up on their legitimately original designs that are now being wrongfully scanned by their AI bots which has caused mass takedown sweeps on Etsy. This wouldnt have been a big issue if they just looked in to the listings they are removing but they dont because its all automated.

[@sallybowles2781]

how can you trust a multi billion dollar website that doesn't have a customer support anyway?! If some competitor wants to create an alternative to Etsy, they will have so many people joining within minutes

[@johndoeee888]

So i design my own images and embroider them on hoodies. Etsy wrongful deactivates my listing. And when I do a search for keywords. I see other shops copy my images even though i watermark them. And most of the shops that copy them are from countries out of the usa. Now etsy has suspended my account permanently. I had a feeling a couple weeks prior so i made my own website. Man etsy is so biased.

[@SolidSnakeDigital]

Etsy is killing hte competition..literally....

[@creasiaphillips]

My shop was just suspended two days after opening it. I never received an email explaining what I did wrong. I filed an appeal but I’m starting to think twice about selling on this platform. 🙁

[@gingersnaps997]

Is there another platform sellers can use other than Etsy or should they just get their own websites? I think everyone should file a class action lawsuit against the company for millions of dollars and Etsy needs to undergo a business and financial audit.

[@h.l.martin620]

I have my own website and use Etsy to organize my prints from my print on demand partner. If I put them directly into my website my website becomes terribly disorganized and cluttered since every product comes in as a separate listing, not variations on my original art pieces, so I use Etsy as a back end so my website looks nice. Now Etsy suspended my account, apparently for inquiring to other sellers to buy a custom piece of glass for jewelry (nothing NSFW or questionable). I wish I could find another platform to host my print on demand components. I make original artwork but like to offer more affordable prints. Oh well.

[@beccaterry1618]

My account is permanently suspended because my ID photo was not seen as a good enough quality. It looked perfect to me but no idea why. 5 years of being a 5 star seller and it was taken away in an instant. Very very sad. No customer support or help, no replies to emails and appeals. Been trying to get it back since January.

[@StarlaMoore]

For reasons such as this is why I'm doing the #KeepEtsyHuman this Friday. I hope you'll join in!

[@trudilambert8410]

I set up a shop, listed 2 items and have no been permanently banned for no reason at all. I've watched the video and none of the reasons above apply to me. Etsy won't even give me a reason other than to say u violated something, I'm furious, an explanation wouldn't be a bad idea would it

[@ZVXM-mm5gv]

I just got an email that my shop was suspended which was shocking because I had just opened it and only had two tiny hand made paintings in it. I emailed back an appeal but gif a return email saying my shop was permanently suspended. For what?? I’m so confused as what I did wrong. Very unfair and painful. We should at least get an explanation.

[@charlenelynch6505]

Same here, I posted one item.. and was banned in less than 48hrs!! I appealed but they said it was permanent. No reason given. It kinda ruined my day...

[@laurarittenhouse5173]

Same thing happened to me a couple weeks ago. Made and listed one fully unique handmade item. Sold it, and immediately my shop was permanently suspended and appeal was denied. No explanation, no courtesy, no HUMAN interaction. I'm heartbroken over it. Honestly I just want to be able to buy products on the platform to support my friends' businesses but now I can't even do that.

[@charlenelynch6505]

@@laurarittenhouse5173 they reinstated my account, it was an error.. thank goodness! Hold on ok, be patient. You'll be reinstated luv.

[@BonnieLopez-z7h]

I am so mad with Etsy! I was suspended, made an appeal because I never received any communication. Then I found out it was because of the plaid thing. However, I already made the contact via appeal. That rep decided to permanently ban my shop with no reason. I am aggravated.

[@MrDvneil]

these big companies dont care at all, dont think you are the only one, they dont even read those appeals and permaban without proper reason

[@reyouk_]

@@MrDvneil you are right, the problem is that I have paid my fees and my account is still suspended, can I sue them? Can I get my money back?

[@charlenelynch6505]

​@@reyouk_ you cant sue, it's writing in the agreements. You sign over everything hun... too bad this platform is strange like this..

[@AmjadForexKing]

Same here 😢

[@GameofKitties]

Have you ever able to get your account back?

[@EliahHoliday]

Seems to me that it would be far more professional for Etsy to give a warning of possible suspension unless such and such is rectified within a certain time frame, if suspending an account actually GIVE A REASON beyond possible "suspicious activity," and have agents ready and available to rectify wrongful suspensions. I opened a shop, took time and effort to understanding how it all works and how to follow correct procedures, got spammed daily by bots pretending to be Etsy support, then got my account suspended with no reason given.

[@SentimentalSarcasm]

My Etsy shop was permanently suspended for no reason. They have not contacted me. I have appealed 4 times. All items had been shipped. Account balance was up to date - in fact they owe me money. It's been 6 weeks. Ive received automated emails that I reply to and get a rate support email a few hours later with no action done. What gets me is the reply that includes "Since you wrote to us, you may have already resolved your issue. If so, there's no need to respond to this email or take any further action." Ummmmmm. Permanently means I cannot do anything.... the system is so flawed.

[@LilyRose-k4j]

I have a store on Etsy in French, and when I sent a message to the support team, I received an answer in English that has nothing to do with the message I sent. An automatic answer from an Indian person who does not understand French and does not want to make any effort other than clicking on the automatic answer button. How can a global company like Etsy do this? It is an unfortunate thing to employ people who are of poor standard and who are irresponsible towards their work. They are looking for cheap labor whose standard is bad and low, and in return they deduct from you many, many fees.

[@kanoayala]

Wow. I came on here looking for answers. Apparently the answer is to stay off of Etsy. I also got suspended. Here's the kicker, I hadn't even opened up shop. I was in the process of filling out details as per the video I was following. Literally it was maybe day 2 of working on it. Suddenly I get a message that my account is suspended. Went to see if there was an email, but there was none. No reason, just suspended. I appealed and they said after careful consideration my account did not qualify for reinstatement. So, someone 'supposedly' carefully considered the facts of my situation (a shop that is in the process of being put together)and felt that somehow I don't deserve an Etsy shop. Seriously? EFF ETSY. I will shout that out loud and strong anywhere I can. I've seen other similar stories. I'm sure something new and better will come along and if they continue to be indifferent to these stories, Etsy will go the way of MySpace and others. Good riddance. Stay strong and stay free.

[@JimmiboY]

My account got suspended today.. one of video has just gone viral on TikTok.. and I got my first sales.. and this morning I wake up and it’s permanently suspended.. and I have no idea why… I mean it ridiculous that they don’t give you a reason….

[@GemaDesings]

I have worked hard to get a few sales, I have spent about $150 on ads and yesterday I received an email stating that the store was suspended for violating the terms of use, they are not specific in their reasons for closing the store. I have had to make an appeal and have sent an email to the support team.

[@GemaDesings]

have worked hard to get a few sales, I have spent about $150 on ads and yesterday I received an email stating that the store was suspended for violating the terms of use, they are not specific in their reasons for closing the store. I have had to make an appeal and have sent an email to the support team.

[@StarlaMoore]

Good luck! And stick with it! Sometimes, it takes messaging multiple times. If you get an email saying that the case is close, email again and ask for a manual reviews. Remember to keep your emails polite and short and to the point.

[@theguythatdoesthatonething2133]

It’s time for Etsy to have a competitor site. And on the copyright and trademark, I had completely original art but some other seller contacted them and said they owned it. I got the email and contacted them but their email was a friggin yahoo account and the website they claimed to be from was a $1 Shopify e-commerce store that was parked but Etsy would not hear anything I had to say.

[@nateevans]

MY ACCOUNT WAS BANNED AND THEY HAVE NO CUSTOMER SERVICE! NO REASON WHY, AND WHEN YOU FILE A DISPUTE NO HELP

[@joaoversosroldao]

Thank you so much for this video Starla. Unfortunately this happened to me today. Only one week after i opened my store. And it happened the day i started posting items to sale. Filed an appeal and got a response. They didn't' say why or the reason i was being suspended. Furthermore, they said that after careful analysis of my store they would NOT revert the decision. I simply can't understand why.

[@rogue8853]

I got suspended as a new seller and the next day got suspended with no reason. How we don’t get an explanation or 2nd chance is insane lol

[@StarlaMoore]

Yes, it's extremely frustrating.

[@mikeha]

there is no chance for appeal anymore, I don't believe any appeals are ever approved given that my appeal was denied after a grand total of 1 minute after I submitted it

[@rogue8853]

@@mikeha wild behavior from Etsy, and they still send me stuff to buy from them lol like I would support a corrupt business

[@TheCripticWolf]

My shop just got suspended and I have no idea why. Just started a few months ago and not gaining any traction, finally got a Christmas ornament that was trending and got 10 sales in the last few days and boom I’m suspended!! Email they sent didn’t tell me why, I filed an appeal and said I have no idea why I was suspended, and got a reply basically saying sorry you’re permanently suspended, not telling you why, and we won’t respond to any more questions! I’m literally heartbroken! I know for a fact I didn’t do anything wrong, everything is original POD designs, no trademarks. No clue what to do now!

[@StarlaMoore]

You'll need to go into the backend of your shop (your shop manager page) and click the "Contact" tab. Then navigate through their menus until you have the option to email them. Some sellers have a live support button in the bottom right corner of their shop manager page, but I personally do not. If you don't have the live chat option, email is the best method. From there, you'll need to message them and ask for a manual review. You absolutely have to keep this email short. Otherwise, they will not read it. Let them know that your shop was mistakenly suspended, that you have not violated any of their policies, and that your orders are all up to date. Etsy may send you an email stating that they've chosen to permanently suspend your shop after you contact them. Ignore this message and keep reaching out if this happens. This automated message was sent to SEVERAL of my students, and after continuing to reach out, their accounts were restored. Etsy has a lot of internal issues going on right now. It's extremely frustrating. Good luck! Please don't hesitate to reach out if you have any additional questions.

[@Xuan-f3o]

@@StarlaMoore I cannot even access my shop manager page right now. Can you only do this when you are temporarily suspended? My store got suspended for no reason as well.

[@alexwolfee4684]

What do you do when Etsy never sends an email regarding why your account was suspended, and your appeal is responded to by an AI? Ive been trying to get in touch with the help desk but I cant get a response from anyone :/ (Ive had to shop since 2022)

[@IDoThings490]

Spent tons of hours on a product, finally finished and put the item for sale before spends another several hours setting up my shop just to be suspended with no clarification, and no email just as I was setting up the banner I just made. :/

[@StarlaMoore]

For reasons such as this is why I'm doing the #KeepEtsyHuman this Friday. I hope you'll join in!

[@SolidSnakeDigital]

Awesome.. so i opened a shop, did nothing that mentioned above and at the second week, Etsy closed the shop without explanation.. with option i can appeal..but why? Never knew the cause of suspension and then appeal dismissed, shop permanently suspended... still no reason, no cause, no explanation.. Etsy is terrible at least.... and it is happenend with more than a dozen of the people i know... Of course we are not selling stickers and ragdolls... P.S.: i saw people selling curses or love spells on Etsy... ehm...

[@DizzDolly]

Lol, I think I'm double-banned. I didn't take the 'ban with no reason' very well. In my defense, I don't care much if they want me or not, so I didn't hold back, and I burned that bridge really well. Because in the end, they sent a message that read something like, 'You can't make any more stores, you can't ever sell on Etsy. Horrible first experience!

[@livingoffgridalaska3492]

I woke up to my store suspended as a new seller. No email or warning & no idea why. I put together a couple shirts from printify just to get the store open. I'm from Alaska and they were just animals with Alaska underneath. But one was a Salmon & said Fish On. In the process of hours of trying to figure out what possibly could be the reason I looked up fish on only to be shocked that it's trademarked. We say it all the time when fishing so others don't get their lines tangled. I never would've used it had I known. Is there anyway for me to get my store restored or find out what the issue was. If not does a permanent ban prevent me from opening a new store. Signed frustrated in Alaska

[@3d-mallc746]

Same here. Brand new shop. All POD from Printify. Permanent ban. Appeal denied. Did not break any rules. I have no idea why and they won't tell me. Read the TOS. Watched the video above and the only thing that could be a possibility is the VA I hired, who has my login, but was not actually working on my Etsy account. If someone they don't like logged into my account, seems Esty would just say so?

[@void2258]

I made an account. I verified my banking info. My account was immediatly temporarily suspended, and as of today is permanently suspended. I have not received a single email or contact of any kind throughout this entire process (excluding the "verify email" during the sign up) and have no means to contact etsy or do anything whatsoever regarding this.

[@void2258]

Update: Permanent suspension upheld with no reason given for why the suspension occurred and no further possibility for appeal. Permanently and irrevocably banned from Etsy without any explanation.

[@MichelleMcDonald-g4v]

Just a little FYI for you. I recently opened up an Etsy store. My store was closed in two days. I didn’t do anything wrong. I followed all the rules, and I made sure everything was filled out properly. Emailed them and their response was they permanently shut my store. Totally unfair.

[@StarlaMoore]

I have more recent videos discussing this same issue and we've actively started a movement to encourage etsy to stop deactivating shops without reason

[@MichelleMcDonald-g4v]

That would be great. I would appreciate if you could share that information with me.

[@StarlaMoore]

Check out these videos: kzbin.info/www/bejne/pZm7gGCQn6asnas kzbin.info/www/bejne/d5elpYN8ocaGfMk kzbin.info/www/bejne/lX2uqJWGfsh3b68

[@SolidSnakeDigital]

Sadly that won't help suspended shops... :S @@StarlaMoore

[@pekoopekoo123]

Lol when I finally decided to open my shop on etsy it got suspended and I haven't even posted one listing yet. This is definitely a turn off for me 😐

[@StarlaMoore]

I'm sorry this happened. Email Etsy support and tell them you are eager to start selling Etsy and what can you do to get your shop open. Keep emailing until you get a response. Good luck!

[@144851102]

Set my shop up got ready to list my first products got suspended before i even started. Would not tell me the reason why....

[@mickipils440]

I’ve had an Etsy account since 2009. They suspended me for no reason now I’m stuck with 600+ items online with them and hundreds of items to list. It’s been days since I put a new cc in for payment and it isn’t taking it. It still says it’s not a good visa and it it.

[@Rowganlife]

I started selling my blacksmith stuff...made several sales....now its suspended...really sad. No reason that im aware of. hope it can be restored.

[@lisalichtenstein8863]

You said that ETSY doesn't allow metaphysical claims or products? But I have seen a lot of them on there like magic spells and subliminals, so I am wondering how they are still on ETSY?

[@StarlaMoore]

The simple answer is that they haven't been caught yet and will likely be shut down eventually. You can read the official Prohibited Items list here (see point #5 for Metaphysical): www.etsy.com/legal/policy/services/242665313101

[@GameofKitties]

I made thousands of sales on Etsy, and 5 days ago they shut down all of my shops without any warning. Top on that, I am not able to log in any of my accounts by today. I still have a lot of orders to complete, and Etsy even banned me for that. I have never heard anything like that from someone else before. Does anyone have any idea? I’m going to get a consultation from a law firm tomorrow. I don’t even know if I’ll be able to get my money back since they don’t even let me to log in.

[@annsankosik5175]

How is the ending? Did u get the shop back?

[@shawnstone5593]

@@GameofKitties how did it go? Did u get it back?

[@luminasewingmachines]

Could you give better solutions? We filed an appeal after opening the account for being suspended for no reason at all. The answer we got is the following " your Etsy account has been permanently suspended for violating Etsy’s Terms of Use." What's the solution for this?

[@StarlaMoore]

Unfortunately I cannot give any solutions other than what I've offered in this video. It sounds as if you've received a permanent ban, and typically Etsy will not speak to you or consider your appeal at all if you've received a permanent suspension. Your only option is to attempt to reach out to Etsy on a platform like LinkedIn or Twitter, but even then, there are no guarantees.

[@AistePrusove]

I just got the same email - permanently suspended for violating Etsy's Terms Of Use. After appealing it still said the same. After watching this video, I may only see some similarities to shilling, as my husband did bought some custom portraits from me and left reviews (like 5 months ago), but he did it with his own information, bought it legally on Etsy to support me at the beginning, to leave reviews. I had 12 sales, with 7 reviews in total. Recently I deleted some old listings, and added 3 new listings like 4 days ago. And today BAM. It's actually really frustrating..

[@ΔΡΟΣΕΡΗΠΕΤΡΟΠΟΥΛΟΥ]

Same with me! i've got suspended after receiving my first order!! I received an email to verify my account, and with no reason at all they suspended my account! After two emails and an appeal still dont know how i violated Etsy's rules!

[@lindascrofano5120]

Great video as always. Thank you. The weirdest thing I see with Etsy is that although we can't sell anything that promises a metaphysical outcome, Etsy still has "metaphysical crystals" as a category. I tried to have a conversation with them about it, but they simply responded that it says in the seller handbook that you can't promise a metaphysical outcome. Anyway. lol Thanks for all the great help you provide. My sales are way up this year thanks to you!

[@StarlaMoore]

Yeah, I've always found it odd. You can list within their pre-determined "metaphysical" attribute, but from what I understand, you cannot tie metaphysical products to a medical-related outcome. For example, you CAN sell a crystal, but you cannot say, "This crystal promotes healthy sleep".

[@Bandetta_]

So if someone is hand making cosplay costumes of video game characters will get shops taken down? I was in the process of almost paying $1,700 for a cosplay for Halloween and today I went to go to their lists to see if shipping is included... and all of their listings are gone. Suspicious?

[@Hisham_HMA]

Each time i make a new Etsy account with a different E-mail they get suspended after i make the first purchase, made 2 new Etsy accounts to identify the problem, one customer support rep says it was permanently suspended due to violating terms of use, the other account reason they said it was an Error from their End, so in conclusion there's no reason for suspensions, it just depends on their mood and the person reviewing the appeal

[@mikerrabostic9236]

Starla! Hello and I cannot thank you enough for your generosity, knowledge, and expertise in understanding the legal aspects of Etsy as a beginner. You have truly been a blessing to me and others! You are appreciated!

[@franciscocasabalyoga]

Dear Starla: I had my account a couple of years without activating the shop section. Yesterday I payed the fee, started filling all my profile information. Still didnt put any of my product photos(jackets) I was trying to get them well taken. And today they cancelled my shop; saying: we found risk concerns in your account, which violates our Terms of Use . I dont understand which is the risk in selling upcycled jackets. I appealed and they denied They dont tell me what I did wrong. I was so excited with the shop. And now for no reason I cant have it. Why they do this? Thank you for your time Francisco

[@lescrazyfoodsocks]

They suspended my new shop, i filed an appeal and they denied it, for nonreason. Now i think the banned my ip computer cause i can't open new shops with other email adresses

[@bambibranchfieldart]

I had mine suspended probably years ago but never noticed because I haven’t used the shop in years. Went I went back now it is saying I am suspended but I have connected through plaid, do not owe anything - and if I go to the appeal link it says I have nothing that would constitute an appeal. I reach out to support - which was hard to locate a direct contact for - but they haven’t gotten back with me. I really would like to get started again in earnest!!

[@Nomercy4UXD]

Hello. I recently had a few listing be deactivated without getting any email explaining why. So I messaged Etsy and got responded saying that they were temporarily reviewing my listing and they are now active again. They also said they will make sure this issue doesn’t occur again in the future. So I thought everything was fine since I wasn’t told I needed to do anything and everything is reactivated. Then a week later I got suspended. When I asked why they told me that those items don’t comply with Etsy. I feel like I got whip lash. I filed an appeal explains that I already had the review and it gave the impression that things where fine. Within minutes I got rejected because I was “warned”. This feels extremely unfair and I was mislead. I spent years building my business and now idk what to do. Is there anything I can do?

[@michellewilliams9975]

With such inconveniences, I think I will open shop elsewhere.

[@GlendaEbersole]

I was suspended after a full week of launching my Etsy store because I had a $5 negative balance. I couldn't find a way to pay it. I had auto billing setup (they should have used my card on file right?). The way I paid it was to disable auto billing and re-enable it to get an option to pay the balance. I was told as soon as I did that my account would be unsuspended within an hour. After 24 hours passed, I filed an appeal. Response to appeal--it could take 14 days to investigate. It's frustrating that Etsy doesn't indicate what else could be the issue so it can be resolved.

[@itz_saki_1075]

Jeez, this is so annoying, I didn’t even post anything or sell anything I TRIED to make an account to sell things but it wouldn’t let me so I gave up and when I bought something to check my purchase that I bought for 50 DOLLARS. I can’t even see the updates or when it arrives or what the seller is messaging me. This is seriously so annoying.. 🤦‍♀️

[@alaskangraphicdesign]

Great video! Thank you so much. Etsy accidently suspended my account after a weird glitch. I had an order placed through my account, but the buyer used their own card and address, but, and here's the most confusing part, there were no logins that day on my account (from me either, since I was at a family event) even though it was placed through my account. It was pretty scary to see my account suspended, but it was all an accident. I'm still beyond confused by it, though.

[@StarlaMoore]

That's VERY strange!

[@nimanthikawickramasinghe4132]

Did you get your account back? Same happened to me 😪

[@melanieklarofficial]

Hey, I sell plants and I’ve just heard that there’s a such a thing as plant patents and trademarks, but I’m having a hard time figuring out how to find out which plants are protected under those. The US website that you’re supposed to go to doesn’t have a search feature that is easy to use and it’s just not coming up with anything so now I’m afraid that I’m selling plants that might have patents .

[@dragon_1096]

This happened to me, and when I filed an appeal, they rejected me and said my account did not "qualify for reinstatement.", and they were "unable to reconsider this decision.". I never even got past the naming my shop part, and they banned me.

[@StarlaMoore]

If Etsy truly had no valid reason to suspend your listing and/or shop, I suggest this: Message them and ask for a manual review. You absolutely have to keep this email short. Otherwise, they will not read it. Let them know that your shop was mistakenly suspended, that you have not violated any of their policies, and that your orders are all up to date. Etsy may send you an email stating that they've chosen to permanently suspend your shop after you contact them. Ignore this message and keep reaching out if this happens. This automated message was sent to SEVERAL of my students, and after continuing to reach out, their accounts were restored.

[@ellieisbusy]

I recently received an email from Etsy warning me there were strict rules about selling cashmere, I wasn’t allowed to claim an item had it if that wasn’t true (I’m assuming this would be true for *any* item sold?) I sell sheep’s wool, not one of my listings has the word “cashmere” in it 😅

[@ellieisbusy]

@Ginajay42 er… my comment was about *not* having the problem Etsy claimed I did. But thanks anyway.

[@amandajohnsonyoung]

I set up a shop. I didn't even get to do anything in it, and it was suspended within less than 24 hours. I followed the appeal process, and I was denied by a random foreign-sounding Zendesk Etsy rep less than a minute after submission with the statement basically saying they don't have to explain why I was suspended or why they denied my appeal, and they don't have to respond to this case any longer. BTW, they took my $15 set-up fee and ran with it, and I have yet to hear back from anyone. I can't tell you how many videos I've seen on KZbin and the amount of comments from others who have had this exact thing happen to them recently. It's all automated. There's no human reviewing these cases within 2 weeks like it states. UPDATE: It's been 14 days since my Etsy shop was initially suspended, and I filed an appeal. Today, I went in to check things, and they have been re-suspended, so I have to appeal again. All my open cases are marked "resolved." They didn't have a human review in 14 days and the process starts all over again. I'm stuck in Etsy Automation HELL!!!!

[@StarlaMoore]

I'm currently in communication with Etsy's head of customer support as we speak! Today he requested a list of sellers in my community who have been wrongfully suspended/had appeals denied. If you'd like to contribute to this list (it's currently 4/11/24 and I'm planning to email him back Monday, 4/15/24), feel free to email me at [e-mail] with your shop name/link (even if the link is currently inactive due to deactivation), the email address associated with your Etsy account where Etsy can contact you, and any additional information about the suspension you can share.

[@amandajohnsonyoung]

​@@StarlaMoore Wow, how did you manage that? After posting a complaint on one of Etsy's LinkedIn posts, I finally got mine up and running. That's awesome if you can get them to do something different. There are so many videos out there about suspensions, and there are so many people sharing their difficulties. Good luck, and keep us posted please :)

[@figureitoutwithfae]

My shop was permanently suspended over a month ago for a "suspicious login" after making my first sale. I placed 3 appeals and Etsy has not not responded back.

[@StarlaMoore]

Try reaching out to them on LinkedIn. The team that handles their LinkedIn account seems to be way more responsive!

[@montymomentss]

The same thing happened to me the day I created my Etsy account. Im pretty bummed out about it too! Did they reach out to you yet?

[@franciskerry1]

Same here dude luckily enough i just got mine fixed back with the help of a very reliable and professional expert! Called LYFT TECHZ he helped me a lot, i was desperate by then" i think he can help you too, i suggest you send him a request

They responded to me but they asked a few security questions to verify. I replied to that email but seems have to wait to see if I’m lucky or not. Have seen many cases they just ask then don’t reply to email or support ticket.

[@StarlaMoore]

@ Definitely don't be afraid to message them for additional updates. It's well within your right to bug them until they answer.

[@JonCooper-m5v]

Etsy has shut down each of my shops with no notice at all. I have always followed their guidelines. I don't know what has gone wrong with the system. My bank account has been verified. i've paid my bills. I don't breach copyright or trademark with my designs. It seems that their AI is not working. It's shutting down dozens of honest shops and they don't seem to care.

[@Lissi-i6r]

I was only an account that added a profile picture and now my account got suspended permanently! I have orders on the way including gifts in the basket for family and now I can't do it! I'm now stuck to wait in the dark for no reason. I originally thought Etsy was so good until now.

[@Scarletlime]

Okay so I thought this video would be more helpful as to how to get your shop back up. But the only 10 second clip was to email them. Unfortunately that hasn’t worked. We’ve emailed literally 30 times and they always respond saying they need us to verify info. Which we do. Then they email back saying sorry it was a glitch and the account will be reinstated. But then nothing. So then we email them again and they literally send the same messge from the first time- that they need us to verify info. To which we reply we already did. Then they reply it was a glitch and our account will be restored immediately which is isn’t. This was in early May. It’s been over a month and every single day we’ve sent them an email. Every single day we get the same response. We’ve even screen shotted the emails they’ve already sent and attached them in our first email and explain that we have already done this process and they still always reply with a basic response. We will even email BACK the person who says it was a glitch and that they will be fixing it shortly and they respond as if they don’t know who we are and haven’t been talking with us. It’s ridiculous at this point. I’ve had the Etsy shop since 2017.

[@StarlaMoore]

Did you by chance catch the part in the video where I mention reaching out on LinkedIn and Twitter? Trust me - I know how absolutely frustrating this is. I cannot invent solutions though. All I can do, as a content creator, is state as many options as possible. And while I'm sorry that the video wasn't helpful, I'm not an Etsy employee. All I can do is compile as many options and ideas to reach them as possible. Twitter and LinkedIn has worked for some but this has been an ongoing issue for over a year and Etsy has been doing nothing to fix it. In the next few months, I'm going to be working on a large-scale plan to hopefully get as many sellers as possible involved in an effort to bring attention to Etsy as a whole. I've got a massive audience between my channel and my community over at eRank. So we are going to be planning a strategic outreach movement to hopefully get things moving at Etsy before the holiday season. In the meantime, I wish there was more I could do - but I'm not Etsy. I understand your frustration but you won't find any additional solutions to the suspension. There are no other solutions until Etsy makes a change internally.

[@AE-xy6wj]

I created an etsy account, had 6 successful sales and 5 star reviews in the first 10 days, my account was permanently suspended due to me logging in from different locations frequently, ignorant staff, my funds were frozen as well

[@StarlaMoore]

This is unfortunately common. Especially if you were logging in from multiple I addresses, which alerts Etsy's security system. I recommend reaching out to them on Twitter or comment on one of their LinkedIn posts. As long as you're super polite in your comments, their social media staff can usually route you to the right place to get help.

[@AE-xy6wj]

@Starla Moore super polite? Feelings has nothing to do with policies and regulation though, I'll just do my best to share my negative experience to prevent others to subscribe with etsy.

[@StarlaMoore]

From my experience, I've found that if you are not polite in your communication, they will ignore you. I'm simply stating what works. I'm not saying I agree with how they handle their communication. I'm not an Etsy employee so I can only offer advice based on what I know. You'd commented so I'd just assumed maybe you were seeking additional advice outside of what I'd offered in the video.

[@AE-xy6wj]

@Charlie Garvin Etsy employs a large number of cyber security personnel based in India; these individuals are extremely difficult to communicate with, never respond to questions, and block, suspend, and harass Etsy members in order to fill out the daily hours sheet and justify their salaries.

[@Glowgetter80]

Hi Starla, as a seller who got suspended twice when i started my shop (without any reason given, they just unsuspended my shop twice), i'm still very nervous about getting a new suspension ( l'm 15 months in now). I’m a European POD seller, who gets everything printed in the USA. I filled my address and country correctly when i opened my store; and i use regular internet ( no VPN to hide my location). Still, I’m torn which country to show on my storefront, next to my shop logo. If i fill Belgium, European customers will be mislead, thinking they buy from a EU shop and be upset when they have to pay custom duties ( an acquaintance of me had that problem); and US buyers will be turned off because of overseas shipping. If i fill United States, which is the actual country where all my stuff gets printed and shipped, then I’m afraid i'm breaking Etsy's rules. I have all my production partners listed, and correct shipping profiles. In a facebook group a member asked somebody from Etsy, and they said it's allowed to put the country of your POD in the storefront, but still really nervous about this. Do you know this is true? I would love to just erase the country next to my logo, but it's not possible anymore once you filled it……

[@StarlaMoore]

From what I understand, you must list your actual country as your business location. I would recommend adding a photo to each of your listings with a brief explanation about where your products ship from, as this would help to ease any buyer confusion. It's also important to note that in a recent survey we hosted at eRank from real Etsy shoppers, most said that shopping from international sellers is not a turn-off: kzbin.info/www/bejne/maeTkp2sfplrnrM So I wouldn't stress too much about having your location listed. Especially since US shoppers will see a much shorter processing time listed.

[@Glowgetter80]

@@StarlaMoore Thank you for your answer! In the meantime i was so concerned about this, that i reached out via chat on my Etsy dashboard. She said i could choose my location, but for shipping matters, i'll choose best the place where i ship my items from. So i have set my location to the USA and took a screenshot from the conversation if there would be future issues.

[@StarlaMoore]

Yes! Definitely keep that screenshot! Etsy support staff are notorious for contradicting themselves!

[@LuKaa316]

​@@Glowgetter80 Hi, so I also did this when I opened my shop on Nov last year for the same reasons.

[@Glowgetter80]

@@LuKaa316 i did a second chat with Etsy customer service and that person said the opposite ( it had to be the country of your bank account) So Starla is right and Etsy is contradicting itself. I changed it to Belgium.

[@HustlesInc]

My shop doing 10-20k a month is suspended again, day 13 now. On day 5 they said it was a suspicious login, which makes no sense cause i use the same computer and wifi everyday. I answer their questions confirming it's me.... they ghost. Call again, I hear back yesterday, they said they suspended to keep my account secure (BS). Tomorrow they will probably finally respond and i'll be back in. How do I know? This is the 3rd time they've done this to me and I always get back in right on the 2 week mark haha (well not actually funny, just funny how much of a joke they handle these things).

[@Liz-wz8dh]

So frustrating. This actually made me really dislike Etsy, when it used to be one of my favorite platforms to purchase from.

[@Sydney.Bright]

i got suspended because it is the third time i use of medical terms in my listings. it 's very difficult to sell cosmectics without explaining what it is, besides it seem that every word is a medical term, i think if i open my shop again i will not describe the product at all. it will be more secure

[@bobbyjj5372]

Etsy Takes 14 days to respond to you, suspended me second day for unknown Login. I contacted them and provided them answers to questions like my previous address, Browsers that I use etc, then they never responded, I filed a second appeal, and waited 14 days again, they never responded, I did another one, today is the 15th day and have not responded. I dont understand it, they dont have enough staff. Looks like 2 guys working out a basement, at this point.

[@invainthedreamer7505]

I was suspended minutes after creating my third account-before listing a single product. I've been down for three weeks. Last week, I got an email saying I was permanently suspended, with no explanation. But then another agent said a "higher" team was still reviewing my account. My other two shops are still open, but I'm too scared to invest in them because everything feels so precarious. I legit do not know what is going on.

[@invainthedreamer7505]

UPDATE: It's been four weeks. All my accounts are now down. Two have been permanently suspended. The agents I've talked with on the phone tell me they're "confused" about why my accounts are suspended, but all they can do is "escalate" my requests-so I can continue waiting three weeks for template replies.

[@ylilyl]

hi @@invainthedreamer7505 how is your shops now?

[@malinkowge]

I made a shop, put up one single generic item that i 3d printed. Got suspended the next day. No reasons or email given. I put in a ticket and they gave it back. Still no reasons why

[@nugizo]

We got suspended for no reason before we launched. after launch we got shutdown again and they said they wont reinstate after checking but wont even tell us why. What is this? Super unprofessional...

[@theMermaidRhonda]

I'm always surprised by how many shops I see selling licensed stuff. I figure if I can buy it in a store, just stay away from it. Thanks for the SEO link!

[@ninainjuly]

I appreciate the info in this video. Just opened my new Etsy store and was suspended within the first few days before I had a chance to list anything. My bank information says verified. I filed an appeal and am now at the two week mark. I haven't received any emails from support other than the automated we'll get back to you within two weeks. I guess I'm going to try the call back option next? It's the waiting that gets me.

[@StarlaMoore]

Message them on LinkedIn. They seem to have a totally different support team there and I've always had great luck with getting help. Just be short in your message and polite because they'll ignore you if they don't want to deal with your message. Ask me how I know. 😂

[@AyaKim]

@@StarlaMoore can you recommend someone or send a link to their profile? Thank you so much, it would help a lot!

[@StarlaMoore]

For support? You'd be messaging Etsy directly on LinkedIn or commenting on one of their official posts: www.linkedin.com/company/etsy/

[@hustlebust3460]

I am travelling outside of Canada and was suspended permanently. This is an extreme measure. I requested an appeal but I don't know

[@CEEHandmade_]

I got suspended on Etsy almost a month now after 4 days of opening for no reason. I can’t even get into my account to appeal don’t know what to do

[@sheket-production]

hi starla may be you can help me I'm a bit discouraged, I was blocked for no apparent reason and now I've been informed that it's forever and without any explanation. What can be done, how can we understand what the problem is? Thank you

[@lora2358]

I created my very first shop on Etsy, and got suspended with in a hour. I don’t know why, I didn’t received any email from them. I had no listing yet on the shop. So frustrating.

[@StarlaMoore]

It is totally normal and they seldom send an email. You should be able to get the account back by taking the steps mentioned in the video. 🙂

[@dadontvv1787]

I have gotten my shop closed and tried to open a new one…I don’t understand why they like this. I’m aggravated

[@StarlaMoore]

It can definitely be frustrating. Especially since they don't really communicate when they shut a shop down or explain why.

[@fantasticmio]

I see a lot of digital crochet patterns being sold on Etsy as "vintage". They aren't selling an old physical copy of a pattern that is over 20 years old, they are selling digital scans of the patterns, which is a violation of copyright law.

[@SheeaunMusic]

Old knitting and crochet patterns can be digitally sold as vintage if they are out of copyright. Most I see for sale are still in copyright unfortunately, and illegal. There is an explanation here from the UK gov copyright dept: www.gov.uk/government/publications/copyright-notice-knitting-and-sewing-patterns/copyright-notice-knitting-and-sewing-patterns

[@isActually_Liam]

I just started my new shop a few weeks ago and they banned me without telling me why. I reached out immediately to be sent an automated message that I "broke Etsy's terms" but they "cant tell me what terms" I broke. It has been a week already since I asked them to clarify and silence since. Does anyone know how long it's supposed to take?

[@TheLoneCrowd]

The same thing happened to me and it’s killing my livelihood

[@eriktransformer]

I got the same problem. I was selling custom digital products. I'm furious. What a shitty platform. I was just starting to get sales. Never again invest time at this platform

[@LE-di7bl]

@@eriktransformer same here. It’s been a month and zero response to emails or appeal. The worst part is that they’re holding my funds even though it’s a digital item that’s non refundable according to their terms. I will never use the platform again. Disgusting

[@zaysean]

I literally just opened my shop made my first listing verified everything one minute later got suspended they even charged my credit card 20 cents listing fee......

[@Qwijebo]

I've had three suspensions and each time it was a supposed error on their part. I find this aggravating and bad business practices.

[@LE-di7bl]

How did you get the account back

[@junnaredd9912]

Non US seller here. My new account got permanently suspended. Only one listing- a digital download coloring pages which took me around 3 months to create. Original designs. I filed for an apppeal, and received another rejection after a week. They refused to reinstate my shop after consideration. I can't reappeal for the 3rd for now. Interestingly, my buyer account is doing fine atm. I still can puchase their items with same IP address. What's going on here?Should I wait another 2 weeks?

[@jessiemclean6773]

My account got suspended after 5 days. It happened the second I kisted my 8th listing. I dont know why, and they didnt send me an email!

[@amyscardandparty]

Hi Starla, I found you through Brand Creators. After 7 years my highly successful Star Seller shop was deactivated, as my Etsy account was suspended Monday without notice. I have/had 2 shops. One was a licensed brand with only the brand's items. Those items are also for sale in my original shop. I had no clue Monday why I was suddenly suspended so my appeal was garbage since I had no leg to stand on. 24 hours later got a decline that my suspension would not be reversed. I STILL was provided no reason for my suspension. I emailed "support" and of course have not heard back yet. What do you recommend?

[@StarlaMoore]

File an appeal at help.etsy.com/hc/en-us/articles/6298920789271-How-to-File-an-Appeal-for-a-Permanently-Suspended-Account Also, try reaching out to Etsy on one of their social media channels. That has worked for some people. My advice-keep your message short, clear, and concise and be polite. Remember the person reading it is an employee of Etsy, not the one deactivating shops.

[@haskellimages]

I opened a new shop and got shut down within 15 mins. I filed an appeal and they said it was permanent. I tried opening another and it too got shut down. They got me for $14.99 and then $14.99 again. I'm keeping the .01 cent deposit. No reason given. All I can guess is that the name on my ID says James and I typed in Jim for the account name. So lame that they don't give you a reason or the opportunity to fix it.

[@StarlaMoore]

I'm currently in communication with Etsy's head of customer support as we speak! Today he requested a list of sellers in my community who have been wrongfully suspended/had appeals denied. If you'd like to contribute to this list (it's currently 4/11/24 and I'm planning to email him back Monday, 4/15/24), feel free to email me at [e-mail] with your shop name/link (even if the link is currently inactive due to deactivation), the email address associated with your Etsy account where Etsy can contact you, and any additional information about the suspension you can share.

[@mikefreitas1331]

Hello Starla, great video. i open a Store at night and when i woke up boiling with new ideas went to list them and there it was... STORE SUSPENDED!!! broke my mojo instantly... Another question. What about all these "experts" that fill my inbox with consultant expertise msgs. Any trick?

[@StarlaMoore]

Yeah, unfortunately it's totally normal to have a new shop suspended right away. Just contact Etsy and politely ask them to reopen your shop so you can begin selling and they should reactivate your account relatively fast. I believe it only took about a day for my account to be reactivated. In terms of all the "experts" messaging you - mark them as spam. Any real expert does not need to rely on crappy cold-calling tactics to generate clients and fake "gurus" and Etsy coaches have been at an all-time high this year. I actually made a great video about this topic after one of my followers was scammed out of $3,000 by one of these people. kzbin.info/www/bejne/kJXaZZZtZ5WFr5o

[@mikefreitas1331]

@@StarlaMoore it took me almost 12 days to get my account tuning again after contacting etsy support. Will spam those fools. Thank for everything 🐺

[@StarlaMoore]

Wow! That's a LONG time. Though Etsy is up by several million new sellers since I dealt with this same scenario so it definitely makes sense. They really need to hire more support staff. Glad you were able to get through to them. Good luck! 🐺💛

[@AlaskanFreedom]

I was suspended "for no reason". I watched the whole video and none of the other reasons apply to me. This is a new shop with no sales, listings, or any actions other than setting it up from my home and verifying my bank. I filed an appeal twice, each time with no contact back from Etsy. My account just eventually goes back to suspended allowing me to file an appeal again. Any suggestions? I've sent multiple contacts to Etsy and they never reply. (It's been 6 weeks now total)

[@StarlaMoore]

I'm currently in communication with Etsy's head of customer support as we speak! Today he requested a list of sellers in my community who have been wrongfully suspended/had appeals denied. If you'd like to contribute to this list (it's currently 4/11/24 and I'm planning to email him back Monday, 4/15/24), feel free to email me at [e-mail] with your shop name/link (even if the link is currently inactive due to deactivation), the email address associated with your Etsy account where Etsy can contact you, and any additional information about the suspension you can share.

[@megslittlehouseinthecountry]

The few times my shop has been suspended has been because I didn't have the money to pay the shop fees. With a crochet shop, sometimes sales are few and far between and money is tight. I am moving away from one of a kind items and into stuff that can be recreated over and over. I need best selling listings. 🤦‍♀️🤷‍♀️

[@StarlaMoore]

Best sellers will help your shop in search overall. 💛

[@LikaLaruku]

I'm trying to figure out why an account I bought a cat tree from got suspended hours after I made a purchase.

[@StarlaMoore]

It's very likely that they broke one of Etsy's policies.

[@jaymiejarvis7211]

Where do you suggest selling instead of Etsy??

[@AngelaMorrall-q8f]

Hi, I really need your help..I have been permantley shut down by Etsy due to a customer saying I hadn't delivered the product. The tracking says it has been delivered and signed for by the customer. I cannot get hold of Etsy and its saying Case closed! I am so very very frustrated and need to contact them to explain what has happened! Please help me contact Etsy. Is there a Chat room I can use? Thanks. Anji

[@StarlaMoore]

Unfortunately there is nothing I can do to help. Contacting Etsy is the only way to get your shop recovered, and I do not work for Etsy.

[@PBML0821]

Hello, I know you dont know me but I could really use your help... I am just a student who is looking for a way to get a passive income that may support me to continue my course... But Etsy suspened a NEW account I used to get legal documents (business permits, etc.), I literally haven't started yet but I am surprised to see that my account is suspended WITHOUT any notifications or emails at all... IDK what to do anymore... I tried reaching out to them but they just gave me the "Youre a risk and we cannot tell you why" card... I replied of course but no reply for days now... I dont think they will ever reply as it is also stated on their last email that all future responses and requests will be automatically declined... so idk...

[@j.ferrari5443]

Would updating K-1 to paperless cause a forced vacation mode initiated by Etsy?

[@sushistar4498]

i got suspended for no reason, i only made digital download for wedding invitation bundle with flower clip art that i made with AI my self

[@auntylou1000]

I recently opened a second shop and it got shut down within 1 week. After watching your video I now realise it may have been shut down as I have a product listed in both shops. Is there any chance I can get the shop back if I remove the item from the other shop? Its frustrating if this is the reason as all they had to do is tell me to remove listings from one of the shops instead of closing it down without giving me the reason.

[@runningclueless]

Could you please confirm that what will take down a shop if sellers use mockups that are not made by them ? I’ve bought a few mock ups I like to use often and just wanted some clarification please oh knowledgable one xxxx thanks

[@StarlaMoore]

I covered this topic in today's video: kzbin.infosL3qciJE6Pw?si=69IJVlENgz0yMKKt

[@runningclueless]

@@StarlaMoore brilliant thank you

[@Violet77Studio]

Quick question: I will be changing my last name soon (not due to marriage). I was accidentally using both names on Etsy, forgetting that I signed up with my current name. (Same as on my bank account.) So Etsy suspensed my account, and have made the decision to not re-open. Now I'm terrified what will happen if I set up my brand new Etsy shop, but about 3 months down the road I WILL be changing my name with officially through court and the whole deal. What would you do in my case?

[@alevegaa]

Hello, I can the issue that am a temporary resident and I could not finish the process of opening my store in the country of my temporary residence because I do not have a photo ID that they consider official. So I am stuck between not being able to put my current residence and perhaps I will have to opt to use the location of my nationality?

[@liatohana3209]

Last Thursday, my store was Suspended for NO reason. She has been active since 2019. I didn't break any of the rules you mentioned in the video, and I didn't even receive an email explaining the blocking; I sent Etsy 3 messages, and they have yet to answer any of them. This store makes me $2000 a month. In addition, I usually get money from them once a month, but now they hold $2000 in my account. I just haven't stopped crying since Thursday, I spent my whole life in this store. At least they will pay me the previous month and not keep my money.😥😥😥😥😥😥😥😥😥😥😭😭😭😭😭😭😭😭 I do not know what to do. Do they have a phone? I don't live in the US but will pay for an international call if needed. CAN SOMEONE HERE HELP ME?

[@StarlaMoore]

Keep emailing Etsy support until you get a response. Be sure to keep your emails very brief and polite, or they will not read them. Good luck!

[@surbhikhandelwal9423]

They have etsy call back support system. You can request a call back. But trust me this happened to me and suspended for jo reason. And as far as I knoe etsy will hold your amount for 180 days

[@Marick2009]

Hello Stella, Etsy put an paiement reserve on my shop since February. They demand that I shipped with tracking number, which cost 15$ minimum in Canada. At that price it is impossible to offer free shipping. NO tracking cost only 2.27$, it's a big gap. Do you think they put a reserve paiement to force us to used tracking? I know they say that it is not relate but since then, I had almost no sale. May you please make a video about this subject. Thank you

[@StarlaMoore]

Payment reserves are placed on accounts for 45 days if valid tracking is not provided. Unfortunately I don't feel that a video on this topic is necessary, as there is nothing that can be done about it, nor is there really advice I can offer. These are Etsy's rules and there are no ways around them. Payment reserves were put into place by Etsy in order to protect buyers after a large number of "fake shops" popped up on Etsy during the pandemic. These shops would make sales then never ship anything. So it was a way to prevent buyers from being scammed. My only advice is to wait out the reserve or incorporate your shipping cost into your total item price. I'm always happy to cover topics on my channel but those topics need to bring value to my audience. If you have anything specifically related to payment reserves that you'd like me to cover, I'm happy to try. But at this time, I have nothing of value to provide that isn't already stated in Etsy's official article about the payment reserve system: help.etsy.com/hc/en-us/articles/360058722214-What-is-a-Payment-Account-Reserve-?segment=selling

[@MrDvneil]

dont worry , even if you ship it with tracking they dont care, since you have to use one of the carriers they selected, not all are supported for tracking.

[@georgerino4843]

Hey Starla, do I need a new device to open a new shop after suspension? (I have changed my IP, CC, Identity, etc)

[@JettiesGarden]

For clarification on the location reason are you saying if I am in OH but am a POD store I should still fill in the ship zip code as OH even though I’m not shipping from here? And if yes would it be a red flag to be suspended now if I did that wrong 😮?

[@StarlaMoore]

When you start your shop, you're asked to fill out your country of residence. This is where you would need to state that you're in Ohio. For shipping, as long as you've selected that you work with a print provider, your shipping location can differ from your actual account location.

[@UFO-Australia]

In re of what Starla stated... "initially fill out your country of residence"... you can actually edit it later and Not show your location in your storefront. In Shop manager, down bottom where shop name is...click "Pencil icon" and edit from there. With the add POD Production Partner section.. you put the PODs zip code etc there.. but you have a choice if you want to show the PODs address/postcode or just a sentence like..." POD co that makes my Canvas Art".

[@paigearbuckle4456]

I have been selling for a few years now, and am a star seller at 910 sales. I tried opening another shop for my stickers and it got banned the following day. I am worried that if my new shop gets permanently suspended, will it cause my original shop to be suspended as well?? Please help I’m so worried

[@StarlaMoore]

Email Etsy support and let them know that you were excited about setting up your sticker shop, but it was suspended. Ask if you did anything wrong? When it's a brand new shop, it seems a lot of times they ban them automatically but quickly reverse. I'll keep my fingers crossed for you!

[@AnaProfee]

Should have listened to my inner voice and intuition... they said DO NOT OPEN an etsy shop. Etsy will suspend it. No email, no clue, nothing