Etsy Shop Suspended - What Happened Next SHOCKS Everyone!

[@innerpeaceforall]

How to contact support!?? You can’t !!

[@weekendwireless]

I’ve had my shop taken down just yesterday. Absolutely gutted. Nearly 2000 Sales and three years of hard work.

[@seagypsiesbellydancers3047]

Same here

[@ShootingStarSVG]

Did they say why??

[@kbpersonal8899]

This really feels absurd. I opened a shop, worked my butt off on my ONE listing (digital resource book) and was suspended. Problem is 1. I don't know the EXACT reason it was suspended (email from etsy: (If your Etsy account is limited, it may be permanently suspended for violating Etsy’s Terms of Use. This may include but isn’t limited to: Items listed for sale don’t meet our handmade, vintage, or craft supply policies Items violate Etsy’s Prohibited Items Policy Shop violates Etsy's Intellectual Property Policy The account owner’s information is inconsistent, incorrect, or closely associated with an account previously removed from Etsy) But I also CAN'T ACCESS MY ACCOUNT, so how can I try to figure out the issue, respond to it by rectifying it, when I can't access my account? So filing an appeal will do me no good because there is nothing I can do anyway. Kinda ridiculous!

[@jorgenmalmo]

Etsy is a joke. They never told you what you have dont wrong. Probably nothing.

[@randomyoutubeperson3577]

I literally just opened a shop with no products and I'm permanently banned. It's so strange! I even appealed and they kept it permanent without explanation.

[@ShootingStarSVG]

Did you also email support?

[@sharonukuba8810]

Same here,I even wrote to them to verify why that happened and no proper response N am just a new shop with no orders or listings

[@lexipeck2272]

same thing happened to me, one day after opening a shop. have been chasing etsy suport on email for over 2 weeks and no response. really frustrating!

[@GTLGranprix]

The same happened to me. I created my store, and put the name, logo, and stuff. I had nothing listed since I was still exploring the platform and creating what I wanted to sell, but, because of work, I had to postpone it for around a month. My surprise was to find my store closed when accessing it. No notification email whatsoever. I filed an appeal asking why, and what did I do wrong and explaining the situation and they answered that my store "does not qualify for reinstatement" and "We’re unable to reconsider this decision and can no longer respond to further messages about your account status. We appreciate the time you’ve invested on Etsy and wish you success in your future endeavors." I haven't even started and I am banned. Seeing the amount of videos on KZbin about this subject, I really hope that another marketplace takes its place. They play with their customers playing God with the living of many people. Fortunately it happened to me before even starting and not with a lot of time invested in their platform.

[@jorgenmalmo]

Etsy is a joke. Hope there comes some new page that can take over and force Etsy to close.

[@aurhiaseelund]

The email they sent me had the oh so helpful "your violations may include but are not limited to:" and listed basically all possible reasons any shop might ever get suspended. Not handmade, prohibited items policy, IP policy, or maybe some of my info is wrong or maybe there's outstanding cases or too many bad reviews or maybe associated with a previously banned account or may have an overdue bill or may not have met a regulation. AFAIK after scouring everything none of these are the case (I sell prints of my original art, no fan art, just original fine art, no cases, no bad reviews, no past due orders, etc) but my appeal was denied almost immediately. Still no word why. Apparently this happens a lot and 2-6 weeks later I may or may not randomly be unbanned without notice. This would be 95% less frustrating if they would point to a specific thing I'm supposed to have done. Happy to make any changes if I just knew what needed to be changed.

[@Randompersonuk978]

It is crazy this. Spend forever and a day putting a shop up (2 weeks) and they suspend it without an email. Appreciate you trying to explain what without an email or with an email means but still don't make much sense tbh! Have emailed support and still within the first 1 - 2 days so will see what they say....

[@CelChloe]

May I ask the email address that you sent? And how’s your shop now?

[@gobbolinouk]

So my etsy store was shut down because i put goddess on tiles and mugs so that is apparently making a hate speach and violating religions. When i asked what was wrong they said its 'dirty' i removed all ' dirty ' listings. Now ive had my shop shut down completely. So confused 😢

[@BootstrapBunny]

That’s crazy doing that to you.

[@kizu4209]

My shop blew up going from 0-3 orders to 20+ orders a day. Shortly after that have been suspended (about 3 days ago,), no email nothing. Managed to fill out the unban form and my account was reinstated within hours. I was told I was banned in error. Now (yeasterday) this happened again, no email nothing, account suspended can't even log in. I try to go through same process, but it leads me already submitted and compleated unban form. I can't make a new one, every time I try to contact etsy I am told they won't discuss anything with me until I submit an unban request. I am in a dead end loop. What do I do? Edit: I also have over 1k euro in funds that were not withdrawn, what happens to them? Today despite my shop not existing and not even being searchable I got an email informing me about new order I've got. What the F is happening?

[@contested8738]

same thing happened to me, made my shop early 2024 selling my own custom design graphic tees and was suspended after getting 10+ orders a day, fulfilled every single one of them with tracking. got payment reserve so i had to wait for my funds which was fine then got suspended, almost most of the orders i fulfilled were auto refunded by etsy and case closed so i lost about £1000 profit... made an appeal and got told i was banned by etsy from a mistake, and had my shop up again, i put my shop in holiday mode to try and sort out my listings as they dont tell you why you got suspended... sorted my listings out and even contacted customer support to review my store before i took off holiday mode as i didnt want to get false banned again. i was told my shop was in good standing and my listings were good and not violating any etsy policies, and i didnt want to lose out on money like i did my first suspension.. however the DAY LATER i got suspended again and was told my store was not going to be unsuspended. I GIVE UP ON ETSY FUCK YOU FOR ROBBING ME

[@owenrichards1418]

Etsy sounds like it's run by an AI written as a High School software project.

[@djcboutiqueshop]

70k sales over 5 years, star seller, just suspended no email either!! Disgraceful

[@ShootingStarSVG]

OMG I am so sorry - did you get it back!?

[@CareerCoachErnestEnabulele]

Oh dear

[@Straingelove]

So here’s the thing. I got a permanent suspension. They closed my shop and I had no access to log into it to correct anything. All I could do was send an appeal. They shut me down after 8 months no explanation. Just an auto generated email jours after the suspension. After I sent my appeal stating I didn’t know why I was suspended but please let me know so I can fix it. They sent me the same automated message some other ppl received just that I violated terms but no idea what and why and they wished me luck and peace out ✌️ I’m devastated I never had any open cases no emails no notifications.

[@Coraline562]

Same here I just got mine fixed the help of this. support team called #GiG__Techz why not send him a requests I'm sure he would definitely you out.

[@Coraline562]

He's on instagram.

[@AnaGiles-Myers]

I haven't infringed any of the conditions you stated and I was not given a readon for permanent suspension, I was simply told I had violated their conditions. So if they don't tell me, how the hell do I appeal????

[@seagypsiesbellydancers3047]

Have you seen all the none handmade items for sale on Etsy now? Or the electronic and electrical goods, How are they able to sell these under the handmade section? I had a Etsy shop for 3 years , five star rating from day one,thousands of sales, I designed wedding gifts and had a production partner help me make them, but a couple of weeks ago my shop close, they said I violated hand made, I appealed and sent proof of my designs and I heard nothing, they are still holding all my money and apparently hold on to it for 6 months !

[@ShootingStarSVG]

There have been a lot of changes I need to update on - it's been a minute.

[@Rowganlife]

i JUST opened my shop..made 6 sales and got permanently suspended and they refunded one customer....no idea why...i sold metal garden hose holders..wtf

[@Moonlightwhale]

I am the same….tried so hard finally made 2 sales, I do POD. They refunded the customet using my card. And the customer still getting their POD as already been fulfilled…..did you got your shop back?

[@fatihispir8858]

Hello. In order not to be suspended, I have 2 questions. We need to enter our credit card information for expenses in the store information. Can this card be virtual card? I shop from ETSY with the same card, and I have never had a problem. Or do we have to enter my original card for sure? My second question: When we produce in Midjourney, do we have to enter it as a production partner? Thanks

[@surbhikhandelwal9423]

I have got response as we have made our decision and can't get your account back. What should I do, I can't make a new account too. I am literally panicking. I have 300$ stuck

[@BLINGofBOSTON]

I’m wondering if a competitor may be targeting you by filing bogus TOS violation claims on your listings.

[@ShootingStarSVG]

People are scumbags and do in fact leave bogus claims. Had it happen to me when they clearly had my stuff in their shop@

[@flynnchase9125]

I had similar experience few days ago, but with the help of *fortson_tech* he was the one that finally fix this properly for me I suggest you send him a request

[@flynnchase9125]

He's on instagram

[@estherkate1587]

Etsy suspended me because I said ....for a doll such as Barbie.....That was all just one phrase. Is this copyright infringement?

[@koreanpizza17]

yo got the same thing. 1st shop ever selling digital ai, ran $2 ads 3days and 4th day got same msg saying temp suspended check email for reason. I checked my email as well as SPAM folder but no etsy email except for a CONGRATULATIONS ON OPEN YOUR SHOP! hahaha. filed an appeal cuz i cant find a direct support email and today is the 2nd day of waiting for response of what exactly I did wrong. bank was verified and no copyright cuz i just sell seamless AI designs for tumblers ahaha.

[@yasirkalson]

Your account was suspended due to a connection with a shop that is no longer eligible to operate on Etsy. While we're unable to disclose the specifics of our internal review criteria, the significance of the information connecting these accounts has led to this decision. Although we’re unable to discuss your account status further, if you have questions related to fulfilling orders, your Payment account, or your business history, please let us know. Any solution 😪

[@ShootingStarSVG]

Did you have someone else log into your Etsy account? Generally this happens if someone has been permanently suspended and has also accessed their account on your IP address!

[@SweetLemon-bj9kt]

Thank you very much for this video (it's updated so it's very good). My store was closed for selling copyrighted items. I received the email 20 minutes later, and I file an appeal, 24 hours later I received an email where that said '' We have an open case with a number (appeal case #) please reply with an explanation. I explained the problem and I did not receive any more emails. 9 days have passed since then. I'm not sure if I should insist and write all over the place or sit and wait. What do you think? Thanks

[@ShootingStarSVG]

I'm not sure if you watched the entire video but several time I mention copyright will screw you so hard. What was the CR infringement for? Was it obvious and a lot of listings? If you're on the socials hop in the FB group (in the description) we will help you work through it just be sure to answer all the questions

[@SweetLemon-bj9kt]

@@ShootingStarSVG I had 2 stores, One has been in use for more than 1 year and did not have anything illegal, I have 4.8 stars, and the whole store is in order. The second one was only 2 months old and it did contain an Anime (which was copyrighted) Both were closed because they were under my name. I'm still within the 2 weeks that they announce but honestly, I don't know if I have a chance. They haven't said anything, I don't know if they are evaluating the situation or they simply won't listen to me and it will remain closed forever. I'll cry. Thank you very much for answering, that is very kind of you.

[@SweetLemon-bj9kt]

@Philip Orji Hey, thank you so much. Could you please explain a little more in detail? Thank you.

[@nicoleberlin2057]

I am currently working on setting up my shop. My account has temporarily limited access because of a suspicious login. I made an appeal, they requested info which I sent and it's been 21 days. Any suggestions, its definitely longer than 2 weeks?!

[@ShootingStarSVG]

I would suggest emailing them again. If you're on social media join the FB group and show us some screenshots

[@Books_in_English]

i am new and they closed my shop for not updating my bank, after i wrote them to reactivate my shop and they suspended me permanently! as much as i try to write them and write a letter telling them who i am and what happened i get a reply from a machine, because if it's a human it doesn't make sense that they won't open it again! how can i contact a human on etsy?

[@ShootingStarSVG]

I'm sorry this happened to you! Did they just send you a canned response as well? What were you selling? Etsy used to have a line you could call but they got rid of that. Let me take a look and see what I can find outside of the support email

[@seagypsiesbellydancers3047]

Permanently suspended, no response to appeal

[@ShootingStarSVG]

when did you get a suspension?

[@PrintandHaft]

we have also suspend our account

[@ShootingStarSVG]

did they say why?

[@akraftingalley]

I just opened my brand new shop today. I only uploaded 1 item that was a checklist I created. It wasn't opened for maybe two hours and and they said I was temporarily suspended. I never received an email. I contacted Etsy Support so hopefully it won't take too long.

[@akraftingalley]

It actually said I was permanently suspended.

[@kellymarieashcroft5248]

Have you got any update on this? I’m in the similar boat!

[@akraftingalley]

@@kellymarieashcroft5248 No, I haven't! And it's been 10 days now!

[@akraftingalley]

@Kellymarie Ashcroft I'm still suspended! I did a second appeal 4 days ago after like 20 days from the original one. I may just have to try and close this one and open another one. As I don't know what else to do. Have the released yours?

[@Moonlightwhale]

Did you got your shop back? My shop got suspended….is driving me nuts

[@brigette3004]

My shop got suspended because I had a blurb about shipping delays due to covid. I had the word covid in the info.

[@ShootingStarSVG]

They gave you that feedback!?

[@flynnchase9125]

Same here dude lucky enough I just got mine fix with a very reliable and professional expert! Called *FORTSON_TECH* he helped me a lot, l was already desperate I think he can help you too,I suggest you send him a request

[@flynnchase9125]

He's on instagram

[@Moonlightwhale]

I worked hard and finally made sales. Then they suspended me. I design all my products. I filled an appeal, no news yet…been 2 days. The first customet asked for refund and Etsy took money from my card and refund it. But their POD will still get sent out, basically that person got it for free. But that is small matter, I dont know why I got suspended. I told them I can’t verify my bank yet as the small deposit have not ahow up yet. It is permanent suspension . Is driving me nuts, I am having anexity attack and when I called Etsy they just told me they dont handle suspension…..what should I do??

[@tinal5494]

Did you get your shop back? If so how long did it take?

[@ayyoubaadel]

could you please give me the email where i can contact etsy support because i've tried some emails but they keep telling me that they are not a a monitored inboxes

[@YoutubeDrummer]

IP, you have no idea what you are talking about, suspended due to " repeat violations" on trademark that was FAKE TAKEDOWNS... its a joke....

[@ShootingStarSVG]

I'm confused by your comment

[@TheKewtestEVER]

reinstatement

[@ayyoubaadel]

could you please give me the email where i can contact etsy support because i've tried some emails but they keep telling me that they are not a a monitored inboxes