Etsy Shut Me Down!!! Every Listing Was "Deactivated By Etsy"

[@virtualshelling]

I’m sorry you’re going through this. At least they have chat. My Facebook business page was shut down almost 2 weeks ago, my credit card and PayPal associated with that account were hacked and I have yet to get any estimated time that this will be resolved. They have no email or no number and my business is basically shut down until further notice because of it. My advice is get a website and don’t rely on any of these social media platforms to do your business.

[@PriviesandPrimsNeedlecrafts]

Wow, that's terrible! Mine is all fixed now.

[@robinowens4877]

They suspended my account for over a year. No explanation. I emailed someone a few days ago , the issued was resolved. My account was suspended in error.

[@PriviesandPrimsNeedlecrafts]

That's terrible! I'm glad you got it working again.

[@stylishthriftye]

Thank you for sharing your experience. I am brand spanking new to Etsy. I know how frustrating it must have been to be in limbo with no notification from Etsy. I am happy you got it fixed and even happier you shared so that it does not happen again. Much love, Light and success to your business. Cheers! :)

[@PriviesandPrimsNeedlecrafts]

You're welcome. Double check yours in about a week, and make sure everything's there.

[@graphicstorm588]

This video came up in my feed, not sure why. Except the universe telling me to check my account, which I did, and found that my credit card info had expired. i bet etsy would have shut me down within a day or 2 so THANK YOU for this video!!!

[@PriviesandPrimsNeedlecrafts]

You're welcome. My email said that I was getting close to the $600 mark in sales, so that's why mine was shut down. I sure think I had put all that info in last year though, when I first got the notice.

[@spacemandudley6237]

Glad that they got this resolved. Hopefully this will be a learning lesson for them. I like your interior decorations.

[@PriviesandPrimsNeedlecrafts]

Thanks. I still don't understand why they couldn't figure it out on Saturday when I first contacted them.

[@spacemandudley6237]

@@PriviesandPrimsNeedlecraftsyour right, don't make good dealings

[@bobdart8373]

I'm new to Etsy as a seller and just starting to set things up thanks for the tip

[@PriviesandPrimsNeedlecrafts]

You are so welcome!

[@BexMarie]

This is so helpful. Thanks for sharing your experience so that others can avoid this headache. So glad you got it sorted, too bad Etsy doesn't have an automated warning set up for when hitting a certain threshold like $400 and then another email notification upon deactivation so that if someone were looking for answers they would easily know exactly why it happened and how to fix. Can't believe it took them DAYS to get you sorted for such a simple (and I'm sure incredibly common) issue!!

[@PriviesandPrimsNeedlecrafts]

That would be a great help. Sort of a last minute warning.

[@edithneacsu1203]

So they couldn’t just send a notice asking for your ss#???? This is so unfair and not correct in their part.

[@edithneacsu1203]

The notice from the year before is all they could send out? They really don’t have people who can send out at least a couple of notices? Ridiculous on their part but glad to hear it all worked out.

[@ThriftyAngela]

Ugh... How frustrating that must have been. Yeah, I think they should have informed you somehow and let you know what was going on. I'm glad it was all figured out. Hopefully your experience will help others.

[@PriviesandPrimsNeedlecrafts]

Thanks Angela. Someone did comment that they went in and checked their account and found something that they needed to fix, so hopefully like you said, it does help people.

[@shannacraft4099]

🌸 Wow! Crazy stuff! Thank goodness all is well!!! 🙌🏼🙌🏼🙌🏼

[@PriviesandPrimsNeedlecrafts]

Simple fix, thank goodness!

[@Murpie2u]

Thank you! Etsy just deactivated all of my listings with no explanation!! I am so upset. I’m going to go check this info.

[@PriviesandPrimsNeedlecrafts]

Glad it was helpful!

[@craigthompson3386]

Same here , but for the professional help of *_Cyber.kor1* (solution and support services), I wouldn’t have known what else to do.

[@craigthompson3386]

They on instagram, and remains the only real experts who helped get mine unbanned successfully.

[@tammymcc327]

They are also requiring two photo ids such as driver’s licenses and marriage certificates or divorce certificates or any others listed. I find this overkill on Etsys part. Not sure if I will ever get my items up and running again

[@PriviesandPrimsNeedlecrafts]

I didn't have to provide any of that. That must be something new.

[@LindaM1976]

I had one of my stores shut down because my credit card had expired. I had updated it but it didn’t stick. Turns out I owed then 62 cents. As soon as I put the updated card everything went back to normal.

[@PriviesandPrimsNeedlecrafts]

I'm glad it was an easy fix. I got an email today from paypal, that they needed my updated information. I guess we need to try and stay on top of all this stuff with the new tax laws.

[@cMrob73]

So, on my dashboard there was a notice about updating my account just as you said. I don't normally do any business on my cell phone but I did fill out that info. The next day when I got on my PC desktop, I went to my dashboard and the message was still there. I clicked on it to see why was it there and I noticed that the social security info had not been completed. So I completed it, it went through and the message went away. I figured the phone was not allowing me to put all the info in and that was why it hadn't gone through.

[@PriviesandPrimsNeedlecrafts]

Maybe that's what happened to me when I did it in the fall, or winter whenever the original notice went out. I couldn't understand why some of the information would be there and not the rest of it.

[@cookieman2684]

But what if im from Europe and sell digital product to US for example ?? i dont have US Social security number because i pay taxes in my own country.

[@PriviesandPrimsNeedlecrafts]

I'm not sure about that. You would have to check on what they require for your country.

[@richardsymonsart]

I’ve had this problem as well, it’s only because another Etsy seller who sells similar products contact me saying there are bots deactivating listings that have batteries in them. ( I make costume pieces with lights in) and the trouble is that they just use bots for the deactivating and then bots on the help chat, so it’s very difficult to chat to a human.

[@PriviesandPrimsNeedlecrafts]

That sounds pretty frustrating!

[@rachelqstitches]

How frustrating. I’m glad it’s all worked out.

[@PriviesandPrimsNeedlecrafts]

Thanks Rachel. Me too!

[@DJCrazyJimmy]

That's awesome that was an easy fix., Bummer it took a few days to find out what exactly happened.

[@PriviesandPrimsNeedlecrafts]

Thanks. I guess it's because it happened on a weekend.

[@jfhailey2438]

This EXACT same thing happened to me with my digital illustrations:( nobody has awnsered me yet

[@PriviesandPrimsNeedlecrafts]

Make sure all of your information is filled in. Hopefully it will get fixed for you soon.

[@RYAN_D_R]

Same thing happened to me. Jealous ETSY.

[@PriviesandPrimsNeedlecrafts]

I hope you got it worked out. Thanks for watching 👍

[@lisathenjrealtor]

Thank you SO MUCH for this information. Hopefully it helps my issue. You’re awesome

[@PriviesandPrimsNeedlecrafts]

Thanks Lisa. Did you get yours fixed?

[@Lovinglifeinmy70s]

So glad that was taken care of.

[@PriviesandPrimsNeedlecrafts]

I thought I had done something wrong! Glad it was an easy fix.

[@Bponyi]

It happened to me this week . They said it’s final and I can’t contest against it . They told me to check my spam mail and I found nothing and no emails. They took 5 days to reply to me . They sent me the same message you got

[@PriviesandPrimsNeedlecrafts]

I would keep contacting them until you get it resolved.

[@jayg.8513]

This exact same situation happened to me right now! They wouldn't accept my EIN number and froze my store, but I put in my social security number and immediately less than a minute later my shop was unlocked.

[@PriviesandPrimsNeedlecrafts]

Glad that you got it figured out. They should at least give us a final warning before they shut it down.

[@summerrblu]

So if they didn't recognize your EIN mean they won't recognize mine as I do not have a SSN im a non resident. So that mean for us I would definitely need my ITIN?

[@PriviesandPrimsNeedlecrafts]

@@summerrblu I don't have an EIN. I'm not sure how it would work in your country.

[@summerrblu]

@@PriviesandPrimsNeedlecrafts i was responding to Jay G comment she said she inserted her EIN but it wasn't accepted so I am assuming she outside of the US to even have an EIN

[@PriviesandPrimsNeedlecrafts]

@@summerrblu no, we can apply for an EIN in the states.

[@nanipanini]

writing a comment just to push the algorithm to make more people check their etsy settings :)

[@PriviesandPrimsNeedlecrafts]

Thanks! I didn't know that it did that.

[@lamewalking]

Same thing has happened to me and they said to my appeal that they currently have no explanation, but it is permanent. There was no email explaining or nothing.

[@PriviesandPrimsNeedlecrafts]

That's horrible! Mine was pretty easy to fix. I would not give up on it.

[@AmieFernandez-fc6pt]

I actually got my account with the following steps.... 1. I searched for kendrixcyber 2. I sent him a direct message and waited for him response 3. .. I explained what had happened and also gave him the necessary information needed.

[@shahrokhbiniaz5862]

How to chat with Etsy Help Centre?

[@PriviesandPrimsNeedlecrafts]

Sorry, I don't remember. That was a couple years ago.

[@JamCityMusicUSA]

Did you hit the $600 and now have to put your tax info in?

[@PriviesandPrimsNeedlecrafts]

It said in the email that I was getting close. I haven't looked at the total yet.

[@kmcl11]

Lol. If only mine were this simple. I got 5 deactivations over my item not truly being handmade. Its all bedding and no copyright designs. I wonder if someone flagged them.

[@PriviesandPrimsNeedlecrafts]

I've seen many things listed on Etsy that weren't handmade. I didn't even know anyone monitored that

[@tofaansary6817]

you are amazing thank you so much

[@PriviesandPrimsNeedlecrafts]

You're welcome!

[@donnah5378]

Glad all is good again 👍🏾

[@PriviesandPrimsNeedlecrafts]

Thanks 👍

[@bigmoe4504]

Thank you❤

[@PriviesandPrimsNeedlecrafts]

You're welcome 😊

[@MCC4RTHY1]

Wow. 600? I thought it was 6k. The irs needs to stop playin

[@PriviesandPrimsNeedlecrafts]

I think it used to be $20k, and they dropped it to $600. Big drop!

[@summerrblu]

@@PriviesandPrimsNeedlecrafts that is madness. They know because a lot of ppl making 6k or more monthly with ease with these businesses models and they just can't help themselves but wanting to tax us, same with our government in the Caribbean

[@rooofficialmerch]

They just shut my shop down too lol. The whole thing. I’m not going to fight to get back on there. Not worth it.

[@PriviesandPrimsNeedlecrafts]

I thought about closing my shop, but it's easier for me than having a website, so I'll keep it.

[@sofiamorcos1860]

they suspened my esty

[@saskatoongirl3163]

The reason why you did not get a response until Monday is because Saturday and Sunday is not a work week. Most places have weekend staff who only know basic stuff and the people in the know about stuff like what you were asking about only work the work week.

[@PriviesandPrimsNeedlecrafts]

I had asked about that when I contacted them, and they said that they were referring my issue to someone higher up than them. They assured me that they worked 7 days a week, but, I agree with you.

[@coffeebeaner3532]

The poor grammar is alarming. Makes you wonder about the skill set of the customer service representatives. Outsourced, perhaps?

[@PriviesandPrimsNeedlecrafts]

Probably someone in another country.

[@versatileduplicity9313]

Why are they so petty !? Like I hate that !!

[@PriviesandPrimsNeedlecrafts]

I don't see it as being petty, because they need that information. I just wish that they had given me a warning before they shut me down. I could have easily taken care of it, and avoided the shut down.

[@smlambert9418]

Nothing worked. the only thing available was an e-mail, but it would not let me submit an e-mail unless I agreed that I had committed a violation (Which I had not) I opened my Etsy account on Monday, August 22nd. On Tuesday morning (6:00 am) I listed 16 greeting cards that I had designed, then I left to go to work. At 6:00 pm when I returned home from work (12 hours later) I wanted to utilize Etsy Ads, but when I opened my Dashboard and clicked "Listings" it stated at the top of the page that my account was temporary suspended. I spent 10 hours trying to find a telephone number where I could contact them (But no success). I went on KZbin and found you video and followed everything that you stated. But no live chat or phone number available. The only thing available was the e-mail, but it will not allow me to submit the e-mail unless i first admitted that I did a violation (Which I had not). Do you have an actual phone number where I can contact them?

[@PriviesandPrimsNeedlecrafts]

I think I contacted them through chat, but I'd have to watch the video again to confirm, since this happened a while ago. I know that I didn't speak to them on the phone.