Fix Epson Waste Pad error using WICReset on a Mac computer

How to read and reset the waste ink counter for an Epson inkjet printer using the iWIC / WICReset utility on the MacOS operating system.
Resetting the waste ink counter is needed when your printer has stopped working with the error "Waste Pads are end of their service life" or "Service Required"
Also covers using some of the other functions including:
- generating an error report
- checking the utilities compatibility with your printer model.
Other resources and help can be found on the Printer Potty Support site at: support.printe...

[@LasdilElizaga]

thanks for this, resetted my Epson L3150. Most of the youtube tutorials i found are only for Windows and glad i found this one.

[@teriupshaw3720]

My son is autistic and relies on his printer to create collages. This easy tutorial was much appreciated and avoided unenecessary anxiety!

[@octoinkjet]

My wife is a SENCo so understand the difficulties there. Glad this helped to dodge that scenario.

[@Bewar3them00n]

we use an Epson Eco tank for printing labels, so we've maxed out the counter and the ink pads were full, so it was a relief to be able to clean the pads, and reset the counter and be back printing for less than £8 for the reset key. Thanks

[@drunemeton]

(Once I remembered to turn my printer on…) This was super easy to do! Purchasing the reset key from the website was easy and quick, and I loved that once my card was billed it showed me the code (as well as e-mail me a copy). The fact that in 2023 I have to purchase a reset key for my own printer is borderline intolerable, but your guidance made this just about as painless as possible. Thanks for that!

[@octoinkjet]

Honestly, we wish Epson we’re providing the tools themselves but we’re glad to at least be in a position to make the self-help option available. Glad all the support resources have been useful.

[@theinkydeer]

I was anxious about using the software, but your instructions were very clear and straightforward to follow. My error message has now gone, and I am awaiting the ink pads so my printer can live on! Thank you SO much!

[@octoinkjet]

Glad it helped..

[@amyc9155]

Thank you for this!! Got the "ink pad has reached the end of its service life" and was told by Epson support that I'd have to pay OVER $120 to get it fixed. Then went on their website which literally says that "most customers that get this error message elect to simply replace their printer" (or something very much along those lines). I've had the printer less than two years!! Will never buy another one of their products with their intentional obsolescence. But I definitely appreciate this service you're providing!! Thanks again!! 😊😊💕💕

[@AMiniki]

I have no way to thank you enough for this. I am absolutely purchasing the key once my credit card billing cuts, but OMG, it was easy and quick. I am speechless. Thank you again. This was clear and helpful, you have no idea how many videos I watched before finding this.

[@octoinkjet]

Glad it helped..

[@BLUETEAMVERSE]

2024 and your info is useful. Purchase done for 1 key! Thank you so much

[@melissadunnam6386]

Oh wow!!! Thank you for saving me! We are homeschoolers and I just bought a used Epson ET 2650. Worked like a charm then after printing a bit, gave the the waste pad error. I knew better than contact Epson. THANK YOU for the clear instructions on how to install and obtain the key needed.

[@octoinkjet]

Glad to hear it helped..

[@solidflyer286]

Homeschoolers as well and we've been lost without the printer

[@octoinkjet]

Things did get a little busy during lockdown for that very reason but glad we can still help those who do homeschooling as a matter of course.

[@solidflyer286]

@@octoinkjet I just need to figure out how to get the colours on my et2750 to be brighter now - they’re always dull

[@glynholt8631]

Best video i’ve found for re-setting WIC on Mac OS. Crystal clear explanation (and NOTHING superfluous or rambling). Well done! Wish they were all like this. Gives option for a trial run to check compatibility . Have set my Epson back to 80% which has reactovated my printer. Will be purchasing a key with confidence to get it back to 100%.

[@AndersonBittencourtRosendo]

I was trying other options and I coudnt fix the problem, then I was about to give up when I saw your video, it just saved me. Thank you so much.

[@octoinkjet]

Good to hear it helped and your persistence paid off.

[@user-bz6lh2sd3u]

Hello Martin, thank you for explaining perfectly the counter reset of my Epson printer. The way you present step by step the proces makes it look easy. Thanks.

[@octoinkjet]

Thanks. Glad it was helpful

[@brianmatthews1469]

Further to my previous comment. Just did a full reset with the key and it worked perfectly. Thank you very, very very much.😀😀😀

[@octoinkjet]

Glad to see you were able to figure out the issue and get it sorted.

[@rafiqurrahman9743]

Thanks a lot for your video. After many try with others advice, I could succeed following your video and reset my printer. Thanks again.

[@elkraken9181]

Thanks from Puerto Rico!! You jus saved my buisness a lot of $$$$ !!! Defenetly im recommending this to any one with the problem.

[@octoinkjet]

Good to hear. Glad it helped.

[@user-hy3tw2vm7g]

Amazing! I am completely non-techy and was not sure I'd pull this off, but I've just changed the ink pads on my printer and re-set the system thanks to such clear and easy to follow instructions. I now seem to have a fully functioning printer again - thanks so much!

[@octoinkjet]

Great to hear!

[@suheymateo9055]

excellent video! 1st. time doing this to my epson et 2720 and I was able to do it in less than 10 min everything :) Thanks a lot!

[@IvyTapales119]

Wow! Works like magic! Thank you so much. I can print again 😢

[@MomentsClothing-ev6xv]

thank you for this! explained perfectly and clearly. i was able to use the trial reset. :)

[@user-eo2oe1ln8w]

So helpful! The waste pad replacement video along with the waste counter reset video were so easy to follow. You did an awesome job. Wish you could make all the 'how to' videos for any computer related issue!

[@octoinkjet]

Thanks... My wife has suggested that as a possible alternative direction one day... My kids feel I'd be better for folk struggling to get to sleep! (I do love them.. ish) ;)

[@kentingeingesson960]

Thank you! Perfect solution to the problem!

[@GuilhermeHJJu]

Very useful. Worked pretty well using the trial code.

[@octoinkjet]

Always a good idea to test with the trail code if you're not sure... Don't forget to replace the pads or fit an external waste tank in the future though... Never fun to get the ink puddle when things overflow...

[@hudacms8835]

Thank you so so much. I’m looking for a Mac iOS resetter. Your video helped me a lot. God bless you!

[@octoinkjet]

You are welcome!

[@smelinav]

Apr-01-2024 It work out wonderful! Thank you soo much! I saw so many videos looking for a software solution for my Mac. I washed the pads and still the problem was showing up. Blessings!

[@octoinkjet]

Yeah, we purchased a Mac Mini specifically to do this video properly and it has certainly seemed to be worth the investment.

[@judithkubler203]

Thank you so much, it worked!

[@robhudson2516]

Great video. I've opted to wash and air dry my existing pads to save a bit of cash. Once they are dry I will replace them and get started on resetting the counter. But your tutorial fills me with confidence. Thanks

[@octoinkjet]

If you’re washing the old pads, make sure you don’t squeeze them at all as that felts the pads further and reduces their absorbency capacity.

[@robhudson2516]

@@octoinkjet Many thanks.

[@alejandroverdejolanderos9497]

Thanx a LOT!!! You save my life and my printers life!!!!! LOVE YOU BRO

[@octoinkjet]

Glad it helped

[@johngibson7127]

bloody marvellous- worth the 10 bucks. thank you

[@5thLeighGuides]

Thank you SO much for your super clear and thorough videos and amazing service for the ink pads too - the whole package worked perfectly together for getting my printer up and running without being serviced or replaced - was a little daunting but your instructions made it super easy to be honest! It must have taken lots of work to get the product and the key working so perfectly (and love that the pads were eco friendly material) so thank you for your services!! Another printer out of landfill!

[@octoinkjet]

Well I did have to eat humble pie and buy a Mac so I could do the documentation. Having my 13yo explain how to use is like I was the old idiot was somewhat humbling to boot. Karma at its finest. Glad the sacrifice was worth it ;) Just to note though we don't write the software itself but I'll pass on your thanks as it's definitely deserved.

[@apeman63]

BRILLIANT! This was so simple and easy to do! THANK YOU SO MUCH for this tutorial! You saved the day!

[@ulrichleber9263]

Vielen Dank für das Video. Das Reset meines Druckers hat super funktioniert👍

[@user-jw5pv2jk2d]

Thank you, Thank you, Thank you! I do not normally even attempt to fix things like this and was extremely nervous to even try. I did it, thanks to your instructions and video. Saved time and money and my printer is working great!

[@octoinkjet]

You're welcome!

[@naccarati1961]

Thank you very much. I tried others on youtube but no one tell you to go to Preferences to allow the site to work on your Imac, again thank you for the video. God bless you.

[@anafernandezfrazee6223]

THANK YOU! Epson customer service was of no use. I was told to bring the printer in for service.

[@octoinkjet]

You're welcome. Glad it helped.

[@paoladonoso249]

Muchas gracias... I from Chile. Blessings!!!!!!

[@richarddavislowell1894]

Nicely done...and a British accent to boot!

[@octoinkjet]

Under normal circumstances I'd say it's the only one I have but in truth my voice used to do world tours depending on who I last spoke to, so I'm glad my accent stuck around home for once ;)

[@evelyncavazos8040]

Thank u so much, my printer has 1 year, but i use it to print sugar sheets with edible tint, this save a project for a cookie i have to deliver tomorrow!

[@adhyanaturals-Kamlesh]

Thank You So Much For The Informative Video. It Just Took Less Than 10 Minutes To Reset. 🙂

[@annemarion6411]

Thank you so much!!! So quick and it is working again!

[@victoriagracecraftdesign]

Thank you so much! This worked like a charm! Well worth the $10. Directions were detailed and hit every mark!

[@octoinkjet]

You're welcome!

[@travelwithnirjhor]

Wow! its helped me a lot. Thank you very much

[@octoinkjet]

You're welcome!

[@andrewcranston2179]

Thanks, so much. Very helpful, indeed.

[@halsol6244]

Amazing - this so such a helpful video. The whole process of ordering the ink pads, and the instructions that went with that part and this part, were so clear. Fantastic! Everything working again :)

[@octoinkjet]

Thanks for the feedback.. Have a feeling an update is due soon to deal with the newest MacOS but glad it's still covering the basics.

[@Jeh_Miko]

THANK YOU! I appreciate your video, straight to the point and easy to understand. All my best to you.

[@octoinkjet]

Always good to hear. Glad it helped.

[@rubenhg77]

That was very easy, thank you very much man

[@octoinkjet]

You're welcome!

[@PeteAndHisBus]

brilliant! thanks

[@brunocosta4303]

Thanks a lot!

[@marieberttjulletajonera5225]

thank you so much for your great help...

[@octoinkjet]

You're welcome!

[@larizzleful]

Thank you for this

[@martinamurinova6692]

Thank you so much for this video - you literally saved me. Works amazing.

[@octoinkjet]

Glad it helped!

[@leoepollyreis2236]

Thank you so much!!!!!! You just saved my day!!!!!

[@octoinkjet]

Glad it helped…

[@besmariefranceslorenzo835]

thank youuuu

[@arranisback1382]

Thank you for this great instructional video, was able to reset the printer and now I will order the reset key, please can you send link on where to buy this key?

[@octoinkjet]

Glad it helped. You can buy the key here: Https://octoink.co.uk/keys

[@shellogoodbye]

thank you so much for this!

[@octoinkjet]

Glad it helped..

[@joeymergas5853]

This is really helpful thanks !

[@octoinkjet]

Glad it was useful.

[@user-os5jt5ij6y]

IT'S WORKKKKK! THANK YOU SO MUCH!!!

[@lancekupiak2961]

thank you so much!

[@octoinkjet]

Glad it helped!

[@Jarnesque]

Brilliant! Thank you

[@h.317]

THANK YOU BRO! 🤝

[@comedyimpressionist3802]

Absolutely superb, exactly what I needed.😇

[@mohammedeladawy128]

It’s working.. thanks

[@noturbussi]

thank you so much. appreciated.

[@foonoo41]

Thank you so much for your help. It did work on my Mac, I wonder that I do need to buy the key license in order to reset it to 100%?? thanks again. This is awesome!

[@octoinkjet]

The WICReset app does require a reset key (basically a credit) to reset the waste ink counter back to zero yes. Glad the video guide helped you understand the process.

[@AdeEmi3]

this helped tremendously thank you!

[@octoinkjet]

Thanks for the feedback. We wondered if it would be useful but it seems there's a lot more Mac users than we expected so, good to hear it was worth the effort.

[@DehCol]

THANK YOU THANK YOU!!!!!!

[@octoinkjet]

You're welcome... Glad it helped.

Absolutely amazing!!!!

[@jjevanarieshandugan7372]

Thank you so much.

[@veronicalechuga5165]

🤞🏻 it works for me.

[@veronicalechuga5165]

It worked 🎉🎉🎉 thank you for your help. You saved me $300. 😅

[@octoinkjet]

... and avoided an unnecessary recycling centre trip too #winning ;) Glad it helped.

[@stayradkrusty]

THANKS! I did a partial reset for my EPSON 1400 What should I do next? Purchase waste ink replacement pads? Total reset? What does key(s) mean? Appreciate it!

[@octoinkjet]

The photo 1400 is harder to replace the pads whereas the external Printer Potty is simpler and much longer term. The Solo+ kit & key bundle has everything you need including a full key to allow to to do a full reset when the waste counter hits full again.

[@tonymob6723]

A brilliant video from a brilliant company! Made it very easy!

[@solidflyer286]

12399 for my print count :D Great video thanks for the help

[@octoinkjet]

Glad to be of service :)

[@shujieyuan9165]

Amazing! Grazie mille!!!

[@octoinkjet]

Sei il benvenuto.

[@mariannedaniels6799]

I bought a key and did exactly as you described and I keep getting Query has been rejected by this device. Help!

[@octoinkjet]

It’s a known issue with WIFI at present. To get round it you need to use a USB cable connection to complete the reset.

[@ElenaRamirez]

Awesome! Thank you!!!

[@octoinkjet]

Glad it helped...

[@amandasunshine25]

Hi there, I bought the reset key for my Epson XP540 (thank you - very quick to arrive!) However, after opening it on my MacBook Pro Operating system Monterrey V12, it is unable to find my printer. Every time I switch on the printer, I get the E-11 "The ink pad needs service - contact Epson" message. Well there is no Epson service in Spain! Any ideas what I can do? Thank you

[@octoinkjet]

Can you contact us by our support email so we can figure out what might be going on. If you have access to a different computer that be a useful workaround.

[@user-bk4ny1ov8i]

I am on a Mac laptop and have connected the printer via USB, the software recognizes the Waste cartridge but when I go to reset I keep getting the errors "Communication error between network client and data server. Some protection software may block your network connection." How do I resolve these messages? I could understand if I was connected via internet but I am not. Any suggestions?

[@octoinkjet]

Few things can cause this. 1. The WICReset server itself is/was down. 2. Your router is blocking the relevant port There’s an FAQ article with the ports needed on support.printerpotty.com

[@mennamohammed7037]

hey 👋 , thank you for your through explanation . sadly i checked my printers ink status …while the printer resetting , can you help me

[@octoinkjet]

Power off the printer anyway just to be safe. Check the key status and read the waste counter. If you’re lucky it still worked. If you’re not, you’ll need to purchase a new key.

[@biimboogaming]

I have epson et -2400 it work with that too I need to reset counter

[@octoinkjet]

Assuming you're asking, yes the ET-2400 is compatible with the WICReset app and the waste ink counter can be reset.

[@gabrielaalanisbarreraferna6872]

Hello! I did the partial reset but I am interested in knowing how to obtain the key for a total reset, I have the epson L3150 pls

[@octoinkjet]

You can get a key at www.octoink.co.uk/keys

[@angelica7886]

Thank you so much for this video. I was able to reset the waste counters using a purchased key but it still says 2.65%. Do you know why this is?

[@octoinkjet]

Sometimes the printer will run a priming routine as if it was a brand new printer so that’s well within norms.

[@PeterPrestonUK]

Am I missing something in the set-up? Despite being able to see the printer in the network, being connected via USB, and being able to see all settings on it (so I know the connection is good), the software can't see the printer and no amount of restarting has changed that. I'm not even convinced it's actually searching for it when I click on the button.

[@octoinkjet]

Hi Peter, Not sure what would be causing this as I've not spent enough time using a Mac to get whacked with its quirks and figure out fixes. Can I check which printer model you have and also which version of MacOS you have? Also any other details that might help explore what's going would be useful too. (As an aside it'd be easier to tackle this directly via our support email address but I'll happily report back on here for reference as/when we get any clues.

[@elkraken9181]

My printer is trowing ink in some corners of the paper. Ive done all the mainteinance options and it keeps doin it. How can i solve that?

[@octoinkjet]

Given that you likely just changed the pads too it’s likely some ink has leaked from the carts, particularly if you turned the printer on its side or back. It should subside with time but you may want to mop up any excess in the capping station (area the printhead rests on).

[@elkraken9181]

@@octoinkjet thank you very much!!! Ill keep an eye on it!

[@kibee7555]

Thank you so muchhhh❤

[@octoinkjet]

Glad it's been useful... :)

[@cristinaalexander5847]

Please advise, How do you get the correct printer reset code?

[@octoinkjet]

The keys are more akin to a “credit” so any printer that is compatible with the WICReset app will work with any key. You can purchase keys at: Https://www.octoink.co.uk/keys If you have a specific printer model please let me know and I can confirm.

[@cristinaalexander5847]

Sorted, that you so much.@@octoinkjet

[@timaafm1361]

Where do I find the key number to put in

[@octoinkjet]

You need to purchase a key code. They’re available at octoink.co.uk/keys

[@brianmatthews1469]

I did a reset using TRIAL which worked as you said. However, I then purchased a key, tried a full reset and nothing happened. I am still at 80%. Any ideas?

[@octoinkjet]

Given your follow up comment it seems you figured it out... So all good.

[@didiermolina1711]

Hi, Do I need to reset my L3050 after I change the ink waste pad?

[@octoinkjet]

If you changed the pads then yes it’s a good idea to reset waste counter so the pad and counter are synced.

[@miguelaguilar2394]

What if it says query rejected ?

[@octoinkjet]

There seems to have been a driver/system update that blocked resetting over WIFI so try using a USB connection to complete the reset and that should work.

[@rcdeguzmanofficial]

How to fix the I/O problem? Can't the detect the printer. I've restarted the printer several times. Thanks.

[@octoinkjet]

Worth trying the following: - Reboot the computer and printer then try accessing the iWIC tool without opening any other apps. - Change the USB cable and/or port (on your computer). If all else fails try reinstalling the printer driver and/or use a different computer if you can access one. Just as an aside, what version of MacOS do you have?

[@rcdeguzmanofficial]

@@octoinkjet I am currently using MacOS Ventura =)

[@octoinkjet]

Hmm... as Ventura is fairly new I'd probably put this down to the usual joys of new OS, new bugs. Is the OS even recognising that the printer exists (even if it won't print due to the waste counter)? I'd genuinely be looking to borrow/use someone elses older machine to do the reset rather than pull your hair out for years (it may feel that long even if it's not reality). Just a thought.

[@evevangelist1289]

I downloaded the key but it says when I click on open that 'app cannot be opened because the developer cannot be verified", it also says macOS cannot verify that this app is free from Malware". I'd appreciate your help on this

[@octoinkjet]

This video does actually deal with that particular error so recommend you re-watch from here: kzbin.info/www/bejne/f3_EqYShZ8iYbKM There's also another of our videos that deals specifically with the installation process in a bit more detail here: kzbin.info/www/bejne/oZrTq5VtnbZ7iqc In case it's not clear though, the app is not malware but if you need any further information on that side of things, this article should help: support.printerpotty.com/2020/wicreset-security-warnings

[@jacktwister21]

my Mac OS Monterey wont install the app :((

[@octoinkjet]

Have you checked the other videos that cover this like this one: kzbin.info/www/bejne/oZrTq5VtnbZ7iqcsi=zUBYHvXRwFwDTn-p

[@standupman6422]

This works on an ET-2720?

[@octoinkjet]

The ET-2720 is compatible with the WICReset as it has a waste ink counter, so yes it does work with that model. Remember that you do need to change out the pads or fit an external waste ink tank to avoid the existing pads overflowing though.

[@luciabustamanteok]

i got "Fatal error" in Status line, what does that mean?

[@octoinkjet]

Can you provide a screenshot of the error and details about your computers operating system as that'll help provide a bit more context. Email to [e-mail] is probably a better way to follow up on this.

[@user-jj7qr6yf3k]

What happens when system has more than one printer

[@octoinkjet]

It should identify and correct to the specified printer but for safety it’s best to turn off all other printers while you reset the target waste counter.

[@apriljoytizon4482]

Where can I get the key sir? Can I use your key? so that I can reset my printer?

[@octoinkjet]

You can purchase keys here: Https://www.octoink.co.uk/keys ..to reset the printers waste ink counter. Recommend you check compatibility with the utility before you purchase the key though.

[@darianaugustine768]

Will this work for et-7750

[@octoinkjet]

The ET-7750 has a user replaceable maintenance box which is basically a waste pad holder with a chip. As such it doesn’t have a normal waste pad counter to reset. That said there is a platen pad and waste counter for that. The WICReset app “may” reset that (I can’t check right now) but if it does it doesn’t require a key.

[@InkedbyDirzyy]

Mines is rejecting

[@octoinkjet]

What specific error? If query rejected you need to use a USB cable.

[@phcalama]

Is there a reset app that works with an M1 based Mac Mini?

[@octoinkjet]

Best thing I can suggest is try the iWIC macOS utility with the read waste counter function to see if your M1 mac will work. If not let me know what errors you hit and I’ll pass the info on to the developers.

[@phcalama]

@@octoinkjet Thanks for the reply and offer. Turns out that I was able to get it working when I connected via USB not not via WiFi. Not sure why but I guess it really doesn't matter.

[@octoinkjet]

That’s useful info in itself. Possibly a security issue or limitation in either the OS, the driver or the app. I’m leaning towards the driver but at least you’ve found a workaround. So thanks for sharing.

[@andreavaccari6105]

epson XP 7100 is not supported

[@octoinkjet]

The XP-7100 is supported for read/reset waste ink counters as well as some other diagnostic and basic functionality so I'm not sure why you think it isn't. If you've had a specific issue with your printer please contact us via [e-mail] so we can troubleshoot the problem and see if we can get it fixed.

[@andreavaccari6105]

@@octoinkjet my apologize. EPSON XP 7100 is not supported for the Mac OS version.

[@octoinkjet]

Luckily I have a Mac Mini and an XP-7100 to hand so I'll check this out and get back to you when I have a few minutes spare.

[@brooklina3456]

THIS SOFTWARE DOESNT WORK WELL!!! Software hung up on first use. And the issue was not resolved. On second attempt it says key was already used, customer service is not available. I am a teacher and I have a huge problem now. This sets me back hours!!!! Total Scam!!!

[@octoinkjet]

Can you email [e-mail] with your order ref and where you purchased from along with details of you computer operating system, etc… I know we’ve not had any request for help so guessing this is a different reseller but willing to help where I can..

[@brooklina3456]

@@octoinkjet Thank you for your imidate response. I was able to reach customer service and they sent me through the loop, but now it is working phweee!!! However I find 10$ for each reset quite step. But still better than sending in to Epson...

[@octoinkjet]

Glad you were able to get this resolve with whoever sold you that key. As to the cost, I understand the sentiment, we're actually a little cheaper but like you said it's better than sending it to Epson... and compared to a new printer... well, yes..

[@brooklina3456]

@@octoinkjet I keep that in mind!!