Fix for: Ford Sync displays "no phone" no menu options issue resolved.

Recently bought a newer fusion and the Microsoft Sync would not give me any options to pair my phone.. after some research this is what I found that you need to do to fix this issue. Pull the fuse!

[@aldenwaterhouse3070]

4 years later still saving lives! Had this problem for weeks and finally fixed it, thanks!

[@michelleponce1975]

It does it work for Ford Escape 2011

[@bigsorenm6036]

Dude, same. Battery went dead with a cold snap and lost all Bluetooth function. I was bummed. It was literally the only thing I liked about the car. Ford site was zero help, but this was the fix.

[@Tcronosweb]

I have a ford fusion 2011 S 2.5 but it tells me No Iphone I'm looking for the sync module I can't find it either the only thing I have left is to check the fuse

[@magpiem44]

Thank you!!!!!!! After searching Google and KZbin for over an hour, I finally came across your video and it was the exact fix that I needed for my 2010 Fusion. THANK YOU!!!!

[@eddyrvalenzuela8006]

You made my day bought this car 4 years ago I try different thing's nothing work saw your video done in 15min thank you so much.

[@delaneydukes1170]

so crazy to see that a bunch of ford owners are having this problem! i’ve had my 2010 ford fusion for about 5 years now and the bluetooth would work or it would do this especially after bringing it to the mechanic. sometimes it would go out for weeks and come to find out 5 years later this was the solution!! thank you so much!! works perfectly!!

[@ss6764]

Thank you THANK YOU!! Just got this car for my daughter and it was doin same thing. Watched your video and it now works!!

[@katykirton7834]

Dude you’re my mother friggggin hero. You are the man. Saved me 175$ just to get it looked at I said heckkkk no I’ll try myself and you saved me!!! I owe ya one

[@mpmphoto]

Hey Dude -Thank you so much for posting this video! My batter on my ‘09 Focus died and after the jump my Aux and Bluetooth phone wouldn’t work. This saved me. Much appreciated 👍😬

[@josephstockard4339]

Just pulled the fuse on my 2010 SEL Fusion and everything is good as new and all is well and connected!!!

[@ZachGoodsell]

Thank you for this video! I’ve owned my 2010 fusion for almost 6 years and lately the buttons stopped working when controlling Bluetooth audio. I couldn’t figure it out, so I deleted the car from the list of Bluetooth connections on my phone and then went to the car and had this issue where the phone and menu buttons did nothing. Thanks to your video I was able to get sync reset, but it took me two tries. The first time I did it, I must have put the fuse back in too quickly. The second time I left the car running when I pulled the fuse and noticed the sync display took several seconds (maybe 10-15) to turn off and go to radio/clock only. At that point I put the fuse back in, turned off the car and restarted it. I was able to pull sync back up after letting the car warm up for 2 minutes and now it’s back to normal. Thanks again!

[@isabeltorres1861]

Just had my car fixed and my sync wasn’t working. You video worked like a charm! Thanks

[@turkihw8418]

Broo I love you ,5 years later still saving lives 😂 Had this problem from a month and thanks to you fixed it

[@thestadiumshoppeonrazorbac7150]

FINALLY! THIS is the only video I found that helped. My 2010 Mustang had this issue. Finding the fuse is a PAIN in the you know what. The trick is you have to allow enough time for SYNC to RE-BOOT. It takes a minute. THANKS!

[@minangrosemary3037]

what if i hit the button without allowing enough time, do i have to pull out the fuse again and wait?

[@xxxtentacles3696]

thank god, i have been looking for a video like this forever. i have the same car and i’m so glad i finally came across this video!!! thank you so much

[@davidcrum5304]

Honestly so happy I clicked on this video, I was so lost and now it works no problem! you're the best my man! best KZbin video I've watched all year!

[@meatradomis91]

Awesome glad to hear!

[@wevertonduarte2804]

​@@meatradomis91 eu moro no Brasil e não entendo nada de inglês 😂😂 escreve aqui nos comentários como se faz pra ligar o Bluetooth do fusion tenho um 2011 e não está funcionando o Bluetooth aqui no vídeo tem o tradutor pra inglês aí vou conseguir fazer no meu carro e esse foi o único vídeo que vi falando sobre Bluetooth no carro

[@user-fp8oz4nb5s]

Yes, thank you! On my ford focus 2011 I don't have SYNC, it is an older/less exciting model! I unplugged and replugged the no 13 fuse (starter relay). Then had bluetooth on on the car, and ford focus popped up on my phone to add. Popped in the PIN number car gave into my phone and voila! Thank you for sharing! You have saved me from what became a frustratingly circular search of the internet.

[@dandermarderosian5347]

Pulling the Sync fuse for about a minute as you instructed WORKED for my 2010 Ford Fusion! Bluetooth had always been working until 2 days before the hands free law went into effect in my state so I was very aggravated until I came upon this solution, nothing else was working). Thank you!

[@freddyhoward3545]

You're the man! I've been pulling my hair out until I came across your video..

[@meatradomis91]

Freddy Howard lol glad it worked out for you!

[@scottc7023]

Thank you for your video I just got a 2012 Ford Escape and couldn’t find anything on my car to sync it and now I know thank you so much!!!

[@sararambo1513]

Thank you soooooooooooo much for making this video. My music in the morning sets the mood for the day and when I can't listen to exactly what I wanna hear I'm a brat and it fucks up my routine. I don't even have to keep connecting it either it just syncs when I get in. Just bought this car an I loved everything about it until this was not working but now it is. Thanks again

[@robertpaez9297]

This was a huge help I just finished and thank the Lord it worked like a charm

[@sharitrawick4482]

It worked! 👏 2010 Fusion Sport wouldn't connect after software update. This girl loves KZbin! Thank you for the video!! 😊

[@bamidon912]

Thanks for the video! My car just started doing the same thing, and this worked like a charm.

[@spaceinvader0678]

Thank you!! I disconnected the car battery for a couple of minutes and it worked! Grateful to be listening to music off my phone again 😁

[@will90002010]

Thumbs up all around! It fixed my 2010 fusion's sync! Thank you 👍👍👍

[@karlp3840]

Wow, had my 2010 F150 in the shop at ford 3 times. They could not fix it. Suggested I purchased an entirely new stereo head. Needless to say I declined. Your fix did it. I thank you so much.

[@renlafraise4359]

The shop workers doesn't plug the aux line-in and the second lighter plug on my 2012 fusion after the Ford call on the airbag. They are just there to make it money.

[@jerrena7626]

Thank you so much for posting this video, i just bought a used 2009 Edge same issue!

[@TipsDown0418]

Worked like a charm! Thanks for posting.

[@traceylalonde-lv4ku]

Mine still is not working

[@dr3adly333]

DUDE YOU'RE MY HERO Even a damn Microsoft SYNC "specialist" commented on her old video saying it the menu doesn't come up, then it doesn't have it. Had a similar story told to me about the SIRIUS button, then they sent me a free trial with instructions for my (new to me) old ah car. THANK YOU THANK YOU THANK YOU

[@lindsey4052]

Thank you!! This is the only thing that worked, and the only person I’ve seen mention this fix. You are the best

[@teresaphillips2098]

Thanks so much, That-Dad! Your video was great and helped me fix the same Sync issue in my 2010 Edge. My mechanic could not fix it yesterday but with your great help I followed along and did it myself!

[@Joey-of1zb]

this happened to my fusion sport after the battery died and had to jumpstart it, thanks for the vid man u a life saver

[@ryanmordick9736]

Hey man, found your video and couldn't be more delighted to have this fix work. I literally just bought a 2009 Edge Limited yesterday only to find out none of the sync , line in, or use worked. Disconnected the fuse, left it out for a bit, put it back in and bingo. Everything works perfectly.

[@meatradomis91]

Ryan Mordick awesome glad to hear!

[@losteyesight]

Disconnecting the negative side of the battery for 10-15 seconds worked for me!

[@doodlium2093]

How do you do this? Pulling the fuse isn't working for me

[@losteyesight]

@@doodlium2093 you have to disconnect the battery from the car

[@LeaRNing2b1]

I was referred to your video by a radio specialist who could've easily taken the job, but he suggested I try this fix. I have a 2010 Mercury Milan which is the same exact radio and many of the features are the same. I will try this fix and see if it works. I hope it does! I really need my Bluetooth capability to listen to music and of course talk on the phone safely.

[@user-tq5yy6zv1s]

You are the best!!! Thank you for video!!! I have Lincoln mkz hybrid 2012 and it works!!!!

[@vickieharrison6434]

Thanx for the the video, my issue is not Syncing anything, everything works fine. I just have a problem with the screen going black and appearing when it gets ready. I will try the fuse glad you showed which fuse it was.

[@Stunchit]

Thanks Buddy! Worked for me. Takes a minute though, be patient when starting car after fuse pull. Car must connect itself to SYNC before you can connect to car. Then "delete all devices" and start the connection from scratch.

[@woo9194]

Worked for my Mercury Milan 2010 Premier V6. Great video

[@kevintruong2720]

Thanks for the vid. I just bought a 2009 escape and ran into the same exact problem. Finding your vid made my day. I thought i might have to take the whole damn thing apart. Thanks again.

[@toxzy4841]

Which fuse is it?

[@lindamoradel9346]

Is it the same code number? 13?

[@Bitoric]

Thanks so much man. been having trouble with my sync system in my mustang this helped alot

[@harmoniewilliams3420]

omg yes! mine has stopped working for like two weeks now!! i’ve been searching every where and this helped!!!!! thank you very much

[@ghislainboudreau6259]

Thanks for the video! Worked perfectly for me today!

[@AlejandraPerez-hp1cc]

Thank You so much, i've been looking for a video like this for days!

[@dreamfilms]

Awesome vid dude. This helped me bring my stuff back from the dead! 2009 Mercury sable premier.

[@THESEHOESLOVEJ]

First video that actually works

[@MrTurboRotary]

Thanks! Best video on this particular problem with this model Ford Fusion 👍👍👍

[@capitanstevemaster]

Awesome my friend, I tried with fuse number 13 and didn't work then with 3 and 13 (3 is SYNC in my mercury) and everything work perfectly, you are a genius...

[@dfresh2o]

wow.. this is awesome thank you.. i been looking around and asking people from where i bought the car... i had to bring in the car because passenger seat airbag has a recall... then... i went home realizing that they knock off my phone bluetooth connection... called them back they receptionist said to fix it they will have to charge me $150... what... they detroyed it and i have to pay it... grrrrrr.... i call the manager.. he told me the same thing you are saying that all they say is try resetting the phone, deleting the phone, etc... to no success...NO PHONE still.... I happen to stumble on your video and now i know what to do and hope that this will work on my 2011 ford fusion. by the way... where in the manual did you find the right fuse number that works for the SYNC... i just don't want to make a mistake pulling out all the fuses LOL... i hope you see this comment.. i know it has been awhile since you posted this video at its 2019 of March now... LOL... anyways, thanks

[@shannon9230]

They did the same thing to me. Did this fix work for yours?

[@bellissimo9307]

Worked on my 2012 fusion when suddenly one day sync and usb didn’t work and pushing phone button did nothing. This worked like a charm! Thanks!

[@minangrosemary3037]

please which fuse number did you pull out?

[@christopherrodriguez6600]

Having the same issue 2015 fusion

[@Princessthugnassty23]

what’s the fuse number?

[@christopherrodriguez6600]

@@Princessthugnassty23 Get a bluetooth raido transmitter

[@Kelmypineda01]

hvnnvhnicole is number 5 on the left side is the 4 one up

[@IMVUAlexandra87]

I just started up my 2010 focus an my usb an sync just stoped working. Soon as I get a chance I'm going to try this! Tyvm for sharing .

[@binurock1]

Thank you brother. You saved my 200 dollar.

[@paulehd]

First I tried the Battery cable after you said it should do the same though for sure it would do the same thing. It did not. I had to get to the fuse not easy for a fat guy at all. Took it to a radio Installer and he pulled the fuse for me . WORKED great Pull the Fuse it works

[@yutter8271]

i’m not usually one to comment on videos but you a life saver bro dis really work appreciate ur help

[@lamont2299]

Thanks bro. I really appreciated this.

[@NickStacy]

2010 Ford Focus. It fixed it!!! Thank you!!!

[@Mrs.Alicat]

What fuse did you pull buddy?

[@lanaharding9508]

this is so old but how did you get it fixed. mine will not work at all

[@craiglankenau4692]

Great info worked on my 2010 Edge Thank you

[@meatradomis91]

Craig Lankenau awesome thanks for watching!

[@kiajeffries8904]

Thankkkkk youuuuuuuu I been looking for this solution for days

[@BlueOvalHero]

For those who stumbled across this video looking for a solution to your Ford Fusion or Mercury Milan radio not functioning and the screen saying FORD FUSION or MERCURY MILAN only. Unplug the negative terminal of your car battery and then the positive terminal. Allow 30-60 seconds and then hook back up in reverse order. This seems to be a common problem and mine has affected my vehicle during extreme cold. Not sure if that is related to the problem. Hope this helps someone who may have this issue.

[@meatradomis91]

I can't make a video on that tho lol. But for real yes, that will work as well. That's more of a "hard" reset as it will also reset other systems as well. Some ppl might not be comfortable going under the hood and messing with the battery so that would be a last resort. But thank you for helping out!

[@maggiewright7096]

I’ve had this problem repeatedly with my Mercury Milan, usually it would work after shutting my car off and trying again, but it’s been a few days now, so thanks for the vid!

[@maggiewright7096]

Update: it didn’t work :(

[@IceManP23]

Did you ever get it fixed? I'm having this issue now with my 2010 milan...

[@shawnnyo6994]

Having this issue now. Un plugging the battery usually works but nothing now

[@krisgardner8323]

Thank you for this video. You helped me solve the same issue (NO PHONE) on my Lincoln MKX. Very grateful!

[@esdunk]

I haven't tried it but thank you so much, you were very detailed... wish me luck..

[@jessicacamacho3240]

Busque muchos videos e información en internet y no encontraba nada que me ayude. Esto me solucionó el problema, muchas gracias 🤗

[@thug-21]

If this doesn't work for you it's because the Bluetooth antenna used by the system is blown. Found that out after trying several fix methods when I gave up and took it to the dealership. However at the dealership for it to be fixed out of warranty is well over a grand. My 2015 escape would have cost me $1600.

[@lottowrldcaleb1204]

Thank you very much this video helped me 7years later

[@mzmita7302]

I have have same problem! Thanks you for the video!!!!! 🙂

[@djkading1647]

Also works for 2011s as well!! Videos a bit long but still worked!! Thanks

[@chrisgil6866]

Do all 2011s come with sync?

[@KennethTosonJr]

Worked! Thanks for making this video!

[@steviekthr3e]

I never comment on YT, but need to THANK YOU. I had this no aux issue for a year after needing a jump on my fusion. Literally called a shop this AM to fix once and for all and figured I try this before. You just saved me $$$$$$$$$$. Thank you!

[@shylahsalas2760]

It worked! Thank you SO much! Last night, I fell asleep in my car with the key still in the ignition (keeping the battery on) (NOT the engine). It drained my entire battery. simple fuse reset went great!

[@johngiusti3034]

Worked like a charm. Thank you!!!

[@catabee1064]

It worked for me! Thanks!

[@gkworld1848]

Life saver!!! Worked like magic

[@bigcharles30]

Muchas gracias por el video, fue de gran ayuda. Thank you Ford the video, help me a lot

[@harmonhart6274]

Worked like a champ! Thanks for making this video. saved me lots of money!!!!

[@theaverageadventurers]

Thank you!! I feel like a rockstar after accomplishing this!

[@Vibraspherenour]

Thank you so much! It worked for me!

[@lbullock09]

Outstanding video! Bluetooth hasn’t worked for months and following this step by step sis the trick!!! Thanks a lot man.

[@beardarazs9522]

Really this video was pointless didn't tell me how to resolve this issue.

[@maasterog3789]

Bro you just amazing thank you so much for this solution, Top G right here, literally the only video that worked!💯

[@paulcardenas1998]

Thanks! Reinserted my non blown fuse and it worked, awesome!

[@rooseveltnut]

Finally, an answer to the problem. THanks so much.

[@kerrymatthews2283]

Helped out a lot thanks!!

[@trickshot34]

Worked on my 2010 Mercury Milan. thanks dude.

[@matthewyoung5028]

Had a 2012 fusion for almost 6 months, I love it but this has been the bane of my purchase. Tried the battery first and nothing. About to try this, thanks!

[@MelaninPoppin9107]

Matthew Young I have the same year did it work??

[@rbcjose9659]

For me it did not work. 2011 here.????

[@LordG313]

Thank you! You are great!

[@the1953tube]

Yes, works with my 2010 Fusion as well. My mechanic normally does it in the shop during any service that has engaged the battery or electrical system during the repair. He said it doesn’t take much to disrupt Sync. Well I had some work done elsewhere and used this video as a refresher to reset it myself after I got the car back. Reaching under to access the CBs is good for at least one bloody knuckle. Ford addresses everything about sync except a complete sync shutdown...crickets chirping....see a dealer.

[@trice-ml2rp]

thank you 😭 man i thought i was never gonna be able to listen to my music again in my car lmao

[@laurachesnut4194]

Just bought 2010 SE , and as soon as my Mom gets back I’m going to try this 🤞

[@marcosl19]

Your video saved my night!

[@zippysquirrel-zv1ov]

just had this issue after my battery had died (some dumbass left the key on in the ignition, definetly wasn't me haha). I was pretty stumpted for a while, but after I watched your video it turns out I was pulling 1 fuse too low. got good ol' SYNC working again, thank you.

[@eiffelpex]

Good job I got hella happy for you when you seen that Connect Bluetooth Device screen

[@victortobar5359]

Terrance _ it doesn't work for me

[@victortobar5359]

Which one of the fuse was.

[@havanacash9862]

Haven't tried it yet but I think its gna work. Mine was working jus fine but then stopped. Im gna try thanks a lot!

[@gurleyman104]

Bought my 2010 fusion sport in April and the usb and aux port didn't work. Pulled that fuse. And bam everything works great!

[@beardarazs9522]

What fuse needs to be fixed?

[@blackjackdaniel]

@@beardarazs9522 Help, I have the same question

[@yvelyse718]

Awesome I have the same car it worked!!! Thank you!!! Eve Eternally

[@willscoleman7998]

Thank you. Just fixed my 2011 fusion in less than 2 minutes

[@lassensmusic]

What fuse did you pull

[@SavyGarcia]

I would like to know as well. Since when I press the sync on my car nothing shows up just a blank screen.

[@keyshalogan3231]

beth lassen my 2011 fusion se I pulled the number 5a fuse left colum fourth from the bottom up, brown. Hopefully this works for you did not work for me. Google interior 2011 Ford Fusion fuse panel

[@scottsparks-radar160]

It worked. I just unplugged the negative battery terminal for a few. Easier to get to. 😂 Thank you for the info! 👍🏼

[@baschoen23]

LFG, thanks, didnt have to look up anything myself or wait until i got back to my garage, done at work. Edit: For the record mine was caused by battery dying from a pull from a device charging.

[@morningwood801]

Worked for me!! Thanks!!!

[@pilotjim4595]

Tried the fuse on my 2012 Taurus - no luck. Will try the battery cable tomorrow.

[@roxyhart6304]

thank you so much it worked for me lol