Ford Sync: How to Pair a Phone

www.mikefinnin.com
Anne, Mike Finnin Ford's Sync Specialist, shows how to pair a bluetooth-enabled phone to Ford's Sync System in a 2012 Ford Escape.

[@MarcusJKing]

This comment is long, but here’s a very IN DEPTH explanation on how to stream music! There are three scenarios you may encounter, and sync may differ between vehicles, but here’s how my 2010 Focus works: 1. Press the phone icon on your steering wheel or radio... 2. If you see “No Phone Paired” on your dash, then skip to line 15. 3. If you think you already paired your phone, skip to line 31. 4. If you see “Phone Menu,” (which will be replaced by “Phone Redial” after a few seconds), then continue steps from here. 5. Use arrow keys on the steering wheel or radio to find “System Settings.” 6. Press “OK” to enter “System Settings.” 7. You’ll see “Bluetooth Devices.” 8. Press “OK” 9. You’ll see “Add Bluetooth Device.” (But DO NOT select it just yet, we need to delete all other devices first!) 10. Use arrows to select “Delete All Devices.” 11. Press “OK” 12. You’ll see “Confirm Delete All?” 13. Press “OK” 14. You’ll be brought back to “SYNC Line In” 15. Press the Phone icon on your steering wheel or radio. 16. You’ll see “Add Bluetooth Device” on your dash. 17. Press the “OK” button on the steering wheel or radio. 18. You’ll see “Find SYNC.” 19. Press “OK.” 20. Look for SYNC on your Bluetooth device and try to connect. 21. Enter the Bluetooth pin onto your device (found on the dashboard. Also be super fast to enter it, or you may have to try again.) 22. Once paired, you’ll see “[your device name] Saved,” then after a few seconds, it will say, “Device Connected,” then after a few seconds it will say, “Set As Primary Phone?” 23. Press “OK” 24. You’ll see “Yes,” (to set as primary), or use arrows to toggle “No” (to NOT set as primary phone.) 25. Press “OK” once either option is selected 26. You’ll see “Download Phonebook?” 27. Press “OK” 28. You’ll see “Yes,” (to download phonebook), or use arrows to toggle “No” (to NOT download phonebook.) 29. Press “OK” 30. You’ll see “Phone Menu,” which will revert to “Phone Redial” after a few seconds. 31. Select the talking face on your steering wheel, (it shares the same button as “MEDIA.”) 32. You’ll hear, either “Line In/SYNC/Bluetooth Audio, followed up by “please say a command.” 33. You’ll need to say, “Bluetooth audio.” 34. You might hear, “no Bluetooth devices available right now, I will try to connect one,” or “Bluetooth Audio.” 35. You’ll see “Bluetooth Media Stream.” 36. Try playing music on your Bluetooth device! 37. You should automatically connect to “Bluetooth Media Stream” when you restart your vehicle (if you were lasting using “Bluetooth Media Stream.”) I hope this helps. Let me know if I should do a video about this to make it easier.

[@615aye]

Worked like a charm. Thx

[@tiaturner1537]

You are literally a life saver thank you!💜

[@kaybee8489]

This is the only thing that worked! THANK YOU

[@MarcusJKing]

@@kaybee8489 Glad I could help!

[@evelynpendley1087]

You're genuinely fantastic and I suck at technology, thx so much!!

[@ERICF66]

Thanks Anne. This was a LOT easier than following the directions in the manual! You made it so simple. Thanks!

[@nikmamad]

useful clip. no bs music, no bs talk, right to the point. thank you

[@JMan6271]

yup

[@clink76]

thank you for this video. I fiddled for over an hour with my manual in the truck. After watching this 5 mins and it was connected. Really appreciated your straight forward and very clear presentation.

[@dramaking9377]

Very simple and easy to understand tutorial. I appreciate it I have been trying to sync my phone with my truck for a couple years now and I couldn't fumble around and get it straight so your video just helped me get it done within a few minutes thank you!

[@mikefinninford]

Glad we were able to help!

[@sexton__hardcastle]

The first 5 seconds are so cheesy

[@ediebug4757]

Ok, I have been trying to pair this phone to my car for 4mos now and it wouldn't work. Would never be able to "see" Sync when I scanned for it. I did everything the right way, the wrong way,& anyway I could...NADA!! So I decided to make sure I was doing it right and saw your video. Watching it and re-doing everything I've already done repeatedly,nothing different or new,and all of a sudden out of the ether Sync popped up and I was able to pair it!! I don't know why or how it happened but it did and I am so glad!! So even though I knew what to do,I guess I just needed to watch this to make it work,lol! I'm still in shock, literally the 1st time in almost 5mos,multiple times a week and multiple tries each time !! You did a great job explaining everything. If I didn't already know what to do, I would have been able to do it after seeing this! Ty again 💯

[@mikefinninford]

We are glad that you got it to work!

[@PQ-xk4wk]

How CAN I DOWNLOAD THE NEW VERSION OF SYNC? I HAVE A FORD ESCAPE LIMITED 2012

[@assassinicon4165]

do I need a wire to allow my ford focus to play spotify from my android phone

[@sheldoncampbell2139]

if you keep having issues with no connection the fuse box is on the passenger side, the sync fuse is number 3.

[@nickwick35]

I press the phone button and all it says is "no phone". Amazing. Why even add the phone button if I can't do it?

[@emmawilliams235]

that’s what mine says

[@LuisZamora-ql7jy]

I have the same problem bro :(

[@ONE_PIECE995]

Same problem here

[@1218nina]

Same here

[@francisrodriguez2486]

Same problem!🥺

[@hellishangst]

Hi thank you so very much for this video. I just saved my dad (and us as well lol) from a headahce!! I know it's old but your video was extremely easy to follow

[@stephaniehanley1016]

Hey guys! I figured it out 👍 I have an iPhone 7 and got it to work. It kept saying connecting, so I turned up the volume knob and I got it to say Sync. Then I connected it. It’ll say hands free as the connect option. Good luck!

[@dr3adly333]

IF THE MENU DOESNT SHOW UP**** PULL THE RADIO FUSE, LOCATED NEAR THE BRAKE PEDAL. AFTER A MINUTE OR SO, PUT IT BACK IN. THE MENU SHOULD COME RIGHT UP NEXT TIME YOU HIT THE PHONE BUTTON!!

[@samx5453]

When I push the phone button it just says no phone. Any tips?

[@CelestinaKistner]

Did you figure it out

[@Platinumtag]

Menu button not working reason it's says no phones

[@Platinumtag]

​@@CelestinaKistnerI just got a 2012 my second 2012 and when I press menu nothing happen if I press phone logo say no phone and disappear....and the radio don't talk...

[@deiunplugged144]

@@Platinumtagdid you find a way to connect it??

[@Platinumtag]

@@deiunplugged144 the radio doesn't come with it...person who bought the car didn't want Bluetooth option from the factory....nothing do other than buy a aftermarket Bluetooth radio or Bluetooth cigarette player....to tell if u have bluetooth at the bottom of your gear selector they will have a logo power by Microsoft if you don't see that you have no Bluetooth module in the car......and the car doesn't have the plug either for the module of Bluetooth bc if u can find the plug all u need is the module for a scrap yard and u get the Bluetooth to function and work as normal

[@nort1177]

Thanx for making this ordeal simple

[@justachannel8379]

This was a HUGE help as I just bought a used Ford Fusion! Thanks!

[@Mr300vapes]

Hello I know this is a old but I need to know if when using the Bluetooth function do I have to say or select bluetooth audio to play music

[@Me181]

Mine doesn't have any buttons on the wheel, and when I push the phone button on dash, it says no phone, any one know what to do?

[@williamgehring8720]

Finally!! Thank you so much!!!

[@samithaweerasinghe6437]

2009 Ford Escape possible to pair bluetooth

[@xxxluvxxx54]

I don't think it works on mine

[@alaamagdy2000]

same for me

[@KevinTheGuide]

Mine doesn't show any of this lol

[@horchatamilker]

Same did you ever fix it?

[@MsNitchie]

Do 2010 Ford Focus have Sync?

[@12stnumbers95]

My pin only stays up for maybe 3 seconds than goes away someone help

[@dianasalazar4488]

How to I scan for receivers or transmitters? I want to use my iPod because my iPod doesn't sound too good using an aux cord

[@brettbewley5798]

Thanks Ann! Now how do you and I pair up?

[@rlmccullough]

Works perfectly, Thanks!

[@rubenkual747]

great video clear and loud. thanks in love this vehicle. ford escape 2011 limited

[@bourbastien8975]

Do you know why the informations like temperature aren't lightened on my screen ! I can see that there is a screen for the temperature but it doesn't works. Do you know if I need to do something to get it ? Ford escape 2009. Thanks !

[@128ajb_02_Music]

But it doesn’t say add device

[@loriharrison3522]

All the stereo features in my 2010 escape work, but the display does not - is there a way I can pair my phone without the pin?? My display just quit & can't see anything on it

[@ismaelhernandez5283]

Wow!! Thank, this source was extremely resourceful!

[@mikefinninford]

Glad we could help!

[@reneegarza8242]

My Sync and Bluetooth work on my car to my phone. The only thing I can't get to work is voice command you can hear the person talking over the phone in my car. But they can't hear me I don't understand what can I do to fix?

[@MommaHub1966]

I got my phone connected. 2011 Ford Escape.

[@jontheman04op46]

ANSWER: If your Bluetooth isn’t working or won’t turn on all you gotta do is look in your manual for your box box and find the location of the fuse that says “SYNC” pull it out. Turn the truck on. Make sure SYNC isn’t displaying. Turn off truck, reinsert the fuse and walla. BT well now turn on and connect your phone. Don’t fuck with the battery or anything like that.

[@ChrisSmith-oc3jw]

I have the 2011 ford escape I have the phone button on the radio part but not on the steering wheel all I have is the media button and I push the phone button and it dosemt do anything can u help

[@BeUnFiltered23]

Good video however in my escape I got a phone button on stereo not steering wheel I press that one its says no phone hmmm??? Any ideas?

[@kyliemyers1669]

I have the same thing!!

[@BeUnFiltered23]

@@kyliemyers1669 Kylie what's up chica u look good

[@MommaHub1966]

Thank you ❤

[@LaserParody]

Mine tells me I need an app. Nowhere does anyone say where to find this app, and if you search for it, a dozen things called "sync" come up... none of them a Bluetooth program. How do we get to the point where any of the communications you just did can happen? [Android Galaxy s23]

[@Mstephanie789]

what if you want to say no for something?

[@isaiahallen1464]

gotholic when you hit ok turn the dial to the right

[@constantlearner3213]

Thank you

[@user-iz9ij2kg4i]

عز يملا العز🦁🔥🔥🔥

[@desireesewell2961]

My phone has no sync button what else can I do

[@christinewilbekaitis6734]

I use a 2007 ford escape how do i do this when i push phone button it mutes the audio

[@Relaxingblog123]

You are the best

[@lamontalston945]

I thank you you was very clear and you took your time to explain it I have one question ?? I have to say Bluetooth audio Is every single time I get in the car,.. I have a android phone Samsung Car on drive is a ford escape 2014... If you have time can you please let me know... Thank you again very much for your video on KZbin

[@mikefinninford]

Hello Lamont! Thank you for the comment! Unfortunately it is required to say Bluetooth Audio every time you start the vehicle. It’s just a characteristic of that generation of Sync.

[@lamontalston945]

What if I replace the radio in my ford escape 2014 Would I still have to say The same word every time I get back in

[@alextheunit7974]

@@lamontalston945 just press the AUX button and it should fix itself

[@iKayAshh]

mines says no phone

[@andrewjilk4827]

Did you ever figure that out lol just bought an 08 focus and it says no phone

[@efrencalvario]

@@andrewjilk4827 its the s fuse

[@Ninjamouseman007]

when i push the phone button it says no phone so how do i get it paired up? it was a pre-owned Ford Escape i have gotten if that makes any difference?

[@BeWhyBY]

All I care about is playing my music. Howwwwww

[@natefischbeck3716]

AUX cord

[@MichaelB-cs6ke]

Hit voice command button then say Bluetooth audio

[@aphyngodiva2551]

T.Mike thank you so much!

[@charliemoney]

@@MichaelB-cs6ke lifesaver. Phone died on the aux cord 2 hours into an 8 hour solo road trip. I was forced to listen to the radio the whole time. Not on the drive back though lol.

[@angelorozco191]

@@wolf_knightz93 where is that at

[@seanthebandgeek5040]

on newer modles, one with screens, you can say I'm fucking hungry and it actually works lol

[@Saltysteele]

i'll try it out, but don't know if it was worth the pain of listening to the dealer's jingle......

[@emilyflanagan8721]

mine says no phone???

[@cking22001]

Yes, it's very easy to pair a phone presuming you've never paired a phone. Every time I get a new phone I spend an hour f****** trying to figure out how to add a second phone. Next time I should write it down.

[@mckenzieevans8511]

Does it work with an iphone 11 pro max?

[@Ferdoof]

Anything with Bluetooth

[@casxdeanwinchester9795]

Honey thank youuuuuuu ❤️❤️❤️❤️❤️

[@davethefam7420]

Okay so I have a question I really hope somebody can get back to me as soon as possible because this video is very old if you look on the left side in the video you see the letter n because he's in North how do I put that back into my escape for some reason it's showing two lines it's not telling me if I'm going east or west or north or south how do I fix and one more thing when I have a phone call going on I can hear them but they cannot hear my voice from inside why is that

[@Saltysteele]

ooooohhh, the phones of that time were so archaic....... X(

[@mattw7330]

thank you very helpful

[@WATTS9300block]

Thank u

[@suvanakimball1383]

Updated version???

[@Geminish15]

My phone doesn't find "SYNC" but my phone is found in the vehicle's screen. Wtf.

[@chrispatsox]

I've been through 8 different Ford f150 Bluetooth, Non absolutely Zero have shown me anything remotely close to a 2011 F 150 XLT

[@Uwilldie9]

I know this is an old vid but if it says no phone and doesn't have sync is there still a way to pair it or no?

[@bottle17528]

really?

[@phillipsgaming795]

No

[@AlexMontalvogaming101]

Uwilldie9 yes with this... FM Transmitter, Tohayie Bluetooth Wireless Radio Adapter Audio Receiver Stereo Music Tuner Modulator Car Kit with USB Charger, Remote Control www.amazon.com/dp/B073S46799/ref=cm_sw_r_cp_apa_xrK3AbX162YTN

[@jesusdanielrodriguezrosale9499]

Thanks for the video :)

[@barrybull6253]

Could you do the same with a MP3 as you would with a phone????

[@kyanitekirin5178]

Sorry this hasn't gotten an answer in over a year but I figured I'd answer for anyone else wondering as well. Mp3 do not have Bluetooth sadly, but you should be able to use the aux port :)

[@shaunadams9576]

I have a 2011 Ford fusion se I tried don't do anything

[@Fourtwnty420]

I am trying to pair my phone. I hit the phone button and it reads Bluetooth Off. Every time. And when I ok for it to set Bluetooth on, I hit ok. Bluetooth is on. Hit the phone button, same thing. Bluetooth off. Helllllppppp My phone is bt enabled. I have sync. Help. 😢

[@mikefinninford]

What year and model is your vehicle?

[@Fourtwnty420]

Finnin Ford 2011 Focus SES.

[@mikefinninford]

Our suggestion would to bring it in to your local Ford Dealership.

[@oliviagamage]

This is what's happening to me with my 2010 that I just purchased used! I thought I had it paired at the start but something went wrong. This is incredibly frustrating and I'm not finding information on how to fix this issue!

[@danch38]

Спасибо большое. А если на руле нету кнопок управления, громкая связь в таком случае возможна ?

[@storytimewithlillian79]

I don't speak minecraft enchanting table

[@shanerobinson735]

I have 2010 Ford Focus with the same basic stereo setup. I'm having difficulties connecting my phone to the phone in my car. I don't know what I'm doing wrong.

[@dunnigold]

Did you figure that out yet? I have the same issue

[@javierarellano2853]

Thanks for your help!! And you are so pretty 😊

[@elchingonalex7401]

Lifesaver

[@Smooth00E]

I can't her my music from my phone I had to get Auxiliary cable to hear the music

[@aeriallaughlin7647]

Okay but why won’t my music play

[@seanwalsh7264]

While this is the easy part what isn’t is the many issues sync has can’t say I’ll be buying another ford after seeing how bad the quality is between seals and even a radio unit

[@fitzmagic8385]

thank you

[@MichaelMedici61W2]

I’ve tried this and it just keeps saying “No Phone Found.” Idk why… I’ve never had a problem connecting my or any iPhone to any car. It only works and says the message it said when you connected when I hook the phone up to the USB. That’s the only time I see anything that says SYNC.

[@mikefinninford]

Hello Michael Sometimes that generation Sync can have difficulties connecting. My suggestions would to be to make your phone discoverable. When you get to the point where you press Okay/Enter when the screen says ‘Find Sync’ use the arrows to find ‘Find Phone’ and then press enter/Okay. That will cause the car to search for your phone instead of using your phone to search for the car. eventually the screen should populate with Bluetooth devices it’s found nearby (hopefully your phone). Select your phone and then follow the rest of the prompts as you see in the video.

[@Loa44k]

You have to use the tune and volume knobs as part of the process to select find new phone. (Turn the knob). I just did it. Pretty sure it was the tune knob that enabled me to select add new phone.

[@kidleek297]

mine is saying no phone giving ne no options at all

[@emiliohdez6653]

Kid leek samw

[@emiliohdez6653]

Same

[@ryohashiba4315]

You don't have sync

[@thesenate4261]

Same

[@1985milkdud]

Might have to many things already synched or your bluetooth is turned off

[@blackspider2274]

I just bought a 2010 focus se second hand from a 80 year old. It has the phone symbol but "no phone" is all that comes up. I press the "okay" button, but nothing happens?

[@ONE_PIECE995]

I have the same problem it just says no phone

[@blackspider2274]

@@ONE_PIECE995 Apparently there's just a useless button on the dash with a phone receiver icon on it. You get in and think you can sync your phone, but nope. Really stupid. I also discovered, at least I can't find one, there's no trunk lock to put a key into if you wanted to unlock the trunk that way?

[@ONE_PIECE995]

@@blackspider2274 hey I also found out u can take the fuse out and put it back in and that might work it worked for another guy who I was watching on KZbin I might try that see I have a 2010 Ford Focus

[@blackspider2274]

@@ONE_PIECE995 Which fuse?

[@ONE_PIECE995]

@@blackspider2274 I think it’s called the sync fuse but I haven’t tried it yet and I’m a little scared of pulling the wrong fuse because I don’t want the screw anything up

[@tammystone6200]

I have a 2010 ford excape and when i hit the phone botton it tells me no phone why is that

[@tracykruppenbacker8827]

I have a 2011 ford escape xlt and it is doing the same thing

[@tammystone6200]

@@tracykruppenbacker8827 it wired i took it to a ford dealer and the coulnt figure it out eather

[@ktcuties3976]

My Sync with my bluetooth phone was working and now seems to have stopped. Neither of the "phone" buttons on my 2010 Escape seems to be working now and the bluetooth info does not show up on the display.. It was working just fine for 9 months. Any ideas?

[@mikefinninford]

You might want to make sure your phone bluetooth is turned on and that your phone is paired with the sync system. We would be glad to take a look at it if you are in the area.

[@ktcuties3976]

As I said my Sync was working just fine. My phone bluetooth is turned on and it WAS paired with the sync system. The problem is nothing shows up if you push either the "phone" button on the steering wheel or on the dash. I don't even get the bluetooth symbol that used to be displayed.

[@mikefinninford]

We would recommend trying to disconnect the battery for five minutes which will force the system to restart. If that does not work it might have an issue with the APIM which would require a visit to a Ford Dealership. Hope this helps.

[@serious1693]

im apparently not getting this so someone needs to tell me how to play music from your phone

[@griffingraves4025]

I think your best bet would be to use an aux cord to connect your phone to the car via the aux input down near where the cigarette lighters underneath the radio. Much easier just to plug it in than have to mess around with the computers.

[@flintregal]

I just got this car from my dad..his phone is synced and because of that I can’t sync..how do I delete his phone

[@monicamill9603]

Same 😩

[@cortezfernandez7475]

Not helpful at all...my sync doesn't show an OK button

[@dukseronemx.547]

Ocupo ayuda alguk número

[@78ginop]

I think I skipped downloading my phone book. how would I go back and download? thx

[@mikefinninford]

Hopefully the following steps will help you download your contacts. After pairing and connecting your phone to SYNC, press the Phone button to access the Phone menu. Press the Arrow buttons to scroll until Phone Settings displays and press OK. Press the Arrow buttons to scroll until Phone Pred. displays and press OK. Press the OK button to select Auto-Download. Press the Arrow buttons to scroll down and select Downlown now and press OK. Phonebook downloading should display. When finished the Phonebook downloaded should display (this process can take a few minutes depending on number or contacts).

[@childofthemountain7563]

Can you add more than one phone at a time?

[@mikefinninford]

You can add up to 12 phones to the Ford Sync System. The phone that is set as primary will take precedence over any other connected phones. Hope this helps!

[@chrisramirez9872]

I just bought a mustang how do I take off the original owner off and add me as the primary

[@monicamill9603]

Chris Ramirez same 😩

[@Lu-cho]

2012??? What 😱😬😬 You are beautiful 😁

[@Josephhazchannel]

Thank you :^)

[@jasonhernandez1560]

Mine is saying no phone please help I think my car doesn't have this function but it has the phone button so I am not sure

[@vasiliydubs9284]

please Ann, tell me too!

[@thesenate4261]

Same plz someone help

[@fmart3617]

Didn't work in my 09 escape

[@countrysidegaming1100]

The phone button doesn’t pull up shit, and then when I hit aux it don’t work either

[@derrick3099]

Phone says line ..... Help

[@KBINDIA]

❤

[@tammystone6200]

Mine says no phone why is that

[@johnsailor3590]

But music ?

[@4100GBTENT]

Ha so close to my last name except one letter lol

[@aboofarha3476]

Thank's

[@clownlivesmatter7925]

Ok well i got all that to work but my media doesnt play thru my speakers

[@maviscox9444]

Clown Lives Matter same here!!!

[@johnsailor3590]

Does it is possible

[@johnjohn-nr5pr]

There is a menu button on the radio press that and select ok. Then, you want to select source in the menu and select Bluetooth. That should pair the audio. Sorry if I didn’t explain it well

[@gabrieljackson5944]

@@johnjohn-nr5pr I know this is an old video and an old comment but this helped so much! Thanks for your comment. I can now play music through my 2012 Ford Escape

[@jovannacabreja1488]

Mine says “no phone” :(

[@henrytorres9865]

Jovanna Cabreja mine too!

[@philwaqqad6052]

@@henrytorres9865 have u figured out what to do if it says no phone?

[@henrytorres9865]

phil waqqad apparently ‘no phone’ means Bluetooth is not an option. They used the same cookie cutting manufacturing for the Escape and other models regardless of features and package. So since ours doesn’t have Bluetooth, they have the ‘no phone’ on display rather than ‘add device’

[@philwaqqad6052]

@@henrytorres9865 thank you