Fixing Paper Pick-Up Issues | HP Photosmart Premium e-All-in-One Printer (C310a) | HP

[@TheDeerchild]

I was really surprised that this video actually solved my problem. I've had my printer for a year and barely used it. The rollers looked clean. But after cleaning them (by reaching through the paper insertion area and rubbing the main rollers with my fingers, since I didn't want to bother with Q-tips), it started pulling paper again. I also noticed that the paper I had been trying to print on had two light lines from where dust was rubbing onto it from the rollers that weren't picking it up.

[@markbriggs9089]

It's the drop down roller not pulling paper into the feed rollers! Can new roller be had?

[@omarhogslat1322]

cleaning the rollers worked for me.. just a note: contrary to what was said in the video, my printer automatically turns on when its plugged in

[@HPSupport]

+Omar Hogslat I am glad to know that the video has helped you fix the issue.

[@stacypolk3580]

Thank you. I've done all these things and it's still not grabbing the paper and is still saying "out of paper." There are little rollers that sit on the paper that I cannot get to. One is on the right of the paper as you look into the paper tray from the back and there are two or three that are on the left, but they are up above the paper close to the top of the tray. Maybe they aren't working properly? How do I check these?

[@delaney1460]

Mine isn't working either. Did you ever get it fixed?

[@francisfrankmcgee9066]

mine neither did either of you get it working or how to clean those other rollers that sit on the paper?

[@francisfrankmcgee9066]

​@@delaney1460 mine neither did either of you get it working or how to clean those other rollers that sit on the paper?

[@lindseyscott3463]

What if it only does it with photo paper 4x6? Both my and my moms will not print 4x6 photos into the photo paper, they say it’s out. Sometimes if I just keep hitting continue again and again each time it gives the error message it will suddenly work. When it does it work AMAZING, but I rarely have the patience

[@HPSupport]

+Lindsey Scott Please perform the steps mentioned under this document to fix this issue: hp.care/2uUrdvI

[@PowerMat81]

Nice video, i solverd my problem thank's to you! Thank you very much

[@HPSupport]

I am happy to hear it was so helpful to you! Thank you for the feedback.

[@Rapjohnny10]

Issue resolved :) thx much!

[@HPSupport]

Rapjohnny10 Glad it helped!

[@MoneyonMondays]

It only prints from the control panel but not from a computer or mobile

[@HPSupport]

+m1ch4el4 Please try setting up your printer as mentioned here: bit.ly/2XZ9hxD

[@nswerhun]

Hello Where can I find a replacement backplate (i think that is what it is called, 0:32 you know the big box-type thing sticking out of the back of the printer.) and a new output tray?

[@HPSupport]

You can try the HP Parts Store - ( ow.ly/ZmuOh ) or HP Partsurfer - ( ow.ly/ZmuTS ).

[@nandkishor1713]

Hp 319 printer not accept 150 and 130 GSM PHOTO PEPER....Please help me. ...the 319 all in one printer buy date 17 January 2020

[@HPSupport]

+nand kishor Please use the paper types as mentioned under 'Paper handling' from the specification page: bit.ly/3aJ6dK9

[@lettiejack]

it works, thank you

[@HPSupport]

I am glad to hear it! Thank you for the feedback.

[@anitapaul4476]

hi i have hp printer 4520, but when ever i want to print 4X6 Picture it shows me paper size mismatch. can some one help me to solve this problem

[@HPSupport]

+anita paul Please follow the steps in the "HP Printers - 'Paper Mismatch' or 'Paper Size Mismatch' Error" document ( ow.ly/WtbNI ). The steps in it should resolve the error message.

[@kimbackes3061]

And what do we do if the intake wheels do not even turn. Is the pulley broken? How do we fix this. Poor quality.

[@HPSupport]

+Kim Backes If the rollers are not spinning freely or stuck. I would personally suggest you contact our HP phone support for further assistance: www.hp.com/contacthp/

[@getsomemtb7427]

If it doesn't work, we won't tell you how to change the feed rollers. Doh!

[@bugzziee]

i don't have a duplexer. 😑

[@HPSupport]

Hi there, thanks for contacting! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu - Social Media Tech Support

[@alcon04]

Poorly made mechanism - HP should have a recall for all affected printers - The problem is where the paper is waiting to be pulled from the tray."Those rollers won't rotate" because of the pulley misaligned due to friction. Mine broke down after 6 months. We all should file a formal complaint against HP

[@HPSupport]

+alcon04 Sorry for the inconvenience caused. Yes, it sounds like pick mechanism is causing this issue. However browse through the links in order to resolve the issue:hp.care/2hAkDmJ and hp.care/2kerotX

[@alcon04]

HP Printer Support neither of those steps will fix my printer. And I won't pay to get it fixed since it's an old printer. Thank you

[@HPSupport]

+alcon04 Sorry to hear it didn't resolve your issue, it sounds like a hardware problem. Please Contact HP Support: hp.care/2bo1oeo for further assistance.

[@januszpawlus7302]

RESET....Clean....RESET...clean......Those are not steps you take with defective design like HP. My pick rollers dont move, so clening them will make shiny dead rollers, instead of dull dead rollers!!! Very clear but useless instructions!!!!

[@HPSupport]

+Janusz Pawlus Please perform the steps mentioned under this document to fix this issue: hp.care/2uUrdvI

[@BaumerGames]

@@HPSupport I've performed all the steps numerous times and my rollers still won't drop down to pick up the paper.