Fixing Paper Pick-Up Issues | HP Photosmart 7510 e-All-in-One Printer (C311a) | HP

[@frankcolangelo6047]

Excellent video. Very easy & simple instructions. Fixed my HP 7510 printer paper pick up problem . This repair video WORKS !! Saved me from buying a new printer.

[@HPSupport]

+Frank Colangelo I am glad to know that the video has helped you fix the issue.

[@yongrho8724]

outstanding youtube video with step by step demonstrations!...very easy to understand and follow!. Thank you so much!

[@HPSupport]

+Yong Rho I am glad to know that the video has helped you fix the issue.

[@bucello-1951]

i will try this tomorrow as my rollers are not pushing the paper through. i have had my 7510 and it has been a great reliable printer. i hope it can be fixed

[@chiquitacarter-layne5232]

Does this apply when the paper is printing but jamming on the inside of the printer where the ink is and it's not feeding through the correct feed.

[@HPSupport]

+Chiquita Carter-Layne Please try the steps mentioned under the video and let us know how it goes.

[@462-x5n]

🙌🏿 Thank you! Just literally saved me from buying a printer TONIGHT! Thanks for posting!

[@HPSupport]

+Ivory Tower I am glad to know that the video has helped you fix the issue.

[@zoomdee1218]

Worked like a charm. Thanks!

[@HPSupport]

+Pattah10 I am glad to know that the video has helped you fix the issue.

[@jbrnwll]

Awesome! Fixed it. Thanks for making such an easy-to-follow video.

[@HPSupport]

+Jim Barnwell I am glad to know that the video has helped you fix the issue.

[@chadthedrummer7]

So, thanks for the tips. My rollers ARE rolling when there isn't any paper in it, but right when I put paper in... NO ROLLING!? Any suggestions. Very hard to find a repair shop in Dallas that works on injet printers. Any help is greatly appreciated. Thanks for a great video. MORE HELP with a reply is greatly appreciated!

[@HPSupport]

+Chad Litersky Please follow the guidelines under this document to fix this issue: bit.ly/2VJzJc4

[@binsk1407]

@@HPSupport I followed these guidelines and this did not work for me.

[@trenttompkins693]

How do you replace the rollers!

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the roller of your printer. This looks like hardware issue, and you might have to get the printer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6050mHU8C Regards, HP Support

[@wrecker1847]

Thank you. There were some stuff stuck in the printer and i never knew how to open it. Now because of the video and could take it out. Thank you a lot.

[@HPSupport]

+ Adnan GT You are welcome!! I am so glad that the video was helpful.

[@wrecker1847]

i would like to thank you again :D

[@HPSupport]

+Adnan GT You're welcome :)

[@happyd8526]

Thank you so veeerrry much. I tried what you laid out and it worked. saved me having to go buy another printer.

[@HPSupport]

+Dayo Doherty I am glad to know that the video has helped you fix the issue.

[@rattanakornle6639]

I have problem with the paper pick roller not spin. what should I do.

[@HPSupport]

+Rattanakorn Le Please refer to the instructions under this document to fix this issue: bit.ly/2VJzJc4

[@nanasnook]

Yea, you are so right! I just Unplugged and restarted and it fixed it! The voice message from the Printer scold me for unplugging without turning it off first! But I had turned it off and on and that didn't fix it! Thank you

[@chadzigler]

i might have to get mine serviced but no warranty left on it. any places around my state where i live can work on them or it has to be HP only?

[@karenmoree5875]

Have a officejet 6500A plus the main paper pick up rollers are not spinning how do I get to that roller to check it out. The printer will not pick up the paper and keeps saying out of paper tried everything that was suggested and the only problem I see is the main roller.

[@HPSupport]

Hi Karen Moree, Please search for C02446494 on HP’s home page or using Google search. It is the paper will not pick up paper document for your Officejet 6500a printer. Also please search for C01154548. It is a carriage jam document for the printer. Sometimes carriage jams present themselves as paper related messages.

[@SuziRider5D]

Did all these in my HP printer. Several resets, printing from different sources, etc. They all did not help. Still getting 'Out of Paper' message. Paper Pickup rollers are clean, drop down and turn, but then pop up again instead of feeding a page of paper in. Manually shoving the paper in a few inches sometimes works, since apparently the next set of powered rollers and the printer itself works fine. The pickup rollers also then stay down and work normally. The little white roller to the left to sense height of paper looks and acts normal. Nothing in these 'Out of Paper' error message videos and HP blogs address a 'no paper' sensor being the issue, nor how to test, fix, or bypass it.

[@HPSupport]

+Susan Jamieson Please perform the steps mentioned under this document to fix this issue: bit.ly/2VJzJc4

[@vaibhavpatil8297]

I have hp officejet pro 3610 I haven't used it for 2 years.Now it doesn't picks up paper.I dont how it will.Cause the rollers arent even touching the paper down.And they arent rolling I touched them through paper tray.Are they supposed to automatically come down as their is atleast 1 inch gap between paper and that roller?? Please help

[@HPSupport]

+Vaibhav Patil Please follow the guidelines under this document to fix this issue: bit.ly/2CpL7nO

[@vaibhavpatil8297]

@@HPSupport The main problem with the printer is that when I on it.It starts making noise and something happens inside.Then it stops.And shows"There is a problem with the printer or ink system".When I press ok again same and the cycle continues.Please help me.Dont just paste any link again

[@lifehackertips]

The first rollers are not turning. If I push the paper in manually to reach the second rollers it works

[@HPSupport]

+lifehackertips Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2VJzJc4

[@squinterbynature]

very useful!

[@HPSupport]

+Cindy Glad to know that the video was very useful to you!!

[@TheBlackadder-Edmund]

Does not mention another key issue with several HP printers, the paper "pick-up" cogs get damaged easily and access to that area is extremelly difficult (self repair could be easy if not so difficult to get to that area. Experienced based on HP Officejet 6600.

[@HPSupport]

+TheBlackadder Edmund Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3fSJEGt

[@rosabarron7881]

What can I do to my printer when it won’t print from printing tray & automatically goes to photo tray ?

[@HPSupport]

+Rosa Barron You can follow the link: bit.ly/2yLv3FJ to set the paper setting. For further assistance contact HP Phone Support: www.hp.com/contacthp

[@TH-mx8kz]

I'm trying to print a form and the printer keeps telling me I'm out of PHOTO paper....I'm not printing a photo! How arrivating!

[@hoopero8513]

T H same!

[@vickifleury5202]

Does it have to be hooked up to a computer

[@HPSupport]

+Vicki Fleury It's not necessary to be connected to the computer when you are trying to clear the jammed paper, please follow the troubleshooting steps in the document: hp.care/2uBF73d If the issue persists you can also contact our HP phone support: www.hp.com/contacthp/

[@def-ns2mo]

My paper pick up rollers do not rotate - hence no paper making it thru to be printed...So do I service it? Or do I smash it,,, :-(

[@HPSupport]

+D. Farrell Please perform the steps mentioned under this document to fix this issue: bit.ly/2k00mag

[@kirrabowles9795]

I followed the steps up until you unplug it and now it won’t turn back on. What should I do?

[@HPSupport]

+Kirra Bowles Please perform the steps mentioned under this document to fix this issue: bit.ly/3j5ctQS

[@jiggleswiggles5051]

It says that the paper size is wrong but then it still prints the status report

[@HPSupport]

+Jiggles Wiggles This error displays to make sure ink is not wasted when paper settings in the print driver do not match the paper loaded in the printer. Please perform the steps mentioned under this document to fix this issue: bit.ly/2VtDVNO

[@walnutcreekband]

My photosmart does not print from files coming from our TouchSmart PC. However, it prints from out iMac through wifi. Found out from the printer icon that there is a file that should be printing from the HP computer and it's hang up, and I couldn't delete this particular file. All other files on cue for this printer from this computer can be deleted, but not this particular one. Can one help, thank you.

[@HPSupport]

@Rey Santos Please follow the steps in the "HP Printers - Print Jobs Stuck in Print Queue (Windows)" document ( ow.ly/7E5W300AanH ). It will help you get rid of the stuck print job.

[@marieespinoza6201]

Thank you!!!!!!!!!!!!!!!!!

[@HPSupport]

+Marieelisa Espinoza I am glad to know that the video has helped you fix the issue.

[@WilsonAutoworks]

I swore i would never buy a HP product again after a laptop dying on me within a year use. My mom bought me this printer and again this thing died within 100 prints. I have only replaced the ink once and now it wont pick up, even after playing repair tech = HP GARBAGE

[@akobenadinkrahene2153]

HP printers are the worse! I have a printer that I used very lightly when doing t-shirts, 1 year later the printer will not even turn on. I checked the adapter and it's not the problem. How does something go wrong in the printer when it been turned off for a year? Answer: Planned Obsolescence!

[@tedthetank1021]

Thank you. You saved me from taking a hammer to the printer

[@HPSupport]

+Tedthetank great to hear. I'm glad it helped so much!

[@MrCoolidge30]

the gears on my feed wheels jams up . it comes down and you hear a grinding noise won't spin.. junk setup waste of money...

[@ScottHz]

+Bob Franks mine does that too - if I don't have paper under the feed wheels, I see them turn, but if there is paper under them, the wheels just do not turn.

[@jonathanlaura7743]

Same. Has anyone been able to fix this specific problem yet?

[@jman6214]

Same problem here, It would be nice if someone from HP would provide an answer for this issue instead of the worthless guidance provided in the video.

[@JoALAn2]

hmm you saved me from buying a hammer. i totally forgot the router trick. if it doesnt work always reset (unplug) wait 1 minute and bwala . everything is fix! thank you kind sir!

[@HPSupport]

+J A I am glad to know that the video has helped you fix the issue.

[@gandrea300]

Thank you!!!

[@charlesthistle]

I thought there was no way that resetting the HP-Photosmart-7510's power supply would affect the roller's ability to pick up paper (I assumed it was a mechanical malfunction), but I was wrong. Thank you for this step by step solution!

[@HPSupport]

charlesthistle Glad it was helpful!

[@dianasaavedrarealtor]

I NEED TO SCAN IS NOT WORKING

[@HPSupport]

Diana Saavedra You didn't mention if you are getting an error message or not. There are three different documents that may be applicable to help you get scanning again. Please search for the document number of HP's home page or using Google search. C02963481 - A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Photosmart 7510 e-All-in-One Printer Series (C311) C03586087 - HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection in Windows C03762334 - A 'Cannot Scan to Computer' Error Message Displays for Photosmart 7510 e-All-in-One printer series (C311) The document number is the number that beings with C, for example if you need the first document please search for C02963481.

[@robertpotter4595]

HP photos mart 7520 photo tray

[@HPSupport]

+Robert Potter Could you please elaborate the issue you are experiencing on your printer?

[@robertpotter4595]

Fixed problem on my own.

[@cashcastille7154]

Thank you. I fixed my 😃

[@EDBERT8]

waste of time, rollers aren't turning to pull paper in

[@HPSupport]

+EDBERT8 thanks for reaching out! I understand that you are experiencing a paper pick up issue on your printer. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: bitly.com/2Mi2cB9 Let us know how it goes.

[@stevenollek]

HP Support my gears in my printer also do not turn. I’ve followed all the steps. Any ideas?