ITIL® 4: What is Service Management? (eLearning 1/25)

[Lesson 1 of 25, full course available at Mplaza.training ]
This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL® find the Foundation certificate sufficient for their goals.
Full ITIL® 4 Foundation eLearning Course
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The entire course is available at Mplaza.training. The course offers everything you need to learn ITIL® 4 and prepare for the ITIL® Foundation exam. The whole course includes 25 lessons, which is equivalent to a 2-day classroom course. It contains a sample exam, multiple quizzes, and access to the trainer. You can watch the first 30% (11 of the 25 videos) for free on this channel.
Useful links:
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Full eLearning course: mplaza.training/online-course...
Exam simulator: mplaza.training/exam-simulato...
Official exam: mplaza.training/official-exam...
IP
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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

[@llsarasll]

Thank you Ivor Macfarlane for such a great presentation of ITIL4. Explained very well, instead of just reading off Text like some instructors do. 👏🏼👏🏼👏🏼

[@Rouhalla]

not just words... it's a pearl of wisdom and science combined!! simply beautiful.

[@leximusmaximus4593]

Thank you, this demystifies the new iteration of service management and you have made it easy to understand. The office course work is ridiculously heavy going, thank you for the easy to follow and clear content.

[@frankturley5202]

Thanks for the feedback Leximus

[@TaHrPa]

Thank you! You are making a dry and dense subject more interesting and understandable.

[@frankturley5202]

Thanks Ivor is the best

[@coolsajib]

impactful words ! Thank you!

[@Pratik498]

Passed my ITIL4 Foundation. thanks a lot for this videos. All of them are so descriptive, informative and easy to understand. thanks for sharing it free.

[@Pratik498]

@John Buffalo I am 97 this will help you clear the foundation level.

[@Pratik498]

@John Buffalo I am 97 i spent $34.00 on udemy and this videos.thats it.

[@martapardo263]

@@Pratik498 hi what course have you followed ?

[@evo8stunna]

where are you now in this field im studying it now..Im about 75% through it

[@BarrySwords]

This was great thanks Ivor!

[@davidsonozioko7336]

Many thanks for this knowledge!

[@chocice]

You've helped me get a promotion from these. Thanks so much

[@idowuaina7674]

The explanation is effortless....just oozing out of the fountain!!!!

[@Scrip]

Thank you for these. Really clear and well structured. Helped me to understand a complex topic and get through the exam :)

[@frankturley5202]

Thanks for the comments Oliver

[@laminjallow5338]

Bought the full course and spent 12 hours and past the exam. Excellent teaching

[@elijahmayorov596]

Thank you for the great content!

[@priscillarose_]

Love the Amsterdam background . Thanks you for breaking it down to understand clearly! I clicked on the bell and will see all your other videos !

[@Davo64207]

Thank you Sir! you have decoded the concepts of IT service management.

[@LalaLA-xc8gb]

Many thanks for sharing your knowledge! It was already extremely helpful to have those 11 videos, but if you can, please proceed with other details of the ITIL4 Foundation!

[@guilhermetanaka8732]

You'll have to buy the course :)

[@jacobesho]

One of the best presenter on the topic of ITSM and ITIL.

[@frankturley5202]

Thanks Jacob

[@herususanto7378]

Thanks, good knowledge

[@haposan8470]

Very good presentation. Thanks. You have put the concepts in to contexts beautifully.

[@frankturley5202]

Many thanks Haposan

[@gopremium2978]

Thankyou for this course, it a completed topic and structured

[@zackone6829]

Dear Lord. This is Jan 2022, Ivor is priceless. Thank you Sir. I am speechless. Thank you.

[@frankturley5202]

Yes, he is. Thanks for the comment.

[@zackone6829]

@@frankturley5202 hmm, who are you Frank? Apologies for direct approach. Cheers.

[@NThaScopeStudio1]

@@frankturley5202 how can I buy the rest of the video's?

[@onlinesaidasa9105]

Namaste ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE The world is moving towards a fusion of frameworks Thanks

[@krystianbiay824]

Thanks for the content

[@debbiepedrera5056]

This is really helpful. thankyou so much for sharing this.

[@frankturley5202]

Thanks Debbie

[@yar697]

Я только начал смотреть, но уже чувствуется отличная подача. Ну и язык простой и понятный. Учим.

[@frankturley5202]

Большое спасибо за ответ и хорошо, что я говорю по-русски с помощью Google Translate

[@ibrahimgamal7904]

thanks a lot ♥

[@mppdidi9436]

Excellent | cheers

[@spoke747]

Excellent

[@mr.anderson7233]

I'm new to the field and study. This is the first exam that I have to take for my training program. I am extremely green but passionate for understanding these fundamental concepts. If anyone has any advice or links to other relatable information that would be greatly appreciated. I'm studying to be a Computer User Support Specialist.

[@kursunaykut1201]

Top

[@diegonayalazo]

Thanks

[@traida111]

wow playback speed 2x works great for me. amazing

[@khaleelahmed2660]

For me 1.5 stood good

[@traida111]

@@khaleelahmed2660 oh yeah its still good. guy's delivery is 1st class

[@brianccornell9734]

I like this

[@koliumesh]

nice video

[@BushgangNBA]

i already have the ITIL 4 Certificate. but im willing to learn more because i still fail interviews

[@broker7781]

ITIL and Interviews are two different worlds. reharse and make your speech perfect.

[@BushgangNBA]

@@broker7781 Thank you David

[@michelruiz2930]

Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.

[@sandrochirivi545]

Great job! What about the rest of the lessons (12 to 25)? Tks in advance

[@frankturley5202]

Thanks and see here: mplaza.training/online-courses/itil-3-foundation/

[@leximusmaximus4593]

These are free, you have to buy the rest of the lessons. Considering the quality of 1-11, I'd say it is worth it.

[@nithyasrinivasan8077]

@@frankturley5202 does this training programme will include ITIL v4 exam cost as well?

[@aileen6245]

Did anyone find the rest of the classes? It only goes till Class no 11.

[@peters2516]

Should make it clear at at the beginning that only the first 11 videos are free.

[@frankturley5202]

Thanks Peter, we will do this

[@MrAbuhait]

How to buy the course only without paying for the certification? also, This course should be on udemy or Coursera

[@Briganteman]

Good video but my, that music in the background is fair annoying

[@frankturley5202]

So are these kind of comments :-) . Anyway enjoy the course.

[@Briganteman]

@@frankturley5202 It was said tongue in cheek Frank :) it stopped after a few minutes .

[@nithyasrinivasan8077]

@@frankturley5202 so if we buy the such music will not be there right. Yeah I too feel music is disturbing from concentration Also the course fair include ITIL exam fee right.

[@Kevinlivingstonma]

mass effect if you know you know o7

[@halcontv]

i drive a maserati :/

[@zebuvardare7792]

Reported thumbnail for saying do do eww