3 Ways to Scale Your Customer Support Team

[@pankajmahanta7493]

Could you kindly share tips on starting a Customer Support Team from the scratch?

[@Aimevhé]

Hello, You told to make self-support discoverable. What are you tips about this ? Thanks,

[@FreshdeskAcademy]

Hey, Maxime. We have a video coming out next week that will give you detailed tips about this. Here are some of the ideas we will be covering: Adding support article links to emails, making sure the articles appear on search, auto-suggest relevant articles when customers are filling out the ticket form, etc.

[@FreshdeskAcademy]

This new video will give you more tips about making self-service portal discoverable. It has real-life examples too: kzbin.info/www/bejne/jYGzdGuniKmfbLc