G Suite Email Broken? | How to Check & Fix your DNS and MX Records

[@pisceangoddess5232]

Your literally the only person who helped me figure this out. I’ve looked for more people experiencing the same issues but they never found a solution. Wish I could help them now.

[@itGenius_]

Glad I could help! As they say, I have a particular set of skills, acquired over many years… 😆

[@benshaw673]

What a fantastic video - thank you so much. Finally moving from my Gsuite legacy account to paid for Workspace, updating our domain along the way, and it seemed like the right time to get off my arse and learn about this properly. Stumbling across your channel has moved me forwards an untold amount. Thanks again.

[@itGenius_]

Awesome, glad it helped

[@gauravmundhra6080]

Problem that even google customer support was not being able to solve , you did . Thanks 👍🏻

[@itGenius_]

Happy to help

[@pisceangoddess5232]

I couldn’t even get in contact with google customer support how did you do it 😂😭 I lost it and said I’m going to figure this out myself.

[@kilbeam99]

Reporting in from the Netherlands. I'm the designated "IT guy" in my company of about 130 employees. Over the past 3 months, I have done the Google Workspace rollout and I'm preparing for setting up the DNS settings. Thank you very much for this video! I have some experience with DNS, but this video has thoroughly explained the process and helped me understand the parts I had little experience with. Thanks again!

[@itGenius_]

You're welcome! If you need help in setting this up, just chat with our team here: itgenius.com/chat

[@bradfranklin-j66co]

11:30 SPF is like an allow list marking anywhere we wish email w our domain to be sent from, Google, GHL, Mailchimp, constant contact, etc - 14:08 - how do you find SPF records enter them in DNS.. they are TXT records -- 17:00 DKIM - 19:54 DMRAC

[@itGenius_]

🙌🏼

[@robertmontes1468]

Thank you SO MUCH! I had a vendor have me "update" something without his IT guy and, needless to say, things got messed up. You saved me on this one!

[@itGenius_]

great!

[@jackiesharp973]

Thank you! Your tips helped me to discover that my email was no longer active simply because I failed to verify it after the first 15 days of domain registration. The warning email was sent to my secondary email address with the link to verify but was missed. Silly mistake!

[@itGenius_]

💪🏼

[@VennessaH]

Thank you, Thank you. I wasn't able to get help and I followed this and my email immediately started working again!!! Even the fact that Google updated some stuff since 2023 this was still very helpful🙂

[@itGenius_]

You're welcome! yep most of the fundamental principles of delivery have not (and will not) change :)

[@DemecosChambers]

It worked for me! Thanks alot man this was very useful. I just re-routed my gsuite dns to point to my ec2 server for wordpress and didn't set up the mx records under route 53.

[@itGenius_]

Nice work 💪🏼 glad it was helpful

[@rockstarrocsi]

Man, you the goat I didn’t understand nothing! But I understood everything at the end of this video! Thanks!

[@itGenius_]

You're welcome!

[@edtech4adultesl]

Love the analogy!! Great structured teaching!! Thanks! (Just lost my email capability yesterday due to rerouting through Cloudflare rather than GoDaddy to connect to Kartra -- what a headache)

[@itGenius_]

Glad this was helpful!

[@anmolgupta96]

Great video, very informative and really helpful😁😁😁

[@byronlhopkins554]

Thank you so much i was so frustrated and getting in contact with customer support is impossible TY so much like truly.

[@itGenius_]

💪🏼💪🏼💪🏼😎

[@bestsuan]

Thank you so much for the video. It helped me setting up my business email.

[@itGenius_]

Glad it helped 💪🏼

[@toyitaly]

You have been of so much help but I'm so confused. How do I hire you or your team to help me? I was able to recover my email but then we lost a lot of old important emails and according to your video a lot of things with our MX, DMarc, and bunch of other things are not ok. BTW, we're nomads around Australia too. WA at the moment 😊

[@itGenius_]

itGenius.com/quick-fix and the team will get it sorted out. Got us a message and say hi on Instagram, hope your trip is awesome 💪🏼

[@svlleung]

Thank you so much for a brilliant video. It has solved my emails from being bounced back.

[@itGenius_]

Glad it helped!

[@shawnrobinson5751]

Awesome lesson! Extremely helpful. This video helped me solve a HUGE problem.

[@rhamabreda3589]

Thank you so much for this amazing video! ❤

[@itGenius_]

You’re very welcome!!

[@HOKING-ef8dj]

Hey Pete, thanks for all the great videos over the years. Do you have a preferred SPF Flattening or other solution to bypass SPF's 10 lookup limit?

[@itGenius_]

Oh that’s a good one, in the past I’ve just tried to simplify which tools we are using to bring the lookups under the limit

[@HOKING-ef8dj]

@@itGenius_ My company has 10 lookups (all of which are needed) and - as of yesterday - we must add an eleventh! Any suggestions would be greatly appreciated!

[@hamidh9637]

Great video, efficient and well thought. I was about to try to change and set up g-suite myself but within minutes realized it is a mistake. I'm in Ontario Canada. Any recommendations of a local pro I can hire ?

[@itGenius_]

My team do this remotely, globally: itGenius.com/quick-fix

[@concernedcitizen4824]

Hi, how do I add max records? Google released all domains to square space. I know what needs to type in the DNS but just can’t get there. On google workspace , it’s says square is the registrar for the domain now. When I go to square space , they have no record of the domain. Email stopped 3 days ago.

[@Letsgo-xc9nc]

great video thanks: hey curious whats the benefit of puttng the gsuite records on cloudflare as apposed to putting those records in namecheap advanced DNS? i still want to use cloudflare but would rather put those gsuite records in namecheap for various reasons. any benefit? or can you only get this ll to work if you put those record in cloudflare only rather than nameheap?

[@itGenius_]

you can use either but we'd recommend CF

[@dcr93]

Thank you very much! This helped me a lot!

[@itGenius_]

You’re welcome!

[@smartowlgraphics4374]

Please start watching from 7:00

[@mellypalma3727]

I love your explanation , and i have more to learn. Thank you

[@itGenius_]

You are welcome!

[@ChelseaPutnam]

This is like the most helpful video ever. thank you so much.

[@itGenius_]

Glad it was helpful!

[@jamesh8654]

Ottawa 🇨🇦. Not receiving gsuite emails so excited to watch this video :D

[@itGenius_]

chat to our team if you need any help: www.itgenius.com/chat

[@michaelmccall8847]

Raleigh, North Carolina!

[@ourofficetasks8801]

Thanks man for your support

[@itGenius_]

No worries

[@josemunoz7981]

Hi, How Could we fix "Reverse DNS does not match SMTP Banner" using gmail?

[@GhostBoyGhoul]

I don't even own a business; I made a business email to start as a copywriter (which I still haven't done yet) and can't receive emails to my business email and when sending from it they go to spam. I chose the contract for a year so there's no backing out, and I am pulling my teeth at all this DNS stuff. I signed up for a free call to help me with this as well as an email with instructions, but still hadn't received the email (to my regular email that works). Hoping to get both that email as well as a call shortly.

[@itGenius_]

The itGenius can definitely assist you with Google Workspace-related concerns! Book a free consultation with us to know how we can assist you better: www.itgenius.com/start/consultation/

[@TheTexan999]

Thank you for the video, although it did not help me. I was able to send emails but not receive them, and they were working in the past. I spent a few hours troubleshooting, reading, and watching KZbin videos. I gave up that night and tried again the next day, and in a few minutes, I had fixed it. The issue was entirely my fault; I had changed the hostname in the resource records. I added an "@" symbol and didn't realize it until over a week later when I noticed the problem (I was working on a new site). Surprisingly, none of the reading materials or videos I consulted asked the crucial question, "Did you mess with anything you shouldn't have?" and no one suggested checking the hostname in the resource records to see if it was correct. In my case, the hostname was blank in the box, and right below it was my email address. In the second box below, it had my website address. Thank you

[@itGenius_]

Hi there, great question. Pop this question into ask.itgenius.com/ and we will get Pete to answer it on his next Q&A series

[@TheTexan999]

Awesome... I appreciate it but it wasn't a question...thank you Mr. AI @@itGenius_

[@kreaturemind]

Great vid, cheers man.

[@itGenius_]

🙌🏼

[@kuttefar]

Lifesaver bro! Thanks a lot!

[@itGenius_]

You're welcome!

[@shanem828]

i have a Gsuite account, now its showing the "?" on the sender icon instead of the image saying its not authenticated but does go through to inboxes. This seems a bit complex to fix that, and i see all the records you mentioned in the DNS. So hire someone?

[@itGenius_]

Our team can help with this. Reach out if you need help! www.itgenius.com/chat

[@cosmotk]

Hi. Can you please tell me if we can create separate email accounts for all the aliases? I'm a freelancer and is just me using the gsuite but I don't like the idea of having all emails from other aliases in the same inbox, nor to create another user as this will charge me for each new user. For example, Zoho email offers this feature but I'm not sure if gsuite does. Thanks.

[@itGenius_]

You'll need a mailbox

[@BEKWL]

You can create a group in the Google admin and through routing you can send the e-mails send to those aliases to that group

[@CydRossi]

I canceled my subscription and then reactivate it my account but I do not see or get any email. can you help me with this? i don't have any website, just a domain name and just bought it and went to gsuite but choose a business account by mistake, want it an individual account.

[@itGenius_]

When you cancel your Google Workspace subscription, your account is put into a suspended state. This means that you will not be able to send or receive emails, and your data will be deleted after 84 days. If you reactivate your account within 51 days, your data will be restored.

[@theprogressionofafilmmaker8760]

Lol You were right. Thought wow idk about just giving away the goods here but just gonna hire somebody 😮‍💨

[@itGenius_]

ha, yep :) www.itGenius.com/quick-fix is here if you need help

[@UnicornTX]

Curious, does this work for an Addon domain as well? I have a main domain used for Google admin - we are adding another domain /email box, that each user will have the ability to send receive mail from within their main domain google mailbox/login. Using WHM/Cpanel I can easily setup new domains, and manage them from there, but I notice those emails do quite often end up in spam.... I'll give it a try, but some may not be relevant for the secondary domain...

[@itGenius_]

If you are having spam issues it’s probably related to SPF, and yes these instructions work for the secondary domain just make sure each domain you are using is added to the SPF record. If you get stuck reach out to itGenius.com

[@AuroraRealm93]

If I used Google to purchase my Domaine as well as creating my web page through Google workspace then how do I access what you are accessing on cloud flare for Google?? Or do I have to sign up for cloudflare because you are the 4th person I've seen use this website. I'm so lost

[@itGenius_]

Our team can help with this: www.Itgenius.com

[@DucklingSauce]

Great explanations, thank you!

[@itGenius_]

Glad it was helpful!

[@KristinaPrinez-Wilder]

I am following your steps and I have a lot of errors. What do I do when there are errors?

[@itGenius_]

Our team are available to step in on weekdays: itGenius.com/quick-fix

[@h.alimalik8706]

Im struggling to get my email to work, and upon checking the MX tools, only DNS records come out green, the rest are red and yellow

[@itGenius_]

itGenius.com/quick-fix

[@Hendrixter]

If a domain is registered with Wix (or other services), and the mailboxes are managed via Google Workspace: does a DNS change to another hosting (without domain transfer) affect the mailboxes in Google workspace?

[@itGenius_]

Yep if the DNS records are not correctly set up

[@VishalKaushal-og8he]

I had added the domain by skipping the MX records by mistake now to want the same domain to be added with the MX records how can I do it ?

[@itGenius_]

follow the guide and if you get stuck our team can fix them: www.itGenius.com/quick-fix

[@chrisjamesl.6308]

Pretty good video

[@itGenius_]

Glad you think so!

[@AuroraRealm93]

Please help me !! So when I log into Google domains and click my domains it has the domain I purchased from Google listed. When I go to the side menu and click "mail" it forwards me back to "Google admin" and at the top of the page it says "to continue with your Google workspace trial, verify your domain. When I click verify it takes me to "Let's set up Google workspace". I click "activate" and it takes me to (A) in a new browser tab, open your domain registars website and sign in to your account. Question: if I bought my domain from Google wouldn't my domain registrar be Google? OR do I have to go through and sign up for a second website like cloudflare?? What am I missing?

[@itGenius_]

Our team can help with this: www.Itgenius.com

[@empowrsoft]

Wow, i need to focus on this more.. gave me some tech headaches. lol but great content.

[@itGenius_]

You got this!

[@justblazedbydrick250]

I wished your company could help me out I have had calls saying they would help and so returned calls or emails 😢😢😢

[@itGenius_]

Are you talking about itGenius.com? Drop us a message on chat 💬 and we can get you fixed up. Rare for our team to miss a message but maybe it’s in spam

[@pedrohenriquegreco9415]

Great video!!

[@itGenius_]

🙏🏼

[@ruthroman1293]

We don't have a MX Record issue. We deleted the GSuite account and now we keep getting bounce messages. Our MX record is fine. We don't understand why we keep getting bounce messages. None of our clients are using this old email account. Do you know what the problem could be?

[@itGenius_]

We can help! Contact our team: www.itgenius.com/concierge

[@davidmarasow731]

Amazing fricken video

[@itGenius_]

💪🏼💪🏼💪🏼

[@CEOKaleb]

thanks!!!

[@itGenius_]

You're welcome!

[@n4870s]

I has MX records setup wrong for few months and didn't get any emails during that time. Now i fixed them and i get new emails, but is it possible to recover mails during the past months or are they lost?

[@itGenius_]

Some servers will attempt to re-try for a number of weeks, but it’s all dependent on the sending server. It’s likely many permanently failed to send

[@technicalindies605]

Can Changing A record Alone may afftect the existing Gsuite MX records?? Please! confirm.

[@itGenius_]

It shouldn’t

[@ruzelskitan6719]

Hello Can you help me how I can get back to my email. I just activated my google workspace account.

[@itGenius_]

We can help you with that! You can get in touch with a team here: www.itgenius.com/start/consultation/?ref=homepage 🙂

[@JarcoPenning]

Well done, structured, great analogies, tempo, hq video & audio. And great explanation!

[@itGenius_]

🤗🥰 thank you

[@toddkarlen9783]

Thanks for the video....what's your opinion on DMARC records? Are they completely necessary? Did you set them up for your Domain? Thanks in advance :)

[@itGenius_]

We use them - I've not noticed a meaningful difference in delivery rates though

[@panchith1]

Many Thanks.Fixed.

[@itGenius_]

You're welcome!

[@dthsnence4781]

I have a problem and it says this Transfer Your Content is only available to authorized G Suite for Education Accounts. Please contact your administrator, or sign in with another Google Account.

[@itGenius_]

G Suite for Education: Transfer data between Google Workspace accounts As an administrator, you can transfer your users' data-email, calendars, documents, sites, and more-from an existing account to a new one. You can also choose to merge data from several accounts into one account. In some cases, you transfer the users' data. In other cases, users move their own data. support.google.com/a/answer/1041297?hl=en If Gmail to g suite - takeout.google.com

[@smugari7691]

Can you please assist with dns settings for my gsuite

[@itGenius_]

itgenius.com/quick-fix

[@ruzelskitan6719]

How do I retrieve my Google Workspace email?

[@itGenius_]

We understand your concern, and our team is here to help! We offer Quick Fix support facilitated by Google-certified professional consultants, specifically designed to resolve problems promptly. www.itgenius.com/products/quick-fix/

[@najeestrickland]

What do i do if I mistakenly deleted all of my dns info that runs my website? How can look it up to re-enter it?

[@itGenius_]

You can't, but you can get the correct record from your host

[@Michael-CA_NYCE]

Thank you!

[@itGenius_]

You're welcome!

[@erice.3892]

thanks a bunch 🙏🏽

[@itGenius_]

You're welcome!

[@MarietteGerber]

Thank you

[@dhruvinprajapati4345]

I am working on website project, I am facing this issue another project also, we are using g suite email service for sending or receving emails, just try to explan simple example, I make one contact us page for customer, if anyone fillup that form and submit it, data send to the multiiple emails, I create some email from g suite & some group also, when I submit the form, email will successfully receive to normal gmail account, but not receiving on that g suite account, all though other emails come on that group and personal email, but this email only didn't received on it, I don't know what is problem

[@lachchhorvin2105]

Hell sir! For G-Suite Admin Email I can not sign in, So how can I do?

[@itGenius_]

Hi there, first make sure you have settled your 2-step verification and security keys. Or you can: go to admin.google.com. Enter your admin username, if it doesn't already appear on the sign-in page (for example, [e-mail]), click NEXT and reset your password.

[@lachchhorvin2105]

I can sign in admin, but it still can not fix the MX

[@trevorstokes]

I finally got my G suite email to work, but it was a lot easier than this method. Log in through Google domains. On the left, click DNS, scroll down to synthetic records, dropdown menu to Google workspace. The MX records automatically populated and I was able to send and receive emails.

[@noeltapian]

why Google expects me to do all these hectic setups after paying for the custom domain? this is insane. all this should be setup automatically by google

[@itGenius_]

These are pretty pretty fundamental to any email service to make sure you have decent deliverability and cut down on spam 😎

[@samrowan]

How can I find someone to set this up ?

[@itGenius_]

Our team can help: www.itgenius.com/consult

[@sherbourne2299]

Southampton, UK

[@itGenius_]

Welcome!

[@marina.miranda__]

Here because it definitely sounds like gobbly goop because i broke something in my system

[@itGenius_]

If you are stuck our team can help: itGenius.com/quick-fix

[@supervidere7]

Liked, subscribed.

[@itGenius_]

Awesome, thank you!

[@NineNineFive]

How do i set up DNSSEC?

[@itGenius_]

Hi! If you need help in setting this up, just chat with our team here: itgenius.com/chat

[@MihaiSendruc]

Why not use google dns services?

[@itGenius_]

They are a good option! Cloudflare includes other enhancements for your website etc.

[@anthonyrobinson8810]

Canada

[@itGenius_]

Welcome!

[@spiritualsecrets6725]

From Chennai India

[@ribierahmadalkeni8453]

Thanks

[@itGenius_]

Welcome

[@vinciandres]

Tanks

[@itGenius_]

Welcome!

[@ChulumancoSigcau]

is anyone experiencing this problem with squarespace?

[@DurakeMe]

Same issue, yeah. Once Google converted everything over.

[@streetlevelone8841]

Florida, United States

[@itGenius_]

👋🏼

[@mosesgrace7443]

USA!

[@itGenius_]

👏🏼🙌🏼

[@OG_BeeRad]

mxtool is $129 a month. ................................wth.

[@itGenius_]

Should be able to get everything you need to get done with the free version

[@Hubdilohub]

Cairns far North Queensland

[@itGenius_]

epic

[@lovethevideos]

Perth

[@itGenius_]

😎 Gday ✌🏼

[@lakebreeze1859]

you talk too fast man! go use the bathroom next time then have presentation

[@fanildestination5760]

Thank you

[@itGenius_]

You're welcome!