GE Dishwasher Control and Display Board Replacement WD21X10553

This video provides step-by-step instructions for replacing the user interface board (control and display board) on GE dishwashers. The main reason for replacing the board is if the user interface no longer lights up or if none of the buttons functions properly.
Click here to purchase Part #WD21X10553: www.repairclinic.com/PartDetai...
Additional dishwasher repair, troubleshooting tips, help with finding your model number, and part replacement videos: www.repairclinic.com/RepairHel...
All of the information in this user interface board replacement video is applicable to the following brands: GE
Tools used: 1/4” socket or nut driver, channel-lock pliers, 5/16” socket or nut driver, small flat-head screwdriver
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[@jpatten119]

Our GE dishwasher was making random beeps for a month or so before it just stopped working. This dishwasher was a mid to upper grade GE and was only 3 years old. The controls did not show any signs of power or working. After checking all the circuits and plugs, I started researching possible solutions, These repair clinic video's are very well done and show all the possible step by step instructions. The Interface board was the cure for my dishwasher. At first the new interface board did not seem to work. But the new board contained instructions for setting the personality and arranging the pins on the board. There were 8 pins with a plastic fittings. Each fitting enclosed two pins. I had to move one of the fittings to a different arrangement per the instructions. After making this minor change, the dishwasher turned on and started working. This video along with other customers who explained what they were experiencing with their GE dishwasher really helped save me a lot of money. I live in a rural area of the South West and there are not many appliance repair companies near me. If this did not work, my wife was wanting to just purchase a new dishwasher. Thank you Repair Clinic!!

[@tinacanon6760]

Yep! Be sure to check the instructions that come with the unit to adjust the pins to your dishwasher model. My son figured this out and before I knew it, we were up and running perfectly. This video was not exact to my unit, but close enough to be helpful.

[@Cruiser2380]

Thank you! My dishwasher started the random beeps last week and died this week

[@rodneywallace4958]

Mine beeped for a couple months sporadically and then died. Time to replace the UI panel.

[@tomgourley4749]

My door was a little different, but this video was very helpful. I was able to get the job done with the guidance provided and now our dishwasher is working again. Thanks

[@repairclinic]

You're welcome! If you would like to give us a review, here is our link: g.page/r/CcVUrahZNozMEBM/review Have a great day!

[@augustlarson3477]

This video was absolutely spot on with information for a DIY. I have absolutely no experience in appliance repair but I applied all my years of working on computers and building them in integrated systems and looked at this project I was like it was one big computer. For me that logic worked perfectly and I was able to completely rebuild the dishwasher with the new board in a very timely fashion of about two hours and that’s taken into account my total lack of experience and understanding of appliances. Thank you so very much for this great video

[@robryerson1574]

This is a solid video for RnR the UI board, with the following caveat. Replacement UI boards may arrive needing jumpers set for your specific model. 4 jumpers will need to be set according to instructions that accompany the replacement board. Lastly, door hinges may come with slightly different configurations, but with a little common sense observation detaching the inner panel will become obvious.

[@eduaraujosilva]

Great video, thanks! My humble contribution: modern models (like the ZDT915SSPJ0SS) do not require the bottom hinges to be removed. 4 Tork screws have to be removed at both sides of the door and it will be released. The new board requires configuration according to the model number. It is called ¨personality¨ .This can be done using the jumpers supplied with the new version of the board, following the instructions supplied. Save jumpers not used for eventual need in the future (jumpers showing connecting only one pin can be removed). During final re-assembling pay attention to connect the 2 springs at the back (Left side only) that may have escaped/disconnected from the tension cord.

[@slick41]

Very well done. Your videos are always short and concise. Thank you

[@jayeisenberg3666]

This video was spot on what I needed. Thanks for helping me and my family save a lot of money hiring a tech!

[@lesliechow7286]

Save a lot more money by not buying Ge products. It’s a little fishy so many people are having these problems with these model dishwashers

[@jenniferhosburgh]

This worked perfectly for me. LOVE your videos and have used them many times. helped me save $$

[@Danbui57]

Glad I found this, different GE model but still followed similar steps

[@bentonpahlka]

This video solved my problem exactly. Ordered the part and followed the instructions. Thanks!

[@repairclinic]

You're welcome! We are always happy to help. If you would like to give us a review on Google, we would much appreciate it: g.page/r/CcVUrahZNozMEBM/review We hope that you have a great day!

[@amymorris9589]

These instructions were spot on. Machine runs perfectly

[@lorrijames2316]

How old is your dishwasher? Mine is only 2 years old and I'm concerned this solution is outdated. Thanks!

[@roberteckstein9601]

This video really helped me, although I simply had to replace the bezel on the top of the door instead of changing out the display unit itself.

[@jamesnuttall5747]

That's what I have to do, is there seriously no way without disassembling so much?

[@El_Scorcho_]

James Nuttall not as bad as it looks. You might not even have to remove the wire nuts and drain hose. Just make sure its disconnected from the wall. That usually gets you enough room needed to get to the hinges.

[@samegelhof]

Have same issue as everyone else, random beeps until it eventually dies with no display. Everyone having same issue we should class action sue them.

[@c-ho1165]

Im a tech for 25years great video, avoided this d/w didnt know how to take off.

[@marvinhindman1790]

Great video! Helped me a ton!!! Thanks

[@marvinhindman1790]

@@repairclinic except one problem, my dishwasher still don't work... I've replaced the main board, and the user interface board and still inop, no lights on the display, no nothing. It's a ge adora and is les than 3 years old... please help!

[@brad696]

Would this part keep the dishwasher from cycling? Currently my dishwasher just runs. Does not cycle. Doesn’t not release soap from dispenser module.

[@charliechao4488]

Thank you for your help!

[@periclesrocha]

Thank you! This helped me today

[@donbus7525]

Will just add more of the same. We had some random beeping from the dishwasher off and on after 3 years ownership. Then all function of the control lights went out. Circuit breaker did not trip. Called GE and after very lengthy wait (6 hours) they called back, and finally agreed to sell me the main control board and UI panel for half price. It took a few weeks but they finally arrived. Replaced the main control board first and no change. Then followed the instructions on this video (generally) cuz mine was a slightly different model. I had some trouble interpreting the jumper diagram but finally determined to pay attention on the diagram which round pins were connected to match the diagram. For my model GDT695, the jumpers connected pins in the 1 2 and 8 position. Number 4 pin just hung off to the side or I could have just tossed it completely. Reassembled and everything worked.

[@joebrewer5885]

Did the jumper diagram come with the new UI? I have the same model and issue. Not really understanding what replacement of the wiring with jumpers, new board not exact replacement but a universal board that fits multiple units? But can be used if jumped? Are contact pins easily accessible?

[@donbus7525]

@@joebrewer5885 Yes jumper diagram came with new board directly from GE. Pins and little jumper sockets are easily accessed prior to install.

[@andyokeefe9259]

They neglected to show the set up of the jumper. Pretty critical step.

[@RazorRoman]

Depends on the board you buy, if you buy the “exact” one that comes from the factory it doesn’t need it. GE has since switched to a more “generic” model that works across multiple machines for repairs. And yes then you have to se it

[@MayberryVideos]

My model is the GDT535psj2ss and it says it needs the WD21X23097 UI board. They sent me the wd21x31910 but it has a number display. My model does not have a digital number display but the board they sent me does and they say its a replacement part. Will it fit and work even though my top doesnt display numbers?

[@kirstenclark9459]

Thanks this helped alot

[@brianfox6821]

This video is very helpful. However, the video does skip one very important step and that is to remove the vent cap on inside part of the door. If you do not unscrew this cap the inner door will not separate from the outer door. The video shows the entire vent assembly coming off with the inner door possibly because it is a different model or maybe a demo model.

[@caesar619]

Thank you. I was wondering what happened when the video showed the UI panel already off. I pulled a little bit and broke one of the screws hinting the vent to the panel. Thankfully I found your comment before I broke the other screw. Some glue should give it fine. Thanks for your comment.

[@sugakunoneko]

This comment saved my repair effort. The tiny inside vent screws like 1/4 turn or 1/2 turn and then the entire piece comes out super easily. Found yucky stuff on the panel hidden inside, well there's my problem right there! Glad I didn't break the plastic casing in an effort to get to it. Thanks again!~

[@RocklandTanzania]

I replaced the control panel on my DDT595SSJOSS d/w but now have no power to the unit. Thoughts?

[@mopesrus7266]

Same issue with mine. It's only 4months old. Fighting w/ GE customer service to get repaired under warranty.

[@dubduusa5807]

Jumpers?

[@aallemant2011]

If you have the breaker power off, you don’t need to unwired the junction box, just disconnected the door wire along with the strings that holds the door… I do this type of work every day and only takes me about 30 minutes if that…

[@shannonearly1395]

My dishwasher is not working. The bottom half of my display shows, but not the rest and it won't do anything. Do you think it is the control panel?

[@deanwiley1454]

I found our dishwasher had not drained and there seemed to be no power to it. All the circuits are fine and the GFI not tripped. Checked underneath and it looks like there is an extension cord used for the power. Touched it and it started to work. It must have come loose somehow so I have tightened it and the problem is solve.

[@kimspringmyer8406]

What about the jumper settings?

[@TM-fx2pi]

Great video. Thanks.

[@repairclinic]

You're welcome! We are always happy to help. If you would like to give us a review on Google, we would much appreciate it: g.page/r/CcVUrahZNozMEBM/review We hope that you have a great day!

[@TechnicalPainter]

I did what you said, mash never working Start buttom still blinking GDF520GPJ2WW

[@jonathanbedillion8932]

Mine only has one wire harness connected, I see where it is suppose to be on the UI board but don’t see what it connects to?

[@brianyoung8172]

My dishwasher had been making random beeping sounds for a few weeks and then it just quit working- no lights on the user interface. I replaced the control board first but it had no effect so then I replaced the user interface board per this video and now all is good. If you're not sure which board you need perhaps start with the UI board since it is less expensive. There isn't an advantage to trying to replace both in one repair session since the teardown has almost no overlap besides removal of the bottom trim plate. For the life of me I couldn't get the wiring cover to mate back up closely enough that it could be secured with the single screw. The area is difficult to access and it isn't easy to assess what is going on. I ended up securing it with a zip tie through the screw holes... good enough. Anyway, thanks for this video and the one on the control board. Very helpful. I had enough play in all wires/hoses/etc. to avoid disconnecting anything and I suspect most installations are similar since leaving some play would have made the original installation easier anyway.

[@adamjohnson7358]

Sounds like I have the same problem. I just replaced the control board, since the original board had a solid green LED, which according to the documentation means the control board is bad. But the new board has the same solid green light. Just curious, did yours have a solid green light also? I'm really not looking forward to disassembling the door...

[@brianyoung8172]

@@adamjohnson7358 I honestly cannot remember whether my light was blinking or solid. However, as far as electronics go, these are the only two boards in the dishwasher. It really wasn't that hard to disassemble the door. If you have a little slack in the lines you won't need to unhook anything- just pull the dishwasher out enough to unfasten the door. Good luck!

[@merlin0152]

@@brianyoung8172 I've got the same scenario now. My Main Control board had a solid green light. From what I can tell it can be a problem with either the UI board or the MC board. Since my symptoms are similar (random beeping for weeks, then no lights on UI) I am going to start with the UI board. Little hard to find. I ended up bidding on one on eBay.

[@brianyoung8172]

@@merlin0152 Good call- random beeping sounds like the UI board to me. Good luck! Not even worth calling a repair person given the price of the dishwasher.

[@merlin0152]

@@brianyoung8172 Just installed it. Badda-Bing. It works. It's nice to make it through these do-it-yourself fixes with success and save some money. I do wish more of the technical manuals were more easily available. I did find some but not for my exact washer. Thanks for posting, it did help with my decision for which part to replace.

[@JamesStray]

Why wouldn't you be able to keep the water inlet hose connected to the dishwasher and just disconnect from the garbage disposal under the sink to move the dishwasher out?

[@neilkurzman4907]

Just a note for anybody looking at this video apparently the new boards may have jumpers that need to be set before the board will work.

[@lorrijames2316]

Will this solution work for my 2year old GE Cafe dishwasher? Recently, instead of it starting the cycle we get a flashing yellow light and a beep, beep, beep sound. We replaced the latch but still no luck. The repairman said it was this board and quoted us $600 for a repair!

[@lesliechow7286]

You can replace the board yourself . It’s about $100 and pretty easy to change. If the small light on it isn’t lit then the board is bad. I replaced mine but still having problems with the controls not light in up about a month after replacing the board. Dishes aren’t dry either. I’m considering just replacing the dishwasher and never buying GE again. $600 for repairs of a $600 dishwasher?

[@TechnicalPainter]

Ge GDF520PGJ2WW dishwasher keep blinkig lihgt What is the problem can it be from display control can you tell me

[@derekhart2785]

Here’s a tip if you want to avoid pulling the machine out to get access to the hinge cords. It is easy to get the cords to pop OFF the little pulleys on the front, but very difficult to get them to pop back ON those little pulleys, without having access and leverage from the side. That’s the reason to pull the machine out of the cabinet. The springs are strong and fight back. and you CANT fit both hands under there to apply enough muscle. (well I couldn't, anyway) Here’s what you do to make it easy: 1) Get yourself a dog leash, with a nice clip. Yes, a dog leash. 2) reach back along that cord until you get to the steel spring. you are probably elbow deep when you get there. 3) clip the leash to the end of the spring, the same place where the cord is attached. 4) now you can pull on the leash and extend that spring without even putting your hands under the machine. 5) with the pressure off the cord, it is easy - oh so EASY - to just place that plastic end of the spring cord where it belongs. 6 finally, reach back in and unclip your leash. a triumph!!

[@williamriley3125]

The part where you remove the inner panel by “slide the inner panel up” does absolutely nothing. I’ve removed both sets of screws on the brackets and removed those. It ain’t budging. Feels like I’m gonna break it

[@tonyayork-remaxnorthwestre4892]

I’m trying to decide if we need to replace the user interface board or the lower board. Our dishwashers upper interface panel will show no lights as if it has no power. We’ve removed the lower panel and unplugged the door wire connector and that occasionally allows us to then gain power back and run a cycle. It’s inconsistent though. Sometimes it needs to sit unplugged for a while and then we will reconnect and it will finally work. Please help! What part should I order?

[@seanhallett7156]

Having this same problem. Ordered a new power control board that's on it's way here but worried the UI interface is what I need to replace instead. Did one or the other end up working for you?

[@tonyayork9976]

@@seanhallett7156 I’m still dealing with the issue as I was hoping for a reply that would help decide on which to order. If I end up ordering both it almost seems like a new dishwasher would make more sense…..

[@johnb4416]

I have the GDF550 D/W with no UI display after one year! The same problem everyone has with these GE D/W's. I looked at the PC board on the bottom and found a connector that is mounted to the PC board, was loose. No connector on any PC board should be loose! The PC board with the bad connector came from GE or it's PC board supplier. It was labeled J704 on my PC board. I used a glue gun to secure that connector to the PC board and the UI and dishwasher is working fine now and I don't have to unplug the wall plug or the door wire connector anymore. I'm not sure if this will last. Consult a professional if your not sure.

[@TheNYgolfer]

Only way to truly diagnose the issue is when the UI drops dead you need to see if you have around 14VDC at the connector on the UI board. Without a model number I can't tell you which wires to test for the 14VDC. If I were to take a guess, based on the little information you gave, you either have an issue with the UI (most likely) or there is an issue with the wire harness going from the main control board to the UI (less likely). The main control board very rarely causes this problem. Again the only sure way to diagnose is as I described above. Some GE models have a kit that comes with the UI and the main control board and a wire harness, although the wire harness the kit contains does not include the harness section that goes from the main control board to the UI, which makes no sense to me. It only would have required another 50 cents for that part. GE is having a ton of issues with these models and they don't have a tech support number to help anyone. They just want to send out their service tech so they can milk you for at least a 125 dollar service charge. Ever since Haier bought a majority interest in the GE Appliance sector the company has gone down the toilet with the quality of their products.

[@richardcallahan8698]

@@TheNYgolfer Just because you find 14v does not clear all the other signal wires. Do not slip and short out the thing w probes.

[@cspill99]

I'm not getting any power to my board, can you help me fix this issue? I believe the issue was started when i had a power surge.

[@aliyari4358]

I'm getting power ,and all the lights turn on but keypad doesn't respond, could you find any solution ?

[@ryannewton768]

Did you ever find a fix to your problem? I have the same issue. Thinking I need a new top control board or the main board at bottom of dishwasher.

[@smokeanddiamonds11]

@@ryannewton768 Mine too

[@ryannewton768]

smokeanddiamonds11 I’m just gonna buy both boards and be done with it. Cheaper than paying a repair man to come out I figure

[@propayne426]

@@ryannewton768 were is thr bottom board located on these units?

[@jocelynmyre1424]

hello everyone, w need help, we changed the interface and still the dishwasher shows no active F codes. its still not working does anyone have any ideas what else could be going on.

[@Hellokinni]

Replaced the control board last year. It stopped working again. Replaced control board and ui board still it didn't work....$300 dollars later im looking for new dishwasher. Not to count the cost of the board last year.

[@ibomakhwaje139]

Where can i buy a circuit board for GE model: GBT 632 SS and board model: WQP 12-7703

[@dmitrifiodorov6594]

AliExpress

[@CaptDesmo]

What about the jumper settings on the User Interface? GDT655 personality 11 doesn’t work… ????

[@brianteddlie5117]

Same problem here. Just replaced the UI board being careful to set the personality 11 setting. Still not working. Was told by a tech that power was good on bottom board but not on top.

[@brianteddlie5117]

Just discovered I had the pins wrong after all. The board came with all jumpers set leaving the top row of pins open which is not the correct personality (11). I didn't look carefully enough to notice. With pins in the correct spot, the board powered up.

[@countryside8122]

I have power to the unit and in the cable going to the board. No lights and does not start. Would this be the board?

[@kylerdenton09]

I have the same issue. I am still trying to figure out what is wrong. Have you had any luck?

[@countryside8122]

@@kylerdenton09 well believe it or not. I took the cover off where the power connects to the main board. I did NOT turn off the power. as soon as i wiggled the plug to disconnect the power, it turned on and is still working. Thinking it has something to do with the plug itself. Hope this helps.

[@Coonamber3]

I'm looking into the same issue. Did this work for you guys?

[@countryside8122]

@@Coonamber3 Yes, i wiggled the cable to pull it off the main board and it started right up and has worked fine since.

[@BigFactz66]

@@countryside8122 the unit display board or the board underneath the dishwasher?

[@montywayne1493]

1

[@b.aappliancerepair5126]

The new board comes with jumpers , you will have to move those jumpers depending on the dishwasher’s model #, read the instructions that comes with the board! Otherwise it won’t come on.

[@timhorne8013]

How do you move them without damaging them?

[@b.aappliancerepair5126]

Tim Horne use a needle nose pliers to remove and place them in the right place according to the installation sheet. Depending on your dishwasher model. This board comes with the sheet.

[@kevinbley8634]

My old board did not have jumpers and the replacement I installed did not either. However, I went through these steps and the UI is still not turning on. Any thoughts?

[@44reby]

I’m having this same issue. The old board didn’t have any jumpers, but the new board did. I changed the jumpers according to the specifications for my model number and now I have beeping sounds and every 9th button press the boost light comes on but nothing else. Any suggestions before we remove the door and put the jumpers back in the original position. Also the select cycle isn’t responding at all

[@Cocomon84]

Adding to help: My original board had no jumpers. I ordered the correct replacement board and set it to the designated jump pattern (personality 10), it didn't work. I put the jumpers on all of the pins and then the board worked. I have a GDF610 and also had the random beeping.

[@rodneywallace4958]

Definitely not an easy repair. There are easier ways to do this. Look for other videos on technicians who do this everyday. They aren't going to disconnect the entire dishwash just to replace a control board.

[@tomdodson4290]

Agree. Why disconnect the electrical leads and drain hose. If the door is unplugged and you pull it out a few inches to remove the door springs, you're already there. It seems they added in 6 unnecessary steps.

[@mrsober8585]

Why bury it? Terrible design