goodwill training cashiers "cashiers exceeding expectations

I was asked to do this training video for a friend to train his new employees .... please subscribe..thanks.

[@daveschaap2814]

Why am I watching this at 2 am, I don't even have a goodwill in my country

[@mattguislain526]

Dave Schaap same 😂

[@gabysnows9237]

OMF SAME

[@luisehahn9969]

SAME hahahahazazahhhshhahah lol

[@zainnaqvi88]

im DEAD 💀

[@fastzebrazoom4454]

I'd walk off to my break too! Lol. Managers don't care if you've been standing in the same spot for 4 hours with no break. This is comedic gold to people who really know how things work at these stores.

[@kubotaman1985]

+FastZebra Zoom At our Goodwill we do not just stand at our register. When there are no customers at the registers we are usually taking care of clothing or picking up after customers that drop things on the floor and don't bother picking it up. We also have to check the fitting rooms and clean those out and take care of the clothes that people didn't want and also take care of the items behind the register that people didn't want and also take care of returns. We cannot just go take our break whenever we feel like it. We have to make sure there is one other person on the sales floor before we take our breaks

[@fastzebrazoom4454]

+kubotaman85 Well if you noticed, there were people in line in this video. And that's the problem because you're forgetting that things get busy and clerks need their breaks because there will be a lot of standing. Managers don't care to relieve them in two hour increments (like they're supposed to) because all they care about is having a warm body standing there to push the buttons. it's the manager's job to make sure breaks happen on time and it's their job to juggle it and make it happen. Too many times managers just drop the ball and only send people on break when it's convenient for the store and that's wrong. And it's cruel. They call it a "break" for a reason. People need them.

[@kubotaman1985]

+FastZebra Zoom I think you need to reread what I said

[@fastzebrazoom4454]

+kubotaman85 No I don't. You're implying that a worker has free time to tend to other things in the store when there are no customers in line. Correct? In this video there is no such scenario. Correct? Now re-read what I wrote and it will make sense. This video does not address, but should address, what happens to a clerk when the line is long. That's why it's so funny and I admire the girl for just walking off and taking her break. Because in reality the managers don't care that clerks stand on their feet waaaay past their proper break time.

[@kubotaman1985]

+FastZebra Zoom I've been in the same place but we are required to stay until our replacement comes to relieve us.

[@Hikikomori_Gaming]

I will NEVER...EVER...EVER...EVER work in retail again. Work from Home only 😌

[@fazalhadi7262]

why?

[@johnbaraiya4268]

I think your lazy!!🤣😂

[@SpencerLevey]

The customer has the "I want to speak to your manager haircut" 🤣

[@pauldswiftie13]

So, Karen?

[@ivyrivera8081]

The Karen!

[@Brandon-lw1wx]

Rude person.

[@Pigerie_Smigerie]

😹💀

[@peppermintvalo]

"I was wondering how I was going to carry all of this to my car"....hmmm, idk, maybe in that shopping cart you used to push the shit around in the first place?

[@victorkd9926]

🤣

[@Brandon-lw1wx]

Relax, it’s just acting.

[@MercuryLove46]

Yes, because all customers are that well behaved.

[@andyrichardson9778]

Lol exactly.

[@mercy6620]

@@HighwayHeight 👁👁

[@pinkbutterflylu]

1%

[@yourmother8290]

I once had a customer throw her drink all over me just because I wouldn’t let her son sit on the bag holder (the kind like at Walmart) 😂😂😂

[@moxigeren50gabe23]

@@yourmother8290 walmart is a ghetto super market

[@zainnaqvi88]

the asian got me dying when she said “sorry guys its my break-time”

[@freakylocz14]

I wish we could do that and get away with it.

[@Royalty_girlie]

The asian?

[@barcodeBoy666-Barcoded]

@@Royalty_girlie Your mom !

[@Royalty_girlie]

@@barcodeBoy666-Barcoded joe.

[@barcodeBoy666-Barcoded]

@@Royalty_girlie ??

[@ErfBoy]

I needed this, I’m so awkward at the cashier

[@woahdizzy]

is being a cashier hard?im thinking about becoming one as my first job but im nervous

[@jalenmitchell9218]

@@woahdizzy don't do it, if you can do try to get a job stocking shelves or something, yes it is more physical than cashier but you still get to move around more and not deal with rude entitled customers nearly as much as cashier, plus you're more likely to get to work day shifts than night shifts as something else other than cashier and overall cashiering is boring AF dealing with annoying and rude customers constantly and looking at a clock the entire day.

[@matthewweir6474]

"I really like this shirt but I couldn't find a tie to go with it..." AND? Does she expect the cashier to go and pick a tie for her??

[@SA-xt1gd]

The asian cashier was still funny 😂

[@زيادالرزقي]

Sorcerer Vaati64 hi inD

[@hjkkotsu4680]

Faith abigael can i ask you how they act or they're attitude

[@elviseinstein5944]

@@riceandpotatos6009 never that deep

[@elviseinstein5944]

@@faithabigael8244 girl.... you’re the one with the irrelevant attitude tf wrong with you? Ppl like you fuck my nerves up

[@faithabigael8244]

@@elviseinstein5944 reported

[@Richxx105]

no wonder she's pissed, she is paying with a check!!!

[@stupidkarma5319]

I guess I’m the first to reply to this

[@franksmith613]

Wic checks are the worst to deal with!

[@Gamernutthegamemaster]

Honestly, I wish customers were really this friendly in real life

[@woahdizzy]

i wanna be a cashier and be even more friendly

[@Gamernutthegamemaster]

@@woahdizzy No, you don’t want to be a cashier. You deal with the scum of the universe, and literally nobody cares about how you personally feel. You’re just a guy who makes money for other people and it’s even worse when your company is shortstaffed.

[@woahdizzy]

@@Gamernutthegamemaster oh. well what job positions are good for first timers

[@hancepance842]

@@woahdizzy HA! That’ll be your worst nightmare and biggest job regrets. I would rather clean some high end place toilets than do that crap again. HA

[@woahdizzy]

@@hancepance842 i’m actually thinking about odp ogp something like that with online delivery

[@moonwalker_818]

Most customers think they are better than you when working in customer service you can be the nicest person ever and they will still fuck up the entire day for a cashier as a cashier if a customer gets loud with me I always get one of my managers before the can get to "let me get the manager"I do it first it pisses them off more(:

[@fayannreid6808]

True true

[@SunilKumar-mk7hh]

NICE VIDEO 👌👌

[@aliciamarie4588]

i've never been to a goodwill that sold chips

[@uhm_5414]

Alicia Marie I’ve never been to a goodwill that looks like a grocery store 😂

[@kubotaman1985]

I work at Goodwill and we used to sell chips many years back back we don't anymore

[@person5163]

Goodwill has that little soda spot but no chips or any other food

[@keyshaross2665]

Yeah I've never seen that either.

[@cowboyz4life579]

The only person with attitude in this video was the white lady customer making faces checking her watch constantly thinking she's above/superior to the cashier "in my opinion" let the cashier lady do her job she did nothing wrong!

[@MC-mh2ju]

cowboyz 4life That's funny, because the cashier's attitude communicates that she thinks she is above the customer, the job and the company. It's as if she is expecting a thank you just for showing up to work.

[@GmoTheCat]

The cashier is just there.... No attitude at all. She just dislikes her job...

[@Despina838]

I thought the customer was pretty nice, she just looked at her watch, she didn't make any snippy comments or anything.. the cashier was looking away from her, anyway.

[@mikeles7595]

What's she supposed to do while standing there, if she is not allowed to check her watch.... stare at the cashier?

[@wolfie8227]

Bull. Her attitude was what was wrong. And plus she lied about the return policy. You can't just return whenever you want. You have a certain time limit. Plus at the end when she went to break was uncalled for. If it's your break time, you wait for someone to take over for you. If it's your break time and it takes a long time, you call over a manager. I do this all the time. If I don't know the information, I'll offer to call a manager over. If the customer wants me to, I'll call them over so they can get the right information. Yes, not every customer in the right, but this one cashier out of probably a hundred will probably not last in her job if this was real and not acting.

[@eunicebaloyi8190]

OMG the second cashier when you offer your kindness to the customers they will give you same kindness and it's good to know and tell the customers about the promotions in the store thts is running

[@jessegamingtv2146]

Lol the first cashier lady is literally me

[@RaleighBecketGipsyPilot]

I honestly don't expect good service at places like that. Each and every time I walk into Kmart or some other place like that, those employees are terrible. I've gotten to the point where as long as they ring me up and I'm out the door, I just don't care if they make eye contact or help me to my car.

[@mistofoles]

Ok, here's a few pointers. Smile and acknowledge the customer as they approach your till. Engage them in chat while you're serving them (unless they don't want to). Keep scanning well paced - If the customer's groceries are building up too much at the bottom of the till, help them to pack, or wait till they're clear. If the phone rings while you're busy, ignore it, or if you have to answer it, just say "Hi, let me call you back, I'm with a customer right now." If the customer is paying with a card they need to sign for, check the signatures match. If you're not sure they do, call a supervisor and explain to the customer what is happening. Smile and say "Bye now" as the customer leaves. Wait till one customer is clear before beginning to serve the next person in line. If somebody you suspect may be underage tries to buy alcohol, ask them for ID. If they cannot provide it, then refuse the sale. If they become belligerent, then call for the supervisor or security. ( Remember, it is you who could get into trouble for serving somebody who us underage. ).

[@kurtcummins8426]

Yes but chatting holds up customers very often. I do not believe most people want to chat. Being polite is just fine.

[@miumiu14822]

Kurt Cummins definitely. I often have to wait while the cashier chitchat nonstop with the customer before me.

[@Veronica-ij1zj]

I laughed waayyy to hard at her leaving the register 😂😂😂

[@Codie510]

Dont know how I ended up on here.but she puts the.football in the bag twice

[@wolfie8227]

3 times I believe. It's weird lol

[@BlakeGM]

This is an insanely high quality video for 2009

[@Brandon-lw1wx]

It wasn't the 1950s,zoomer

[@BlakeGM]

@@Brandon-lw1wx When's the last time you held a job?

[@Brandon-lw1wx]

@@BlakeGM What kind of question us that, Zoomer?

[@autumnpeirson6976]

I never go to break until I make sure someone is coming right over, if its time for me to go home or go to break, I wait until I have no customers, and then I flag my manager down and ask if I can flip my light.

[@wolfie8227]

Exactly what every cashier needs to do. You can't just leave your position. You get in trouble for that. Sometimes store is busy, so I understand when my break or my time off is a little later then I hoped.

[@adgone01]

Did the second customer get a job and take over the cashier position?

[@Brandon-lw1wx]

She was already wearing the vest and name tag when she pulled up. Could have just taken her place then and let her go to break instead of getting in a huff.

[@freakylocz14]

I wouldn't have assumed the customer wanted a carryout. You'd be surprised that it could insult people.

[@autumnpeirson1130]

I work at a grocery store and our policy requires us to offer carry-out.If we don't we could get written up for it.

[@Zachattack0_0]

+Autumn Peirson publix?

[@SilenceGlaiveMaster]

As someone that actually worked at a Goodwill lots of people do. BUT you need to ask them if they want assistance. Usually ask when it's a lot of glass or furniture

[@parkerhowell646]

Piggly Wiggly?

[@autumnpeirson6976]

Not Piggly Wiggly.

[@ASX2381]

Staff attitude and how company treat staff are equally important.

[@zekeholloway4413]

2:11 that lady was like “be a bitch to me, im gonna pay with a check!!”

[@davidbate9264]

Credit card process: verify signature on back of card if manually processing payment. If no signature is on the card then ask for ID. Colour code pricing explanation is an opportunity to enhance sales, more information should have been given at this time.

[@sarahtrudy2538]

A cashier is a big job

[@erikasmith6322]

My biggest fear is being rushed.

[@mikeles7595]

What's with the "Hi, how are you today?" requiring customers to think of a response. More work for everyone. Why not just keep it to 'Hi".

[@askiavance3281]

Sounds more engaging

[@Jimbogf]

I'm so sick of that question. Every cashier at every store, makes me want to punch THEM RIGHT IN THE FACE FUCK YOU

[@alinastarcover5228]

@@Jimbogf Karen much

[@GhisingbinuLamabinu]

Wow thanks to information 🙏

[@katrynamcintyre5687]

June 15, 2018: Life is a journey filled with new faces, experiences and lessons. Always enjoy your work....it will provide health, happiness and prosperity. *You make known to me the path of life; in your presence there is fullness of joy; at your right hand are pleasures forevermore. Psalm 16:11 P.S. I liked the skiis and my mother would have liked the lilac sweater.

[@Fayekri]

I started working as a cashier today and I already dislike it lol

[@barcodeBoy666-Barcoded]

Excellent video !!

[@ziedan449]

I DONT KNOW HOW TO COUNT MONEY FAST!

[@greenbean8990]

bruh me too someone helppp

[@Lildoucheboy]

@@greenbean8990 take your time, its better to give the right amount then fuck up on it

[@autumnpeirson1130]

I never go to break until I am finished with who is in my line.I always ask my managers if I can shut my light and go after I finish up with those who've been waiting.

[@autumnpeirson1130]

What I meant was, if I'm in the middle of ringing someone up, as in the middle of a transaction, I'm not gonna just stop and go to break.I'm not a minor, so no, I don't need to take my breaks when it is due.My store is usually good at giving breaks, but if someone is running late, I have to wait until they come, doesn't really bother me, I personally don't need a break on a 4 hr shift anyways.

[@Hazara26]

***** I think it is not right to not take break in 4 hour shift. You need to go for drink and eat or just pause for 10 min to catch up. I can go without break for 8 hours work but, I think it is not right. So what you do is your choice I can't tell you what to do. I just posted what I think is right.

[@terribletanner805]

No, if it's time for your break, and you notice a little old lady inching towards your till with an overflowing trolley - sure, your manager's gonna bark at you to give up your break and sort that rubbish out - but what you do, is say "With respect, madam, I've been stood in this one place for four hours, and I'll be damned if I'm standing here another minute. My manager will happily come down from his high horse and serve you, as he's only smoking cigars and laughing at his lowly staff over CCTV anyway."

[@ephemeral5298]

Apparently, where i live, breaks aren't required for kids over 18. I just started working at a 7-eleven and holy crap, my back is killing me.

[@reynornamoc8190]

it was nice in the scene 2i really love how the cashier been interact with the costumers,.like

[@davidw3534]

what goodwill store sells potato chips? That shit looks like a kmart

[@kristenshepherd3291]

and brand new items.

[@evanjefferson2809]

+whoa suckaa you are right

[@carvahaunter122]

My goodwill has a few brand new things, but not food.

[@gracebediako1666]

They sell candy at my location lol

[@sireugenecourtney5797]

How do they handle piss breaks or are the clerks required to use depends for emergencies.

[@SilenceGlaiveMaster]

Usually someone has to cover for the cashier if they need to use the bathroom

[@mistofoles]

You call for a supervisor and tell them you need to use the toilet.

[@wolfie8227]

You can ask for a restroom break, but saying "piss break" will probably get you in trouble.

[@Jimbogf]

"I need to take a giant shit"

[@sushistalker2696]

Well that DEPENDS who you ask

[@kyndrakhloe661]

The first cashier didn't even ask to see an ID when the customer payed with a check. The second cashier didn't even ask to see an ID either when the customer pay with a credit card. It is policy in every store when customer is using a check or credit as payment to see identification. The second cashier didn't even ask her if she needed help she took it upon herself to call for a carryout. Both cashiers made mistakes...

[@eb3928]

+kyndrakhloe661 you are right, thank you

[@ELP1125]

+kyndrakhloe661 Like you know the policy of every store

[@autumnpeirson6976]

+kyndrakhloe661 I work at a grocery store, we don't ask for ids when using a credit card(we do with checks though) but with Credit cards, we only ask if they're buying over $100 in gift cards.

[@Jaxionisnum2]

+Autumn Private (Springfairy) had that problem the other day think it's gonna cost me my job smh

[@jessicaalva6117]

+Autumn Private (Springfairy) That makes no sense if you don't ask for id's with a credit card purchase. How do you know that's even the individual's credit card. That cause credit card fraud in and if that's the case the store can be liable for it. With a debit card you dont need to have id because you enter in your pin. But checks and credit card purchases it require id.

[@goodgood4134]

Good job 👍😃

[@johnmcgrath4525]

Lady hosting looks like she got her outfit right off the rack!

[@kurtcummins8426]

What does that got to do with anything.

[@meryannu7346]

That's a lie, no goodwill store is that NEAT & quiet! Jesus Loves you.

[@cansofswine126]

As a customer i honestly prefer the first girl, is that bad 😂

[@mgore90]

As a non-American can someone explain to me what 'good will' is? I always assumed it was like a 'food bank' in the UK, where the economically disadvantaged go for charity handouts. i.e. that the things there were free. But the video suggests otherwise.

[@r4naaa]

It’s a thrift store

[@mgore90]

@@r4naaa Thanks Rana. I'd forgotten I'd written this. I guess they are like what we call 'charity shops' then. Also, the first lockdown must have sent me crazy; why was I watching an American cashier training video? 😅

[@SA-xt1gd]

Omg i was like that the 1st week i randomly told them sorry it my break time without no warning, no closed lane sign, no lights off and they were like but i was here the whole time lol i was such an ass 😂

[@nisabowen3610]

U can stop. Talking about this

[@electrogeek77]

Where's the part about how Goodwill can legally pay their disabled employees below minimum wage?

[@kubotaman1985]

+electrogeek77 That is NOT true

[@NurseBae50]

I’m 😂 at the first cashier she say yall gotta wait for somebody else. I’m going on break.

[@Jacquelinebaker-f5g]

That haircut is crazy was she on the Halloween movies 😅

[@bolver25]

3:00 Looks like a typical Goodwill experience to me.

[@Jaxionisnum2]

The costumer became a better cashier lol This is helpful though

[@christopherc.1659]

Nicest Good Will I have ever seen!!!

[@Dtachedkid]

1st lady left her stuff in the bag lol

[@tiger121372]

if you look closely at the second woman in line she is wearing a goodwill vest but later it is missing she is the cashier in the second part of the video

[@claudia-B.]

My first job was at good will and I always give very cheap almost 25 cents when my costumer looks really poor 😥

[@phish_1]

She doesn’t make conversation with costumers and she eats while assisting costumers 😂😂😂😂

[@mitchellarmstrong3759]

I work as a cashier in a supermarket. When I have a break, I either have to send customers to another register, or have someone come take over.

[@vminhope3040]

Managers have to be reminded of break and lunches. They gave everyone else their lunch while I got there first and was literally with so much lines that I didn’t even have time to tell them until I saw everyone else go except me… like y’all need to make sure everyone is going in order. And ask everyone not just one person cuz that person might assume someone went but didn’t even ask them. The managers accused me of going when I went to the bathroom and that’s why they didn’t give it to me.

[@KareenaStrait]

that was a good example!

[@moselantjapakisi9574]

greating a costomer is very important

[@Caitlin816]

Saturday, I’m really busy Gabriel but now I’m gonna have to go shower now, but you can make me on Sunday to go to the park

[@siegearcher]

Oh how will I ever get these ski's out to my car 😮‍💨

[@haywardsdave]

I hate shopping..Most shops are staffed with useless, unhelpful staff. The recession has been great.!! It has been a real kick up the backside for shops to give better service or go out of business..!! GOOD..!! Im glad to say that supermarkets here have started delivering so you can sit at home, see what you need, click a few buttons, and for a few pounds have the whole lot delivered..no need to even go in the dam shops anymore and put up with car parks, old people in the way, or shop staff..!!

[@Beth9228]

The first checker was kind of rude when she went on break. I used to checked out people when I did some checking at a grocery store during the off season where I lived. I kept on checking till I am done before I go on break. To me it is just a few minutes later. I was friendly towards the customers,too. They do come first. I was mostly in the deli/bakery departments and I did know how to used a cash register.

[@loveskimberly929]

Lies

[@nikendwiernawati562]

Im a cashier too.. And when people wants to pay i always say good morning or good evening etc.. And always trying to be nice :)

[@Myegoneedsthis]

Hello beautiful

[@planetina1145]

If your the only worker and a lot of customers you get no breaks at all. Period. That’s just how it is.

[@marioluffy7269]

lol "break time for me bye"

[@jackguimot3096]

I fucking hate when a customer uses a check

[@mistofoles]

I did too, but you can't say that, ya know ?

[@DariuSlambert7]

i believe in the second demostration, the cashier shouldve asked if the costumer needed help

[@franksmith613]

I like receiving better because you are in the back and it's all calm. You don't have to deal with assholes all day! Just Vendors. The pay is just as good!

[@Brandon-lw1wx]

Is this a real Goodwill? The store sells food and it seems the products are new not donated.

[@loveskimberly929]

Donated chips expired 😂

[@AuntieHarley_Quinn_1996]

The second scene is how every cashier should act. That’s not exceeding expectations. 🙄

[@brandelynsweetenburg2097]

The customer can look at their watch all they want. The real question is how much responsibility should employees have when they are the only cashier? She could have moved faster. Yet, their are employees who will turn their lights off before being told to. Management knows their break times but stuff changes with the amount of customers.

[@Aiko_63194]

1:33 oh it’s been 2 fucking seconds

[@dumsordumsor3943]

can you tell me the name of the software they're using

[@sushistalker2696]

I swear when the Asian chick picks up the phone she says “Hello Google”

[@regann7227]

3:18 I'm not folding your clothes excuse you LMAO

[@maryshaffer8474]

I would like to work at Goodwill. They don't sell alcohol or cigarettes which are the one and two main reasons cashiers get arrested on the job. They pay less but aren't as held criminally liable by police.

[@Donotsellyourselfshort]

She was reading strike 1 she didn’t say hello and didn’t smile or make small talk the phone call should have waited till after I’m assuming they don’t accept checks and she didn’t thank them and you don’t walk away from a customer for your break cashier 1 should be fired

[@tomtude]

well don't expect too much from casher , they don't get enough paid extra job to say something make customers happy ..

[@ro9831]

The first scenario when the customer was so upset was becasue her bill was a hundred dollars more for the exact same shit as the second scenario for $38 😂 also she’s the one asking the dumb questions and writing out checks taking more time for the cashier to do her job, but impatient when it takes more than a minute! Get a debit card, read your receipt about the return policy, just because you’re a customer doesn’t mean you have to be so rude to the cashier!

[@officiallove2fly669]

message to customer: if you don't like the service 1 go to the self checkout 2 go to another store 3 shop online also use credit cards and not cheques!!!!

[@patevans6154]

Why doesn't the second cashier who supposedly "exceeded expectation" don't even have eye contact with the customer when she talks to her and she's not even smiling and saying goodbye properly...that is not very good customer service at all.

[@jessicaluna4445]

OMG! that first lady was rude! the second one was really nice.

[@alecsalloum2738]

Jesy Lu the first customer forgot her bag

[@scrutini767]

Excellent video. Can I use this in my channel

[@yiaxiong2009]

Thank you...You can put a link in your channel to my video but you can’t not use my video in your channel.. if I understand you correctly..

[@la1897]

My second boss will love first customer service person because all workers he love to roster with are his relatives and friends. Whoever works hard , but whoever is not his friend, he hate and use lots of body language to bully.

[@thepeterchannel3230]

The whole point of goodwill is, it's for poor people. A table for 3 dollars. A piano for $17.00

[@xHitroverx]

I like how she gave the first girl a check so it was a waste of time

[@baileysmith5176]

I like the 2 one

[@fitnessence]

She was reading a book instead of stepping out of the register to find something to do , she didn’t greet the customer, harsh response when the customer asked a question. Didn’t say sorry I. Have to take this call and then pages and slams the phone , which can be heard over the intercom. She didn’t even thank the customer for shopping . That’s why the customer snatches the recipes from the cashier for bad service 🤣😂🤣

[@diegobarajas4393]

I like the first one better

[@lydiamcsparron]

That looks more like a dollar store. Also I hate how the customer keeps looking at her watch. I'm a cashier and I'm not very good at conversing with customers but I always make sure I smile and ask how they are. I also always ask if they'd like something and not just assume.

[@LL-qk6xo]

Goodwill is a great store for savings except the one on Shiloh and beltline in Garland Texas terrible people work there .

[@ratinthehat_]

This was so funny

[@NintendoGuyBri]

Yia Xiong really needs to work on her editing skills. I saw the same football sitting out on the counter after it was bagged.

[@_syraski]

they must got some personal beef going on

[@LiveStarNews]

Lol I noticed that too 😂

[@Dragon000]

Lol if you never worked at cashiers before you probably won't understand the stress they have. There are usually limited numbers of cashiers but with long line ups, and of course no one would come and help even after you page for help six times. Managements don't support the staff even if people are obviously trying to rip off the stores. I know there are lazy cashiers and they're those who haven been there long and know how to avoid getting fired. But those who work hard don't get paid enough.

[@lorlorlorlor5551]

Thank