GoPro Hero 11 Black Rear Screen Flickering

My brand-new GoPro Hero 11 Black's rear screen started flickering after just a few weeks of very light use. I contacted GoPro support and after having me try a manual firmware update, they said it was probably a manufacturing defect and replaced it under warranty. Here is a link to the support thread: community.gopro.com/s/questio.... Here's a video about some more issues with GoPro cameras by ‪@NPLVentures‬: • Why Everyone is Abando... . If you've had the same problem, please leave a comment and let other users know if you were able to fix it!
#gopro
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/ benfinio

[@stuartmorley6338]

Mine is six days old and has a slightly different problem in that there was a ring (like a frame) that flickered. Resetting the camera didn't work so I am returning it. Interestingly I had it connected to a USB via my Mac overnight to download videos. The camera said no battery but there was one in it. I took the battery out and back in again and the battery was fine. I guess it overheated as it was quite warm to the touch. It did the same thing outside so it wasn't the 50/60hz setting. It still did it after cooling down for 3 hours.

[@Randys_Relics]

Happened to me this morning, left it charge overnight and here we are...

[@Randys_Relics]

Update, go pro has started a replacement process.

[@1bum]

same really fuckin sucks how we spend 400$ for a product just to have it defect, feels like companies cut corners more and more every single day

[@Randys_Relics]

Update #2. I received the replacement about a week after shipping the defective camera back. Works fine but I am afraid to leave it on for extended periods of time.

[@scottphoto720]

Same issue on the Hero 11. GoPro said I need to replace the camera at a fee to me. Makes no sense.

[@sefamertcimen]

Why is this happening? What needs to be done for repair? I'm having this problem with the brand new hero 11, it happened by itself.

[@JeffHollon]

I have the exact same problem with a new GoPro 12. It seemed to work OK initially, but after fully charging the main screen began flickering severely. I have been unable to fix it with updates or resets to the camera. Looks very similar to what your 11 did only it happened sooner. I'm returning it and also hoping the second one is alright.

[@BenFinio]

Bummer to hear that this is also a problem on the 12. I don't plan on upgrading anytime soon but hoped they would have fixed this.

[@manoleplayz7863]

It's the same for me, I've had my GoPro 12 for about two weeks now with very light usage, and after letting it charge for about a day the screen started flickering. A manual update didn't solve anything.

[@BackyardNatureyt]

Same issue with a Hero 10 after setting it up on a bird feeder. I use a 5 and a hero 7, both run until battery dies on bird feeders and no issues.

[@dalandan8300]

same issue, i was transferring files from gopro directly to laptop. i used to do it before, no issue, only now after i pulled the cord. I noticed that gopro is super hot when i removed the cord.

[@sherazkhan3]

How did your 2nd one did and how long did it take gopro to ship you the 2nd one? I have the same issue as well as my colleague!

[@BenFinio]

I've had the second one for months now and it's been completely fine. I don't remember how long it took to ship but it was pretty quick.

[@BalolongReels]

same issue . Hope everyone can help me to fix this issue

[@mgacreative]

Brand new Hero 11 Black, 1 month of usage - this happened to me probably after type-c connection to computer. I have GoPro webcam on my laptop since it doesn't have an integrated webcam. The connection somehow never established, during the plug in and out process camera exposed to heat -* when I touch it battery and body was hot. I am not 100% sure but I noticed the flicker after this so...

[@BOTE_BornOnlyToExplore]

Same problem with me

[@justinenanas5482]

Yo this happened to me just now, been using my gopro for filming since 10am but when I plugged it on my computer using usb-cable, the rear camera has been flickering.

[@morpheu5]

Just got a Hero 12, brand new out of the box, and the issue is still there, so I guess it's down to luck.

[@steve9115]

Hi just came across your thread on the GoPro support page and then this video. I'm having the same problem that just started after only a few days. Have you had any issues with the replacement?

[@BenFinio]

Hi - this actually just happened and I don't have the replacement yet. I was a little disappointed to find out that while the UPS shipping label is free, there's an additional *$27* fee for pickup, so I need to find time to go drop the package off and haven't gotten around to it yet. Did your problem seem related to cold weather at all?

[@steve9115]

@@BenFinio Not at all, I brought the camera home, recorded about 30 seconds of test footage inside the house (constantly around 70-74 degrees) and turned it off. Came back 3 days later and noticed the flickering immediately. I'm debating returning it to BestBuy for a replacement or returning it altogether.

[@BenFinio]

@@steve9115 I bought mine directly from the GoPro website so had to go through their support for the warranty replacement. In your case I hope Best Buy would just replace it. This is my first GoPro ever, I'm willing to give it another shot but I wonder how widespread this defect is.

[@BenFinio]

@@steve9115 Have you tried the manual update? Just checked the support thread and saw a reply from another person who said the manual update worked.

[@steve9115]

@@BenFinio I'll try that next. This is my first gopro since the Hero3. Will report back.

[@riokrizellealvarez787]

Hey there! Just happened to see this video coz I’ve had the same issue with my gopro 11. I just bought it 10 days ago and after light use too, it started flickering and has vertical lines on the screen. Though I can still use it. It sucks to experience this not long enough after I bought it! But I am in the Philippines and replacement is not promised tho it happened to me after I updated my gopro 11. Hope you got your replacement! I just hope that go pro will see this issue. It’s such a relief to know that I am not the only one who’s experienced it.

[@BenFinio]

I got my replacement and it's been fine so far - I've been using it in cold weather, although I have just been doing ~1 hour videos during the day, I have not left it outside overnight for star trails. It does seem surprising how many people are having this issue - I tried replying to the support thread and contacting GoPro on Twitter to see if it's a known manufacturing defect at this point, but they didn't reply. I hope you can get yours replaced!

[@psadeazevedo]

@@BenFinio Thank you for this video, actually it happened the same with mine out of the box after a full charge! I already contacted the support and told me the same story and send over the link to provide data for a replacement in case it doesn't work. Unfortunately it didn't, may I ask how much time it took to replace and how it was the entire replacement process ? Did you sent the camara somewhere ? How much time it took ?

[@BenFinio]

@@psadeazevedo honestly it's been so long since this happened that I don't remember exactly how long the entire process took, but I think it was pretty quick. I do not have a second camera sitting around my office so I think that means I sent the first one back.

[@psadeazevedo]

@@BenFiniothank you for your insights. I know it was long time, but I guess you received the new camera first and sent after the defective ? This is a painful experience.

[@BenFinio]

@@psadeazevedo I searched back through my email history, it looks like I had to ship them the defective camera first and then they sent me a replacement.

[@L37777]

I have the same issue !

[@iOsmanZaman]

I just had same problem after use of 2 weeks 😅 its brand new !

[@MFASonic]

Same problem here two days after buying the cam. Left it on a charger for about 4 hours - the Hero 11 got quite hot and shows back screen flickering.

[@MFASonic]

EDIT: GoPro replaced the camera within 2 days, which is a great response time. The new, replacement cam does not become hot, has no flickering and a better touch functionality on the back screen. I suppose it must have been a faulty series of screens.

[@hendrapurbaya6778]

I have the same problem with my gopro 9, the rear screen starts ti flicker after, say, 20 mins of 1080 at 30fps recording. The flickering stops when the camera cools down. am I the only one with this problem, any fix? I bought it secondhand, and was not careful in checking, I used it at that time for recording 15 mins only, It was fine, and the problem happened afterwrads.

[@IthacaNature]

I think everyone else in the support thread linked in the description has a Hero 11, I'm not sure about the 9. But you could reply to the same thread.

[@storymaker_____]

did u fixed it

[@IthacaNature]

@@storymaker_____ they replaced it under warranty

[@zacku7633]

I have the same issue after ~36mins 4k/60fps recording on new bought gopro9

[@jomermedina7069]

Same problem encounter today

[@kayane3711]

около года использовал 11 го про потом в какой то момент я забыл отсоединить от компа она была включенной примерно 3-4 часа после этого стало мерцать и притормаживать видимо связано с перегревом или компом

[@Bikes_exv]

Решили как-то? Тоже самое…

[@kayane3711]

@@Bikes_exv это видимо от перегрева на пару дней потом сама востановилась

[@Bikes_exv]

@@kayane3711 да, скорее всего так, у меня тоже наладилось. Но это появилось именно после зарядки, если съемка - то такого нет, даже не солнце.

[@connorperzely6754]

This has happened with my GoPro 10 and 11. Both happened the same way from leaving on a charger overnight.

[@digitalmilo]

Same thing happened to my 5 day old Hero 11 - i plugged it to PC and downloaded the files - the camera became so hot that it damaged the rear screen and I have the flickering problem

[@fifthgear93]

This literally just happened to me 10 minutes ago. I plugged in the GoPro to transfer files to my PC and forgot it pluged in for about 40 minutes. It got insanely hot. When I realized I've forgotten the camerra plugged to my PC i checked it and saw how hot it was and that the screen has started flickering. Were you able to fix the issue or is the camera permanently damaged.

[@digitalmilo]

@@fifthgear93 it was exchanged by GoPro for a new one

[@fifthgear93]

@@digitalmilo I see

[@ammarchishti94]

Hey thanks for your video I had the same issue today with my go pro hero 9 when i shot on it for almost 57 mins continuously it was mount inside my car and it wasn’t that hot evening time When i stopped rec same thing screen was flickering but with some time it gets less flicker and now after 6-8 hours its not happening anymore P.s i bought it used from someone Let me know if you diagnosed why that happened

[@Adam-yb1ot]

same problem for me, but i will see if it will dissapear

[@BenFinio]

Never diagnosed it, I contacted GoPro support and they replaced it under warranty.

[@andrewford80]

Same problem. Started after plugging in to a PC to download some videos. Only had it 4 days. Will be interesting to see how this pans out

[@BenFinio]

My second one is good so far, although I've only left it out in cold weather for about two hours max, not overnight.

[@TRUE_GR1T]

mine just started doing this too..had it since october with no issues, Went out 4x4ing on the weekend with it but it was in the truck the whole time. Plugged it in to upload my vfootage and when i unplugged it the screen stutter started.

[@BenFinio]

@@TRUE_GR1T Definitely annoying - let us know how it turns out.

[@XerianPrince]

Hello, I'm just experiencing the exact issue as yours andrew. May I know if the flickering persists until now?

[@andrewford80]

@@XerianPrince ours is ok now. The flickering subsided once it cooled and we now avoid the conditions which cause it. When you connect it to your computer, the go pro needs to be on for file transfer. This condition drains the battery and causes the GoPro to heat up. Which induces flickering . Make sure if it's connected and you've finished downloading the files that you turn it off. It will then charge and not overheat. However. This brings me to my next gripe. When downloading files direct from the device, it's painfully slow and the time stamp on the files is reset to the time of the file copy. Not the time the video was taken I swear, GoPro are fucking hopeless. If you can, you're better off not connecting to your computer at all and just using a memory card reader then ALL of the above mentioned issues will never happen.

[@user-rj8uu3pv1t]

what should i do ?

[@BenFinio]

if you are experiencing the same issue I recommend contacting GoPro support

[@connorperzely6754]

My GoPro 10 had flickering just randomly go away on its own with time. This just happened to my 11; hopefully the same happens.

[@kickedoutonthestreets]

Yeah, I left it charged to my laptop usb port and left it turned on. I hope by giving it a little rest it will fixes the issue on its own.

[@fifthgear93]

Just had the same issue with my 11. Left it plugged to the PC for about an hour and it got insanely hot, after which the screen started to flicker. Did your flickering issue go away on its own or was the damage permanent?

[@connorperzely6754]

@@fifthgear93 update: it went away after a month on my 11. No permanent damage

[@fifthgear93]

@@connorperzely6754 Thanks. I turned the GoPro on today and there is definitely less flickering than yesterday. Hopefully it gradually goes away. Very odd issue.

[@fifthgear93]

@@connorperzely6754 2 days later now, the flickering has completely gona away.

[@TRUE_GR1T]

this just happened to mine too...just used to on the weekend and had it plugged in to upload the footage. Unplugged it and turned it on and this started happening.

[@XerianPrince]

same issue experience, may I know if the issue still persists up until now?