Homeowner Keeps Pestering HVAC Tech: Will He Ever Figure Out the Problem?

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[@SixTwoHemi]

The home owner on your back while you were trying to mentally troubleshoot the problem shows true professionalism. Nice work

[@WWHVAC]

Thanks for watching and the compliment

[@l3luemaglc]

Got a helicopter customer 😂 the worst type

[@roaddog7793]

Why u can't explain what u r doing after all they are paying for your time if that upsets you find a different career

[@ChillMastersAC]

@@roaddog7793home warranty deductible at best is what they’ll pay plus a little labor most likely. Having heating and cooling is a privilege and if you really cared so much about what’s broken or so fourth you would learn how to fix it yourself. Let people work doing this extremely rude and only makes us want to leave you with a broken system.

[@HVACNOEL904]

You did a really good job keeping your emotions controlled with the customer. Your a really great tech brother

[@WWHVAC]

Thanks for watching!

[@MCRD115]

That Helicopter kept hanging around asking questions. Walter you should have charged him extra for the HVAC Class you gave him. 😂😂😂

[@smacleod69]

Its a lennox, thats the problem!

[@glenbeaver2784]

Sometimes I have fun with the helicopters. Most of the time they will ask, so how long have you been doing this? I look at them dead serious and say. You mean counting today? They will either start smiling or look quiet horrified.

[@caru3257]

Always two week for me.

[@johnritchie1411]

"Let's hope that's the issue" 🤦‍♂️😅

[@andrev636]

My old manager used to tell customers straight up “I’m like evil kinevil, whether it works or not I’m paid for the attempt” lol and customers LOVED his humor, he was dead serious

[@briancarlisi2224]

Just curious. I don’t mind them if they genuinely are trying to learn. I only get annoyed when they challenge everything I’m doing. Remember the best customers are those that pay CASH!

[@Niveous23]

I'll talk to a customer all day, but I'm not there to prove I'm a good tech. "My AC works at home" is the line we're collectively allowed to say to a really shitty customer. One poor woman hassled me every 4 minutes. My co-worker was laughing his ass off under the house when he heard me tell her, "Ma'am, I'm literally holding fire right now, I'll talk to you after I'm done brazing this for you."

[@bobboscarato1313]

And those with good credit also give you good referrals!

[@dixiebrick]

As a former maintenance guy am amazed at the technology in use.

[@samyz1660]

Helicopters are mind bugging!! Good job Walter for keeping it just business.

[@palmsofdestin1]

Almost as mind-boggling as your illiteracy

[@tinman4585]

The toughest part of our job as HVAC technician is a pain in the ass customer good job keeping your cool. I had to get in my truck and leave before on a 100 degree day because the customer was counting minutes as i was tracing a short only to get it running to find out it was low on gas. 80 hr weeks in heat waves and pissed off customers sometimes break us

[@WWHVAC]

Yeah thats tuff having to break more bad news after all that..wonder did you preform a leak search lol

[@tinman4585]

@@WWHVAC no it was R22 system I explained to the guy i need to do a leak search and he was getting nervous because I already had 2 hrs in at $130 per hr the units looked like they hadn’t been touched in years mice made a home and the urine shorted one unit

[@tomoliver8498]

If I feel annoyed by a customer I put them to work making them run up and down stairs to make thermostat adjustments. Only did that once. I really don't mind customers watching and axing questions. Not a big deal to me at all.

[@bobboscarato1313]

@@tomoliver8498 Tom Oliver you have the right attitude for the service business. I did the same for more than 50 years. If you can't deal with a customers who measures your time; you need to fire them. They won't be happy anywhere they go and waste your valuable time!

[@rwcasto]

😂 the good ole helicopter

[@TNHVACLIFE]

I hate that type of costumer always have dispatch put in notes don’t send me back

[@andrev636]

These are the customers that if you can satisfy they will be customers for life! Allot of my customers started like that and now I’m the only one they let out

[@CHRISDOESHVAC24]

Customer Needs to go inside and have a cup Of tea 😅

[@WWHVAC]

Or sum Coffee

[@CHRISDOESHVAC24]

@@WWHVAC coffee may have made it worse 😂😂 good job 👍

[@swaterman08]

I would have removed that Air Circulater controller first thing and kicked the home owner in the ass for buying BS T-Stats

[@stephenbullock-yn3vh]

Gotta love helicopter customers hahaha 😆 when I have customers breathing down my neck I tell em your paying for attention or please let me do my job and back off

[@metsoft156]

This is why I'm glad I went commercial. I could never work with someone hovering over me like that.

[@MoonRambo702]

I handle each helicopter differently, sometimes I talk their ear off until they leave, troubleshoot aloud, explain exactly what I’m doing using the most complex language and made up words as I can. What I find works best with the ones that just wanna help is give them a job to do. Hold the camera or flashlight, take a ir thermometer gun and go check the temp at each vent or ask them to watch the thermostat and let me know if it turns off. 😂 Only once had I needed to be firm and slightly rude. It was hot and a long ass day.

[@texastyrannyresponseteam794]

And you wonder why customers don't trust their "contractors" lol.. You are why... Making up words... Probably making up diagnoses too.. Once you lie, you can't be trusted... At all... Do your job... Do it well... Deal with the client.. Its his money that makes your living... Without him, you have nothing..

[@MoonRambo702]

@@texastyrannyresponseteam794 I do my job with integrity. There is nothing wrong with having a little fun with an annoying customer. Maybe you should just focus on tyranny. You clearly aren’t doing your job at all.

[@texastyrannyresponseteam794]

@@MoonRambo702 thanks.. Im glad you do a fine job.. And i do understand a pain in the ass client..

[@The12stonesfan]

One of the things I've learned over time is that sometimes you got to check the contactors when you ain't got 24 volts, it'll save time and save stress haha. Also that thermostat looked bad I've ran across a few of those, one of the worst if not the worst in my opinion.

[@joemcfarland3491]

Did he know what he was looking at/for‼️😭😭😭

[@thesilentonevictor]

Good video you made the helicopter understand ac in one visit that is not easy to do 😂

[@garrettgearhart6123]

Lucky you had that plastic spade connector cover on the common side of the contactor when it touch the bottom of the contactor. I fried the furnace control board and thermostat a couple weeks ago by accidentally doing that and the metal spade welded to the bottom of the contactor. The homeowner was in his office right next to his thermostat when his thermostat started smoking lol.

[@WWHVAC]

That would have proved his point. Need to watch me lol...but luckily ive only blown fuses by touching metal on the 24v coil while energized

[@garrettgearhart6123]

@@WWHVAC I give you props how you handled him. If he was a fresh call, I would’ve dealt with him the way you did but doing home warranty work I can’t say for certain I would’ve been as professional lol. Separate note all the new guys or youngsters at my company that need help learning I shoot them towards your channel to watch when they’re chilling at home. I’m in Arizona, so the set up you have in Texas is similar to Arizona and I like the way you do from start to finish. Thanks for putting your content out there.

[@EnfernoMuzik]

He don’t even know what he looking at! Let me work and get out the way!! Very good staying patient.

[@latrell241]

Dude bout to get hit with dat cap 😂😂😂😂😂

[@Gabe0220]

You weren’t getting 24 V at the unit outside because the the contactor was bad?

[@yhird]

Excellent diagnosis and repair.

[@WWHVAC]

Thanks for watching

[@pelon542]

i put those helicopter customers to work,make them hand you stuff,send them to check the breaker panel and so on and they'll leave on their own most of the time lol

[@Eddy63]

Well Walt , did you teach the customer anything Good vid none the less ...

[@ParabellumX]

"If you don't mind sir, let me do my job, please. After all, that is why you called me, right?.. Nice house though." 😆 We want to say it so bad, but we can't; our integrity and reputation is on the line. Good job, big bro!

[@chevydmax237]

He won't leave you alone

[@michaelwheatley3064]

Great job Walt dealing with that customer!!!! Great job as usual.

[@williamsmith6]

I have had them follow me everywhere, even to follow me th the van for a part 😂

[@andrev636]

I don’t mind following me in the house but I HATE when they follow me to the van. Sometimes I don’t need a part I need to recollect my thoughts

[@atb1325]

Haha that homeowner looking in the unit like he knows what is up is hilarious!! Those kind people are the worst!!

[@MrCedmac123]

Great job Walt. Thank you Lord for patience!

[@WallieGator]

Good job bro!!

[@williebryant4011]

YOU HELD YOUR OWN. THE CUSTOMER IS A BACK PACK.

[@bobboscarato1313]

For those of you going into HVACR business wishing to know how much is a service call, just call some of your local businesses and ask; then you can determine you need to cover all your costs and overhead and an honest profit. It varies from company to company!

[@WWHVAC]

I totally agree!

[@renj6531]

im surprised to see a condensing furnace in Houston, considering it dosnt get extreamly cold. I was stationed in ft jackson years back and I could justify having one there.

[@WWHVAC]

We a few! Thanks for watching!

[@Garth2011]

Looked like a crap thermostat but there are lots of them.

[@WWHVAC]

Those are the worse thermostat. I quoted to replace upstairs and downstairs thermostat bc he wants to control with phone. He hasn't accepted yet. So he make like those

[@Garth2011]

@@WWHVAC We recently had to replace our "Totaline" because the display got so weak it was hard to read but it still worked. Got a Honeywell WiFi and love it, can be controlled by phone too. 5 wire, no batteries.

[@dsmith8425]

Lmao... I always tell my helicopters.... thanks for helping.. go outside and let me know when the fan turns...or go inside and let me know when the thermostat is blank or back on.... my newest one is please stand back so my company won't be liable for any injuries thank you😂

[@TomLawson05]

Great job Walter what was the white box hanging inside the air handler ?

[@WWHVAC]

Fresh air damper

[@erics9213]

Uninvited helper.

[@AllEnemiesForeign_AndDomestic]

Those are my favorite customers. Since they wanna see I show them all the things that aren’t covered by the home warranty and then sell them on changing the system out themselves. They either leave me alone real fast or I close a deal.

[@tedhicks5431]

Home owner wouldn't climb up into the hot attic. People don't understand troubleshooting for me anyway need to be quiet if have troubleshoot gotta do some thinking happens to me at work all the time.

[@c21meister]

I’m about sick of Lennox!!!😂

[@philltafolla]

I don’t mind helicopters 🚁 roaming and asking questions . I just add it on the invoice 😬🤷🏻‍♂️🤭

[@enriquegarcia2459]

😂 gotta love the home owners. Way to stay focused on your job!

[@CarlosMartinez-so2ws]

Thanks for this video, very helpful.

[@roberttraylor1392]

awesome troubleshooting keep up the great work

[@geosteele2989]

Very informative bro thank you !

[@HNIC86]

Ayeee bruh I know that helicopter can get annoying at times especially when you are focusing on getting the job and trying to get them some cooling

[@WWHVAC]

It can be annoying sometimes

[@rj.parker]

So the contactor blew the 24v fuse. I would assume there was no 24v at the thermostat? Which caused the wait for equipment display? Battery thermostat?

[@ricardowong4062]

That Customer is the worst. Wow lol

[@markcotter2355]

Got to start first checking those contactors when you have blown fuse or thermostats not engaging. Good job Walt. How did you not get cut or lose a ear to that thing. 😂

[@WWHVAC]

That video will be too short 😆

[@andrev636]

U did a better service going top to bottom instead of jumping straight to it. Better to check everything off as you go then jump in and “fix” something to find something else as well and then question EVERYTHING u did. Cause the home owner will. That’s how u start a fire (metaphorically)

[@dyershvac5884]

That shit gets really annoying! Let the man work geez

[@skullen2286]

about the only good thing about working in a hot-*ss attic is that most helicopters won't follow - it's like a safe space xD

[@alexmprince2000]

He lucky that capacitor didn’t shock him just touching stuff 😂 great video love the channel #hvacpeople

[@bobgallo3775]

I had that happen to a customer one time, she just couldn't keep her hand out of the unit(was worried about spider webs). Lesson learned.

[@WWHVAC]

@Bob Gallo Ive been hit one time by a capacitor in front of my boss. Not fun!

[@bobgallo3775]

@@WWHVAC Me too, and to makes matters worse, I forgot to short one out when I had a trainee with me. We have all pulled some stunts. As long as the lesson is remembered. I am retired(37 yrs.), I don't envy you guys with all of the junk being made these days. Be safe !

[@gods959]

You definitely earn your money 💰💰💰💰 All that running up and down and in the hot attic 🔥🔥🔥🔥😳 you are a bad man.

[@DanielHernandez-tp2tm]

Judging by the accent I already know. Lol! Stay strong brother.

[@scottfeatherstone7156]

Nice work

[@user-ln7of9gs4s]

10:09 why does it look charred on the ground wire? It looks like it shorted out in the past, it’s all black around it.

[@hove131]

Omg I would be irritated af. Let them do their job good lord 🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

[@botha1reaper815]

He's hovering 😂

[@kingtut2421]

I hate these type of customers go sit down please let the man work ! I would have hinted to him to give me some space

[@donnellbaxter8050]

Charge for the stress they put you through .

[@mikecrawford5331]

Good job!

[@WWHVAC]

Thanks

[@seibles1]

Did the guy know what he was looking at ?

[@Dragonfiregum]

As long as you are being paid by the hour, talk away mr.homeowner.

[@MetaLavish]

Goat James 😌

[@swanjaymusic]

Those type of customers is why i love commercial over residential any day. Humans do not think about anyone but there self. Some times i tell them to go away. I do not care what they think. In a nice way of course. lmao... Most will not follow me up a 32ft ladder to the roof. LMAO.

[@palmsofdestin1]

That's probably because you'll try to charge $400 for a $30 Kickstart capacitor. Take 6 months to get a heat kit for a Trane air handler. Wire up thermostat incorrectly so that humidity isn't properly handled. Should I continue?

[@dyershvac5884]

Why don't you fix it yourself? Since it's so easy? YOU ARE PAYING FOR SKILL NOT WHAT THE PARTS COST. DO YOU WORK FOR FREE WHEN YOU GO IN TO WORK? I LL WAIT

[@MoonRambo702]

He said it was a home warranty call, In my experience, they ain’t approving $400 for a kickstart.

[@philltafolla]

@@dyershvac5884ouuuuchhh got em

[@wildlesbians]

Hi, I'll be youre stalker today. hahahahahah

[@ilosappliancevideos47]

HAHAHA! Don't you hate this kind of home owner. I am trying to focus, but getting distracted.

[@andrev636]

This is the guy who touches it and makes it worse. Or moves something you needed to see. DONT TOUCH NOTHING, there is a charge for helping/ setting me back.

[@palmsofdestin1]

Do you give discounts when you fuck stuff up?

[@eugenkaranxha5053]

I don’t care if owners want to watch me I usually put them to work in many cases I make them go up and down to turn thermostat or power on and off I’m perfectly fine them being over my shoulder only kids I can’t stand because they are too curious and I don’t feel safe with them being around

[@derekkay2104]

another (helicopter) they call us for our knowledge but because he's a pseudointellectuals he cant help but disturb your work

[@WWHVAC]

That's exactly the vibe I got from him..

[@derekkay2104]

@@WWHVAC yo I appreciate all your knowledge continue to guide others you will always receive MORE!

[@donnellbaxter8050]

What was the otjer t stat thatvwas in tje furnace.

[@cpaul57]

This is why you go to college.

[@bbizzle82]

hack installed that system

[@TheFrenchPug]

So people like him don't have emotional intelligence. They can't sense when they need to back off or when the tech is getting irritated.

[@carlsmith5919]

I hope it wasn't CHW that company is REALLY A RIP-OFF.

[@WWHVAC]

No. I use to deal with them when I first started..thanks for watching

[@botha1reaper815]

What is he doing 😭

[@juanantoniog5875]

👍👍👍👍👍👍👍👍

[@cruzmuniz129]

💯💯💯👍👍👍

[@Demy26]

🚁🚁🚁🚁💨

[@treynewawlins504]

🚁🚁🚁🚁🚁🚁🚁

[@joemcfarland3491]

😂😂😂

[@evilswissy]

the coward couldn't even follow you in the attic

[@quickshticksstreaming6539]

hey not to be that guy but be careful swapping two pole contactors for single pole contactors and vice versa some trane equipment requires that double pole to keep the crankcase heaters off also 15 is way too low for a delta T we both know it should be anywhere between 18-22 but i wouldnt wanna deal with an ol warranty leaky lennox either LMAO. good vid otherwise i hate when i pull up to a job and get helicopters like that its like bruh just let me work ESPECICALLY on bs warranty calls like shits not coming out of your pocket in the first place why are you sweating me lmao

[@WWHVAC]

Just connect the crankcase to the line side terminal of the contactor. Thanks for watching!

[@bigdaddy4975]

You could have checked the contactor right from the upstairs unit without even opening the condenser

[@andrev636]

False. That would be checking the wire and the contactor which would not pin point the short if there was one. Only way to truly test is isolate each, the wire, thermostat, and contactor individually. Way to slay this one Walter!

[@bigdaddy4975]

@@andrev636 if the contactor was shorted yes it would point you to go check it I hate it when people that don’t even do hvac comment like this because you don’t even know what your talking about you watch a bunch of videos and think you know everything but every heating and air guy will check the contactor right from the air handler to get a better idea of what’s wrong

[@bigdaddy4975]

And yes it depends if your at the air hander first or if your already outside of course your just going to check the contactor

[@bigdaddy4975]

If it’s 20 below zero you better bet I’m checking that contactor from the air handler

[@WWHVAC]

I have a meter I can find a short a mile away

[@07JR]

Good job 👍

[@WWHVAC]

Thanks