How Calabrio Keeps AI Human-Centered in the Contact Center

In this insightful interview, Dillon Nugent, Chief Marketing Officer of Calabrio, sits down to discuss the latest trends in the contact center industry, including the rise of AI and automation. Learn how Calabrio is uniquely positioned to meet evolving customer expectations while keeping the human experience at the forefront. Discover how balancing technology with empathy can improve both the employee and customer experience. If you're curious about how to thoughtfully integrate AI into your organization, this conversation is a must-watch!
Key Topics Covered:
• Trends in AI and automation in contact centers
• How Calabrio designs with the agent in mind
• Maintaining the human touch in a tech-driven world
• Practical applications of AI for improving customer experience
• The importance of customer feedback and continuous improvement
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