Call Center Tips: How to be Confident

In this video, I share 7 practical and actionable tips on how to be confident when speaking or when taking calls in the call center. It's not gonna happen overnight. Confidence is something that can be built over time. Hope you enjoy and learn something! :)
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Thanks so much for watching. See you again!

[@ReaNinja]

⭐️ In a scale of 1-10, how confident are you of your English speaking skills? What steps do you take to improve? :)

[@whywar1986]

I need to practice my Spanish more and being able to write in Spanish as well, the thing is it just takes practice.

[@hayahaytv1408]

4 :( vocabulary ako nahihirapan Kaya lage kita inaabangan 😊 sa notif.

[@chaeunjin1390]

6 or 7

[@alfredgabaw4720]

Hi ninja, if i need to learn or know something I go to your channel immediately. And that is how I prepare and i did, Ninja I just got hired at concentrix davao now I keep on tuning in here to watch and learn how a call center agent successed. Wish you all the best. Long live ninja's.

[@tastemania8327]

4.1 although since i was a kid i watched a lot of english movie, and lately i've read english books , still having trouble answering outside the box question, i think a partner who i can have a conversation in english is the best way to improve, as always thank you so much Rea Ninja 💖 that is your advice in your other video 😊

[@luismarioXD]

•To know exactly wich area i move in (job, role). •PSP (prepare, study, practice). Prepare yourslef ahead of time, arriving thirty earlier. •Self awarness. Make or follow an estrategy on how to act in certain situation. •To acknowledge that i don't know everything and to reedem myself, instead of talking about something you don't know anything about. •Dont overthink. Do not think ahead of yourself. •Eliminate distractions. Focusing only on the task at hand. •Believe in yourself. "If you don't believe in yourslef nobody will". Thanks Rea. Very instructive advices.

[@sanjaysutherland4515]

it is such a shame that people actually think that confidence is something that you are born with... rather, it's something you develop by deliberate concentration and focus. it's like motivation, you wont always have it... I liked how you drive home this point ninja...

[@ReaNinja]

sanjay sutherland Thank you! Appreciate your input always. 😃 Some people tell me "I want to be confident. I have an interview tomorrow." 😂

[@sanjaysutherland4515]

Call Center Ninja lol... they only want to be confident for the moment of the interview. that's not how it works.. Lol.. that's why they need your help so much Rea, you are a teacher.

[@ReaNinja]

sanjay sutherland Thank you! 💗 I'm happy to help even in little ways. 😃

[@xDaylusx07]

Bienvenido al portapapeles de Gboard; todo texto que copies se guardará aquí.

[@xDaylusx07]

it is such a shame

[@abyguez8671]

I love the fact that you are humble and not cocky at all!! Congrats for that... And lemme just point out that your pronunciation it is really neutral and clear!! Keep it up and thanks for your videos

[@ReaNinja]

Aby Rojas Hey Aby! Thanks so much for your kind words. Really means a lot to me! 💗 Thanks for watching my videos. Stay tuned for more! :)

[@rhayjones3762]

Aby Rojas 1 11th 10th 11th 1 11th 11th 11th www1111111th 1111 111111111111111111111111111111111111111111111111 www1111111111111111111111111111111111111111111th 1111111111111111111111111111111111111111111 www11111111111111th 11111111111 www1111111111111111111111111111111111111111111th 1111111111 1111111111111111111111111111111111111111111111111111111111111111111111111 www11th 111111111111111111111111111th 111111111111111111111111 1 11111111111 1111 11111111111111111111111 11 111111111111111111111111111111111111111111111111111111111111111111111111111111 11111111111 11111111111 11111111111 11111111111 11111111111111111111111 1111111 111111111111 1111111111 11111111111111111 11111111111111111111 1 1 11 111111111111111111111111111111 11111111111111111111111111 111 111111111111111111111111 1111111111 1111111111111111111111111111111111111111 111111 1111111111111 11th 11th 1 11111111111 11111111111 11111111 1111111 1111111111 111111 11111 111 111 11111 1111111111111 11 111111 111 111111111111111111111111 1 111111111 1111111 111111111111111111 1111111111111111111111111 11111111111 1111 111 1111111111111111111111111111 11111111111111 11111111111111111 1111111111111111111111 11111111111111111111111111111111111111111 111111 111111111111111111 1111111111111111 111111111111111111111111 111111111111111 11 11111111111111111111111111111111111111 1 11111111111111111111111111111 111111111111111111111 1111111111111 111111111111111111111111111111111111111111111111111111111 1111 11111111111 1111111 111 1111111111111 11111111111 1111111111111 1111111111111111 1 11111111111111111111111111111111 11 1111111111 111111111111111111111111111111 11111111 1111111111 111111 1111111111 11111 1111111111111111111111111111111111111111111111111 11111111111111111111111 11 111 11111111111111111111 1111111111111111 111111111111111111111111111111111111111111111111111 1111111111111111 111111111111 11111111111 111 111111111 11111111111111111111111111111111111111111111111111111 111 11111111111 1111111111111111111111111 111 11111111 1 11111111111111111111111111111111 11111111111111111 1111111111111 111111111 1111111111111111111111111111111111111111111111111111111111111111111111111111111 1111111111111111111111 1111111111111111111111111111111111111111111111111111111111111111111111111111111 11111111111111111111111 1111111 1111111111111111111 1111 1111 111111111111111 11111111111111 1 111111111111111111111111111111 11111111111111111111 11111111111111111111111111111 111111 11111111111111 111111 11111111 1111 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 111111111111111 11111111111111111111111111 11111111111111111111111 1 111111111111111 11111111 111111111111111111111 111111111111111111111111111111111 1111111111111111111 1111111111111111111111111 11111111111111111 111111111 11111111111111111111 11111111111111 11111111111 111111111111111111111111111111111111111 111111 11 1111 11111111111111 11111111111111111111111111111111111111111111111111111111111111111111111111111 11111111111111111111111111111111111111111111111111111111111111111111111 1111111111111111 111111111111111111111111111111111111111111111111111111111111111111111111111111111111 111111111111111111111111111111111111111111111111111 111111111111111111111111111111111111111111111111 1111111111111111111111 1111111 1111111111111111111111111111111111111111111111111111111111111111111111111111111 1111111111111111 1111111111111111111 11111111 11111111111111111111111 1111111111111111111111111 1 111111111111111111111111111111111111 111111111111 11111111111111 11111111111111 111111111111111 1111111 111111111111111111111111111111111111111111 111111111111111 1111111111 111111111 1111111111111 1111111111111111111 1111111111111111111111111 1111 1111111111 1111111111 111111 1111111 11 1111111111111 1111111 11111111111 11111111111111111111 111111 1111111111 11111111 11111111111111 1111111 1111111111111111111111111 1111111111111111111111111111111111111111111111111111111111 111111111111111111111111111111111111111 11111111 11111111111111111111 111111111 11111111111111111111111111111111111111111111111111111111 1111111111111111111111111111111111111111 111111111111111111111111111111111 111111111111111111111 1111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 111111111111111111111111111111 111111111111111111111111 11111111111111111111111 11111111111111111111111111 111111111111111111 11 111111 111111111 11111 111111 11111111111111111111111111111111 111111111 1111111111111111111111111111111 111111111111111111111111111111111111111111111111111111111111111111111111111 1111111111111111111111111111 111111111 1111111111111111111111111111111111111111 1111111111111111111111111111111111111111111111111 111111111111111111111111

[@elainebernarding8495]

Rea, You are excellent. Great information. I have been a call center rep since the 80's. Keep this going! Thank you!

[@gilbertcastro7621]

I found these incredible Ms. Rea! 💓PREPARE-STUDY-PRACTICE 💓DON'T OVERTHINK 💪ELIMINATE DISTRACTIONS 💪ACKNOWLEDGING THERE'S NO OMNSCIENT 💪BELIEVE IN YOURSELF I couldn't agree more! Thank you for helping :)

[@ashleymerca1654]

Hi Ms. Rea! I watched your videos for my preparation. This is my first time applying for the BPO industry. I'll be commenting back once I get hired.

[@newuser3144]

Bless u! This was much needed.

[@prettycapolinas8558]

Thank you rea! 💓💓💓 This is very helpful. 💖 I have a problem in my confidence but with the help of your tips, I told myself that I can do everything if I just believe in myself.

[@ReaNinja]

Pretty Capolinas You're welcome! I'm really glad I was able to help in some ways. Yup, continue believing in yourself. You can be confident too! 💗😃

[@crazyMRRL]

hi ate !!! I PASSED MY CC INTERVIEW THANKS TO YOUR HELP :D .. GOD BLESS

[@ReaNinja]

LILy C Wow congrats to you! I'm glad my videos helped. 🤗💗

[@crazyMRRL]

yes ! it is and I hope ur channel will gain more subscribers

[@ReaNinja]

LILy C Aww thank you! Means a lot to me. 💗

[@tastemania8327]

Amazing tips, I already gain Some confident 💗 Thank you so much Rea Ninja 💘

[@hokagecedric]

Breaking confidence is an extra effort all you need to do is you must have the knowledge of what you were about to speak or discuss and when you are on a public speaking you must be aware of every details you are sharing. Also confidence is effective when you are a good listener and a reader

[@ReaNinja]

Hi Frederic! Yes, I agree with you. Preparation + knowledge! :)

[@SK-md4uw]

Hi, Rea.... Thanks for sharing wonderful videos for us and caring about our situations where needs to be improved and the challenges. Whenever I get time I watch you videos which not only helped me but showed me a good and bright way to my career. Hope you are doing well.

[@ReaNinja]

Happy to know that 🙏🏼❤

[@enriquemonterovalenzuela8137]

god i love your advice i undertand this video completely iand always i enjoy yours videos thanks a lot for do this job

[@junrenzolaxamana7713]

Thank you for sharing your knowledge to us . Your videos really helps me alot. i mean alooooottt ! You deserve more subs . I will surely help you with that 😁😁

[@ReaNinja]

Awww thanks much for your support! Means a lot to me. 🙂 Glad to help as always. 💗

[@shaysantiago4584]

Thanks so much. Really a big help. 👌

[@ReaNinja]

Welcome! Glad to help. ♥

[@sarahphillips1682]

Thank u for ur videos I start my new job tomorrow as a third party verifier and I'm ready thanks to ur videos

[@ReaNinja]

Happy to know that Sarah! All the best ❤

[@dennieroselacno641]

I won't hesitate this time. I can do it 😀☺ Thank you for the wonderful tips and advices Maam. ❤

[@angeliemaemagbanua1756]

Hi miss rea! Im here once again. I didn't expect to pass my job interview. Thank you for your tips. Now, I'm looking for some of your videos about cc training. Hope I can do it and passed.

[@ReaNinja]

Congrats Angelie! Thanks for being here and good luck on your training. ❤

[@janinemarie2544]

Hi miss rea, just like to let you know that you inspired me. I've been working as a customer service rep for 6 months now and somehow I'm still not getting the hang of it. I think it's my low confidence that hinders me to be better or best. I will make sure to put into action these great tips you have shared and thank you again for being there! :)

[@ReaNinja]

Welcome. Happy for you. Go for it! ❤🙏🏼

[@sportsdjs]

Any better now ?

[@ronicaangelaestrada8140]

Thank you for all your tips i had just hired because of all your tips its so fun to be a csr

[@ReaNinja]

Congrats Ronica! :) Glad to know my tips helped. Enjoy your journey. ♥

[@frejxyzatinaya8610]

Heyaaaa! Been watching your videos for a long time already. I'm new to this industry and actually this is my first job ever lol so that's why I'm really not that confident enough. I find your videos really helpful especially I will be handling live calls starting tomorrow. My GE told me that the only thing that's missing whenever I'm handling calls is CONFIDENCE. So yeah, I really have to work this thing out haha. Btw, thank you for making these videos, Rea!😊

[@ReaNinja]

Wow thanks for watching ❤ Glad to know that my videos are helping. Good luck on your calls. 😊🙏🏼

[@medusataper817]

Hi miss Rhea! I hope you could make a video about how to use "punctuations" properly. Have a good evening miss Rhea!

[@kimberlyntimonio9448]

Hi Miss Rea! You probably don't know this, but u are an angel❤✨ u help alooooot of people especially people like me who works at CCs. I really appreciate you for these videos. You are a very great teacher or trainer. You are very simple and very easy to understand. Every words that comes out from your mouth has points and very helpful. Thanks alot and more power. God bless Ms Rea and always take care❤ I.LOVE.YOU❤✨. And I.MEAN.IT🤗

[@ReaNinja]

Aww I'm happy to hear that. Thanks for your kind words, Kimberlyn. Much love back to you. Stay safe! ❤🤗

[@loispelayo2543]

thanks a lot. nakapasa ako sa interview :) salamat sa mga tips :) looking forward for more videos

[@ReaNinja]

Welcome and congrats Lois! 💗 Glad to know you passed. 😃

[@95momma]

Rea you are so right about the distractions😅

[@dabbahsarr1401]

Thanks for ur advice dear it help alot

[@ReaNinja]

Welcome 😊

[@michiogjkurochan282]

This video will help me a lot before i apply in any type of bpo company. Thanks a lot spread the love and peace. 😇😇

[@ReaNinja]

Hi Michio! You're welcome and thanks for watching. Glad I was able to help. :)

[@michiogjkurochan282]

Thanks a lot

[@loispelayo2543]

thanks a lot :)

[@wheimysterio9693]

Thank you Ms. Rhea for sharing all of these. I can use these in my upcoming training in the call center 😊 also, thanks for being optimistic which is contagious. 🤘 I will pass the training through Christ, amen! 😉

[@ReaNinja]

Happy to help! Claim it. ❤ Wish you all the best. 🤗

[@wheimysterio9693]

@@ReaNinja I wish I can talk to you over the phone or messenger. It's gonna a big help for me Rea. I'm about to start my training this Tuesday. And I admit, even during my final interview that I'm not that good in speaking. But I said that I would do everything within two months of training to improve my commskill. I hope you'll give me a chance to talk to you, so that you could assess me, Rea. And I wait your advice that time.

[@marygracediagono2981]

Nice one

[@wielcurie161]

Please video about how to convince or teach us the spiel on how to convince customers may to cancel their account..I am a big fan of since I decided to apply in a call center.. and tnx with your tips I passed my interview and I'm almost done in my training.. my account is about retention it's so stressful

[@ReaNinja]

I'll see what I can come up with. Thanks for watching. 🙂

[@bhoorasco2826]

I m a Insurance claim specialist virtual assisting on phone to US client for different carriers (Insurance Companies)

[@mandischaap-nain5963]

How do you not get emotional but still show empathy and stand your ground

[@florainelacanilao1260]

Tomorrow's my interview. Thanks for your videos! I hope I will get hired this time >

[@ReaNinja]

floraine lacanilao You're welcome! Thanks for watching as well. And good luck on your interview. Wish you all the best! 💗

[@florainelacanilao1260]

Hello! I just got hired on the spot! 💗🙏 I'm so happy! Looking forward for your next videos that will hopefully help and guide me to my call center career. Kudos!

[@ReaNinja]

floraine lacanilao Wow good to hear that Floraine! 💗 Kudos to you. Now you're up for the next stage. Good luck on your training and hope you keep watching my videos. Thank you! 😃

[@jetherberedico8351]

All videos you made was helpful.. im about to start my training on monday in call center...

[@ReaNinja]

Thank you, Jether. Good to hear that! ❤🤗

[@jetherberedico8351]

@@ReaNinja wow you response to our comments... i always watched your video, so i will be aware to new industry that i get in...

[@ReaNinja]

Thank you for always watching. Glad to help you. ❤🤗

[@nujmisa6388]

I tried many times to apply in any call center company but I always rejected. I think that's line of work will not suit for me. My level of confidence is so very low now. :(

[@ReaNinja]

Nuj Misa Hello! Sorry to hear about that. What do you think were the reasons you were not hired? Maybe you can still do something & improve. There's always a time for you even if you've tried many times. 💗

[@nujmisa6388]

I think my English Grammar was so poor and also my confident was very low. I got always feel nervous in every interview. That's why I'm always failed. I think I need more practice. Thanks for your reply. :)

[@ReaNinja]

Nuj Misa Yes you need more intentional practice and be very consistent about it. Even if it's just 30 minutes but you do it daily, you'll have improvements. :)

[@nujmisa6388]

That's the reason I used to do now. And now, one of your avid subscriber now. Thank you for wonderful reply. Keep it up!

[@ReaNinja]

Nuj Misa Thank you too for your support. 😄

[@letsenjoylife2023]

Hello Rea. I have been watching your videos and I like it but you can share with us vocabulary about call center. I would like to know about that or I don't know. if you already have videos, so you could share it with us. Thank very much. Bless you!!

[@ReaNinja]

Call Center jargons video. Just search it on my channel :)

[@markangeloolivar9123]

I watch your video every time to have an idea on how to work and improve my English. Could you give some tip or make video on how to describe a picture or make a story of it? I encountered this when I applied in one of the call center and i don't know what to say i got mental block. Sorry for the grammar. Thank you.

[@ReaNinja]

Thanks for watching Mark. 🙂 Hmm most likely they ask you to describe or tell a story to see how you are when speaking English. You'll have to be creative about it and get used to talking a lot. You can practice with any photo at home. Not sure if you've watched my video about thought organization? 🙂

[@jzelababao9988]

Hello po . may i ask po if pag wala po ba silang update sayo after taking an assesment means your not qualified for the training?? Been waiting for how many days and yet i didnt recieved any update . today is saturday and the training will start on monday if i am not mistaken .

[@blackragnar5788]

💗

[@magtangobmatthew9653]

Rea po pla :)

[@alexhughes2684]

I have been working at a call center for 3 months or so. What happens when you find that someone is driving when you make a call?

[@ReaNinja]

Alex Hughes Hi Alex! 2 questions i need to clarify though 😃 1) So you work in an outbound call center? 2) May I know where you're located? :) I'm asking coz im not sure if you are leading to a legality kind of thing wherein it's illegal to drive and call in your country, or if you mean what you should do as a caller if you realize the person is driving while you're calling..? Please enlighten me. 😂

[@alexhughes2684]

I work at a university (California State University San Marcos). We call prospective students about their interests into various degree and certificate programs. They are the ones who actually sign up for more information online, so we do not call them randomly. For the most part, I have been leaving messages; however, sometimes I do get people on the line. There have been a few where I can hear the white noise in the back of a car because it is quite loud. They usually say that they are using Bluetooth or "hands free", but that can still be dangerous out on the road. I have been telling them to call back later, but I had recently been scolded about that not being customer service, and that I must continue the call regardless if they are driving.

[@ReaNinja]

Alex Hughes Ohh I see. I get it now, and I have to agree with you. All focus must be on the road while driving. Personally, if the request to call back was done politely and was done in good faith, I think it's actually good customer service because you are thinking of their well-being. But that's just me, unfortunately I can't speak on behalf of your management. But one solution I can think of is to call them back once they're free, instead of them calling back? If that's allowed, then that would be great.

[@alexhughes2684]

Thanks for the help! It appears I may be needing to find a new job. One in a different field! I was hoping to meet them in the middle, but it appears that that cannot be accomplished.

[@ReaNinja]

Alex Hughes Aww happy to help, Alex! Sometimes we have to make decisions that we feel are needed for us to continue working without feeling guilty. 💗

[@mariesamba1052]

Miss Rea,do we have to be expert in Microsoft and other computer stuff?i guess we need to be super fast in typing?

[@ReaNinja]

Your prior knowledge about the product is an advantage but there's always gonna be a product training for everything you need. As for the typing speed, it depends on the requirement of the account. 😊

[@mariesamba1052]

Thanks for your kind reply.😊more powers to u.I am just planning yet to apply and i came across your videos...haven't watched all yet but surely it will help me in my preparation.Godbless u

[@ReaNinja]

Good to know that. Thanks for watching Marie. Good luck with your application. 💞

[@kringlee4732]

Count down of my final interview i'll already failed 2 final interview:(

[@ReaNinja]

Keep trying. Good luck ❤

[@neilhonrubja1777]

I hope i'll pass. You're videos are great. Thank you! It helped me a lot!

[@ReaNinja]

Neil Honrubja Welcome and thanks Neil! Wish you the best in your interview. Claim it! 💗

[@skyBlue_360]

Salamat po sa tips 😊

[@ReaNinja]

secretblackjack You're welcome, and wow you're super early. Thanks much to you too! 💗

[@skyBlue_360]

Call Center Ninja no probs 😊 will undergo nesting next week,,, im nervous

[@ReaNinja]

secretblackjack You've reached nesting! Congrats! And good luck, claim that you can do it & you will pass. 💗 Where are you located? :)

[@skyBlue_360]

Call Center Ninja Iloilo maam.

[@ReaNinja]

secretblackjack Ahh wow! Sige kaya mo yan. Let me know if there's anything I can help. 😂

[@johnmarcangeles196]

Tommorow is my Interview and i feel very nervous.

[@ReaNinja]

john marc Angeles It's normal to be nervous but don't let it get the best of you. Try not to overthink and if you've practiced well, you should be good. Good luck tomorrow and wish you all the best! 💗

[@suckup9681]

How to believe in my self T_T

[@ReaNinja]

Think of the things that you're good at. For sure, there is something. Focus on the good and just tell yourself everyday that you can do it. 💗

[@orqg5000]

ur beautiful