How to calm & de-escalate situations | JOE NAVARRO

When emotions get out of control, be they at work or elsewhere, there are only a few proven and effective ways to calm things down. Learn to de-escalate situations and calm things down like a professional with Joe Navarro.
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JOE'S BOOKS
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#1 international bestseller on body language - What Every Body is Saying: amzn.to/2XF9Mh7
The Dictionary of Body Language: amzn.to/2FwEFd8
Be Exceptional: shorturl.at/jnUZ8
Louder Than Words: amzn.to/2IHfCpH
Dangerous Personalities: amzn.to/2Ja42Tf
Three Minutes to Doomsday: amzn.to/2J36zOS
Read 'Em and Reap: amzn.to/2J6sncr
Clues to Deceit: amzn.to/2X3UYsF
Advanced Interviewing Techniques: amzn.to/2JbBjNA
Hunting Terrorists: amzn.to/2IKmpPB
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This video was directed, produced, and edited by Thryth Navarro.
Copyright: Joe Navarro.
ABOUT JOE NAVARRO
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Joe Navarro has been studying nonverbal behavior for the past 45 years. Twenty-five of these were spent in the FBI catching spies.​ Today Joe is an internationally recognized expert, consultant, author, and gifted lecturer, in the interpretation and application of nonverbal behavior. His book, What Every BODY is Saying, after more than a decade, remains the #1 bestselling body language book in the world with more than ONE MILLION copies sold.

[@OpalJourney]

Wonderful Information! As a bank teller, I have been able to demonstrate that when they get loud and disruptive, I come in low and slow and listen giving validation and that will mainly de-escalate the situation. Those that don’t calm down after that are looking for a fight. At that point I no longer engage but still wish them a good day. Oh it is so hard not to want to match energy! 😅

[@joenavarrobehaviorexpert]

The wisdom is in not losing your cool. Anyone can get angry. Continued success. And thank you.

[@andyschool]

Always helpful! Must take practice or some people know to do many of these things, inherently.👍

[@joenavarrobehaviorexpert]

Very true! But these are things we can all learn these are things that we can actually practice. If you know what routine to use step back, angle, don't look intently in the eyes, even children as young as five we have taught this to.

[@andyschool]

@@joenavarrobehaviorexpert I don’t doubt it. Children are much smarter than, savvy than are given credit for. They’re original behavior observers… I believe. Maybe inherently to know which adult will help w basic needs at first then learn as the get older which ones they can feel most safe with!

[@hakonmur]

Hi Joe Navarro, thank you again for the informative video. I need advice, but I am not sure if you can help out in my situation. I have been texting this lady, but we still meet sometimes. One day, I felt that the way she text was not the same anymore. So we met, I ask her if she was angry at me. She said yes and points out what she was not happy about. But she was smiling every time I look at her. Lastly, I basically did "commitment" part through text. So now, she is not replying to me at all. So, the question can you read body language through text? What should I do next?

[@jerucamacho5992]

Ciudad de México

[@joenavarrobehaviorexpert]

No se porque no existe en C. Mexico

[@asylumgaming7045]

Hey Joe I have read your book and loved it to the bottom of my heart it has changed how I perceive people now and I can tell if they are nervous of confident and sometimes even catch deception. Hey Joe I wanna work with u man please let me be by your side and help grow this channel of yours which is straight up gold knowlege

[@joenavarrobehaviorexpert]

Thank you. Just share the knowledge and the channel with others.

[@asylumgaming7045]

@@joenavarrobehaviorexpert Joe ,I surely do that but they are just not learning those things I want to share this to the new generation just like me who really want this . I have shared about you but they don't seem to take action . Please can I just work for u even if it's for free I want to share this gold info to the new gen .

[@johnathanwick2039]

So i work at a gas station and this happens a lot. Sometimes the machine don’t work so people come inside angrily and yell at me “you’re stupid machine is not working” What i do , i keep a snack with me all the time i just take a bite and make a face like i am holding my laughter, and just say it in a calm tone “ let ME give it a try here”. It works magically 1: Eating makes the situation calm no matter whats happening 2: calm tone works like magic 3: by putting emphasis on ME i just create a sub conscious thought that i am on your side not the machine Its crazy how it works everytime.

[@joenavarrobehaviorexpert]

I feel for you because in every measure people are just angrier these days

[@MissErinChase]

Do the opposite of what my human nature wants to do! Got it! 👍👍👍🤩

[@joenavarrobehaviorexpert]

Indeed

[@roseannalee247]

Sooo thankful for this video and your book. ❤

[@joenavarrobehaviorexpert]

I'm so glad! Thank you

[@Alfsdatter]

Good job for being able to deal with those situations in the FBI! Particularly with dangerous people. I worked at a call center last year and even thought listening to people getting angry was unsettling. This is valuable information, so thank you. Did some of the people you interrogated ever get volatile and in case how did you handle the situation?

[@joenavarrobehaviorexpert]

My pleasure and yes I wish I was taught this as a child

[@martivanyo4136]

Very useful tips, thank you Sir! What can you do if you start to feel same angry? Lets say for example, you don't think that the other person is right, and you don't think they should be angry.

[@joenavarrobehaviorexpert]

Sometimes I resolve that there is no winner that I want to preserve my mind and dignity so I walk away. It hurts but you have to sometimes

[@curiousamiba]

Thank you

[@joenavarrobehaviorexpert]

You're welcome

[@sophiarevel6952]

Thank you for this valuable information. We all sometimes need to deal with these unpleasant situations.

[@joenavarrobehaviorexpert]

You are so welcome

[@jerucamacho5992]

Como siempre excelente. muchísimas gracias. yo recomendé el libro de personalidades peligrosas a mi familia pero no los pueden encontrar porque dicen que ya no está disponible. lo van a volver a editar en español ? porque ya no lo encuentro aquí en México.....😢😢😢😢

[@joenavarrobehaviorexpert]

Depende en que parte de Mexico.

[@user-tq3rr8vy2w]

How did you know we have two teenagers at home? Lol.

[@joenavarrobehaviorexpert]

LOL the lives we live

[@riteekbhatt9936]

Joe I've a question, if someone's too loud on you and you're trying to de escalate it down in order to have a meaningful conversation but the other person's just venting and blaming out and not really there for a conversation, so dont you think de escalating will just give him an edge? I mean he anyway said whatever good or bad he wanted to say, and most of our energy has been wasted in calming the things down. Now he's not ready to converse and we cant really get a solution out of it.

[@joenavarrobehaviorexpert]

Having participated in shoutathons, nothing was ever accomplished and I looked like a fool for engaging. Your premise is wrong. It is not about them having an edge. Whoever maintains equilibrium, whoever is equipoised is the winner, not the person who got to shout last.

[@riteekbhatt9936]

@@joenavarrobehaviorexpert oh okay. So based on your experience what's the time when you should try to calm things down and when you should realise that you need to leave the space? Because I've felt it's a really thin line between trying to de escalate the situation vs realising it's not worth it here and leave. Want to know your opinion on the same

[@obijanjebrave]

Correct me if I'm wrong: What Every BODY is Saying is the money maker for you and nothing more The Dictionary of Body Language is the book you are most proud of Three Minutes to Doomsday is a book that brings to you many tense memories Be Exceptional was written because publishers want you to write another book Dangerous Personalities is the second best book from your point of view

[@joenavarrobehaviorexpert]

Yes I will correct you you are wrong. Be exceptional was a book I wanted to write for 12 years. Dangerous personalities has the most tense memories as I had to talk to victims. Dictionary answered questions a lot of people asked. Not sure what you mean by "nothing more". Just out of curiosity, what do you do fora living

[@obijanjebrave]

@@joenavarrobehaviorexpert I made my observation based on the position of your books on the shelves. What Every BODY is Saying is positioned behind you, in alignment with your head. So it's clear that you want to favoriezed that book. But since there is no peripheral eye contact, and you must make a full 360 to see or take that book, I made conclusion that this book is not your favorite one. The Dictionary of Body Language is positioned at the height of your right hand, as well as in your peripheral eyesight and it is near the plant. So you put a personal touch near that book, which indicates that you really like that book. You did the same with the FBI badge/plaque and another plant. Three Minutes to Doomsday is on the same side but a bit lower, which indicate to a bad memories that made you stronger. Dangerous Personalities is placed between The Dictionary of Body Language and FBI badge/plaque, personal touch is present as well. So it's a book you are also proud of, but not as The Dictionary of Body Language. Be Exceptional is on upper shelf, left from you among some other books, no peripheral eyesight, no personal touch involved, "Out of sight, out of mind". I am from Serbia (crossroads of Southeast and Central Europe). I have a small 28.5K subscribers KZbin channel which I run under the alias, so I don't talk about my RL. I am free to continue this conversation via email [e-mail]

[@fitnesssoup7553]

That's interesting...I encourage these sort of observational things. I think that Be Exceptional seems to hold a special place in the author's heart. There's an association with all of his books, to do things exceptionally. The placing of the books mostly has to do with space and contrast. I'd encourage you to continue to be curious and sharpen your observational skills. Just make sure that you're being accurate otherwise you're doing yourself a disservice. Each of the books carries significance. I've discovered Joe Navarro to be a highly conscientious person. He genuinely wants to serve others in the interest of their well being.

[@speedpower1558]

​@@obijanjebraveIf you want, I'd like to challenge your claim with a question; Why would Joe need to write a book purely for money? Wouldn't it be more logical for him to write all of these books because of his passion for the subject? Wouldn't occams razor support this?

[@michaelferry1884]

How about telling someone.... ESPECIALLY a. Woman who has just been emotionally triggered that she's "overreacting".....LOL ....

[@joenavarrobehaviorexpert]

Well, first of all, I would try to talk with them by lowering my voice and creating some distance and if that doesn't work, then I just walk out of the room. I don't think we should be a captive audience to any kind of unacceptable emotional display whether it comes from a man or a woman.