How to connect a Ford vehicle to WiFi for SYNC3 Updates - FYF Episode 9

[@zigarten]

My next trip to Edmonton I’m stopping in to see you. Northstar nor Ocean Park Ford (BC) have been any help updating 2018 system. Been trying for 2 years, cyanlabs is next.

[@lacombeford]

Let us know when your heading in, we would be happy to try and help you 😊

[@MCLBC]

I can't get mine to connect to the WIFI? Help~~~ :(

[@lacombeford]

A few things could be happening… 1- if your wifi password is too long it won’t work in your ford 2- you are too far away from the wifi hub/signal 3- you require a larger update and may need to download the update on a USB and plug it in. You can check for your vehicle’s update on the link below using your vin www.ford.com/support/sync-maps-updates/

[@MCLBC]

@lacombeford Thank you!!! I did #3 and I'm now updated from 2.216280 to 3.0 and I connected to my WIFI. Massive props! 🫡

[@lacombeford]

@@MCLBC awesome! Glad to hear it

[@angelaoliphant3363]

Thank you for the clear instructions to get SYNC3 on my Ford Focus

[@lacombeford]

Thanks so much for watching! Enjoy your Focus :)

[@aj_aka_alan]

This doesn't work in a 2022 Maverick. Despite being connected to WiFi, it never updates.

[@lacombeford]

There may be a SYNC3 software update needed. You can check here (www.ford.com/support/sync-maps-updates/) for an update you download onto a USB and manually install on your Maverick. Or if that shows nothing I would suggest you take the truck into a local ford service centre. They can find out if there is an error code or issue for you.

[@ram201pa]

Well done, Connor.

[@lacombeford]

Thanks for watching!

[@OleksandrKozynets]

I have Sync 3 with version 1.0. There is no Scan for updated button. I have enable automatic update but it is not starting to update. How to fix this?

[@lacombeford]

You can try checking for an update here www.ford.com/support/sync-maps-updates/ or you may need to go into a Ford service center so they can install the update.

[@dshadow3173]

Same issue here. Did you find a solution?

[@connorbbuttons]

Hey Danny, I will check again to see if there is any news about the release of any updates for the near future.

[@paulallenMacca]

I just got the new Ford Focus Titanium Edition under 2 weeks ago and have noticed I can’t connect to the Internet yet in my last Ford Focus I could even out in the country.

[@lacombeford]

You may need to take it in to service. There may be an issue with your SYNC system.

[@paulallenMacca]

@@lacombeford thanks for the info.

[@luci1242]

Thank you for your last tip!!!! I've been viewing video after video to learn how to upgrade my 2014 f150 platinum (recently inherited) Now, I can save a lot of time by looking at my settings ;)

[@lacombeford]

That’s fantastic! Thanks for watching and the shoutout! Enjoy your truck.

[@mallorieb7583]

Will this work for my 2012 explorer?

[@lacombeford]

We don’t believe the 2012 models had Sync 3 so they wouldn’t have this feature, unfortunately

[@mallorieb7583]

@@lacombeford do u think i could update via flash drive?

[@mallorieb7583]

Or will i have to go to ford

[@lacombeford]

@@mallorieb7583 You’ll have to go into Ford for the update. If you want to try the USB you can, but Sync 2 to Sync 3 is a completely different program

[@lacombeford]

@@mallorieb7583 You can try but we don’t think so. They are different software programs (Sync2 and Sync 3)

[@shalen]

Hi there. 2016 Ford f-150 lairet here running sync 3 1.0. WiFi is connected and automatic updates have been enabled. I do not have the option to check for updates and it appears it's never auto update. 😕

[@lacombeford]

Oh, interesting. You may need to get a program update done manually. If you visit this site you can enter your VIN and see if an update is available. Then follow the instructions and use a USB drive to get your truck up to date. This should help… Https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html

[@shalen]

@@lacombeford thank you for the quick response. That was going to be what I tried next. Now to find an empty thumb drive!

[@shalen]

@@lacombeford well.. followed instructions and isn't automatically downloading from the flash drive. Maybe I'll try again tomorrow. 🤷🏻‍♀️

[@lacombeford]

@@shalen oh no!! What a massive pain… sorry you are going through this headache. Are you near us? We could take a look at doing the upgrade here?

[@shalen]

@@lacombeford unfortunately i am not. Found this video better after searching and yall's video was the first one I came across that didn't do a lot of BSing... To the point. Heh but hoping when it does update it will put an end to the No Audio krap I've been putting up with for a few years.

[@travisrhiner4336]

Hey Conner my issue is very strange my password is mediacom924 but when I try to insert my password it only lets me input mediacom92 then the numbers and letters are greyed out

[@lacombeford]

This is a weird one, Ford’s system only allows for passwords up to 10 characters long. The best fix we have found is to change the wifi password itself to accommodate

[@luigi5613]

Hi Connor, i just have seen your video to update the Sync 3 ..with wifi,really appreciated.I am in Italy...but,can i ask you if: is it enough one line of field,of the wifi,to receive the updates on the Sync 3,,?with wifi ,has the engine be turned off? can it be in..the box..under my home? thanks

[@lacombeford]

luigi testoni thanks for watching! It should automatically update if parked close enough to your signal. You’ll have to first connect it and then it will automatically do it going forward

[@luigi5613]

@@lacombeford thanks so much for your..answer,just to be safe: update with wifi is the only possibility to do it..with engine off..is it right?i will receive my focus wagon diesel, tit x 2000,..second hand..with sync 3 2.2 in the next days. About the maps update..can i buy an sd card and just plugin it in the USB port..to update: maps? thanks for your time

[@lacombeford]

luigi testoni engine can be off or on, once you have connected the wifi network to the vehicle. Once you have told the vehicle was network to connect to it will do so automatically when parked. Don’t buy an SD card, if you need to update it will need to be at your nearest Ford dealership. You can’t just plug in a random SD card. Hope that helps, if not your local dealer can help you!

[@agarcia4271gaming]

@@luigi5613 you can do your SYNC 3 updates through syncnavigation.com.

[@candacedawn0967]

I have a problem with my 16 flex. It does not show the "check for updates" option. I've been struggling with this update for over a year since I got the vehicle. It seems to be stuck in sync 3 version 1. When I got to General - automatic system updates - it says it last checked for updates 7/5/2002 and the only options are view current version or turn the auto updates off/on. Help, please. Ford dealership wants $90 to update.

[@lacombeford]

Hi Candace, have you tried going to the Ford SYNC update website, inputting your VIN and then checking for updates there? If available you can download the update on a USB stick and plug that in your vehicle to do a manual update. Here's the website help.ford.com/update-sync/

[@lacombeford]

I also just checked with our Service Manager and this was what they said: "From reading this concern, it looks like there is a problem with the APIM (Accessory Protocol Interface Module) in the vehicle. If the vehicle cannot connect to wi-fi and cannot search for an update that means that there is something wrong with the APIM that will need a manual update through Ford using an IDS (diagnostic scanner). The reason I think this is an internal concern in the APIM/SYNC system is because if the vehicle is saying last update checked in 2002, the internal clock is not correct and could be causing the issue of the vehicle not being able to check for an update as these systems work together. I don’t know this for sure, but this would be an educated guess without seeing the vehicle. At the end, this is a concern that would have to be updated by a Ford dealership and would unfortunately cost the customer money as this vehicle is out of base warranty." Hopefully between this and maybe trying the Ford SYNC website you can troubleshoot the problem.

[@candacedawn0967]

I did try the website and it said there was one available. That's why I was back in the process again. I appreciate your reply, I made an appointment with the dealership to get it updated. I was hoping there was a work around but it seems like the dealer is the best option. Thank you so much :)

[@candacedawn0967]

P. S. We tried the USB update as well and it wouldn't do anything either.

[@lacombeford]

@@candacedawn0967 thanks for watching. Sorry we didn’t have a better option for you. Take care.

[@richmanwisco]

I'm trying to flash the version 3.0 software to my Sync3 system with a USB 3.0 thumb drive. Nothing happens within 5 minutes of plugging in. What is going on here?

[@lacombeford]

Rich Fraser at that point it is probably beat to head to your local dealership to check on the USB drive and update capability. Sorry we can’t be of more assistance.

[@Argiedan]

It takes at least 20 minutes

[@user-zq6pj5jo8j]

BEAVIS...HUH...HUH..HUH...HE SAID BEAVIS....WOAH...

[@vanceboyd5498]

You totally beat me to it!

[@pauljamieson803]

Hey, I am seeing a Sync version 3.4 (I'm guessing Beta) available for download from the Ford site. Several KZbinr's are (have) installed this update on their 2016, etc cars .. (suspect they may be in the US) Was wondering if it would work on a 2018 Focus RS? I have Sync version 3.2.2 Also, I am in Toronto, Canada and wondering if there would be any issues with say Maps as in local Canadian data? I have hooked my car up to my phone's WiFi and tried to check for updates, but it just spins and never finishes.. am I doing something wrong? am I missing something?

[@lacombeford]

Hey, first off thanks for watching and the question. It should work on your focus without effecting your map, but with this particular update, the easiest way is to do it by USB stick, the instructions are in the link below. owner.ford.com/support/how-tos/sync-technology/sync/software-updates/how-to-download-software-updates-to-a-usb-drive.html Take care and drive safe!

[@budnerjohn08]

How to setup wifi in the car ?

[@lacombeford]

Not all models have the feature of setting up a wifi hotspot in your vehicle, depends in what you drive. This is feature in the video refers to parking close enough to your home’s wifi signal to update your Sync.

[@dieselxdan]

Im stuck on version 1. I can connect to wifi but it doesn't download any data

[@lacombeford]

As we mentioned above, it will become available at some point. When that is we aren't sure, Ford of Canada has not made any official release dates yet. Thanks for your comment, if we hear of specific release date information we will share that asap. Have a great weekend!

[@markpaternoster4983]

@@lacombeford 7

[@lacombeford]

mark paternoster sorry, what?

[@samjephcote7811]

I’m at a loss. I have a 2019 ford focus and when I turn to volume 19 and anything higher it fades out, how do I stop this ? I want it louder

[@lacombeford]

It sounds like you may have Ford MyKey activated. We have a video on how to activate and deactivate this feature. kzbin.info/www/bejne/q3LSh6GPfbydeac

[@sarahcampbell0786]

I have tried connecting to my wifi at home but it won’t connect even when I’m putting in the correct wifi password.

[@lacombeford]

Oh ok. You may be too far away. If that is not the case you may need to do an update on your Sync system. You can check for these, free, online. Download the updates on a USB to install on the vehicle. If no updates are available you may have to stop into a Ford service center.

[@sarahcampbell0786]

Ok, my car is right where our router is at the office so I’ll try and do update via usb. Thank you.

[@lacombeford]

@@sarahcampbell0786 here is the website you can check for updates with your vin www.ford.com/support/sync-maps-updates/

[@sarahcampbell0786]

My car is updated to most recent but still won’t connect. Not sure why, but it’s all good.

[@lacombeford]

@@sarahcampbell0786 ok. Is your vehicle older? Sometimes if the wifi password is too long it wouldn’t work. Just a weird glitch in earlier SYNC systems. Last thing, try connecting to a public wifi (Starbucks for example). If it connects to that without issue then you know its a setting on your wifi router/network that won’t connect to Sync.

[@kaypugh1693]

Can password be same as another vehicle

[@lacombeford]

The password will be whatever your wifi password is. If its not working it could be that your wifi password is too long. Oddly enough Ford’s Sync3 system doesn’t allow for passwords with more than 8 characters.

[@rtoniett]

Hi Connor, just picked up my 2018 focus with sync 3. annoyed by not being able to see whats play on audio when my map is in full screen. when i press home button to get the three screen mode all the info from the map is missing. also when in full map scren mode you have to toggle the time remaing/time to via/ time remain button. any way to get more info on the screen to eliminate having to take your eyes off the road to keep pushing buttons to see info

[@lacombeford]

renzo tonietto unfortunately there are no ways around that issue.

[@abysss56]

Can i use my husbands new version nav upgrade usb for my 2017 f150?

[@lacombeford]

abysss56 do you have the SYNC3 system? If so you should be able to upgrade using the same USB download. But if you have SYNC Myford Touch or Sync 2 then no.

[@Birlank]

Do I have to leave my vehicle on the whole time while it downloads the update?

[@lacombeford]

Hornet yes it needs to be in a well ventilated area and running until the update completed. You can find more info here owner.ford.com/support/how-tos/sync/sync/downloads-and-updates/how-to-install-sync-updates.html

[@Birlank]

Lacombe Ford thank you for the quick reply and all the best! :)

[@lacombeford]

Hornet same to you! Enjoy your Ford

[@graemerobertson5160]

Not in the UK, Ford don't seem to have bothered to enable wi fi upgrades here.

[@lacombeford]

Graeme Robertson really? Interesting. We are in Canada so we communicate what Ford Canada does here. Sorry to hear that Graeme

[@james4454]

Hi Conor I was wondering how long the system searches for updates. I’ll sit in my car with it on for a good five minutes and it just keeps searching and searching. If one is found is it immediate. I’m not sure how long to wait. Thanks!

[@lacombeford]

Patrick Arguello thanks for watching. It should not take long at all to determine if updates are available. This could be a result of the Wifi signal itself not reaching the vehicle or perhaps another connection issue within Sync. Our Sales Manager would be happy to personally go through this with you if that could help troubleshoot? His email is [e-mail]

[@850vet]

Wow I was literally in my car just now doing the same thing just...waiting. I have a 2016 ecoboost mustang and I'm parked right in front of my house Wi-Fi connected and it's just loading. Not sure what's going on

[@robertoperezcamiade4968]

Ford fusion ‘17 owner here. It just does not work. Ever.

[@maryannburlingham9822]

I had Car play but i reset to factory and lost it what do i do

[@lacombeford]

If you plug your phone into the USB port does it return?

[@stevewobbe138]

Connor, on my '16 F150, I have auto updates "on". I receive "updates" because I see messages across the top of my sync3 screen stating that software has been updated. However, my sync version never updates. Still on 1.0, even though on the Ford owner website, its states that 2.3 is available. Any thoughts on how to get the update pushed to my F150?

[@lacombeford]

Steve Wobbe Currently you have version 1 of Sync and to change the version you will need to do a hardware update at your local dealership. They will need to download it to the truck.

[@douglasreynolds2288]

I have a 14 F350 Lariat w/ sync what can I upgrade to? why would my truck not have gps if it has the larger screen?

[@lacombeford]

Douglas Reynolds just because it has Sync3 and the larger screen does not always mean it is equipped with navigation. With Apple Carplay and Android Auto their maps and GPS are more advanced, so installed navigation is no longer necessary.

[@lacombeford]

Douglas Reynolds if you have sync 3 when your truck is connected to wifi it will automatically update, if that isn’t possible you can get the update downloaded on a usb and then install it manually. Click here to see if your truck needs updating owner.ford.com/support/sync-3-update-features.html

[@kallio316]

Hi there...I have a 2016 Ford Edge SEL. i have version 1.1 When i go to update there is no 'Update now" option??

[@lacombeford]

You need to download the update off your computer onto a thumb drive. Then you take that out and plug into your vehicle. Here’s full instruction and a link to the software download owner.ford.com/support/how-tos/sync/sync/downloads-and-updates/how-to-install-sync-updates.html

[@kallio316]

Lacombe Ford thanks we did that and it worked just perfectly

[@Limited-uq2yk]

@Lacombe Ford is the usb drive the only option to update with sync nav verison 1.0?

[@jayhicks6652]

I WANT TO KNOW WHY I CAN'T USE THE TRUCKS WIFI (AT&T) TO UPDATE THE RADIO etc?

[@jayhicks6652]

When I try to search for my Ford connect Wi-Fi connection it does not show up on the truck only on my phone

[@lacombeford]

Could be a couple things… 1- your wifi name and/or password is too long. For whatever reason it won’t connect with a long password (beyond 8 characters we believe). 2- your truck requires a larger update to the sync program. You can check using your VIN at the link below. If one is available you’ll need to download on a USB and upload in your vehicle manually. www.ford.com/support/sync-maps-updates/

[@lacombeford]

Oh if its only a problem with your truck’s wifi, itself, that we may have to look into further for you. Try first by checking that your software is up to date.

[@jcb561]

The issue I'm having is that when I'm in the garage and connected to my home wifi and try to download new software updates, I get a status bar with about 1/10th of the line filled and it just stays stuck there without moving for several minutes. I tried doing this with my cell phone hotspot and it connects fine, but when searching for updates I just get that searching wheel for a long time. So, I've not been able to do any updates since I bought the car 3 years ago. Any other suggestions?

[@lacombeford]

jcb561 hmm that’s frustrating. It the wifi signal may be strong enough for your phone but not your Sync system or there may be some issues with the Sync software. Hard to diagnose without seeing it, best to pop over to your nearest Ford service center.

[@jcb561]

@@lacombeford I updated it today via computer and USB thumb drive. It was pretty easy.

[@lacombeford]

jcb561 perfect!

[@georgesmith113]

Yes buy another brand their system stinks and they know it you can update a phone so easily not the sync carried mine to a dealer they kept it 3days still didn’t work properly

[@Mattea68]

Trying to set it up on my 17 explorer, i did the hard reset and the codes etc synced it and it says" Ford Pass Cannot Connect To Server, Please Try Again Later" any ideas? Runnin Sync3 with the latest updates

[@lacombeford]

When searching for a Wifi network does the one you want show up? You would need to put in your password. Or perhaps you are not close enough to the wifi modem?

[@Mattea68]

@@lacombeford yes its mine and i enter the password and it accepts it

[@lacombeford]

@@Mattea68 is your wifi password less than 8 characters? Sometimes if it is more it won’t work.

[@Mattea68]

@@lacombeford i will check into that, and i will bring by explorer closer to the modem..thanks for the assistance, it was fine until Ford did their last Update

[@Mattea68]

@@lacombeford I wanted to thank you for your help, I got it back up and working now, we have had some brutally cold weather so i wonder of that played a part, i know they dropped the Oil Life though, hopefully next time they do an update that will re add it

[@427Sparky]

Hi Conner, I cannot get my 2017 Ford Focus to connect to my home wifi anymore. In tried doing the Master Reset and entering the password and by WPS, neither one worked. I tried another wifi network and it wouldn't connect to that one either. I keep getting the "unable to connect message"

[@lacombeford]

427Sparky are you close enough to the wifi signal?

[@427Sparky]

@@lacombeford of course

[@lacombeford]

427Sparky ok, this sounds like you could have a software issue. We would recommend you go to a Ford service center so they can diagnose or reprogram

[@427Sparky]

@@lacombeford it says the signal strength is good

[@427Sparky]

@@lacombeford thanjs

[@sircrowman]

can you shut the view networks screen off so it doesn't show every time you start the car

[@lacombeford]

Isaac Wesley what do you mean view networks?

[@heidiberg810]

I have a question for Danny please help if you can asap!!!!! I bought a used 2013 ford Taurus ex and it only came with one key with no door code and I can not afford to get another key at this time I'm a student and a single mom and the my key is stuck on there and I cant figure out how to get it off I've tried to get into the setting on the menu but it won't even go to the mykey setting? Please the radio won't turn up and I can not go over 80 which I dont plan on it but if I'm on an open highway and I need to safely pass another vehicle I would like to have that extra cushion and know that it's there if I needed it to be? And not be governed by that is there anyway to get around resetting the mykey function with having 2keys or am I really going to be royally messed up? Please help!!!!! Desperately needing it thank you! Heidi Berg 4/11/2018

[@lacombeford]

Heidi Berg we are very sorry, but you need two keys and one that is the master key to disable the restrictions. Chat with your local dealer... it may not be too much of a cost to get the second key. Or alternatively chat with the person you bought the car from.

[@heidiberg810]

Lacombe Ford thank you for answering me so quickly I very much appreciate it I am the one that accidentally set the my key thinking that I was getting the door code? Know stupid me so now I'm stuck with a strerio I can't turn up and a car I cant rely on to haul butt if I need it to, to pass a truck on a rural back road which we live on but I bought the car from a privet car lot and they got it on a Repo type thing so there was only one key that came with the car unfortunately, I have been to the dealer and they want to charge me 130$ for key plus a service charge to program and cut key? So all together the cost of the key is 210 when all is said and done I wish I still worked for dick hannah dealership then I wouldn't be paying nearly half as much as that i bbn think that is just outrageous! And I am trying to find another ford dealer that is willing to help me hopefully soon my car is my sanity break from the kids and school and when I want to listen to music or my school work on line I cant hear it like I want to? Also I'd love to get the door code but I think I can get that now if I had extra key too saw video for that looks easy enough to do on my own :) but thank you so much for the info Sincerely Heidi Berg

[@lacombeford]

Heidi Berg glad we could help and we wish you all the best!

[@rtoniett]

Try and get deler to factory reset your car. The key you dont have is probably the master key and the key you have was programed at some point to be the restricted key

[@gsc76]

Anyone else have problems updating? I am connected to WiFi and it just continuously searches but never updates. I have version 2.3.

[@lacombeford]

Binaural Tunes that is strange, you may need to do a manual update. You can go online and download the latest updates on a USB and plug it in. Check here owner.ford.com/support/how-tos/sync/sync/downloads-and-updates/how-to-install-sync-updates.html

[@alejandrodelgado-garcia8934]

Same for me 2018 f150

[@georgesmith113]

Oh yes I’ve tried several times to update my sync 3.0to 3.4 with Wi-Fi it scans for updates then stops says try aft at my convenience boy is it inconvenient still have had no luck my infotainment system is sluggish stops working some times it will not even cut off or change stations lousy system a lot of hassles

[@nancycausey9513]

Just took delivery of my new (untitled) 2016 Ford Edge SEL with SYNC 3. Salesperson paired my phone. No exposure to vehicle technology. QUESTION: is it possible to pair multiple devices (ie husband's phone)? Thank you

[@lacombeford]

Hi Nancy! First off, congratulations on your new vehicle, the Edge is a great SUV. To answer your question, yes you can pair several phones to your SYNC3 system. Once you have paired other phones we suggest you pop into your settings to mark your phone as the primary or default so that if you and your husband are both in the vehicle it will stay connected to your phone. Here's a quick video on how to pair you phone... kzbin.info/www/bejne/aHm4h5ttg69nlZY Thank you for watching our video, enjoy your ride!

[@nancycausey9513]

Wow! Thanks for your quick response! Subscribed ~ my "go to" channel for all things tech on my new car!!

[@lacombeford]

Nancy Causey Thats awesome! If you ever can't find what you are looking for let us know, we will shoot a video for you :)

[@nancycausey9513]

First call I made from my car showed the contact picture on the screen. Have made a couple more calls yet contact picture doesn't appear. I'm assuming the a specific screen must be in view for contact pic to appear. Which screen is it? BTW, this weekend I'll be playing with it more myself and watching your videos. Thanking you in advance.

[@lacombeford]

Nancy Causey you probably have to be on the phone screen and you will need to have the contact picture on your phone :)

[@Lowkster]

It keeps on downloading the update but after fully downloading, if fails in the upgrade.

[@lacombeford]

The Lowkster that’s weird, here’s a great link to use that allows you to troubleshoot Sync issues based on your specific vehicle, if it doesn’t work we would suggest popping in to your local Ford store owner.ford.com/how-tos/sync-technology/sync/setup/troubleshooting-tips-for-sync-and-sync-with-myford.html

[@baderm.j3025]

Hello , i have in my taurus 2016 sync2 can i Upgrade it to the new Sync3 ? And how !

[@lacombeford]

Bader M.J hello! Unfortunately no you cannot upgrade to Sync3.

[@lacombeford]

If you drive a 16 Taurus, you would have Sync3 though

[@dannyg402012]

Connor, I have a question. I just picked up the 2017 Escape Titanium with Navigation. I noticed late 2016 and 2017's don't have the "climate" on the bottom of the screen for doing voice commands for climate control. I asked my dealer about that when I was out looking at the Escape. He said it has it because the 16's do. I took a test ride and was by myself and the day I picked up the Escape and he went through a few things with me he looked and was confused as to why it's not on the 2017's. Do you have any idea why it's not on the 2017 Escape's ? I was a little disappointed to find out it wasn't a feature anymore but I see the Auto Climate control works just fine. I don't have to really mess with anything I leave it set to 72, but was wondering if you might know why it's not in the Sync System anymore. Thank You

[@lacombeford]

dannyg402012 Hi! Thanks for your question, I am going to look into that this morning and get back to you as soon as I can. Thanks for the question

[@connorbbuttons]

dannyg402012 hi danny connor here. so ford ended up taking it out of the 2017 models due to the apparent lack of use.. wierd for us forsure..

[@dannyg402012]

Thank you so much. My salesman was surprised to when I pointed it out to him. Said he never paid attention to that and I was the 1st one that pointed that out. I know he wasnt kidding cause when we walked back in the showroom he mentioned it to the other 2 salesman there. 1 knew about it the other one didnt and came out to look. Nice video. Very helpful

[@lacombeford]

Connor Beavis Thanks Connor! @danny402012 if we can help provide any further info please let us know :) Any videos you would like to see?

[@dannyg402012]

Thank You, so far Im doing ok figuring everything out. I just printed out all the voice commands. Thats going to be my biggest issue learning all the voice commands to say the right way. Only other thing I wish Ford would do or have done is to make the "Stop Start" engine feature automatically "off" and not "on" all the time. Not bad but Im not used to it and I forget once in a while to turm it off and when I stop and it shuts down I panic for a second thinking the engine died. Im coming from a 2002 Escape... lol ! Im pretty tech savy so all has been good so far.

[@Ozzmancomethz]

what if you changed your wifi password...how do i get the truck to forget the old password?

[@lacombeford]

Ozzman Comethz you would disconnect the wifi hotspot or forget the network in your settings before connecting it again.

[@Ozzmancomethz]

@@lacombeford cant find that setting..each time i press.. it tries to connect

[@lacombeford]

Ozzman Comethz you may have to do a master reset. Here are instructions owner.ford.com/support/how-tos/sync/sync/setup/how-to-do-a-sync-master-reset.html

[@richmilcolladorodriguez2912]

I just got a 2019 explorer and no android auto needs update I guess when I try using cell Wi-Fi it just freezes

[@lacombeford]

Rich&mil ColladoRodriguez can you connect to your home wifi?

[@lacombeford]

Also do you have the Android Auto app on your phone and have you given permission and allowed connectivity?

[@richmilcolladorodriguez2912]

Lacombe Ford hello Lacombe Ford yes i have android on the phone but it's missing from 2019 explorer with sync3. Can't find how to add android auto to vehicle..i guess dealer did not update car maybe

[@lacombeford]

Rich&mil ColladoRodriguez our Sales Manager is going to try and problem solve. It may be worth a quick pop in to your dealership

[@toml.8210]

My 2017 Focus with SYNC 3 only has 4 hard buttons below the screen. Touching the screen doesn't do anything but accumulate fingerprints. The only wireless connections are via Bluetooth.

[@lacombeford]

Hi Don! That's bizarre. Could you email us a photo of your dash at [e-mail]. Our Sales Manager, Tanner will receive that email and can help troubleshoot what is going on with your car. If you have SYNC 3 you should have a very responsive touch screen. Sorry for your frustration, we look forward to helping you as best we can.

[@groundzeyroo2850]

Hello i have ford ranger 2017 and i have a software version 2.0 and sync 3 but i dont have navigation and i cant update my software to via wifi, what should i do?

[@lacombeford]

WhySoSerious PutASmileOnThatFace not all vehicles with Sync 3 come standard equipped with Navigation. Especially the newer models with the version 2.0 or higher. This is because Google and Apple have better Navigation and voice command software so with Ford equipping Apple Carplay and Android Auto it wouldn’t be necessary to also have Navigation (your phone would work using It’s own Map app displayed on your truck’s screen). First step would be to talk to your dealer to determine if it came equipped with Nav (or any dealer should be able to find that information for you using the VIN). Then you’ll know for certain if it had Nav in the first place. Hope that helps, thanks for watching!

[@groundzeyroo2850]

Lacombe Ford thank you

[@annamaria7417]

How do I update if my Sync doesn't have a WiFi option?

[@lacombeford]

Anna DeMarco what version of Sync do you have

[@annamaria7417]

@@lacombeford my Escape is 2015

[@lacombeford]

Anna DeMarco you can take a look at the link here to determine which version you have. You need SYNC 3 for the Wifi feature. owner.ford.com/support/how-tos/sync/what-sync-version-do-I-have.html

[@dieselxdan]

What is the exact sync 3 software version?

[@lacombeford]

Hi Danny! Thanks for your question. I am getting Connor to look into this for you. However, Ford has not released the update that will bring all SYNC3 versions up to the 2.0 version. If you have scanned for updates and are still at the 1.0 version than Android Auto is not available yet for your vehicle. Ford did update the later year 2016 models already, but a full release has not been done yet. We would suggest that you continue to check for updates periodically and once it does become available there will be data to download and you will have the upgraded features. If we hear of any news or release dates from Ford of Canada we will absolutely let you know.

[@connorbbuttons]

Well there can be different software versions of Sync3 depending on what is programmed into it and to what state/update it is up to. For example ones with Android Auto differ from those without. I hope this helps and if not feel free to leave more comments or call me at the dealership. Have a great night and thank you for the questions.

[@dieselxdan]

Lacombe Ford thank you.

[@dannyg402012]

Thank you for a fast reply. I checked and do have version 2.0

[@majorpayne4098]

Using my data plan from my phone is not wifi it is a hot spot. What about when traveling down the road?? This got me to retract buying a ford edge TI lol !!!!!!!!!!!!!!!!

[@lacombeford]

Chip van meter no, what this video is referring to is when you are parked in your garage if you set up your home’s wifi on your car it will automatically search for updates to keep your sync up to date. On many of the newer models you can now opt to receive a separate data plan for your vehicle (so it would become the hot spot for your phone for example). Usually when you purchase you’ll receive 3G for free as a trial and then you can decide if you would like to purchase a plan (here in Canada its through AT&T). You can decide how much data you’ll need on the road and what works for your budget. Therefor the wifi connection and data packages on Ford’s are two separate things.

[@drvppin.t1213]

I don’t even get the scan now… on my 2016 5.0

[@lacombeford]

Are you sure your truck has Sync3?

[@drvppin.t1213]

@@lacombeford mustang 5.0. And I connected to Wi-Fi and all still nothing a happened

[@lacombeford]

@@drvppin.t1213 apologies, was thinking you meant the F150 5L. Sounds like your system needs a reboot and software update. You may need to pop into a Ford store to get this done or you can try downloading the latest update from the Sync website on a USB drive and uploading to your car that way. Here is the link to check if you need any update www.ford.com/support/sync-maps-updates/

[@drvppin.t1213]

@@lacombeford yes I looked at the website and it said I need a update and the steps, I may take it to my ford dealership and see

[@lacombeford]

@@drvppin.t1213 glad you got some answers. Thanks for watching

[@sue8001]

Thanks, Connor. Very helpful video! I had the same question about the climate controls as well. I love my 17 Escape. I live in Ohio, and after driving my Escape, it feels like they fixed the roads.

[@lacombeford]

Sue D Thank you for watching and commenting! Yeah, apparently after some market research they found the voice activated climate control wasn't being used. We are glad to hear you are lovin' the Escape and enjoying some safe and comfortable driving out there :)

[@TyDomi]

Shit I'm constantly seeing 90mph on my speedometer in my 16' Explorer sport! From 70 to 90 on the freeway and 50-70 in a 50mph zone because it barely feels like I'm moving 😄😉😀😃

[@strmix]

I already have Nav in my SYNC 3 but i don't have MAP of middle east how can i fix this issue?

[@lacombeford]

فهد ابو احمد That is a good question! Where did you buy your Ford? We would suggest discussing any new Nav update releases. In Canada as the new maps are uploaded Ford will release updates... unfortunately we can't predict when certain areas will become available. Have a nice day and thanks for commenting :)

[@strmix]

Lacombe Ford I've bought from US and currently in Saudi Arabia, thanks for this awesome information

[@lacombeford]

فهد ابو احمد You are welcome! Enjoy your Ford :)

[@c.juneau410]

Cannot Type in ALL my password!! Have a 2013 F150 Lariat and keyboard turns gray after the 10 out of 15 of my password character.??? Please?

[@lacombeford]

Sorry for the delay... here's what our Service Manager says: He will need to contact his internet service provider and ask them how he can change his password for the wifi to something shorter. Once they help him change the password he will be able to connect.

[@grymtyrant]

It's more than a year after this video, using the Alexa app is a little odd. Definitely don't have that nice little microphone on screen to access it. I figured it would be more hands free. I have to open Alexa on the sync 3 then I could use it hands free. But then there's not music playing. In order to go back to FM, you have to hit mode until you cycle through to it. Not liking that type of clunkiness with this system.

[@lacombeford]

Matt Hinker thanks for watching and for your comments! We have never had any issues from customers regarding the easy use of Android Auto and Apple Carplay. Isn’t Alexa from Amazon Home? Regardless, we would be happy to take a look with you and try to sort any issues out with you.

[@graemerobertson5160]

Ford don't let auto updates work in the UK, you have to load them in via USB

[@lacombeford]

Graeme Robertson oh ok, interesting. Thanks for sharing, we are based in Canada so follow those guidelines. Cheers and thanks for saying hi!

[@TyDomi]

Holy cannoli that not coming up on my 16' explorer

[@lacombeford]

Your vehicle is likely not equipped with Sync3, unfortunately.

[@heikos8286]

Nope...., still no OTA-updates in 2020...!

[@lacombeford]

Heiko S we aren’t in control of the manufacturers updates but we are sure they will continue to become available as they are developed

[@evanmoffis6979]

Connor. I have SYNC 3 in my 16 Focus Titanium but no navigation. Is there any way to get navigation to display on the touch screen.

[@lacombeford]

Evan Moffis Hi! The best way is by using Apple Car Play or Android Auto. Ford stopped making navigation stock as the technology and maps in our phones are much better and more updated. Once connected as Apple Carplay for example, you can access your maps using Siri.

[@evanmoffis6979]

Lacombe Ford Thanks Conner, also I connected to wifi last night and tried to scan for updates but it didn't give me that option, and it's running on SYNC 3 version 1.0

[@lacombeford]

Evan Moffis if you currently have version 1.0 you’ll actually need to go to a dealership to get the newest update that would enable Apple Carplay and Android Auto.

[@sgtdarkness1]

If u have sync 3 and apple car play u can use WAZE from ur phone and if u plug ur phone in via USB/lightening it will use WAZE from ur phone.

[@DonP60]

The biggest fault of this video is after to enter the password you need press the half arrow button to begin the connection. Would be nice to include that critical step.

[@lacombeford]

Good feedback, thanks for sharing and for watching.

[@isaacdp647]

I have a 2018 Ford F-150 lariat special edition and if I enable the wifi hotspot will it make my monthly bill go up

[@lacombeford]

Hi! The WiFi Hotspot is actually set up through your Ford Pass App. It's a separate package you can set up, not connected to your Cellular Data Plan or Internet plan. When you set up the WiFi in your truck you can select whatever package best suits your requirements (how many days per month, etc) and your budget. There will be a monthly charge based on what package you select. We hope that helps answer your question.

[@isaacdp647]

Lacombe Ford it does 😀 thank u so much

[@isaacdp647]

I forgot to mention it is a eco boost lol

[@lacombeford]

Dp Isaac woah! Sounds like you’ve got a great truck! Enjoy 😊

[@isaacdp647]

Lacombe Ford u can look it up and you’ll say it’s amazing 😂

[@jamesshell4008]

I have a 2016 Ford Edge Titanium and i cant get mine to update to 2.0

[@lacombeford]

Hi James Shell , we have seen that many of the "newer" 2016 models have already had the upgrade to version 2.0. However, Ford of Canada has not officially released the update so you wont be able to get it until they do. We are anticipating some time early in 2017 for the update to come out... then you would be able to connect to Wifi and get it. As soon as we hear anything we will send some notices out. Thanks for commenting and warching, have a great day!

[@toml.8210]

The 2017 cars have SYNC 3....

[@garytraina826]

Once you have saved an address to your favorites, can you sort your address book by Alphabet?

[@lacombeford]

Hi Gary, great question. We double checked on this and no it looks like you can't alphabetize the address book. However you can use the SYNC voice command system to easily access the address when needed.

[@garytraina826]

OK thanks

[@wwjj64]

That's great but FORD DOESNT DO UPDATES.

[@lacombeford]

joe watson thanks for watching, yeah especially in Canada the updates can be slow for release. We often are anxiously awaiting too.

[@nickpenn8636]

What's your password any password you want?

[@lacombeford]

The password would be whatever you wifi password is. The one provided by Telus or Rogers, whoever your provider is.

[@carltonmcdaniel1747]

Sad part about this, companies are collecting data and selling it.

[@lacombeford]

Data collection has been ongoing for years now. Your phone tracks your every move, its true. Ford communicates more with the vehicle itself to provide software updates and servicing data/recommendations.

[@skemeteamace]

Hey Beavis, where's butthead? Lol I just had to

[@alexm4515]

One day, you'll be long gone. But your idiotic comment will live on forever.

[@elfiero50]

As soon as I saw the name tag, I thought the very same thing.

[@Thesavagesouls]

The video says 2016 but the guys looks screams early 90s.

[@lacombeford]

TheSavageFrog hahaha... nope just a phone and a sales guys

[@jackshaw7488]

Tricky part is this guy never click scan software button. Why? It most likely will fail. Wifi update will never work. No wonder traditional auto maker cannot compet with Tesla.

[@lacombeford]

Jack Shaw we’ve actually never had any issues with the software updating automatically, it works great. The vehicle we did the demo on a vehicle on our lot which was already up to date and we didn’t need it synced to the dealerships wifi lol. Tesla is great though, trail blazers for sure!

[@richmond4471]

WTH happened to your hair..?

[@doreenbowden7995]

What a waste of my time

[@lacombeford]

Could we assist you with a more specific question?

[@carlstenjoshuavillaverde909]

My ford ranger xlt 2021 has sync 3, my wifi doesnt turn on. Please help :(

[@lacombeford]

Oh no! That is frustrating. Be sure you are close to the wifi network you are hoping to connect the truck to. If your password for the wifi network is too long it sometimes won’t work, you’ll have to change the wifi password. Those are some ideas!

[@carlstenjoshuavillaverde909]

@@lacombeford thank you for the reply, Ill make sure to do what you said :)

[@NobuWatts]

I'm connected to wifi and there's no option to scan for updates

[@lacombeford]

Hmmm, that is odd. You may need to check for SYNC updates online here www.ford.com/support/sync-maps-updates/ If one is needed it will provide directions to install or a local Ford store can help.

[@carltonmcdaniel1747]

Sad part about this, companies are collecting data and selling it.

[@lacombeford]

Our data has been collected for years. Its true, your phone covers your every move. Many companies have strict privacy policies on who and where that data goes. Ford does as well and uses data more for software updates and servicing recommendations