How To Deal With Returns, Refunds and Scammers on eBay in 2023

In this video, I talk about the refund return process on eBay and the subtle changes with the return process over the last couple of years. This video should give you a general example of how the return process currently works on eBay. As always put your comments and questions down below.
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[@user-zg5sr2zh7j]

Ebay/s Refund Policy Seriously Needs Immediate Reform. Yes Buyers do need protection from Bad Sellers. But Good Sellers need protection from Scamming Buyers. At the very least ebay should at least look at cases , at all the facts, the Sellers rating should count for something.

[@MitchKurz]

Absolutely agree, I had a buyer purchase something over $800 from me this past year, immediately opened a SNAD and lied in messages that I sent them the wrong items. They purchased an upgraded version of what they had from me and sent me back their old broken units, and the ebay appeals team still sided with them even after talking to over 45 different reps. And yes, I did pursue the issue outside of ebay. In this day in age, you can't hide anymore, so I hope buyers who try to do this understand how much trouble they can get themselves in.

[@amytakikawa]

Oh mi god, I had just been through 2 eBay reps, and I was already sick of it. I had a hard time with the scammed buyer, and yet had to turn around to fight with eBay reps. There is definitely no protection or what so ever on Seller side. For my case, the buyer did not send the item back, but I naively processed the refund. I reported this to eBay, they told me they cannot do anything.

[@MitchKurz]

@@amytakikawa Yep, unfortunately there is not much you can do except court. Funny but not so funny is that I just had this happen again 2 days ago for a very expensive order. I was in full communication with the buyer the whole time until delivery, I followed up to make sure they were happy, and all was well for about 31 days, right until the return period ended. Then I get a notification saying I have a dispute, and the buyer filed a payment dispute with their bank stating they didn't recognize the transaction. So far it looks like ebays seller protection kicked in, but I had to challenge the dispute and provide screenshots of the conversation and the tracking, it also included signature confirmation, so I think that info helped. eBay's email said they were handling it from there and I wasn't responsible for the amount. They ended up releasing my funds right after that. I guess we'll see what happens in a few days. People are crazy

[@mikeimpressionsreviews9831]

As long as a buyer pressed the right button they will grant any return from a buyer

[@OmegaVideoGameGod]

I am going through this right, buyer wants a FULL refund, and has my item, they told me if they don’t send out the item by the 16th it will cancel, but I’m seeing on my end it’s the 5th of September which is what it was before, eBay doesn’t know what it’s doing. But here’s what gets me, I called eBay themselves, they told me as a seller there’s nothing they can do, but if a buyer calls they can just close the item right away with a full refund even before buyer sends item back like I’m suppose to trust this buyer in good faith, eBay’s TOS is just a disclaimer for their lawsuits they get hit with.

[@JohnnyLightningV10]

Reason why scammers have picked up is because shipping has gotten so expensive so therefore they know many sellers dont want to pay the return shipping labels instead just write it off. Its truly sickening.

[@DracoBigD]

I absolutely hate eBay. They’ve turned me off from selling comics online due to their disregard to sellers

[@jedimaster6442]

Lol

[@shirlynb148]

I’m a small seller, retired & sell to supplement my SS income. I had my first scammer who not only got a return label immediately but wrote a horrible untrue rating about me & the item. I gave them a full refund and NEVER got the item back. My biggest beef is I have years of seller experience at 100%, a new buyer with 3 months scammed me and was able to publish lies& dishonest statements against me? I never got my item back. The buyer kept the item never paying for it and ruining my reputation as a 100% seller! Bill s🍀t!

[@markschroeder8742]

I had a buyer who ruined my 100% Positive Feedback. They changed there address after buying a $700 item. I got worried the buyer was going to scam me one way or the other since this is a common scam (changing address after purchase). I refused to sell the item after they changed their address because things seemed fishy. 40 days later they left a Negative Feedback. I've reached out to Ebay because it's like the bad person is getting away with ruining my account. I don't get it. I understand exactly what you are saying. Why can't Ebay see who is in the right or at least who deserves the benefit of the doubt.

[@cooolchick647]

Sadly there's always few that ruin it. I actually have one requesting a return today for basically lint on the shirt. Smh. But I have to tread carefully even tho there's nothing wrong with the shirt but a little lint on one part and she's threatening to leave negative feedback on it even tho it clearly describes everything warns people to ask questions or for more pictures and that there are no returns I still have to tread carefully. Mind you i ended up offering a full refund on the shirt with them Shipping it back. And of course they want me to pay shipping. Smh. There's always one

[@stevenssbargainbarn2294]

I think that customers should have to reach out to the seller first before they open a return or other claims and the seller has three to five business days to respond first something can be resolved in a message

[@pokeman6543]

I'm sick of selling a item only to not get paid then having to cancel loosing my posting fee's absolutely disgusting they should be held liable after 4 day's of non payment 😔

[@wwdeals3080]

If the item doesn’t get paid, you don’t have to pay eBay fees of any kind

[@esdrascontreras4896]

Just don't accept offers..

[@tom11zz884]

These scammers are ruining Ebay. Soon, no decent sellers will be selling on there anymore.

[@johndough23]

Totally agree it's all caused by eBay not doing their job and backing Sellers and making sure that these claims are real.

[@jackmehoff9819]

I’m don’t. They’ve burned me bad and won’t happen again.

[@BellicoseNation]

To game the "no returns" policy, all the buyer has to do is click -Item is defective or does not match the description. Just making that claim is all the required. I had a case where the buyer in Ebay messages admitted he ordered the wrong part but because he clicked the box blaming me (seller) Ebay told me it would rule in his favor. This buyer also claimed he shipped the item back to me (on his own label) I refunded it because I was at the deadline and didnt want ebay to refund him and charge me a return label. He never shipped it back. On the upside, he is also a seller of similar items, I plan to do the same thing back from another account.

[@Peppermint1]

Ebay has become hell for getting a refund on defective items. Not sure how it goes on seller side, but for a buyer it's like navigating a labyrinth of different pages, links, hidden buttons and overall confusing instructions. One has to have good intuition of what to do next. Ebay net profits range from 2 to 7 Billions every year. This company should create a refund fund, to end this saga between sellers and buyers. If a seller gets too many negatives for faulty items or a buyer is trying too many times to scam, then just remove these from Ebay.

[@user-fs1yq2bi4q]

Thank you for the video .I recently sold an antique electric piano on eBay for $2500. The buyer paid through eBay, and I shipped the item from Atlanta to California, covering the packing, shipping, and insurance costs. After receiving the piano, the buyer held onto it for four days before claiming it was broken and demanding a refund. However, despite my requests, the buyer refuses to provide photos of the damage necessary for an insurance claim. eBay's solution is for me to pay for return shipping to facilitate the refund, but I'm hesitant to send money to an uncooperative buyer who won't even provide the required photos. To add to the frustration, eBay is urging me to accept less money, while the customer is insisting on a $500 discount. On top of all this, eBay is also taking over $450 in commission. This experience has definitely made me reconsider selling on eBay in the future.

[@celia222]

I’m a small time seller selling less than $1K/yr. I just got empty-box-return scammed for $500, so that’s huge. I made the mistake of opening a case and now I will probably will lose all $500 plus shipping. I would be angry but may be ok if it were my own item, but I was selling an item for a friend’s grandma. This scammer hurt me, my friend, and her grandma.

[@FlippinAintEasy]

That’s horrible. Sorry to hear this. See if the eBay rep can help you deduct 50% from the refund.

[@acne-xg3qu]

​@@FlippinAintEasyhey, I just got a laptop delivered to me and I noticed it wasn't the model that was said on ebay, now I requested to return the item but they can't accept disassembled laptops. Do you think ebay will think I'm in the right and have my side?

[@rainman8463]

how it went? Did you get your money back?

[@TheCarolosells]

Thank you so much for this content. I just got 2 large for me returns by the same buyer on the same day. She said the size wasn't what was described, yet I had the size in the title for goodness sakes. I feel very anxious about will I get my items back the way I sent them since they were brand new never removed from the box. Your video helped me get off the ledge. lol. You gave clear and detailed content. I appreciated it. Have a great selling week and Thank you again!

[@DenimSquirrel]

Thank you for all the valuable information you give us. I learn a lot from your videos, and it's much appreciated.

[@ozonic1428]

It should be equal for both sides of the coin. Buyers definitely seem to have more rights.

[@amyk3020]

I had my first return today, the buyer said I sent the wrong shirt. He got exactly what he ordered and now wants a return. I am new to this and a bummer, normally don't take items back. To be nice, I will try to issue a return but I want him to send the shirt back. Had a feeling in my soul when I mailed it on Tuesday that this would happen. Thanks for your content.

[@ausgamecollector]

Agree with it being eBay’s sandbox except that individual sellers are*not* like a Walmart, some of us are garage-selling our own personal items.. It was better in the early-mid 2k’s for sellers.

[@yajsemi671]

Sandbox?

[@leojagawaga6481]

The Most frustrating Thing is When buyers look at 15 pictures You post and They say oh this the description isn’t Correct ? Idiots and eBay sides with them ?

[@chrisfox2890]

I think there are more borderline people with mental problems buying perfectly good items and then returning them. Look at their Feedback Left - clearly some are mentally ill and we have to take the flak.

[@No1Design_]

Great Topic Jon...Seeya in the Next Live!

[@markippolito3620]

Thank you for producing this video. I had my first return and you overview helped me through the process!

[@FlippinAintEasy]

Glad I could help!

[@dirtisbetterthandiamonds]

My store is on vacation mode for 30 days. It's to the point where I can sell a few hundred items in a day at the market or a yard sale and pay no fees and deal with no scammers...all cash. Ebay ebbs and flows so Im working with the season the way I have for years. Its just worse this year. I really think ebay might be coming apart at the seams of the old and new technology they tried to patch together. I do hope its fixed soon though. I like sending nice things to nice people 😊

[@dorothyhoule8498]

This video has been extremely informative. I am still learning about eBay, and have my own eBay shop.

[@maddhattersboutique]

I offer free returns but charge buyer shipping when they buy. They will lose their initial shipping fee so they really have to not want the item to lose money. My merch is all brand new vs used so it works best for me and I think gets me more sales as that is something buyers look for. If I am buying, no free returns makes me look for another buyer with same item before I buy from anyone.

[@Bibleinformationandhelp]

This video answers my question. I was wondering if I would have to pay for shipping if I had a problem with my eBay product. Need more information than I thought I would. Thank you so much.

[@alisagossage3973]

Having no returns is bullshit bullshit bullshit, bullshit. The reason why I used to sell on eBay was because I had the option to not accept returns. And the customer had a choice to either take a chance or not with my items. As soon as this new policy came along, people were returning items for no good reason. My items had clear pictures and descriptions. They just changed their minds or didn’t want to spend the money. Or found the item cheaper somewhere else. If people want to take returns, they can. I chose not to. It’s a shame. I really enjoyed selling on eBay. I have other options now. And I have taken them. I suggest others do too.

[@wanmiacollection88]

@alisangossage3973, where is other marketplace options?

[@cooolchick647]

I completely agree with you. I have people try to return for horrible reasons. I have one wanting to return a pre-owned shirt for a spot of lint essentially. Even tho I have no returns, all types of disclaimers to thoroughly check pictures, ask more questions or for more pictures. Clothes are used and described to best of my abilities but buyer should thoroughly check pictures and size. And still this lady wants a full refund AND me to pay shipping when I said I'd give her a refund of the shirt. Smh

[@Cjnchef]

I shipped a laser printer to ca. sent damaged pics got a return. It was shipped back from charlotte nc. I asked what to do. I was told I was covered from seller protection and let the refund expire. I did but do not know if I will get any headaches out of it. It was totally damaged

[@matthewkross8874]

Thanks for making this video. Great job breaking it down and giving a positive perspective on a negative thing. I felt better after watching this.

[@justanotherreader]

I just got my first return today for a defective electronic item. I'm paying for the shipping label for the item to be returned to me, but the buyer is saying I should just send the refund instead of having it returned. I'm brand new to ebay so I'm not sure what to do. Is it okay to prefer my item back or am I overreacting?

[@Beadknotafrayed]

Good educational video. You were calm and clear excellent info and presentation! Thank you!

[@chrisdavis1462]

Had a buyer get his card. He says he had to pay extra shipping to get it from post office. It was a trading card in a regular top loader was only 1/2 oz. In weight. eBay standard envelope was all needed for the card under $20. So shipping was $.64. Now he wants a refund for $.48 for what he says he paid. Have you ever had this issue?

[@chrisdavis1462]

Sorry he says he had to pay an extra $.48 to get the card from the post office on top of the .64

[@johnremesat4464]

Not able to do a partial refund to the buyer the refund tool doest work for either partial or full refund. The rep on the phone said I have to make another sale to have funds available for the refund. or add another credit card which I don't have. I need to refund the buyer but my hands are tied. Any help would be appreciated

[@jauxed]

What if the seller answered but still doesn't understand that it's not the item that described and they answered in timely manner. Would I still be refunded if I even spend the return?

[@mullenio4200]

I've just had a buyer claim an item is not as described but I strongly disagree to that. But because they've selected that I now have to either let them keep it, or foot the bill for them to send it back. And I know if I pay for the return it's going to come back damaged. So I'm screwed either way.

[@Konuvis]

I shipped an item to a buyer, sent him pictures before sending but the item arrived completely damaged. How can I even dispute the refund or play my shipping insurance?

[@RetroZone1982]

What you do when someone pays you with paypal or pioneer and he told the cradit card compony that his did't order from ebay and he canceleing the order from the cadit compony and not from ebay what can you do with that ?

[@jxssqx]

I’m having an issue where the buyer has already payed the desired amount for an item I had listed on ebay and their funds are currently on hold, but last minute i was not able to ship the item. I’ve now been reported by the buyer and given a date to return the money that once again, I don’t have (becuase the money that they payed is on hold) and i don’t know what to do.

[@Elysian40772]

I had a request today where she mis measured the shirt, I sent her a label but im not refunding her. I immediately blocked her when she opened the return so I dont have to deal with her if I decide to sell on ebay in the future. Ive actually decided to stop selling on ebay for now. Too many Walmart mentality buyers on there.

[@leonardomedina9098]

how do you do that? having a similar situation.

[@Dorien-is3fq]

I order some Christmas ornaments on Dec. 24,2023 and I have not received it. I send this seller 5 messages and have not responded to any of them!!! I tried to contact eBay about it but I'm not getting no luck... how do i contact customer service?????

[@klaus2747]

Ive just sold an expensive watch. What if they sent me the watch but took the original parts of the watch and replace it with fakes but i dont have the capabilities to open and check the watch. + it went through ebay authentication anyway so hopefully they are thorough with how they check it if the buyer decide to return it. How about do i go with this?

[@lefthandbanana]

Thanks for the help! I just had my first return and flew into a panic. Apparently people are really picky about their squishmallows. KZbin to the rescue! Thank you for putting a year in the title.

[@850CANE]

I sold a car amplifier on eBay. 57 days later the buyer messaged me saying the amp was defective. I know it worked because it came out of my car when I upgraded. He asked to return it. I said no. So now he filed a payment dispute. Is there a certain timeframe he had to ask for a return? I know he installed it and messed it up.

[@jesuseverett]

what is the (hard) percentage of an "unacceptable return rate"?? and the penalty fee for being over that percentage rate?

[@Mrsdevsgirl]

I had 2 in 1 day after not receiving any for a long time. 1. Had a buyer return a dress saying bought on accident after having the dress for over a week. That is buyer's remorse. If it was an accident, you could cancel the putchase immediately. 2. Buyer sent blurry pictures and said INAD stating it has stains and I did not make note. I otwm did not have any stains you can clearly see the listing. They stated that in the message they do not want to pay for shipping return. I'm just waiting to see what the item looks like when I get it back.

[@Otis365]

I recently sold an item got a good review from buyer stating item as described as shown in pics, would definitely buy from seller again and then a couple minutes later I am damaged during shipping definitely a first for me.

[@thevirtuouscollector]

I've been selling on eBay for almost 10 years and recently a buyer claimed an item was damaged and I offered a partial refund. After he refused, the buyer lodged a report and my options to accept the refund disappeared and it was deemed that he gets the full refund and gets to keep the $370 item and I not only lost that, but also my free shipping. I tried to appeal to eBay with additional photos of me packing the stuff (and saying I'm new to returns) but they won't budge. Is there anything I can do? I kept telling eBay that I have an exemplary record for nearly 10 years and I have photos and videos of packing the item but they won't hear me out. :(

[@wanmiacollection88]

They dont... 99.9% on buyer side. Until you call and call and call. They just a poor reader when it comes explaining on email.

[@basitjutt1939]

Sir I do eboy task but my task is not complete and even I don't have money how to return my payment

[@JetstreamAviation747]

I refunded somebody because the item didn’t arrive, I have now lost money and the item. How do I get the money or item back?

[@valerieg.9242]

I truly appreciate that videos like this exist…I am still learning Ebay and don’t have returns on but was able to use your advice here to handle a return request 👌

[@FlippinAintEasy]

Glad I could help!

[@raybdavisjr]

My problem; Ebay seller sold me a defective item. I started a refund and got a shipping label to send the item back to seller, but the seller uses a bogus return address. The item originally came from Illinois but the return label went to Florida. So the return was sent back to me. I could understand if the address was somewhere in Illinois then maybe a typo, but to a Cafe in Florida (i checked google maps, literally a Cafe in Florida.)

[@christeneotoole3841]

Can you speak to how to handle a situation where the buyer bought a pair of shoes which never arrived. Tracking shows PO initiated shipping but does not show a delivery. I talked to the PO who traced them saying they were sent to Guam (not Florida as addressed) but that is far as they were traced. I ended up having to give the buyer a full refund and never getting my shoes back from the PO or buyer. I am out the cost of the item plus shipping. Although I was in constant contact with the buyer she opened an EBay claim sending me negative feedback plus insulting me call me a liar, etc. I talked with EBay and they erased her feedback and hopefully blocked her. She was so nasty and insulting. I had told her she would receive a full refund after after 30 days if the shoes didn’t arrive and even offered to send her another pair which were similar free of charge which she refused.

[@Ideefix79]

Should I avoid buyers that have private feedback? Do you have any experience with refunds from this type of buyer?

[@TheJakeMarc]

So what happens if you just keep selling the same card or something and every person keeps saying there is a scratch even though it's disclosed in the description?

[@CoconutPete]

Totally done with eBay... worst platform ever. After I get done with the scam return I'm going to go out with a bang and sell dart boards of the CEO

[@Bigbopperairguns]

I'm taking eBay to court on mine because there's no way. A judge is going to decide that my contract is not 100%. Exactly what I described.

[@omegachadrequiem3831]

How much did you spend?

[@mayakoyama9130]

hey, just wanted to let you know I have gotten the $6 shipping label credit on the 2 INADs I have had this past year. They take weeks to arrive so i initially didn't think I was getting them. But they suddenly appeared in my account about a month after each case closed. I didn't have to call ebay or anything. I've only needed them twice so maybe there is a limit to how many times you can claim it.

[@FlippinAintEasy]

The last 3 US reps I asked about this don’t seem to be aware of it even though it is mentioned in policy. As you said it sounds like an automated process that the reps aren’t involved with. I received one credit over a year ago and I always report the buyer when there is a problem.

[@mayakoyama9130]

@@FlippinAintEasy I don't think the reps are really involved in it so I didn't bother asking them. I believe they are automatically credited every month or so like how they process the store subscriptions monthly. I found the credits in the Payments tab in seller hub when I filtered to "Adjustments". The first credit I got was for an INAD I refunded 12/28 and it was credited over a month later on 2/3, states it was for the time period "Dec 24-Jan 23". Like I said I've only gotten 2 of these in the past year so I don't know if there is a limit to how many times you can do it.

[@Jblxtr]

How Much time do the seller have to accept return how buyer know seller accepted return

[@versatileduplicity9313]

Everyone is entitled to a refund. Especially if you’re selling used things, which is usually a piece of shit !!

[@katote573]

Need some advice here. We just receive our first issue with a buyer messaging us that the item was packed poorly which is a lie. We ensure proper packing and we double box this item. Also we even recorded our process. Any advice how to go on about this?

[@FlippinAintEasy]

Is the buyer claiming the item was damaged? If so have them send photos. Chances are you did everything right and the package was mishandled from the carrier. Ultimately, let them know they have the option to return the item. I also ask them what they are looking to do. This will bring out those buyers who are fishing for a partial. If the buyer leaves a negative and have come out asking for a partial refund yet won’t return the item, if they leave a negative feedback their re request is grounds for removal since buyers are not supposed to do that. Bottom line it to communicate with your buyer in a timely manner and usually you can figure out what their intentions are pretty quick.

[@mixxndj]

Hey bro, thanks for this video. I have a question. I bought a used audio mixer and it doesn’t work. The guy is wanting me to open it up and try to fix it! I just want to send it back as a return.. sounds like a bad idea for me to open up something like that. I think I’m going to refuse. I just want to ship this back and get my money back.. any advice?

[@FlippinAintEasy]

Don’t open anything. The seller can say you opened it and changed the condition. Open a return as item not as described or item damaged. Seller will have to send you a label and process a return. Sellers need to deliver what is promised in the listing or accept a return. You reached out to the seller to give them a chance to resolve it so take the next step.

[@leojagawaga6481]

Ebay is an Unbelievable Seller fees , Promotion fees that cost almost $20 extra and if You don’t promote item no one will see it ! Fees Fees Fees It’s Horrible ? Then they want you to report taxes on old Things around the House Great Video Returns Are A Kick in The Gut

[@mickcv4554]

What do you mean fail to respond? If they say it’s damaged or not as described you can’t do anything except wait for it to come back or refund them instantly and cut your losses. Sometimes these are scams anyway so you should wait.

[@airportdocumentaries]

I sold a brand new coffee and the scammer put a fake address on and he added a safeplace to the delivery company and told them to leave it in front of the door, he then waited outside for the delivery and took the item from in front of the door. He then started a return request and sent back a different item. So, now I can't even report him to the police because he used a fake address.

[@van-shans]

my first sold item on ebay, sold steamdeck to buyer with 4600 positive feedbacks, after 29th day after receiving the item, buyer started the return, wrote: the item is defective and attached photo of different item. and all I can do, is to message, refund or request a return. but this way he just would send me wrong item back

[@porgz4694]

Hey, loved this video and i was wonder if you could help me out. I got a return request on something I sold and it was an INAD never dealt with a return, let alone an INAD, so I’m at loss I accepted the return and told the guy I’m going on a trip which I am so I told him to wait to send it. So now I’m wondering will ebay pay back the seller fees they took? And also what are outstanding seller costs? If you could help me out it would be very appreciated.

[@FlippinAintEasy]

An INAD return is one where ebay is expecting you to accept the return and give a full refund back to the buyer once it arrives back. With that said, the buyer is responsible to send it back to you in the same condition as it was sent to them along with all the accessories and original packaging. With an INAD ebay expects you the seller to cover the cost of the return label and once it comes back to you, you only have a few business days to process the return. If you give the buyer a full refund, the final value fees for the sale are returned to you (less the 30 cent fee they charge per sale). If you use the refund tool and adjust the refund, ebay does not return those fees seller fees back. So only use the tool to deduct anything if there is a major problem with the return. Hope this info helps.

[@eyeswideopen866]

Yesterday I had an unusual return experience. Buyer opened a return on a computer part- claimed did not fit - even showing in the description the models this item will fit. Sent a return label thru eBay. Next thing I know I am getting an email from eBay to say that those funds are on hold. Then within the next 6 hrs I get another email from eBay telling me not to ship or refund this buyer and that they have closed his account. I thought that was a positive move on eBay’s part in favor of the seller.

[@JohnnyLightningV10]

This person opened up to many returns at once meaning they were hoping sellers didn't want the return and just gave the items for free. Scammers being scammers.

[@eyeswideopen866]

Several months ago I had that very thing happening to me. This guy gets around- I blocked him but eBay should block that IP address

[@JohnnyLightningV10]

@eyeswideopen866 They don't instead they give the buyer benefit of the doubt. Sellers need to create a mastery list on a forum of users to block.

[@triciacooper9317]

Good!!!

[@jessicadavis8659]

Good but rare

[@nancygarcia4733]

What do you do when they say your item stinks like cigarette and demand a credit, even if you send proof I clean the item and use odor eliminator products, and offer a full refund once I receive the item but they threaten to open a claim with paypal and don’t want to follow eBay’s procedure?

[@FlippinAintEasy]

If they demand something like money back or something that was not offered in the terms of the sale, you can get any negatives removed as the buyer cannot demand these things. If they open an item not as described return and send it back, you are required to give them a refund. IF the buyer sends back something in a different condition than what was sent then you have grounds to recover up to 50% using the refund tool. If the buyer sends back your item and you send a full refund after you inspect it, opening a claim has no merit as they have been given their money back. If they go on to leave a negative after you process a refund, as part of seller protection you can have this removed.

[@mspeagle2]

Yes, we sell electronics and returns was an issue. Until we started posting the serial number of the item in the listing and photos of it. Returns almost totally ended. Except for this buyer that opened a not as described just to facilitate a return. I am sure we will have something else in the future but eBay taking the fees on the return sucks on top of shipping bath ways. Its always the most expensive items. Never the under $20 items it seems.

[@showgirlsaroundtheworldada4484]

I had a eBay rep tell me to send a message to this buyer that did a chargeback and then signature delivery accepted. eBay told me to send message to buyer to drop case? I got no money and no new boots back

[@FlippinAintEasy]

If a chargeback is processed, ebay will notify you to give your side and now up to 5 photos to support your case. The rep shouldnt have you reach out to the buyer when they have taken it to this level. In fact, if the buyer opens a chargeback without reaching out to you for resolution first, then they are in violation of their own credit card terms of service. I have won 3 chargebacks so far and this is my main defense.

[@moiseslopez4096]

I have a question, so I have sold a bundle of ps3 games that I personally played. The buyer said that the games didn’t work. After I have tested them. Requested a refund. eBay messaged me. And I have put all the information that needed me to fill. And now the case is closed. I want to know whether the buyer took the whole money that he paid for them out of my funds.

[@FlippinAintEasy]

Sounds like some info is missing. Did they open a return? If they did and then closed the return you should lose nothing. You have the right to get your stuff back before the buyer gets any money back. Check the transaction details and it should show you the breakdown and if those funds are available to you.

[@ceasarnunez5652]

I sold my old DJ controller. Absolutely no issues with it. (Sold as described) The buyer has had it for a few weeks now, and wants a return because it’s not compatible with the system he uses. (Even though all you need to do is download a different software. It’s easy.) He messaged me saying there was nothing wrong with the unit, but that he wants a return. Do I have to honor it? When I sold it, it said returns not accepted.

[@FlippinAintEasy]

Depends on your return policy for that item and what the buyer uses for a return reason. If you have 30 day returns then yes you have to accept the return, if you have no returns set for the listing then you only have to accept the return of the buyer chooses “item not as described” or “arrived damaged”. Even then the buyer can request a return fora rai reason such as” changed mind “ and you have the option to accept or decline the return.

[@jasontrumble7217]

Jon you said it all when you said I don't take returns. As I dont but you find out over time even tho you don't take returns ebay finds a way that you Do take returns...🤣 🤣 🤣 Another fallacy of ebay can describe every flaw even if not a flaw just a mfg defect but anyone out there thinking they return free bc dont take returns you falsely thinking bc you will and have to. Now depending on the return if its not item not described just doesn't fit or wrong size you won't have to pay the shipping to or from but be careful there also bc negative feedback is way worse than just refunding them and eating the cost of doing business. Its slippery slope. You covered it well. Always a pleasure keep up the great work. Most buyers will say item not described bc that erases the no return policy. But if they say didn't fit or dont want thats a whole different thing. But again never think you don't take returns bc in this ebay world you do take returns handle them accordingly doubt 1 return shipping refunded both ways worth jeopardizing anyone's status or store. Just my take.

[@DeepDishPizza]

Anytime someone tried to scam me on eBay, I just walk over to the cops and let them handle it. I win every time.

[@curtisrobinson1230]

I just sold some artwork was on eBay auction. The post stated it was a photograph and the customer offered 400 dollars, once he received it he stated that he thought perceived it was a Antique. I never stated it was an antique no where on the posting. So he filed a claim that the post didn’t match the picture, but it clearly does. Should I give him his money with a fight?

[@FlippinAintEasy]

If the buyer opens a return accept it and have them send it back before you refund them.

[@Yazzie101]

eBay sends emails out to return stuff! Or to make people buy it.. ITS OK JUST RETURN IT .. FREE RETURNS! I’m so sick of them sending these emails out! I’m getting returns weekly the more eBay promotes free returns ..

[@brandonbahret5632]

What is the worst that can happen if I ignore a return? I've offered the buyer a partial refund, even though the item is fully working and offered to assist them how to use the product. I do not have the money to do a return. Annoyingly, the buyer's name comes up on a list of known scammers (wish I would've name searched beforehand.) Will ebay attempt to make an unauthorized transfer from my bank account to pay the buyer? Could this somehow harm my credit score? Can I ever open a new account or remove the hold without paying this obvious scammer?

[@FlippinAintEasy]

If you don’t approve a return request within a specific amount of time, eBay will step in and refund the buyer and they essentially keep the item. Yes they will attempt to recover the funds from the bank you have on file. Also, it counts as a defect on your account since you did not handle the return request.

[@paolamugan616]

Hello. Buyer picked up a Nintendo and open a case eBay close in his favor and refunded. What about my Nintendo ? What can I do? Thank you

[@FlippinAintEasy]

eBay doesn’t allow the buyer to be refunded and keep the item. The only way this happens is if you don’t reply to the return request and supply the buyer in a timely manner and then they will close the case. Only thing you can do is buy a return label and contact the buyer asking them to send back the unit.

[@nettebarnes9052]

I had a buyer wanting to return for no reason nothing wrong with the item. to keep the peace i said i would return and they havent sent it back to me

[@malcolmrivera3366]

I'm pisswd three customers bought the same air gun I shipped all three both buyers recieved items I got paid third buyer requested a refund and I never recieved the person money or pay out and eBay took the 45$ out of my other sell from a different customer and the guy only paid 38$ I never recieved the 38$ and eBay took 45$ out of my balance of payouts I'm fkn pissed coming out of my own pocket eBay should sent him his little 38$ that was on hold why does it come out of my other money?

[@tylersullivan8304]

I agree with it but I wish the option to ask the seller for a refund without filing a claim was there to read. just had my first return and I was pissed and immediately filed. But I wish i would have just asked the guy if he could pay me back not every sale goes the same though. Nice video thank you

[@JBResellers]

I have two returns currently that I deducted 50% for damage to package and item. Currently says “Waiting for buyer to confirm refund received “ It’s been over 24-hrs, the refunds have been deducted from my funds. How long does it stay this way as waiting for buyer ?? Any idea ? Thank you

[@sbintheco9843]

It stays open for 10 business days.

[@juztnlast953]

If a buyer starts a return based on defective/not as described and you message the buyer to please respond by sending pictures. Does that count as a response to the buyer's return request? Does that add more time to your deadline? If you do not respond by the deadline and the buyer escalates does escalation mean it's become a case? or do you still have the opportunity to approve a return?

[@FlippinAintEasy]

There’s nothing wrong with trying to communicate with the buyer once a return request is opened however you need to approve the return and/or provide them with a return label but the date eBay gives you or the buyer can call in after that date too open a case which will result in a refund to the buyer without them returning your item. Also you will receive a defect in your account which hurts your sales.

[@nosajogre2646]

Just had this happen to me yesterday; customer received multiples of the same item, then without reaching out directly opens a return/not as described claiming the items are counterfeit and insulting our integrity and demanding a full refund or they’ll have our account banned from eBay. We replied to them kindly and proved the authenticity of the items with irrefutable evidence. Had they only reached out and asked for a return would likely would have, but wish we didn’t have to based upon principal. Always someone trying to work an angle 🤦‍♂️

[@keithdaniels5918]

Yep....I just had my first return because of item not described correctly. Didn't understand the how too's on the policy as I don't sell very often. Issued a refund on a NO RETURN item and seller hasn't returned the item. Ebay says, "so sorry, case closed", you issued a refund. So now the scammer has the money and the item. Ebay will not even allow me to throw a negative mark against his account. I how word doesn't get out about this because shop lifting in person will become a thing of the past.

[@andreamarie3224]

I have a quick question. I sell on multiple platforms and do not do free shipping. Sometimes buyers lie and make up reasons for a return trying to blame me (the seller) for doing something wrong. They say "item too small" when I shipped out the correct size. (I photograph all outbound shipments so I know what was sent.) When you run across a situation like this and the buyer opens a return falsely claiming "item not as described", when the item comes back...do you have to refund their outbound shipping? What is the best way to handle this?

[@FlippinAintEasy]

Yes. Unfortunately you are required to refund everything with an INAD return. Only if the buyer returns something different or different condition can you deduct up to 50% (in that case I would withhold original shipping).

[@andreamarie3224]

I figured that was the case. Thank you for taking the time to respond. This helps. I appreciate it. @@FlippinAintEasy

[@user-cr7hh4mu9r]

Thank you! Petty eBay does not protect seller!

[@mytourandtaste1277]

I actually sold one iteam on eBay and it’s only been 15 days and the buyer requested for refund and said it’s defective. Now I have mentioned on my eBay seller that buyer pays the return but now eBay asking to provide the label so I have 3 choices. 1. Upload your own label 2. Confirm you sent a label 3. Confirm funds have been provided for a return postage label or helped the buyer to return in another way. Kindly guide me what I should do.I am totally new to this thanks.

[@dopaminskyimhirnsson3311]

Same here, guy literally wants to INAD the item that was listed as broken / for parts

[@hypnocil10]

i had a buyer close the return , so what do i do he still wants the refund , and even sent me an tracking number of return post

[@FlippinAintEasy]

Tell him once the return is closed is out of your hands now. He will need to deal with eBay. Then block him. You can refuse the package once it comes back to you. Make the buyers play within eBay’s rules. As a seller you have to.

[@ClassicGREATS]

You don't really pay for the return label if they paid for shipping anyway

[@mod3064]

Great vid, so informative. Thanks for creating

[@lougarcia1485]

I bought a 3d printer from eBay that was defective. I went ahead and processed the return and received my return immediately. But I cannot seem to contact the seller for a call tag. Will I get charged. I've been constantly trying to contact the seller

[@FlippinAintEasy]

Open the return through eBay and the onus will be on the seller to act.

[@michaelagibbs9695]

How do you send a buyer a return label you have purchased? Is this through ebay? Thanks.

[@FlippinAintEasy]

You can either purchase the eBay label on the return screen or go to Pirsteship or say FedEx and buy a return label that you then have to manipulate (save in the proper format) to send to the buyer through the same refund screen.

[@gabrysgabriukas]

What if I refunded money and bought the shipping label but seller does not send my item back?

[@FlippinAintEasy]

With returns never refund anything before you get the item back. This way you get a chance to make sure the item is the same and same condition before you refund them.

[@abejutuubb]

how is reporting INAD on a Not Working / For parts item even a thing ?!

[@hlh143]

i bought tabel saw machine and when i recive the item he sent me some paper pocket Which is 2 mg .and i report to ebay sent picture and they say me and accept to refund my money to my account with in 3 days . again i inform money not recived my money they say me again wiuh in 10 business day the last will send u ur money still not recived even they do not reply my email ..i am realy sad

[@FlippinAintEasy]

Sorry to hear that

[@MrPopo-bd1ix]

Seller only gave me a 50% refund when ad and description clearly stated "Seller pays return shipping." I only used one of the two provided shipping labels since i put them in the same return package and only needed one. And closed the other return so i could be fully-refunded for both.

[@billhartman150]

I learned the hard way the second month at selling on eBay. I had no returns turned on. A buyer said that a working GPS didn't work. Long story short is that they got a free GPS.

[@GoneFishingAway]

So, should I turn on "Returns accepted" to prevent something like this happening?

[@billhartman150]

@@GoneFishingAway yes

[@GoneFishingAway]

@@billhartman150 But is there a way where the buyer pays the shipping?

[@JessmUwU]

I received an item they said they were real authentic glasses but they weren’t they lied. I asked for a refund but they said no. What can I do?

[@FlippinAintEasy]

You would have to open a return on eBay

[@CrenshawBlvd]

Ok what if I opened a return and sent back the item,but the buyer hasn't updated the return on there page, they won't give me my money back,for feedback, what do I do next?

[@FlippinAintEasy]

If you are the buyer and you sent it back to the seller with the tracking uploaded, once it shows a delivery scan the seller has 3 business days to get you a refund. If not contact eBay and open a case against the seller and they will refund you.

[@CrenshawBlvd]

@@FlippinAintEasy I already did that,they won't update the return page where it says a date of me shipping it back to them,which is Jan 8th

[@adpeace2181]

👍thank you

[@Chi3fGaming]

Question if you or someone else can answer ASAP please upon reading this comment. So I (the seller) just sold an item for $850 on eBay the buyer bout it and his order came up to be $1,011. The item was shipped out perfectly intact and packaged correctly, and then the buyer sent me pictures of the item being damaged upon delivery. Now the buyer wants a refund of $900. I had received a total amount of $732 paid out to me for selling the item. How is it fair or possible that I have to pitch in an extra $200 basically plus the money that I had received for selling said item as a refund? To me that’s really unfair since I never received $900, I only got $732. Also is there a way we can put blame on the delivery service for damaging my item I sold to the buyer? If someone can please help me out with solving this situation I would truly appreciate it. Thank you, looking forward to hearing from someone asap

[@FlippinAintEasy]

Well, let’s first hope that you insured it for the amount the buyer paid, or the value of the item (the sale price of the item). If you did, and the buyers is willing to cooperate with some photos to show damage of the box and the item, you would then go in and open a damaged item claim through the carrier. Now if the buyer is asking you for a $900 partial refund you should stop and wonder why would they even wanna keep the item for any price. I would say that you’re better off asking for them to open a return for them to send the item back if you’re not going to go through with the damaged item claim. If you never insured the item beyond the hundred dollars then that’s all the Carrier going to offer you. as for refunding money to the buyer, the buyer paid $$1000 then hard for me to understand how you only received 732 in your account unless you were promoting it such a high rate that essentially that’s all you ended up getting. Now if you refund a buyer Ebay will give you back your fees for the portion your refunding so even though your account doesn’t have 900 if you refunded 900 Ebay would be losing those fees and you would only be responsible for the amount you received if that makes sense. Go into your account and check to see how much they collected in fees from that sale.

[@wanmiacollection88]

Yeah i got scammed. Buyer request refund while item STILL in transit. And reason for refund is item not as described. They noticed, but they just dont care. Buyer got the item and money!!

[@btomakart5975]

So , should i just not sell on Ebay? i think some kid just switched out a game on me . and filed a return .. of course im going to just tell him to keep it.

[@FlippinAintEasy]

eBay is still a good place to sell.