Samsung Family Hub Refridgerator No Ice and Communications Error Fix

[@Terahnee]

Thanks so much for this! We had what I can only describe as an ice dam that had accumulated near the auger piece, to the point where the ice bin wouldn't even go in all the way. This helped us get it un-jammed. It's absolutely ridiculous that Samsung doesn't say in the manual or on the website anywhere how to do a defrost. There's a label on the freezer drawer that I **think** has instructions for a basic defrost, but it's illegible after having our fridge for a couple years.

[@geoniman]

Genius! Saved my life. Thank you so much.

[@stefneeperry]

Thank you for such a detailed video.

[@CatherineRoedel]

Hi! This doesn't work after the latest software update. Do you know how to get it into engineering mode now? Thanks!

[@f37_59]

Thank you King you saved me 🤞🏽

[@lauramacon518]

Thank you for your assistance with this. I tapped my corners over and over, above the line nearest to the corners, nothing happened. I did turn off the red switch and wait 1 minute. Booted back up, tried again. Tapping got no where. Doesn’t appear to be any other way to get to the main function? Maybe I’m not tapping correctly? My ice maker had a little frozen at the front-bottom but that appeared to be the only spot. It’s making ice very slowly and small pieces. Not sure what to do from here.

[@1SpudNuts1BigNasty-DIY]

Make sure you’re in the fridge manager. It can take a few tries and can get frustrating.

[@ShanSanDiego]

Thank you so much for your video!

[@rhufnagel]

Does this method (FD) ONLY defrost the ice maker or is it heating up the freezer too? Thank you

[@1SpudNuts1BigNasty-DIY]

It’s a defrost for everything, that’s why you don’t leave it on.

[@budparrish]

GOOD video. Thanks!

[@203Bernabei]

Thanks for this! mine isn't making ice but I also don't see ice on the unit. could it be the feeder line that is frozen?

[@1SpudNuts1BigNasty-DIY]

Run the defrost cycle for a bit. You can also call Samsung and see if they will replace your ice maker, they replaced mine after it froze up again and I didn’t have to pay for anything.

[@203Bernabei]

@@1SpudNuts1BigNasty-DIY thanks! It did work… for now. But thinking I will call

[@203Bernabei]

@@1SpudNuts1BigNasty-DIY mine did too, and called Samsung direct and they had it replaced/fixed free of charge. THANKS! But at least I was able to continuing doing this so I had ice until it was replaced.

[@gauravampire2201]

5:33 Which appliance are you using which is showing under “Energy” section ?

[@1SpudNuts1BigNasty-DIY]

I’m not sure what you’re asking.

[@deangelafavell9746]

Hi there! I'm hit cancel test force run, but when I go back, it's still there. The sound and ice maker is back on.

[@1SpudNuts1BigNasty-DIY]

As long as it’s cancelled you should be fine.

[@frenettamason394]

Thanks for your help with this matter. But I followed up steps,and when I hit the force test it says " No Connection " . Any idea of why this came up?

[@1SpudNuts1BigNasty-DIY]

You might have to call Samsung. If it’s a known issue, they might fix it for free. My fridge is 3 years old and they replaced my ice maker and the main board at no cost.

[@HoneyShug]

Thank you sooo much 💞💞💞

[@Jus-aka-Rican]

Mine serves water but no ice gets made and there is no freezing??? What do I do?

[@WoodakaDiddy]

We are having the same issue

[@Ming-901]

Same

[@carsonbroadbent2952]

Same

[@goodsbys0120]

How long does it take for the ice to start forming after you do these steps?

[@1SpudNuts1BigNasty-DIY]

Don’t really know but you should have ice within an hour or so. Make sure you turn the ice maker back on or make sure it’s not off in the settings.

[@beercules22]

Mine has a decent block of ice. We used our fridge for about a year with the ice maker and then moved into a rental that had a fridge so we just used it as a fridge but no ice maker and then after about a year tried to hook up the water line and start using the ice maker. Do you think the hose retained some water and it froze over that year? I am currently running this defrost now but should I keep it running until the ice is completely off the ice maker?

[@1SpudNuts1BigNasty-DIY]

I would contact Samsung, they replaced everything.

[@densvenskaelinbella4499]

Hi, our family hub freezer isn't functioning as it should. It is warm inside, the temperature on screen is -19 but the actual temperature inside is about -7.

[@1SpudNuts1BigNasty-DIY]

@@densvenskaelinbella4499 Try doing a full shit down of the family hub. At the top of the right side door, there’s a little plastic cover and there is a red switch inside. Turn that off, wait a few minutes and then turn it back on. See if that works but if not, you might need a tech to take a look.

[@theoswedo8330]

Is there any water I have to worry about when it defrosts? Or does it naturally drain somewhere?

[@1SpudNuts1BigNasty-DIY]

I didn’t see any but just be sure to turn off the defrost after about 10-15 minutes. The ice maker defrost pretty fast and I’m not sure if the freezer will defrost if you leave it on too long.

[@theoswedo8330]

@@1SpudNuts1BigNasty-DIY so, I don’t need to put a bucket or towels under the ice maker?

[@1SpudNuts1BigNasty-DIY]

@@theoswedo8330 just maybe a small towel or some paper towels. Just make sure the ice bucket is removed.

[@theoswedo8330]

@@1SpudNuts1BigNasty-DIY Okay. I’m trying it now. I hadn’t removed the ice tray for the first ten minutes when I saw you respond. Pulled it out. Fingers crossed.

[@theoswedo8330]

@@1SpudNuts1BigNasty-DIY Well, I thought it was running for 20 minutes. Even heard the chime when I initiated it. I went back to check when my timer I set went off and it wasn’t defrosted. I went into Engineering Mode, and it was now longer on. Did I do something wrong?

[@nhic.5274]

I’m having issues with my touch panel that dispenses water and ice. The ice works fine but the water isn’t coming out at all. The water and ice switch both lights up on the dispenser at the same time, it’s suppose to light up one at a time. There was a short period where the dispenser automatically locks in the middle of me getting ice! I have to go into the touchscreen and digital unlock it.

[@1SpudNuts1BigNasty-DIY]

@@nhic.5274 Have you tried unplugging it for a few minutes and then plugging it back in? Also, top of one of the doors on some there’s a small panel you can open and there’s a red switch. This turns off the front panel and then you can turn it back on after a few minutes. Worth a try.

[@nhic.5274]

@@1SpudNuts1BigNasty-DIY Thank you for the quick response! I unplugged it for ten minutes, twice. Same issues. I haven’t tried the red switch yet. Will try and comment an update!

[@touji00]

A tip when the touch stops working on the lcd, even with the reboot.... Plug a mouse into the USB port and you can use it as a pc, without having to completely replace the lcd and spend hundreds of dollars.

[@1SpudNuts1BigNasty-DIY]

@@touji00 Never thought of trying that, thanks for the tip.

[@CraigMihalko]

Didn't work for me, left in defrost mode for 12 hours and ice maker is still frozen. Seems like I'm missing something here. The defrost didn't seem to be working at all.

[@1SpudNuts1BigNasty-DIY]

Call 1-800-SAMSUNG and they will replace it and the main board for free. Mine acted up again and I called, they came out a few days later and replaced it. Didn’t cost me anything.

[@rajeshjajoo]

After warranty period of 12 months is over ?

[@CraigMihalko]

@@1SpudNuts1BigNasty-DIY Yes thank you, Samung did fix it for free with no arguing.

[@CraigMihalko]

@@rajeshjajoo Yes they know it is an issue and I think there is a class action suit against them on this issue.

[@rajeshjajoo]

Craig after 20 minutes the beeping stopped and when I went back the defrost was unclicked, test cancel was selected automatically, does the force defrost stop automatically?

[@quanitaconway3140]

Thx

[@PamdoraArt]

The Engineering mode didn't turn up the second time so I cannot cancel the function. Is there any other way to activate Engineering mode?

[@1SpudNuts1BigNasty-DIY]

You have to keep trying, it may take a few tries.

[@BillAnon]

I just held my two thumbs in place and tapped alternately. Don't put your thumbs so high that messages pop up.

[@GSXRgYpSy]

If the Engineering mode is not popping up (mine wasn't either) just hit the red switch on the top of the right side door that he shows in this video and wait 60 seconds before turning the switch back on. Just like phones, sometimes the screen just needs to turn off and on again to work properly.

[@XxManticorexX2009]

Thanks for video, but I would have to go to the developer menu, it is password protected, before Tizen 6 it was 1122, but now it is an adrees unfortunately. But I have to change my software again, does anyone have the new alphanumeric code? Unfortunately Samsung won't give it to me even though my warranty has expired.

[@1SpudNuts1BigNasty-DIY]

I haven’t had that issue and don’t have the code, sorry to hear this. I hate it when companies hijack what is legally yours!

[@holycow7174]

My fridge keep restarting. It always go back to the "welcome to family hub" screen. I can't even do factory reset because it takes time and it's resetting before the factory reset done. What should I do? Just have this for a week and this issue occur.

[@1SpudNuts1BigNasty-DIY]

Open the little door at the top of the right side door and switch off the computer. Wait a few minutes and turn it back on.

[@pokuneff]

I would love to do this but I can't find the Fridge Manager to even start it!

[@JohnS-um3lm]

Didn’t work for me. I can’t get it to do the engineer mode

[@1SpudNuts1BigNasty-DIY]

Yeah, it can be difficult.

[@TMommat]

Gonna try😢

[@naturallyawesome6723]

Mine isn’t clogged and makes no ice, it’s been broken for months and I don’t know why :(

[@1SpudNuts1BigNasty-DIY]

Try defrosting and resetting the ice maker. There is a small button (top right) of the ice maker. Just press and hold until you hear the chime.

[@naturallyawesome6723]

@@1SpudNuts1BigNasty-DIY just done and heard the second chime meaning it’s finished. What will this do?

[@1SpudNuts1BigNasty-DIY]

@@naturallyawesome6723 Now you wait to see if it makes some ice.

[@naturallyawesome6723]

@@1SpudNuts1BigNasty-DIY omg it’s making ice!!! OMG!!! Thank you SO MUCH!

[@1SpudNuts1BigNasty-DIY]

@@naturallyawesome6723 Nice!

[@Laineys_custom_designs]

Hey. We have this problem... after 3 years keeps freezing up every week after we defrost it. Anyone else with this problem - what did you do? I want my money back!

[@1SpudNuts1BigNasty-DIY]

Call 1-800-SAMSUNG to see if your model is eligible for replacement. Mine iced up again and I called and they came out and replaced the ice maker and main board.

[@tifftiff4998]

Me too it's a waste I came across this video looking for a quick fix SMH it cost a pretty penny not to do its job... ijs

[@1SpudNuts1BigNasty-DIY]

@@tifftiff4998 Did you call Samsung?

[@tifftiff4998]

@@1SpudNuts1BigNasty-DIY Yes they have been out 3 times for the same issue and even replaced my parts

[@1SpudNuts1BigNasty-DIY]

@@tifftiff4998 did they replace the main board? I would keep calling. You paid for it, they need to keep replacing it until it’s fixed.

[@Tika75392]

My problem is there's no ice and its not clogged at all.

[@1SpudNuts1BigNasty-DIY]

Then that’s a dead ice maker. Did you go into settings and make sure the ice maker is turned on?

[@Tika75392]

@@1SpudNuts1BigNasty-DIY thanks

[@Tika75392]

The ice maker is on. Still no ice. Nothing is clogged..

[@Tika75392]

@@1SpudNuts1BigNasty-DIY appreciate the help