How to Fix Whirlpool Cabrio Washer Won't Start and Has Error Code F7 E5

Whirlpool's parts online link: www.whirlpoolparts.ca/en_ca/p...
Use above link to find the right part No, but DO NOT try to buy from them. I put my order and they told me will ship in 5-10 days. But after waiting for 2 weeks it still not shipped yet, and every customers service person told me a different reason. I guess they were trying to force me to have their technician to fix it. I have to order from eBay and got it in 9 days.
Music: Sergey Grischuk FOREVER LOVE
Tango to Evora

[@marcosocampo6853]

This totally explains exactly what’s wrong with my washer. Thank you.

[@DrAnthropologist]

Thanks for posting! Fixed this error code. Now let's see if I can figure out the new one :~)

[@SSteelePA1]

Great video - thanks for posting it! (I also really enjoyed the music that was included in the video. I played it again, just for the music)

[@FuzzyDogFosterMom]

This machine has been nothing but problems since the day we bought it 4 years ago. Just ordered a new one (NOT a Cabrio) and this one can go to the scrap heap! (but great video for those who want to / can repair it)

[@swiftaudi]

I’ve had mine for almost 10 years with No issues until now. I now have the f7e5 code.

[@TheGreasyGamer]

Same. Terrible washer. Fixing it atleast 3-4 times a year

[@scottrohter408]

Good video.. Love the music too

[@lativahmcfadyen4561]

Thank you! Yeah this helped us out!

[@solidsnake6405]

Love the music btw!!

[@PookyMoreno1983]

Thank you for the video. I hope you can help me with my diagnostic code. A couple weeks ago, the city had to shut off ALL the water. Then they fixed the leak and put back on water then there was another leak they had to shut off water again. Everyone was fighting on fb about shutting valves in the alley saying when the water comes back on, the pressure wouldn’t mess things up. But by that point, the water was back on at my house already and they shut the water off sometime again and come 1:30 am one of my hoses busted off my washer from the pressure. The bathroom where my laundry area is located was flooded a few inches deep. So, the next few days, we replaced both hoses and cleaned the trash out the lines. I already had a water dripping problem since February where water dripped in the washer and someone suggested a new inlet then and also for this issue for water not coming out now. But the new inlet didn’t fix my problem. Water still won’t come out and the washer just locks the lid and makes the click sound but never fills or starts. I finally ran the diagnostic and come up with code f7e9. I just paid a man $150 for him to tell me the washer was no good anymore, he didn’t even run the diagnostic test just switched the inlet he had with mine…and I’m like what about that code that is the issue for the rotor or motor. He insisted the washer is trash. I’m not rich, I can barely get by. Absolutely no way can I afford another washer. What part do I need for my error code, please? I have a Whirlpool Cabrio wtw8500dc2. Can you please tell me what to buy so that my sister can help me fix my machine or is it really trash like he said?

[@atkinsyk4252]

This f7e9 code means the motor doesn’t move when it supposed to move. You should check if there’s anything stuck between the tube and the bucket. If the tube can move freely, then it’s the rotor gone bad. Since you had a flood in the laundry room, and it caused by the city, you should asked them to pay for the repair. Or you can ask your insurance company for a claim.

[@the415giant]

Thank you.

[@kirstens1593]

When replacing the clutch do you need to also replace the slider kit? Just asking because on most sites they're saying "frequently bought together"

[@atkinsyk4252]

No. Unless the slider is dead.

[@kirstens1593]

@@atkinsyk4252 okay. I was just curious. So if the code is saying "shift actuator failure" you actually need a new clutch? Not the actual shift actuator aka slider?

[@DavidLopez-wy6xz]

@@kirstens1593 it is an other kind of tradition.

[@denisegomez1093]

I need help. We replaced the clutch but still not working? Should we be resetting?

[@atkinsyk4252]

what happened after you replaced the clutch? I mean it still shows the code or something else?

[@HVACENGINEER94]

The question begs to be asked, WHY would a new style electromagnetic ring fail so quickly. For crying out loud the stuff out there is crap!! The old, (if u can even call it that) cabrio washer rotor/stator/splutch would outlast the bearing and seal on the washer. BRING BACK THE DIRECT DRIVE WASHER

[@tombehrens9122]

I have the same error code. when I go to turn the washer on its side water comes out the bottom. Is there a separate issue with draining or is there a way to drain it in a cycle. my washer currently will not start any cycle due to the clutch failing.

[@atkinsyk4252]

I don’t think you can drain it by turn the washer on, because it’s programmed to scan any issue arising before it runs. You can put a pan or bowl under the drain hose, and take out the hose to drain the water. If there is a lot water in the washer you can use a ShopVac to suck out the water first.

[@tommy-ul1mg]

@@atkinsyk4252 hey amigo ! Where i can get that piece ? Or it has another name ?

[@atkinsyk4252]

@@tommy-ul1mg : Music: FOREVER LOVE by Sergey Grischuk, and Tango to Evora by Loreena McKennitt

[@claudiainman5749]

I have a Maytag bravos xl error F7E5, and it said to fix it we need a new actuator , but the bottom of the washer looks like this washer , my question is where’s the actuator? Some help please

[@atkinsyk4252]

If your washer doesn’t have a belt under the machine, it’s the clutch like mine need to be replaced. If your washer has a belt, then you need to replace the shift actuator. There’s some video in KZbin about how to replace the shift actuator.

[@JoKenFujitsu]

How would I remove the drum with this plate on? I’m at a loss at the moment

[@atkinsyk4252]

I don’t understand what you mean “the drum” and the “ the plate”.

[@user-yi8ib4gw4f]

My husband just replaced the part, it’s working but now it makes a loud noise as it washes. You can hear the motor working loudly. Do you know why this may be??

[@atkinsyk4252]

when you put the clothes in the washer, did you put them evenly, so when it spins the drum of the washer is balanced?

[@shawnsmith1508]

So you put a new clutch in or used old one ?

[@atkinsyk4252]

A new one

[@Jake51500]

We have a Whirlpool Cabrio washer (WTW5500BW0) that only clicks rapidly when start is pressed. Codes showing are F7 E5 & F7 E6. Will this repair be costly? Should we just purchase a new washer?

[@atkinsyk4252]

F7E5 means the clutch is dead, but not sure about what’s F7E5 meaning. I think it’s better to buy a new one instead of trying to fix it.

[@Jake51500]

@@atkinsyk4252 new washer?? I was hoping to get the part replaced if it wasn't too expensive

[@atkinsyk4252]

@@Jake51500 sorry, but you also have a code F7 E6, which whirlpool said it’s a motor issue. If you sure the motor still running, then you can try just to replace the clutch. But if it’s more then one part gone bad, I think it might not worth to fix it.

[@Jake51500]

@@atkinsyk4252 Had a repair guy in yesterday...said the gearbox was gone...he is trying to get a rebuilt one...otherwise not worth it to install...

[@dillonharris9536]

My Maytag washer (different model) does this exact thing upon starting up with the clicking sound and tub not spinning with the agitator, but mine does not have the same code. Would it be worth it to replace this same part despite not having the same code?

[@atkinsyk4252]

No. You should check what’s your code means then decide how to fix it.

[@dillonharris9536]

@@atkinsyk4252 The code my washer shows is E1F2 which appears to be a button/interface issue. This appears to have nothing to do with the lack of rotation in the tub.

[@atkinsyk4252]

@@dillonharris9536 is the clicking sound of your washer as loud as mine, or just like an old mechanic clock’s clicking while working?

[@atkinsyk4252]

If you’re not sure about replacing user interface control board or the clutch, there was a question 6 mouthes ago underneath: “how to check if the clutch is good or bad”. You can check if the clutch and the clutch connector are good, then decide what to do next. The clutch cost around CAD$100, but the control board probably cost CAD$200.

[@dillonharris9536]

@@atkinsyk4252Just cleared the old codes, tried to rerun a cycle and now it shows the F7E5 code so now I know I’m dealing with the same thing. Thanks for the video.

[@87oblisk]

I replaced the Clutch and the agitator moves but the barrel will still not move any advice?

[@atkinsyk4252]

Is there any error code?

[@87oblisk]

@@atkinsyk4252 yeah the F7 E5

[@atkinsyk4252]

@@87oblisk same codes? Sorry, I have no idea what's the problem

[@themorgans5092]

I just did the same. E5 F7 so I replaced the clutch but just like before, only the agitator moves. I grabbed the wrong part for the slider and am thinking that is the issue. Did you get this fixed?

[@solidsnake6405]

@@themorgans5092 did you get this fixed?

[@solidsnake6405]

Does anyone know how to test the clutch with a multimeter to see if its good or not?

[@atkinsyk4252]

The clutch has 2 wires to the connector, I put the multimeter's 2 probes into the 2 holes of the connector, then set the multimeter to ohm, starting from the highest setting @2000K, it showed 1, and then turn down to 200K and so on, at the end, EVERY one showed 1, which meant it was dead. I'm not sure about what is the correct reading for the ohm. you can lift up the top of the washer, the technical manual should be in the lower left corner between the tube and the body, you can put your hand in it and take it out.

[@solidsnake6405]

@@atkinsyk4252 yeah the one on mine was reading OL which means no connection so id guess mine was bad as well.

[@jeremiahduran7238]

@@atkinsyk4252my ohm is reading 5m ohms

[@d4nnie13oy]

Mine just failed. Does anyone have the part number for this exact same machine?

[@atkinsyk4252]

You can go to Whirlpool’s website, click Parts, and put in your machine’s model #, it’ll show some photos and the parts with the part’s #. You can buy from them or buy from online part store. Warning: Whirlpool’s delivery is super slow, it could take anywhere between 6-8 weeks.

[@d4nnie13oy]

@@atkinsyk4252 thank you. Managed to find a used one on eBay, wish Amazon had it. Great tutorial,

[@KevinBrown-wo9zh]

I’m having trouble getting the rotor off any suggestions

[@atkinsyk4252]

inside the rotor there's a ring of magnets, they tend to be attracted to the stator's ring of magnets, so you'll need to pull it out really hard.

[@KevinBrown-wo9zh]

@@atkinsyk4252 I pulled the hell of it , it won’t budge I’ll keep trying

[@atkinsyk4252]

@@KevinBrown-wo9zh maybe spread some WD40 into the shaft? and rock it from different side and pull at the same time.

[@KevinBrown-wo9zh]

Myself and another guy tried together and it didn’t move it feels lik something in the tub is holding it

[@atkinsyk4252]

@@KevinBrown-wo9zh can you turn it freely?

[@wandaandkiddos2400]

How do you know if the slider is bad?

[@atkinsyk4252]

I would guess if you can’t pull it out, then it’s bad.

[@wandaandkiddos2400]

@@atkinsyk4252 Thank you and thanks for the video.

[@King1Darius]

Couldn’t get the rotor off. Is there a secret that you didn’t show in the video???

[@atkinsyk4252]

it's very tight, I rock it while pull it out. because the rotor has magnets so you have to pull a bit hard to get it out.

[@King1Darius]

@@atkinsyk4252 ok thanks. I’ll keep trying. Thanks for posting the video

[@claytonjames4779]

You didn't actually show us which part was causing the problem and why

[@atkinsyk4252]

The only thing I knew was the clutch was dead, and replaced it. How about you tell us ?

[@user-bh3fz1zt9f]

Awful music!

[@solidsnake6405]

You just have bad taste!

[@leondraw1766]

That music is annoying as hell.

[@PookyMoreno1983]

Thank you for the video. I hope you can help me with my diagnostic code. A couple weeks ago, the city had to shut off ALL the water. Then they fixed the leak and put back on water then there was another leak they had to shut off water again. Everyone was fighting on fb about shutting valves in the alley saying when the water comes back on, the pressure wouldn’t mess things up. But by that point, the water was back on at my house already and they shut the water off sometime again and come 1:30 am one of my hoses busted off my washer from the pressure. The bathroom where my laundry area is located was flooded a few inches deep. So, the next few days, we replaced both hoses and cleaned the trash out the lines. I already had a water dripping problem since February where water dripped in the washer and someone suggested a new inlet then and also for this issue for water not coming out now. But the new inlet didn’t fix my problem. Water still won’t come out and the washer just locks the lid and makes the click sound but never fills or starts. I finally ran the diagnostic and come up with code f7e9. I just paid a man $150 for him to tell me the washer was no good anymore, he didn’t even run the diagnostic test just switched the inlet he had with mine…and I’m like what about that code that is the issue for the rotor or motor. He insisted the washer is trash. I’m not rich, I can barely get by. Absolutely no way can I afford another washer. What part do I need for my error code, please? I have a Whirlpool Cabrio wtw8500dc2. Can you please tell me what to buy so that my sister can help me fix my machine or is it really trash like he said?