How To Handle Returns & Exchanges For Etsy Print On Demand For Beginners

In this video I will go over how to handle returns and exchanges as a beginner when selling Print on Demand on Etsy!
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[@JohnFouke]

Hi Cassiy! I’m literally binge watching all your videos! You present incredibly high value information in a wonderfully clear and pleasant way. I honestly have more than 20 pages of careful handwritten notes I will be following as I create my Etsy store. For me, you are truly one of the best!!!

[@CassiyJohnson]

Thank you so much for this thoughtful and sweet comment John! I am so glad my videos have been bringing you value

[@villynova7720]

Thank you very much for the valuable info, I will follow your advice 😍👍

[@tiffanybell303]

I really love the “you can do this” motivation you give. It keeps me focused even though my shop only has a few sales so far

[@CassiyJohnson]

We all start with only a few sales! I am cheering you on!! ❤️

[@jayjayf9699]

@@CassiyJohnson what about eu and uk rule which says you need to give a return within 14 days (14 day cooling off period) if requested for no reason

[@CassiyJohnson]

@@jayjayf9699 I only sell in the US but If you sell in the UK then yes you need to abide by their rules!

[@tia8224]

How do you do set up selling in the us only?

[@nycole3412]

Needed this today!! My first order from a stranger arrived…she washed it…letters peeled 😭 she was very kind. I have sent a replacement request to printify.

[@CassiyJohnson]

So glad you were able to work through this issue!! ❤️ thanks for watching!

[@APal1485]

Hi Cassy I just opened my first Etsy shop and something I was apprehensive about was how to handle returns and exchanges, this video has been beneficial,; to be honest, all your videos are a gift for me,.

[@llane375]

Your positivity at the end of this video was super helpful! Thank you so much!

[@CassiyJohnson]

I am so glad you enjoyed that piece of it, definitely trying to tell you all the things it took me a long time to learn

[@mswobbly4857]

Hi again Cassiy! I say again, because I wanted to let you know I was here before and watched your very insightful video. You nailed it! You go over everything an Etsy seller selling POD should write down and follow! You say things in a slow and detailed way that, I feel, anyone can follow and learn from. I know you have said that these videos are rather new to you, but I feel like you present them in such a professional and caring way, like you were born to do this. I have watch many of your videos and I just wanted to let you know you have helped me. Thank you!

[@CassiyJohnson]

Thank you for this super sweet comment ❤️ I really try my best with these videos and am so glad that they are helpful!

[@browersport3131]

Hey Cassiy Johnson, glad I found you. Information is straight to the point. As far as the suggestion that you gave for replacements...how do I hide the listing so the viewers do not buy item at reduced price? Thank you....

[@BEliza91]

This is sooo helpful!! What link would you give them to get that replacement?? Thank you!!

[@lovelykitty_]

Cassiy, you are taking POD content to a whole new level. No one talks about this! Thank you so much. All older videos about POD and dropshipping are just guys screaming that it's effortless side hustle, you don't have to use pretty fonts or trendy graphics, just put generic pizza quotes etc. etc and rarely go into details inviting to their superficial e course right away. Well, maybe this would fly in 2016, but not today. You, on other hands, order actual samples and show it here, share hoy you actually design in Canva and many more!

[@CassiyJohnson]

So glad you are enjoying my content!! I am definitely trying to make the videos I wish I had 2 years ago when I started

[@chaislyfe]

@@CassiyJohnson Agreed you are doing such a wonderful job over here on your channel it's inspiring to say the least. Not only that you are very relatable and we thank you for your time, details, and all that you do. As we know that it takes time away from other things. For those of us who have our own channels we know the challenges of not only running a business of any kind, but how hard it is to get the kids to be quite long enough for you to film 📽a video 📹 this long or longer.

[@Sara-gx4uq]

Thank you, Cassiy! You have such a calming presence and voice. I always feel like I can keep going with my little shop after taking in your advice. You're a total godsend!

[@iloveshowtunes]

Thank you so much! I got to the Etsy store policies and I just got stumped! Now I know what to do!

[@andyhornett4507]

Very useful....and loved the little pep talk at the end - great stuff!

[@CassiyJohnson]

So glad you enjoyed it!!

[@halitsanr4439]

Thank you Cassiy !!

[@CassiyJohnson]

Thanks for watching

[@CunningLinguistics]

Amazing video, thank you!

[@lindatrucha]

Thank you for all the information, because of you I started my print on demand I was curious before but after seeing videos of you I decided to start. I stared with mugs 2 week ago 1 sale so far but it is something slowly I'm putting more. I already have a etsy shop and since sales are very low I'm trying something different.

[@CassiyJohnson]

Congrats on starting POD, Janet!! So glad my videos have been so valuable to you, I am wishing you all the best!!

[@karenmerrow4296]

Many Thanks! If it is good for you, could you please do a video on sweatshirts? That would be amazing! Bless you and yours always!

[@CassiyJohnson]

I will look at doing a sweatshirt video soon!!

[@cindyleinwand5062]

Hi Cassie - do you have a video of how to do the process of exchange. You said you charge the customer your cost - how do you set up a custom order just for that customer?

[@LindaKAdney]

I have canva, need to get Printify and get started...I can't find the Etsy profit calculator. Really appreciate your no nonsense support and instructions to not only start but become successful...Thank you...

[@CassiyJohnson]

Here is the link to my income/expense calculator ▷ MY DONE FOR YOU INCOME/EXPENSE REPORT WITH PROFIT CALCULATOR: www.cassiyjohnson.com/offers/MzHSQtPx So glad you are enjoying my channel and congrats on getting started!!

[@raqscab]

Thank you Cassiy for sharing this video. I was concerned a lot about handling returns or issues. You have cleared up my questions, and your videos are extremely informative and very motivational. Please keep making these videos and share your knowledge!

[@remusica02]

Yes mam I'm following you and start Etsy I'm still a beginner. Thank You and Love You mam

[@tashamews1673]

Thank you for sharing this advice Cassidy, and for the pep talk at the end -I’m an over thinker 😂

[@CassiyJohnson]

So glad that message resonated well with you, you've got this girl!! Just a tiny baby step forward everyday will get you to where you want to go!

[@misathoudsanikone7823]

Thanks Cassiy for this video, I'm sure to add it to my Playlist for future reference. I love how you are very focus on the big picture 🥰.

[@CassiyJohnson]

So glad you found this video helpful ❤️

[@beckyblackwell6]

Another great video! Simply the best! Thank you for all that you share with us! : )

[@CassiyJohnson]

Thanks for your sweet comment and support Becky, so glad you enjoyed it

[@And3aPet]

Thank you again, Cassily! My shop is already 3 weeks old and it’s about time I got prepared for this type of issue. Your info is SO helpful and gives me confidence in this new enterprise. All the best!

[@elizabethvarghese7108]

The last words by you , was really needed and motivating❤keep up the good work.thank you so much

[@CassiyJohnson]

So glad these came at a good time for you

[@whitneydronzek3993]

Such a helpful video! Thank you for posting!!

[@CassiyJohnson]

So glad you enjoyed it Whitney!!

[@ashleyvanart5979]

My customer claimed size mislabeling and sent a photo of shirt but was SO offended when I asked them (per my print shop) to send it with tape measurement. Lol! You are right, can't win them all. I figured my shop is so new, it was worth it to just refund my customer, rather than have the threat of a negative review. I am ready for the future success!! Claiming it and working hard. :)

[@CassiyJohnson]

Sorry that happened to you!! Now you know next time there is any issue at all like that to ask for the measurement picture right from the beginning! And anytime I refund a customer, I also just cancel their order. That way they only have 3 days to leave a review and after that they can't!

[@gg9427]

Hello. Then if the customer says the size is wrong, will you just refund it?

[@MileG15]

Girl, you have no idea how I've been waiting for this video. You got a new subscriber! . Btw, printify's web page says that their maximum pixels is 2,300 x 2,300 so if a do a canva design of 5,000 x 5,000 is printify going to accept the resolution or not? Sending you lots of love❤️

[@CassiyJohnson]

Each item you look at on Printify will have a different recommended print size but once you upload your png, you can drag it to be larger or small depending on where you want the design!

[@MileG15]

@@CassiyJohnson thank you so much❤️

[@aprilbutler7126]

Cassiy, great video. Always helpful and useful information!!!

[@CassiyJohnson]

Thanks for watching, so glad you are getting good value!!

[@audreyacquavita8833]

This was extremely helpful. Thank you, thank you, thank you, Cassiy!!!

[@CassiyJohnson]

You are so so welcome, thanks for watching!!

[@FUNNYPETBUZZ]

Thank you very much, Cassiy! this video is beneficial.

[@CassiyJohnson]

You're welcome, I'm so glad it was valuable for you!! Thanks for watching!!

[@skinnyd79]

This was extremely useful. Thanks!

[@CassiyJohnson]

So glad this was helpful for you!! Thanks for watching!!

[@vaguelyspecific9955]

Glad i came across this video. I'm just about to open my own store and i have been wondering about how up handle this section. Thank you for your advice

[@hogdgz]

Thank you Cassiy! Yet another topic that is helping me be successful as a new Etsy POD seller! You rock, woman!

[@vibrantly50]

Love, love, love your channel!

[@CassiyJohnson]

Thank you so much, I am so glad my videos are helpful for you!

[@jessicalawler4317]

Great info Cassiy!! Could you do a video on what you include in listings concerning the printer collaboration?

[@CassiyJohnson]

kzbin.info/www/bejne/poTWYaGDm7ekkMU I go over it in this video, you'll have to skip to somewhere towards the middle/end I believe!

[@jessicalawler4317]

@@CassiyJohnson THANK YOU!! Keep these videos coming! You're doing a fantastic job!

[@CassiyJohnson]

@@jessicalawler4317 You are so sweet, thank you so much for your nice comments!!

[@JustEntertain]

Thanks for the video. but i really wanna see how you put this in description and your product listing I know that you don't wanna show your store but maybe you can just show that in Notepad and images of the listing. just find a way to show us how you use to provide Returns & Exchanges related info in your product description few examples please

[@artdicognorofex5014]

Hi Cassiy! I love your videos and I am happy I can get tips from you. I have a current issue with a customer. A person ordered two of my posters and she ordered two more of the same posters an hour later. Everything was paid for and Printify has already started printing before I woke up :). I wrote a message to thank for buying all four posters. Today the person wrote that she ordered two of the posters and got duplicates (she actually made two orders). And another issue is that the posters were cut off at the top (she sent me a photo). The thing is that I sell posters in different sizes, only the ones in proportion 2:3 are fully printed and the rest are delicately trimmed to fit, but not leave the customer unsatisfied (I don't cut off the heads of the people on the poster ;)). And all that is written in every description of my posters, so that people who order know what to expect. I have already got 5 star reviews on some of the posters that weren't in the 2:3 proportion. And now this person wants a refund. What do you think I should do? Thank you.

[@levibtzur6066]

Thank you Cassiy! You always bringing amazing content!

[@CassiyJohnson]

I appreciate that Levi, thanks for your comment and support!!

[@mariellac.6619]

Hi Cassiy! Thankful for you! I started my new etsy shop a month ago and just received my first order! Thank you for all your help, I watch you videos almost daily. Could you please make a video on how to handle sales? I was so excited to get my first order but kind of unsure of what to do next and how to make this sale to be a smooth experience for my first customer! Thank you so much!

[@woofwoof5250]

How’s it been going!!?

[@robertserrano5235]

Thank you so very much, so helpful, and thank you for getting right to the point, you definitely got a new subscriber here

[@CassiyJohnson]

So glad you enjoyed my content enough to subscribe, welcome!!

[@dyalyani]

Thank you for your valuable information and encouraging message.

[@melaniekehaya2868]

Thank you was wondering about returns

[@mr.e-manm5062]

Great video and it felt like you were speaking to me. 😊

[@tammygoodman4615]

Great info! This was very helpful!

[@CassiyJohnson]

So glad this video helped you Tammy

[@Holly-g1g]

Great information and wonderful advice! Thank you!

[@danajean908]

Always with the best content for new etsy shops ! I love that you take all our questions and make them video's ! Amazing :) Look forward to all you video's because its always something i really need to know as a new seller. Look forward to the group to start :) Hopefully it doesn't start when I'm on vacation later this month lol. If not ill just have to catch up :)

[@CassiyJohnson]

Thanks for always commenting and being so sweet Dana!! Not sure when the group will start, I am going to be working on it more this month in July and will be sending out more details when I have them. Either way, hope you have a great vacation!!

[@lexie1238]

Could you make a video for prinifty? And go more into detail about it if someone wants to make any changes in the order what to do step by step

[@fictionaddiction4706]

Thank you so much

[@pjay7415]

Love ur channel. So glad i found it. Jist getting started. Can u do a video on shipping Free shipping vs POD shipping. I am so confused over where charges get applied and by who ... My CC or etsy? Thanks

[@CassiyJohnson]

I actually just made a video today that will answer that for you! kzbin.info/www/bejne/Zqa8d6CiiaybZs0

[@summitsusie]

Thank you, I just "opened" my shop and and stressing on how to handle situations like this, even though I have "no returens/exchanges" turned on. I have a questions about the link you send to the customer for purchasing at cost. Is it a link to Esty or Prinfity?

[@Nicola4J]

Your Videos are amazing thanks so much for being so honest x

[@CassiyJohnson]

You’re very welcome! I hope this video was super valuable for you!!

[@mikimotoyama8039]

Hi Cassiy, Your videos are just so awesome and informative. Everyone loves you because you are just so open and honest. I watch your videos over and over everyday. I have some questions about your example of the person wanting to exchange his large shirt for a medium size. What happens to the original large shirt after he purchases the medium? Does he keep the shirt or return it? Who processes the refund? And, who pays for the shipping if he has to return it? Sorry I have so many questions. Thank you for your help. -Jeannie

[@CassiyJohnson]

I like the just let them keep the original item. That’s why I just have them pay the cost I would pay for the new item. You could have them ship the item back to you first, then send the new item and have them pay shipping but that just seems like a hassle and a waste because then you have to worry about doing something with the old shirt. I’d rather not deal with that if that makes sense!

[@loveleeandblessed]

Thank you so much for sharing. Your videos have really helped me learn a lot about this process. I will be launching my store shortly, can't wait to share my success! Jesus loves you, God Bless!

[@CassiyJohnson]

Congrats on getting started!! Thanks for watching! Can't wait to hear about your success!

[@mississippimakaveli6779]

That was helpful

[@mb21656]

Thank you for this video! It was so helpful!

[@sierraparker5729]

This helps a lot! Thank you so much ✨

[@marys.5050]

Thanks so much Cassiy, as always. :)

[@CassiyJohnson]

Thanks for watching Mary

[@aricar325]

Miss Cassiy, thank you so much for all the KZbin content you offer us. I've downloaded and am getting through your very helpful start up guide too. One question when you mention you that you let customers know there are no returns/exchanges but they can reach out and you'll be happy to make it right... What if the problem is not due to any fault by Printify, or your design? They just have buyers regret, or decide they don't like it for some random reason. Do you have any sort of prepared response for these folks?

[@yamitf77]

how would you post a link for purchase just for the specific customer so no other will make the purchase?

[@janine11112]

Thank you for doing this video!

[@CassiyJohnson]

Thank you for watching, really appreciate your support!

[@carolinesmith6799]

Hi Cassiy, your videos are always so clear and helpful. I'm have a brand new etsy shop and I just got my first sale yesterday! I have one question, when you say that you have the customer pay for the cost of exchanging the item, they are essentially buying another product. Do you ever get complaints from them, saying that the return should be free, and they shouldn't be charged anything?

[@jo1872]

Great advice… thank you.

[@CassiyJohnson]

Thanks for watching, so glad you enjoyed my video!

[@yamitf77]

Dear Cassiy, its been very helpful watching all of your videos. One thing I'm not sure I understand, do I need to post something ASAP when I open my store? what if I don't have anything to post right away...can I still open a store? thank you.

[@KJacobs-r6z]

Over the 2 years you have done this how often would you say you have a return or exchange? I feel like that's one of the reasons I haven't tried this.

[@MarcBrocato]

Hi Cassiy, was wondering how I would get your coaching and how much it would cost? thx

[@angiefisher8394]

Thanks for this, it'll be really helpful! I have a video request: Can you do a video on how you organize design files? I have different folders for designs and mockups on my desktop, in Canva, on Printify....I'm all over the place and I know there must be an easier way to stay organized when it comes to saving designs and mockups for future use. Thanks!

[@frugalNflourishing]

I want to know this too! My Canva design files are all over the place!

[@hannaharmstrong9773]

Yesssss please!!!!!

[@andyhornett4507]

And another YES from me! Found workarounds but nothing's ideal

[@beckyblackwell6]

I was wondering the same thing. So many files that I feel I'm spending more time on that than actually listing!

[@JohnFouke]

Yes, yes, yes! This would be truly helpful for me.

[@lily12118]

thanks this is really helpful!

[@nonisachdevaaustralia]

Thank you Cassiy

[@mikee33oo]

6:34 entirely, you should give a single use discount code, so they have the chance to give it to their friend along with the extra shirt, better yet, split the discount into 2, one for the repurchase and one for extra

[@xlXJynxXlx]

Do you happen to have a video on like expense reports and stuff? Like things you need to keep track of to file taxes on? I’ve wanted to start a shop but my lack of knowledge with numbers hold me back 😭

[@CassiyJohnson]

Yes I did a whole video on how to track that kzbin.info/www/bejne/g5CTqYWdo82MqNE hope it helps!!

[@KayleighMosby]

Hi Cassiy! I am new to your page and a new POD etsy shop! I was hoping to maybe get a little additional help on a exchange/return. The customer did purchase a 2XL and wanted a XL. I watched this video, very informative THANK YOU! but I was wondering if you offer a tutorial on how to go in and make the price difference for a specific item? Also, do I calculate the price based on my "on sale" price or the original price? I hope to hear from you! I love your videos!

[@sarahramoshomes]

Did you ever find out how to do the link with a dif price?

[@paulahincapie4232]

Thanks Cassiy!! What link would you give them to get that replacement?? I don't know how to do that, thank youu

[@brunoalves-pg9eo]

I wish I'd seen this earlier, one of my fist customers canceled the order and now I can't cancel it on printify and I'm going to lose the production cost of 50$...

[@villynova7720]

Thank you very much Cassiy for another great video!!! I would like to ask if you did any Pinterest ads or just Etsy ads,I am not a social media person and was wondering which way to go about promoting my shop outside Etsy platform.

[@villynova7720]

If you could do a video about that I will be grateful 🙏

[@CassiyJohnson]

Hi Villy! I ran Pinterest ads once but didn't really see any success from them. I have run Etsy ads in the past plenty of times but only when I already have best sellers or really good sellers that I am just trying to promote even more. You want to get good at SEO and Designs first so you can get organic traffic from Etsy. This is the biggest plus to Etsy, is that they bring so much free organic traffic. So figure out how to do well without ads first and THEN try Etsy ads and you will be a lot more successful!

[@ranaabid2918]

Well done 👍

[@CassiyJohnson]

Thanks for watching, Rana!!

[@AngryAngelPhotography]

Hi love your work. Im still in the prosess of getting going. Then relized i probably have some kind of return and exchange policy in place. I love this video because it treats the customer as a human and not just a number. I just wanna clarify about the section where you send an message to the customer and instruct to clik on the link to the listing. Does that mean i need to create a new listing for that ? its about 6:30

[@Emorine]

wow great tips!

[@CassiyJohnson]

I hope this video was super helpful for you!! Thanks for watching!! ❤️

[@KristenMarian]

I'm confused by the EU returns policy. How do I now if I'm required to offer one? Can it be offered only for customers in the EU? More information about how you handle this would be so appreciated and helpful!!

[@robinzillmer3183]

Thanks so much for the video! I just got my first low review about the shirt printing being faded….40 days after delivery. Obviously they cannot get a replacement…how would you handle? Refund? Partial refund? I’m guessing it may be from washing incorrectly so I want to be nice and helpful, but also not go in the negative from it. Thank you!!

[@Stars4lifebow20]

Can u please tell me how if you ordered an item but to wrong address but want a replacement because it hasn’t worked for me at all

[@sonofaband]

Thank you ... This was very helpful. I have been so stressing over this refund policy and how it works. Thank you for the great info!!

[@Fizziepop]

Hi Cassiy! Love your videos, you give the most amazing content I find myself looking forward to every one, and re-watching lots of the older ones just to take it all in! Thank you much! I have one question about trademarks though that's been worrying me for a while now - for an example, "Wifey" is trademarked for shirts, but could I still put something like "New Wifey" on a shirt? Or is the trademark only in play if I put "Wifey" alone? I realize I should probably be asking a lawyer for legal advice, of course, but hoping you could share your experiences. Thanks!

[@CassiyJohnson]

I wish I had the right answer for you, I just avoid using trademarked words at all just in case. Unless it's something super common like "thankful"

[@levelzmedia4015]

That is insane....WIFEY is trademarked!? What about Hubby? That's a very common word. WEIRD!

[@abigailmanu3098]

Hello Cassiy, I’ve been watching your videos and finally opened my Etsy shop. Yaayyyy!!!Am so excited!! Am looking add my second listing and a lil bit confused with how to use print providers on Printify. So if am looking to list a design but the print provider I want to use does not have one of the shirt colors l want to sell my design with. Can I choose multiple providers for 1 design? If possible how do I go about it? I’d truly appreciate your response to my question. Thank you 😊

[@CassiyJohnson]

Congrats on getting started Abigail!! I'd try to use just one printer as much as possible because If a customer orders two items, they will be confused when they get shipped separate so you have to remember to see if they are printed by the same people or not and then let them know if they are coming separate. But to do what you are talking about, I would list the colors you want from one provider and then list the other colors by the second print provider in a totally separate listing.

[@abigailmanu3098]

Thank you Cassiy!!! Xo 😽

[@mags8778]

Do they have the size labelled in the t-shirts? Thanks!

[@Jasmine_moss]

Can you tell us how to up charge when buyers request personalization? Can I add personalization as a variation and have that variation cost 5.99 ?Or do we just price all our items as if they are personalized?

[@kasforai]

I set my personalized listing as non-refundable. Does that make sense?

[@aimeeaquilina9738]

Hi Cassiy, thank you so much for all of your videos. How do you set up a link for replacement orders to your customer if they order a wrong size?

[@CassiyJohnson]

I just change the price of the new size they want to purchase in the original listing and have them purchase it. Then I change the price back once they are finished. You could also just create a listing with Etsy that has just a picture that says "replacement order" or "custom order" that you change the price of anytime someone orders. You would create this by going to Etsy and pushing "create listing" and make it fully custom there. then once they order, you would go to your "other orders" tab on printify and select the item they would like.

[@BradyTodhunter]

Hello Cassiy I've been referring to your videos religiously while working on setting up my etsy shop. Is it important to have a shop privacy policy for customers when you first launch. I haven't found any videos on that from you yet. Hope to hear soon. Thank You, Brady :)

[@holymayo6417]

Hi! Thanks for the great video! I learned a lot. In your message to the customer offering a new shirt for a lower price you have a link but where does it go to? To etsy or to printify? Sorry if I'm dumb :(

[@crystxl785]

Thank you so much for your videos Cassiy! I'm just starting out on Printify/Etsy and you've helped a lot. I have a question about sales tax. Do I need to manually add sales tax to my listings, or does Etsy take care of it? I sold a shirt to someone in New York, and no sales tax was applied

[@CassiyJohnson]

Etsy takes care of all of the sales tax for you, you don’t need to worry about this at all ❤️

[@crystxl785]

@@CassiyJohnson okay, thank you so much! ❤️

[@bethanyayoub4355]

Thank you so very much for all of your content! It's clear and easy to implement. I have a question about Printify and if I should include my home address on the return label. In case in which I would need to request a replacement from Printify, does the customer keep the original or do you have them ship it back to Printify or even your own address? Thank you for your help!

[@CassiyJohnson]

I have Printify address on the label because I do not want customers to have my address. If printify sends a replacement, then the customer gets to keep the original item!

[@DM-vh4nb]

How do you find Printify's Chat?

[@CassiyJohnson]

Usually it's just down in the corner but sometimes they take it away in times of high message volume. You can always email them as well at [e-mail] and they will get back to you there instead!

[@mindymcbride6044]

Hi Cassiy. Thank you for this information! When you send them the new link with the discounted price how does that work exactly? Do you mention to them that the link is valid for a short time? It seems like I'd have to do that so I could set a reminder to go back and change the price. I appreciate all your help!

[@CassiyJohnson]

So yes I would change the price of just the one variant and send them the URL link to the listing. You just open that listing up in a new page on your computer and just copy and paste the search bar info into a message for them. Then just once you see the order comes through, which normally is pretty quick, then just change the price back. I also send all messages I am done with to the archive, that way the only message in my inbox, are things I need to follow up on later.

[@scarlydesigns]

​@@CassiyJohnson Quick question, what if the customer doesn't order right away or within 24 hours? Do I give them a warning the price will be changed back in 24 hours or something? Reply

[@businesslady34]

Thank you!!!

[@regeneratedlady8808]

This is probably off subject but I need help. I’m totally new at this & got 2 orders. Then I was notified by supplier they don’t currently have this item in stock. I want to change the POD provider to another shop that has this item in stock. How can I do this? Appreciate any help you can provide.

[@ghilly_one1720]

Thank you, Cassiy. Besides the how-to I truly appreciate the mindset and encouragement you put in there for us. I am launching a store with a high price point ($74) and No Returns or Exchanges because I do believe the reasons you list make total sense and I do not want to receive items I myself would not be able to resell, etc. Plus the fact that I don't want my home address out there. Do you foresee any issues with a new store having challenges getting customers with no return for items? I figure this scenario has been thousands of times and succeeded... just was curious about your thoughts on this. Thank you again.

[@CassiyJohnson]

I think for a higher price point you may get less conversions overall with this policy potentially but it's hard to say. Most people understand that Etsy is a platform of small businesses and not big corporations and seem to be really understanding when it comes to returns/exchanges! Best of luck!

[@Ayneebug]

Hello! I love all your videos Cassiy! I just opened my own print on demand shop and all your videos are very helpful. But I have a question, I know this video is 6 months old at this point, but when you did the example to have the customer just pay the difference for the new size how did you go about doing that? I imagine you didnt change the price in your live listing seeing others could take advantage of that so how would you do that?

[@CassiyJohnson]

You could do this by creating a listing with just a photo that says “custom order” or “replacement order”, or just change only that size/color in the listing for them to purchase. It’s not super likely someone would buy it at the exact same time. Whatever works best for you!

[@Ayneebug]

@@CassiyJohnson great thanks so much for that! =)

[@Fifcb]

Hi Cassiy! An Etsy customer reached out to me telling me that he wants to return because colors of the sweatshirt are "not as vibrant as he thought". What can I do? I don't want to give my personal adress for the return so do you know what options I have ? Thank you in advance for your help

[@CherylBippus]

What did you do about the EU policy?

[@CassiyJohnson]

I only sell to the US! If you sell to the EU then you need to take returns and exchanges within 14 days I believe.

[@CherylBippus]

Thank you for your quick reply! Is there a setting for this or do I have to modify each item in my store to US only. @@CassiyJohnson