How to Handle Tech Support Calls - Beginner Tips

ABOUT THE VIDEO: I share some beginner tips on how to handle tech support calls, especially when you're not very tech-savvy or when you don't have IT or computer background.
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[@ReaNinja]

⭐️ Any tech support pipz? 🙂

[@michsy7942]

Call Center Ninja TSR here 🤗

[@jpgaming7550]

TSR here! On time vid, gonna start my training next week.

[@ReaNinja]

@@michsy7942 Yey! Please feel free to comment your tips as well. 😃

[@ReaNinja]

@@jpgaming7550 Congrats! Good luck on your training. 😃

[@robertoconnor1820]

TSR here! I just got hired and on my 1st week of training. Thanks for sharing this! :)

[@Dielma]

I just started a tech support job. First time doing it, so far it’s…. Exhausting. I am tech savvy but there’s still so much to learn. I really do like it and I’m sure it gets easier but learning the whole process is a lot.

[@luisvllo8764]

1.- Be open for learning 2:37 2.- Practice learn & master it 3:49 3.- Identify the problem or error 6:53 4.- Evaluate/Gage your customers tech level 9:13 5.- Have a great deal of patience 11:56

[@en1gma683]

I am working as a tech support in NCR Corp. for about 3 months now and I progressed way faster than I expected, and lemme tell you, now if I succeeded in something that doesn't even match my professional background imagine what skills I can learn than can be a part of my everyday life... Aaand of course I wanna reduce my stress level by getting used to it and be more pleased about my knowledge so I think everything you've said is peeeerfect, this was helpful:) thank you! xx

[@luanaarouca753]

I was scared of this job but this video made me relax! Thank you so much

[@TheThirdWorldCitizen]

I dislike the job so much despite being easy. Call center is not for everyone, don't be afraid to quit after making some money, that's my advise.

[@karen_real4293]

My interview will be one of these days. Im re profiled to tsr even if Iam not tech savvy also Im not fluent in english but I always try hard to pass my interviews. This video is suit to my situation. Thank you ms. Rea

[@JackieA6206]

Asking insightful and relevant probing questions to specifically identify customers issue and help you eliminate the possible causes of the issue and bring you to the main and true cause of problem

[@loidzelaco4550]

Thankyou so much for your videos ^_^. I have passed my first ever interview for a call center job. Your videos helped me a lot

[@JLA85]

I start my Call Center Technician job next week... This video helps ease the nerves. I know a some things tech related but not into in depth detail.

[@dianadomingo9185]

ms. rea, i will be signing my jo today. this is my first call center job and i would like to thank you for all your tips. 😄😄❤❤

[@ReaNinja]

Congrats Diana! 💗 You're welcome and good luck on your training! 🙂

[@robertmonera212]

Hi ms rea. This coming wednesday is my first day training as techsupport. This will be a help of mine. Thank you so much. God bless you more.

[@nareshrs1]

Awesome video. Thanks.

[@teejaykleinuno]

Rea, I must say although this video was done in 2018. You have really curbed my anxiety on a few things. I appreciate it.

[@ReaNinja]

I'm happy to know that. ❤️😊

[@paolarose3502]

I really love your videos, I always learn something new, I'm going to apply in a week, and you have ispired me!!! I admire your devotion by your work, and by teaching us!!!

[@ReaNinja]

Happy to know ❤

[@lougonzalez295]

I loved the video really thank you 🤗

[@azenithcalanda320]

Tnx miss rhea because of you tips I survive working in a call center even though I'm a newbie and I become one of the top performer also..

[@zosimojruy8235]

Wow that's really an informative tips for me. I'm a fresh graduate with less than 1 year experience in Design Engineering but I want to shift career that I can see myself with success as a Technical Support Engineer. I'll recommend this to my friends that wants to be in this BPO industry.

[@joshuacuazon4629]

I been reprofile to tech support now... Thank you again

[@yasminsalah5240]

Thank you, this Video is awesome ❤️

[@azikiel1286]

this is so timely, not only to tech support but email support as well 😊👍💚

[@danishfilipinacouple]

I'm one of your supporter here ma'am ninja. Tomorrow I have an interview for customer service or technical support post. I hope can pass. Thank you for your tips.

[@angelikakabigting2615]

Thank you for this, i have learned a lot from your videos😍😍😍😍

[@wheimysterio9693]

Thank you for the tips Ma'am. It boosts my self esteem 😊

[@ReaNinja]

Happy to know that ❤

[@iskorpyoboy]

Today is a big day for me. This really helps

[@ReaNinja]

Happy to help, Angelo. Good luck on your big day. 🙂🙏

[@vincentpasgala4808]

This is very helpful for me. Thanks for this Ms. Rea.

[@abegailtariao6036]

Hi ate rea 😊 I took the assessment on of the biggest BPO company here in Cebu and I passed all of it and I am only waiting for a phone call from them. Your lessons are a great help for me. You're awesome ate rea ❤️

[@marskapampangan9101]

Thanks for sharing..very informative..

[@johnreyantigua1709]

Thank you Miss Rhea. I've learned a lot from you:).

[@ccy2622]

Always open for a new eager learning . Because learning is not ending .💯

[@arianguanzon1999]

Tomorrow is my final interview with the Owner of the Company, Wish me luck and thanks for your tips/advice

[@ReaNinja]

Good luck Arian ❤🙏🏼

[@absolventuraperez741]

Did you get the Job?

[@isaiaslorenzo1536]

The video was wonderful still doing more videos like this by the way right now I'm taking my first training experience

[@SCADASupportPh]

Thank you Rea!

[@priti3678]

Thanks a lot ❤️

[@jheisalazar779]

I just apply yesterday, sad to say im failed im watching now your vid so i can use next apply. GodBless

[@michelledili4726]

HI JUST WANNA SAY THANK YOU BECAUSE OF YOUR VIDEOS ABOUT MOCK CALLS AND VERSANT I WAS ABLE TO PASS WITH THE FINAL INTERVIEW AND OTHER PART OF ASSESTMENT THANK YOUUUUU❤️❤️❤️

[@ReaNinja]

Congrats 😊❤️

[@Yana-oh4qb]

I've been profiled in Microsoft Office. 😐 I only know basic about that but hey thanks for your video. I know I can learn some stuff on my training. Thank you for the motivation 💕💕

[@ReaNinja]

Congrats ❤🙏🏼

[@Yana-oh4qb]

02 MO cnx

[@blankspace2028]

@@Yana-oh4qb Hello can you tell something about that acount? Like the trainings, nesting and all the knowledge and tips you have gained as I am also profiled on that account☺

[@rollydevera9208]

Thank you po, I'm a newbie in the industry and I'm gonna start na next week.

[@jpgaming7550]

Thank you Maam Rea! Big help for newbie's like me! :)

[@ReaNinja]

You're welcome Jessie! Glad to help 💗🙏

[@marasarabia4469]

I passed, Tech support account!! Thank you ms. Rea your vids help me a lot!! 🥰

[@chariesestrella9588]

Omg thankyou ma'am! Love your opening vid hihihi

[@ReaNinja]

Welcome! Thanks for watching. 😊

[@imidiotzzz6275]

I'm applying for tech support and ty for this video

[@kimerich1775]

Thank you so much for this information 😍 my training will start tomorrow and also my account was tech support so this will really help me a lot cause I don't have any idea about this account so thank you so much for this 😍

[@hyuu2385]

Really helpful

[@junmelestiller]

Salamat ate rea.Big help po to lalo na sa newbie like me...

[@hectorlemorinas9439]

I will be having my final interview later. Thankk youu for this ateeee😇

[@melmel2243]

thank you 😘

[@donerick_quiambao]

Yeah thank you mam ❤

Tuesday is my first day of nesting after 1mo training. My mind is blowing because of all these TSLs, UDPs, VLANs, switches, routers and firewalls. I'm not sure that I'm good enough yet for taking calls 🤯🤯🤯

[@ReaNinja]

You'll be ready before you know it. 😊

@@ReaNinja thank you, Dear! I appreciate your support!

[@fjb0608]

Incoming tech-supp here. Thank you, Rea!

[@ramslagura9893]

Hi! Can u vlog for possible question and answer for the interview oftechnical support? Like an "example complain from customer" questions

[@1sham_don908]

The instrumental music in the back ground how can I find it?

[@nathanielgalimba4470]

Thank you Rea!!😃

[@ReaNinja]

😊🙏

[@victoriamarino8185]

I appreciate you

[@Karla-gm8me]

Omgggg THANK YOU SO MUCHHHH

[@ReaNinja]

Welcome Karla!

[@ellavictoria1875]

Im a call center virgin and my first ever account to handle is TSR Telco. Im almost 2 months on that account.. its not that easy bcs troubleshooting takes a long process and time.. Im fighting my AHT here haha and also my ORS. its not 100% resolved when you tried troubleshooting.. and by the way, Im still a trainee and Im on my nesting phase in this account. It will takes us 2 months of training for all of it. our graduation will be on oct 26.. of course all thanks to you..❤️ i've been watching your videos eversince thank youuuu

[@ReaNinja]

Aww thanks Ella!! Glad my videos helped. 💗 I agree, it's not easy. Troubleshooting is probably the call type I like least. 😂 It's tough giving instructions. And yes it doesn't get resolved sometimes. Then you just have to wish the call is over. Lol. Anyway, good luck on your nesting and all the best. 🙂💗

[@jhunbrixniegas3257]

hi rhea i was hired last september?and our fcr were about to begin.i just to know how to pass for the nesting particular at tech care support? sometimes i do forgot my lines.and cannot memorize all jn regards of some issue like cattier fteedom? your answer will be so much mean to me.hope u will able to answer this

[@russelllim341]

I'll go to an interview tomorrow for a technical support position. Bless me with your knowledge 🙏

[@geewhy001]

How did the interview go bud?

[@russelllim341]

@@geewhy001 it did well but I didn't get the job. But it gave me a chance to apply for other companies, and I got a job as an IT Technical Support on a much bigger company. 🙏

[@bernard-o2383]

What and where company sir?

[@liinaennusaar6685]

Looking already solved cases - good idea

[@Jarebattv]

Tnx mam for the info

[@niloisaig2652]

Hi i just wanna know if T-mobile and Tech support are different?coz im a newbie here and confused.thanks

[@jummerabejuela8773]

Thank you for share your idea and tips mam your video blogger is really help for me for applying call center industry i want to try applying tech support is realy help for me about this i was so glad because you the one share this video about this job so many thanks.. godbless

[@cludovizroberts7842]

Thanks maam rea this helps a lot

[@leuryferminfigueroarodrigu7181]

Great

[@johnkarloresurreccion5322]

Tomorrow will be my first day of taking tech calls. This video really helped a lot boosting my confidence. (Our training is only 20 days instead of the normal 2 months due to the pandemic.)

[@johnkarloresurreccion5322]

@rea thanks for the response. can you give me tips on how to sound confident over the phone? I would like to also ask helpful phrases on like instances when you troubleshoot or when to insert your sso pitch

[@ReaNinja]

You may check out my Building Confidence series on the homepage and other videos that may be helpful. :)

[@raymondpalaganas9299]

What company you are working sir.

[@unboxingjob]

I just got hired on April 23 and will start on May 6, I applied for CSR position but I was endorsed to a TSR position. Thanks a lot for this video, I hope to pass the training...

[@ReaNinja]

Welcome. Good luck on your training! ❤

[@jbv7714]

Hi Ms Lea. I hope you're doing great! I just wanted to ask how you're doing now after two years? Are you still working as a TSR? I am also facing the same situation right now. I was just informed by the company earlier today that I passed my Final Virtual Interview. I also applied for a CSR position, but was rather endorsed to a TSR acct- and of an internet provider company at that. So I was kinda worried since this is my first ever experience of working in the BPO industry and was already set for TSR position. I am quite confident with my Communication skills, but I am not really tech savvy. So do you have any advise you could give me from your experiences? I'd really appreciate it. God bless.🙏

[@TheMcph]

@@jbv7714 brosky, life has its surprises, just learn as much as you can and enjoy doing it!! you got this!

[@jbv7714]

@@TheMcph Thank you so much! I'm actually a working student if ever I Officially become a regular employee in the company. So it really could be tough managing my time but I am very determined to get the job. I'd probably start my Training next week. Thank you so much for the words of encouragement♡

[@unboxingjob]

@@jbv7714 Hi Jonell, I am still with the same company hehe. The training period was hard to be honest since this was also my first BPO, but for sure you will enjoy, you will have wavemates that will really help you. You will be like a family. Just be confident and study your product, follow the call flow that they will provide (if meron) always be honest if you dont know what to do ask your SME, trainer or your classmates. Just a reminder, never be absent and late. Always listen to your trainer and TL. Hmmm when it comes naman sa technical support. Customer will always have something to ask, just be more specific and polite in giving instructions. You can watch youtube videos din about your product para ma familiarize mo. I know you can do it, if you have questions just reply here. Hehe Fighting!

[@chescaromero5591]

Help! 💙

[@davidcenteno6225]

That's what I ❤ the most of tech support, just for the simple fact that I don't struggle with AHT, I can last for long time on the call with them and as long as the agent helps the customer everthing is fine.

[@paolaparrales8111]

I would like to know more about tech support call , maybe more vocabulary , I hope you can make a video talking about it

[@lilnice4334]

Hi Rea Any tips for comcast tech support, I badly needed a knowledge for that acc

[@patito3338]

Hey what about and I tech watch? How do u answer calls?

[@melmel2243]

i need this. i was offered tech account amd not a tech savy. got 6 years bpo of csr and collections account

[@liezlfelices9845]

What are the medical exam needed in a call center?

[@joshuazaldydayuday7001]

Intuit account. thanks for the tips Rhea

[@ReaNinja]

Welcome. Hope the video helps. 😊

[@DeitrixPlaybox]

This is Iiit!! Thank you Ms. rhea! 😘 🙋😍

[@ReaNinja]

Welcome! Hope this helps. 💗😃

[@DeitrixPlaybox]

@@ReaNinja thank you so much i passed my final interview for tech support Ms. Rea And will be starting my Training tomorrow! This is a blessing! 😭 This video came at the right time! 😘

[@ReaNinja]

Oh wow that's amazing!! Congrats and good luck on your training. 🙏

[@kokohoshi5550]

i have a final interview later , this would help huhuhu thank youuuu

[@danicamakisig9468]

hi, can i ask what video editing tools you used for the last part of the vlog? Thank you!

[@ReaNinja]

Canva and PowerDirector ❤️

[@jbv7714]

Hi, Ms Rea! I think I am quite late for discovering your channel, but it played a key role in my success for passing my Final Virtual Interview. I only got the news from the company today. I was actually applying for CSR position, but I was endorsed to Tech Support. So I was kinda worried because my acct is for internet provider company. And I am a newbie who has no BPO background at all.😭 So thank you for this video.

[@ReaNinja]

Congrats! You'll be fine ❤️😊

[@allenmaegrc]

We have the same problem. I was also applying for CSR position but I was endorsed in tech support, today is my final interview and I am now worried 😭 I hope I can pass this interview 🥺

[@jbv7714]

@@allenmaegrc Hi! I'm now two months since I signed the contract and still in technical support. What I realized is that everything can be learned over time and in my two months of being techsupport agent, I still have a lot of things to do. But throughout the learning process, you'll realize yourself gradually adapting to it---- the work complexity, the environment, the pressure, the irate customers, and the overall experience. Best of luck for your journey ✨

[@meeraladmeeralad3518]

Mam plzz guide us on formulas used to calculate our working time ,wrapup time , AHT ect.

[@daineyschannel4729]

Wow this would help, Iam not really a tech savy and i failed on the initial interview, i got my retake and i passed. The markdown from me is that i sounded transactional and in this area i really need to work on it.For a first timer like me i always find it hard to express with emotions.

[@aghori4509]

I need a bsod calls ..can you provide me ?

[@nhenz2161]

Wow! Thank you for this useful video, this really helps me a lot. NEC CCS NCII Batch 11 Mr. Wilson De Leon Ortiz

[@yaddiespoonz7652]

i have an interview tomorrow for this exact position and this not only boosted my confidence but was very informative.

[@JenniferFlores-tx2ct]

First time here!...

[@tsmbjergsen8347]

TSR here =) any tips? Hi ms rea. I'm one of your fan 😍

[@maraonjeromed.1219]

I have a lot of technical skills but my English is poor that's why I'm struggling in applying in tech support 😢 now I see the importance of English

[@nejperalta6579]

Im here on 2nd week training as TSR. Were wfh so out topics are super fast phased. Thou im an IT grad im not tech savy 🥴🥴🥴

[@mahdim1]

New Subs po. Im really interested!😇

[@darlenebulibuli1667]

Ask probing questions first to identify customer’s issue :)

[@ReaNinja]

Trueee 💯

[@armyphilippines6928]

I failed on my Berlitz. Can someone help me to ace it I'll be able to retake the test after 15 days.

[@swirlandtwirl5417]

Salamat

[@remahmiranda]

Hi po ask ko lang po whats the meaning po of a ats tier 3 program? thanks po

[@gelatiarte7387]

Could you give the vocabulary necessary for tech support?

[@johnlouiefangon6420]

Hi any tips for an AT&T tech support account ? Its my first time working in a bpo industry . Thanks !

[@ReaNinja]

Check out my mock call about billing, a bit similar. :)

[@s.rshortsvideo7126]

love you mam

[@anastasiiaivashchenko2328]

Thank you for your tips and inspiration from Ukraine! I'm about to have a job interview in one hour and I'm really scared as I feel the lack of my tech knowlege. Thank you for your advice! I feel much more better now and ready to fight)

[@ReaNinja]

Go and fight. Good luck ❤😊

[@anamarieinovejas2792]

Tips for multi tasking pls

[@ReaNinja]

I'll put that on the list 😊

[@markjaredsalloman1201]

Can somebody answer me what comcast validation is? Thanks. 😉😘

[@ivantimofivichkuslov175]

I think that has somethin to do with the comcast account. I dunno

[@melviecnxg5694]

yes totoo yan miss lahat na sinasabi mo learn listen

[@cee8226]

Hello Ms Rea 👋 May i know if do we have to be a IT or computer grad to be in Tech support? Many thanks ♥️

[@ReaNinja]

No need :)

[@cee8226]

Thank u so much 😌