Every Call Center Agent Should Master These Voices

[@OrochiCr]

Customer should watch these too, so they can learn how to become humain beings. Kwestyon is amazing..

[@thelastmuskeeter662]

No skipping of ads even if it is 1 minute long to make sure that you will keep on posting youtube videos that will surely help us call center agents. Been a fan for a long time now.

[@Kwestyon]

Thank you! ❤️

[@merciditaFlor-bu3wz]

I admire her most, the she confidently fluent the wAy she talk

[@rodelioramonjr]

Next Video Suggestion: • Alternatives for Common Empathy Statements • How to Improve your FCR • How to Handle Stress after a Difficult Call • 10 Important Reminders when Handling an Irate Customer • Five Techniques to Get your RSATs • Proper Pacing and How it Helps in Customer Service • Bad Customer Service VS Excellent Customer Service PART SERIES

[@Kwestyon]

Wow, very detailed. I like it. Sige I'll take note of these. ❤

[@algerjohncarnate7854]

yes, make these happen, I will surely check it out and be happy to share it with my friends :)

[@christopherclores3623]

Other Sample of Probing Questions for Financial account like credit card. Please.

[@honeybakes5871]

Thank you! These examples are incredibly realistic and helpful. With three years of telco account experience, I can attest to their usefulness. To effectively manage customer communications, we must be mindful and intentional in conveying the right message.

[@arvinsenglishph4925]

It's succumb to really watch her video for her voice and her pronunciation is addictive to listen to.

[@eddesonjaybutalid7692]

Would agree with this

[@Ajack69]

Yes yes

[@Glisselle-jy3lj]

Hiii I'm on my way home right now it's 5am and I'm currently on training for a Telco account.. No bpo experience yet. We'll be taking in live calls very soon and I've been watching your videos they're all very helpful thank you so much ... Wish me luck 😆

[@samuelbandolajr7594]

You said it right, and definitely agree with you that the great message we can get from this " is we learn how to match the customers energy" 👍

[@MJPotpot-07]

9:30 Lupit ng boses parang Jowa po, kausap 🎉 Heheh thankyou for sharing maam

[@limmuelgutierrez4814]

I'm experiencing this kind of scenario when I'm in a telco account and I treat my customer just like a friend like we're just chatting personally 😁

[@limmuelgutierrez4814]

Tnx mam Sheena 😊

[@maxchannel8505]

Ang galing nyo po thank you so much.wala po akong pinapalagpas sa mga new videos nyo.palage ako nanonood.its really big help.

[@Kwestyon]

Thank you din!

[@DonnaCondenuevo-xw4du]

Sana all talaga may boses na katulad n'ya 😍

[@psychomantis8015]

Hi, Candace! I just wanna thank you for everything. Because of your videos, I passed the whole draining and stressful process. 😂😢😢 And now, I'm in chapter 1 of my career which is the pre-process training. I hope you can create more videos regarding Travel Account kasi sayo lang ako nagtitiwala beshy ko 🤣😭🥲🤸🤸

[@princefx5699]

I'm still watching your videos tutorial even I already hired. I'm still want to improve my comms skills even after nesting or probitionary period

[@karenegayle1599]

Thank you for these videos they are more helpful than you know

[@MelvsTF1001]

Love your content and knowledge sharing! You can try using the following topics as well for next video suggestions: -WFH Essentials (What to do for Call center agents working from home) - Best Coping Mechanisms (Or based from experience) while working in the BPO Industry - Recommended Tools when working from home (Good equipment and example is like what you're using right now for recommendations for peeps who are shifting on a WFH setup) -How to survive in the BPO INdustry (For beginners) Hope this can help you po on other topics! Also, really interested din sa gamit niyong mic since it seems to have a full noise cancellation feature :) More power, views and content po Ms. Candice!

[@Kwestyon]

Thanks for all these suggestions! My mic is Samson Q2U. It has better noise cancellation because it's a dynamic mic and not a condenser. :)

[@katkatD]

So addictive your voice and your pronounciation. All I can say is "How to be you po?" ☺️

[@regineknows5735]

first time ko mag-apply ng call center at nakapasa po ako hanggang final interview dahil po sa inyo. Thank you so much sa mga tips. Nakaktulong po lahat ng mga videos nyo lalo na po sa mga kagaya ko na walang idea about call center. ❤❤❤❤❤❤❤❤❤❤.

[@aeclaire1810]

I just got hired and will be undergoing training. Your videos helped me a lot and made me prepare for things I didn't know I had to keep in mind. Thank you so much and I'm looking forward to your upcoming videos!

[@astraandromeda5473]

Hello miss, I just wanted to say how much I love your voice and the way you speak-your accent is amazing! I’ve been following you for almost four years now, ever since the very beginning of my career. Even though my work is a bit different (I’m doing cold calls), I watch your videos for voice modulation tips. Your delivery and how you handle calls inspire me, and I’ve been learning so much from listening to you. I really admire your style and hope to speak as confidently as you do one day. Thank you for sharing your skills! And lastly I just want to ask you what headphone are you using?

[@alaskadorngml9938]

I leanred o lot from you. I don't know how can I able to help you even in a smallest way. Thank you very much coach

[@kathrinacastro1219]

Thank youu so much ate Sheena!🥺 Scheduled na po ako ng contract signing tomorrow. I've learned a lot from your videos. It was all useful and it helped me a lottt hihi love lots ate!💙

[@Kwestyon]

Congratulations!!

[@rodelioramonjr]

Ate Sheena! 😭 Why naman laging sakto sa kailangan ko yung bawat upload mo? 🤧 True gem ka po talaga sa lahat ng BPO Newbies. Keep doing videos lang po! Next suggestion po hehe How to Give a Genuine Opening Spiel and How to Close a Call with An Impact.

[@the_art_of_medical_student]

Thank you so much for all of your tips ate Sheena!, what questions to be expected during the interview and all of those knowledge that you shared to us. I am so happy that I passed my Final Interview today, and that is because of youuu❤🎉. All of the efforts really paid off. Thank you so much, more power to your channel. God bless you always.

[@Kwestyon]

Congratulations!!!!

[@jeffreytrajano-v3n]

This is useful for everyday converaation.

[@Monica-ds4bl]

Gurl!! I am soooo glad I found you!!

[@melshane862]

5:14 sana ganito ang boses ko! Practice makes perfect! Hay ang hirap talaga kasi ang rampant hiring sa Pinas ay call center..no choicee ako kahit ayoko ko na sana sa cc kaya lng no.choice dahil Ito ang maraming hiring at maraming slots na kinakailangan...😥😩

[@TajJulkarnain369]

You looks great today with soft makeup

[@marioncarba]

I can still remember I was hired in one of the BPO in Cebu and it was my first time. Before I applied, I literally watch everything in KZbin like podcasts including yours. Everything that's in your channel gitan aw jud nako and from that mao sd nay reason nga nadawat ko. I worked there for 2 years and decided to resign. Right now, nadawat nasad kos usa sa mga nice kaayo nga BPO Company ug ganahan sd nako nga bpo although lisud ang process but it was worth it. Bisag nadawat nako Shenn, I always watch your contents and making sure nga wa jud koy mabyaan nga videos nmo HAHAHAHA. I will always be thankful nimo. Always keep making videoos.

[@Kwestyon]

Aww.. that means a lot. Salamat kaayo! ♥️

[@viddiary8499]

As usual, very useful and informative.

[@Koola0811]

Ate Kwestyon always helpful to us. God bless po❤

[@Videos_by_Ashu]

You are actually doing great job😊❤️ Love from Pakistan❤️

[@partida_sportiva]

This is very helpful to me as a CSR of a bank❤

[@KelvinShowTV_]

Excellent video!!! ❤

[@bert_29]

I think it is your partners voice as customer😂love your channel po❤

[@maryannmonares4663]

Thanks Sheena .All your contents are very useful and it helps us a lot.❤

[@aoi-chan2865]

As a CSR, I'm struggling on how to do positive phrasing cause i tend to be direct to the point especially if there's misinformation that happened😢 the account is telco that based on nps and str..

[@karasu8310]

😢😢😢Yeah it is really hard, I'm just a seasonal agent still jnder training but it is so hard.

[@sittieainahedris5318]

Hi, i really admire you. I hope to be successfull as u are today.

[@fudgeecrinkle]

Hello ate Sheena! I would like to thank you dahil po sa mga tips mo nakapasa ako sa mga in-applyan ko na companies. This is my first time job and grateful ako sa'yo. Sobrang galing niyo po magturo, very informative. Actually, I was commended ng mga interviewers ko kasi parang hindi ko raw first time mag apply ng trabaho (hindi nila alam galing kay ate Sheena yung mga information na alam ko hehe). Thank you so much po talaga!😁

[@Kwestyon]

Congratulations! 🎉 You deserve it din for sure. Thank you! ❤

[@will_hunt]

Very good thanks!

[@RuminationToWriting]

Tabitha is really a trouble maker😁

[@Kwestyon]

😂

[@ranma9823]

She's ratchet. 😅

[@jhoannamariegeronimo4934]

😊You have ma'am a great accent and clear thoughts How can i be like that ❤❤

[@karenlozada613]

You are so pretty Ate Sheena and I really love voice. 😊

[@pauline5715]

Ate, I just wanna thank you. Sa ilang days na panonood ko sa inyo, finally na hired na po ako kanina. I'm really worried about the training. Pero kakayanin!

[@Kwestyon]

Congrats, you can do it! Huwag lang mag absent and there's a great chance at passing!

[@pauline5715]

​@@KwestyonThank you so much!

[@No__one18]

Thank you 💖✨✨🙏❤️

[@johnwestlizaire7623]

I naturally love watching your videos

[@ENnA-gq4to]

I love your voice very much🥰

[@rodelioramonjr]

Next po! How to do Recap How to tell customers about a survey in a subtle way

[@cristinatesorio6784]

Hello I watched many of your videos,, because I want to go back as a call center agent but the thing is I m having a hard time navigating with my tools I'm confused and panicked of what's going to click next, what should I do? Thanks

[@Kannaji7]

Hi I'm really bad at rapport building and I got feedback not active please help me with example videos ...how to do that I'm not a native English speaker and I'm so scared. Thank you!

[@paulodedala]

Are you a filipina?? Cause your face is like a pure pinay. One thing that I amaze is your english, you're very fluent in English 😭😭 I wish I had that too 😭😭

[@AltheaGelit]

Pls do a mock call about US Cellular account

[@MaryJanuary0107]

Always sound empathetic too. Don’t say I know, instead say I understand.

[@kowiatagbogunlori6834]

Great

[@oxygen771]

I'm preparing for R1Rcm company interview for calling, please help me my listing practice what should I do

[@mjceline1547]

thank you

[@rachelpanti9281]

How would you answer this question “What would make you stay/leave?”

[@rockyrada4269]

i wish i can speak like u do 😔

[@kevinjayjacalne3127]

Hi! is anyone here familiar with human resource account? first time hearing it. Can someone tell me their experience handling this account? Sorry this is not relevant to the video but i hope someone can answer my question 😅

[@jewel8803]

Hello po. Pwede po parequest ng tip how to pass Harver Assessment? Thank you so much po. I am planning to apply in Concentrix😊

[@Kwestyon]

Sayang, I'm not familiar with that test. 🥲 Sorry..

[@nftkaizhie5180]

Hello po. Can you make a video about call center training tips for newbie? I really need your advice and wisdom, please! 🙏 I really learned a lot of information from you and it helped me na makapasa sa final interview.

[@Kwestyon]

Hello! Have you watched this? kzbin.info/www/bejne/bHevmIl4eq2FZ5Y

[@nftkaizhie5180]

@@Kwestyon thank you!

[@joshuapadayao578]

How to become Quality analyst?

[@Kwestyon]

Hello, I've created a similar video to that: kzbin.info/www/bejne/m3W1mpJtp7x2jsk&pp=ygUdaG93IGkgYmVjb21lIGEgcWEgY2FsbCBjZW50ZXI%3D

[@joannacayago9497]

Not all cust will listen..they keep on talking abd not allowed you explain.

[@remiseen]

I can't stand Tabata 😅😂😂

[@saltyt9683]

👍👍👍

[@ricksxie1941]

❤❤❤

[@josecandelario3357]

I love your channel I want to be your friend

[@laura3619]

❣️👍

[@jarvis_plays]

🤝

[@reynaldo_santos]

❤❤❤

[@galjohnlloyd9349]

❤❤❤