How to Stay Calm During A Call - 5 Tips

ABOUT THE VIDEO: It's normal to feel nervous when you start taking your first few calls but you have to do your best to stay calm, or else you won't be able to talk or continue your job.
In this video, I talk about some tips to stay calm during a call so that you can perform your job well.
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Thanks so much for watching. See you again!

[@ReaNinja]

⭐️ How do you stay calm when taking calls? Comment below. 🙂

[@ritamaylucas-barnuevo3499]

Hi Ms. Rea🙂 I surpassed the training and nesting period! Tonight will be the 1st time I'll take phone calls independently for 8 hrs🙈 done watching all of your videos. Thanks for the tips!it helped me a lot since day 1 of my training up to now☺ God bless you! Take care of your self☺

[@ReaNinja]

Hi Rita!! Wow congrats. Thank you for watching my videos. Go get those calls! You'll do good. ❤ Good luck!

[@arizonabrandy]

I watched your tips for nesting last night and ill be taking my first live call in a few. Thank you so much again for this still nervous but this video helped me a lot ❤

[@maritespactaoend-timebelie9899]

Thank you so much miss Rhea for these are soothing tips also for your power of positivity 😊

[@diamondwallace2138]

Hi. I just started my new job on Monday and they put us on phones for the first time yesterday and I freaked out. I felt Like I wasn’t prepared and barely knew what I was doing. I just hope today goes better and thanks for the tips 💯

[@ReaNinja]

You got this! It gets better day by day. :)

[@walpurgina8366]

How did it went? Are you still working there?

[@diamondwallace2138]

@@walpurgina8366 it was ok the first few days, then I kind of gave up. I was taking political calls and basically begging for money. It sucked.

[@darleyguti1035]

Thanks lady, you know a lot this is very useful

[@melissaearl2586]

Thank you for your support!

[@williamrios6976]

Thank you, all your videos are too useful!

[@ReaNinja]

Glad to know! Thanks for watching.

[@maryanndelrosario3197]

thank u miss rea you really helps me cause everytime that im taking calls i get nervous😔

[@chrisbabygirl07]

great tips!

[@corazonortega4686]

First day in prod later.... I feel uncomfortable.. And I saw this video.. Click to this and watch Thank you for the tips... ❤️

[@getoutusedition]

Coming to work early is good advice HOWEVER more and more call centers are not allowing people to be at there desk 15-30 minutes most are now stating no more than 5 minutes from the start time.

[@ReaNinja]

Point taken. Is this in the Philippines? 🙂 I understand it would be quite a waste to be so early in the office but I still think 15-30 mins before shift is a good way to start the day even when you're not necessarily at your desk. 😊

[@getoutusedition]

@@ReaNinja It's not in the Philippines its many call centers in the US. Some call centers don't want the employee at the location any earlier than 10 minutes --in the building and the employee will get in trouble for showing up "too early" to work. I know its a little crazy but that is something trending in call centers.

[@ReaNinja]

@@getoutusedition Yeah it does sound crazy. Hope the call centers have a nice place for employees to stay while waiting for their shift to begin.

[@AlexanderL23]

definitely this will help me a lot I start to sweat and forget how to speak English (cause it's my second language) thank you!

[@giancarlodiaz9372]

Miss Rea I got hired 💖💖🥺 I'm on my PST now kinda nervous on nesting. ☺️ Hope I can pass.

[@ezekieldeguzman2874]

cool👍that's a good one beb 💪

[@ReaNinja]

Thanks for watching! 🙂

[@rousgicar3164]

Nice!

[@ReaNinja]

Thanks!! 🙂

[@demencionrx]

You should do a video giving tips about CS taking chats Thanks

[@ReaNinja]

One day 😊

[@joshuarabuco2651]

my first week of nesting was a disaster,, eveycall disconnected and I haven't helped them in anything and I felt like I wasted their time and I can't help to feel guilty that the company is paying me as everyones despite of having a poor performance at work, all because I'm anxious talking to the castumers

[@justnobody07.]

Is it ok to ask question to your trainer,supervisor in the middle of a call?

[@ReaNinja]

Yes! Just tell your customer that you will check some possible resolutions. Then you can place the cx on hold to ask your trainer or sup.

[@debbietaberara8137]

Hi maam, 2 months na po ako sa bpo salamat po sa mga tips.. Hehe by the way nag a adjust pa ako sa calls ko kasi parang natataranta pa ako.. Remember ko naiyak nga ako sa 1st call koo kasi irate c cx.. Kakinis.. Pero salamat sa mga tips maam.

[@ReaNinja]

You're welcome Debbie! Thanks for watching my videos. Congrats sa work mo and good luck. You'll get used to the calls soon.

[@antoniosolomonjr.lpt.mried1373]

Hi, I hope you also have the tips on non voice calls. Thank you

[@ReaNinja]

I've only worked in a voice account. I hope I can find time to interview people starting next year. 🙂

[@antoniosolomonjr.lpt.mried1373]

@@ReaNinja I see , I'm actually in training for the non voice account right now, and I will be the one who will train the other agent then, But anyways thank you :)

[@ReaNinja]

Congrats for the new role!! 🙏💞

[@antoniosolomonjr.lpt.mried1373]

@@ReaNinja thank you po :)

[@axlrosehermida3704]

I'm here because nesting na tomorrow wooooohhhh...

[@Lyssaocoser]

I just had an anxiety attack because of an angry customer and blaming me for not knowing his problem and making it all my fault

[@ReaNinja]

❤️ Hope you feel better now :(

[@mixkidvlog4703]

Newbie po ako at 1month na po ako sa bpo. Pero since mahirap po yung account ko, evrrytime mag ta-take po ako ng calls nandun parin po yung kaba huhuhuhu hirap. Ayuko mag stop ehh

[@ReaNinja]

Normal talaga yung kaba. Ako rin kakabahan kung mahirap. Pero laban lang. Masasanay din.