How to Handle Uber Riders Who Want to Stop For Food & Make You Wait!

[@Therideshareguy]

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[@notmyrealname608]

If they say they'll tip you in the app, just tell them to save the money and use it to pay for another Uber. This will usually piss them off since they were never going to tip you anyway.

[@allenstevens9943]

CANCEL all "stop off" rides.

[@DJMontePGH]

I had a guy who just wanted a ride to McDonald's and back. I just told him, "Sorry sir, but I prohibit any food or drinks in my car. I don't even eat in my car."

[@Jabid21]

This just happened to me. I took someone with Lyft to Dominos and they didn't even order in advance. I waited about ten minutes and the passenger seemed less concerned. I cancelled the ride instead of ending it so the passenger can't rate me and called Lyft telling them that my passenger disappeared at the first stop. Got paid for the one way ride.

[@allenstevens9943]

Cancel ALL "stop off" rides.

[@koguma.newyork1]

@@allenstevens9943 do you have a video about this? for lyft or uber??

[@matthewcox1093]

Good

[@idleoutcaster]

You waited 5 minutes longer than me!

[@wowwee0]

Oh jeez. I was in an Uber express pool. We picked her up at her place. After about a minute she asked if we could stop for a coffee. The driver was really nice and asked me if it was okay. I thought that was weird and pretty rude to ask in a pool - so I kinda laughed and said sorry I'm on my way to work and don't want to be late. The driver then offered to take her to a coffee shop after dropping me off. Gave him a tip for that, because he was way nicer than I would have been in his shoes, and she did not seem like she would tip. I wish we could rate our co-riders!!!

[@SegaGenesee]

What about driving around in circles in the parking lot while they're inside? That could add a couple dollars lol.

[@Therideshareguy]

Haha I like that idea :)

[@JeffBrown518]

LOL!

[@2bituser569]

Jon Genesee you stole my idea lol

[@warrencrawley8300]

G. West What? does that work?

[@sean2015]

Brilliant idea :) You get a gold star for that

[@tucstwo]

NEVER count on cash tips that aren't paid upfront. I've been burned OVER and OVER by this. "I'll take care of ya". Right, and I'm the Queen of England.

[@yoshisktn_7569]

TopherFM 😂😂👌

[@gradyceruso7108]

Wow nice to meet the queen of England lol

[@chrisbaker2669]

You can count on cash tips, just make sure you get them upfront.

[@chriso5662]

The promise of a cash tip, or " I'll tip you on the app." Riiiighhht

[@wq198mnr]

TopherFM lol whenever I run into a store in an uber I make it quick under 5 mins usually and always throw the driver $5 bill before I go in, figured people would be sketch or worried about this. Glad I’m right

[@Alex10daysago]

I took a bunch of drunks to mcdonalds i wasted 20 minutes with them. $9 ride and all during surging. Never again!! If they mention any kind of food or waiting I let them know “ oh sorry I got another pick up as soon as I drop you off”

[@Airmanmx1]

Alex 10,000 ohh nice answer, I got to use it. So far 1 our of the wait trips I had to wait on didn’t give me a tip for waiting. I usually get an average of $6 tip but your comment makes sense

[@musicmotor1]

Make sure you add the "ping" sound up front before they ask

[@BreakingNVain]

"Oh, that sucks that your next customer is going to have to wait. You'd think Uber would be better than that..."

[@Alex10daysago]

Bryant Woods haha. Yeah. I can see some brat saying that. But has not happened. I expect a 1 star from such passengers. But as of yet my rating is still a strong 4.95. 1,600 rides.

[@aarondavid5866]

you usually get a 6 dollar tip when? you dont get that much usually

[@ELCLAVE300]

The worst is the late night drive thru request. My rule is this, if they don't offer to buy me anything or do not tip, I leave a one star rating. I also explain this in the comments so that Lyft/Uber is aware that drivers need to be better compensated for these type of request.

[@sean2015]

I was only driving for Uber for two days before I discovered this B.S. loophole that many people take advantage of so they can save money at your expense, i.e. making you do round-trips. The only solution is to ask people to update their destination just before they arrive at the first drop-off spot, but people will claim they can't do so because they don't have their cell phones with them, or they don't have Internet access on the go, etc., Uber needs to address this and do something about it! Imagine driving three miles out of your way to pick up some old lady to who wants you to drive her a half-mile to the supermarket and wait for her for a half-hour just so you can make $3.

[@MrOutcast999]

I get that from riders who don't want to pay for a round trip and want to go to the store and back on a one way fare. If they don't have their phone then tough shit. You can lose a good ride taking this person who you know is a liar back home.

[@georginalorii5536]

Don't take advantage of Uber drivers

[@sean2015]

@@MrOutcast999 I don't do Uber or Lyft anymore. It's not even worth it.

[@sean2015]

@@georginalorii5536 right

[@sean2015]

MrOutcast999 you’re damn right. Do you still do Uber?

[@james8343]

I am an old school Taxi rider and I hear stories like this and it just amazes me how these people act! Like your their own personal chauffeur!! back in my day you called a Taxi to get from point A to point B and that was it! How times have changed!

[@mintorb1]

My rule is. I'll wait 5 min after that I will end the ride. let them know I will stay in the parking lot until I get another request. most times I get that same person again. they just get in my car and request me again.

[@allenstevens9943]

Then, you get a "1" and they claim you were a reckless driver. Cancel ALL "stop off" rides. TEACH the algorithm instead of letting it play psychological games with you. There's some newbie driver they'll prey upon. Why does it have to be YOU?

[@nunyabusiness2169]

Heres a good one: you can get more pay and add miles to the trips of wait time shoppers who don't pay for their wait time ($1 per minute in my car) by circling the lot as safely and quickly as possible over and over until they are finished shopping. I do this to the folks I think arent tipping who say they will👍

[@keishajpmes1103]

im a rider. i just call another Uber when Im done. let someone else get the fare.

[@Therideshareguy]

Yea seems like the best solution for all parties.

[@SirenaWF1]

As I would say, you receive another driver, and I don't have to deal with difficult riders. =)

[@tucstwo]

If I have a passenger willing to do this and they are actually only gonna be a few minutes, I'll wait and take the 2nd fare. If they take more time then they said, I move on.

[@brendadimaro1495]

TopherFM v

[@evelkenevel7948]

Some people do not do this!

[@sabbymac]

I have had people ask for this. UberX I don't mind. Because I catch up with other things. UberPool I am stern with. I let them know the difference with the stipulations and have them understand. I let them know with UberX you have me as your driver(even though I want in and out). But, UberPool, it's about point A and point B. That's why it's cheaper. They sometimes don't like it, but you have to know your product when you use it.

[@owenbrau63]

Well, UberPool, stops on the way are specifically against the rules, just like changing the destination.

[@zararoyce319]

Yeah that I totally agree with, personally I am very in favor of the drivers doing these types of things I think the more drivers need to except the reality that you’re working as someone’s personal driver and that real thought needs to be given to customer service but if it’s an uber pool making stops and waiting is not real list stick it to the most part but if it’s an UberX or a select then definitely I think it should be a given that you would do it

[@JeffBrown518]

I do tell riders that I'm willing to wait if they kick me a $5-10 tip at the end of the ride. Last weekend I said this and the group gave me $15 cash to wait 15-20 minutes while they ordered take out at a restaurant.

[@Therideshareguy]

Solid.

[@owenbrau63]

However, if you solicit a tip to wait, that violates Uber's rules.

[@rhey81]

Please, how many passengers give you the " I'll tip you on the app" line and 8/10 times they never do. They are scamming you and whose to say they'll actually do it when they allegedly agree to tip you?? There's no guarantee period. Drive thru at 1 AM when the downtown area is surging at 200-300% is cutting into YOUR WALLET, you only have so much time to make that money that justifies sacrificing your weekend don't let some fare ruin that for you. You let em know this is your money time when you make yours at the end of the night. You're providing a cheaper than cab service. They can request another rider to take them through drive thru.

[@bossmovement7374]

great deal, as long as they know up front

[@Str8Raiser]

+owenbrau63 - So what? Uber never misses an opportunity to fuck me over by not paying a Boost they advertise. They just claim later that the Boost only applies to delivery trips, and they keep the money. No, I take screenshots with date and time info to prove my case every single time a Boost applies to UberX. I know I am off the topic here, but my point is that Uber violates their own rules all the time. Fuck them and their TOS.

[@UnafilliatedDrunkenSoldier]

Waiting on you to get to the point was just as frustrating

[@Bubbles99718]

Thanksgiving day. Girl took 5 min to come out. Asked to stop for a bottle of wine. I said sure, you going take care of me? She said she would. Took over 5 min in the liquor store. Her destination was not the destination, it was picking someone else up. She didn't know the next address (it was 3 min away from there). New person took over 5 min to come down. She got there. We took off. During all of this I turned down 4 surge rides, all over 2.2. She was no surge no boost. Drop em off, nothing. The problem is you give them the benefit of the doubt and they keep stringing you along. 2 stops, waited way too long at the 3 stops (including initial pu) passed up juicy surges and the biggest: it was Thanksgiving Day! How can you not tip on TD and with all those extra requests?!? 4.94 rating, water, super clean car, I get around a 10% tip rate. I give every human being the benefit of the doubt, but truly 90% of Uber riders are weasels.

[@ms.anonymousinformer242]

I go through this with lyft.

[@drummerblade]

Man fuck people like that. I would definitely be leaving her some angry feedback.

[@BreakingNVain]

Man, you sound like a taxi driver...oh, you are, but have to share your money...

[@zararoyce319]

It’s because you asked, it’s very in professional to a lot of people to actually solicit a tip that would be like if you asked your waitress to get you an extra refill when she asked you are you going to take care of me for it? Most people would be pissed at that point. Personally, I actually have a policy with myself that I don’t ever leave extra money for somebody who asked for it ever just for that reason, if they didn’t ask and then he just expected to do that as part of the job to be a nice person then yes but if somebody asks just instantly ruins it. And I think a lot of people have this way of thinking to be honest

[@medallionmotionpictures]

Lesson learned that day. there never is a benefit when in doubt. 😖Thanks 4 the tip. I'm learning from drivers dont stop cause its not on the destination route. No apology neded.

[@medallionmotionpictures]

I found myself in this situation after 5 days "earning" with uber. Rider wanted me to stop off at the dollar store so he could pick up some bathroom tissue.😕 I noticed he was extremely comfortable asking me to do all this run'n round for him. I also notice he never offered any extra incentive for my "helping a brother out". I had to let him know upfront in the same casual comfortable tone. "That part ain't set in my destination bruh." I drop him off @ the set destination and probably got the same rating if i would've stopped and waited. The rider is cutting into the drivers pocket when they ask for these extra stops y'all. Tell the rider without apology that extra upfront stops I require extra up front incentive. No app tips upfront tips for upfront stops. That's only if you feel like it. The driver is always in control after all it is the drivers vechile right? There is no benefits when you doubt. Stay safe think smart and make money. All at the same time.......Least thats what i practice when "earning" with my partners. Cheers!!!🐣🐥

[@2bituser569]

I might wait during a non predictable surge time but as soon as I got a second request while waiting I would end trip and go on.

[@Shangabonga]

As an Uber driver ,I always rating those kind of the nice humble riders 5 stars if they are friendly and socialize with a sense of hummer by joking and having a small chatting with the riders trying not ignoring them if they want to talk which make me fill having good time doing my job keeping entertained getting treated as a spacial super star which make me so excited and also keeping our vehicle clean with no mess or damages or eating and drinking inside .However;I usually rating for those the riders with 2 or 3 stars being formal rude and jerks being arrogant acting like they are bossy treating the drivers as a slave especially if they jumped to my car asking me to take them to their destination without saying "Hello" and also if they are not talkative being so quite during the trip entertaining themselves by texting or talking on the cell or people and also if they are talking among to each other ignoring me instead of chatting with me which is really awkward and super rude ,getting frustrating and makes me feel like a machine doing my job which not nice at all to be rude and disrespectful with no reason .Also the need to understand Uber is a community service not like a taxi cab service taking them from point A to B making a space between the riders and drivers.Also it's very annoying ,super awkward and very rude when they ask the driver turning on the radio very loud beside ignoring the drivers chatting among to each other so that they deserve 1 or two stars for misbehave with no respect for the friendly Uber drivers and their vehicle. Also those passengers should kick out of the Uber service if they tried forcing us by those jerks rude riders as a drivers to risk our self breaking the traffic law no matter what if you loaded more than the limit of the passenger inside our vehicle or asking us for parking on the illegal spot and they don't care if we got pulled by the police and getting a citation or our vehicle got towed for parking on illegal spot and those kind of sick passengers don't care if you lost your job .

[@reevawebb229]

I use uber and lyft to run errands constantly. I'm a blind person so taking uber or lyft to run errands is much easier than waiting for friends whenever they get around to me. Pre the app having a tip option if a errand took a little longer than expected, i'd give the driver a cash tip for waiting. Now i'll tip them extra nice through the app. I always tip anyway without any waiting but if you're cool with waiting you getting at least $10 tip from me.

[@Claysvids]

Reeva Webb do you tell them up front though about the tip? And also how long is the errand?

[@reevawebb229]

@@Claysvids i try my best to keep errands under 10 mins. As we all know things aren't always quick. Pre both apps having tip options and adding stops along the way, i'd ask the driver and if you stop here for me i'll either throw you a tip or pay for gas for you. Most drivers would take gas. Now that both apps have tip options i'll tip real nice.

[@renragged]

Why in the world doesn't Uber add the tip option in their app. I just can't understand that crap.

[@Therideshareguy]

agreed

[@elmntlgnd4995]

We need to unite and attack. United we stand... Lol There just needs to be a leader. Hmmm...

[@thisismagacountry1318]

renragged DUH, because if Uber adds a tip app then the government knows you get tips and they start charging EVERYONE who drives for Uber 8% of your total sales like they did with the restaurant industry 30 years ago. It's ALWAYS about the money but you never stop to think about the consequences of your actions. THAT'S why.

[@renragged]

Oh, so Uber is doing that to protect the drivers? Who knew Uber was soooo considerate and always looking out for the drivers? ;-)

[@sarahann530]

Rumpa Stiltskin Did not know this , now I will not tip my Uber drivers because I dont want to increase their tax burden

[@lomaxlomax6152]

I just started and I had a young lady that wanted me to wait while she went in Walmart for like 5-10 minutes! I didn't mind, I left the app on and I was getting 20 cents a minute, which is equal to $12 an hour and your not going to wait an hour! When she came out I took her back to her dorm! Not a big deal to me since you still get paid and you make the money when you take them back as well! That is just good customer service! I got paid $15 for that trip, so I didn't mind!

[@craigherbert6640]

Why such a timid approach tell these people I don't get paid for waiting the problem with Uber drivers is we're acting like a bunch of sheep being led to slaughter

[@atlantaxdriver3652]

+The Rideshare Guy This video, among many others, have helped me so much as a driver. Communication is very important especially when handling these types of situations in a professional manner. Recently Lyft has made it possible for riders to add stops which can help out a little bit. However when this situation arises I always set a ground rule of 5 minutes and make sure I get their verbal confirmation before they get out of the car. After that I will wait 5 minutes and then call them. If they don't answer I will call again and leave a text. If they still do not answer then I will complete the ride but every rider has responded by the second time. If you are worried about them rating you poorly you can always take screen shots and write a fare review. It's important to be professional but stand your ground because you can lose a lot of money by just sitting around. Riders can take advantage of you (even unknowingly) if you are "nice" and sit/wait for them.

[@peterchen4250]

Atlanta Xcelence

[@SabbathSOG]

If it ain't on the app I don't take them. And I never and I mean never ever go through a drive-thru.

[@allenstevens9943]

BINGO! Someone hits you, it's $2,500 with Uber AND Lyft that YOU and you're insurance company are responsible for. I explain this to riders. They back off. They may give me a "1" for retribution. Most of the time, it's because they don't want to pay for the STOP-OFFS. They have found ignorant, pathetic drivers willing to risk their vehicles for a few dollars. They're just testing YOU.

[@catfishakaAMC]

Good advice. I do a certain version of this. It depends on surge and how far they're going. If its a 10+ mile ride at over 2X, I'll pull in the drive thru. No prob. But if its midtown-downtown, nah. Not waiting. Also depends on the passenger and how they ask. Many times it's a "If I buy you a cook out tray, will you take me to cook out on the way home?" If I'm hungry, yeah. If the last riders fed me, I'll tell them that, explain the wait time rate, then leave it up to them to decide whether to tip me in cash or to get another ride after they eat.

[@allenstevens9943]

Uber will send their lawyers on your like locusts if you do ANYTHING not on the waybill. They will NOT pay ANYTING if you get hit in the parking lot outside the waybill. Understand you're dealing with ScrUber.

[@NeilSmithMusic]

There is an option after the trip to request a fare adjustment with a menu item for extra stops. It cautions to only use it if made to wait excessively.

[@Therideshareguy]

Hmm interesting - wonder what it does :)

[@NeilSmithMusic]

It mostly just sets up an irritating back and forth with customer service that continues until you scream "forget it!" in complete frustration.

[@heathersearles278]

i checked with Uber this week due to that same situation and was just given a break down of the payment schedule. Essentially. they think the waiting amount is sufficient.

[@zoemanpierretv]

and if you dont wait. they will rate you 1 star.

[@auntyuber5127]

How can you cancel a trip once you have started it?

[@auntyuber5127]

I once accidentally started a trip before I arrived.....I pressed every cancel reason and nothing worked

[@HowToBathBombs]

Oh no

[@ArcWarrior]

Well, in Los Angeles Lyft doesn't pay for time anymore. They only pay time for the first 5 minutes that you're waiting for the passenger. They're keeping this very non-transparent. Call Lyft and ask them. So if you wait for a rider, you get paid $0.00. Lyft needs to pay their drivers. Also, if you're a private contractor, YOU should control the price. So if someone goes through a drive-thru, you should have the ability in the App to charge them, let's say, $2 per minute. You shouldn't have to wait to get a tip from them and risk not getting paid and risk missing out during the surge.

[@allenstevens9943]

Cancel ALL "stop off" rides. Do yourself a favor.

[@peopleon7325]

I had to fedex once I gave driver $50.00 for waiting, which was 10 minutes just to make a few copies.

[@georginalorii5536]

Very generous and kind

[@DangerousDickShow]

Ask them if they will buy you something, then order the most expensive thing.

[@Therideshareguy]

Haha yea that's one way to do it - lobster tacos?? :)

[@bossmovement7374]

haha that's fun e

[@allenstevens9943]

CANCEL all "stop off' rides. You have the power. The courts have ruled.

[@lasers33]

It's not worth waiting. It's 9 cents a minute in Atlanta. They try this on everyday. Not waiting for 4 bucks an hour

[@StarryTemplar]

I felt like driver are forced to wait for those people.... It;'s like Wait or to get 1Star....it's annoying. Uber and Lyft should educate those rider better. They should know we only get 3~4dollars to wait Hr... I usually give all rider 5Stars. But now if people let me wait 7+ mins, I will give them 3star so I will never meet them again :)

[@allenstevens9943]

Uber and Lyft don't care and won't do ANYTHING to hold riders accountable.

[@allenstevens9943]

CANCEL all "stop off" rides. There is another one waiting. The Algorithmic Overlord is testing you to see how pathetic and desperate you are for $8 an hour.

[@elenidudi1940]

one time someone needed to get drinks for his room Had to go 3 stores and lasted 45 min total but I got 40$ cash on top of 14$ trip That made my day

[@Therideshareguy]

solid!

[@patrickOboyle]

Nice tip. But damn...14 bucks for driving around nearly an hour? You got lucky with the tip. If they hadnt tipped youd have only made 14bucks for the hour BEFORE vehicle maintaince. Yikes. Good job on the tip. Def. Made it worth it

[@allenstevens9943]

@@patrickOboyle Cancel ALL "stop off" rides. You'll thank yourself at the end of your shift.

[@DrayDigital]

Lyft Drivers: If you don't want to wait, there is no reason to cancel the ride. I had a passenger that wanted me to wait while they did their grocery shopping. The wait time was not acceptable so I made the mistake and cancelled the ride. Because I cancelled, I lost payment. Lyft's instructions are that I should have selected "Ready to Go" then immediately selected "Drop off" to remove the second stop and end the ride. A message should then be sent to Lyft indicating why the distance/time of the trip didn't match what was requested.

[@TheDurid1]

Just my 2c on this. I advise people that if they are going to be more than 7 min at a stop, it's better to call another UBER.

[@allenstevens9943]

CANCEL all "stop off" rides. PERIOD. Don't think about it. CANCEL and your end-of=-day gross will be higher.

[@aminafzal3376]

Am in U.K. I normally tell my rider that av gota pick next ride up n if they can hurry up most of the time they understand

[@margiecallahan3009]

I like this! Get them to hurry if you're willing to wait a few mins.

[@lrmoro]

I've got the worst of both worlds this week where I explained things to the rider, waited 5 minutes, the rider still hadn't come back so I ended the trip and moved on and still got 1 star! I'm thinking next time (if there's no surge), I'll offer to end the trip as they leave but stay outside - If i get another trip I'm off, but they're not on the meter in the meantime. I'll likely still only wait a few minutes but they'll be no hard feelings if I'm gone when they come back. If they ask upfront at the start of a trip for a drive thru or something I suggest they take Uber Select/Black. It's just an easier way to bring up the fact that Uber X is cheap, and cheap for a reason!

[@Therideshareguy]

The other thing you could do is just leave the app on and let them cancel the trip and go do some Lyft rides :) That's kind of evil though haha.

[@zararoyce319]

It’s really not that cheap anymore, and in case you haven’t noticed that’s why select and black have gone downhill because any person who can afford the select platforms on any kind of a regular basis can afford to employee their own driver directly if you took select several times a week and added that up it would come to weigh more than what it would cost you to just hire somebody to drive you directly personally, for a uberX you should definitely be doing it, I agree if it’s the UberPool that’s not realistic but for anything above that you are their personal driver

[@zararoyce319]

The Rideshare Guy i’ve known of cases were people tried to do that and the customer got a full refund because they complained and explained the situation, it’s also good to keep in mind that all these complaints are handled through the call centers in India and the Philippines where employers take a much more harsh and tough approach to employees, in other parts of the world and employee is expected to be a lot more DOS I’ll and deferential and so you’re complaining to someone in India or the Philippines that your driver didn’t do what you told them to do and they naturally psychologically sympathize with you because over there you would do anything I say and you wouldn’t even think of talking back and that’s just the reality

[@armyguy209]

@@zararoyce319 you are not their personal driver and we don't get paid to wait. Our job is to drive you from point A to point B and get you there safely, not make stops so you can run errands. Get dropped off, do what you have to do, then request another ride. People seem to be confused on what they are paying for.

[@zararoyce319]

armyguy209 no Clickbait troll, unless it is the UberPool it is fully acceptable to want to make stops to pick up people to do whatever. Your personal driver is literally Uber’s motto, the app literally said that across the top for the first several years, that is exactly what it is. As I already said, if somebody is ordering a select or black on a regular basis then it would be more cost-effective to just hire a personal employee from a realistic point of you. Either way, the app is set up with weight times and unless it’s an UberPool if the customer complains the corporation is going to side with the customer if you didn’t wait or want to make some extra stops. Your job is to drive wherever they say to drive. In other countries this isn’t even a topic, it’s just that here in the United States it’s difficult to get employees to except their place but another part of the world but the equivalent wouldn’t even dream of arguing over something like this.

[@tranceuniverse]

I drive for uber. A rider trick would be for them to leave their personal belongings like a bag or purse or whatever in my car while they go in a fast food restaurant . Kinda like a leash so i can't drive off

[@Moi_81]

I had someone do that today. She mentioned that she had a stop and the prior guy left. So that's why she did it. She didn't add a stop and offered to pay me. But in the end didn't. She didn't even close the car door after she left my vehicle.

[@FormulatedButterCoping]

My current Uber rating is 4.81. The Uber Navigation and the Uber Pool are killing me with my rating with unhappy riders. It is my understanding that when my rating goes to 4.6 my account gets closed. It is like I am fighting to earn money for Uber. Lyft might very well be in my future. Your advice is good, you always have to do your best to be polite. Riders will take advantage of you. I don't want to have the camera in my car but some of the animals I pick up are going to force me to install one if that is what it takes to get some of the bad rider behavior to improve.

[@Juice-jx1pr]

charging $5 for every stopped

[@anamiranda6466]

One thing I usually do is let them know if it’s a 1 to 2 mins stop it’s ok but more than that I would love to but I can’t since I have another passenger to pick up and I explain if they take more than 2 mins I will end the trip or otherwise the other passenger will end up canceling the trip and that leaves me with a bad review.

[@frankchris07]

I handle it this way you have 3 mins after that I end and leave

[@BigBrownSwag]

Oh yea man. If I'm waiting for a rider I always ask for cash. It's not worth my time and I've always gotten good responses from it.

[@allenstevens9943]

Cancel ALL "stop off" rides.

[@shockawha9]

In cab, if they gonna run in a mapco or convenience store n grab one or two things, I don’t turn time on....if they enter a fast food restaurant, time ALWAYS goes on!

[@BreakingNVain]

I do this thing where I wait for them & make as many stops as they need. It's $24/hr wait time. I'll hang out as long as they want.

[@allenstevens9943]

It is NOT $24 an hour any more. CANCEL all "stop off" rides. You can't live off minimum wage per hour waiting on a STOP OFF.

[@BreakingNVain]

@@allenstevens9943 No, it's still $24/hour

[@lindasuesadler3745]

1. Add a STOP.. why? Think about it!! If anything happens when you are waiting.. Who’s liable?? I agree make it clear of waiting time 2. Make a connection with passenger I have yet any issues 🙏🙏

[@bud-da-cherry-picker]

9 times out of 10 people don’t tip. Even when they say they will tip without being solicited. When tips are offered through the app for going above and beyond. I take them upfront through Venmo or cash.

[@c.coleman2979]

Waiting time for cabs in Nashville is $18 an hour but Uber is like 10 cents a minute if that and they never are "just 5 minutes"

[@eddieanderson9399]

How about those who don't know much about Uber and take Pool and want a special request.... I just say you have to take Uber X to change the address or have me wait because other Uber poolers want me to pick them up so I can't. They go quiet and I don't have to give them a yes or no answer. For Uber X I just say, you're not going to be long right?.... I say this in a CYA case kind of way because if you don't show you're not gun-ho about waiting they won't care and just take their sweet time. I've NEVER NOT got a tip for waiting for those few that wanted to make me wait.... that says A LOT. Maybe I'm just lucky.... it's like 6 for 6 for me. 100%. So heck let's say in time it averages to 50% in time..... it's worth it. Just make sure you say, "You're not going to take long right?" You're welcome :) Oh yeah, and the 16 cents per minute that supposedly is NOT worth it.... my car's off when I'm waiting... I just consider that little extra change as something good for the downtime I waited at one point during the day for having to wait a little bit longer than usual for an earlier request. :)

[@TheJosa007]

I usually say: I am sorry, I really wish I could wait for you but, I already have another call waiting for me. Bye

[@Therideshareguy]

Ooh that's a good one!

[@JeffBrown518]

This doesn't make sense in most cases, because the passenger enters their final destination in the app and asks the driver to stop somewhere along the way. If you stop halfway to the final destination, it's actually not honest that you have another call waiting for you because the only way that could happen is with a stacked ping for someone who is near the final destination.

[@BreakingNVain]

The Rideshare Guy So, what do you guys tell them when they ask you how you pick up another ride in the middle of their ride?

[@theconservativechristian]

It is so easy this is happened to me before and all I say is if I'm in the area and you get me awesome, but you will have to order another Uber. And they always understand because they aren't crazy they never gave me a bad rating

[@yousaidwhaaaattt8631]

Thank you this helped alot. I hate taking people to Whataburger when they don't put it in the app because Whataburger is so slow with making their food. This was good advice thank you.

[@socc3r7k1ng]

I know this is old but can’t they add a stop now in the uber app if they want to go grab a burger or something?

[@swisscheeseoo7487]

I had a pax tonight went from his home to fast food then wanted to go to the gas station. I told him as you did about per mile and surge/ people waiting didn't even care one bit about it. He said its your job and your a taxi..I don't care and about others waiting. He was going to report me and sure give me 1 star as I did and also emailed Uber.

[@ishansiewdath9735]

when it's rush hr I let them know I can't wait

[@o.g.j.t.5922]

Very bad habit to wait more than 5 minutes for anyone, unless they are gonna put Xtra paper in your HAND, never believe that they will tip you on the app later for what you are doing in the moment ugh

[@leehilliard6551]

I've picked up a guy twice now. He'll set his destination to the gas station to pick up alcohol. Says he'll give me cash for the ride back. I explained to him the first time, no I need a roundtrip to be able to take him back home. The second time I told him that I knew who he was, that I had picked him up before. And the same thing, I needed a round trip to take him back home. I one starred him the second time because of his shenanigans.

[@allenstevens9943]

Leave the thief. Take the "1", call support, report him and you'll never get the thieving bastard again.

[@accordex94ex]

This happens to me constantly, and I wondered if it's even allowed or if eventually I was going to hear from Uber about picking up, going to destination and returning to pickup spot. It's definitely case by case. I had a guy a week ago, go 20 miles north...wait 15 minutes, go 5 miles south, wait 5, go 40 miles south wait 15, and back about 15 miles back to pickup spot. It was about 2 hours total with one PAX and $100 clean after uber fee. That is OK with me. Other times not so much. Like drive 5 miles, pick up Mom+Kid to drop kid at school, 1.5 miles away, wait while mom is inside talking to the office...15 minutes later, drive her 1.5 miles back home. I think you can't focus on either situation too much, rather just accept both will happen and that's the way it goes.

[@Therideshareguy]

Yea sometimes it's just the luck of the draw.

[@bigdogpete43]

Ask them to take their stuff and end the ride and tell them if you get another call you have to go, but if you don't, you will be there when they get back.

[@2AForever-wi8yj]

I tell them to cancel the request and call another Uber driver

[@Therideshareguy]

And how's that gone?

[@2AForever-wi8yj]

if i find out early enough not badly if they drop it after I start the ride I just tell them I have already accepted another ride that I have to pick up as soon as I drop them off. the snowflakes still get upset and give a bad rating

[@drei9]

2A Forever what do you expect? Its a snowflackes.

[@BreakingNVain]

2A Forever What do you tell them when they ask how you've already picked up another customer in the middle of their trip?

[@ijazzi9815]

Question off topic: Lets say it's raining, and I head out the vehicle to cover the rider from rain, will I receive a request for pickup on another rider? and if I do and can't get to it, will it affect me??

[@LIG87]

What if someone wants to stop and doesnt add the stop on the app? I had a passenger wanting me to stop and pick up her husband from a library, but it was on the way to their destination... They didnt add the stop on the Uber app but I did it anyway... Does adding a stop really make a difference in this situation?

[@Moi_81]

This is happening more and more. The first ride4 that did it gave me $10 and food. The second two told me they would tip and took forever, they never tipped and they were both long rides.

[@allisonswonderland57]

I have a poem I wrote regarding waiting and regarding stopping. I proudly display it in my car front and back. Some people get it some don't. Time is money....plain and simple.

[@Therideshareguy]

Haha sounds good. Let's hear it?

[@allisonswonderland57]

The Rideshare Guy My job is to get you from point A to point B....Love me or hate me I think you'll agree....That my car is clean and I take lots of pride....In keeping you safe in this nice smooth ride. I only make money when my wheels are a turnin...Not when we stop and my gas is a burnin. So if you're not going far or you ask to stop on your trip...Please appreciate your driver and offer a tip. Because it is NOT included as you're lead to believe....Any amount is helpful and we appreciate all we recieve. Until the concept of "no tipping" is put to an end....we politely ask that you spread the word and tell a friend. Tip something...tip nothing...tip whatever you've got....It helps us all out and even a little means a lot. I hope you enjoyed your ride be it short or long....this is Uber Ally saying Thanks!....and Uber on!

[@Therideshareguy]

Haha this is awesome - wanna record a video of it and I can post it on the Yt channel? Just do it in landscape view (not vertical) if you're interested. Email me and let's get it set up! harry at therideshareguy.com

[@allisonswonderland57]

+The Rideshare Guy Sure...that would be fun! I'll email you. I'm not good with technology though....you'd have to guide me through it. Or...maybe my 10 year old granddaughter could help me...lol...t I'm glad you liked it. I'm working on another one regarding ratings.

[@Therideshareguy]

Ok lmk :)

[@joeruiz4804]

What do you say to them if the drive-thru is open and the dining room it closed???

[@EndorphinFactory]

the worst is when they leave their backpack or item in your car saying they'd be quick less than 5 min and they take 15 minutes and you can't leave because their item is in your car. that shit is the WORST

[@Therideshareguy]

Yea that's a good point - you could let them know you can only wait a few minutes and if they take longer, text them and let them know you are leaving.

[@rhey81]

Fuk that, you tell them to take their items with them and don't pull that shit..

[@stormsmack69]

Take it w you and get the 15.00 return fee....

[@sow6019]

Personal I don't wait more than 2min if you not here after I cancel I continue my way

[@allanovis]

I've had this happen a few times. Once, the gentleman gave me a $20..... The wait wasn't more than 15 minutes..... But, a lot of times the driver will not be reimbursed sufficiently......

[@KILRtv]

Could you deliver a couple of DoorDash orders and come back when they are ready? At least you'd be able to do something with your time.

[@franciscovlzqz17]

I have no problem waiting as long as it's not past 20 mins. and I also enjoy if they get me something as well.

[@Therideshareguy]

Haha yea I usually cap it at about 5 mins but if they get me a little something, I could be persuaded to wait a little longer :)

[@yahu6161]

they get you something but they spit in it, or who knows what

[@Claysvids]

You must not be doing these 5-10 minute rides

[@rooskiwolf1653]

I would never take a gift from a customer. That's unethical.

[@yubnub420gaming]

there is an in app tipping option for Uber as well. might have to upgrade your video. everthing else is great help. thanks.

[@DangerousDickShow]

No. No drive thrus. I tell them I do uber Eats and I can't stop without a five dollar charge.

[@Therideshareguy]

And what do they say?

[@llcoolsweetguy17]

you did that and got 5 stars! Another one of Travis success stories

[@sarahann530]

Rob Koch Were you able to get a cup of coffee with those 5 stars ?

[@sarahann530]

***** Thats the great thing about Uber ,you get to lose money making people happy .

[@llcoolsweetguy17]

rob koch. it sounds to me like your only driving for Uber just to get good ratings. Im a veteran and I drive to earn money, not to earn stars

[@kevinkctriviatruck1767]

Am I missing something? If it is going to be over a few minutes (run into convince store) or if that stop is not on the direct route then I ask them to add their requested stop as an additional stop on their trip. That way I get paid to go out of my way, if not on direct route, or i get a little additional due to the added stop.

[@etiennerojas2987]

I belive the passanger has to select 2 stops when requesting a ride

[@mikebrin2002]

You gotta know that Uber takes out more when you get tipped...it’s like they get part of your tip...

[@luv4pink2]

Never noticed

[@anabelcstro]

How did you notice that?

[@Rbl7132]

What I do when they tell me they want to go through drive-thrus, is I tell them 50 cents a minute is my waiting time in line and they can agree or not. That's 30 bucks an hour that's fair.

[@DenisGrigorov]

Harry- you reminded me of something else to ask of you. How do you handle when the passenger puts in a destination but then (as you are almost there) asks you to drive much further before they are dropped off? I think the passenger's thinking is, I was quoted a certain fee, let's say $8 for a ride, so they try to extend the distance while hoping to only pay $8. Does the app automatically add extra mileage and extra time to the ride when you continue driving past original destination? Thanks for clarifying.

[@Therideshareguy]

Yes - the app calculates your pay based on the total time and miles, including all stops.

[@deanharrington347]

If a rider makes a convenient store stop and asks if I want something to drink, I always ask for a Red Bull.

[@gtcstorm40]

Uber and Lyft need to increase the wait time rate. That is the only way to keep passengers on time and moving. If they want to stop and I get 30 cents a minute then that is 18 per hr, not so bad. It is also in Uber and Lyfts best interest because when the drivers wait that is one less driver to pick up new trips. In my experience even polite refusals of a customer request like this ends in a lower rating. They just don't get it.

[@therrienmichael08]

The most aggravating time was getting pinged while on a trip and the next rider is calling asking what I'm doing ? The current is dubbing around can barely walk.

[@Actanonverba01]

How can you drive for a company that does not even pay minimum wage for waiting.

[@creepwithmethrumyhood8948]

Waiting sucks BIGTIME... IF TRIP IS NOT ON ROUTE I WILL DENY A EXTRA STOP, DEPENDING ON WHAT TYPE STOP PASS WANTS TO MAKE...

[@BangStickky]

I was asked to wait several minutes while a guy got his medicine subscriptions and the guy offered me an extra $20. My app cutoff the trip after 5 minutes and started sending me new pings forcing me offline. I still took the guy back to his hotel and got my $20 bucks. Realize that you are not covered with insurance if the App cuts off the ride.

[@LIG87]

This is why i typically only accept passengers with a rating no lower than 4.7 (I MIGHT accept a 4.6 depending on the day)....anything lower is a red flag in my book. But sometimes even the high rated passengers are a bit of a pain...

[@georgeplanas56]

Anyone realize that when your stopped and say the passenger is in the store for say 10-15 minutes your pay increase. I stopped for a passenger so he could buy some beer and a $13 ended up being $20

[@rsentes1975]

Uber also has the in app tip feature. Lyft is a headache to use.

[@crazywildman]

I picked up these few kids at the bar. In the busy part of dallas during weekend They wanted to have late night snack. Promise they will tip me. I wasted 20 mins and no tip let alone wasted time. Right now I prefer my rating higher then upsetting them as I'm a new driver. I didn't want to ding my rating that low.

[@allenstevens9943]

CANCEL all "stop off" rides and your end-of-day gross will be higher. Stop being a patsy for Uber. They get their booking fee regardless. They care not a whit about you, your gas, nor your wear and tear on your vehicle. STOP being part of their psychological operations games.

[@ynwacodm2724]

I'm watching this while I'm waiting for the passenger

[@margiecallahan3009]

Wondering how it worked out for you.

[@lapalmeal]

Its all part of the service.13 cents an hour in my area. I dont wait more than an hour before I ask them how much longer? There are many long pickups in my area. Better something than nothing. I help handicapped allow animals and provide a booster seat in accordance with the local laws.

[@allenstevens9943]

CANCEL A-L-L "stop off" rides. Do yourself a favor. You can't live off 13 cents a minute!

[@turhantorres3234]

They get rude if you ask them to add the stop on the app. I just straight ask them to put it on app. I don’t give free stops.

[@brandoncoffey21]

I wait for riders if it's 5 or less minutes. but once someone left their bags in my car, said they'd be back in 5 minutes and took 15 minutes. I was furious but couldn't leave because their bags were still with me.

[@Therideshareguy]

Yea that's frustrating, I've had that happen too for sure.

[@2AForever-wi8yj]

Tell them "please take everything with you as my wife is a week over due in giving birth and I may have to end the ride and head for the hospital at any time".

[@drei9]

I got a black young dude made me wait about 15-20 mns for a 2 min ride. Got $3.62 for d total ride. Going to d store and going back to his appt. WITH NO TIP!

[@Chiefland7]

Why did his race matter dumb ass. Ive had whites try the same shit...more often in fact

[@neilparmar5705]

It sucks when people do that regardless of race, I believe in great CS, but people shouldn't take advantage of you.

[@imamisfit445]

Wait with the app on? Does that me u should end trip and restart it? Does uber just go by the miles? What do u do when u get to a store....etc?

[@janalphonseaya-ay346]

If the passenger wants to go back the original location after going to the destination picking up someone should I just continue without swiping on completed trip? Or what should I do? - New uber driver here. Thanks

[@Therideshareguy]

You'll want the pax to update their destination so you can be paid for an additional trip.

[@airplane312]

I also liked to say is don't piss them off they can call company and have fired or warned or suspend. there's about 90 to 95 percent that customers always right

[@allenstevens9943]

CANCEL. How hard is that? Do yourself a FAVOR. Cancel ALL "stop off" rides. Teach the algorithm. There are enough drivers who allow themselves to manipulated. Let THEM run it.

[@teddychalgren]

More outstanding advice. Good stuff!

[@georgeplanas56]

I don't mind stopping for my passengers. Especially on long rides

[@AvrahamSolomon]

I used to Drive and I say take your time no rush.

[@BreakingNVain]

Whoa, someone that could at least pretend to be professional...

[@motorcitymanman7711]

I guess that's why you "used" to drive.....u lost a LOT of money!!