How to LiftMaster WiFi Connection MyQ App Troubleshooting Fix DIY Repair Setup Programming

[@raytibbitts]

This is the way.

[@Techmusician]

Thank you. I spent 2 hours jacking with this and got it working in less than 10 minutes after your video. No where did it mention this at Chamberlain support.

[@donwarnock9806]

I have literally spent days on this problem. I've went through it before with tech support and they couldn't fix it. The answer was to use another email for the account and that worked. Well, we upgraded our internet to fiber and I had the same issue trying to connect to the new WiFi. Tried everything I've found on the Internet, to include disconnecting the battery back up; no luck. Found this video and got excited and tried it; no dice. While my iPhone was connected to the MyQ WiFi, I clicked 'i' next to the wifi name and on the next page, I unchecked Private Wi-Fi Address and Limit IP Address Tracking and I connected straight to the setup page described in the video. WOW! what a very aggravating experience. I can't believe their tech support hasn't figured this problem out. Thanks for posting the information about the website!!!

[@blockchainprofessional]

Thank you!

[@rominaelieh57]

If you have myQ app on your phone, you can also delete the camera from there, reset the camera by pushing a very small button on the side of the camera, close the camera for 5 second and open and then add the camera to your device management and start from there.

[@guitar551]

Thank you so much!!! It helped a huge headache when this stopped working

[@TitanInvictusTube]

God damn hero.

[@mudbugdude]

Thanks to advice in some comments I was able to get one opener to work with my iPhone, but I couldn’t get my iPhone to pull up the website with my second opener. I connected my laptop, and set it up with no problems. Thanks for sharing the video!

[@TonyMerrick]

You are a Saint, my friend. I wish I had found this video a week ago. I can't tell you--you probably already know--how much time I wasted trying to do it by the instructions. Time and $ wasted. Got new wifi extender. Twice. Hours and hours of frustration. 20 minutes after finding this video I was back in the garage patting myself on the back for FINALLY getting the damn thing working after replacing my gateway (went T-mobile great 5G plan). Thank you, thank you, thank you!!!

[@daveharried8375]

THANK YOU for the video!! What a mess trying to get this thing set up. THANK YOU! THANK YOU!

[@JANIDSIA]

Not all heroes were capes! Thank you!

[@bdizzle123001]

I just moved into a house where they had a smart garage door....it took me over 2 hours of troubleshooting and NOWHERE did they list the website to clear the old wifi settings and learn the new wifi....YOU ARE WORTH YOUR WEIGHT IN GOLD SIR. Thank you.

[@Vonteufel1]

your a god

[@TheBrandonBrews]

Thank you for this. Helped me out a lot. I switched routers and for weeks had been trying to get this to work

[@EmpTy-kf2rq]

Huge Thanks, for this information!

[@percivalbuenaventura7337]

Best advice so far. Thx for that 5.0 vs 2.4 GHz info. I guess there’s no way if u can only have 1 router

[@justinhawkins4752]

Oh man - I wasted hours trying to get things to work until I stumbled on your video. For anyone struggling to get Liftmaster's connected to WiFi -- follow this video's advice!

[@parttimehuman]

THANK YOU!! I've been messing with this damn thing all weekend..

[@danielavargas8582]

Thank you so much ! You saved us a whole Sunday trying to set up our garage , you are amazing!

[@hopslam05]

This helped so much thank you!!!!

[@scottdearing2529]

Thankyou

[@greenleegazette]

I had to come back here (after searching for a while) to fix the problem after getting a new router. Can you believe in a couple years' time, Liftmaster/MyQ's app STILL does not work when you follow the instructions? I don't get it at all, how anyone gets it to work following the usual directions. Thank you. Thank you.

[@markschroederw7khz754]

This is good and almost complete. It does not solve all the known issues. I have a MyQ Security+ that would not connect to my new router/network. It appears that the Wifi in the MyQ is not compatible with WPA2Personal/WPA, which is the lowest that new routers support. I had to bridge my old router, create a new Wifi network and use the old setting (WPA2Personal) to get it to connect. Something has changed and the MyQ is not compatible with newer routers. You have to add an older router and connect through it. My opener was built and sold in 2020, s its not that old. Just likely a bad Wifi card or firmware installed in these. Thank god I did not have to buy a new opener just to get MyQ back on my devices to work again.

[@forceflow09]

For anyone out there with a newer router, you can just turn off the security temporarily on your 2.4 wifi, that's what I had to do. Just turn it back on once it's connected!

[@tommygain]

Wish I found this video 10 hours ago. Thanks so much!

[@azbluefox]

I have Starlink. And it's a Dual band 2.4GHz and 5GHz router. How do I get it to work with MyQ.?

[@nathantruong3589]

It works! Thank you very much!

[@dannydoster220]

Great Information. Your tip to delete previous WIFI information was exactly what was needed. Thank you I am working now.

[@soloadvtravel]

Hello, thanks for taking the time as this experience was/is horrible. We’re not.. technical people but I take it everyone that commented had a 2.4 router?? What happens if one has a 5.0 router (don’t even know how to find that out)..but that would be it? For making this thing work?? Thanks again for your help!

[@marc_aussie]

I'm looking to replace the opener with a newer brand or model that uses 5g. 2.4ghz is super old technology at this point

[@iLLtackticks]

Awesome, this helped tremendously. Thank you.

[@scottwelsh1016]

This video has the website information you need to resolve the issue with a new WIFI router set-up. No other steps I tried worked until I watched this video. Thanks for sharing!

[@PeterJSchmidt]

Thanks for the video. The Setup link got me along. At the end, it have me the serial number and advised me to keep it to use to connect the phone app. So we have a combined 2.4ghz and 5ghz Eero mesh wifi system. It has the capability to temporarily suspend the 5ghz band just for times like this. I suspended that. Using the "learn" button still wouldn't work and I had to get my ladder and do a manual reset of the opener. Once I got to the point it wanted me to take a picture of the serial number bar code, I instead manually entered the serial number the Setup link gave me and it instantly linked my app (after I entered my network's wifi password). Again, thanks. I included the other information in case it helps someone else.

[@jackee2121]

Thank you this totally resolved my problem!

[@ayomusikofficial]

This worked great! One problem that I ran into with my iPhone was that the website would not load because of the new IP Relay feature so I had to turn it off. Also, Xfinity bundles my 2.4 with 5.0 so I thought I might have issues with that but once on the site it actually showed two separate wifi (although both with the same name), so I just chose the one with the most signal since 2.4 reaches further. Anyways, thanks again for the video!

[@deamairestephens4530]

How did you turn off the IP relay feature?

[@ayomusikofficial]

@@deamairestephens4530 Settings > [Your Name] at the top > iCloud > Private Relay > Turn it off

[@deltacodealpha]

2.4 big brain . thanks

[@laserant]

Finally. Thanks buddy

[@milanpatel2004]

I am not able to open the web address after connecting to the My q wifi network .. it says does not have internet . Could somebody please help

[@rockyeaton8808]

Excellent instructions, pay very close attention to what this guys says and do it. IT WORKS!!!!!!!!! THANK YOU SIR FOR SHARING.

[@shawnrossi6364]

My auto VPN is what wouldn’t let me connect

[@SoyMikeJones]

Incredible - I was about to rip this thing off of the ceiling!! Thank you!!!

[@Thedeathdump]

How I feel rn

[@stevenbyland2006]

I’m 2 min from doin it…shit makes me hate the fuck outta modern technology

[@willcline7992]

Wifi signal strength is critical, my LiftMaster would not stay connected until I switched to a router that is just above it in my bonus room. I had tried it connected to a wifi extender that was just on the other side of the house door with a strong signal but it still lost connection often. Getting MyQ connected to Alexa is a nightmare still ongoing for me. Good thing this is a hobby because it would make for a meager living. How hard could it be for Liftmaster/Chamberlain to extend MyQ to Alexa? The connections to do this would put Rube Goldberg to shame!!! This company is not taking Home Automation seriously, they still think they can be the center of the home automation universe.

[@susancross5770]

I cannot get on the myQ wifi

[@JamesEverington]

OMG you saved me so much with this simple video! I'm on day 7 in a new house.

[@FalconDan25]

After hours of frustration trying to get this to work, your video was perfect. Your tip to delete previous WIFI information was exactly what was needed. Thank you!!!

[@Ayalare5]

Not working,try to connect my iphone with wifi and nothing,never find my wifi

[@carlosyat1310]

man you hit the nail right on the head. this unit is great but so hard and confusing to set up. thanks for the video

[@keithworrell47]

You are so right took 3 days to reprogram this thing, other than that I love it

[@lanceromance1022]

I try everything still can get it to work

[@chrismyghostwriter]

God bless you, sir! Not sure why the hell LiftMaster doesn't include that in the instruction booklet or any of their online troubleshooting instructions! Good grief!

[@susancross5770]

Still unsuccessful!

[@claudiaargueta1989]

Thank you! this information helped me tremendously after a few hours of frustration!

[@eliasworks]

Glad it helped!

[@mcidegwu]

This video of yours deserves my comment and gratitude. You are absolutely right, a piece of information on their app will go a long way. I spent valuable time as you can imagine after I changed my router and just couldn’t get this thing to work. Found this video and I was done in less than 10 minutes. Thank you and yes, cheers!!

[@cmontoya]

Your info was a lifesaver. I was literally about to return this thing and one last KZbin search was my last effort. Thanks!

[@chrismyghostwriter]

Once you get the unit connected on that website, on the app you have to select Internet Gateway on the Device Setup screen in order to input the Serial Number so you can setup the device in the app. Could they have made it anymore difficult!?

[@quiquepro69]

Nice, but didn't work for me as myQ device is not transmitting signal

[@edwinnegron7761]

thank you for the information, I too have spent hours setting this up or at least trying to setup on my second unit. I will be returning this no question about it. good day

[@daveh4927]

This solved my issue after a couple of hours of frustration. Thank you!

[@tj12346745]

I called the Chamberlin Troubleshooting hotline and the Technician was great and she tried everything to get me back online. After exhausting almost everything she finally found out that a bug light I had near my unit was interfering with the wifi signal. That did the trick. She also said that security cameras nearby or even a refrigerator can cause that problem.

[@truthseeker5496]

Thank you!

[@davidlozano2984]

I did add a new wireless router and password. I did manage to get the myQ to connect to my network, but can’t connect the camera part my WiFi network when the 2.4

[@ColtonBlumhagen]

So dumb question...If I have a router that has both a 2.4 and a 5 ghz SSID then it won't work at all?

[@peggyting2000]

Colton Blumhagen it autimatically searches the 2.4 ghz on my case

[@dionisio944]

I had the same issue, go into your router settings and split the connections and give the 5 Ghz a different SSID name and that will free up your 2.4 Ghz as a stand alone signal and you should now connect with no issues.

[@ColtonBlumhagen]

@@dionisio944 I already had that. Issue I had was actually some security setting on my router. I didn't know people had combined networks like that every router I've ever had automatically had 2 SSIDs setup.

[@SuthnGrrl]

I have a tri-band 802.11a/b/g/n/ac 2.4Ghz (2x2), 5Ghz (2x2), 5Ghz (4x4) mesh wifi set up and it worked fine for me.

[@karenmiller9894]

This is the exact problem I'm having after upgrading our modem. When i go to the website I get an error message that I'm not connected to my MyQ device. Do you have any further instructions?

[@joseluiscuervo6818]

I'm having the same issue, I get that error message

[@dionisio944]

I had the same issue, go into your router settings and split the connections and give the 5 Ghz a different SSID name and that will free up your 2.4 Ghz as a stand alone signal and you should now connect with no issues.

[@wilsonkong2782]

@@dionisio944 hi danny - i am having the same issue but i do have my device on different ssid's. Website still shows that i have the error message. Any thoughts? Thanks!

[@dionisio944]

@@wilsonkong2782 no, I just split network by turning off 5G, rebooting, install device, turn on 5G, reboot again and your new connection is locked into 2.4Ghz. Good luck.

[@wilsonkong2782]

@@dionisio944 thanks for the reply! My issue ended being having to reset my unit over the phone with craftsman. I changed my netword id and pw and that was interfering with trying to connect with the new!

[@michaelnunez8983]

You da best😁

[@greenleegazette]

Okay. It worked insofar as the beep pattern went through, it said it was connected to my home network. But. . .then what? How do I use it? I've gone into the MyQ app, and all it does is tell me to set it up. . .and it still won't! Arrggghh! I'm not a newbie, and this is driving me nuts.

[@tj12346745]

James, see if my comment above helps

[@billbryant2129]

Thanks. I thought I tried everything. I checked my wifi and it's 5g. I'll stop now and accept that i won't have control of my door on my iphone. No biggie :)

[@eliasworks]

You might be able to get 5 and 2.4 out of the same WiFi. Just have to look in your router/modem settings to see if it allows for that. Could be a game changer.

[@dionisio944]

I had the same issue, go into your router settings and split the connections and give the 5 Ghz a different SSID name and that will free up your 2.4 Ghz as a stand alone signal and you should now connect with no issues.

[@dionisio944]

Dude, thanks for the video. I finally got this dam thing to work . I changed modems and had this nightmare for days, called Chamberlain and they had me oh hold for hrs and hung up on me several times. I had the issue with the 2,4 GHZ and and 5GHZ working together on my mesh router. once I spit the connections, the My Q app connected right away. Thanks again!

[@eliasworks]

Glad it worked out.

[@greenleegazette]

But wait. . .how do you split the connections?

[@dionisio944]

@@greenleegazette to split connections, go to Wi-Fi settings and temporarily turn of 5G. When reboot. After that 2.4 is the only band available. Connect your device as per manufacturer directions. Test your added device, then you can go back to settings and turn on 5G. Reboot again and your done.

[@melissagaritagranda604]

Hello I have a problem. My app shows that my garage is open when it's actually close and close when is open. How can I solve that

[@johnstavola2723]

THANK YOU! Your video was very helpful and was the difference in getting this issue fixed!

[@eliasworks]

Thank you!

[@SuthnGrrl]

Thank you for the information. I agree they should include this information out there somewhere. You saved me any further headache from changing my router than I already had from the other umpteen devices I had to reconnect. But just FYI I am on a tri-band mesh wifi router and I had no issue with it connecting. My issue was after changing passwords, try to figure out how to update it! Not sure why they wouldn't have that readily available to share with the app set up.

[@thefluff6792]

Dude can you talk louder Jesus

[@Opuntiaphx]

The web site setup.myQdevice does not exist.

[@montrelmiller2957]

This is the ONLY video that helped me…thank you so much