How to Make a Complaint in English | 6 Simple Steps

Use 6 simple tips on how to make a complaint in English and get the results you want.
When the juicer you just purchased stops working, when the travel agent makes a mistake with your hotel reservation, or when you have a terrible experience at a restaurant, there is no need to worry about being rude or what the right words are. This lesson gives you the step-by-step on how to complain in English effectively.
You can make complaints in English politely with 6 simple tips. Plus, get my examples with easy-to-follow structures.
Here’s a quick snapshot of the steps to follow to make a complaint in English:
1. Get Your Emotions Out Before You Complain
2. Be Clear on the Result You Want from Making the Complaint
3. Be Prepared to Back Up Your Complaint
4. Make Your Complaint to the Right Person
5. Be Clear, Succinct, and Polite in Your Complaint
6. Use the Sandwich Method for Goodwill
Get the full lesson at the Speak Confident English website www.speakconfidentenglish.com...
#SpeakConfidentEnglish #EnglishLesson #ConfidentEnglishLesson #EnglishTeacher #KZbinTeacher
Chapters:
00:00 - Intro to Motivating Your Team in English
02:09 - Step 1: Get Your Emotions Out Before You Complain
03:02 - Step 2: Be Clear on the Result You Want from Making the Complaint
05:04 - Step 3: Be Prepared to Back Up Your Complaint
06:10 - Step 4: Make Your Complaint to the Right Person
07:20 - Step 5: Be Clear, Succinct, and Polite in Your Complaint
11: 20 - Step 6: Use the Sandwich Method for Goodwill
14:00 - Practice: Use what you learned to complain in English
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Hi, I’m Annemarie - an English teacher whose expertise is in spoken communication, confidence-building, and fluency. Everything I do at Speak Confident English is designed to help you get the confidence you want for your life and work in English. On my KZbin channel, I share weekly lessons with strategies, skills, and resources to help you:
● Have English conversations that are fun
● Communicate clearly without getting stuck
● Interview and get the job you want
● Share your opinions in a business meeting
● Make friends easily and start a conversation with anyone in English
● Go to the grocery store, order a coffee, and live in English, without stress
● Feel comfortable and confident with your voice in English
Thank you for watching my videos and trusting me to support you on your English confidence journey.
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[@LTKX99]

One thing that I really like "SCE" is that you are not just teaching us speak English correctly, you are showing us the best and most positive way to speak English. Thank you very much Annemarie!

[@Speakconfidentenglish]

Thank you for the kind compliment. I'm absolutely thrilled to know that my lessons are so helpful.

[@Linguistics1977]

@@Speakconfidentenglish How I can communicate with you?

[@Speakconfidentenglish]

@@Linguistics1977 You can communicate with SCE through our website www.speakconfidentenglish.com/

[@thilakasirispathiranage9981]

Thank you so much for teaching me how to make a complaint politely.

[@Speakconfidentenglish]

You are so welcome!

[@riniravi2637]

I love how you used to say "Get the confidence you want for your life in English" in the beginning of all your videos before. I felt that it was more impactful and reassuring than just having only the text in a slide.

[@abdijelle5108]

Thank you for airing this sensational complaint mechanism session. I love it and appreciate you millions times for changing lives globally.

[@estudiostecnicos2001]

Dear Anne Marie congratulations for this video you made, I think is one of the best materials posted about this theme, Complaining could be the game for many irascible people, but when the irritation is grounded, often we do not know how to file the complaint, and in most cases would be offensive and due that useless for the receiver. Thank you for your effort and support for understanding not only the language but understand the business and social ettiquette....

[@Speakconfidentenglish]

Thank you! Making a complaint can be tricky. I'm pleased to know the lesson is valuable.

[@nguyetminh39]

Thank you for your valuable lesson. It's very helpful. I'd love to watch it again& again to practice.

[@Speakconfidentenglish]

Glad it was helpful!

[@mie-6814]

This was a mind blowing lesson. Talking with my husband about this lesson, he said he couldn’t believe it that you are giving this type lesson for free as many companies pay a lot of money to get their employees this type of training. Thank you from the bottom of my heart. I’m not keen on making complains, but knowing how to make it in the right way, give me the confidence to do it if/when the situation arrives. Kudos

[@Speakconfidentenglish]

Wow, thank you Mie! I greatly appreciate your support! 😀

[@fowziahz4984]

This is an amazing channel. Thank you so much for you effort .

[@Speakconfidentenglish]

Thanks so much for watching, Fowziah Z! I appreciate it and am very glad to know you're enjoying my lessons.

[@sidi91]

I love the way tou teach❤️🙏

[@fertunamoea8459]

Thanks Anne Marie is pleasure and enjoy your class 🙂

[@zahraezani7084]

Thank you. It is a helpful method.

[@victorarmasgonzalez5205]

Hi Ann Marie. Thank you so much for this master class. I liked a lot the part of putting the feelings away. Actually, this is one of the most difficult subjects taught in Spain. You know why, because in Spain traditionally we do not have a culture of complaints. Thankfully, all of that is changing with the new generations that have travelled much more, than me, for instance. Nonetheless, I've had to complain several times. Here is Spain has always been a bit dramatic whereas in other European countries or overseas, never has been a problem, on the contrary they even helped me. My experience, I had to complain cos the waiter didn't want to accept 1 and 2 cents coins in order to pay a coffee. Well, there's an exception, airlines, they didn't refund me a flight cancelation at the beginning of the covid-19 outbreak.

[@thilakasirispathiranage9981]

To be honest I like the way you communicate with students. The purpose of communication is to help someone to build "Trust" again. Trust is everything.

[@muminyuan]

Always learning helpful lessons from you, thank you so much.!

[@Speakconfidentenglish]

Thank you so much for the kind comment! I appreciate it and thank you for watching my lessons.

[@carolsully1093]

I enjoy your content. I really appreciate your efforts.

[@Speakconfidentenglish]

Thank you.

[@tatianakorinkova7371]

This is an amazing video! We can learn a lot from it! :) Thanks a lot, Anne Marie!!! ✨

[@Speakconfidentenglish]

Hi Tatiana, I'm SO glad it was helpful. Thanks for watching it. 😊

[@dr.omkarpawar3478]

Every step of yours will be helpful and the matter of fact to focus on main issues will be handy ❤️

[@TapasAtusalud]

I love your videos. You are a great teacher and also a great counselor. In my country (Argentina) the customer atention doesn´t work as well as in USA. And whenever I´m traveling in USA, I use to enjoy the results that I get when I do a complanit. Years ago, onf friend gave me a great advice: a keyword to make a complaint in USA: disappointed. “I feel very disappointed with…”. And, I could check that his key Word really Works. Until once in Chicago that the key Word lost its magic. Jajaja Possibly, if we use modal verbs and we have ven tour emotions before making a complaint…. Who knows?

[@mariaaugustasilva4967]

Very good!!!! Thank you

[@rosaurydelvalleviaje4752]

Anne Marie, thanks for sharing tips on how to manage complaints in English. Could you please make a video about how to criticize something without sound negative? I found good tips on google, but I think some suggestions could be provided for non-English speakers from some cultures that might sound aggressive or negative.

[@Speakconfidentenglish]

Hi Rosaurydelvalle Viaje, thank you for watching, and I appreciate the video suggestion and will add it to my list of future lesson topics.

[@candidofinda9647]

Very good annemarie

[@georgecortezee6091]

THANK YOU..VERY. VERY. MUCH I LOVE THIS. CLASS THANKS FOR.CARING GOD BLESS ALL YOU ALL THE BEST

[@Speakconfidentenglish]

You are very welcome.

[@inspirewithravisapkal5937]

Great 👍

[@brahimdinar572]

More interesting video, think you

[@gmmobassir8044]

Amazing

[@chineyeezenwa2171]

😊❤️

[@roongratnemtsev2841]

❤❤❤❤❤

[@leilaaraujo164]

Thank you very much. As always, your video helps me. However, I would like to ask you something specific. How to be ironic in writting papers ? I have heard that I should say exactly the contrary I mean. Is that right? Help me!

[@Speakconfidentenglish]

Hi Leila, thanks for the comment. And what an interesting question! Can you tell me a little more? For example, is there a particular situation in which you want to be ironic in writing?

[@ozgedincersemper1832]

👍👍

[@luismiguelnunes5539]

💚💚💚

[@thilakasirispathiranage9981]

Hallo humankindess, let's get to the heart for resolution. Try to find the root cause of problems. It will help to avoid future crisis.

[@adrienzhang3235]

Oh Ma'am, one side is longer than the other is style 🤣

[@mdnyeem6511]

Hello madam.

[@silesiaantracyt8311]

DOUBLE NEGATIVE - Annemarie would you explain the rules, please. IT is a high lever of The language virtuosity ...

[@Speakconfidentenglish]

Thank you for the question. I can certainly add this as a future topic!

[@widlynnhorne6527]

Good evening Anne Marie. Did I tell you that I am about to make a complaint? A young man purposefully ignored me at the library yesterday pretending not understanding what I’ve said. I am quite disappointed.