How to reset the Toner Cartridge Counter on the Brother HL-L3270CDW Printer

This video shows you how to reset the toner cartridge counter in the Brother L3270CDW printer. This particular color printer has 4 toner cartridges that will appear to be empty but in reality there is toner left for creating several more prints. This will save you money by extending the life of the toner cartridge by resetting the counter and allowing the printer to completely use all the available toner. This will work with all 4 cartridges in this printer.

[@cindylamm6581]

Thank you so much! I was able to do my older printer but this new one I could not figure out. It's amazing how many more pages you can print when you do this. Thank you again!

[@darkbulb367]

Thank YOU for the easiest, no BS, set of instructions I've found to accomplish this!

[@625D81]

You’re sooo right. This procedure worked perfectly the first time I tried, unlike other channels that tell you to push and hold.

[@RuuudyG]

If your like me and goes straight to comments: 1. Open the top cover 2. quickly press (back arrow) button & (red x) button at the same time - dont hold, just a quick 2 button press will do 3. IMMEDIATELY press the back button 4. Select the cartridge color you want to reset the count for Thanks for sharing this great video

[@ricardog2007]

I did exactly that. Reset all the toners, says "accepted" but then nothing happens.

[@davidlong422]

Thank you. This printer was driving me nuts and your instructions worked perfectly!!!

[@jefflamoureux1010]

Great job. All videos should be this straight forward. Thanks.

[@blueisis0249]

OH MY WORD, THANK-YOU JESUS! after almost an hour, your video helped me solve my printer's issue! THANK-YOU SO MUCH!

[@qreativeminds475]

Thank you so much for your help. I canceled the cartridge order. My black cartridge showed full to the top after I reset it. Great instructions, I played your video a couple of times and paused it as need it. I did try a couple times as the first time the screen arrows didn't work so it took me off the reset screen. We just have to be patient, follow the directions and try a couple times. Thank you again.

[@lessbeefplease]

Thanks for the tip! Everything on the internet about resetting this printer's toner counter was wrong (said hold the two buttons for two seconds, which doesn't work), but thank goodness your video was *right*.

[@theknoxvillepicker]

I found the same thing when I was searching and is why I made this video when I figured it out. Thanks for watching.

[@daveshongkongchinachannel]

Thanks for this it worked perfectly apart from one extra step - when I opened the cover a yellow bar on top of the screen indicated the cover was open and I had to tap on the car to get the same screen shown in your video. After that it was exactly as described in the video.

[@theknoxvillepicker]

You're welcome! I’m glad it helped. Thanks for watching.

[@faetastic_77]

Thank you so much! I tried absolutely everything before and couldn't get it to work until I found your video!

[@theknoxvillepicker]

I’m glad it worked for you. Thank you for watching.

[@d.childers9037]

I read about five other FAQs and watched two videos and none of them worked. The press at the same time and keep doing it until it popped up works EVENTUALLY one time but by the time I got it work I had to look at the next step and lost it and couldnt' replicate. This method was WAY MORE RELIABLE. Thank you.

[@theknoxvillepicker]

I’m glad I was able to help. Thank you for the comment!

[@marthalai9108]

I’m not kidding. Your video is soooo helpful. It saves my life. Thanks ❤️❤️❤️❤️❤️

[@theknoxvillepicker]

I’m glad I could help. Thanks for watching!

[@gwenllianserip7114]

The only vid to show how to do it correctly..thank you

[@ZacharySkaggs]

This video was helpful for me to understand how to reset the counter on my HL-L3270CDW toner cartridge.

[@theknoxvillepicker]

I’m glad I was able to help. Thank you for watching.

[@kathyadams2914]

Thanks a bunch! I mistakenly installed the black cartridge into the wrong slot when changing 2 colors. The black cartridge thereafter was being read as empty, when in fact it was brand new. Multiple attempts to reset (just like you said) were unsuccessful. Your method worked perfectly on my MFC 8900 CDW.

[@denbighgabbitas7154]

Latest update: my printer is relatively new, this is first toner change necessary. I tried this and read others similar. I found that it just would not work, despite repeatedly trying. Finally, I picked up someone else’s comment as follows: this procedure with the buttons only works (or not) on the first try after opening the top, if you miss the first try it will never work - you MUST close and reopen the lid. I had given up and then read this the next day, went and gave it a go…magic, worked first time.

[@theknoxvillepicker]

Glad it worked for you. Thank you for watching.

[@lm4278]

Yes. This does work. It worked for my yellow and magenta cartridge. Still having issues with getting the black and blue to reset. I had to actually unplug and wait a bit to try again for it to reset though. I'll try again for the black and blue.

[@mensagemii744]

Here I make several times without close the door - until It display toners options.

[@ripingpuma2460]

@@theknoxvillepicker I go through these steps it says accepted but then doesnt reset any advice?

[@nandanarasimha9807]

How would I know my toner is std or hc to reset or can I do both std&hc rest at a time.

[@ryanmcgilvrey9611]

Thanks a lot!!! This worked. The problem I was having is the new cartridges were not registering as new and the printer was saying to replace the cartridge.

[@musician445]

Excellent explanation and thanks for showing the cleaning of the corona wire, although its literally RIGHT THERE, i probably would have missed it otherwise. Great to know you can save money on these cartridge's. I don't know that there is a way to do a reset on inkjet cartridges, thus i'm switching to laser.

[@theknoxvillepicker]

Glad it helped. Thanks for watching.

[@marcelotero]

thanks so much! The only video I could understand and worked as a charm!

[@sbagaria1]

This worked perfectly for me! I had even installed a new cartridge and was still getting the error.

[@menno1337]

Thank you so much! I'm using this video the second time!

[@AdminTuber]

Thank you!!! works very well (short and precise)

[@clivemcintosh5017]

This procedure also worked to get my Brother MFC3770CDW to accept a compatible cartridge as genuine. Thanks!

[@tonyradneva]

Thanks! Saved me a lot of time and nerves thanks to this video!

[@Chalkyblock]

Thank you sir, you saved my life at work today!

[@restoredfromthepast]

You are very welcome. Glad I could help. Thank you for watching.

[@HolisticDetective]

Worked and saved me some $$ Thank you!!

[@andreynoskov6276]

Super! This video actually helped. The others are outdated.

[@theknoxvillepicker]

I’m glad I was able to help.

[@gagansandhu3912]

Very very helpful. Thank you very much

[@kjetilstavenjord3021]

Thank you!! I can confirm that this works to reset incorrect "Toner low" message on HL-L2395DW as well.

[@theknoxvillepicker]

Thank you for watching.

[@PaboosFam]

Worked great. Have version 1.30 and my black cartridge was just showing low, not out. Important step missing is how to get to the screen shown at 1:53. For me... I opened cover and then at top of lcd screen was little white on black textbox that says "Cover is Open >". Had to click on that little black textbook to get to same same screen as 1:53. After that I could follow your steps. Thanks OP!

[@ThePoodleStrudel]

This was extremely helpful, thank you so much!

[@theknoxvillepicker]

I’m glad I was able to help. I looked for days trying to find out how to reset it and stumbled onto the solution by trying a combination of what others were saying worked but didn’t.

[@ThePoodleStrudel]

@@theknoxvillepicker I feel your pain. You figured out what I could not. Thanks 😊

[@mannyt9271]

Thanks, it worked. Just to add a comment, the screen must display the "Cover Is Open" message for the fix to work.

[@VasanthKumarSports-Scientist]

You are a life save. Thanks much for the video.

[@theknoxvillepicker]

Glad to help. Thanks for watching.

[@markruther2274]

I did this today and it worked. Thank you!

[@theknoxvillepicker]

I’m glad I was able to help. Thank you for watching!

[@lisaridey5564]

Thank you. This work for me. Very helpful

[@user-sk4yf2vz1q]

Just want to thank you. I had enough toner for hundreds of pages left in the printer, but after a system restore the toner showed as nearly empty. That would have been two hundred Euros to print a few pages. Brother ought to put this information with the printer.

[@lm4278]

AWESOME! This worked. Thank you!!!

[@theknoxvillepicker]

Glad it helped!

[@DiaCa91]

Works for Brother HL-L8260CDW ! Thank you !!

[@bRuMi83]

I've just tested and it still works, thanks a lot. ( firmware versions : main version 1.30 - sub1 version 1.13 ). It did not work at the first try.. I had to repeat it several times and as described in the comments I had to close and reopen the lid until it worked. The order of the buttons was back 1st then cancel, then release then back.

[@theknoxvillepicker]

Thank you for watching.

[@marksteele45]

Worked for me! Brother HL-L8360cdw - Than you sir!

[@SunSugarFarms]

Excellent video

[@cr4zyg047]

Updated to the lastest firmware on my L3270CDW as of 1/20/24 (V1.35 MAIN, V1.14 SUB1) and this toner reset method works just fine. Remember, there's also a battery on the toner drum chip that can go bad, as well as a mechanical switch that flips when the toner drum claims to be empty. Each of those can trigger the replace toner error.

[@lorenzoboscaino5920]

This is amazing !!!

[@petrzitta3673]

Works perfect by my dcp l3550cdw. Thank you.

[@aiwadare]

Thank you!! it worked perfect

[@marclandry9563]

WORKS! Thank you

[@JoshFordPhotography]

Great video thanks so much

[@larsolofsson133]

Works great, thanks!

[@nicholasumholtz4992]

Thanks brother. Good video

[@maulanamuaradua20]

Thanks for sharing bro, work

[@sergeyshalnov1228]

Thank you sir for this video.

[@Rick-tt5hi]

Thank you!! Wish I had foind your video sooner.

[@waleedalhammadi9488]

Thanks a lot, it was a little bit complicated for me in getting the reset menu. Hopefully, following will be clear for others. Toner reset menu : 1.Open printer cover 2.Keep screen on yellow page (cover is open) 3. press Back + x (no need to hold) Release both, then immediate press back. Then rest is shown in the video.

[@theknoxvillepicker]

I’m glad it helped. Thanks for watching.

[@patriciopoov.4035]

Thanks you both of you, it help me a lot.

[@zesqcpa3]

MFC L2750 worked for me. Thanks.

[@theknoxvillepicker]

Glad it helped! Thanks for watching!

[@TheLCLamb]

Thank you, thank you, thank you. It worked as you described.

[@theknoxvillepicker]

You're welcome!

[@marcelaquezada8317]

thank you, its perfect!!

[@TheLordSkippy]

THANK YOU!!

[@MegaMVH]

Thanks, it worked perfectly

[@theknoxvillepicker]

Glad it helped. Thanks for watching.

[@christopheropie1891]

PERFECT. Works EVERY time. Thank you so much!!!!

[@theknoxvillepicker]

Glad it helped! Thanks for watching.

[@emilymcgregor8721]

you saved me today!

[@amyhammer6264]

THANK YOU!!!

[@tangdoaw]

Thank so much!

[@alexmr1970]

Gracias me funciono super bien 👍👍

[@paulh0029]

Great this helped to get the paper of my daugther out !

[@theknoxvillepicker]

So glad this helped out. Thank you for watching.

[@wizajit1]

THANKS FOR THE REVIEW SHARING. COULD U HELP UNDERSTAND HOW MANY PAGES PRINTS POSSIBLE FROM ONE SET OF HIGH YIELD CARTRIDGES? THANKS

[@Amah-Lady]

THANK YOU FROM HEART, I'VE BEEN LOOKING FOR SO LONG FOR THIS PROBLEM. I HAVE THIS PROBLEM WITH NEW CARTRIDGES, sometimes it gives the black another time the yellow, although i didn't print even 50 pages!!! I heard about using a tape on one side of cartridge and so you can stop printer from counting the number of pages? I am a subscriber indeed, your way of explaining is very simple and clear. Best wishes. Thank you in advance for your reply about the tape thing. Friendly regards

[@ridwan2706]

Thanks, this works for brother MFC L3770CDW as well

[@theknoxvillepicker]

You are welcome. Thank you for watching!

[@kreamedigital3694]

Wow.. magic! Thank you

[@cindyh.7239]

Ici, j'ai réinitialisé les 4 niveaux d'encre -ce qui apparait bien sur les graphes-, mais indique en sus : "l'encre de l'imprimante est peut-être épuisée"; Bref - ça ne marche pas pour moi :-(( Une idée ?

[@user-qw2kd4pb2z]

THANK YOU SO MUCH, working here in 2023

[@mahsam4891]

Thank you

[@inevitable_eventuality]

thank you

[@VisionQuest7]

Yes this worked. Thank You

[@theknoxvillepicker]

Glad it helped. Thanks for watching!

[@giftsarena8954]

Awesome! Thank u dear

[@theknoxvillepicker]

Glad I could help.

[@astrothelad]

Thank you, thank you! Really funny that all the info online about this is wrong. Totally saved me some serious waste since I had a ton of ink left.

[@joakimbcher9599]

I have also used this trick and it was working. However i wonder if Brother have updated the firmwere so it is not possible anymore??

[@sddd39v47]

Perfect, It's works...

[@bigcheezmoe]

Your my new hero.

[@theknoxvillepicker]

Glad I could help. Thanks for watching.

[@naeemahsan6310]

Thank you!

[@theknoxvillepicker]

You’re welcome. Glad I could help.

[@color-meleons2323]

Thank you! :) You saved my marriage!

[@theknoxvillepicker]

Glad I could help. No charge for marriage counseling. 😀 Thank you for watching.

[@iwitfit7555]

Spot on

[@wainelowry2282]

Thanks for the information but it wouldn't work on my printer after I refilled the the cartridge how can I get it to work. Thank you

[@ashwanigl]

Works!! Thanks! :-)

[@theknoxvillepicker]

You're welcome!

[@sheilar.2975]

This is a great video for resetting the toner cartridges; very sorry it did not help me though. My L3270CDW is saying "NO TONER" and although I was able to reset all the cartridges (quite a few times) I just cannot get it to work. And the screen continually says "Cover open". Someone commented on this and said they hit the "car" to get rid of it???? Firmware 1.33/1.14.

[@aussiewendy5059]

amazing thank you. I got a new Magenta Toner that is supposed to be compatible but it's not recognizing it. this will get me thru while I work out how to get it to work. Any ideas??

[@theknoxvillepicker]

I’m not sure on that one. Good luck and thanks for watching.

[@andresirigoyen3023]

Thank you!!!

[@theknoxvillepicker]

You're welcome!

[@MaxymilianBujalski]

I am doing everything that is on video . But still, the printer is not resetting the counter. I am getting msg that the reset is accepted. Can you help me ?

[@ripingpuma2460]

I have this same issue, it says reset accepted but when i close the menu it still says toner is low.

[@juliusvalentinas]

What borther uses no chips? That's great. Does the 2400x600 dpi is true or marketing? How does it compare to Minolta?

[@shliver22]

Thanks. It worked

[@theknoxvillepicker]

Glad it helped

[@shliver22]

@@theknoxvillepicker By the way, do you know if the printer takes compatible toner easily or if one needs to do some crazy maneuvers as well.

[@hopeBrown-py4gp]

Thank you so much! This video literally changed my life! I was down-and-out, living on the streets, barely scraping by- fast forward to ten minutes after I watched this video: I just purchased a new home and a mid-sized sedan! I can't thank you enough!!!!

[@leonardbattle8816]

Perfrect!

[@patriciawiley99]

Thanks for the tutorial. Just one thing. When I opened my cover, the cover open screen didn't look like yours. It had a cover open notice, but it also showed other printer information. I had to press the 'cover open' message after opening the cover and then I ended up with the same 'cover open' screen that you had. If you do not have the single message of 'cover open' on the screen, the button pressing reset won't work.

[@theknoxvillepicker]

Good tip! Thanks for watching.

[@aaronpen21]

This is a great tip. Thanks so much. My problem is that I have replaced a toner cartridge and the machine is stuck with an error message of No toner. Any suggestions. I have tried many of the suggestions found online but nothing is fixing this issue

[@theknoxvillepicker]

Not sure about your error message. Thanks for watching.

[@rockergirl2489]

I am having the same issue - did you manage to get it sorted?

[@aaronpen21]

@@rockergirl2489 i bought and replaced my generic print cartridge with branded print cartridges and this fixed the issue. I was able to isolate the issue down to a single generic print cartridge but replaced them all with branded to avoid any future hassles.

[@rockergirl2489]

@@aaronpen21 thanks for that - the black one is the only one displaying empty and they are all generic cartridges. I will get the Brother black one and fingers crossed that will do it. Thanks for your help 😊🙏

[@eduprint840]

Please, do you know how to reset the " drum replace message " to brother L3551,.... thanks

[@theknoxvillepicker]

I’m sorry but I don’t have that particular model printer.

[@t.e.1189]

Does anyone know if you can use aftermarket toners in this printer?

[@doggit120]

This worked for me, but one question.... Once I really do have to replace the toner cartridge, will I need to reset the counter again? Or does the printer do this automatically when the cartridge is actually replaced?

[@restoredfromthepast]

It should reset itself with a new cartridge. The printer should recognize it is new. Thanks for watching.

[@VictorDelPrete]

Well it did reset the view on the screen to full for all of the toners, but it still says I'm out of toner despite brand new aftermarket toner. Ugh.

[@ripingpuma2460]

I go through these steps it says accepted but then doesnt reset any advice?

[@ManuelSosa-oj4ki]

Thank you for your help, but in my printer, it did not work.

[@hygo85]

hey.. it did work for some time, but it now it stayed low, after replacing new (not original) toner. It pretends that tonercounter reset is accepted, but it stays at low value, tried with different drums too