How to Setup Custom Loyalty Reward Alerts with Streamlabs Cloudbot

[@IlluminatingThoughtTv]

I just became an Affiliate on 2/27/24 and this video really helped me understand how to set up Loyalty Store. Thanks for sharing your experience. Illuminating Thought

[@dragonblogger]

Glad the video helped and congrats on becoming affiliate.

[@EPluribus_Unum]

Agree, I have been trying to get this to work for days! Great job explaining in great detail how it works. I was literally looking everywhere for this information. Streamlabs should feature this video on the about page to help others looking for this detailed tutorial of how to get alerts to work. Thanks so much for the help! Can't wait to try it out!

[@dragonblogger]

I know I had to get answers by asking them on Discord Support, that is why I made this video. Thank you so much for feedback and let me know if you have any other questions.

[@GamingwithKristi]

You have no idea how long I've been looking for this explanation. Thank you so much!!

[@dragonblogger]

Thanks for letting me know the video helped.

[@groovyguy0069]

Thank you! The official SLOBS videos were totally unhelpful! This is an awesome tutorial, thank you!

[@JC_Pedroza]

Thanks , finally someone actually explains it because I was getting the streamlabs default image , thanks a lot great video

[@dragonblogger]

Glad it helped

[@gamihorror]

How did it solved I'm also getting same issue nd also will this perk also work in KZbin streams ?

[@Puchivo]

Excelente video, aunque esta en ingles, lo entendí perfectamente, Gracias! :D

[@fakedraptor8697]

I've been looking absolutely everywhere until now. Thank you so much lol.

[@dragonblogger]

You are welcome

[@DarkNight1451]

How do you setup alerts for the gif ? Because my cloud bot alert goes off and the loyalty gif never shows up.

[@wandaselixr]

this video was a life saver, THANK YOU!!! ❤

[@dragonblogger]

Glad this video helped

[@jjbeatsgaming3029]

Anyone know how to get redemptions to work even though you did everything properly? I get it to work when I test it, but no one can redeem them. When they redeem it, the says it is redeem but nothing is playing. I even cleared my cache

[@CruXM85]

Finally a good video for this! It’s perfect thanks!

[@poizedone3775]

Thank you! I could NOT figure out why my gif wasn't playing! Unchecking the replace product image box was the trick. Thanks again!!

[@dragonblogger]

Glad the vid helped

[@HumbleCuber]

is there a browser link or something I put in my streaming software or something to make the items show up?

[@dragonblogger]

The same alert box widget or browser URL source should work.

[@YAYGOME]

I searched for AGES to find something this is the only thing that helped. Thanks so much! Only thing i didnt understand was how you got to the store site to test the alerts, I tried to copy the url but with my streeam name and it didnt work :( sad times. Otherwise, awesome, hopefully it works when i go live!! Thanks again!!

[@dragonblogger]

Oh I have the SLOBS Prime so I get a custom store website like dragonbloggers.live/cloudbot if you dont' have SLOBS Prime you have to find your general store page which would be like streamlabs.com/dragonbloggers/cloudbot replace dragonbloggers with your twitch channel name. Then just leave SLOBS open to see the alerts come up in real time.

[@YAYGOME]

@@dragonblogger aww thanks so much! Sadly it still isnt working for me. I have it enabled and followed everything here but there are no points showing up in my stream now i am live and no one can use any of the points. Although i can see peoplee have gained points in streamlab :S Totally lost!

[@dragonblogger]

@@YAYGOME What is your channel and links, I will take a look and see if I can assist, discord me dragonblogger#3133 for more support

[@YAYGOME]

@@dragonblogger thank you so much you're so kind!

[@djsalis]

hello thanks for the episode and info! Have you had a problem with points after the reset? I have reset my points in cloudbot loyality and unfortunately I am not charging users any more.

[@dragonblogger]

Hmm, not that I have noticed, what do you mean by reset? did you try turning cloudbot off and on again to see if it picks up. Periodically cloudbot will not track properly (adding points to users) and needs to be turned off and on.

[@djsalis]

@@dragonblogger yes, I reset it but after turning it on again it still does not score points :(

[@erckiegaming3438]

This helped me out a WHOLLLLLLLE lot!!! thanks man!

[@dragonblogger]

I am so glad, let me know if there is any other tutorials or things you may want me to show with SLOBS

[@WilJamett]

El único video que pudo explicar lo que buscaba, gracias amigo :)

[@doodlezjay]

Took me so long to figure it out and how to make custom alerts that would pop up on my screen and show the message. Pretty much donations or bits but without spending any money might make a video to show how I did it, but to be honest I can't really remember at this point.

[@Cameron_The_Corgi]

Question: at 6:16 what happens when it doesn't show the check box "redeem show alert" tried googling this issue but not finding any answers and that my customized alerts don't show up on Twitch or OBS redeemable page. when I do type !redeem [name] it says " item not found, you can see all items here " despite it showing that it exists on my streamlabs -. Cloudbot -> Loyalty Store items

[@dragonblogger]

Contact me on Discord dragonblogger#3133 and send screen shots of all your screens I will help you when I can on Discord directly.

[@Hon3yBossW]

You are so awesome!!! thanks for being so helpful!!! I looked everywhere!

[@OfficialJay0612]

also with obs studio does it work?

[@dragonblogger]

OBS Studio by itself is only streaming software, so if you are using Streamlabs Cloudbot and set this all up. Then use that "alert browser source" in OBS Studio, then yes it will display it all in OBS Studio.

[@OfficialJay0612]

@@dragonblogger so i can ude the loyality for obs studio also

[@OfficialJay0612]

@@dragonblogger how can i use the website

[@EmberBTW]

Where do your viewers go to see the store in the first place?

[@dragonblogger]

Whatever your streamlabs URL is just add /cloudbot at the end, I pay for custom domain so for me it's dragonbloggers.live/cloudbot But if you don't pay for custom URL it should be streamlabs.com/yourchannelname/cloudbot

[@mybaconwill2574]

Excellent tutorial video! The only thing is I cannot get the redeem in chat to work. It works from the store page, but when I try the command for it in chat, nothing happens. Any idea why this is happening?

[@dragonblogger]

Assuming you have it check marked that redeem from chat is allowed, they have to do !redeem "rewardname" and you have to make sure Cloudbot is already added as a bot to your channel so it can read chat.

[@mybaconwill2574]

@@dragonblogger Sorry, Im not entirely sure what you mean by adding it as a bot for my channel. I have Streamlabs added as a Mod, and the other commands like the heist minigame work. Just not the !redeem 'reward' command.

[@dragonblogger]

@@mybaconwill2574 Okay, so if your store item has the checkmark for redeem via chat and you have command defined, try going into cloudbot and turning off, then wait 30 seconds then on your cloudbot. I have 0 trouble with this, I uploaded screenshot imgur.com/a/7W7RTBU so not sure why it wouldn't work other than cloudbot being stuck or the redeem via chat not being enabled in the store item itself.

[@amifrias]

I've been waiting so long for this video

[@dragonblogger]

Glad you found this helpful

[@Saylup]

you deserve so much more views and likes on this video it helped me so much thank you!

[@dragonblogger]

Thank you for your kind words, I just have a habit of sharing what I figure out with others in case it helps them. It took me a lot of time and figured I couldn't be the only one trying to solve this. I had to work with SLOBS support and ask questions on their discord and piece together a whole bunch of trial and error to get things the way I wanted but it worked! I just wish you can re-sort store items so I can put the highest cost ones last, but there is no sorting you have to create them in the order you want them to display so keep that in mind.

[@QuickTuberTips]

Thanks so much! How do you go with copyright and the sounds/gifs? Im a yt streamer so rules may differ?

[@dragonblogger]

YT is more liberal with creative use, you may get a no monetize if detected, but you won't get copyright strike. Substantially just alter the sound, use an audio program to modify the octive or use the video clip but record your own audio over it, really helps.

[@QuickTuberTips]

@@dragonblogger thank you!

[@ZylkaLeftridge]

This is great thank you!!!.. Im not sure why but my audio playes on desktop audio not on the Streamlabs alerts like other alerts. is that normal?

[@dragonblogger]

Yes, I left my client open and it will trigger and sound even if you aren't streaming you can hear it. I am not sure why, but it comes across on desktop audio.

[@ZylkaLeftridge]

@@dragonblogger thank you for the reply! Glad to know it's not only me having that issue :)

[@scottfirestone7202]

Hey this is a great video but i was curious to ask you; Wil the same procedure work if I am using OBS? I use streamlabs for commands, i do not use the SLOBS, i use OBS. So if i set up the loyalty points the same way, would i need to set up any links in my OBS scenes? Or the redemption alerts would just come on my screen like I saw in your tutorial?

[@Restart-Gaming]

Might of ask before where do i go to get these clips of videos ETC

[@dragonblogger]

I just got them from Giphy or another gif meme site giphy.com/

[@teawitkrispy7275]

u did better at explaining than the people themselves

[@dragonblogger]

Thank you

[@PinPawnChess]

Awesome stuff! Sorry if this may sound dumb, but how do you access the loyalty store itself? I want viewers to be able to browse through various rewards instead of just redeeming via chat

[@dragonblogger]

I have PRIME so mine is easy, but I think this will work streamlabs.com//v2/cloudbot

[@dragonblogger]

If not go to there and click on menu link at top and say cloudbot to get your link for end users

[@dragonblogger]

It must be in cloudbot then, since I have prime I only see my dragonbloggers.live I don't see what the default one is if you don't own prime anymore

[@dragonblogger]

Oh should just be streamlabs.com//cloudbot

[@PinPawnChess]

@@dragonblogger ended up reading a comment that you replied to earlier and got it 😅, thanks

[@135blank2]

Thank you so much for the help! ❤️

[@tacetmort3m]

This was a great help!

[@dragonblogger]

Thank you for letting me know the video was helpful.

[@brickdowner5551]

do you know how to setup certain gifts to show up less frequently than others in the same redemption command?

[@dragonblogger]

Not show up less frequently, but Global Cooldown reduces the amount of times the could be redeemed period, compared to just user cooldown on each item so they can't be triggered or redeemed until global cooldown timer runs out.

[@MiniBenjiYtb]

Merci de l'avoir traduite en français BG, tu es le best !! 😎

[@dragonblogger]

je t'en prie

[@MiniBenjiYtb]

@@dragonblogger Je n'ai juste pas compris comment on faisait pour mettre le lien de la boutique de fidélité ?

[@MiniBenjiYtb]

Pzux tu m'aider stp

[@dragonblogger]

@@MiniBenjiYtb Have to switch to English now as my high school French does is too rusty for me. So do you still need to know how to send the link to our cloudbot store, that is just www.streamlabs.com/[yourtwitch]/cloudbot is how they would get to your loyalty store

[@MiniBenjiYtb]

Can you tell me where can we find the link to the loyalty store to put it in its description, please. Because when I copy the link at the top of the page when I am on the loyalty store, I copy and paste it, but when I click on it I am told that the page is not available, can you help me? 😭

[@DaVinciGaming]

Great video explains a lot but however at 7-8 minutes My OBS is not giving an option of 'no sound' just says select audio file... others have asked you similar questions with no reply ... :(

[@dragonblogger]

Oh, you have to actually record like a blank no audio file I have a silence.mp3 file which is basically no audio at all just a mute 5 second recording. This is a way to trick it out. Just use Audacity free audio software to record silence and export it as mp3 for a few seconds.

[@DaVinciGaming]

@@dragonblogger ahh awesome and easy thanks

[@MysticDaily]

Yeah um, I set everything up and I’ve been typing in points and searching for my name the points aren’t showing up on stream and payouts aren’t going out

[@dragonblogger]

Did you make Cloudbot a moderator on your channel, you can try cycling cloudbot on and off again too. One other thing is it takes at least 15-20 minutes for a new user to show up and start receiving their first points. If you did all that email me screenshots of your streamlabs cloudbot setup and your Twitch channel name and I will take a look when I have time. You could also join Streamlabs Discord and ask their support for help too.

[@MonedaRepublic]

Thank you for the video, is this available for Prime user only? Or there is a way to make work for free?

[@dragonblogger]

Cloudbot and Loyalty store do not require prime I don't think.

[@MonedaRepublic]

@@dragonblogger Thank you!

[@Car.h]

Right now, my only issue is when I'm testing the Requirements for viewers to fill out when redeeming an item, I don't see the required message anywhere? Any idea on where I can find it?

[@dragonblogger]

You should be able to find it here streamlabs.com/dashboard#/cloudbot/store/history look at unfulfilled cause you have to manually mark it fulfilled after you complete the redeem request.

[@Car.h]

@@dragonblogger Thanks!

[@Unknownbtw15]

Thank you so much dude for the help I really appreciate it

[@dragonblogger]

You are welcome

[@proste_ondraa]

omg thanks! :) but can i just ask, how to get that web? i mean where you can buy that gifs for example? thank you 😁

[@dragonblogger]

I get my images/gifs/stock from variety of places including DepositPhotos (have subscription), creativecommons, giphy...etc. In some cases I bought Fiverr gigs to have stuff created.

[@proste_ondraa]

@@dragonblogger thaank that is good :) but I mean that website what you have at 8:15

[@dragonblogger]

@@proste_ondraa Yeah so the dragonbloggers.live is what I got buy purchasing the Streamlabs PRIME, they give you a free website domain with a .live suffix with the streamlabs.com/creator-sites

[@dragonblogger]

@@proste_ondraa But if you don't need a custom domain just go to streamlabs.com/ to get to your cloudbot store for your channel.

[@proste_ondraa]

@@dragonblogger okay, thank you sooo much :)

[@bobbyc3827]

I would like this to interact with the new Twitches Channel/Rewards points system. How do you integrate it?

[@bobbyc3827]

Ive seen other streamers to where you click on your channel reward and it plays an audio or a gif.

[@animemvs4249]

i cant cory paste any gif into the "thumbnail image" slot

[@asherheidler4010]

same

[@TNNNASH]

I do everything but can u please teach me how to create redeem shop 🙏

[@dragonblogger]

You create your store items at this link streamlabs.com/dashboard#/cloudbot/store/items, click create new item. If you are curious where your store URL is, it would be at streamlabs.com/[yourtwitchid]/cloudbot - replace [yourtwitchid] with your Twitch or KZbin username you have linked to Streamlabs.

[@ampwill9660]

Does it work if I stream on mixer because it try to redeem it and nothing happened it just said that you redeem it in chat but did not show up

[@dragonblogger]

Yeah it should work for both, as long as you have the cloudblot/streamlabs as your mod on Mixer and you have the browser source for the alertbox setup for SLOBS/OBS streaming and mixer.

[@TMADTV]

this can still be done in the same manner with obs studio correct?

[@dragonblogger]

Well yes, you set it all up in Streamlabs cloudbot and then use the browser source for your alertbox in OBS Studio.

[@TMADTV]

@@dragonblogger ok thank you & subbed I did all that but the only thing I'm having issues with, is getting the point redeems alerts to appear... normal alerts are working (sub, dono, etc)..but the redeems aren't showing (with the gif and sound), instead it displays text in the chat, user has redeemed such & such. Did I miss something?

[@dragonblogger]

@@TMADTV Doing to have to hit me up over Discord @ dragonblogger#3133 and send me screenshots of all your Cloudbot and Alert settings in Cloudbot, and your browser source settings for the embed.

[@TMADTV]

@@dragonblogger ok thanks will do..

[@TMADTV]

@@dragonblogger i sent a fr request so I can message you on discord based on your dm settings.. same name as here on the platform. I also had a friend suggest chatbot instead of cloudbot mainly cuz it's more youtube user friendly but I'm not sure if that has to do with anything.

[@MagickCore]

Thanks! Helped a bunch.

[@dragonblogger]

So glad you found the video helpful, thanks for letting me know.

[@creatorDholu]

Great video! This can be so much fun. Does the same applies to youtube livestreams as well?

[@dragonblogger]

Yes if you sign into Streamlabs with your KZbin account and link it, it should you will get a YT Channel link for Streamlabs and have to add that as a moderator for your YT channel so it has access to comments for commands and such. I have never used Cloudbot with KZbin personally but it says it supports and there are many video tutorials that appear to show it does.

[@creatorDholu]

@@dragonblogger thank you!

[@GoodSirBurger]

How can I test this as the broadcaster? If I try ti do it I get a reply saying I don't have enough point?

[@dragonblogger]

If you are the channel owner, just give yourself points in the Cloudbot Loyalty database :) Just add a couple thousand points to your own Twitch account that is the host. Click on Cloudbot, Click on Loyalty, search for your own account and add whatever points you need to test.

[@tweezyg6561]

@@dragonblogger It won't allow us to add points to our Twitch Account. in the Loyalty Database it says NO USERS IN THIS LIST. Unable to add or do anything.

[@pristerloder6548]

DO I NEED A PERSONAL WEB TO PUT THE STORE?

[@daizyxox2124]

Hi im trying to redeem rewards but only the alert pops up i can hear the sound i added tho

[@B1gTicketGaming]

When my viewers redeem they hear the sound but the gif doesn’t show just a default streamlabs image does

[@dragonblogger]

On this page streamlabs.com/dashboard#/alertbox#loyalty_store_redemption Make sure you have Replace product image with custom image unchecked for the Cloudbot Redemptions On this page streamlabs.com/dashboard#/cloudbot/store/items For each item on last page when you create item, make sure Redeem Shows Alert is checked.

[@jake_3745]

Hmmm is it possible to just play a sound without image? because it alsways shows an alert for me

[@tonyalange9273]

great video. thank you

[@dragonblogger]

You are welcome!

[@kibson4911]

I’ve got everything setup. But when i Go to my tip page I don’t see any of my custom alerts on my redeem page. What am I doing wrong ?

[@JustinGermino]

Are the enabled, send me some screenshots on discord dragonblogger#3133

[@rainbowmatter]

Hi Mate, I have everything set up, like U, but it won't show the GIF in the Stream. -but I mean, they write "Thumbnail-Picture" so, I don't think that the Thumbnailpicture is the GIF which goes on the Stream?! -am I wrong? Please need help, because the whole Internet means that U have to do it with other programs, and SLOBS can't do Chat to GIF+SOUND.

[@dragonblogger]

Yes, the thumbnail image and sound alert are what shows up in your Stream live if you have the alert configured that way. They would have to do !redeem "reward" and it will trigger the gif+sound if you have it configured in the alert. SO if you have the gif and sound defined in your reward, then go into your streamlabs.com/dashboard#/alertbox#loyalty_store_redemption and make sure "Cloudbot Redemption Alerts is enabled, Replace product image with custom image is unchecked. Make sure "Enable Custom HTML/CSS" is disabled, makes sure you have no audio file defined or it will override.

[@notthatfalconcoin538]

can we use codes or coupons for our own store? we have a woo commerce site. we could allow for them to take the coupon code and make the requirement email and then email them a coupon code? or just show the code?

[@dragonblogger]

You could do it either way, if you want instant redeem they can get a code instantly you can have the same code show to anyone and limit the number of times, or put in a pool of random codes and give 1 to each person. Or you could add the extra step so to redeem they have to enter an email so you can email them the code separately.

[@NinInfamousofficial]

im still struggling on how to get the redemption to work when i try and get them to work they refuse to use the ones i pick and they do not pop up what so ever

[@dragonblogger]

Okay, so if I am understanding you, they select the reward from store, and the wrong thing is popping up in alert or nothing is popping up right? Can you email me screenshots of your configurations to [e-mail], or you can contact me on discord at dragonblogger#3133 and send them to me there too. I had this initial problem where it wasn't configured because a "defaut" was set and it override your store items, or if you accidentally forget to check "show reward when redeemed" it won't show on stream.

[@stacheslayer1712]

refresh the alert cache within the alert widget, this is in your Live scene

[@FLICK3RYT]

i dont want the gif to show up on stream i want it to be only the sound but i cant figure it out. I also dont want the text to show up that says "{name} redeemed {reward}"

[@dragonblogger]

Okay, so this isn't as easy as it should be. But you obviously choose sound right in your Loyalty STore (and it FORCES you to pick an image). So you can just create a transparent image. I will even give you a link to one here to use: imgur.com/a/dohqCBZ (click on .... and download image) This makes the image go away and just have a sound while setting an image. 2nd, you have to switch your Alerts to V2 (top right) and then you have to disable message for Cloudbot Loyalty Redeem (global) image to do that here: imgur.com/gallery/ClzphIa However, I prefer to use Triggerfyre for my Twitch loyalty rewards and sound alerts personally, it is a separate system and this way it doesn't cost the more valuable Cloudbot loyalty. You can see how this looks on my channel Twitch.tv/dragonbloggers and click on the eggs at bottom of chat.

[@FLICK3RYT]

@@dragonblogger thank you bro imma use it in my twitch stream tonight 🙏🏻

[@GalePhorse]

Is there anyway to make it when someone redeems it in the store it shows up in the chat? not just 1 or the other.

[@dragonblogger]

Unfortunately not, redeem via chat just means you can redeem via chat, nothing posts a message to chat when something is redeemed that I can find. An alternative service to do redeems for alerts with video/audio is triggerfyre but that uses Twitch loyalty instead of Cloudbot loyalty, it is very effective and I use that as well. That will post in the chat when someone redeems it.

[@ActuallyAFungus]

the only problem is there's one setting for the length of all the redeems, so all your alerts will be as long as your longest alert and will just keep looping without sound.

[@Phantom_Deluxe7]

How did he get that website can anyone say please

[@dragonblogger]

To get a custom website URL you have to buy Streamlabs Prime

[@Phantom_Deluxe7]

@@dragonblogger I don't have one :( Thanks for the reply

[@aaruradio8439]

We won't get copyright strike for gifs??

[@dragonblogger]

Not for using gif's that you create, DMCA strike would get you if you use sound files that are copyright like music clips, audio bites...etc.

[@aaruradio8439]

I was looking for KZbin, later realised it's for twitch

[@KINGGEORGEIO]

I only have the audio play without the gif for some reason. I think I may have a setting wrong outside of what you showed because I copied you exactly. Anyone have the same problem?

[@dragonblogger]

Check under your Alerts > Cloudbot Alerts do you have Replace product image with custom image checkmarked? If so and no image is defined, you will not get any product image but still hear alert sound definitions. But it means if you have a mix of redeemable alerts with visual and audio elements you will never see the visual elements.

[@KittyTheCockatoo]

thank you so much for this!

[@dragonblogger]

You are very welcome

[@mikeehrmantrautsoundboard8136]

Bro thank you so much

[@potatoesobrienn]

I made one in the store alert but when I tested it, it comes out as a default alert. I looked through everything in the alert advance page and it still comes out like that. Any thoughts on what I’m doing wrong? Also did the uncheck box for Replace Product Image and when I do that and save the box goes back to being checked again.

[@brooke-mu5gw]

Same thing happened to me, did you figure out how to fix it?

[@RaptorsClub95]

what site do they redeem it on?

[@FlashyLight]

Alert Box has changed to V2 where is it now???

[@dragonblogger]

Switch back to alertbox v1 as alertbox v2 is being shut down by Streamlabs and no longer availalble. You will have to reach out to Streamlabs support if you can't switch back to alertbox v1 ,it used to just be a link to switch. Streamlabs removed the ability to switch to V2 this week, so it no longer is an option.

[@WakkoTheWakken]

Is it possible to set it up so you dont have to type redeem in the command? For example instead of "!redeem youcandoit" you just type "!youcandoit". Is that possible or do you need the redeem part?

[@dragonblogger]

For cloudbot you have to have the !redeem part, can't not use it. But you can use a service called Triggerfyre which can do very similar audio/visual alert popups that redeem and use Twitch Loyalty instead of Cloudbot loyalty overlays.thefyrewire.com/widgets/triggerfyre/ and those could be done with just !keyword trigger without any !redeem in front.

[@randybobandy324]

So can you only use loyalty points with cloudbot?

[@dragonblogger]

For store redemption yes Cloudbot loyalty points not Twitch loyalty.

[@BXGSNAP]

Is there a way for me to link my store without making a full website for it

[@dragonblogger]

Yeh, it is just streamlabs.com/[yourtwitch]/cloudbot (replace [yourtwitch] with your Twitch or KZbin CHannel name. If you need help tell me your Twitch channel name

[@BXGSNAP]

@@dragonblogger thank you for the reply I read through your comments and saw somebody else had the same question that you answered already thank you for the video liking and subbing now keep up the good work 👍🏾

[@kimberlyguillermo5875]

THIS HELPED ME SO MUCH!! Thank you TT_TT

[@dragonblogger]

I am glad the video helped, thanks for letting me know you found it useful.

[@Jayzzz-l3f]

ive made rewards but they wont sync with twitch...

[@dragonblogger]

Define sync with Twitch, you mean show up in your alerts? Or are you trying to use Twitch loyalty at bottom left with chat with Cloudbot which are incompatible.

[@slackoff2]

How would you do something like Highlight My Text in Chat?

[@dragonblogger]

That is something only the Twitch built in Loyalty rewards can do.

[@FludzyTV]

How can I share the loyalty store page with my viewers?

[@dragonblogger]

Your viewers can redeem items directly from your tip page by going to streamlabs.com//cloudbot

[@CAZIZOCKT]

very special thanks !

[@bagheadstev4215]

When I test my Cloudbot redemption, it just playsy a zombie alert. What is wrong there?

[@dragonblogger]

There are several things this could be 1) you have a default alert still set, even though you have alert variations you have to remove the default alert or it won't show the variations. 2) you have other streaming services linked in SLOBS, I was getting zombie alert whenever someone followed my Mixer/KZbin on Twitch because it will still trigger alerts if someone takes action on any streaming service you have connected to SLOBS. 3) you don't have the right alertbox or browser source setup for your scene, to check this go to streamlabs.com/dashboard#/widgetthemes and make sure the right scene collection where that alert is the one actually set, if you are using multiple scene collections.

[@bagheadstev4215]

@@dragonblogger Okay, default alerts are working with the gif. But my custom alerts are still not working. Ty for the tips anyway, helped^^

[@dragonblogger]

@@bagheadstev4215 If you would reach out to me on Discord @ DragonBlogger#3133 send me screenshots of all your SLOBS alert settings to look at

[@bagheadstev4215]

@@dragonblogger allright, I prepare anything right now

[@bakerstholmes1456]

THANK YOU!!!

[@Spoiledson]

he website only for prime users?

[@VikingsAmigos]

For me, loyalty points is not working, ....It is showing " Queued 20 loyalty payout " if I add 20 points

[@BlackDevil-xf8jd]

you are a life saver

[@dragonblogger]

Glad the vid helped

[@NotDeathsAngel]

i used a gif and nothing pops up on my screen just the cloudbot logo and sound but not my gif image....i followed every step

[@dragonblogger]

Discord me your settings to Dragonblogger#3133 I will respond later

[@amesforgames33]

im going on a limb and hoping someone can help me, i added more options onto the loyal store, but now any one that tries to redeem one it just randomizes what it is, instead of what they wanted to reedem, like i have a jumpscare one and if someone redeems it, it will randomize to another option like for example i have a person clapping, and it will do that one instead, someone plz help me

[@DoubleTheFunYoutube]

How to fix that a gif isn't showing?

[@dragonblogger]

No GIF, or just this one GIF? Is any sound working? Trying to learn if the problem is with 1 store item, or all of them. To determine if it is a browser source issue or issue with 1 image uploaded to cloudbot for the store item.

[@DoubleTheFunYoutube]

@@dragonblogger I already got the fix thanks tho, I needed to change the redemption to cloutbot store redemption at the settings

[@JeanArtium]

@@DoubleTheFunKZbin having the same problem how did you fix it?

[@Sohneg]

Hey, do you know why theres no reedem for me pop up?

[@dragonblogger]

If you followed the instructions, I assume you do have an alertbox or browser source equiv setup for all your alerts and other alert popups work right (follows, subs, bits...etc). Hit me up on discord dragonblogger#3133 and send me screenshots of all your configurations and will see if I can find your issue.

[@TheNewbClub]

Really helped me set up what I needed. Just a quick one, how will our viewers know how many points they have (will it pop up in Twitch telling them every so often or do they have to keep checking?) Also, how do they know which commands are available and which ones can be used etc? Cheers

[@dragonblogger]

These default commands are found under cloudbot, streamlabs.com/dashboard#/cloudbot/commands/default and any custom commands, the default is !points to see how many points someone has but you can add aliases to make other commands show as well. There is no way to have a user show all commands with like a !commands, I wish there was, so you have to list out all commands users can use on your Twitch panel. Or a way to show all stuff they can redeem in store via command line, but there just is no way, you can look at my panels at twitch.tv/dragonbloggers to see how I list out commands and store items.

[@tweezyg6561]

I am trying to set up my loyalty store on streamlabs obs but I am unable to award myself any points for testing purposes. It keeps telling me I am "unable to be found" when I try to hand out the points. Please help.

[@doodlezjay]

You have to make a seperate account at least that's what I've done works fine now.

[@MrRotch61]

I'm running into a problem. Every time I uncheck "Replace product image with custom image", and then hit save, it just reverts back and re-checks the option. There's no way for me to disable it.

[@dragonblogger]

Are you doing it through the Streamlabs OBS client directly or the browser directly? streamlabs.com/dashboard#/alertbox#loyalty_store_redemption I don't have this issue at all, can't reproduce it. Might have to go to Streamlabs Discord server for support on this one.

[@redshellsbigchungus5575]

thank you sir

[@prashantmahendrathakur6566]

Can u help me...in my youtube chat subscribers redeems their points....in chat it shows successfully redeemed but alerts on screen is not showing...i have enabled everything in store product alert on screen....settings has tick cloubbot redemption etc...what can i do next to sgow on screen alerts

[@dragonblogger]

contact me on Discord#3133 it sounds like it just may be a SLOBS config issue with your cloudbot, send me screenshots of your alerts, store, and various settings

[@jseymourj93]

how do i allow my viewers to see whats in the store??

[@dragonblogger]

you give them streamlabs.com/[yourchannelname] as the URL and that takes you to your cloudbot store

[@ChariTT]

And how do you create a text to speech alert like it was before?

[@dragonblogger]

Hmm, like it was before? are you comparing chatbot which is the local client vs cloudbot? Cloudbot doesn't support text to speech, though www.reddit.com/r/Twitch/comments/bpwekq/streamlabs_cloudbot_text_to_speech_question/ this reddit has a link to an API you can experiment with.

[@makkusuOfficial]

Thank you

[@captainquestorignal]

It works

[@LYNXHQ]

Thanks

[@maj1k85]

I used streamlabs chat bot because I use scripts is there a way to do this with that chatbot

[@1carpz]

There is no way to setup something like if you are sub you'll earn 2x more points using this loyalty system?

[@dragonblogger]

No, you can only give a payout upon a sub or resub but they can't earn twice as fast or change the interval of earning from being a sub. streamlabs.com/dashboard#/cloudbot/loyalty/settings is where all settings are, it rewards active chatters/viewers.

[@cortesdufalcon]

tks man

[@georgetrewin8255]

mine doesn't show 'Redeem Shows Alert', it only displays 'Redeem Via Chat'

[@dragonblogger]

Yeah because setting the thumbnail image and sound clip is basically setting the alert for it when it comes to sound ones, when you create the store item only the "stream perk" has the extra checkbox of "redeem shows alert" sound effect already implies it.

[@georgetrewin8255]

@@dragonblogger right okay tah, however its still not working in general

[@dragonblogger]

@@georgetrewin8255 Discord me DragonBlogger#3133 and show me screenshots of your store item and then your redemption alerts.

[@georgetrewin8255]

@@dragonblogger thank you so much, you helped a ton. you are a legend my friend