How to Solve Battery Charging Problems on Laptops

How to Solve Battery Charging Problems on Laptops | ASUS SUPPORT

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ASUS Support

Күн бұрын

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@PhiveWalls 3 ай бұрын

You can't update the bios if the battery is flat, even when its is plugged in

@ЗаринаСаидова-н1ь 3 ай бұрын

Thank you! The 40s restart helped!! I was worried that my battery died, but now its all fine!

@billx4266 5 ай бұрын

No more asus for me

@-----pepsi----- 5 ай бұрын

ASUS Best!😃😃😃

@NextWorldVR 3 ай бұрын

Oh PLEASE. For a BATTERY issue? It's like cutting off your nose to spite your face.

@lolamvishal3582 3 ай бұрын

My ASUS VIVOBOOK 15 125000H laptop battery is not charging . i have charged for hours still it showing 0% charging when i removed the charger it is automatically shutdowns . i have performed system diagnosis it comfirms there is battery problem . i bought this laptop just 4 months ago..PROVIDE SOLUTION

@asus_support 3 ай бұрын

According to what you described, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@nagamanu7201 3 ай бұрын

Same here 😢

@malja973 3 ай бұрын

same here also 😐

@asus_support 3 ай бұрын

If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@asus_support 3 ай бұрын

May I ask what kind of issue you are experiencing? Have you tried any troubleshooting methods to resolve the problem? Could you please provide the product model and a detailed description of the issue you are facing? Thank you.

@ALOK71-v5m 5 ай бұрын

Sir, i have an ASUS tuf f17 FX706HF model laptop which i bought 10 months ago. Today while using it, some kind of plastic burning smell was coming out of my laptop, i could not say what ia the problem, do you know what the problem might be?

@asus_support 5 ай бұрын

I would recommend you stop using it immediately, contact customer service at your location, and arrange for repair. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@janajit Ай бұрын

My laptop charger disconnecting and connecting again for 2-3 times , and Asus system diagnosis sometimes say that i have problem with adaptor and sometimes say adaptor is fine , i don't know what is the actual problem, because my laptop is charging perfectly with the charger but it connect and disconnect for 20-30 second and then work perfectly

@asus_support Ай бұрын

It could be due to poor contact with the transformer or AC jack. I would suggest you bring back your laptop & charger to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@janajit Ай бұрын

@@asus_support but charging disconnect and reconnect only happens in once in 2-3 days , and all time it works perfectly, and My Asus Diagnostic test also saying that there is so much cpu and Ram usages, please restart your computer, but when I check my cpu and Ram usages with task manager it's just 10% -20% percent of cpu usage and 50-60% of ram usgage My Asus app diagnostic test also saying that reboot may be slow because I have so much task in task scheduler but I factory reseted my laptop just before running Diagnosis test , their is fresh windows installation so how could cpu and Ram usages be high and how could task scheduler can slow my laptop I think something is wrong with My Asus App, and this problem just started when I updated My Asus App Please report this to My Asus App developer

@asus_support Ай бұрын

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/laptop/ct-p/Laptop Sorry for any inconvenience it may be caused.

@ShaneValerie-bk8mb 3 ай бұрын

How would you look at the settings if its dead?

@asus_support 3 ай бұрын

If your laptop is no longer able to power on, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@AliAkyuzMedya 3 ай бұрын

Thx, 40 seconds 👍🏻

@ShaneValerie-bk8mb 3 ай бұрын

My laptop's dead and I dont know if its supplying power, when I plug it in, its not charging and it does not show charging indicator

@ShaneValerie-bk8mb 3 ай бұрын

It does not turns on if I plugged it in

@techinformation5889 3 ай бұрын

Same problem with me 😢 Asus worst laptop ever

@asus_support 3 ай бұрын

May I ask what kind of issue you are experiencing? Could you please provide the product model and a detailed description of the issue you are facing?

@ammaryousfi439 5 ай бұрын

Hi we have 2 pcs, TUF FX504 and X540JL, we are forced to use the 2 ps without their integrated batteries because of the black screen for the first and battery does not charge for the second. We tried all solutions without success.

@rrk1024 7 күн бұрын

Sir i have a asus laptop its about 4yrs old the other day my charger got damaged and now i replaced it with a new asus charger after a month i did windows10 update now when i remove the charger it turns off like the lap's battery is removed now after a 2days of the update i encounter another issue which is after turning on ma lap and putting ma password it says signing in and then shows shutting down and after signing it shuts down pls tell me a reason.

@asus_support 6 күн бұрын

It might be a battery or motherboard malfunction. I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@rrk1024 3 күн бұрын

@@asus_support oh thanks I recently turned it on after a while then it shows 1percent of battery even after 2hrs of charging is that a battery problem rather than a motherboard function

@ZakiyaFaRida2022 Ай бұрын

saat saya charge laptop saya,lampu indikator hanya berkedip dan baterai tidak bertambah,saya sudah cek di my asus dan tidak ada kerusakan baterai,apa yang harus saya lakukan

@Jhill448 4 ай бұрын

Bru i have a warranty and i cant even get my replacement my asus zenbook q14x just stopped working

@asus_support 4 ай бұрын

@CJHolmes-ex5wk 24 күн бұрын

I used my laptop today it was fine but it was around 60-70 degrees Celsius but i turned it off then when i try to play on it the light doesnt work so i cant tell if its charging

@CJHolmes-ex5wk 24 күн бұрын

So this is pointless if you cant even use the laptop

@asus_support 21 күн бұрын

If the battery indicator does not light up when the charger is plugged in, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@CJHolmes-ex5wk 20 күн бұрын

@@asus_support im gonna get it repaired i think i overheated it when the charger was in

@vbnke3455 4 ай бұрын

我asus tuf gaming f17插頭充電池感應不良連我的電池都沒發熱請問我是要買他的電池插頭還是買全新電池

@asus_support 4 ай бұрын

由於無法確認您筆電的實際狀況，會建議您將筆電送至服務中心做進一步的確認服務中心地點可參考以下連結 www.asus.com/tw/support/Service-Center/Taiwan 如不便前往，亦可撥客服專線進行線上報修，詳細可參考以下 www.asus.com/tw/support/callus/ 造成不便之處，敬請見諒註：前往前，建議先將資料進行備份

@Roblox-Zombie Ай бұрын

My ASUS vivobook pro 15 isn't charging I've tried so many times but it's just not charging

@asus_support Ай бұрын

@adrianmashev1160 15 күн бұрын

Hello! I have the same pro 15 version, bought just a couple of months ago. Were you able to find a solution? Would be pleased if you share what happened. Thank you!

@asus_support 13 күн бұрын

If you have followed the above steps but the problem persists, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/laptop/ct-p/Laptop Sorry for any inconvenience it may be caused.

@techinformation5889 3 ай бұрын

Few days ago i plugged my Vivobook 12500H In charging it's fully charged and in evining battery drain and again i plugged in its not support afrer try full day its not use I shift to Kali Linux (OS) just few months ago and this things happen to me 😢😢 and it's under warranty what i do

@asus_support 3 ай бұрын

@Boschys0 4 ай бұрын

Ketika laptopku (vivobook) sedang dipakai saat sedang dicas, batrenya malah menurun padahal saya hanya membuka chrome, dan saat saya cas dari 0% membutuhkan waktu 1 jam untuk mencapai 21%, apakah saya harus mengganti chargernya?

@asus_support 4 ай бұрын

It is possible that there is an issue with the battery. I suggest using MyASUS to perform a battery check. MyASUS - System Diagnosis www.asus.com/support/faq/1045716/ Sorry for any inconvenience it may be caused.

@Boschys0 4 ай бұрын

@@asus_support sudah saya check, dan tidak ada masalah apapun di baterai

@asus_support 3 ай бұрын

If the battery check shows no issues, it is recommended to backup your data and restore the system to troubleshoot whether the problem is caused by the operating system. [Windows 11/10] How to Reset (Reinstall) the Operating System www.asus.com/support/faq/1013063/ Sorry for any inconvenience it may be caused.

@Boschys0 3 ай бұрын

@@asus_support okay, maaf baru memberi tahu tapi saya beberapa kali tidak sengaja menjatuhkan charger laptop apakah itu berpengaruh?

@asus_support 3 ай бұрын

It is possible that it may have an impact, but the actual situation can only be determined after inspection by a repair center.

@r4iden_ 4 ай бұрын

I have an rog zephyrus m16 Mine is at 17% when I unplug it shuts down immediately, also the charging indicator (light) isn't turning on. But when plugged and turned on it shows the charging symbol on screen but the percentage doesn't increase. I paid so much for this laptop it hasn't even been a year since I bought it 😭

@asus_support 4 ай бұрын

Based on your description, it is possible that the issue is caused by a battery malfunction. I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@geralddumbrigue3432 4 ай бұрын

My ROG Z Flow13 will be charged until 24% then come down again and stays at 21%. And when I unplugged it will shutdown immediately. Please reply. Thanks.

@asus_support 4 ай бұрын

Based on your situation, it is likely caused by a battery malfunction. I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@geralddumbrigue3432 4 ай бұрын

I already found out that this issue is always the problem on this type of device. Many people with the same problem as mine and the service center never repaired and cannot repair this problem. I will never buy Asus device again.

@asus_support 4 ай бұрын

We apologize for the unpleasant repair experience you have had. In order to better assist you, please provide your issue and product serial number to the following email address. We will have a dedicated representative help you. ASUS_Support_HQ@asus.com Sorry for any inconvenience it may be caused.

@dimasnurhermawan7394 4 ай бұрын

Hari ini saya juga mengalami hal yang sama. Dengan seri laptop dan masalah yang sama persis.

@asus_support 4 ай бұрын

May I ask what kind of issue you are experiencing? Could you please provide the product model and a detailed description of the issue you are facing? Thank you.

@ravikant-vo7qw 4 ай бұрын

I have asus laptop f15 tuf, whenever i starts my game.. the Power mode changea to not charging and then again plugged in, it repeates for some min and then my laptop get power off automatically.note: it only does whenever i start game

@asus_support 3 ай бұрын

Please make sure that your BIOS, system version, graphics card driver, and Armoury Crate are all updated to the latest versions. Alternatively, you can try reinstalling Armoury Crate and then check again. [ASUS Armoury Crate] Armoury Crate FAQ www.asus.com/support/faq/1041654/ Sorry for any inconvenience it may be caused.

@Anuranissanka-ru6wj 2 ай бұрын

My ASUS E410ma laptop charger is not working how could i replace it 🤔 but it works when i bend it.

@asus_support 2 ай бұрын

I would recommend that you contact the local customer service to inquire about the repair process. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@CynthiaButler-dp5bz 3 ай бұрын

Do I find a TP 41M battery for my laptop at the laptop flip

@CynthiaButler-dp5bz 3 ай бұрын

Tp401M

@CynthiaButler-dp5bz 3 ай бұрын

Asus flip 14 vivio

@asus_support 3 ай бұрын

Unfortunately, we do not sell laptop parts separately. If you are experiencing issues with your laptop battery, I recommend contacting the local customer service to inquire about the next steps for repair. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@dasarnab2023 11 күн бұрын

My laptop is not turning on after connecting to charger, I am under 1 year warrenty

@asus_support 6 күн бұрын

@WalaleinPremium 4 ай бұрын

A mi me pasa que mi laptop a veces la dejo encendida pero cerrada como en modo reposo y cuando vuelvo a abrirla después de un dia no quiero encender aunque la conecte y parpadea el botón de fn.

@asus_support 4 ай бұрын

Your situation seems to be caused by a system malfunction. We suggest you verify if both the BIOS and system versions are updated to the latest, or consider backing up your data and performing a system restore before use. [Windows 11/10] How to Reset (Reinstall) the Operating System www.asus.com/support/faq/1013063/ Sorry for any inconvenience it may be caused.

@silvergrose2685 3 ай бұрын

Thanks

@wajayenseporelmundo4588 3 ай бұрын

Asus ZenBook only charge till 48%... about the test it says is OK but it soes not charge.

@asus_support 3 ай бұрын

@lenovotabette7246 18 күн бұрын

Votre solution est bizarre car le pc ne peut pas démarrer tant que la batterie n'est pas chargée et c'est justement là le problème la batterie ne tient pas la charge

@kesabagarwal 4 ай бұрын

What to do if there is no charge in my laptop and then i found this charging issue.. Pls help asus support

@asus_support 4 ай бұрын

Could you please provide more details about the charging issue you are referring to?

@kesabagarwal 4 ай бұрын

@@asus_support my laptop is plugged in but not charging.. Neither their is charging light turned on during charge... My adapter are working properly

@asus_support 4 ай бұрын

@juliethvalentinapuetamanca1605 5 ай бұрын

Mi portatil asus vivock al encenderlo melleva a Myasus uefi y he usado varios metodos para salir y no me deja

@asus_support 5 ай бұрын

@rishitadeka2644 4 ай бұрын

The battery is showing 0% suddenly and the charging is showing but the its not increasing and. Showing 0%

@asus_support 4 ай бұрын

It is possible that the issue is caused by a battery malfunction. We suggest referring to the following FAQ to check the battery using MyASUS. www.asus.com/support/faq/1043914/ Check the battery health You can check the battery health status via the battery diagnosis tool in MyASUS app.

@WOLKODAF18 Ай бұрын

Загрузите пожалуйста инструкцию для телефонов asus rog phone 8 pro Как настроить armour created !!! Please download the instructions for the phone asrog phone 8 pro how to set up armure created each function is responsible for what😢😢😢

@foxmulder8137 2 ай бұрын

А где можно купить оригинальную зарядку?

@asus_support 2 ай бұрын

I would suggest contacting the local customer service to inquire about the nearest sales location for your purchase. The following is the contact information: www.asus.com/support/CallUs# Thank you.

@foxmulder8137 2 ай бұрын

@@asus_support России нет

@rudyplay94 2 ай бұрын

My Rog Ally actually broke, after the BIOS update it stopped turning on, only the Asus screen appears and then the black screen flashes twice and the BIOS doesn't open either, we've even tried to insert it back into the chip, without success, I believe something burned on the motherboard. CHALLENGE AND REWARD, whoever comes up with the solution to this problem, if I can't solve it, I bought the most expensive paperweight of my life.

@asus_support 2 ай бұрын

According to what you described, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@CynthiaButler-dp5bz 3 ай бұрын

Tp 401m Please find me one

@CynthiaButler-dp5bz 3 ай бұрын

I need it for my laptop flip 14 I’ve never used the laptop. I kept it out in the cold, one night real cold winter and then it never started up again.

@asus_support 3 ай бұрын