How To Solve HIKVISION OFFLINE Issue | Hikvision OFFLINE to ONLINE

[@hikconnect]

How To Connect Hikvision DVR To Mobile Phone : kzbin.info/www/bejne/sKqugqWQpc-MiMk

[@andicampbell8621]

I can`t see my cameras when away from my network using the PC software. Will adding the 'alternative DNS server' mean that I can? I can see the mobile app no problem but it suits me better to view on the laptop. Or should I do something different.

[@hikconnect]

Cek this video kzbin.info/www/bejne/oV7YZpyrgdZ1qNE

[@Adam-kv2cf]

Hi on my mobile phone in the Hik-Connect app it says the device is offline but on the tv it’s working what do I do about this?

[@hikconnect]

You can logout from APP, then login again

[@anithadaisy]

Tried logging out and log back in, still it is in offline. How to make it active? Can you please help bro

[@hikconnect]

First, check your Internet connection by check your Cable connection. Make sure you have already set dhcp on network setting, and make sure your device get ip address. Then make sure you already Enable Hik-Connect service.

[@anithadaisy]

Thanks bro. Internet connection is stable I've checked it now. hik app works on tv but not on phones connected to it.

[@anithadaisy]

Is there any other way to solve it remotely as I'm far away from home where the set up is. Am in a different country now. Please help me

[@ifeoluwaomidiranganiyu5552]

Hi, Hikvision, my camera always enter offline mode on my ivms but once i go to SADP or life view to reconnect it will work for 4-5mins and enter offline mode and other ip camera's are working fine,

[@hikconnect]

This is an intentional limitation to reduce cellular broadband bandwidth usage. If you require more than 5 minutes of Live View, we recommend adding your device via IP Domain on the Hik-Connect app with port forwarding.

[@hickond]

I changed DNS like on your video and it works! 🎉 thank you!

[@hikconnect]

You're welcome

[@INDIANARMY-yl5ri]

How

[@hickond]

⁠@@INDIANARMY-yl5riWhat how? The answer is on the video, please watch it again.

[@stani3337]

Jaki wpisałeś DNS?

[@stani3337]

Hello What to do if on a tablet and on a phone in the Hik-Connect application with Android, after turning on the LIVE view, the image stops after about 10 seconds, the green LED goes out and the information that the camera is offline is shown. I go straight to the Hik Partner Pro app and the camera is online there. The question is why? Thank you very much for your help

[@hooplernono7033]

Gosh, I Love you,you are the only one,who showed the " refresh " button, it helped me a lot,thank you!!! God bless you

[@aliakbarsidhik7435]

I have recently installed cctv but every 2hr the system goes offline. Then i restat dvr and it will be online. But again after sometime it automatically becomes offline. What is the issue why is it like this pls reply sir

[@hikconnect]

Maybe your device need to be upgrade, please contact support in your Country or send email to [e-mail] or [e-mail] to get more support

[@siyoumy]

Halo 1st time i connected it to router it was working automatically and was very easy after like 2 hours it went off line When I connect LAN it shows offline on the screen I think the LAN input is not working and I bought it this month and started to use it last week i even try different cable still the same but when I plug another dvr it's working and get online

[@hikconnect]

Maybe you need upgrade your firmware

[@siyoumy]

@@hikconnect how do I do that because it can't connect to the router I can't c it in the router connected list but at first it did and I regester online then same day it disconnected

[@hikconnect]

You can try to change your device nic type on network menu

[@beatzbyjay24]

i have been trying to configure my device to view through the mobile app hik connect on iphone and i keep getting error code 0 i never seen that before and cant seem to find anything on how to resolve any help is greatly appreciated

[@hikconnect]

Check your platform access status, already online or not?

[@beatzbyjay24]

@@hikconnect i have to check that i might be set to offline

[@hikconnect]

You can check your cable connection to router, make sure your device get ip address from router

[@cctvupdate]

*Nice Tutorial Brother!!!, in other case some of the things that often cause hik-connect offline are because the network is not in the dhcp setting, then the internet connection drops, and the lan cable is not properly connected*

[@hikconnect]

Thanks for your support 👍👍

[@Moamrst]

My DVR is connected via LAN. But once the DVR is connected it keeps rebooting maybe 12 time or more/ day. When i remove the Lan cable it works perfectly without rebooting. Can you please help?

[@hikconnect]

Change your ip address, maybe any conflict ip address

[@stevefield9968]

Hello I'm using Hilookvision on the android app and it works very well. However using the PC app it's very patchy. It's very slow to start, Sometimes it streams live video but then hangs. Sometimes it won't stream at all. I have a fast fibre connection at both ends. It's very frustrating. The manage remote device seems to work OK.

[@hikconnect]

On the computer, what application do you use?

[@aviralbinda]

Tried everything mine live view starts for a second and says network unstable i have 200mbps connection and getting 195mbps speed constantly Please help i have tried everything my firmware is up to date Checked all the ip address and settings My live view on mobile runs when i start but after 5 seconds it says network unstable reconnecting I have lan cable attached to my nvr Changed lan cable also still no solution Any help will be appreciated Tried with google dns also On hik connect mobile app speed shows but after 5 seconds speed goes to 0mb

[@hikconnect]

If you have public IP address, you can connect with that, and do port forwarding

[@ladyannemiddletonsho]

the app on my phone says offline but i cant seem to get it to reinstate the online mode - camera is on at main screen?

[@michaelvinoth7866]

Hi, my cctv is working fine in Tv. But if I view in mobile it’s show offline frequently.

[@rakibulhasan3515]

If my Hikvision DvR is shut down due to current outage then the current out is not auto online then in that case I have to reconfigure and go online. What is the solution to always do auto online show?

[@hikconnect]

Make sure your network setting is dhcp. In some case dvr need to restart to get online again

[@rakibulhasan3515]

@@hikconnect I'm sure my network is DHCP. When the current goes out, the DvR is restarted, isn't it? When the router is turned off, when the router is turned on again, DvR Auto goes online again. But when the DvR is off due to the current going off, in that case the current goes off, in fact the auto is not online, then I have to configure it and go online. This problem needs to be solved by configuring

[@hikconnect]

Please contact support in your Country or send email to [e-mail] or [e-mail] to get more support

[@aroyewunkingsley6001]

@@rakibulhasan3515 i hav same issues as your, please were u able to get it solved?

[@mobileapplicationgamedevel4701]

I'm using Hikvision DS-7608NI-Q1 this device can't online , I'm trying lot of tutorial videos but can't mach

[@naveen7206live]

Hi, Can you help me on steps on how to solve ‘Offline Status’ issue when I am not at home? If I am out of town and need to resolve the ‘offline status’ issue?

[@hikconnect]

I think you need some one to restart your device or your router

[@naveen7206live]

@@hikconnect Is it not possible remotely?

[@hikconnect]

[UPDATE 2023] How To Hikvision DVR Network Setup : kzbin.info/www/bejne/sJWZY316p5WjgLc

[@hafizapatel650]

hi pls help. on my iphone my cameras were working fine but ive changed phones and now they are showuing offline. Ive tried using the SADp tool but nothing comes up on it. I am using wondows on my laptop. pls help as no setting etc has been touched.

[@hikconnect]

What type of your device

[@shanxoxox8491]

What you need to do is see if ur internet wire works if it does unplug it and go onto network then IP address remove all the IP address with the internet cable out then turn camera off plug internt bag in and hopefully it should have ur IP address from the reset wires connection. When setting up the camera they always have a IP address that u need to change hope this helpted it worked for me ❤

[@IpitoI]

My wte2 lost a lot of time, any idea? Some time work with shutdow

[@mubeenwaseem8307]

Hey bro i can't see my cameras in hik connect app when i use another wifi please tell me how i can fix this

[@hikconnect]

First, make sure your device connection status already online, then add device by serial number not ip address

[@mubeenwaseem8307]

Bro app contains only 8 letters serial number but my device have 27 digit serial number

[@hikconnect]

You can find the serial number on the box or under the dvr

[@mubeenwaseem8307]

Bro it said unbind the device pls how I unbind the device from mobile bcs my DVR is old dvr

[@hikconnect]

You need to login with your Old account then delete the device, But if impossible you need contact support in your Country to unbind the device

[@lukekens6495]

Hi will this fix network unstable message on Hik-Connect app thanks

[@phoolchandsharma8081]

Mere phone mai Camera setup connected hai Par wo Mobile mai offline bata rha hai ... Recharge 1din pehle hi kiya tha..pls reply me

[@hikconnect]

Please speak in English

[@phoolchandsharma8081]

I had already connected my CCTV camera to mobile but It now showing Offline. We Did the balance on Wifi 1 day before only .

[@phoolchandsharma8081]

All connections of wires are also right

[@phoolchandsharma8081]

Also tried to log out and log in

[@hikconnect]

Please use primary DNS with ip address router gateway, then use 8.8.8.8 on secondary DNS

[@kiritokun1791]

Dear HIKvision, Please fix the issue with 265+ with HIK-Connect. I have no problems with PC when viewing or playback via the web browser. However with the 265+ enabled and I usually get connection lost and unable to establish. This is not a wireless problem or else my PC would experience the same. I am using android/apple with the latest updates installed and version. Please advise

[@hikconnect]

Please contact support in your Country or send email to [e-mail] or [e-mail] to get more support

[@kiritokun1791]

@@hikconnect thanks will do

[@moviechannal1]

Sir hikvision dvr cofe rauter se online kiya tha me or jo sim lgya hun rauter me uska 1.5 gb 30min me hi pura khtam ho jata h or sirf dvr me hi uska net khtam ho rha h others or kisi device me connect nhi h wifi fir bhi internet khatam ho jata h

[@shorthli]

I did exactly the same, it went to online, but in the main bar device is showing offline and its not working.

[@alireza9466]

It doesn't work for my NVR Hikvision is awful in P2P

[@Musicvibe881]

Help!! I cannot see my DVR in SADP tool but I can see the wifi cameras. Everything is connected to the same network and DVR status is online. When I tried to ping the IP, the destination host is unreachable, and when I typed the IP in the browser, it says "this site can't be reached"

[@hikconnect]

I think your lan and your wifi connection is isolated

[@Musicvibe881]

@@hikconnect Isolated? Hmm.. but we have only one router at home. Does it mean that it’s isolated on the router itself?

[@hikconnect]

Yes, you can Try using lan connection at all, don't using wifi connection

[@Musicvibe881]

@@hikconnect I will try it. Thanks a lot!

[@hikconnect]

You're welcome

[@rcreddy7500]

I try same like this.. NVR coming into ONLINE and when I want to see in mobile I open application and selected cameras.. The NVR coming automatically restart.. What's problem

[@hikconnect]

Are always like that or just one Time?

[@rcreddy7500]

@@hikconnect from 5 days like this..

[@hikconnect]

Update your app

[@rcreddy7500]

@@hikconnect yes thank you.. I make update it's working well.. Thank you

[@hikconnect]

You're welcome

[@thecountsaintgermaine7937]

Hi, I have a new wifi hub and now I can't view footage via the app. The system says 'offline' what setting do I need to change please?

[@hikconnect]

Make sure your device already enable dhcp option on network, then reboot your device

[@sirazsaleh5942]

Mine is showing offline I have reboot it few times and shutdown and still showing offline. Internet is connected, as it showing on Sadp and Router settings. I can log into to the IP address but on the app it is not online and showing offline on app and platform access. Any ideas

[@hikconnect]

Maybe you can use DNS of your internet provider. Contact your internet provider then ask the special DNS to online CCTV

[@vipinparappalli4414]

Will this problem occur if smps are compliant?

[@hikconnect]

What you mean about smps?

[@vipinparappalli4414]

@@hikconnect In case of any complaint to smps, when the dvr is restarted, will the dvr that was online go offline or what is the reason for being offline?

[@hikconnect]

Maybe your internet provider was blocked the cctv stream connection. You can try using DNS from your internet provider

[@GopalKrishnaKulkarni-x7j]

Where can i get QR Code from platform access in web browser Kindly..

[@LMALMALILLMM]

Hello, the qr code can only be found on the monitor connected to your recorder, if you can only access the web interface, you can try to connect your system via serial number

[@andreizaharia2301]

Am instalat aplicația pe telefon și după o perioada nu mai ma pot conecta,îmi scrie pe telefon ca dispozitivul este off-line.

[@kentteng1427]

Help.. i can't format ezviz sd card. I use 256gb sd . stuck at 26% and failed. Then i change to 128gb sd can format till 100% but the status abnormal.. not working

[@hikconnect]

Are you use sd card type especially for cctv like Sandisk max endurance or just use sd card like generally for mobile phone?

[@cenicenka7895]

Hi. I changed my internet provider yesterday and my cameras are saying offline.what do i need to do thx. 😊

[@hikconnect]

You can re setup your network - make the IP address same segment with new provider

[@shahrozeanwar8018]

I have same problem my DVR is not open in my mobile app I do this method then my dvr open in mobile app but when I turn off device and open next day then dvr not open in my app what can I do now ? Help me please?

[@hikconnect]

You can try to restart your device and your dvr

[@shahrozeanwar8018]

@@hikconnect when I restart the problem not fixed same problem mobile did not show dvr

[@shahrozeanwar8018]

After that online I restart my dvr then same problem created

[@hikconnect]

Maybe you need upgrade the firmware if possible

[@MohamedIsmail-hf6yl]

In my mobile every 5 minutes. The video is autopause itself. How to overcome this issue..

[@hikconnect]

You can set port forwarding on your modem router

[@bobkhan5363]

Hello I changed my internet provider yesterday to virgin media and my cameras are saying offline will this help DS-7204HUHI-K1/P is the model I have

[@thecountsaintgermaine7937]

Hi, did you solve you issue? I am having similar problems. Thanks

[@bobkhan5363]

@@thecountsaintgermaine7937 yes I did, firstly check your Ethernet cable (mine was fine for yrs but then virgin hub didn’t like it) Second connect a monitor & mouse to the box and change the IPv4 address etc to new ones (these can be gotten through command prompt let me know if you need help I’ll send you a link to it) hope the above help

[@thecountsaintgermaine7937]

@@bobkhan5363 Thank you, please could you add the link as I have checked that it is getting Internet access and can see that it has an input active on the line graph. I haven't changed any IP address etc. so that makes sense that is why it says offline. Thank you for your help

[@thecountsaintgermaine7937]

@@bobkhan5363 I've sorted it now. Thanks for pointing me in the right direction 👍

[@bajothesparky2445]

How you set up hikvision camera to 3rd party nvr.Northernview for example?Thanks and cheers from Chicago

[@hikconnect]

If the nvr support adding camera using RTSP mode, you can use it

[@mitchsmith9553]

when i double click the IPV4 Address, google comes back with "this site cant be reached, .................... took too long to respond". How do I proceed?

[@hikconnect]

Make sure your device and your computer have ip address in same lan segmen

[@maxuribe4026]

how do you get to that webpage edit: ok i found the SADP thing but when i click on the ip the webpage doesent load

[@hikconnect]

Maybe your pc ip address not same segmen with your device

[@maxuribe4026]

@@hikconnect how do i fix that

[@hikconnect]

Make sure your device and your pc connect to the router that provide dhcp ip address.

[@maxuribe4026]

@@hikconnect they both are connected to my router edit: the website loaded now but its locked and i have to try again in 22 minutes

[@maxuribe4026]

@@hikconnect now it just keeps saying my password is incorrect i even changed it but it still says its incorrect edit: i think its a separate username and password for the device then my account. the old owner must have put a password on it

[@rohandeshpande7515]

Hello Team, Is there any way for resolving this device offline issue remotely? The sole reason for a Security Camera is the absence of the individual.

[@hikconnect]

I think no, except you have vpn access to the network of camera

[@merlinmarek]

hello I have a hikvision wifi camera model DS-2CV2021G2-IDW unfortunately after wifi is offline after connecting the lan cable it is ok, I set dns, but it does not help please help

[@hikconnect]

Maybe you can factory default, then set again

[@mikeeyram]

If the camera is offline, how do you access it via a web browser? I thought it was offline.

[@hikconnect]

Connect network in same lan / access locally

[@mikeeyram]

@@hikconnect Obviously. When the camera is offline, the LED on the port is also off, but the infrared leds on the camera are on. Meaning the camera is on, but it's offline.

[@hikconnect]

Make sure you have set static ip for your device

[@mikeeyram]

@@hikconnect I could, if SADP could find it. It currently can't find it, as again the camera is offline.

[@fulufhelocynthiasandani8973]

Hi as soon as I leave the house,the app just says offline please help ,I want to be able to see my cameras while I am not home

[@hikconnect]

Make sure your platform access status already online

[@fulufhelocynthiasandani8973]

@@hikconnect yes it is online,when I am in the house everything is fine as soon as I leave it offline

[@hikconnect]

You add by serial number or ip address?

[@fulufhelocynthiasandani8973]

@@hikconnect I scanned the QR code on my app

[@hikconnect]

I think your platform access haven't online

[@adamkhan7517]

In playback No more connection are allowed. Please stop one or more connection and try again.. msg is showing how to resolve this problem

[@hikconnect]

Maybe your device already access by another person, please logout account from another device, than login again

[@orocimaru757]

my dvr TDV-5316-H2. I'am setup cloud p2p and online. But 5 minutes offline. and always online offline. what can i do

[@hikconnect]

Maybe your dvr to old, if posible upgrade the firmware

[@orocimaru757]

@@hikconnect please send me firmware for my dvr model TDV-5316-H2. And how to resolve if after upgrade my dvr can't booting.

[@orocimaru757]

@@hikconnect and in my platform error code 0x11

[@hikconnect]

For the firmware, please contact support in your Country or send email to [e-mail] or [e-mail]

[@Karl_welson]

I can only see my camera on my mobile when im on the same wifi as the hikvision . When im on LTE on my cellphone it doesnt work ! help me please

[@hikconnect]

Check on your dvr platform access menu, the connection status online or offline?

[@anorak2002]

@@hikconnect I have the same issue..Works on wifi but not on my phone away from home...Connection status says online

[@Karl_welson]

@@hikconnect linking status is succeeded , type ethernet

[@fatihkozankaya7972]

My phone it says its offline and when I try get in from computer it says password is wring and which is not wrong I know my password but it won't let me in why is that ?

[@hikconnect]

You can try to reboot the device

[@veicrabajales3855]

i bought cctv with 8 cameras. but when i connected to my mobile phone, only 1 camera can be viewed. how can i view all camera on my phone? please help. thanks

[@hikconnect]

You Just, click on + sign on Live View, than add the camera

[@lambertomarianojr.1569]

Not working i check my Internet IP and the internet connection on my DVR still offline i follow your instruction but not working

[@hikconnect]

Maybe you can set DNS DVR follow DNS Internet Provider or use 8.8.8.8

[@yasina63]

Thanks G. Watching from Ethiopia.

[@hikconnect]

You're welcome

[@ArtistHridya_2023]

90% of the time when we connect our mobile hikvision DVR, the DVR gets offline. Kindly provide the solution and give the customer help number.

[@hikconnect]

Please contact support in your Country or send email to [e-mail] or [e-mail] to get more support

[@kevinelove4711]

May I get a written instruction in text form? I can't follow the video instructions. Thanks.

[@hikconnect]

You should check one by one, make sure your internet is stable, Make sure your connection between modem router and dvr is okay, make sure lan indicator on back of device is blink. Make sure your device get ip address from modem router by enable dhcp option on dvr. And make sure you already enable hik-connect service on platform access

[@rajeshsaini7869]

In my dvr status show fe0e00000104. What its mean? And not doing online

[@iwatachannel]

same problem

[@duko3526]

There am installing a camera ,am able to live view on a browser but on the nvr its indicating camera locked

[@hikconnect]

Try to Unlock with the nvr verification code

[@duko3526]

@@hikconnect error prompt is operation failed

[@rcreddy7500]

I fix hikvision intercom.. But notifications not coming for Moblie and the device is online..how to solve this problem...???

[@hikconnect]

Please contact support in your Country or send email to [e-mail] or [e-mail]

[@psiho051]

How you fixed it ?

[@shaunr70]

what a pain in the arse this is one day everything fine on my iphone the next its saying offline i typed in the ip address etc as you have and its still showing offline i still have live view etc on my television its just my mobile phone

[@hikconnect]

Check your internet setting on the devices

[@shaunr70]

@@hikconnect sorted it out both plugs one near the dvr and the other near the router didnt have any green lights on i switched of then back on again and it sorted the problem thanks for your reply though

[@WildWazz]

Hi I am getting an error on mobile devices it says devices offline. The NVR is fine but on platform access it is offline with error 0xe0000102. Please can you help assist?

[@hikconnect]

Make sure your Internet connection is okay, un plug your cable, then plug to your computer, can access Internet or not?

[@WildWazz]

@@hikconnect Yeh it appeared the booster that was Wifi'd in needed resetting. After that was reset it then worked. Still cant get access to the online website though it said page not found. But the main thing is I can connect on mobile devices, just not the laptop atm. I contacted support but they said they only support the distributors and not end users and I cant get a hold of the installer so im stuck really.

[@batthinavenkatesh9245]

My dvr hanging problem once start the dvr working 3hrs only hanging and mouse pointer is not showing

[@hikconnect]

You can try release your harddisk first, or replace your power adaptor

[@batthinavenkatesh9245]

@@hikconnect chainged the power adopter

[@fahadzeb3506]

I have changed my wifi password, but after it my router gets offline. And cameras are not working in mobile . What should I do to get my DVR online

[@hikconnect]

Reboot your dvr, and if possible setting again on network configuration

[@fahadzeb3506]

@@hikconnect I did it earlier but still device is offline

[@fahadzeb3506]

@@hikconnect my wifi router is not catching internet , since I have changed the password.

[@hikconnect]

I think you need to factory default your router, then set again until have internet

[@fahadzeb3506]

@@hikconnect ok . Thank you

[@CheGoesOn]

Doesn't work. Tried resetting to factory defaults, also tried restarting the router many times, configured the settings as well. Linking status of the internet to the device is 'succedded' and can see sending and receiving traffics from the network settings. But it still is OFFLINE. It just happened. I was able to access it via the app this morning and then an hour later it's gone offline 🥺

[@aceweymouth3412]

I have exactly same issue, was working a few days ago, then suddenly just stopped working. juts offline.

[@hikconnect]

First, you can reboot your device, reboot your router, then make sure your device Already online on platform access. Make sure your device already connect internet correctly

[@badercanahuati7342]

@@hikconnect resetting my router worked for me

[@hikconnect]

Okay

[@EvantsStudio]

Hi which website i should go to , to get this access.i dont have a monitor

[@hikconnect]

You can use google chrome or Internet Explorer. Detect your ip address by using sadp tool

[@EvantsStudio]

@@hikconnect Hi I installed sadp tool.But it doesn’t show anything.When I check my hikvision app,it says my cameras are offline as I turned off my dvr by mistake.After I turned back on,it says offline.

[@hikconnect]

Make sure your device and computer that installed sadp tool already in same LAN.

[@EvantsStudio]

@@hikconnect thank you very much.Was a great help mate

[@hikconnect]

You're Welcome

[@rishirajbehera7183]

In Platform access it shows EZVIZ Cloud P2P. What to do?

[@hikconnect]

Just Enable, and make sure the status is online

[@crispalarca]

Hi po... Bakit po kapag mobile data gamit ayaw gumana.. Ano po dapat. Gawin?

[@shamjoe5950]

Any solution for “setting failed . Network port conflicted . Setup again “ ?

[@hikconnect]

Yes, or you factory default your device

[@davidmusa4240]

Is the admin password the one you create yourself for the mobile version

[@hikconnect]

Yes

[@abraarhabib3895]

Im having issues my device still says offline. Can someone reach out to me please.

[@hikconnect]

Please contact support in your Country or send email to [e-mail] or [e-mail] to get more support

[@kevaccountjioni946]

My DVR is offline giving error ( 0xe0000102). The cable to the router is ok . Tested it with a laptop

[@hikconnect]

Is your device ever online before?

[@thecountsaintgermaine7937]

Did you solve this?

[@Batagee476]

thanks the is very help full. Anyway Please i need help here to connect my hikvision camera on line..

[@technicalshare6602]

Nice video 👌

[@atenzlonzo3294]

how about on mobile phone?? the device is offline

[@hikconnect]

You can try to logout than login again

[@toddturner2356]

@@hikconnect Doesnt help

[@NoahsMissus]

@@toddturner2356 did you get sorted? Mines saying offline too I’m sure this happened last time they updated the app but I havnt got any updated message .

[@hikconnect]

Maybe you can update your app on appstore.hikvision.com

[@NoahsMissus]

@@hikconnect which one there’s quite a few downloads to choose from lol and thank you .

[@thebigboss1839]

Thank you it worked !!!! Life saver !

[@hikconnect]

You're welcome

[@Just4Gill]

at least say something or enable subtitles please, we can't understand the cursor pointing here and there.

[@ArifHussain-qn8nc]

Hello platform showing offline i have set all settings but problem is still same.!! Model, DS-9664NI-ST

[@ritamorello1560]

I'm seriously struggling trying to get my DVR online. The modem/router was reset and since then I can't get it back online. Any suggestions.

[@ritamorello1560]

In addition, when I select the DHCP the IP information disappears

[@hikconnect]

I think you need to double check your cable from dvr to router. And make sure the port router have Internet connection

[@edd8420]

It works without router's internet reply fasttt...

[@hikconnect]

Should have Internet connection

[@alexher1552]

Are you able to talk through your video ? All I heard was music, what is that ?

[@hikconnect]

Im sorry my English is Not good, If you want to listen my speak, you can see in other my channel at www.youtube.com/@cctvupdate

[@MDSHOHAG-yj7rg]

অনলাইন করার পর বারবার অফলাইন হয়ে যায়। কিভাবে সমাধান করতে পারি

[@paulstones1451]

Can’t connect mine to my phone on the system it self it says offline

[@hikconnect]

Check your internet connection from router to dvr

[@paulstones1451]

@@hikconnect it’s connected it’s not been connected to my phone for bout a year now but going on holiday soon so trying to get it sorted

[@mateuszbuturla3699]

On iOS 2/3 cameras are working , but the last camera shows it is offline , on Android 3/3 works

[@hikconnect]

Maybe compatibility issue with IOS

[@noraimausman5831]

This cctv can connect without wifi?

[@hikconnect]

Yes

[@yoyoyoyoyoyoyoyoyoyoyoy]

Not work always offline. I have others ip cameras which are online but one camera not.

[@hikconnect]

Maybe you do factory default for the offline camera, then repeat to set again

[@yoyoyoyoyoyoyoyoyoyoyoy]

@@hikconnect i did it many times whith same result. Maybe firmware versión? But its de mayor firmware versión and i dont known if i can download the versión

[@hikconnect]

Please contact support in your Country or send email to [e-mail] or [e-mail] to get your firmware

[@hikconnect]

*How To Unbind Device Hikvision : **kzbin.info/www/bejne/m6iammVum9R1r6c*

[@stepakoun283]

when i click on ip address its showing that ist unaviatable

[@hikconnect]

Make sure your device already connect to the router with lan cable

[@kingbrowney1018]

Mine says offline and goes to online after a restart but the next day it says offline again. How do I fix this I tried everything?

[@hikconnect]

Try to upgrade the firmware

[@kingbrowney1018]

@@hikconnect firmware is the latest

[@hikconnect]

Maybe you can check your lan cable or your internet connection stable or not

[@kingbrowney1018]

@@hikconnect checked both. Cable is fine and internet is stable. It still disconnect after a couple of hours. I believe this is something to do with the network settings

[@ArtistHridya_2023]

Same problem here. Customer care service must be provided at home to improve the brand loyalty of the customer.

[@ozgurcicek996]

Sensör ekleme ile ilgili de bir vidyo çeker misiniz?

[@userdead9570]

PLZ HELP 🚨 Sir my camera is offine after upgrading it in the app

[@hikconnect]

Re upgrade again using manual usb upgrading

[@userdead9570]

@@hikconnect sir the cameras are showing no network video

[@Hu55a1n]

In platform access, I enabled it, then also it says OFFLINE, what do I do, my device is Hikvision DVR 16 port

[@hikconnect]

Check your network setting, use DNS Google or use DNS from your internet service provider

[@Hu55a1n]

@@hikconnect ok thank you , and if i only want to connect from the same router what should i do? Then should i only use the google DNS?

[@hikconnect]

If you just want to connect from the same router, just add local IP address to the app

[@Hu55a1n]

@@hikconnect thank you...

[@hikconnect]

You're welcome

[@EkremKekik]

urgently hik connect camera appears offline on my phone

[@hikconnect]

Try to reboot your device or logout from the account and login again

[@Maruti-zp6yh]

I m using bsnl broad net… hikvision always offline statu… aapne jo setting bataya fir bhi same problem…

[@hikconnect]

Confirm to your Internet provider. Request to open akses for cctv online.

[@lodhielectricals5085]

Wifi se connect kaise krna h???

[@vivek_shrivastava]

What not opan osd menu in hik connect app.

[@hikconnect]

You can Find osd menu on Local GUI

[@vivek_shrivastava]

@@hikconnect we can not opan by hik connect app. Plz provide step by step process

[@hikconnect]

I think better you can contact support in your Country or send email to [e-mail]

[@joginderkumar1759]

mera online nhi ho pa rha kya kare

[@Banyuraja]

I was login on my hikvision, but after reboot i cannot login again, why is this happen?

[@hikconnect]

Maybe your ip address was changed

[@Banyuraja]

@@hikconnect no sir, after reboot i have an error "wrong password".

[@hikconnect]

I think you need to password reset

[@rintran7350]

How can I get liveview data of local camera via internet?

[@hikconnect]

Use mobile app or use web browser?

[@rintran7350]

@@hikconnect I mean, I want to make a server can access livestream of many camera at local, because we dont have many a static IP for camera

[@hikconnect]

Im not sure can Explain that, please contact support in your Country to get more assist 🙏

[@mnm1987]

Unbind Failed DVR-104G-F1