How to Talk to Customers - Polite and Professional Business English for Unhappy Customers & Clients

[@cannyy_just]

Thanks for a good lesson!

[@highlevellistening]

You're very welcome - thanks for studying with us once again!

[@samantharajapaksha6529]

Thank you.❤❤❤

[@ahamedrizan1161]

Great video. Thanks a lot kate and Mark.

[@highlevellistening]

Our pleasure!

[@MiguelMangada]

Great explanations

[@highlevellistening]

Thanks so much! We're glad it's been helpful!

[@emanelbanna3338]

I'd like to thank you. I love listening to your conversations. You both are positive and enthusiastic.

[@highlevellistening]

Thanks so much for your lovely message! We're so glad you like our channel (and us!) :) :)

[@alfredonieto4412]

Hi Kat and Mark, thank you! Not only am I learning and practicing my english, I'm also refining my sales and customer service skills. You are great teachers since you also make the lessons so fun to watch and practice. Best wishes!

[@highlevellistening]

That is so wonderful to hear! Thank you again for your kind comments, we really do appreciate them!!

[@УланТабылдиев-ф5д]

You're amazing teachers. Thanks a lot.

[@highlevellistening]

You’re very welcome - thanks so much for watching!

[@konradwaliczek2472]

Thank you for your video, it is very useful

[@highlevellistening]

Glad it was helpful!

[@BVperera]

Thank you Teachers ❤❤❤❤❤❤

[@highlevellistening]

Thanks for watching!

[@28430928]

This episode's teaching content is very useful. Thank you!

[@highlevellistening]

We're really glad you enjoyed it thank you so much!

[@andrea00f]

Splendid lesson today!!! 😊 Absolutely useful for me... ❤👌

[@highlevellistening]

That's wonderful to hear! Thanks so much for joining us today!

[@mohammadrakib2026]

Amazing content. Thanks a lot.

[@highlevellistening]

You're very welcome!

[@Jasdavid-jz3ed]

Oh this is a big help . Thank you 🥰

[@highlevellistening]

We're so glad you're finding it useful!

[@loihayydepbinh]

Thanks you guys so much

[@highlevellistening]

You're more than welcome!

[@IftekherAhmedTahsin]

Thanks for your time. we really appreciate it ❤

[@highlevellistening]

You're very welcome!

[@QuynhNguyen-vf2eo]

look like Amazon boss Jeff Bezos and his wife,

[@prashantkumar9192]

Thanks a bunch for your help it is essential for working professionals

[@highlevellistening]

That's great to hear! We made it for people just like you!

[@HalaAlhala-cv6vk]

Thank you

[@highlevellistening]

You're very welcome!

[@samantharajapaksha6529]

Thank you both teachers❤❤❤❤❤

[@highlevellistening]

You're very welcome! 🙏

[@olimovsherozbek1150]

Thanks for your time to make this content, I understand 100 %. I am familiar with all the words you have just used

[@highlevellistening]

That's great to hear! We're glad you found it helpful and can start using these right away!

[@amadougordiodiallo8367]

I appreciate you bringing this to our attention

[@amadougordiodiallo8367]

But here I am wondering why you used the present continuous with "bring" without an auxiliary

[@highlevellistening]

great question, I appreciate you listening to me. I appreciate you joining our class. I appreciate you cleaning the house. When we connect I appreciate you to an activity, we often use the -ing form. I hope that helps!

[@Muymagicos]

-Thanks my favorite teachers, I'm loving these phrases. I'M SORRY TO HEAR THAT. - THANKS FOR LETTING ME KNOW. -I'M WILLING TO HELP YOU -I'M TRYING TO HELP YOU STRAIGHT AWAY -THANKS FOR YOUR PATIENCE.

[@highlevellistening]

We're so glad you're loving these phrases - they'll come in handy!

[@abdelaziemsalah6178]

Well done ✔️ we need more phrases and expressions to how to deal with customers

[@highlevellistening]

Well we’re absolutely ready to make a second and third video helping with customers!

[@RadhaGandhi-w8b]

Thank you so much for your content especially for when when the first language is not English. It is very helpful❤

[@highlevellistening]

Happy to hear that! We're so glad it's been helpful for you, thanks so much for joining us!

[@ahmedellafy]

I am a new follower to your channel, and i found that this is the most helpful and beneficial podcasts I have ever listened to. Thank you dear and venerated teachers.

[@highlevellistening]

Thank you so much for joining us! We're so happy you're finding our channel helpful.

[@Free19637]

Hi. A few expressions, explain them. Then make a short conversation using them. I think this is the best way to learn/teach English. Thank you so much.

[@highlevellistening]

You're right, that's our favourite way to present new language as well!

[@eieiphoo8072]

I,myself os working in customer service industry this video helps me a lot Thank you both

[@highlevellistening]

Thanks so much for watching and we're glad it was helpful!

[@rosanacardoso8046]

Amazing teachers. Thank you for your patience with me😅🤭 My problems with English has been solved one day after another here.

[@highlevellistening]

We're so happy to hear that you're improving your English! We’re here to help, thanks for joining us in class today.

[@maryamb27]

Thanks a lot❤❤

[@highlevellistening]

You're welcome 😊

[@lakshmanrajapaksha129]

thanks a lot .great video

[@highlevellistening]

We're glad it was helpful!

[@e.scalise]

Hi there! First of all, I do love your lessons! I have a question, please: there's any real difference between "client" and "customer"?

[@highlevellistening]

Great question! Most of the time it depends on the kind of business we're talking about. - At places where a person buys a physical product that they take away (like clothes, food, electronics) or they visit a store full of products, they are a 'customer'. So supermarkets, clothes shops etc have customers. - At place where a person needs a professional service, like legal advice, financial advice, and they don't leave with a physical thing in their hands, they are a 'client. So banks, law firms, and tech firms (selling websites) will have clients. Hope that makes sense!

[@e.scalise]

@highlevellistening it's clear! Thanks a lot!

[@mohammadrakib2026]

​@@highlevellistening it's clear thanks a lot

[@maryamb27]

Thanks a lot❤​@@highlevellistening

[@learningenglishconversatio3683]

@@highlevellisteningThank you.

[@AymanAbdelrhman-w5i]

I do appreciate for what you have done us

[@highlevellistening]

We appreciate you for being here with us!

[@kyawsoewin1328]

❤

[@chisomabel1024]

You guys are amazing, I have subscribe

[@highlevellistening]

That's so great to hear thank you so much for joining us!

[@DanukaSenanayake]

Great. Thanks

[@highlevellistening]

thanks so much for joining us in class!

[@mohammadrakib2026]

Amazing conversation

[@highlevellistening]

We're so happy that you liked it, thanks so much for joining us!

[@omar2013xxxxx]

I completely understand your content

[@highlevellistening]

Awesome - well done!

[@MohammedKamal-gl9md]

thanks a lot

[@highlevellistening]

You're very welcome! Thanks for watching.

[@aydnalper1986]

This content was very helpful we appreciate. Could you prepare a content about the job interview?

[@highlevellistening]

Great idea! We've had that suggestion from quite a few students, so we'll definitely prepare a video on job interviews very soon!

[@sankarrajak9516]

Amazing, luv u both ❤🇮🇳

[@highlevellistening]

Thank you for studying with us again!

[@DCSDilshadAhmad]

It's new phrase for me : I'll handle this right away. Merci.

[@highlevellistening]

You're very welcome! We're glad we could show you something new!

[@FernandoPena-ug8rt]

Good afternoon my dear teacher.thank you for your time and teaching. Fernando pena from Angola

[@highlevellistening]

Thanks so much for joining us today! We appreciate your time writing a comment, have a great day!

[@HEROSFARLEYRDS]

Watching from Brazil.

[@highlevellistening]

Glad you're here!

[@菩提净明]

南无阿弥陀佛，非常精彩的一课，非常有用，很有收获，感谢，南无阿弥陀佛

[@highlevellistening]

Thanks so much for studying with us once again!

[@thinktankmoba3670]

this is very helpful. could you guys make more videos like this?

[@highlevellistening]

Yes! We have had a few requests and we will definitely be making more!

[@Tangent09]

Thanks😊

[@highlevellistening]

You're very welcome! We hope it was helpful!

[@Tangent09]

@@highlevellistening yes of course.

[@kyawsoewin1328]

I like so much it like the movie ❤❤❤ so excited for me

[@highlevellistening]

That's great! We're so glad you had the chance to join us today!

[@girlyranasinghe345]

Hi, thank you very much dear and you both know the art of yeaching. You are so funny and I keep my eye A to Z. Wish you all the best

[@highlevellistening]

Thank you so much for your kind words! We're so happy to have you here!

[@IsmailFedeer]

good

[@highlevellistening]

Thanks for watching!

[@icechow5531]

great

[@highlevellistening]

Thanks for joining us today!

[@wolfgangdurst267]

thumbs up is a no brainer for this quality content.

[@highlevellistening]

Haha thanks so much!

[@kovalskine1740]

❤❤❤

[@highlevellistening]

✨✨✨

[@dorotacytarzynska9302]

Hi Can you prepare a movie about angry client at the bank or in insurance company?

[@highlevellistening]

That would be a great idea! We will add it to our list of video topics for the future.

[@LilySong-Cambridge]

Kat, I saw you live streaming on Chinese social media Xiaohongshu, was that you in person?

[@highlevellistening]

Hi Lily! The only company I live stream with is Meisi, but I believe we do have a channel on Xiaohongshu, and I do live streams every day at 7:30pm BJT for an hour. If it's another company (we sometimes see our KZbin videos being live streamed by wechat channels without our permission!) then it is not me!

[@LilySong-Cambridge]

@@highlevellistening Got it, okay, so I'll come see you tomorrow night on the XHS live stream! See you tomorrow!😀

[@highlevellistening]

See you then!

[@highlevellistening]

If you join the live on WeChat I can respond and see your comments 🥰

[@mr.mousavi580]

In case, do you have any telegram channel ?

[@highlevellistening]

Not at the moment. We hope to expand our social media this year and we will let you know in the community!

[@annaonna17]

you're reading from the auto que Is there someone noticed that

[@highlevellistening]

We definitely have the key sentences and phrases written down, it's much easier to record that way, plus we make sure we're saying things as helpfully and quickly as possible.

[@abderrahmanekassi4302]

good evening .sorry , you have forgotten the important answer to an unhappy costummer to whom you haven't found a solution for his problem or you can't fix what he considers is wrong. what will say ? THANKS

[@highlevellistening]

Great point! We actually thought about this and decided it would be better to make as a separate video because there are so many different things you can say. We'll be posting that one soon!

[@jamal1619]

Hi

[@highlevellistening]

Hiya!

[@amadougordiodiallo8367]

Let me check on that for you I'll take care of that for you

[@highlevellistening]

Perfect! Well done with your sentences!

[@med.ely22]

Let me see, how I can fix that for you.

[@highlevellistening]

great practice!

[@SquidGameNew]

How to Talk to Customers - Polite and Professional Business English for Unhappy Customers & Clients Funny

[@highlevellistening]

That's what we tried to do haha