HP OfficeJet 6600/6700 Printhead Replacement - Detailed Printer Repair!

Hi
In this video, I'll do a disassembly of the HP OfficeJet 6600 (Same exact procedure for the 6700 Premium) and replace the printhead.
The entire repair process is pretty simple and can be done by anyone.
↓ Tools and things needed ↓
Torx T8 Screwdriver
Flat Screwdriver (2-2.5-3mm)
Tweezers could be useful if you drop a screw inside the printer
Paper towels
Glass cleaner (Windex in the USA and other countries is fine) if you plan to clean the insides
Latex Gloves
Of course, the Printhead
Link to buy the printhead: www.aliexpress...
Did I help you saving money telling you how to fix your printer by yourself? If that's the case and you would like to contribute actively supporting my channel and the content I make, you can donate any amount you want (even 1$ is more than appreciated) to help me create better videos at the link www.paypal.me/paolomarcelli
Of course, if you don't want to donate I'll still be here for any question regarding printer repair.
How to contact me:
If you need help fixing your printer, leave a comment under the video you're watching. I always reply to the comments whenever I have some time.
For commercial requests, send me an email to the address you can find in the "about" section of my KZbin Channel. Please consider that any email received for any reason other than commercial requests will probably be ignored. I don't have a service center and I don't do repairs for other people, I just make KZbin videos on how to fix printers :)

[@MrTet99]

Its been two years but could you add a video on cleaning or replacing the Ink service station (ISS) and bottom absorber foam? Many head failures are the result of this part being oversaturated with ink. Replacing just the Printhead will just cause another failure.

[@seansweeney5611]

My 6700 premium printer needed new printhead. It was saying there was an error with the printhead. I have installed the printhead as you have shown in the video. All went well until plugged in the printer. It still wont work. It says there is a problem with the print system. I wonder if I could clean the inside properly would that help. Do you have any video on this? What areas do you clean? Do you have a video on it? There is a lot of ink under where the printhead sits, black ink. does that area need to be cleaned? I have bought the printer head and changed it but now I am disappointed its not working as I thought I could save the printer and not have to buy a new one. Any help or tips would be appreciated?

[@PaoloMarcelli]

Hi! Problem with the print system? Usually it says there's a problem with the INK system. If that's the case I've a video on that, try to look on my channel for HP Ink System Failure. It's not guaranteed it works because it could be caused by different things, but sometimes it can be fixed by running a total ink re-initialization as shown.

[@kenneth_romero]

sadly there's a plastic piece preventing me from accessing the gears without ripping/breaking it. gonna just buy a new printer

[@_dinesh]

Thanks for the awesome video. I followed the your instructions. But now getting a "printer carriage cannot move error" but there are no obstructions. Any idea how to solve that error? Thanks in advance.

[@paulslattery1456]

I'm so glad I found your video production. You are the best! You saved me a lot of money and I became a new subscriber. Two things we a little different on my machine. 1.The gears that rotated clockwise to release the print head had a metal cover over them. I Just removed one screw and I could get to the gears. 2. The air hoses were threaded through the springs. I just left them inside the machine while I worked on it. These were very minor differences and did not give me any trouble. But...when I went to install my ink cartridges they would not stay inside the printhead. Why? Because my supplier did not include the little white swivel guides that hold the cartridges into the printhead. (Unfortunately I did not notice this until the job was finished) So... I figured out how to remove them from my old printhead and install them into the new printhead. The great thing about this? I was able to do it without disassembling anything. Thanks again from a "non technical" person in St. Paul MN, USA.

[@rickmorgan7034]

Like the man says, "you are the best"

[@leslieyoung7859]

Very informative video. Unfortunately the printhead is not available on Ali Express now. Ebay has them for around $46. I don't know if it is worth to fix it? Did your printer continue to work after repair? Is it still working?

[@PaoloMarcelli]

Hi Leslie :) Well I see it's available on AliExpress for me, maybe it's not for your country, but I'm just assuming. Try going on AliExpress.com and search for "HP Officejet 6700 printhead" instead of following the link and have a look at the results. The printer I repaired got sold, like most of the printers I repair are not mine, well they are but they get sold after they're repaired and confirmed as 100% working. I think this is a pretty reliable fix, but it all depends on the individual parts.

[@reinholdkonig4618]

Thank you very much. Your video is very good. I did it all. But I have still the same problem: "printer head does not exist or is damaged.

[@johnmaturo8659]

Paolo, thank you for this video! I do have a question, I mean 2 questions, would you please show how to remove and replace the LCD touch screen and do you know if I can remove and clean the ink spittoon( mine is very full of ink sludge). Thank you in advance for responding! John Maturo.

[@love220vv]

Hi, after I change the ink-head and put everything in place. when turning on ink-head start to hit each side hard! any idea what I did wrong ?

[@PaoloMarcelli]

Hi, yes! The Encoder strip is not passing through the sensor. Remove the printhead again and reseat it being sure that the encoder strip (the plastic strip that runs from left to right to all the lenght of the printer) passes inside the black optic sensor on the printhead :) Paolo M.

[@love220vv]

ADCSFXworks thank you very much

[@ddstitt]

Ali express took 3 months went thru us customs on 10/17 had ordered on 9/25 and on 10/18 was told it would be delivered in 2 weeks no updates of movement until 12/24 and arrived 12/26….the supplier was of no help and could never get alliexpress to respond

[@andreasmitsis3261]

By watching your video I managed to successfully replace the printhead of my Officejet 6700 Premium yesterday in the most sustainable manner! Even any highly sophisticated technician would inevitably benefit from your professional expertise here. Thanks so much, Paolo!

[@idontreallylikeyoutube]

I hate this printer!

[@toogiethompson4922]

ok...just did this AND now my cartages! won't stay in actually they go in and spring out should i try repeating the process or can you tell me where i went wrong?

[@lesliemarks563]

ok so i had a back up 6600 everything was fine until inserting the small cable did not go in and then a piece came off, and there was no place to hook on of the springs. I will step away for a minute. Taking it down was easy even the scanner the hard part was reassembly. hope i can fx.

[@raecosman]

The constant movement of the camera from side to side! Sooo annoying!!! I got dizzy watching the video.

[@jackchappell001]

Still a great video and helped me tremendously!! Thank you!

[@joachimkeppler9190]

Thanks for this wonderful detailed video. It is very helpful to replace the print head step by step. I would propose one litte improvement, at minute 14 the insertion of the new print head is shown. There is missing a remark that the encoder stripe has to be checked that it is inside the LED barrier of the PCB. I didn´t considered that and wondered why the print head could not find a defined position afterwards.

[@staceyw5406]

Very detailed video. I changed the printer head and Im still getting the ink system failure. Can something else cause this?

[@PaoloMarcelli]

I've a specific video on the ink system failure! Look for it on the channel

[@Txodi7777]

IT WORKED. The only part that was quite difficult was the part of removing the scanner, the rest of the tutorial is so good.

[@rdhawk777]

also I have ink below where the print head rests Is that why it failed Leaky cartridges?

[@sandiefletcher977]

By watching your video I was able to clean and replace my print head. When I reassembled the printer it gives me an error saying the printer cartridge can't move. It does move but it slams up against the right side of the printer. 😢 please help!

[@PaoloMarcelli]

Hello! The CR Encoder Strip doesn't pass through the black sensor at the back of the printhead, the encoder strip is a plastic strip that is attached to both sides of the printer and passes through the carriage, if you need an image I can send to you via email :)

[@rickmorgan7034]

Well, been waiting for a reply but I guess you are not going to respond to my other question in regards to the placement of the encoder strip to the support bracket that is located on the left side of the printer Officejet Pro 6968.

[@PaoloMarcelli]

I answered to your email yesterday morning at 9:17 CET! Check your email inbox and spam, it should be there.

[@kevinpaugh1803]

The video is great! I have the HP 6600, I wanted to know if I add a duplexer from the 6700, can I then print both sides of paper like the 6700? Do I need different drivers like from the 6700 to get the duplexer to work?

[@erviom]

Hi , where did you buy your new printehead ? which seller on Ali ? It is a jungle :)

[@PaoloMarcelli]

Hi! The one I ordered is not available anymore, but this should be perfect: www.aliexpress.com/item/Testina-di-stampa-per-hp-932-933-uso-per-hp-Printer-6100-6600-6700-7110-7610/32932859148.html Paolo M. :)

[@bartvannimmen]

@@PaoloMarcelli Ciao Paulo, Thanks a lot for the very clear and illustrative video. For the replacement of the printhead however I can not find it with the link. Any update ?

[@FrankDisseldorp]

Before I buy a printhead and start replacing it, I've got to ask. Is there any way to diagnose 0x61011bed on the Officejet 6600? It's a lot of hassle only to find out that a new printhead wouldn't fix the error code 0x61011bed.

[@a.s.7578]

Thanks so much! It really helped us.

[@ejoshcoron]

Thank you! Feel confident I can do this..gonna order a printhead

[@fanwan1206]

Hi I opened up my printer and found a lot of black ink in the printer cleaning part on the right behind the screen. I have cleaned it up but it's not perfect. I keep getting a printer failure message about the ink systems. What should I do? Seems like there is a leak somewhere? I read it's normal for some old ink to be collected somewhere in the printer 😅 is it a printhead problem or what do I need to do to fix it? I have been using non hp cartridges before but now bought a black hp cartridge

[@2012kreed]

Excellent Video.... I knew nothing about how to open up the printer before I watched your video. All I knew is that I was getting an HP error that said: *Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. If the problem persists, contact HP. 0x610000f6.* I researched the error code via HP's website. None of their fixes worked!!! So I watched your video, Pulled printer apart, Cleaned inner parts (Especially printhead) with glass cleaner (409), a messy process LOL, and put back together. Printer now works better than I could have ever imagined!!! Thank you so much for posting this video.... I will definitely refer others to your videos!

[@danielmaximoalparone1665]

Ben fatto, molto chiaro. Mi ha permesso di risolvere un problema diverso da quello del tutorial, ma che richiedeva l'accesso al percorso di stampa. Grazie

[@Davpana]

Hi Paolo, i'm from Milan but i write in english if possibly helpful for someone else, my printer drove me mad, it's a HP Officejet 6950 with printhead problem error message, after hours spent thinking it was software issue (found the service menu entering sequence, done an eprom reading, found the default S/N to be able to fully reset printer to factory state, found a video explaining how to skip setup cartridges request on init phase) then i had to trust to the bad heads, bought one group on Aliex and easily replaced it.. after all this wasted time the final surprise, a new sticky error of paper jam, this due to the waste ink sucker block that remains lifted under the printhead and prevents the carriage from side movements, the carriage begins the run to center , it stops and the error appears on display, no paper inside !! i have tried moving by hand the left side big wheel and the sucker block returns back but when i launch a print the same stuck situation happens.. thanks 4 the long reading.. bye..

[@PaoloMarcelli]

Hi! My name is not Marcello as you can clearly read from the channel name, but oh well... In your case, I think it could be a problem with the CR Encoder Strip, if it doesn't pass through the black optical sensor behind the printhead, the printer detects a paper jam at the carriage section, and it's easy for the CR encoder strip to get out of position when you replace the printhead, check if it passes correctly through the sensor and also check if it's stained with ink, in that case clean it with a cloth or paper towel using some glass cleaner (like Quasar). Thank you for shariing your experience!

[@Davpana]

@@PaoloMarcelli Thanks master! ( as you can see i had fastly corrected to Paolo) bye..

[@staceyw5406]

I rec'd a new printhead. Now I'm only having issues with the black ink cartridge. It keeps telling me to check for a leak and turn the unit off and the back on. I changed ink cartridges and still get this issue. Can you help?

[@LorieRaymond-f1z]

Sorry as much as I wanted to know how to do this but your video is all over the place and actually made me sea sick...

[@PaoloMarcelli]

sorry, it was one of my older videos :/ now they're way better :3

[@sandiefletcher977]

Also can you help me take the cleaning station out to be cleaned?

[@shaktisinhgohil555]

Hey I follow the same procedure but my printer showing printer carriege cannot move problem can you help please

[@PaoloMarcelli]

Hi! The CR Encoder strip is not in place correctly.

[@valeriaalmeida7479]

Thank you very much this was very helpful! My printer works!!!!!

[@CrAzYTaNcOm]

After getting error carriage jam on officejet 6700 premium, I've replaced the power supply and now it works fine

[@golfgggedle9334]

removed printer head as shown in video ok- found black ink leaked bottom of printer head . looking at back of printer and inside left side black ink leaked onto printer part vary bad alot of ink don't think it can be cleaned. Is it worth fixing, alot of ink really bad. Your video was vary good telling how to remove head. Thanks Gary Edler

[@golfgggedle9334]

send your advice on repair or scrap printer

[@PaoloMarcelli]

@@golfgggedle9334 Hi! If you clean it ink will continue to be collected there, it's waste ink. If it's just a matter of cleaning it I'd try, but if the printhead failed honestly I'd buy a new printer, but definitely not an HP.

[@tgffgbvcjgffyhggghb9712]

I came across your video....Im having issues with my printer....says it is a printhead fail or that it is missing....so with this I also would need to go ahead and replace it? are the printhead parts still available now??? please let me know?

[@dennisbrown4966]

do you have a video on the canon s520 pixma printer?

[@rickmorgan7034]

If you didn't get the pictures, send me a link or not, so that I can forward the two pictures of what I am talking about. Maybe the pictures will clear up any questions in regards to what I am talking about. If you don't want to send me a link, please let me know.

[@PaoloMarcelli]

I already answered your email!!!

[@rickmorgan7034]

@@PaoloMarcelli ok, so no response on how the small silver tab that holds the plastic strip in place and how it is placed inside the printer? Checked your videos, nothing there to help me???

[@lesliemarks563]

WHAT A NIGHTMARE. GOT THE PRINTER BACK TOGETHER BUT THE SCANER STRIP WILL NOT GO IN AND THE BLUE THING ON THE BACK OF THE SCANNER STRIP CAME OFF. I AM CHECKING IT BEFORE I PUT THE SCREWS IN NOW TWO PRINTERS ARE JACKED UP. I WILL NEVER ATTEMPT THIS AGAIN!! IF YOU WANT 2 6600'S FOR PARTS LET ME KNOW. UGH

[@lesliemarks563]

THANKS FOR RESPONDING

[@2012kreed]

@@lesliemarks563 Did you ever get that fixed??? I know that you kind of have to finess it back into place... it helps if you grip it close to the contacts as this part of the strip is more firm than the rest of the strip... I also had a small issue getting it to go back into place but then noticed that I was placing it back in upside down... I had to re-watch the video to notice that the electrical contacts (the side with metal) actually face up and not down...

[@billmellinger1134]

All of the 6600 replacement heads I look to buy is not showing the white paddle things by where the ink slides in. Can they be switched from old to new or should they come with the new one.

[@lesliemarks563]

i had the wrong print head it was too hard to order on your cit it asks to slid and will not slide and send a code with no place to put itl

[@2012kreed]

Amazon and E-Bay both have them there as well... Just make sure the picture is correct and it says that it is compatible with your model.

[@siegfriedschm9291]

Gutes Video, gut erklärt. Aber die Kopfkamera ist ein wenig daneben. ansonsten alles Gut

[@flintwithers8460]

Great video! My problem is that I am now getting an error that the print cartridge cannot move...but it is moving before the error occurs. I have restarted twice after waiting 60 seconds but keep getting error. Any help is greatly appreciated. Thank you!

[@jerrycolombo]

I've got the same problem, getting the error "The print carriage cannot move" after removing and cleaning the print head.

[@edgarprazeres8106]

Same here, it show the message that "the print carriage cannot move" but i can move manualy its not jam or any paper inside. Its working great before this. Any help?

[@johnnymusa]

Me too

[@flintwithers8460]

@@johnnymusa I finally just tossed mine in the garbage.

[@repeter2]

Hello. Terrific video, great detail and clarity. But trying to follow it on my 6700, when I get to about 6:12 in the video where you unlock the print head by turning the white plastic gear at the left end of the track, I am stumped. That gear is covered by another part on my printer, almost like a chain guard on a bicycle, and I cannot get a finger on it to rotate it. I managed to get a screwdriver onto it to try to rotate it, but it doesn't really go, and just springs back to its original position after I move it only a couple of teeth's worth. And in the process of doing that, the left end of the mylar-like tape that runs along the tubular track into the print head popped off - and I'm not sure what it's supposed to connect to. Is there some way I can send you a photo of what it looks like, both the cover over the gear, and the end of the mylar tape that has a hole in it but nothing obvious to hook it onto?

[@repeter2]

I actually sort of solved my own problems. First, I found a flat springy piece with a hook shape on the end that looked like it lined up with the mylar tape, used a screwdriver to flex it in the right direction, and managed to hook the hole in the end of the tape onto it, and it looked okay. Then I put it back together and powered it on. Still got errors about the ink system.and possibly missing print head, but when the print head moved to the center, I grabbed it with my hand and unplugged the printer. This left the print head unlocked, so I could slide it back and forth without having to deal with the inaccessible white plastic gear. Before ordering a print head I wanted to make sure I could do the job. But in fact, I'm thinking I should try manual cleaning first, as reviews of various print heads are very mixed, even the ones that appear to be perfect replacements often don't seem to work. I had thought that the springs that fit over the ink ingress ports would interfere with fitting the syringe used for cleaning , but it seems like the springs are soft enough that you can just push them aside when you fit the syringe in place for cleaning.

[@PaoloMarcelli]

@@repeter2 Hi! First of all, just some of those printers have a black cover on that white gear, so you've done a good job deciding to power the printer on and unplug it, as it's so much easier than removing that cover. Onto the printhead: When you get a printhead failure it's never a matter of cleaning, that can only cause printing quality problems and not detection problems, so if the printer gives you a printhead error you just need to replace it! I've done even a video called "Is the hp printhead really missing or damaged?" where I show after a few diagnosis attempts that the error is caused by an electrical issue, and cannot be fixed. Paolo M.

[@repeter2]

@@PaoloMarcelli Thank you so much! It seemed likely to me that it was an electrical/sensor problem rather than clogging, but it's hard to know for sure. So one other thing I've seen that I suppose might also have a sensor that could trigger the error is the "waste ink" pads and tank, as at www.octoink.co.uk/categories/Waste-Ink-Solutions/. I'm thinking that the feature might be specific to Epson printers, but on the other hand, the 6700 uses a lot of ink and there must be some excess that has to go somewhere. If you could rule that out, I'm ordering a print head and keeping my fingers crossed, since customer ratings for new print heads at Amazon are not encouraging.

[@repeter2]

Oops, I just saw your reply here to @dbbdb: "The ink gets pumped in the service station, which contains the waste ink pads. In order to clean the waste ink pads or replace them, you need to remove the entire printing system, then the service station (cleaning unit just to be clear), open it, and then remove the pads." So the 6700 has such a thing, but it's even harder to access than the print head. Any chance you could do a video on that? But I guess my more immediate question is, do you know if there's a sensor on the service station that could possibly trigger the print head missing error?

[@PaoloMarcelli]

Hi! Sorry for the late reply :/ Yes it's very possible I'll make a video about it in the future, but I don't know why for sure. There are no sensors in the service station at all, it's just an ink container with a pad :)

[@brentphillips9965]

How do you get to the underside of the scanner glass? The lubricant on the scanner lamp streaks across the image whenever I do a flatbed scan. HP only has videos on how to clean the outside surface of the glass.

[@krisalis100]

When I put the printhead back in, the printer wouldn't recognize it. Is there a way around this?

[@dennisbrown4966]

thank you for showing your video on changing the printer head on the hp printer. i will be changing my printer head on my hp 6700.

[@keithfreitas2983]

Great vid, but the part cost just as much as a new printer.

[@dbdb1791]

Your video is excellent... for a non-specialist seeing it done raises our confidence to try it our self. Thank you for taking the time! Tho it was not the purpose to show alignment, to show all of the steps in one place would have been useful. Great video!

[@PaoloMarcelli]

Thank you for your kind words, this is one of the reasons I take the time to do videos like this :)

[@dennisbrown4966]

how do you change the paper pick up feeder on the 6600? do i need to cut the bottom under the paper tray to get acess?

[@markuskoebler4700]

thanks for this very helpful video. Would it be possible to update the link for the purchase of the printhead (it is broken)? Thanks in advance, keep up the good work😀

[@leslieyoung7859]

Also Paolo, this printer carriage moves around back and forth ALOT in preparation to print. I have never had a printer act so weird! Mine is not printing at all due to error message "there is a problem with the printer system. Turn printer off, then on. If problem persists, contact HP." HP tech support did trouble shooting and said more than likely it is a hardware problem. But no one in LA fixes these!! Not sure it's the printhead but one tech guy on the phone said it is possible. He also said it's better to buy another printer.

[@PaoloMarcelli]

The way I see it, it's better to buy a new one BUT it's sooo bad to generate waste that cannot be recycled in any way, so I'd try to repair it if possible.

[@patrickturcotte86]

Well done video, I was about to buy a new expensive printer to replace mine. But for the cost and labour needed to replace the print head is well worth it. Your explanation was clear and save me $$$. Thanks

[@PaoloMarcelli]

Patrick Turcotte I'm always happy to give help :) thanks for the appreciation

[@bmpvw]

"The printhead appears to be missing, not detected, or incorrectly installed." I'm getting this error after installing and then taking it all apart again and cleaning all the connections going to the print head. Could there be something else I'm missing besides the fact that I was probably sold a defective unit?? Very frustrating..... Thanks.

[@PaoloMarcelli]

Could be the main logic board, but most likely it's a defective printhead!

[@rickmorgan7034]

I have 2 pictures of what I am talking about if that will help.

[@PaoloMarcelli]

I answered to your email yesterday morning at 9:17 CET! Check your email inbox and spam, it should be there.

[@reyramirez24]

Hi Nice video! Once the printhead is removed can I clean it in solution? I want to try this before buying a new one but not sure if I can.

[@PaoloMarcelli]

Hi! Sure, you can, but be sure that before you reinstall it into the printer you have absolutely no fluids onto the PCB and on the connectors, this would permanently damage your printer making a short circuit. Paolo M.

[@bertrandlauga6348]

hi Paolo. I have the same problem as some folks. "carriage cannot move". Some are suggesting to clean the magnetic head. Any idea where that is, or any other suggestion? Many thanks

[@bertrandlauga6348]

@Paolo Marcelli I hope you get this message ;)

[@rickmorgan7034]

I saw this video but it does not answer my initial question concerning the tab that holds the encoder strip on the left side of my printer. Did you get the pictures that I sent you? All I need to know is the correct placement of the aluminum tab that holds the plastic strip.

[@PaoloMarcelli]

Check your email!

[@fredyoung1311]

Your video was very helpful. I liked the level of detail in your video. I took my printer apart and reseated the connectors, but that didn't fix the problem. I have to decide whether to replace the print head or buy another printer. I just bought several ink cartridges, or I would just get a new printer.

[@PaoloMarcelli]

Thank you! Well, I'm not saying you should do what I do, but one of the reasons of me taking all these printers and fixing them it's to avoid waste. Landfills are filled with broken printers and other tech stuff, that sometimes can be recovered and used again instead of being made to pieces. Nearly anything inside of a printer can be recycled, so I'd consider buying a new printhead for around 30$ :) Of course it's my point of view :) Paolo M.

[@fredyoung1311]

Thank you for your point of view. I feel the same way. Fred

[@lindalaselle4178]

Thank you so much for trying to keep things out of the landfill!!! :)

[@RegniA]

The 6600 printer is not exactly the same with 6700. The 3-rd little cable connector does not go anywhere, no board connector!

[@PaoloMarcelli]

The printheads are the same, and the procedure to replace them is the same :/ the part number doesn't change between the two heads...

[@bartvannimmen]

Ciao Paulo, Grazie Mille per questo video ben fatto. However I have difficulty finding the replacement print head, AliExpress does no longer offer it. Any update ? Kind Regards

[@madeleinelegendre3079]

paolo , ou se rattache, coté gauche en regardant la machine la petite bande plastifiée que tu as nettoyée à la fin ?

[@PaoloMarcelli]

I don't understand french sorry.

[@johnzarollin2749]

waited 6 weeks for the only HP printhead supplier to ship it from china on the slowest boat they had. Long story short - Would not function. Multiple new error warnings came up, "ink too low in cartridges to complete initial startup. (all were NEW HP) and FULL. The HP drained 25% of every cartridge during just 3 startup attempts. Total ripoff. New print head would not allow the small ink reservoirs at base of ink cartridges to fill. So of course error message stated "not enough ink". Not happy with HP. Dumping the 6700 for a LED laser printer that allows toner alone to be replaced when empty and not require other $$$ components to be installed at the same time. Devil is in the details. with toner/lasers.

[@PaoloMarcelli]

"and not require other $$$ components to be installed at the same time" Let's talk about this in a few years dear ;) Color laser printers are so f***ing problematic! Paolo M.

[@dianejennings6044]

Hi, I ordered a replacement print head and replaced it using your instructions but I'm still getting this error 'there is a problem with the printer or ink system. Turn printer off, then on. If problem persists contact HP0x610000f6. Help!

[@elizmaclaassen6615]

I am going to try this. Where do I order the printerhead please?

[@hvacgas5292]

My printer head does not go all the way to the right..wht do u think is the problem...i opened it and still goes to the end but jumps

[@PaoloMarcelli]

Hi! Is it installed correctly? If it is, it's probably a problem with the service station/cleaning unit but it's unlikely on that model!

[@marcstewart5497]

why would the I still get error message after new print head installed ,( cant read or not installed properly) I have removed it and reinstalled it with the same message coming up

[@PaoloMarcelli]

Probably you've been sent a defective printhead.

[@sinnatghafori2688]

Ich hab alles gemacht und jetzt ist mein Drucker komplett kaputt da steht irgendwie Fehler mit Patronen oder Drucker!!!! HILFEEE

[@janjamil8769]

I have the same problems! Where can I order the new print head? please send me the link for the page. Thanks in advance!

[@staceyw5406]

I got one off ebay

[@ashrafpa]

good lesson

[@thomasdussertvidalet9446]

Thank you so much for your video. You help me so much Just a bit sad that you didn't show how to clean the cleaning station

[@PaoloMarcelli]

Hi! Thank you I didn't show it because it's not the topic of this video, I'd have to make another video showing that :) Paolo M.

[@gerarddussault398]

@@PaoloMarcelli did you made that video regarding the cleaning unit of those printer (HP6700)?

[@pinofredd]

Domanda, lavaschetta di raccolta dello sporco può essere sostituita o come faccio a pulirla dalla fanghiglia che c'è dentro??

[@victoriamyers2773]

After I took the printer all apart, replaced the printhead and put it back together I plugged it back in and it will not come on. Did I connect something wrong? Acts like there is no power.

[@rhondanelson7687]

Why do my ink cartridges keep popping out?

[@charliechancontraptions5951]

remove cartridges first!

[@seandurbin7255]

I followed steps and now I am getting this error: 0x610000f6. Also ink cartridges won't go back in they keep getting shot out, almost like out of a canon. please help!

[@2012kreed]

I know that this is a bit late but did you ever get the error fixed.... I ask because that was THE EXACT same error number that I was getting (and could not get rid of) I was able to resolve it by cleaning the parts inside after watching this video... Here is my comment: Excellent Video.... I knew nothing about how to open up the printer before I watched your video. All I knew is that I was getting an HP error that said: *Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. If the problem persists, contact HP. 0x610000f6.* I researched the error code via HP's website. None of their fixes worked!!! So I watched your video, Pulled printer apart, Cleaned inner parts (Especially printhead) with glass cleaner (409), a messy process LOL, and put back together. Printer now works better than I could have ever imagined!!! Thank you so much for posting this video.... I will definitely refer others to your videos!

[@2012kreed]

18:25 Make sure this strip for alignment is clean also... This was part of the things I cleaned on mine which helped me to get rid of the error finally.

[@felixlingelbach2758]

Thank you from Germany. Great video, your english is perfectly understandable to me. - I just bought new expensive HP colors in order to revive my 6700 but it did not work. After dozens of software cleanings the yellow still looks dirty. Do you think a printhead replacement can cure this? I used very cheap cardridges before. Seems that was not a good choice.

[@PaoloMarcelli]

Dirty? But the pattern is correct? The color is weird but every nozzle is firing correctly right?

[@felixlingelbach2758]

@@PaoloMarcelli Yes, so it is. Meanwhile I also watched a video where someone used a syringe with a small tube to flush the head.

[@shawncrittenden6216]

Part number link does not work/dead

[@PaoloMarcelli]

Hi Shawn! Thank you for letting me know about it. I updated the link to another seller where I bought heads from in the past and seems reliable: www.aliexpress.com/item/32341814263.html

[@joan7910]

do you have a video where you clean the inside?

[@rhondanelson7687]

Why do my printer heads keep popping out?

[@MrGrape-fd4mz]

Hey man! Awesome Video. I had a question, do I need to bleed the ink or something so the air is out? Or do I just literally copy your steps and I am done? Thanks man

[@baroneharaldk.8902]

Paolo, where can I find your video about cleaning the printer?? Thanks!

[@PaoloMarcelli]

I didn't upload any videos about cleaning the printer :/

[@thomaskoppensteiner5557]

@ADCSFXworks How did you move the cleaning box out at 16:40 . I looks like you pressed something one the right side, but it is hard to see.

[@20184500]

Hey I like your video, thanks so much for the info, can I ask you what was wrong with your printer, you know I'm looking for a solution to my printer issues, the black ink is not working, I already tried to clean up the head with a special solution that I found out in another video,do you think I should replace the head printer, thanks so much again.

[@PaoloMarcelli]

Hi! I've repaired more than 20 of those printers so honestly I don't remember what the problem was, but most of the times it was a printhead missing or damaged error, so not involving clogs! Check a few things: 1. does the printhead leak ink from the top part where the ink port is (so where the cartridge connects)? 2. Is the service station (cleaning unit) clean and does it work? if it's very dirty it could be possible that ink has clogged inside there, so even if you have a working printhead it will not work properly. 3. what type of ink cartridges are you using? Paolo M.

[@bradjacks7682]

I got the new printhead installed, but now I am getting a message that the print carriage cannot move. I have checked and there is no paper jam or obstructions that are visible.

[@PaoloMarcelli]

Hi! It's most likely the CR Encoder Strip not placed correctly and not passing through the black optic sensor behind the printhead/carriage.

[@bradjacks7682]

@@PaoloMarcelli I did happen to find another one of your videos where you had mentioned that. I cleaned the strip off with a wet paper towel several times, but still got the message saying the print carriage cannot move.

[@bradjacks7682]

It indeed ended up been that I didn't have the black optic sensor behind the printhead/carriage aligned with the CR Encoder Strip as you mentioned in the post. Thank you for the video and assistance. This ended up saving me from buying a brand new printer!

[@gofoxgo]

Paolo: do you know where I can purchase a replacement printhead for my HP Officejet 6600? I spent hours cleaning the printhead with a cleaning kit I bought off the internet and I still get the same error message.

[@PaoloMarcelli]

Hi Jennifer! As i said in the video, you can find the link to purchase the head in the video description, but I will also paste it for you here: www.aliexpress.com/item/Original-Printhead-For-HP-932-933-Print-head-For-HP-Officejet-Pro-7110-6100-6600-6700/32698296282.html If you have any other questions feel free to ask! Paolo M.

[@tongxie1615]

Thank you, Paolo. I saved my old OfficeJet 6600. Great thanks!

[@PaoloMarcelli]

Thank you, good job :)

[@bradgrills7200]

It seems that in your video, you did not use HP "Setup" Cartridges to initialize the new print-head. Other internet post I have read, indicate that you need to have SETUP cartridges to get your printer to properly initialize the new print-head, else it will give an error asking for setup carts. Can you explain why you did not get this error.

[@PaoloMarcelli]

Hi Brad. Setup cartridges are required only if you perform a semi-full or full reset in the Support Menu. The printer will perform a deep purge cycle anyway either if you do the reset or not, so you don't need to perform the reset, and so you don't need the Setup cartridges.

[@journeyassociates2207]

What type of screwdriver did you use to remove screws? Thx

[@PaoloMarcelli]

Torx T8 I think

[@leslieyoung7859]

Can you tell me whether using non HP ink cartridges causes the printhead to fail?

[@PaoloMarcelli]

With these models in particular, yes. Most of the times.

[@leslieyoung7859]

@@PaoloMarcelli thank you. The HP cartridges are sooo expensive. Time to research laser jet I think. Inverse relationship between the cost of the printer and the cost of cartridges, it seems.

[@necro1234yahoo]

Paolo, thank you for the very detailed video, I got a 'new' printhead for my 6600 and completed the steps as you detailed, the printer no longer gives me the printhead error but now gives me "Remove cartridges and inspect for leaks. Do not use leaky cartridges. Re-install cartridges if okay. Turn printer off and on." It says "K" under that message for the black carriage. I've tried new cartridges and restarted, do you have any advice on what I should check? Thank you!

[@PaoloMarcelli]

That's strange, did the cartridge actually leak inspecting the inside of the printer? Are you using genuine cartridges?

[@necro1234yahoo]

@@PaoloMarcelli it runs a test on every startup which I can't exit out of when it says this, looking in the printer I don't see leaks ( or around the cartridges) but I do see that it's putting down a good amount of ink on the "cleaning station" side. It's even more strange that it was saying K was leaking, then it changed to M, then C M and now it's showing M C Y with the same message. The cartridges are official HP units (the printer has only used official 932xl and 933 cartridges

[@necro1234yahoo]

@@PaoloMarcelli I'm guessing it may be the replacement head I bought on eBay, I see a couple of reviews from other purchasers who state they also got the leak errors when installing the new heads.

[@jblack8149]

Thank you for the vid. I have to do this this week. I’m certified and can repair computers, but little experience with printers.

[@PaoloMarcelli]

I hope you'll find the video useful for your repair :)

[@skipp311]

Never watched a FPS instruction video before. Got a little dizzy lol

[@PaoloMarcelli]

I didn't have a tripod yet XD i fixed it in the next repairs :)

[@skipp311]

I was just being funny. Very helpful video.

[@JK-dt4mt]

Thank you for making this video!

[@hearnjack]

I'm so glad I found this video. Your the best. To say thank you, I became a new subscriber. GOD BLESS you from Louisburg, Kansas, United State of America.

[@PaoloMarcelli]

That's so kind of you, thank you so much :)

[@erik4381]

Hi Paolo Marcelli, I'm french. I have the same problem as Ostrowitz. I replaced the printhead in accordance with your instructions, all is as should be. Now I am getting an error message "The print cartridge cannot move. Open the ink cartridge access door, clear any paper jam or obstruction and select OK". I have now been over the entire machine, checked the HP video on the subject, cleaned the ribbon, still get the same error. I can't print, scan, fax or do anything. Do you have any suggestions? Have you a picture to explain me better ? Thanks again.

[@PaoloMarcelli]

Hi! Yes but I cannot send it to you here, contact me via email (you can find it in the description of every video) and I'll send you the picture and explain what went wrong :)

[@erik4381]

@@PaoloMarcelli Ok, I sent an email yesterday. I send him back. Thank you

[@erik4381]

@@PaoloMarcelli Ok, you just had to position the scanner. If new problem, I will post a new message; Thank you

[@erik4381]

I forgot to say that you had to put the transparent tape in the detector (or sensor) located on the card of the print head. This ribbon is used for wedging the head.

[@jerrycolombo]

I had to clean the magnetic transparent stripe, then it worked.

[@rickmorgan7034]

Okay, question about my HP OfficeJet Pro 6869, 2 items I need help with, 1st. printer carriage is stuck to the right, will not move, I will have to manually move it, I need to relocate it from the right side to the center. 2nd. How does the aluminum tab holding the "Timing Encoder Strip set into the printer? It is unplugged and eventually I found out that I have to replace the print head (which is now on order) to clear out a "paper jam error". HP isn't helping and I am hoping that you can

[@PaoloMarcelli]

You may not need to replace the printhead if the error is a "paper jam" on the carriage. That aluminium tab holds the CR encoder strip in place, and if it's not installed correctly the printer doesn't actually know where the carriage is, it cannot locate its position! The CR Encoder strip needs to be in the correct position and pass through the black optical sensor behind the printhead. This said, I don't know the exact position for that piece on your printer, usually it's fixed to the left side on the metal frame, but it should be in a similar position to the HP 5520 and I have several videos on that model that you can check out :)

[@rickmorgan7034]

@@PaoloMarcelli in regards to replacing the print head, that is being done, already purchased a new print head

[@rickmorgan7034]

@@PaoloMarcelli ok, that solved one of two problems

[@rickmorgan7034]

@@PaoloMarcelli now I just need to know how to place the tab that holds the plastic strip on to the metal base

[@rickmorgan7034]

@@PaoloMarcelli Thanks for responding, however, I have already purchased the print head and it is coming from China, go figure, anyway, I will keep looking and I will look at your videos. Also, I do know that the plastic strip goes in a certain way but it is the tab on the left that I am concerned with. So, I have several weeks before I get the printhead and I will continue to search and look at your videos. I want to thank you for responding as you are the only one that has responded. Guess my question has them all stumped and they don't have an answer. Anyway, on with my search Regards

[@joeschmoe1193]

I think I'll go out and buy a new printer. it seems much easier.

[@PaoloMarcelli]

Easier for sure, but you contribute producing waste, and that's very bad...

[@Bluuplanet]

There are several 6700 videos for replacing the print head. I see no videos for my problem. My printer doesn't know there is paper in the tray. It keeps asking me to put paper in.