hp officejet 7610 missing or failed printhead

[@sheilacaldon2371]

Thanks for making the video, it's not your fault HP designed a bummer... Having received that error and taking the cartridges out and looking around I absolutely knew it was going to be a long drawn out process with no easy solution!!! Thanks a lot HP!!! Time for a new printer anyway.

[@KurtManos]

1. Always unplug the power to any equipment before disassembling 2. Oftentimes the contact points get a buildup of carbon. Simply using a clean pencil eraser to remove the carbon buildup will ensure a proper connection. I'd never use solder like that.

[@Gildesio]

only clean with eraser..

[@TajulIslam-ei7gd]

Omg, thank you for helping me to further break my printer

[@bpavilion8994]

Really?

[@TajulIslam-ei7gd]

@@bpavilion8994 well I had the same issue on the screen and followed the introductions. Went for it and it still doesn't work.

[@bpavilion8994]

@@TajulIslam-ei7gd 😔

[@bpavilion8994]

@@TajulIslam-ei7gd I think that I have to buy a new printer.

[@changename2834]

For those who have no experience with these things: This is a classic bypass! And the last attempt to force the print head to work. This is done when no other method helps. If this bypass does not help either, it is a sign that the print head is electronically faulty and there is no way to help it. Just a replacement for a new head. You don't have to solder anything...it's enough to put pieces of aluminum foil that you stick with duct tape. Feel free to connect two gold contacts for each color, there will be no harm. If the head works, the only difference is that the printer will no longer be able to monitor the ink level in the cartridges, so you have to pay attention to that and manually check how much ink is in the cartridges by taking them out of the slot and just shake them and it will be clear to you how much ink is there. If the remaining nozzles with a little color are without ink, there is a possibility that they will burn and then the head will be completely destroyed. This can be the price of a bypass if you don't pay attention to the ink level. HP printers and especially the print heads are the worst of all other printers...the worst of the worst...so buy only Epson and Brother because it is proven that there are no better inkjet printers than them. I say all that I have written as an inkjet printer repairer with a lot of experience. You can see for yourself that their technical support is zero. They never respond to anyone at all, as if they don't exist. And for every possible malfunction, their solution is to remove the cable from the wall plug and plug it in again...hahahaahaha...The quality of their devices is very bad and you shouldn't buy them at all.

[@davefaddel6761]

Having repaired HP (and all other) printers for 15 years my best advice is ... NEVER buy an HP printer ... their new generation stuff is just rubbish.

[@rickjayne4203]

Hi Dave, must agree, last 2 very expensive HP printers have been duds, any recommendations for other brands? Not buying HP again.

[@marksw4]

agreed. after my experience of the Officjet7612 I will NEVER buy another HP Printer

[@vincenttang5765]

Cant agree with you more

[@csh000]

Dave, what brand do you recommend?

[@PracticaProphetica]

@@csh000 Canon and Epson are faster at photo printing. Brother is good for general use, and sometimes less expensive. But always buy the printers that have the separate color cartridges. Never buy the ones that have all 3 colors in one cartridge. There are usually no generic cartridges for those kind. Or get an ink tank printer, and avoid having to buy cartridges.

[@nb-ez9go]

This is what I’ve been looking for. Thank you very much!

[@brooklynbnutterflyarts4646]

Great video. Very helpful. Thank you for making it.

[@audi4sport]

Thank you for this nice and helpfull video. Unfortunately, I can't fix the problem. I would like to dissamble the printer to check all the boards and the cables. Do you know where I can find the service manuel of this printer? I already have checked on Internet, but did'nt find the right one.

[@MrJohnchilds]

The routine looks simple enough but I can’t find a screwdriver of the type and size to unscrew the two screws on the top of the print head so I couldn’t really get started ! Any one ideas on the screwdriver type and size I need to move on ? Thanks John

[@kriley9386]

That screw needs a Torx driver, T10 size.

[@csh000]

@@kriley9386 thank you.

[@changename2834]

Note that sometimes just cleaning the contacts with an eraser helps, which may be stained with ink or simply corroded. Sometimes the problem is just the foil on the chip reader from the cartridge, which needs to be replaced because it peels off over time, and then fake air is drawn in there and you get a message that there is a problem with the ink system. Sometimes it helps to install original cartridges. Because the chipset is oversaturated with bad replacement cartridges. And as the last reason for the appearance of such a message on the display when it says that there is no print head and when even the bypass does not help, the head is working more because it has reached the print limit. What does that mean? Well, this means that it has reached a certain number of printed pages limited to one of the chips on the motherboard. And the head can be perfectly correct in every sense, but the chip does not allow it to work anymore and then you get an error message like this. There is no way to find out in which of the chips the data about the number of printed pages is stored. Probably in one of the eeprom. And you can't delete or reset it with HP. While, for example, with Brother and Epson, you can reset the ink counter. So, I want to say that the HP bastards are using all kinds of broken things to force you to buy new print heads and original cartridges at exorbitant prices. Well, I know for sure that older HP printers have written limits on the number of pages that can be printed with the print head, and when it reaches that limit, it simply tells you that the head is missing or that it is damaged. With some older printers, it is about 15,000 pages... with some 30,000 pages.. and with newer printers, that number or the limit is even lower now... so they reduced even more the possible number of prints with their print heads in their printers. Let me say once again, buy only Epson or Brother inkjet printers!

[@MsAnon4223]

I've gone back to using my 10yr old Epson due to this HP printer head issue. It's so frustrating to have spent $300+ on this only to have it fail. Never gain will I buy an HP printer.

[@austinsauls7638]

When you added solder, you tied the two halves to get so that it will not work. If you make each section into its half, then the relays will work. I noticed that the head were dirty, therefore, I cleaned them with cloth. I hope that it works. You have to be careful about the ink dripping out. It was your presentation that allowed me to proceed, Thank you for your presentaation.

[@lovelyskreations]

I noticed that too. I was like why is he soldering both halves together when they are clearly separate

[@lovelyskreations]

He did help me learn how to remove part though

[@LightningNinjago]

Followed exactly, but it didn't work for me, it may be an issue with the circuit board.. thanks for the vid.. gunna check cost of replacing the printhead 🤙

[@IppokratisPoimenidis]

Great video! Thqank you!!!

[@jaydensimmons4637]

It has been used several times and loved.

[@electrolatif]

I will try it :) thank you for the video

[@wonny2797]

Very nice video so I have question. how to fix carriage. My 7612 carriage don’t move anymore Plz tell me how to fix it .

[@paulandblossom]

Did you reattach the springs on both sides? They hold it in place. I didn't do it right the first time and got that error

[@wonny2797]

Paul & Blossom Storms No, it didn't. Just i follow ur video so i fix only head. i also first time this error, so embarrassed. if u know how to fix carriage, plz tell me. i will wait ur comments anytime. thx :)

[@Qudussey23]

@@wonny2797if the carriage is not moving, it is usually due to a broken gear.. had a similar issue, had to glue the handle of the broken gear found below the carriage. Took a bit of time but solved my problem

[@wonny2797]

@@Qudussey23 thank u so much. i will try ur method.

[@bakalidou2292]

thank you very much ! you are very kind

[@RaulSanchez-ez5dw]

Una pregunta tengo una igual. Lo mismo le pasa..las pistas ahí que unirlas para que funcione?

[@heartsoul4386]

tried it. No good. Didn't do the solder, as to me, that doesn't look right, and unless he knows something we don't, it surely would short circut the board. Instead, I cleaned up the residue on those contacts, lightly oiled the tips of the springs. No go

[@KennyTelfer]

Didnt fix mine, tried a few different videos, I think its a software issue, there is a video on doing an admin reset, which might help you - try it first as it is easiest. 1. unplug , hold the power on button then plug back in 2. continue to hold the power button for ten secs 3. hit menu 4. use the menu buttons to navigate to an OOB (out of box) reset

[@anactorslife3729]

Didn't fix mine either. What a waste of time taking everything apart and putting it back together!

[@anactorslife3729]

Your power on off solution didn't work either. Still said Missing or Filed Printhead. All inks are HP.

[@KennyTelfer]

Agreed, going to call hp to see what's up. I plugged mine in again last week after months in the garage and it printed a test page, so it's not a physical problem.

[@anactorslife3729]

@@KennyTelfer Any news from HP? I may call them myself.

[@KennyTelfer]

@@anactorslife3729 I've not had the chance to contact them yet...Another thing on my to do list!

[@paulandblossom]

I did this, it worked for about 10 minutes (while I attempted to run alignment and cleaning functions) then went back to same error. Any further thoughts?

[@keeptimealive]

What kind of wire did you use to solder with?

[@mdamirhusen5095]

ভাইজান আমি এই প্রিন্টারের কোন রিফিল বোতল পাচ্ছি না। দয়াকরে বলেন কোথায় আর কোন model এর কালার একজাষ্ট হবে

[@antoniodistefano1091]

a cosa serve ponticellare i contatti della testina ? funziona o rovina definitivamente la testina come pare dai commenti in rete ?

[@msmith3202]

I wish someone could help me. I bought this printer and never used it. Well I printed 100 copies,maybe. It won’t work anymore. HP says throw it away and buy another one. They had great suggestions. I think that’s wrong. Why can’t they fix it? If I bought their ink a month suggestion, it probably would be working right now. Like new printer. DEAD. IT says printer head missing. I’m not able to follow this video. It’s too advanced.

[@cjscheffler]

My printer is definitely dead now. About a minute after I removed the print head, the tray slammed back to the start position, it beeped, and the power turned off and it died.

[@bpavilion8994]

😣

[@davefaddel6761]

Well yes, why was it plugged in ??? First thing you do is to unplug it

[@tomtin2001]

Too bad HP doesn't make a quality printer and back their products up with support when major things like this go wrong instead of leaving it to the owner to figure it out. They are only interested in selling you more print cartridges at $$$$$$$$$

[@butterscotch7788]

Did you just take any old piece of metal (like a piece of hanger) rod, heat it up and touch the prongs to liquify them? How hot should the metal get? How long did you wait to let it solidify again before you put everything back together? These are the burning questions that need to be answered in your video? You could even put that information in the further information section. That looks like a pretty involved operation and I don't want to further mess up my machine by not having the right info. If anybody else has these answers I'd appreciate it.

[@anactorslife3729]

Didn't work for me. Soldered those contacts together and same issue.

[@edgarninto100]

oh no! don't do that..promise he is not a good technician..gold plated contact terminal was soldered by lead?

[@kriley9386]

Exactly right. No way am I going to short circuit two separate contactors to fix a problem. The real problem is likely carbon on some connection, or maybe a plugged air line

[@sexycaribb]

why is there no sound or tutorial to the video?

[@sydneybarrymore9073]

Unsure if my answer applies here, but I'll bet videos by foreign nationals or naturalized citizens here in the US sounding, looking or acting other than that of Mr & Mrs Joe White Man from Indiana, US of A may get more eyeballs on them if race and geographical queues have been removed. Note the number of how-to vids where music, text and gloved hands must be used in order to disguise clues to certain specificities some small-minded viewers might find "unpalatable" in others and pass on viewing or supporting those channels - no matter the value of the information provided. That wrong-headed thinking of the value each of us could provide others really is the unpalatable thing here and in the words of 'Our Dear Leader', Donald Trump .... "SAD".

[@vincenttang5765]

Is it worked ? Did anybody try it ?

[@Vigneshking288]

tqhp

[@rudyiraheta80]

can you type the instructions

[@taxaviebro6411]

It would be much simple just to check for a firmware update

[@BigHornR]

After 30 years with only HP printers, this one will be the last HP Printer I'll buy. What a worthless printhead design. Waste of equipment, time and money.

[@mg8720-u7j]

This message means your printhead is toast.

[@kriley9386]

CLEAN the printhead, don’t solder it for christ sake!

[@zandilac]

didnt work for my printer. make it worst

[@earlhamil731]

A bit of narrative wouldn’t hurt either

[@timobrien9123]

I have this printer and I can tell you that it's complete rubbish and not worth fixing

[@dannytripper]

Like watching paint dry

[@artofsacredliving815]

Terrible filming, maybe try a tripod. Needs editing, lots of dead space. Definitely needs VO.

[@RafaelPernia]

why dont you talk? are you mute?

[@luciarita5965]

GOLPEA CARRO . ENCODER

[@7ccm7]

has anyone tried this and it worked?

[@ppedron]

J'ai effectué la manoeuvre : Cela ne fonctionne pas. HP pour moi c'est fini. I tried, it, but it didn' t work : I'm definitively done with HP !

[@melissaburns622]

PRINT HEAD ALREADY OUT!!!!!!!!!!! NO HELP TO ME. I AM SAVAAY WITH COMPUTERS, HAVING BUILT ONE IN 2002.

[@MA-ri1ml]

You missed him taking the print head out? You might have someone else fix yours🤦‍♂️