Fix Print and Scan Problems Using HP Print and Scan Doctor | HP Printers | HP Support

In this video, we will see how to fix print and scan problems in Windows using the HP Print and Scan Doctor tool. This is a free utility that will help identify and resolve print and scan issues.
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Fix Print and Scan Problems Using HP Print and Scan Doctor | HP Printers | HP Support
• Fix Print and Scan Pro...

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@timothyolaerts789]

I'm back! My scans quite working again after about a month. I decided to try to update the driver again by clicking on the link you provided last time, but I get a warning that it may contain malware, etc. What can you tell me? Thank you!

[@rig152medic9]

This worked thank you very much

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@timothyolaerts789]

Inexplicably, it started working again just now!

[@HPSupport]

Hi TimO, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@HasanAlnahdi]

I couldn’t scan as e busy scanner messages kept popping. When I used this App, it discovered that a document is pending printing in queue, as the ink cartridges are depleted the job was pending in the queue that caused the error messages. Thank you, fixed 👍🏼

[@HPSupport]

Hi Hasan, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@vp4208]

I have HP Deskjet ink advantage 2676 (my laptop is windows 10 pro). Two days ago I found out how to see the password of printer and get connected through wifi also able to print. But yesterday and today i can not get connected and had to get a new password again in order to connect through wifi. How to permanently get connected? By the way the same thing happen if I want to get Hp printer 2676 connected with my handphone. Step by step instruction will be very appreciated 😊

[@patrickhoush]

I have an HP OfficeJet Pro 7740 that is creating blank scans with rainbow lines on the right side length of the scanned image. Please advise.

[@HPSupport]

Hi Baron, thanks for contacting! I understand that you are experiencing a scan quality issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3AO8rUU Binu - Social Media Tech Support

[@kgizem]

my deskjet 1515 keeps giving me blank pages although my color cartridge is full, clean, and unclogged (i ran out of black, so removed it from the printer). i downloaded the print and scan doctor as shown in the video, but the app cannot communicate with my printer! the app detects the model, but after the first step, the "communicating" phase takes forever. it's been half an hour and it is still loading.... what can be the reason? i'm sure i have the latest drivers cause i downloaded the suggested one from your official website. using windows 11 64bit btw

[@HPSupport]

+Gizem Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2oQdUbp

[@rxsetyt6252]

Hey I know this is off topic but can you please help me. I use an Ethernet cord and my internet was really fast until yesterday. It started being really slow and In video games I would play on 70 ping. I tried troubleshooting my connection and it said the dns server wasn’t responding. Is there a way to fix it?

[@HPSupport]

+Rxset YT Please refer to the instructions under this document to fix this issue: bit.ly/3D5hXVz

[@rxsetyt6252]

@@HPSupport Sorry to bother you again, but do you have the instructions for Windows 10 because the ones you gave me are for windows 8.

[@carolschardt3922]

Hi: I have an HP Officejet Pro 8620. This morning I tried to scan from my printer which is a normal process for me. It just won't scan. I have gone through the steps from the scan doctor and it doesn't seem to pass the "scan" test and just spins. Thus I can't get to the end of the diagnostics. I have turned everything off and on - still nothing. I can print from PC computer and iPad. I need my scanner for business. Any suggestions what to do next?

[@HPSupport]

Hi Carol, thanks for contacting! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3aWCpin Binu - Social Media Tech Support

[@Mkjokes007]

My hp 115 inktank single function printer encoder strip got damaged, can I replace with other model hp printer strip?, If yes then tell me the model names

[@HPSupport]

+Mk jokes You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@tandoorichicken4870]

Does HP 2710e offer double sided printing?

[@HPSupport]

+Tandoori Chicken This printer supports manual duplex printing.

[@usamashah3970]

Excellent performance hp doctor ,,,, amazing ,,,,, Good ❤️❤️

[@HPSupport]

+Usama Shah You're most welcome.

[@JinbeiMarquez]

HP Support?

[@HolmanHal]

I'm 75, not computer savvy and have owned an HP LaserJet Pro printer (MFPM148fdw) for several years. Printer/Scanner features worked fine until recently when, for no apparent reason, I began getting "printer is offline" alerts. The first few times turning the printer off and on again worked--for short while, but no longer. Is this a printer or connectivity issue? Very frustrating. Help!

[@HPSupport]

+Hal Holman Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4

[@dalepate4108]

@@HPSupport good

[@BigBendBlues]

HP Planned Obsolescence

[@Adityaa.d]

Hi I have hp printer 410 Black ink is leaking from the tank can you tell the reason please 🥺

[@HPSupport]

+Aditya Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number

[@de_1uxe2030]

When I was doing windows 11 update from that day the PC is showing HP 2300 series not found please solve my problem🙏🏻

[@HPSupport]

+Grand PC Hacker Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych

[@shmiio8376]

yeaa me too

[@tijustme2]

M29 printer, Android phone. Trying to scan. HPSmart locates the printer, I hit SCAN, and the printer scans(I can hear it). But I don't get a preview. My screen on the phone rapidly goes back and forth between transferring/scanning, transferring/scanning, transferring/scanning, transferring/scanning over and over. Then I get a message there's an error and it says to try another time. What's the remedy?

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please try hard resetting your printer as mentioned below: With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove USB cable, if present. Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. Turn on the printer and wait till the warm-up period finishes and the printer is idle. And, also try updating the HP smart app to the latest version. Binu - Social Media Tech Support

[@user-jb8be6bz1q]

How Long I should charge a New Hp laptop for first Time before it Use...? Please Tell Me bruh 🙏❤

[@HPSupport]

+STILL XME When you buy a new laptop, you'll want to charge your battery for 24 hours to make sure that it gets a full charge on its first go. Giving your battery a complete charge during its first charge will prolong its life.

[@TheSaint7770]

How should one eliminate/delete this diagnostic tool since it does not incorporate an uninstaller?

[@HPSupport]

+TheSaint7770 Turn off the computer and wait five seconds. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Press F10 to Save and Exit.

[@TheSaint7770]

@@HPSupport How will this delete unwanted files and folders?

[@acatismansbestfriend5719]

@@TheSaint7770 did you ever get it uninstalled? I can't seem to get anyone to answer how to remove it. It doesn't show up in add/delete programs OR the apps page, but if you use your search on your computer, multiple copies of it come up from every time I get a new HP Printer! I just need to remove them all!

[@lochnloaded6905]

Cool

[@HPSupport]

Hi there, thanks for contacting! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@sniperpd9505]

I have an HP Envy 4500e all in one printer and scanner and for a long time I could print and scan easily. I can still print but scanning is very troublesome. For a long time I could scan from the printer or from my laptop. I can no longer scan from the printer although that way suits me best, and scanning from the laptop is very slow from HP Smart. Is there a way I can return to scanning from the printer to my laptop. It seems the more HP software I download the less help it is. I used to find HP Print & Scan Doctor very helpful. If I uninstall or delete all HP software what do I need to print and scan without any hassles.

[@HPSupport]

Hi Sniper, thanks for contacting! I understand that you are experiencing an issue in scanning on your printer. I will do my best to assist you. Please try installing the full feature driver from here to fix the issue: support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-4500-e-all-in-one-printer-series/5304875/swItemId/mp-115701-7 Let us know how it goes. Binu - Social Media Tech Support

[@sniperpd9505]

@@HPSupport Thank you for replying. Should I uninstall or remove the other HP software before I download any more HP stuff. I have the following. Hp Envy 4500 series Basic Device Software HP Envy 4500 series Help HP Photo Creations HP Update HPDiagnosticsCoreDII I also have HP Smart, HP Support Assistant and HP Scan and Print Doctor It seems the more HP software I have on my laptop the more confusion reigns. Which do I use when I have a print or scan problem.

[@HPSupport]

Thanks for the reply. Please remove all the software installed and then install it from the link provided. Let us know how it goes. Binu - Social Media Tech Support

[@sniperpd9505]

@@HPSupport I removed all the HP software and installed the HP software from the link above . I can print to my printer. HP Start has also installed and that is the only way I can scan but It is painfully slow. I still can't scan from the printer. The scanning used to be as fast as doing a photocopy. I'm right back to where I started.

[@sniperpd9505]

HP Support Is there a way of reinstating Scan from printer and/or speeding up Scan from HP Smart.

[@GuptaGaming]

Hello, I have an HP officejet pro 8025e that I've recently purchased. The printer is connected to my windows 10 pc via usb. The scan feature is working when I use the HP smart app on my pc, however it does not work when using the control panel on my printer. It would be significantly more convenient for me to be able to scan from my printer's control panel rather than my pc. How can I resolve this issue?

[@HPSupport]

+Gupta Please follow the guidelines under this document to fix the issue: bit.ly/3HDXsRg

[@abeerahassan5890]

Hi .I use hp laserjet CP1025 color it has been showing a scanner error so I have been following the steps in the video but the extension isn't downloading.It states "the application requires Microsoft.NET framework for full functionality.Install Microsoft.Net framework ?" What should I do ? PLs help me .I use a Dell laptop of Windows 7.

[@HPSupport]

Hi Abeera, thanks for contacting! I understand that you are experiencing a scanning issue on your printer. I will do my best to assist you. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3GshAou Binu - Social Media Tech Support

[@user-hs7if7lv2m]

The lcd screen on printer is not coming on ,HP Color LaserJet Pro MFP M282-M285, Please advise.

[@HPSupport]

Hi Jasmen, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the display of your printer. I will do my best to assist you. Solution one: Turn the printer off and then on again Follow these steps to restart the printer. Press the Power button to turn off the printer. Wait 60 seconds, and then press the Power button to turn on the printer. Solution two: Plug the printer directly into a wall outlet Make sure that the printer is properly connected to a suitable power source. Press the Power button to turn off the printer. Disconnect the printer's power cord from any power strips or surge suppressors and then plug it directly into a grounded wall outlet. Press the Power button to turn on the printer, and then try to use the menu to check if the printer control panel is functional. Solution three: Reset the printer Follow the steps below to reset the printer. With the printer turned on, disconnect the power cord from the printer. Unplug the power cord from the power source. Wait 60 seconds. Reconnect the power cord to a wall outlet and to the printer. NOTE: HP recommends plugging the printer directly into a wall outlet. Binu-HP Social Media Tech Support

[@bonniebanks4909]

my hp office jet pro 8740 printer displays there is a problem with the supply system with the ink cartridges how can I fix this

[@HPSupport]

+bonnie banks thanks for reaching out! I understand that you are experiencing an issue with an ink cartridge on your printer. I'll do my best to assist you. After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8 Let us know how it goes.

[@ArifKhanz]

I am unable print to a color documents by my hp laserjet 1005. But i can print other file too 🤔

[@HPSupport]

+Arif Khan Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3NnNlmw

[@cherrypandey5939]

sir i am having a hp desk jet 1212 , but its only printing black color , and cartridge is full .

[@HPSupport]

Hi Cherry, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is only printing in black. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3DAI1cP Binu-HP Social Media Tech Support

[@mytahiti1004]

Mine HP Smart Scanning tool also quite working. Got it working a couple of months ago. I also have the fire wire cable connected, hard wired. It prints but can't scan. Us MS_Paint it always works. So MicroSoft always with HP, but Hp software doesn't work with an HP printer to scan. I got a lot of stuff going don't want spend my spare time becoming an expert on HP Scanning devices. I just want it to work.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer this document to know about scanning from your printer: bit.ly/3rEw6mv Binu_HP Social Media Tech Support

[@mytahiti1004]

@@HPSupport Why is it MS paint, click file tab, and then click the scan or scanner option will always connect and scan? Somehow HP Smart after I restart the PC and the printer more than once it seems finally hooks up. Sounds like HP and MicroSOFT need to get on the same page. Having Blue Tooth on is a security risk and you can be hacked. Blue tooth was designed to be easy to hook up with and listen to music. Reading your instructions to turn blue tooth on. your computer. Blue tooth was not designed with security in mind. Being hacked is a big concern. I run Norton and constantly scan and update my software. Why can’t I get HP Scanning to work with Fire Wire /hard wired connection consistently . I understand the connivence of being able to print from many devices; but the main PC I use hard wired always prints, but won’t hookup to scan frequently. Every time you turn the ignition in your car do you have to pop the hood of the vehicle and clean your battery terminals? That’s what it seems like on the scanner always troubleshooting a problem with the printer at $100 to replace the printer cartridges.

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

[@daverose5191]

I am about ready to take my HP Officejet Pro 9020 to the dumpster and go buy a Dell. I can print, but cannot scan. It says the "scanner is currently unavailable." I know it is connected to my network because I have a wireless connection and able to print from multiple computers in my home. However, I can't SCAN. I tried removing everything "HP" from my computer, restarting, re-downloading ALL drivers and HP Smart app, over and over again. I have spent hours of my time running the "HP Doctor" app, scouring the internet, including HP's "trouble shooting" website with no success. The ink levels in the HP Smart app shows full all the time (which is not the case) and I am being charged with the pages I print with "Instant Ink" subscription appropriately. The scanner worked before, but suddenly and without reason, stopped. In all my reinstalls, I have managed to make it work once or twice, but then reverts back to not finding the printer for scanning.

[@HPSupport]

+Dave Rose Please follow the guidelines under this document to fix the issue: bit.ly/32CmSAd

[@daverose5191]

@@HPSupport That is what I was trying to use, but it never helped. After trying some more, it started to scan. But, like last time it will probably stop again when I really need it.

[@vp4208]

@@daverose5191 same. it happened to me

[@GitsInAction]

Same here, I "fix" it for a few days and again it won't scan. Right now there is nothing I can do, nothing can fix it. Printer is not even a year old. This is my last HP...

[@DRAGOGAMING_07]

Worst printer ever

[@vantravisemoss9034]

Hello I keep getting an error it says my printer is busy but it's not how can I fix this problem?

[@HPSupport]

+Vantravise Moss Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3GkUqkh

[@husainkawsar430]

Hello..I have HP deskjet 2130 all in one printer...But the scanner of the printer gets stuck in the middle of the printer..Can you help me in this regard??

[@HPSupport]

Hi Husain, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the scanner. I will do my best to assist you. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3sb1zNP Binu_HP Social Media Tech Support

[@faresqaed6658]

I have a HP Color Laser Jet Pro MFP M176n printer, I want to print but the screen shows "Scanner error 22", I followed the steps and watched videos on how to fix, but it still isn't working. How can I solve this issue?

[@HPSupport]

Hi Fares, thanks for contacting HP Global Social Media Support! I understand that you are receiving 'Scanner Error 22' on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/438tyjZ Binu_HP Social Media Tech Support

[@subhash_1796]

Hi my printer connected to pc 8s working bt it doesn't working for a scan showing that you need to connect scanner what may be theproblem

[@HPSupport]

+Subhash _17 Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych

[@maltryx_7876]

Do i need the HPPrintScanDoctorService? I have HP Smart and there is diagnossis and fix.

[@HPSupport]

Nope. You don't need it. Regards, HP Support

[@maltryx_7876]

@@HPSupport Thanks!

[@HPSupport]

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@TheMstwntdLMSV123]

Every few days, I get an error "HPPrintScanDoctor stopped working" in my Reliability History. When this happens, UAC asks my permission to run HP Smart. I have not found any way to contact support about this issue. Is there a known solution?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving error "HPPrintScanDoctor stopped working". I will do my best to assist you. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/32CmSAd Binu_HP Social Media Tech Support

[@thecjethecharlesjohnsonexp3291]

OK. Tried to fix a scanning problem with my HP F4435 Deskjet only to find that this product is no longer supported. Now what?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support

[@VishalKumar-og7hl]

Gt 51 ink is unavailable on hp site.

[@HPSupport]

+Vishal Kumar You can purchase ink for your printer from here: bit.ly/37UcZwI

[@kennethfontenot3125]

How do I add landscape print to my printer?

[@HPSupport]

Hi Kenneth, thanks for contacting HP Global Social Media Support! I understand that you need to know about printing in landscape. I will do my best to assist you. Find your printer in the Devices and Printers window and right-click the icon with your mouse. In the menu that appears, select Printing Preferences and find the option for Orientation in the preferences window. Change the option to Landscape to set the printer to Landscape mode as a default. Binu_HP Social Media Tech Support

[@sazzadhossain3603]

I have HP Scanjet 200 Scanner but Couldn't scan through it, it shows HP CUE scanning flow component has stopped working. How can i solve this?

[@HPSupport]

Hi Sazzad, thanks for contacting! I understand that you are receiving error 'HP Cue Scanning Flow component has encountered a problem and needs to be closed' I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3OLwNpf Let us know how it goes. Binu - Social Media Tech Support

[@krithikashokkumar4188]

I have Hp smart tamk 516, I am not able to scan documents as it says it is not available

[@HPSupport]

Hi Krithik, thanks for contacting HP! I understand that you are experiencing an issue with your printer as you are unable to scan. I will do my best to assist you. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/2MVaS4K Let us know how it goes. Binu - HP Social Media Tech Support

[@soporteinformatica_STJ]

I have an HP OfficeJet Pro 7740 and i cant scan, print & scan doctor cant find the printer, but i can print, only the scanner doesnt work

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in scanning on your printer. I will do my best to assist you. Please uninstall the driver and install the full feature driver from here: ftp.hp.com/pub/softlib/software13/printers/OJ7740/Full_Webpack-40.16.1234_1-OJ7740_Full_Webpack.exe Binu_HP Social Media Tech Support

[@TangmaiKumgi]

I can't scan/copy through my HP Deskjet 2331 printer. Kindly suggest me solutions.

[@HPSupport]

Hi Tangmai, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning and copying from your printer. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Binu-HP Social Media Tech Support

[@paulflood]

I can print to my hp envy photo 7155 but it won't scan. The print and scan doctor doesn't find the printer on the network, even after finding it for a print job. HP smart doesn't find it either. The only way to scan is to use the scan to email utility and email the doc. using windows 11.

[@HPSupport]

+Paul Flood Can you download and install the HP FULL Solution Software for your operating system: support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-photo-7100-all-in-one-printer-ser...Once you have downloaded and installed the FULL feature software, you will be able to scan.

[@paulflood]

@@HPSupport Thank you for responding. I'll give that a try

[@timothyolaerts789]

I got a Connection Error saying that the computer is not responding when I tried to scan a document and send it to a file in the form of a PDF. I ran the Scan Doctor and it corrected whatever problem there was, but only for that one time. The next time I tried to scan something and send it to a file, I had to run the Scan Doctor again. In other words, it's been a one-time fix only. I have to go through this process every time. I don't know what happened. It used to work with no issues. Help!

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. May I know the printer you are using? Please let us know. Binu_HP Social Media Tech Support

[@timothyolaerts789]

@@HPSupport Thanks very much for the reply. I'm using a 4630. Like I said, it used to work without issue--until it didn't!

[@HPSupport]

Thanks for the reply. Please try updating the driver of your printer from here to fix the issue: ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/Full_Webpack-116_1-Full_Webpack.exe Binu_HP Social Media Tech Support

[@timothyolaerts789]

@@HPSupport Well, I clicked on that link, and stumble-bumbled through it, and now it's all working! Wow! Thank you so much!

[@HPSupport]

We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@user-xr9ye2lt7p]

Can you help. Trying to print forms from Gov.uk. Fine last week. HP Deskjet 3055A. Now , find form, fine, click print, size goes really small. Also, though set to portrait, goes to landscape. Why has this happened?

[@HPSupport]

Hi Margaret, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with printing on your printer. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu_HP Social Media Tech Support

[@user-xr9ye2lt7p]

@@HPSupport Hi. I have an HP Pavilion g6 laptop. Running Windows 10. No error messages. Printer has been working fine for years then suddenly shrinks when I try to print. Maybe due to Microsoft update? Could it be? I am a senior and really don't understand very much technical. Thank you.

[@HPSupport]

Thanks for the reply. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3sb1zNP Binu_HP Social Media Tech Support

[@user-xr9ye2lt7p]

@@HPSupport Hi. Thanks but that didn't help. Only thing it came up with was that the alignment failed, cartridges set to default quality. Whatever that means!! Would that affect size of printing? No one seems to be able to help,

[@HPSupport]

Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3AOyUBr' Binu_HP Social Media Tech Support

[@johnodonnell9867]

My Laptop wont print suddenly, Ive re installed the printer but Keep getting the same message saying driver is unavailable windows 10 HP Deskjet 2721e

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the drivers for your printer. I will do my best to assist you. Please try setting up your printer using HP Easy Start from here to fix the issue: hp.care/6059Yd1zh Regards, HP Support

[@marlishiabyard4489]

I need your help I try connecting my WiFi to my printer but it seems that it's not working in not printing nothing off my phone

[@HPSupport]

+Marlishia Byard Please refer this document to setup your phone: bit.ly/2XZ9hxD

[@justice754]

HP 415 Ink Tank Wireless not printing colored, only black

[@HPSupport]

+Kieth Sabay Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qnV7E2

[@JonnyHorseman]

How do i scan without the HP smart app?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about scanning from your printer without HP smart app. I will do my best to assist you. Please refer this document to know about scanning from your printer: bit.ly/3Iq9f89 Regards, HP Support

[@DaveAngelini]

I think the USB scanning problem showed up on a windows 10 update BTW. Prints fine!

[@HPSupport]

Hi Dave, thanks for contacting! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Hrtxw0 Binu - Social Media Tech Support

[@DaveAngelini]

@@HPSupport The link you gave me is for a unit that does not print. This one does and there are no errors. Nice try !

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

[@rajeshvashishta4007]

M72625 printing is good but scan not work photocopy comes blank

[@HPSupport]

+Rajesh Vashishta Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych

[@antoniol1776]

Hello I never used my laptop for my printer I bought it so that I could use my Phone to Hotspot Wi-Fi Connect and then print what I want For some reason there's no fix it on the printer It just directs you to HP Is it because I don't have an account That you decide to shut everything off because of the update I used to be able to hotspot my phone to the printer it's still recognizes my phone but for some reason it just does not want to print It just says error The scanner copy still works but the scanner itself of scanning text or anything just does not light up or come across I do believe the problem may have started when I did connect my laptop because it downloaded two apps That's connecting tethering from my laptop to my printer That's not what I want I guess I'll just start looking for a different brand I just hate that I bought new ink

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer on your phone. I will do my best to assist you. May I know the printer you are using? May I know to which phone you are trying to connect your printer? Please let us know! Regards, HP Support

[@user-kf6hr5en9w]

Print and Scan Doctor extraction error "file corrupt". What can I do?

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in running HP print and scan doctor. I will do my best to assist you. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych Binu - Social Media Tech Support

[@kahlon0786]

Hi maam my scanner device is not working It is showing file has been cancelled Now it is not opening not closing what I can do to scan again

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a scanning issue on your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc.?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu - Social Media Tech Support

[@user-rv9bh2ez1p]

Where did my document go? I tried to scan a half sheet of paper into feed and it disappeared. How can I get it out of printer? Where is it?? Thank you!!

[@HPSupport]

Hi Bliss, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in finding the paper that you loaded. I will do my best to assist you. May I know the printer you are using? Please let us know. Binu_HP Social Media Tech Support

[@rameshwardhuwan1589]

My printer is getting "HP" error how can I solve it.

[@HPSupport]

+RAMESHWAR DHUWAN - May I know the model and serial number of your printer? The instructions for finding the model and serial number can be found here: support.hp.com/in-en/document/c03770424 - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc? - If connected to computer may I know the operating system installed on it? - What is the exact error message you are receiving?

[@mehrdadjoker]

Print doctor can not find the printer i am using in network. In the same time i can take print with it over the same network

[@HPSupport]

+Uncle Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2VNB0mD

[@Berta2real]

I can't even open the file on my android to even begin to run the program!?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support

[@dancingme9588]

Hello please please help me my comluter is not working The problem is if i turn on the pc the monitor is not opening even my mouse and keyboard but the 2 fan of my pc is spinning My pc is samsung and my monitor is hp window 7 Before when its working its all ok, then i dont know what happen i hope you guys can help me:( me and my brother had an online class Pleasee i hope you read this

[@HPSupport]

+mr_gaming This does not seems to be an issue with the monitor. Please contact your PC manufacturer to fix this issue.

[@zappedpyramid]

After downloading: an audio alert, then "Extraction failed can not delete output file." HP software is up to the same high quality as airport designers. 😞

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in running HP print and scan doctor. I will do my best to assist you. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych Binu - Social Media Tech Support

[@user-ox1gg5jk5w]

I can't even run Hp doctor, wtf? help! It asks for changes permission to my laptop but never opens!

[@HPSupport]

+Χριστίνα Γ May I know the complete model number of your printer and could you please elaborate the issue you are experiencing on it?

[@prashob2070]

Scan never works on HP Smart app.. previously there was HP capture app in Play Store with which the scan was working perfectly fine..the day i upgraded to hp smart app the scan option stopped working..Please stay away from HP printer if scan functionality is important to you

[@lacreiataylor8838]

Its insane that everyone is have connectivity issues and hp cant fox the problem. I told them several time i already spoke with someone and they did all the troubleshooting they can and its still not working so whats the next step? I cant even use the warranty because one of technicians thought the hp ink program was the problem. Now im stuck with no warranty and no functional printer. I use to think so highly of them but im just ready to stop buying their printers because this makes no sense

[@HPSupport]

Hi LaCreia, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu-HP Social Media Tech Support

[@lacreiataylor8838]

@@HPSupport u sent me the same thing the technicians on the phone already tried

[@lundwipro]

Issue still persist with the scanning . Nothing happened. Very disaster system

[@HPSupport]

+Krishna Gaurav Please follow the guidelines under this document to fix the issue: bit.ly/3Hvs7QM

[@DieTabbi]

hp doctor is not launching after extracting. damn

[@HPSupport]

+DieTabbi Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3sb1zNP

[@Learning8093]

No scanning hp 319 printer

[@HPSupport]

+Sital Sarkar Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3sb1zNP

[@sleepytigress4535]

I cant scan directly from my printer. I dont want to scan from my laptop

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about scanning directly from the printer. I will do my best to assist you. Please refer this document to know about scanning from printer: splr.io/6054cc9Vn Regards, HP Support

[@uswatunhasanahe]

Scan tidak bisa d gunakan

[@justice754]

How to uninstall this application?

[@HPSupport]

+Kieth Sabay To delete the tool, follow these steps: Navigate to the program’s current file location e.g. the desktop. Right-click on the HP Print and Scan Doctor icon. Choose Open file location. Click Delete.

[@emansphoto_6428]

I have a Mac. I did everything and still couldn’t get nothing. This is so irritating😡

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support

[@moganarajkadarasen5273]

why couldnt connect to scanner??? but printer can use???

[@HPSupport]

Hi Moganaraj, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu_HP Social Media Tech Support

[@moganarajkadarasen5273]

@@HPSupport hi..I'm using Toshiba notebook,HP 2130 and Windows 10.. Yes..My scanner can't be detected..pls assist me

[@HPSupport]

Thanks for the reply. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3sb1zNP Binu_HP Social Media Tech Support

[@moganarajkadarasen5273]

@@HPSupport still has same problem

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

[@DaveAngelini]

Did not help problem of office jet printing but not scanning on USB. Scan doctor needs a nurse!

[@ritterac]

scanning error on a mac with 6970 all in one.... HP has gone negative

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054cYXTy Regards, HP Support

[@paulsingh8319]

My hp laserjet pro m428 printer not scanning from pc to printer over the network.. The scan doctor aint doing shit.. I dont know how it so hard to setup these simple things.. jeez

[@HPSupport]

Hi Paul, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer this document to know about scanning from your printer: bit.ly/3M8LBfR Binu_HP Social Media Tech Support

[@supriyakumari3925]

I tried but it’s still not working

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support

[@supriyakumari3925]

@@HPSupport thank you for the reply…the problem has been solved now

[@brendanquinn9354]

totally useless did not resolve my problem I still cannot get the printer to scan Pro MFP M28w

[@timothyhart7587]

THIS WON'T WORK WITH CHROMEBOOK OS!

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support

[@galuhpermanaputra1698]

Sudah coba masih tetap error

[@HPSupport]

Hai Galuh, terima kasih telah menghubungi! Saya di sini untuk membantu! Apa yang tampaknya menjadi masalah? Apakah Anda menghadapi masalah teknis dengan printer HP Anda? Bolehkah saya mengetahui printer yang Anda gunakan? Beri tahu saya! Binu - Dukungan Teknis Media Sosial

[@galuhpermanaputra1698]

Hp ink tank 319. Transfer data scanner ke laptop. Error

[@galuhpermanaputra1698]

Sudah coba cara ini error. Masih tidak bisa . Sudah download driver lagi masih tetap

[@galuhpermanaputra1698]

Untuk printer lancar

[@galuhpermanaputra1698]

Scanner ke laptop yang eror

[@ketchup8731]

XD site dosent work

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in running HP print and scan doctor. I will do my best to assist you. Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych Binu - Social Media Tech Support

[@brendanquinn9354]

reading this thread this issue of printers just stopping scanning about a year or less into their shelf life seems pretty consistent I am never buying HP printer/scanner again. The scan doctor .exe simply does not resolve the issue - heap of crap

[@HPSupport]

Hi Brendan, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3yYmbgO Binu_HP Social Media Tech Support

[@barrypearl2066]

black quality poor...printing only in blue

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a print quality issue on your printer. I will do my best to assist you. May I know the printer you are using? Please let us know! Regards, HP Support

[@baanchiau]

This stupid app start my desktop every day. I only realize this after running powercfg /lastwake. Your hardware barely work, your software is this abomination. I don't understand why hardware manufacture trying very hard to be software developer. Big data I guess. Asus is in the same boat. And what is up with Modern Standby and no S3, both Asus and HP laptops doesnt have S3. Upside my laptop is always on like a tablet, DOWNSIDE battery only last for 2 hours. On commute my laptop got extra toasty while sleeping in the bag. Good job guys. Now I need to check if this abomination is on my Asus laptop.

[@HPSupport]

Hi Ahmad, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP product? May I know the product you are using? Let me know! Binu-HP Social Media Tech Support

[@emansphoto_6428]

I literally did this and nothing. Waste of $200! Think I’m just gonna buy a dell 😡

[@temirbek2004]

Ur hp smart sucks. Scanning manually works more effective

[@a.jlondon9039]

Every hp printer I buy works fine for a few weeks and then I experience problems. Zero Customer help. NEVER AGAIN.

[@HPSupport]

Hi there, thanks for contacting HP! I understand that you are experiencing an issue with your printer as you are unable to scan. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc.? - If connected to computer may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu - HP Social Media Tech Support

[@temirbek2004]

Even this website doesnt work. U cant download that shitty app

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support

[@vincenzo1734]

WORST PRINTER I HAVER HAD

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu - Social Media Tech Support

[@vincenzo1734]

A lot of problems with drivers. I can print but I can't scan anymore. The scanner starts scanning but at the end nothing shows up on the screen of my PC, just blank screen. I tried with the HP smart app and the HP Scan app, same result. I also uninstalled drivers and applications several times...

[@HPSupport]

Thanks for the reply. May I know the printer you are using? Please let us know. Binu - Social Media Tech Support

[@anirhapsodist]

This was not usedul at all. Regret buying an hp all in one. Garbage.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu-HP Social Media Tech Support

[@timroche1947]

Worthless

[@HPSupport]

Hi Tim, thanks for contacting HP! I understand that you are experiencing an issue with your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc.? - If connected to computer may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu - HP Social Media Tech Support

[@imkkpnkzta1971]

every time I want to print out something hp printer never works its garbage, please do something.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not printing. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu_HP Social Media Tech Support