I ALREADY BROKE MY VALVE INDEX - The Valve RMA Process with ThePyrokin

[@meganhuffmanwrites]

*presses F to pay respects* I'm so sorry. Godspeed for the new base station. 😭

[@ThePyrokin]

Thank you, it sucks 😭 I had everything all set up, and it’s just like “lol nope”

[@BoneDealer]

How did you get your serial number for that base station

[@ThePyrokin]

The serial number is on the back of the base station (near the power port I believe). Make sure you use the serial number of the malfunctioning base station, as I believe each base station has its own unique number.

[@BoneDealer]

@@ThePyrokin thanks the RMA process just started

[@alzeal]

man that sucks, Im still using my OG vive base stations with my index. Rock solid for a couple of years now. My valve base stations are still in the box.

[@ThePyrokin]

Glad to hear your original base stations keep on trucking! Are you going to set up the other base stations and use 4 at once? I've heard some people do that for an even better experience.

[@alzeal]

@@ThePyrokin Probably not, I'm not experiencing any issues with tracking. I'll just keep them as back ups

[@channel11121]

@@alzeal I would run them for a bit, before the warranty is up. Some only last a little while before failing, but if you get past that period, they'll last for a super long time.

[@MrLadderStallz]

Yoo the same EXACT thing happened to me!! Steam support is on their shit though I got my replacement base station in 3 days! Sucks to see it happen to someone else too but atleast it’s an easy replacement process!

[@ThePyrokin]

Sorry to hear that happened to you too. You're right though, Steam has been killing it with their hardware support! I'm very impressed!

[@NoBrainah]

I got my index today, already got a red light

[@BoneDealer]

Also day one of this issue, I’ll update you all when it gets resolved

[@TylerMcNamer]

Can you give me an update? Did you get a new base station? Does it work? Sorry for all of the questions. I have the same problem too. Damn that blinking red light!

[@ThePyrokin]

No worries about the questions! I briefly discussed it in my Valve Index review, but yes I did get to RMA the base station. I received the new unit in about a month after requesting the RMA, though it would have taken less time if I was out of town. After getting it, I haven't had any new problems pop up, so I'd say it's still working well!

[@DrakeHurley]

How long ago did you buy it? Were you over the Warranty?

[@ThePyrokin]

This was a while back, but the base station failed 2-3 weeks after receiving the kit. I was able to RMA it, and got a new one that's been working ever since.

[@DrakeHurley]

@@ThePyrokin damn, I wanna buy one but I'm terrified to get it and a year later have it being an expensive paperweight. Really wish they offered an extended warranty

[@AcidLord97]

This is so sad honestly I have ordered my index around 10 weeks ago it still hasn't come in yet but when it does and it had some issue like that i would not be able to stay as calm as you were.

[@ThePyrokin]

Not gonna lie, it was pretty depressing lol the only saving grace is that the RMA process was pretty painless.

[@Artimidorus]

I found this because the second time I plugged in my new Index's stuff, I got the red light.

[@moncimoov]

glad im still using basestation 1.0

[@Bayne.exe00]

my base station 1.0 is blinking red and i cant fix it

[@itsyuri8950]

@@Bayne.exe00 same

[@Neek190]

I've seen in a channel that is better to keep yours base station turn on all the time instead of turning off. The reason they said is because the starting and stopping the moving parts stress more than keep it moving.

[@ThePyrokin]

That’s good to know, thanks for the tip!

[@rodriguezzzzzz]

I had it on 24/7 for 3 months, played only 8 times in total, still got a blinking red light in my base station, so looks like it doesn't really matter 😥

[@adyman0010]

I have issues with my valve index controllers i texted steam support and asked for replacement i hope i will get RMA

[@itzsoda8906]

What pc specs do you have and sorry for your loss

[@ThePyrokin]

It’s okay, the RMA process was surprisingly painless which is redeeming. My specs are: CPU: Ryzen 7 2700X GPU: GTX 1080 Ti 11GB RAM: 16GB 3200 MHz MB: MSI X470 Gaming Pro Carbon And some assorted SSD’s and HDD’s

[@itzsoda8906]

ThePyrokin those are some good specs

[@lurix6711]

Happend to me today after not playing for like 7 months

[@duskstone109]

This exact same thing happened to me!!

[@fflglt4689]

3k. 1300 for the vr with the busted base stations and another 1900 for a new computer to play it. Fml

[@pixelspace7106]

Have you got the Basestation yet?

[@ThePyrokin]

Sadly not yet. FedEx didn’t deliver over the weekend like they said they would, so it had to be delivered while I was out of town 😓 Hoping to finally get it by end of this week!

[@pixelspace7106]

@@ThePyrokin sad to hear that... I will send mine back by tomorrow... wish you luck and hopefully they arrive soon

[@antistoast1261]

NOOOOO

[@ThePyrokin]

I HAVE THE WORST LUCK WITH THIS STUFF 😭

[@maddoxnine7]

Happened to me day one

[@CrunchyFinn]

Just got my Index today after a week of problems with shipping and after setting up, one base station had the blinking red light. Never even got to play anything. Fucking livid right now.

[@antoniovejar3323]

Hey can You play bonework it look fun and have a good day

[@ThePyrokin]

Boneworks is definitely on my games to play list!