I HATED Ford Motor Company - Until THIS Happened!

Back in January of 2022 I had to pay $6300 to fix a coolant intrusion problem in my 2017 Ford Escape with a 1.5l ecoboost. The motor only had 30,000 miles. My Escape was 2 weeks past the factory 50 k mile 5 year powertrain warranty.
I was angry and mad at Ford Motor Company and said in a video that even though I was a Ford fan and had owned many Fords in my lifetime and restored 3 classic Mustangs, I would never buy a use or new Ford unless they did the right thing. Well, Ford Motor Company did the right thing. I received a letter from Ford Motor Company in July of 2022 stating that it was a design flaw on their part that caused all of these repairs and they would be refunding costumers who had to pay out of pocket.
I am no longer mad at Ford Motor Company.
I will buy a Ford again. It will probably be a Ford Maverick.

[@robbyerline1980]

My wife and I just went through this with our 2018 Escape. Dealer quoted us 7500-8000 for engine replacement. Called Ford to see what they could do since it's a design flaw. Ford told us sorry we are not offering any recalls or refunds. We will never buy a Ford again unless their quality and customer service improves.

[@timferguson593]

Just say you will never buy a ford period.

[@Hedgehog-ji1bm]

I am in EXACTLY the same boat. Ford said I am lucky that I was able to get as many miles on it that I did. LUCKY? This is a design flaw & they will not make it right.

[@MisterDeets]

My understanding is that the recall only applies to vehicles showing signs of coolant intrusion up to 7 years or 84,000 miles. After that, anyone with issues relating to the design flaw are on their own. I bought a 2019 that almost certainly has the flawed motor in it and it has 71000 miles on it now. Once I put 13000 more miles on it, I am on my own. If there is an admitted design flaw, why isn't Ford recalling all the affected motors no matter what instead of leaving some owners out in the cold?

[@robertschumaker6634]

Scott, Ford's answer to this major engineering mistake was to extend the warranty on these engines to 7 years or 84,000 miles. I am happy that Ford covered this repair for you but that does nothing for all the rest of us that purchased these cars new and had the engines fail at 103,000 miles. This is their mistake. There are thousands of people that have been screwed by Ford because of these engines and they will NEVER BUY ANOTHER FORD!!!

[@CamoAmmoWildlifeAdventures]

I am with you. I bought a 2016 escape titanium brand new, wife wanted it. Coolant intrusion 120k . New long block is their answer for the fix. Quoted 12 grand. Told them nope, car is not even worth that. Bought a 4RUNNER instead. I will NEVER buy another FORD. I have 4 other cars, all still run great. 2 have had head gasket replaced no problems. 89 Silverado, 95 camaro, 95 Jeep wrangler and 05 subaru. All better cars than that POS ESCAPE 2.0l.

[@lordraiden5398]

This happend to a friend of mine with a 2018 Escape 3 weeks ago. Coolant bottle empty, white smoke coming from the tailpipes and a misfire on cylinder number 2. She traded it in for a 2021 Subaru Forester. She was honest and told them what was wrong and the took it anyway. The dealer even threw in a lifetime warranty on the drivetrain. Ford should be ashamed.

[@herbieschwartz9246]

Ford sending you a check doesn't negate the fact that they put out a crap product. I purchased an F250 with the 6.0 diesel and it was such a lemon that Ford bought it back at the full price I paid for it. That didn't compensate me for the 9 months of hell, the truck breaking down without warning numerous times, and having to drive a rental car for most of the time while the dealer was trying to figure out how to fix the endless interacting issues with the engine. I will never have another Ford even if someone gave it to me.

[@no_more_caffeine_for_you]

I like your channel but this review was bought and paid for and doesn't reflect Fords overall attitude at all. It's nice they did this for you, and that they have a Customer.Satisfsction program but this should be a recall plain and simple. There's nothing being done to help the many many many people whom they're NOT sending checks to. I, like many others, have a busted Escape thst Ford is unwilling to help with.

[@user-qu9io9xr7f]

Absolutely agree if Ford reimbursed, this gentleman WHY aren't they recalling ALL and reimbursing everyone who has Junk motors from them!!!

[@rabbitpork8935]

It's a shame one has to be in the public eye for Ford to actually pay up for their own fault. I am reallycurious what will happen if I experience the same problem with my Kuga after the warranty period.

[@donaldlargen7957]

We will see I got a 2017 ran good and one night I'm coming home from work and the oil just blow all out from the back of the motor I only had it a year now 80.000 MI on it and there saying it's cuz the head gasket problem I never liked ford but my wife had to have it let's see if they stand up to there problem GM always have with me even if they paid half they did something

[@ralfwalter3923]

This (same exact problem) just happened to our 2.0L at 85K miles. I bought the extended warranty when I purchased and juts got my car back home with a brand new motor, $100(ish) deductible. Still not happy it happened at all but I smell a class action lawsuit coming. I feel bad for folks that are living with this problem without realizing there is a problem, and adding on the miles.

[@ezera1979]

Had to replace my 2.0L in my 2015 Escape for the same thing. Coolant intrusion. Dealerships said they couldn't do anything since there was no recall. I had to replace it out of pocket. That second engine was used and ultimately experienced the same failure.

[@jognir3800]

She got you a check in a day means that Ford had already payed the dealer but the dealership was stonewalling you hoping to keep the check. Typical car dealer shenanigans.

[@clayschnadelbach8136]

I have a 2017 Escape S. 2.5l. Love it. No Ecoboost for me.😊

[@disabledofficer6360]

I would not recommend anyone buying a Ford. My purchased new 2018 Ford Escape was recalled three times in three years. I had it in the Ford Service Dept. Several times more for a Axle and computer problems. The Ford Service Dept. Was terrible and Corporate was as bad. DO NOT BUY FORD. FORD STOLE MY FREE VIP MEMBER OIL CHANGES WHY? My engine blew up after 15,000 miles.

[@SamusAran1969]

Bought a lightly used lincoln MKC. 3 weeks after we bought it, engine (2.0l ecoboost) did the same intrusion. Took 2 months for the engine to come in. Also had a bad transmission. They dont know when that will come in. Been at the shop since August 17th, now march 23rd. Over 6 months for our newly purchased lincoln. DONT BUY FORD!

[@_CarlosA]

While they acknowledge their design flaw, they didn't cover all the model years and engine sizes that have this coolant problem. Fusions from all the way back in 2013 have had this problem.

[@tonyallen4265]

While my 2017 Escape was in the shop for the same problem in Aug 2022 I received the same letter. After some haggling the dealership and Ford agreed to replace the short block, reimbursement for my Ubers and finally a free rental car. The CSP 21N12 covered it. It took about 3 months but everything is great now. I'll still never buy another Ford.

[@rudyarellano1650]

I have a Ford Escape 2017 just like yours and I'm really thankful for you making these videos it's a lot of help I really appreciate you and on the headliwhat about the back rear lights how do you replace those the whole thing

[@minnesota-matt]

That’s 11 months you were out 6k. I’d walk to Toyota or Honda after that. Especially with those ecoboost failures.

[@ramppage]

I would still not buy Ford anymore due to them fighting you along the way. I would consider the right thing to cover it from the beginning, without making you jump through hoops and follow up multiple times. It's telling how they treated you initially.

[@jamesde6515]

this happens to gm and dodge also especially i had it happen to honda Toyota also they are the same you just need to go to a good dearlership

[@keithcieplinski]

Exactly. I traded in my ‘17 Escape before anything happened, but I didn’t want to take the chance. I also have been turned off to Ford because besides this, there is a design flaw in the 3.5/3.7 engine with the water pump. I had that problem in a Mazda CX9. So, no more Fords for me. Their engine designs are terrible. Stupid cost cutting designs instead of doing it the right way to begin with.

[@Tobinindustrial]

Way to go Ford. I just bought yet another Ford product a few days ago and it is a 2018 Ford Edge which could eventually have the coolant intrusion issue happen at any time. I hope Ford decides to own up to the fault if it ever happens to me. I even recommended my daughter buy a Ford Escape back in 2019 as her first new car purchase. I have been buying Ford products consistently since my first 1979 Ford Landau car. I will never buy Ford new or used again if my engine or my daughter'sengine fails due to the coolant intrusion issue. It is a fault and there really should be a recall on all engines. The very least they an do is replace them if they fail. Thanks for the video

[@elchencho108]

have you had anymore problems with your escape since the repair with the new designed engine block?

[@jamesadams8848]

Ford should be ashamed not making good on a known engine issue with Ecoboost

[@janlavortex943]

I have the same issue with my 2018 Ford Escape 1.5L eco boost engine I've been without a vehicle for 5 wks. It is under warranty and said it will be covered. I live in the rural area and have asked if they will provide me a courtesy rental but I've been told its still under review. I dont understand. If its under warranty how it it still under review? I have asked if they could pls find me a vehicle. Im not impressed being without wheels

[@faded1805]

at 60 k my trans blew. it was a known issue from ford but somehow my issue was not the one covered by their service alert. total was 8k I paid 5k to ford. 2k miles later the head gasket on the 2.3l blew. ford did not help me Its a pos

[@spenny6222]

But would they have done the right thing if you hadn't posted your original video? Glad you got your money back but part of me thinks this was an afterthought attempt to rescue their reputation.

[@mrgreenjeans]

I don't see this as a recall yet

[@chrisk8376]

I have a 2017 Ford Fusion SE 1.5L ecoboost. Just experienced coolant intrusion of cylinder 3 resulting in the coolant being burned up depleting the coolant reservoir and overheating the engine. It happened on a long stretch of mountain road with no shoulder amd I had a semi behind me. Got lucky and made it to a section where I could get off to the side as main concern there went from the heads overheating to not getting killed!! I am upside down on fhe car and the shop it is at in Johnson City TN billed it at just over 9,000 to fix. The car has 129,000 on it. If Ford won't do anything I'm up the creek.

[@Kusv583]

I own a 2018 Edge with the same issue. Unfortunately Ford is doing nothing about it. I am a Ford employee and bc they refuse to take ownership of this problem, I am done buying their products.

[@alecsablone8205]

My 2017 escape 2.0 engine blew with 55000 miles on it 2019. Ford dealer had the service bulletin & they replaced my engine no charge.

[@DLifeB]

Saving this as evidence because they won’t help me.

[@petervarga4592]

Hi Stcott, Just curious how the new engine is holdin up. Is the new engine design working well?

[@ScottsGarage17]

So far so good. No issues.

[@petervarga4592]

@@ScottsGarage17 Glad to hear. Happy for you and thanks for the videos.

[@petervarga4592]

@@ScottsGarage17 Good for you. Enjoy your "new" car. :))

[@thejunkboxcollective]

Why did Ford send you the letter? Did you have a dealership contact them since your car was out of warranty?

[@rastamanl5517]

I Would never buy a Ford, toyota # 1

[@peterhallock9486]

Its just amazing the garbage ford continues to make. I own a 2014 focus with 41,000 only. Need l say more. The DCT from hell.

[@samanthahilljohnson1445]

I’m going through this right now

[@Steef12]

Does the letter say that the repair had to be done by a Ford dealership? The 2.0L EcoBoost engines have this same issue. I have a 2018 Ford Edge with the 2.0L and I am having this problem. Trying to figure out if I should get rid of it, or pay for the $7000 for the repair and hope Ford makes it right for the 2.0L as well

[@sierracarswell7677]

This is for medical insurance. They want to give you a quote. FYI

[@on-site4094]

Congratulations ….Ford. Did the rite by you ….. naturally aspirated engines were great ….the engines from today echo boost /. Cylinder deactivation / auto shut off & on ..Gdi today theyre built with planed. Absolescence

[@paul7769]

When I went with the $30000 cash I had saved to buy my next car, I thought I'd do the right thing and buy American and I never heard of this years-long easily-avoided manufacturing flaw. Sure glad mine's a 2020- I believe the head gasket flaw was corrected by then but I'm still not very confident in it because ofthe two turbochargers.

[@es-qf2gw]

@paul7769 you just have to worry about the spot welds failing On the doors, I have a 2019 escape s 2.5 motor and currently going back and fwd with Ford for spot welds breaking on the rear lift gate. (Same issue on the 2020 escape just different door)

[@Crunchifyable2]

I LOVE the Maverick! Get the EcoBoost XLT or better and you will love it. It's fast. It's easy to drive. The tailgate folds down to make it a 6 foot bed. It's the ultimate utility sport vehicle. Only real downside is it has car like seats. It drives like a small SUV and has very good handling for a truck.

[@CamoAmmoWildlifeAdventures]

NOPE!!!!! Ford will never get anymore of my $$$$$. Let us know in a couple more years if you still Love FORDS GARBAGE

[@knockywigglesworth1909]

Uh.. DFL fell on your side cause that engine is universally know to fail!? And now your a fanboy again?? WtF? Still making poor quality cars & trucks! And FYI I've always been a Ford guy but nowadays... Maybe just maybe Kia is more reliable?

[@greatpariscars]

Junk. Want a vehicle that's reliable beyond belief? Buy a Toyota 4Runner.

[@kooljoe64]

But Honda or Toyota the crv is a better made vehicle period.....Ford an gm suck vehicles