I said to FIRE HER... She CONFRONTED ME!

In this business turnaround, we are in New Orleans where Trinity Trees is struggling to stay afloat. Cody and his team are getting jobs, but aren't able to grow. There's too much overhead and something has got to go to make room for profit. Things get uncomfortable when his crew realizes that their jobs may be at stake.
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[@MikeAndes]

Need business help? Apply to be on the turnaround show! IT'S FREE! MikeAndes.com/turnaround

[@greenmachine55]

I will keep this in mind if i need advice cause im new at this and im learning everything from the very beginning.

[@buildzmodz3871]

​@@greenmachine55same

[@FromLandVegemiteSamich]

G’day mike, I thoroughly enioy seeing you help other small businesses become more successful and profitable, keep up the great work you and your team do 👌🏻👌🏻👌🏻

[@traynham]

She said Mike was scary and intimidating bc she knew he was gonna point out the fact she’s making all the money😂

[@mr-schmance]

She knew she was hustlin this owner 100%

[@user-uv6oe1ns6r]

The sales lady is useless

[@stephensurratt2909]

I agree

[@mikehunt908]

As an ashtray on a push bike

[@SmithBeatZ1]

Only reason she'd be that scared and terrified is because she knows he's gonna find out anything and everything. It's her guilty conscience knowing she isn't doing well and still getting paid for it.

[@Sethhaun78]

It needs to be a experienced tree service man to do sales bids on tree jobs ..the bigger companies here have arborists doing that...like this guy it's struggle to even keep employees..have zero currently..I actually seen one of your trucks in my area amongst the thousands of mowing companies and or non companies..I do both tree care and comercial landscaping/mowing ..bevause it keeps me able to have income even without help...I offer full service..where competition only do 1 or 2 things..have downsized amount of customers because cannot not find American ls to work ..they want to come on board then don't follow the rules or my standards..running buisness is a fulltime lifestyle that I enjoy ..worked 25 years for other companies and crew leader .but these kids see the KZbin and think they deserve top pay but don't put in the work and they don't respect that I worked 7days week no days off 5 years coming from nothing ..took long time building customer relations...the employees should be focused on work only and groing learning and sticking around being loyal so they can one day take over daily operations. However they only want to be over payed and don't care about work ..there in big hurry to go home..very sad every small buisness is struggling..

[@Sethhaun78]

Not do to lack of work but lack of loyal help

[@user-qw3qr8ng4k]

Well under bidding doesn't help... are you directly inside know?​@@Sethhaun78

[@itzOLE3]

She seems like a narcissist. Definitely has to go.

[@nateg4236]

"Ive bought and sold businesses". Yea right. Reminds me of a bartender.

[@oraziohall2969]

if you could consider getting divorced as 'selling a business' I'd believe her

[@mattbarnett7985]

THIS!! lol Then they become real estate agents

[@ramongonzales2105]

You would think if she was buying and selling businesses, she wouldn’t be working at his company and not bringing revenue

[@james94582]

​@@ramongonzales2105she sold them because they weren't profitable and didn't have a choice but to sell em..

[@TheShrubGuys]

Hes a good dude. I hope he makes his dreams come true!

[@FrankJGarcia_94]

The sale lady took advantage of the guys kind heart to offer her a job and commissions. As soon as she got word Mike was coming, She knew she was getting canned. Glad he sees she was a bad investment. Hopefully he can keep his mind set positive and push through the bump in the road.

[@cartmanbrah8937]

The sales lady is your typical salesperson. They speak highly of themselves their resume talk about how they have a large network of people but don't bring those networks to the company.

[@tallbrian100]

"Best boss ever", Yep he pays me to do nothing, score!

[@pamwaldron3504]

In any service business, you don't send a sales person out to bid a job, especially if they aren't experienced in the business you're running. You send someone out to see what needs to be done, what condition the area is in, and all the variables, take pictures and measurements and then go back tot he office and work out the time needed, equipment needed and cost to do the job. Then you call or go back with the estimate and the contract. Once the contract is signed, you have the job. This isn't selling girl scout cookies.. If they don't have a formula to give her, or make her go out, take pics, measurements, etc and go back to the office to work out the numbers, then she will forever under price their work.

[@Kushert]

Thats insane. The so called sales lady was taking most of the money

[@hanselito2416]

thats the only good sale she made. herself

[@chrishayes5755]

She seemed to be overselling her skills and experience. Nobody good in sales is working for under 6 figures if they know their worth and options. She mentioned struggling and giving in to basic price objections, which is beginner stuff.

[@marcfavell]

all fairness without her there's no sales

[@adavidbujanda]

Or loosing

[@phoenix-rising-86]

​@@marcfavella summer job for a student, silly doing door to door estimates. Weedman does this yearly why can't he 🤔

[@waylonratcliffe]

I was watching a tree service at my neighbors last summer in Louisiana. One of them threw up mid job, immediately lit a cigarette and went back to work.

[@ianreed5060]

Exactly how he should have handled it. Like a man

[@williamallen7836]

I was recieving medical treatments that would cause me to vomit mid day everyday. Some days worse then others. I always felt better afterwards. I just got it over with & got back to work. Went through this for 6 months. Those who noticed always said I should go home or stay home. My thought was, I can barf, get work done, and make money, or be musserable at home & not have enough money. I prefer the just getting on with life option.

[@meandmybuddy964]

I been hung over too I couldn’t go on like that so I haven’t had a drink in 25 years and don’t even want one ☝️

[@meandmybuddy964]

I had bleeding ulcers and when I stopped drinking they healed up

[@mumbols]

​@@meandmybuddy964mine healed up finally. Proud of you and anyone els. Still showed up to work till the work stopped.

[@jordantrae2280]

This is crazy. We have a lady at our dealership that gets all of the online leads. If we as the salesman do all of the work, she demands 50% of the pay. Absolute bullshit.

[@hanselito2416]

Yeah that is bullshit. Need those high paid women to set the standard 🥴

[@labandlegacy]

Without leads, there would be no work. 50% is excessive though. Normal referral fees in most businesses is 20-30%.

[@wolverine89893]

Na I give her 10% and tell her to go Uber for the rest 😂😂

[@JohntehGman]

Lady reminds me of employees who BS about their experience, talk all this game and have little to no skills. If she was getting 6% topline and has all these connections and loves and wants the company to grow so bad, why not reach out to all her 'connections' she has to sell more ?

[@wolverine89893]

Yeah good point you would think she could get more Business from her contacts. What a tool 🤡🤡

[@bo4arrow]

because the don't exist in the real world, or they do and they won't answer her call due to past history.

[@Lawn-Stewards]

Dudes.. this episode was epic.. he low-key is a pretty good boss in the sense that he went above and beyond in showing her that she was a problem lmao.

[@red-hat-mike]

Found this channel by mistake was looking for Mike Rowe. I subscribed and glad, I found it. Good content.

[@gibsonslawnservice7261]

Bro stressed and is on his last leg I see it in his eyes

[@oraziohall2969]

While the sales lady is living the easy life, well paid, snickering and drinking her 7$ coffee. Brilliant.

[@mowmenlawncareservices]

Huge fan of the intros to these. I can’t even pop a wheelie on my mower ha ha ha ha ha ha

[@nickm1376]

Fire her! She either has it or don't

[@iandouglas4992]

He did

[@robertmccall8666]

That sales lady should be gone... Thats sad she is just padding herself on the back.

[@ExamplePrime]

'Wheelie' good intro 😎 EDIT: She shows up just to try convince Mike that she needs more money while the business is dying. Incredible selfishness.

[@jordantrae2280]

Have you been in any relationship with a woman?

[@oraziohall2969]

Now explain why they belong in the workplace at all

[@rockymypug]

@@oraziohall2969 Thank you. I knew I could count on the truth to be said. My best jobs have been with zero to very few women in the workplace.

[@RealiveSoul]

Boy this better than A&E

[@codywaggoner7537]

I like how Mike found a middle ground with the sales lady

[@altonlancaster5214]

She wouldn't be so worried about Mike if she was competent and doing her job correctly. If she's been in sales all her life, she should be a whole lot better. Just because someone has been doing something a long time doesn't mean they are good at what they do.

[@cleancutslawncare]

Fire her. She didn’t want to be in the video because her bs was going to be called.

[@handyscapersllc]

10:07 she is scared that Mike is gonna tell him to fire her cause know what time it is.

[@robertm9848]

Mike, I normally think you are spot on in your advice. However, you didn't even mention the biggest cash cow in tree work which is INSURANCE jobs. Go to all your local agents and drop off business cards. Buy them doughnuts or lunch once in awhile. Your CAC decreases and your profit margains sky rocket because customers dont nickel and dime you over price. Ask me how I know....

[@FletchDoesIt]

How do you know? 🍻

[@moparman1962]

YEP, insurance related jobs to prevent property damage or clean up after a tree has fallen, area realtors and property management companies are all a MUST for local tree service companies to focus on, canvas HEAVILY and build relationships with!

[@landmarkcreations1183]

I can tell mikes a fellow Washingtonian. Pouring rain and doesn’t bother him a bit 😂

[@pabloserrano709]

Yup 😂

[@rickdoolin9109]

From my experience in sales, if the sales person is scared of straight commission as a payment that person is an order taker, not a salesman, big difference.

[@njh28]

lol sales lady got to go. Just saying

[@jimmyt5241]

Good job Cody Keep up the good work man !

[@justicelizana2517]

Cool to see New Orleans on here , I’m bout an hour away in Mississippi

[@plumbobmillionaire6246]

This guy is very likeable and him and guys seem like hard workers too. He actually is quite aware of his numbers. I think once some of his business financials gets tightened up he will succeed. Consolidation of his finances with one lender with a clear payment might also help. Mike you’re the man.

[@codygraver]

I’m actually on track to paying off all of my loans to free up an additional $3000 per month Every purchase was considered and calculated for the risk involved with the roi that it would potentially have Hiring someone in sales was a learning experience as I’m trying to grow in delegate task to other people. I appreciate your kind words

[@traynham]

He realized towards the ends she wasn’t gonna stop until he stroked her ego😂

[@cwalker688]

Yes!!!! I’m addicted, and you came through with the supply. Love your work Mike!

[@chrisbrandt3642]

Great turnaround video! Keep them coming. More like this one...

[@Premier-Media-Group]

Gotta be careful. Having dependable folks like CJ is awesome, but don't burn them out...

[@SamuelCoyer]

Great Video Mike! These Videos provide so much value NEVER STOP!

[@mattwood239]

Great video Mike your knowledge you share is amazing .The owner Cody is a good hearted man and cares about his crew from what i see in this video.I wish i could have had a boss like him . I've been in the tree business for 28 years working for various companies here in San Diego CA .Mostly as a Forman/groundman /production manger I even had my own tree service for 2 years but its a lot of work being a single dad and running a company i was working to much and not being there for my kids I couldn't find a balance . I was curious on the way the branches were being loaded up and had a few questions first one is why no chipper you can dump wood chips almost anywhere free and cut up wood to fireplace size then theres no dump fees ?second one is why did they load up branches in a bobcat to be token to trailer witch is a few feet away seems like it would be faster and cheaper just to throw straight in trailer seems like your moving the same branches more then you have too ? PS (I WAS Worried FOR CJ WHEN HE WAS USING CHAINSAW IN BACK OF TRAILER HE NEEDS SOME TRAINING ON HOW TO PROPERLY USE A CHAINSAW FROM WHAT I SAW IM NOT TRYING TO KNOCK HIM HE SEEMS LIKE A GOOD DUDE I JUST DONT WANT HIM TO GET HURT ) And my last question is what was the guy blowing in the grass?would't it be faster just to rake it up

[@acreage]

She guilty of something for sure

[@landmarkcreations1183]

The editing and storytelling in this video is superb 👍👍

[@codywillard1508]

I enjoyed watching this video! I own a boutique tree care company in Tulsa, and we are in our fourth year. I will say, I do not have anything figured out, probably about 60% actually, however, I feel like we’ve done a good job maximizing our potential, and I know every market is different. Some things I might recommend. -We ran a dump trailer for two years, and last year we purchased a new Bandit 15 XP, (I already had a 20 yard chip truck that was pulling the dump trailer with, and was anticipating a future chipper). $86,000 for a chipper seemed like a lot, but we doubled and some days quadrupled what we could get done in a day, especially when coupled with crane use. You can get rid of chips in so many places, and most of the time it’s free. -Slashing dump trailers is way more hazardous than operating a chipper (you’re running a chainsaw towards your legs in a boiling hot box, and there’s a high likelihood of a person fallen out, or injuring a leg getting in and out), especially considering nowadays almost everyone feeds a 15”+ chipper with a mini skid. -100% become an ISA Certified Arborist, and encourage your crew to achieve the same. Buy them the books, give them big bonuses for passing their certification! You need any professional credential you can get, and that paves way to become a BCMA, which very few have in most local markets. -Your crew looks a little heavy for your gross income. If you can hit the 600K range, then that crew size might be OK, but you should be able to achieve $130-160k+ per crew member annually in the South/Midwest. Lean and mean is the name of the game, and I’m sure a lot of these people you care about and are like family, but to optimize you need to cut off the fat. -I don’t believe there’s any need for a salesman within the tree industry until you’re hitting a consistent 750K or more a year. You will be the best sales person! There’s many ways to fry a cat, 😂 in my company, we work roughly four 10’s (7:30-5:00), and I bid every Monday. My crew enjoys having a three day weekend, so we go hard four days a week, and they enjoy their life for three. -Don’t focus too much on closing percentage, focus on net profit. We close about 30% of our jobs, but we are around 40-50% profit, however, we have focused hard on credentials and educating ourselves constantly to become authorities in our local industry. We tried to only book out two weeks, but with profitable work that fits our equipment and crew size. -Figure out what part of tree care or removal you do best in, and focus 75% on that. We bang out massive removals several times a month, but our big money makers are actually higher end pruning.

[@discovery2727]

thank you for sharing!

[@codygraver]

Hey Cody! Thanks for the response We are going to make it happen I have a bc1000 i use that’ll be going behind the grapple saw. I don’t tell the crew to cut up in the trailer. I’m usually managing the job but for this day i had my dad set up so things weren’t necessarily how we work. With a grapple saw, I’ll be focusing more on removals and clearance pruning I appreciate all the recommendations and will be working on the ISA certification and the Crane certification with New Jersey crane experts

[@marcbaker0650]

Spot on. It looks like they are doing a lot of things the hard way and spending money in the wrong areas. They need a chipper and branch manager grapple and rig down big limbs instead of cutting little limbs and letting the saw hang down 10feet from the bucket. The sales lady is not the biggest problem.

[@josevillanueva3104]

Another Mike Andes Video 💪🏽👏🏽

[@USMC6976]

Never pay commissions on the gross, it incentivizes the sales people to underbid. Pay on the profit. When they write out that bid, and they add 30% for the business, then add their % to the final.

[@shadowstorm1742]

If I was ever in this business I would always be the person to do sales cause you know what makes you money and saves money and don’t have to pay an additional person to half ass it

[@Smadden226]

He knew he needed to fire her lol

[@codygraver]

Yeah, I tried to overlook the negative side of things and hope things turned around eventually It wasn’t the case though

[@gervaldofrancisco7794]

Whoever did the color grading is a legend 🫡

[@MikeAndes]

I agree 100%

[@elpanchosancho2]

​@@MikeAndeshuh Mikey! Is back to selling pahsay for her! Huh

[@OddEyeGuy]

oh so this is like Bar Rescue but with lawncare companies. NICE!

[@michaelvillanueva6862]

CJ should be foreman or salesman.

[@donshilo2024]

You cant have a small business successfully being the nicest person,

[@schofieldlawncare]

Simply say sorry we can’t afford to have you we have to let you go

[@MikeAndes]

What is the biggest change that needs to happen to turnaround Trinity Tree Service? Comment below!

[@chrishayes5755]

needs to get a virtual receptionist.

[@angelellis7690]

Fire the sales lady. She didn’t seem on board or all in for you or the business. Just didn’t seem like a good fit. It doesn’t makes sense to keep her.

[@SimpleMan-hg3dx]

@@chrishayes5755 ya nothing better than talking to a robot for CUSTOMER SERVICE

[@hanselito2416]

stop buying a bunch of brand new toys.

[@robertvannicolo4435]

Yea, I just don't understand how a salesperson was hired to sell but doesn't know the business. Time and what it takes to complete a job should have at least a few years on a crew to get a full understanding of jobs being bid on. Trust me, it takes years to get it right

[@snotbubbles3276]

One thing I see a lot of these small business Owners do is they are answering the phone all the time, whether they are on a job or in their vehicle or after hours when they are with their family. Why not hire a person during the day to answer the phone part time and to manage the calls? As the owner you should have a simple script the person follows and their main focus should be customer service and processing the calls with some sort of priority so you can be notified of emergencies and also set a block of your time aside to just work on possible bids. There are a lot of People claiming Social Security at 62 that can still work under 20 hours a week part time.

[@codygraver]

I’m actually in the process of trying to find somebody to do my answering and scheduling! Let me know if you have any virtual assistant recommendations Cody Graver Trinity Tree Llc

[@antoniocollins1025]

She talks in circles a lot… geesh

[@mm.k719]

I feel she on something.

[@AndrewJDixon]

Love Mikes perspective!!

[@wolverine89893]

The sales lady, really had to sell herself to get that job.😂 I call B.S I bought and sold Businesses yet I am scared of a guy name Mike Andes 😂😂

[@user-ek8qt2qf1z]

You handled that with absolute class

[@Private-GtngxNMBKvYzXyPq]

As a business owner, one of your biggest regrets is sometimes the person/people who you couldn’t bring yourself to let go. It’s terrible to have to do it, but it’s often way worse to avoid doing what has to be done.

[@thefreesoulchannel]

My experience if someone has to say " I have people." Don't have people!

[@LetTheTruthBeTold8324]

shocking how disconnected she is from reality

[@Ty-bz7zx]

Sales con lady was worried and scared from the start...... She knew she was busted! She claims expertise and a huge network of contacts.. so why hasn't she used any of it!? Well made video too btw! Interesting & super informative. Thanx for the work.

[@danny8block]

Fire her!!!

[@Zwrld781]

Sales lady no good

[@catfish7774]

Before my dad passed away he always told me do not spend more you make because you will not have nothing if you spend more than you make and that is true

[@timinclt7895]

Such a nice person 😊 the world needs more of them! As far as the sales lady goes….its just business

[@xdrag4854]

Cody is a class act. He knows the business he just needs to be the business. I wish him the best moving forward.

[@jojoletsgo6618]

Good video Mike! I really should send in my submission video 😅

[@StevenBMason]

This was a great example of stopping the bleeding! As an owner this is most important.

[@SmithBeatZ1]

She knew it was coming. That's why she's so scared and kissing ass.

[@jont8707]

He hired the wrong person for sales what a joke shes straight robbing this guy send her packing

[@ryanturner5437]

Man i do the same work as these guys do. Just me myself and I. They have to many employees. Writting from canada. 150-250 average hieght. 1 man to 3 man crew. Chipper, dump truck, climber . Been in buisness longer than i want so its possible

[@MoLegendTv]

she juts put mike in the gordon rams category lol

[@MoLegendTv]

I'm terrified is crazy

[@SmithBeatZ1]

She needs to go. Your lively hood and business is what matters.

[@jberry1982]

Im only a quarter way through this and i already know he's too nice to really put business ahead of everything and im certain he gonna have a bittered relationship with the owner of the business after this over

[@leyton-6798]

He’s the owner of the business

[@costaht]

Thanks for for the "X weeks later". Even better if you guys manage to do a "3 months later" instead

[@jlcmarble8722]

Very nice humble guy, easy for people to take advantage of.. Also under that nice reminder there is a dangerous amount of stress and pressure building up. It's just like a volcano when bad economic cycle comes it will easily blow up... Hope he reduce his experiences

[@Technotranceism]

The whole PFP aspect I've never been a fan of. Give them a respectable hourly wage, with an incentive bonus based on performance, reliability, and profits.

[@iandouglas4992]

Shes definitely not worth it

[@210_adventures]

A woman will always take it personal and will always argue about it.

[@Am4zonlovers]

Get a certified Arborist for sales

[@DJSolistica]

Wouldn't a certified arborist rather be doing the things they got certified for?

[@angelellis7690]

He is that lol

[@Am4zonlovers]

@@DJSolistica Well she’s a sale person, but she needs to know the tree world 🌎 taking a tree down or pruning a tree requires education and experience! When you’re giving a estimate you need to know the process and plan how you’ll do the work, how long does it going to take, how many guys does it take, what type of tools they need to get the job done... Like they said she underbid 2000 on a job that’s a little bit frustrating for the crew and the company owner lol

[@DJSolistica]

@@Am4zonlovers I hear you I think you're right, and I also don't know the process or the cost to being a certified arborist.

[@robertvannicolo4435]

Being a certified arborist is only extra have to have field experience and knowledge of tree care all aspects. I have seen people who have no field experience be certified

[@dbodbdbodb7174]

"All We Had to Do Was Follow the Damn Train CJ."

[@codygraver]

What time stamp is that?

[@dirtxpert9930]

I worked for a company that hired a sales lady ... so she would be responsible for the proposals but she knew nothing about construction so they had me write the estimates and when i found out she was getting commission off my work ... i told them i either get half the commission or she can do her job. I ended up leaving the company for a much better postion.

[@firstname6208]

congrads on the turn around, followed sound advice pays dividends.

[@Scrappygymrat]

Asking an employee to have an "Owners mindset" is incredibly toxic. They don't have any stake the in business at all so asking them to work like they do is insane

[@josephmiley4213]

Mike, you are the GOAT Sir!!!!!

[@hoffpauirconcrete.semperfidCC]

Good to see you down here in Gods Country Mike ....welcome to Louisiana

[@lijath]

Sounds like he still needs an admin person, he shouldn't have to stop work to answer his phone on the job site.

[@jmax6614]

He has to be the sales guy. No one else can do it but him

[@moparman1962]

At the 12:00 minute mark into this video, we like many others realized two things...1) Cody needs to be a lot better owner, boss, delegator, troubleshooter and make responsible, logical decisions about running his business, and...2) Jennifer the marketing, lead-generator, sales woman has been way overpaid for her dismal marketing and sales performance; she needs to be replaced with a go-getter who makes AT LEAST 1/2 of their monthly income from COMMISSIONS on closed deal, completed jobs! It is well worth it to find self-motivated sales people and dangle healthy commissions in front of them, they KNOW and UNDERSTAND that the harder and smarter they work, the bigger their pay will be, very similar to them automatically having the BUSINESS OWNER mentality that was mentioned. ; )

[@duaneayers6117]

The harder you work, the more money you make. That definitely isn't a UNION slogan.

[@Enchanted3DPrints]

This turned into reality tv. Camera work reminds me of those towing shows or cheaters or something haha

[@heartsky]

Managing people is tuff, being able to cut people off, to fire them, you're in charge of someone's livelihood and it becomes too easy to only look at their situation and not the big picture. She had to go.

[@roberttysinger4837]

6:45 in says it all. We can’t take breaks or a lunch! Get out of here, work harder and get paid more.

[@Itsoperated]

I feel exactly where this guy is at. Different industry though. We were killing it at the beginning of the year then after February we have slowed down tremendously. We went from 7 employees to 2 time being one of them. I don’t even pay myself lots of times. Mentally it takes a toll which moves into physically. Stress just takes over. Thank God it seems to be picking back up now but the last few months have been trying the amount of debt I have had to do to just stay afloat is going to be hard to pay off. But just got to keep pushing.

[@-KIMISAFOX]

Being a business owner is more work and weight on your shoulders than an outside perspective will ever understand. I feel like I haven't had a day off in over a decade.😢

[@jcbuckeye]

The problem is him being the only one that can do a large part of the work.

[@sgtrickards5683]

I would appreciate some guidance. I'm a disabled Combat Vet trying to open a small business. I built a food forest and want to sell food. I've never sold anything, and I'm not really a people person. I keep planting more stuff, but because I don't know how to sell, we just end up eating all our produce. Not a bad thing because we save a lot of money. However, I want to pass something down to my son other than land, home, and tools. I'm also an artist and want to sell my art. I do Bob Ross like paintings and pencil drawings. I'm just not good with talking to strangers. What I don't want is for people to only know me for my military service. I more than a Veteran.

[@instantsiv]

It gets easier the more interactions you have. Just gotta do it. If you don’t want to jump in head first maybe try spreading the word amongst people you know that you’re interested in bartering your food.

[@dollz2030]

She knew she wasnt cutting it. I think ppl get comfortable and forget the main goal.😊