Inside Delhivery's Parcelling Process | Delhivery Co-Founder & CEO Exclusive | Weekender | CNBC TV18

Mangalam Maloo goes to Delhivery’s largest sorting center and decode Delhivery's road to profitability. Here's a look back at Delhivery's Q3.
#delhivery #wekender #ecommerce #businessnews #businessnewstoday #businessnewsinenglish #sharemarkettoday #cnbctv18
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[@RajSachdeva]

Glad to see that Indian logistics companies are catching up. not only it is modern but also providing safe and clean environment for workers. Even though I am not hearing any beeps when forklifts driving are around people. 😀

[@nishant54]

That would be sound pollution. This is best.

[@dirtmanrock5428]

Where is this place...?

[@dominicdmello7531]

A 2 page document from Delhi to Bangalore was received fully crumpled. Thanks delhivery. Great service.

[@cargai7559]

No matter how advanced and efficient your sorting and handling facilities are, it all comes to end user satisfaction. As a customer I pray that my order don’t get shipped by Delhivery. Horrible delivery service in my area. Complained many times but they don’t care😅

[@sanatanipandit2593]

oh my god such a terrible experience.😂😂😂

[@pranavm6214]

same

[@Aniket-jl6wp]

Same

[@yogeshshabarwal]

Delhivery is scammer company don’t expect anything from them

[@praveenkonda419]

Same here

[@ramtripathi1621]

Broken my computer componenets while shipping. I raised a complaint but no reply and closed without justification. What a company.

[@Balaraj05]

The top worst customer service and consignment handling logistics in India. I had 3 awful incidents with them to get the consignment. 1. No proper response from the center where the deliver or by the person who delivers. 2. All three times it took min 5 days delay against the expected date of delivery mentioned in their website, and that too daily they move forward the date without any call or notice to customer which is height of their audacity towards customer service. 3. All three times the delivery person told me I'm new and unable to locate the address and my supervisor does not support to complete their work - This excuse I heard all three times. I have evidence too in my Twitter when I was struggling to get the packages in the past. HORRIBLE LOGISTICS I HAVE SEEN IN MY LIFE...

[@RajSachdeva]

there will be a margin of error in service unless you are being singled out. 🤣

[@fizzybubblech2128]

I also had an opened monitor delivered. Plus the founder owns almost nil stock in his own company

[@WhiteSky-21]

Agreed! And I'm working there

[@saiprashanth3618]

@@RajSachdeva But the margin of error is too huge. Delhivery is one of the worst logistics service I've ever used.

[@EPITAPH13]

Bhai Xpressbee try kar . Aur gatiya hai😂

[@tapanjoshi-gx3si]

Pls don't give your goods to them, they will not answer to your problem, specially for part load, their most of godown and system are mess.. everything will be okay, but once they lost your goods they will become rude and don't solve issue...

[@wankmaster69]

Dude, most of the e commerce goods use Delhivery

[@No_other_human]

@@wankmaster69check your facts dude !

[@shoyebalikhan]

​@@wankmaster69he is talking about customer service and u r saying everybody uses them ...what a mindfuck response is that ??

[@kooler999ify]

​@@wankmaster69 no not really

[@AVB_777]

​@@wankmaster69 wrong

[@xplorider_18]

This is the worst courier service after Shiprocket…. They wont even try to deliver it on time. Simply cancel the order giving some reasons… and it will go back to seller…

[@sammys1663]

Worst delivery service at the last mile cause they have tied up with Amazon India and as per amazons policy they have to home deliver but executives never do that and they come at 10:30 pm Ist in night at times it's disturbing

[@Moderator.]

You need free delivery and that too in time.. Forget it

[@kooler999ify]

​@@Moderator.If you don't have prime, it isn't free delivery and if you have prime then you have already paid a big sum of cash already

[@tusharkhanger8558]

​@@Moderator. Why are you defending them 😂😂. I think u are being paid by them

[@touragrapher]

The courier handling by this company has been incredibly disappointing and irresponsible. Despite the significant responsibility to ensure the timely and secure delivery of our valuable packages, the condition in which they were delivered, coupled with their notorious overloading practices, resulted in losses of nearly a lakh. Despite having insurance for the package, the company showed little concern, and Delhivery turned a blind eye to the issue. Just like how they did in couple of other cases! Please do not use them at all!

[@AdityaAsarkar]

Same

[@indian9632]

Worst courier in my opinion. They even accept packages for areas they won't deliver. Many of my orders went undelivered

[@auralife1500]

Flipkart and Amazon have own logistics

[@rakeshvenkatachalam1564]

one of the worst logistic delivery company, for some stupid reason most of the IT company opt for this company for delivering their annual gift to employees, they have one of the worst delivery persons, who dont even care to call when they deliver and they never deliver door step and dont even give intimation to the person.

[@gaurav65334]

Great to see you Sahil reaching such height of achievement and accomplishment as an entrepreneur 🙏

[@yogeshshabarwal]

You mean sahil the scammer ? Of delhivery scamming company

[@-GLOBALCITIZEN]

Shipped a return through them and they stole it and said it was delivered. When asked for proof of delivery they kept on giving stupid excuses and didn’t provide for months. Finally provided a fake POD. Disgrace to INDIA, don’t ever ship with them.

[@rick_._]

I cancel my online orders whenever i see a Delhivery tracking number. Worst service!

[@NestY7777]

12:05 4:11 4:36 soo huge MultiCrore logistics Company..! Sad to see Warehouse STAFF without safety gear such as Gloves 🧤, HighVis🦺, Safety Shoes 🥾, looks like this company doesn't care for Staff...!! Shame on this MD/CEO 🤮🤮

[@zachariasrohithjoseph5154]

It's high vis

[@madhumad1397]

I have had the worst experience with Delivery. There is no proper costomer care response. There won't be no contact no for delivery centers. You won't be able to find the delivery offices.. further all you won't be able to call customer care to enquire about a ticket you have raised through app. No one cares about u.. the worst of the worst

[@ytbv]

Delhivery Hyderabad is a terrible service. The intercity deliveries take 2 to 3 days which is pathetic.

[@GreyBlackD]

The worst service. Suppose to send a package to Bangalore but the courier service sent to North India and shows a delivered receipt. Till today unable to find the package.

[@ashishsawant81]

Worst service if you book a pick up they will come after 4-5 days there is no customer service.

[@onlyRomix]

The worst Logistics in the entire Country. 0 customer support, 60-70% delay rate.

[@thestudentofindia9998]

Pathetic, Honestly I have used many delivery services but this comes worse, check reviews and experience of others also, management sucks to handle customers. Idk why companies still using their services may be cheapest among others.

[@kalabhussain]

Delhivery is the nightmare and worst ever logistics to deal with, by all and every means...👎

[@ciya-jc5sv]

My parcel is sitting in destination city for 10 days. Finally I had to ask the website where I ordered to cancel and refund me my money. DELHIVERY HAS HORRIBLE SERVICE IN BANGALORE. DELAYED PARCEL SINCE 13 DAYS WITH NO UPDATE .

[@indraneeldutta]

Worst ever. No control over end delivery. Horrible customer service

[@AeroTronn-l8x]

Delhivery Delivery Sucks big time in Chennai, this buggers cannot compete with Bluedart which is way much better.

[@praveenkonda419]

1000%. Not just in Chennai. Delhivery sucks in Bangalore too.

[@WesterGold-k8i]

@@praveenkonda419 Delhivery sucks everywhere. These buggers should be banned

[@unseen_lastmile7190]

One of the worst logistics company ever in history

[@Sd_24_jay]

Delhivery is the worst delivery company

[@jithinramesh3022]

Dont understand why any organization would highlight the worst logistics company in India. Like many others i dread seeing the name Delhivery on the tracking screen. Horriblr customer service which is unresponsive to any complaints.

[@mernkanthri3941]

those Volvos 😍💌

[@shakoorpeerzada]

Delhivery courier is going to be banned by the Indian government due to unethical business practices.

[@yashancientbeast]

i hope you continue exploring more indian companies and their operations just like CNBC international does. don't be like the rest of indian companies. do something different. like this.

[@MayurPawar87]

I would like to have a job at this company as a truck driver.

[@cosmic2096]

You can from thier websites

[@SaajanRadhakrishnan]

Why delhivery, join us we have 32ft MXL containers operating across various locations in South India. - JAYA ROADLINES COIMBATORE

[@ghhh9012]

@@SaajanRadhakrishnan you don't have Volvo 😒

[@kelvinmugendi]

Delhivery.... Nice pun

[@rajasekharbobbili123]

It is big wonder why they didn’t go bankrupt yet

[@ishdemon_]

delhivery naam hai aur Delivery time pe hoti nahi inse...😶‍🌫

[@Dreamer_music1366]

they will take more than 10 days to deliver the item in near by location

[@bohrapradeep]

Great vision Sahil.

[@yogeshshabarwal]

You mean sahil barua the scammer of delhivery scamming company

[@sriramkesannagari999]

Not Working properly in tirupathi wrost services in tirupathi....

[@Myrajain26]

With delhivery... I'm asuured that' my parcel is safe and will be delivered at my doorstep...so I don't have to wander here & there

[@NFSprostreet98]

One of the worst courier service!

[@vnodkmar]

They say they can’t even unload the truck after sitting in the destination Hyd hub for 4 days. Need 2 more days to unload as they are caught up with man power shortage and warehouse capacity issues. Customer service in the chat lie that delivery is being expedited but on the ground contrary happens as days translate to weeks to deliver. People are spitting at them in review section as these dogs have fun.

[@Potus991]

The worst logistic company in India, they don’t deliver in time nor pick up. What a joke.

[@niteshmittal3346]

Worst courier company ever they are handling deliveries of SBI cards and Samsung i have experienced multiple times. There delivery partners do not want to deliver products, they do not provide contact of delivery partner and when you raise complaint they close the complaint tickets without even resolving them. I have never experience such a bad experience from any other courier company.

[@PushpaKushwaha-nr9jm]

Good 👍👍

[@rajatjain7894]

Why CNBC anchors add "odd" between every number and it's unit?😂 15"odd" percent ... 8000 "odd" crores. Never understood this. Is it part of the anchor training at CNBC?

[@blitzkreigm]

It’s like a rounding off sign ~ otherwise you’ll will troll - it’s 8037 Cr not 8000 Cr.

[@AeroTronn-l8x]

He is an Odd Punk, that’s why 😂

[@Thesnottors]

i see there truck every were in highway

[@vicky-in1zu]

Sonu bhaiya nay Paisa par focus kiya tha baba ka.

[@vicky-in1zu]

Issley integral university may admission liya.whole focus on money

[@vicky-in1zu]

Kya yay lihoo pahli Barr papa nay battery lya tha to sonu aur Roshan bhaiya nay mujhey run Kara kar paar chilwa ayaa thaya run karwa kar.

[@yogeshr3794]

No, new hardware and software will help without happy customers. Please note this delivery team

[@bluesky66666]

Many people know this logistics because of Volvo trucks

[@DmaverickP]

In real they are worst service provider, everytime delayed or rerouted, so I'm guessing paid a huge amount for this show/pr

[@No_other_human]

Delhivery worst !!! Avoid ….everyone

[@yuvaraj6770]

Ultimately reliance will acquire Delhivery in future

[@xxafthabxx9346]

No matter how advanced thier facilities are... Their last mile service is the worst

[@onesahil]

Can someone share more about why Softbank wants to exit Delhivery?

[@harsha3961]

Management is expected to post profits on FY 26

[@mayurpatel847]

Softbank is in some financial crunch because of some investment failing like wework. they are in need of cash

[@AVB_777]

Everyone wants to get out of indian startups. They are literally begging for investments.

[@yogeshshabarwal]

Bcz they know delhivery doing scam with Indian customers

[@rogerthatd]

shipped your parcel though them and then forgest because it will never be delivered by this garbage company nor you can contact hem personally

[@bangaramganesh7092]

Super

[@Kapilk01]

Worst service....10 in 5 orders ...break in transit... really disappointed

[@WesterGold-k8i]

If your online product is shipped through Delhivery please cancel the order immediately to save your sanity and misery. They NEVER deliver on time.

[@latvork3044]

One of the worst companies out there.

[@MrSamborlang]

Sent glass item by delhivery and you will know the reality of logistics handling

[@yogeshr3794]

@delivery team is using un ethical approaches and stopping couriers stating that your vendor not cleared dues. Then why are you accepting the package from some who has defaulted. And the end customer is suffering. We are waits at your delivery point for hours with out resolution.

[@munikumar6374]

Delhivery is a fraud logistic company. I didn't recived 2 of my shipments and marked as lost.

[@rsv1503]

Good

[@vipultrivedi193]

Most bogus in administrations and systems of distribution

[@dittocto]

Anyone knows why it was named as "Delhivery"?

[@VijayendraPrabhakar]

Worst delivery provider.

[@ankcreater]

Sir you are not wear helmet that is not right। As per industrial policy you are not doing right।😂😂😂😂😂😂😂😂❤❤❤❤❤

[@yogeshr3794]

I feel cheated and betrayed because your Delivery app was showing status that your courier is out for delivery but when I when it is not delivered, I come to check you guys are saying that that courier guy has not paid money then why are you providing updates for customers?

[@AjeetKumar-yl4sq]

The worst stock in cargo sector. Where the owner investment is zero.

[@Moderator.]

The worst service

[@krisbasu]

Shahil u r satisfying only yourself, not the valuable customers,

[@manishpugalia8559]

Very is the name of the ceo in title

[@strikervido]

If your business depends on delhivery ... you can kiss it bye.

[@hariharanramachandran3508]

Promotor holding is 0

[@worldsismyhome4642]

No Customer Support

[@tejaswali089]

never trust delhivery courier service worst experience

[@review490]

I think cnbc-tv18 got paid by Delhivery for this video.

[@yogesh5389]

👎👎Very irresponsible courier company. They did not delivered even after 10 days. Finally, I had to pick up my parcel from their hub and bring it with my own expense. NO in person customer care, and torn packets and without label are few examples.

[@mangchahaolaimangcha96]

Delhivery is the best courier in india.. ❤❤

[@tusharkhanger8558]

😂😂i think u are lucky most of the people suffererd due to them

[@sonusiddharth3101]

@@tusharkhanger8558i am also suffer these mother fuckers delhivery company

[@owlvidstudios6953]

Worst in INDIA, This delivery service should never be opted by any reputed commercial website and should be banned. Delivery boys straight away refuses to deliver the parcel. They have a software glitch where they cannot mark a delivery complete, which is why they refuse to deliver my parcel. It is still in the local warehouse. Each morning they tag it as Out for delivery and At the end of the day mark it as "Could not reach the customer" They are a busy posting about company's growth in social media but have no single point of contact for customer to reach out for complaining. The only phone number is an IVR. No human responses for tickets that are raised through out. I do not know how much lower they can go from here on

[@shoyebalikhan]

Slowest delivery service...

[@Matthew-p5t1m]

No cows?

[@rajeshchakraborty700]

Delhivery is the best courier

[@silversurfer1967]

lol...Falcon Autotech gets free advertisement

[@avideepgabhawala6895]

The most pathetic delivery company. Their customer service is the worse.

[@deeppatel1805]

Very worst service, Not pickup as per promised date and time and Pickup personnels are also not giving any proper answer, Kindly avoid Delhivery. I also have proof of that.👿😠😠👿

[@Satish_-9028]

Verry verry unresponsive service and verry verry bad courier service

[@maxyipw]

Worst delivery service, there policy of not allowing package to open has created a new way to fraud people, by either sending wrong package or fraudulent delivery especially for COD, and worst is there support system qho dont block these fraudsters.

[@AnkitKumar-gv1kt]

Show you can not open the package in front of delivery boy and make a video as a proof?

[@Fatcatfunds]

Bro, delhivery is not even profitable.

[@ethicalboy8273]

Delhivery service is really bad and their delivery partners are unprofessional.

[@ezhiil5559]

Worst useless company, they don’t have a customer support where u can call.

[@rajasekharbobbili123]

Worst delivery service

[@MSCVManojPShet-kp1hr]

Worst delivery agent in the world I'd say.... So Pathetic, I don't have the words to explain Please if you see your order getting delivered through Delhivery, I'd say please Cancel the order ASAP... That'll save you from the mental torture..... trust me

[@deenarai8746]

Worst compay there staff are rude behavior.. delivery boy are very very rude.. Delhi Mahavir enclave atea DELHIVERY GUYS ARE WORST.. NO CUSTOMER SERVICER

[@rocky000091]

lol.. sab moh maya hai 😆

[@vijaychikkanaragund783]

Their delivery persons more like goons, worst delivery experience

[@Im_deepak_kumawat]

Very bad service by delhivery

[@AyeshaClothing-h4v]

Worst services

[@Boltedits007]

Worst company