INSIDE Emergency Dispatching

Welcome to a gripping new episode of Station Cribs - Heroes Next Door! Join us as we venture into the heart of the Chester County Emergency Dispatch Center, providing you with an exclusive behind-the-scenes look at the unsung heroes who work tirelessly to keep us safe.
In this exhilarating episode, we delve into the high-octane world of emergency dispatching, where quick thinking, nerves of steel, and sharp skills are the order of the day. Watch in awe as these dedicated professionals dispatch Fire, Police, and EMS crews to tackle emergencies head-on, serving communities all across Chester County.
Curious about the ins and outs of emergency dispatching? Look no further! We sit down with multiple staff members to gain invaluable insights into their crucial roles and the skillsets required to dispatch the right resources swiftly and efficiently during life-threatening situations.
And that's not all! You asked, and we delivered. The CC Emergency Dispatch Center staff answers our viewers' top 10 burning questions. Get ready to gain unparalleled knowledge about their operations, challenges, and the heartwarming stories that keep them motivated to make a difference every day.
We extend our heartfelt gratitude to everyone at the Chester County Emergency Dispatch Center for their willingness to participate in this eye-opening episode. They truly embody the spirit of Heroes Next Door!
Don't forget to show your support for these extraordinary individuals by subscribing, liking, and sharing this video with your friends and family. Let's spread awareness about the crucial role of emergency dispatchers in saving lives!
Are you inspired by the dedication showcased in this episode? If so, mark your calendars for July 24th! The Chester County Emergency Dispatch Center is hosting a hiring event, and they want to hear from passionate individuals like you who are ready to embark on a fulfilling and impactful career in emergency dispatching. Visit www.Chesco.org to find out more and seize this incredible opportunity to become one of Heroes Next Door.
Prepare to be amazed, informed, and moved by the stories of real-life superheroes at the Chester County Emergency Dispatch Center. Tune in now to witness the magic unfold!
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Heroes Next Door Merchandise:
watchheroesnextdoor.com
Verse of the day: Colossians 1:13-14
For He has rescued us from the dominion of darkness and brought us into the kingdom of the Son he loves, in who we have redemption, the forgiveness of sins.
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#HeroesNextDoor #dispatch #911

[@jimgow458]

As a dispatcher, thanks for showing us some love. I also understand the anxiety you felt sitting in front of all the screens. I had the same feeling when I started.

[@christopherhubbard256]

Thank you for all that you do.❤

[@christopherhubbard256]

May God and Jesus bless you.❤

[@joshw1687]

Dispatchers never get the credit they deserve. True first responders

[@Zfee]

As a dispatcher for Montco appreciate you showing the rest of the channel what it really is about!!

[@emsservices6090]

‘Im not going to tell you where it is in this building’ …. Whilst stood in front of the building directory that states operations centre in the basement ……

[@HeroesNextDoor]

😂😂🤣😂🤣

[@borg_wow]

As a Systems Engineer, you should have spoken to the I.T. Department or Service Provider as well! Would have loved to get a look at the backbone of the operations.

[@chriswilson9230]

Great video. I enjoy seeing the various communications centers. As a retired dispatcher, when I first started, we were using hand written call cards, and no screens, etc; we only had map books. You really got to know your territory. Also, when I first started, we didn’t have 911 fully operational.

[@TwiztidPain]

as someone who spends 24/7 on a PC with 3 screens for gaming/editing/coding six screens is not much of a steipup the biggest challenge is just knowing where keys/keybinds shortcuts. Really amazing networking/inferstructure they setup.

[@mikeoaster1935]

Great job! Love my coworkers!!

[@argyjr]

A great video highlighting THE best dispatch center in the Philadelphia area.

[@richardmashman9119]

Awesome. Have visited there several times, most notably during the transition/move from the Hazlett Building over to 911/800mhz , was accompanied by the late Tim Campbell and Andy Dinniman. A lot has changed, very professional operation.

[@randypennel3731]

Dispatchers are one of the most vital links in the 911 system

[@dieseldoc25]

Memories of Fire 1 and Fire 2 in that basement!

[@Bobbyd0052]

UNSEEN HERO'S ! THANK YOU ALL ! GOOD ONE BROTHER MIKE ! 🇺🇲

[@Lynchie9000]

Great job as always on your videos. The quality of your videos keeps getting better and better.

[@chuckman231]

Great Job B! Congrats!

[@MeIGuess.]

Always intriguing to see what being a dispatcher is, And how a Dispatch Centre works.

[@HeroesNextDoor]

Thanks for watching

[@frankies6770]

Mike are you planning to do Delaware County or Montgomery Counties radio room as well?

[@michaelborrello9944]

@@frankies6770 we need the invites to make that happen. So if you know someone let them know and invite them

[@frankies6770]

@@michaelborrello9944 I have one or two people I can possibly get ahold of for Delaware county

[@JV-pu8kx]

EOC, dispatch, etc.: Unsung heroes.

[@centralnewyorkresponses7887]

Here in my county we have 4 people working. The dispatchers take calls and dispatch them. Not fortunate enough to have designated calltakers.

[@donlyons3196]

SUPER BUNKER!! GREAT VIDEO MIKE!!

[@determined2win585]

Great video. Kudos to everyone who made this possible!

[@elviraarriaga1424]

Great Video Content

[@smorris281]

My county communications center trains all staff in both call taking and dispatching and dispatchers are expected to handle fire, ems and police radio calls, not just one or the other. This better utilizes resources. A central dispatch center like this is better than the police having dispatchers across town and the fire and ems dispatchers somewhere else. Situational awareness is important, that's why my county ensures that a single dispatcher can talk across all agencies.

[@BigDuke-md8ec]

Great video , interesting look at something the public usually doesn’t see. But what was with the fake cup of coffee the assistant director was holding?! Lol

[@brianmcwilliams326]

I just sent this to our dispatch center

[@TimmyPC1]

Just going to take a wild guess, from the sign at 1:24 and the no windows its in the basement

[@chillies4156]

Nice video

[@HeroesNextDoor]

Thanks

[@Mberta27]

Video suggestion: county training academies. I would suggest looking at the Allegheny county fire academy

[@lynndeatherage3792]

I done some dispatchering with a friend who is a 911 in ramsey Co ems and the night Justine Damone was told by my friend BEV and she told her to stay indoors and if the cops would need too talk to her they would come to her home.

[@medwards1993]

West Chester, PA local here

[@edwardcollins7893]

that lot of work be a Dispatcher I think I like responding to out with my followers volunteer fire departments and help police department

[@PhilVerryChannel]

Why is he holding an empty cup and never drinking and carrying it from room to room?

[@Officialgamemasterreal9180]

No service cellphone No No power telephone service

[@cmritchie04]

Is there any call centers that you have to dial the manual phone number in the United States? Since the employees are in a dark room all day do you tell them to take vitamin d3? do call canters have "bat phones" to other call centers? What happens when you get a landline call from a VoiP phone service provider? example skype, vontage, google phone where as they tell you don't dial 911 for emergencies you have to dial it manually other wise you will get the wrong center. What happens when a dispatchier oand/or call taker cell a emergency phone call from one of their own? how is that handled?

[@centredoorplugsthornton4112]

Chester County has no highways comparable to I-95 going through Philadelphia with 160,000 vehicles a day.

[@QemeH]

The Ass. Supervisor said they get about 1000 calls a day - the Dep. Director said they have about 1000 _calls for service_ (meaning, they dispatch a unit), sooo... which is it? Because I highly doubt that these numbers are even roughly the same. Any dispatch center I have come across has a huge chunk of calls that are NOT calls for service.

[@centredoorplugsthornton4112]

So what are the other calls for? Complaints? Someone doing something? Attempts to make calls to India, where the country code is 91? Hangups? Bunch of callers telling em something they already know and responding to, like an accident or fire?

[@QemeH]

@@centredoorplugsthornton4112 Well, let's see... so there was: - There is a car parked in my neighborhood that I don't recognize. - Somebody left trash on the sidewalk infront of my house. - Did we just have an earthquake? Oh no, nothing broke, I just felt a shifting... - Can you tell the fire enging blocking the street to move? I need to get to my job. - What's the opening time for McDonals's on 2nd Street? - The Pizza Hut won't take my order over the phone!! - Can I just talk to somebody? I'm so lonely. - I got a speeding ticket and I want a supervior here, now! - This store won't sell me beer even though I showed him my ID several times! - Can you help me do my math homework? - I need a new passport. - Can you give me the number of the mayor? - I think I have a sunburn. - The snoe has not been cleared from my street. Send somebody out here! - etc. And that's just this week...

[@ninjabugy]

What state is caster county is located

[@HeroesNextDoor]

Pennsylvania

[@medwards1993]

West Chester, PA

[@DandymusicmanBowander-sh4ft]

I know a daulphan county dispatcher

[@therealperegrine]

"My job is to make sure everything works well!" *Windows Error sound in background* xD

[@adenicolo]

They use that sound to make sure people take note for an important update to a call. Everything is customized and using a noise people won't here hear often is best practice to ensure it's noticed