Insights From Hostage and Crisis Negotiator Nicky Perfect | ZC3 2024

[@liftshare]

Fantastic presentation. Also several key insights in the Q&A. Listening is such an important skill when trying to change behaviours and Nicky does a great job of providing insights on how to overcome challenges, bring people on board and change behaviours by listening and doing it properly. "People who feel listened to are more likely to listen to you".