Intro to problem solving e-learning - Kepner Tregoe Consulting & Training

At Kepner Tregoe we know that effective problem-solving is crucial as the future of work evolves, demanding innovative and productive approaches. Individuals must cultivate critical thinking skills to adapt. They typically rely on four thinking patterns, requiring conscious application when collaborating in teams. Good critical thinkers pose questions like "What's going on?" to understand situations, "Why did this happen?" for cause-and-effect analysis, "Which course of action should we take?" for decision-making, and "What lies ahead?" to anticipate and mitigate risks or seize opportunities. Root cause analysis is a key aspect, focusing on understanding the underlying reasons for problems.
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