Investigating Neutrogena's WORST And Most 'Dangerous' Product - Beauty's Biggest Flops

[@amyc.513]

That 30 day replacement piece is insane and so wasteful.

[@elainekellogg6345]

I kept resetting mine lol

[@happydayz7857]

That activator repurchase thing is such a con job and it’s like MLM type structure. They wanted a reliable recurring income for each mask sold. It’s not just a bit scammy it’s a full-on scam.

[@JamesWelsh]

100%!

[@GrungeGalactica]

I think about this when it comes to razors. Those fancy blades are soo expensive & crap & wasteful. I got a safety razor £25 on amazon & a pack of 1000 blades for £7 & they’re still going 8yrs later. The amount I’ve saved is a joke.

[@Hhhhhhhhh5665]

​@@GrungeGalactica same here

[@kasiabasa]

wtf, do you realize that this mask is much cheaper then average market price? it's literally just paying for product in turns

[@bisexualantigone]

Has The Substance vibes

[@jhvoorhies]

I had that neutrogena led mask and hacked it by taking apart the remote/activator and making it work for unlimited use 😂

[@friendly4465]

The first time I heard of this activation prescription model I immediately wondered if anyone has found out a way to circumvent it with hacking! LOL

[@chrissiejenkins9124]

I did this too, there were how to videos on youtube. Was such a wasteful approach.

[@MZB80]

Same! Two dots of solder fixed it.

[@vhswan3833]

Mine is still working lol. It’s been since like 2017. It’s easy to hack and there are even videos on hacking it.

[@Neon99]

Good for you fr

[@LillyPeppermint]

The absolute deal breaker for me is that those replacement power cartridges look like they have computer chips inside, and maybe batteries too?! The e-waste generated by those would be so significant. I probably wouldn't use a subscription based mask at all, I like a single purchase, especially for physical products.

[@stephernoodle]

Fun fact I still use my og Neutrogena mask from 2016 or 2017. I opened up the controller and soldered a connection in there and now it runs indefinitely, just need to change the batteries periodically. It actually works quite well for me, as far as controlling my pretty minor acne. I just wear extra eye protection under it and have no issues

[@SleepinBee]

me too

[@toidIllorTAmI]

It explodes lmfao

[@VividAnarchy]

ahaa i was wondering how many ppl had figured out how to ,,, customise, the controller when i heard that bit

[@BeepisBoopiss]

I’m so on the fence with neutrogena- I was victim to their grapefruit and harsh scrubs that I thought as a teenager would fix my skin 😭 Not to mention the makeup wipes that actually left me with chemical burns as it was way too abrasive on my skin. I’m still too scared to ever pick up one of their products again LOL

[@JamesWelsh]

Yeahhhh for me, they are one of those brands that I link to the awful skincare I had as a teenager. They’ve changed a lot with the times but I still hold onto those negative feelings / experiences!

[@GrungeGalactica]

I remember they had a blue micro-bead face wash, before micro plastics got banned thank f. I can’t believe they were a thing, it’s like the equivalent of when chalk dust was snuck into bread.

[@NataliaPessoaXOXOMAKE]

It drove me crazy the influencers that would use and advertise those god awful wipes.

[@violets-for-roses]

Their products were mostly awful back then. I still don't trust a company who's willing to pollute our drinking water and seas. That's disgusting and unacceptable. Their ethics are very questionable.

[@mummysyummy1978]

I tried their wipes once🤦‍♀️😩 never again! They stung my skin and left me with chemical burns too 😩 i have 2 teenage daughters, who have never used wipes, ever! They’ve always used gentle cleansers and oily makeup remover balms. i didn’t want them going through the horrible experiences i had with harsh products 👍❤️

[@PBnJessica]

My issue with LED light therapy is how many cheap versions there are. I can not be convinced that the cheap masks really work.

[@hannajung7512]

And I cannot be convinced, that they have to be expensive, considering how cheap the production of LEDs is.

[@BlingyBea]

Plus the content creators get them for free.

[@monicapatton1405]

Me neither but I wish I could, I wish they would come out with one that works for a reasonable price.

[@bearscarebeauty]

The main thing is "do the lights actually hit this wave length, and strength" so just because it looks red it might not be the RIGHT red ECT ECT ECT.

[@StunningTransformations]

They don’t work.

[@sangomoon5456]

NO SUBSCRIPTION MODELS PLEASE! Too many bills every month is drowning and suffocating. Im all about the buy once model. It has its flaws but at least its not a subscription that i have to pay for every month forever as long as i want to use it.

[@JamesWelsh]

Haha yeah I instantly regretted saying that 😅

[@BeatriceCowley-x4p]

Cheap "dupes" worry me because I am afraid they may damage the skin.

[@mayathedreamgirl1357]

A lot of conglomerates have bought out a bunch of brands and reference each other to make similar products at different price points. (Similar to Disney). They seem like organic brands competing with each other but most of them aren’t. You can check the ingredient list of the expensive item and the dupe and single out the added ingredients (typically found in the cheaper item bc fragrances and thickeners and shit). Take a pic of the ingredient list on the back, underline the sus shit using the photo app on your phone and then upload that photo to gemini and ask it to explain the ingredients and what they can potentially do to your skin. It sounds like a lot but I promise you its quick and will save your skin and your wallet 💛💛

[@crow4834]

I’d love to see a video in the future thats about the safest and most effective medical procedures. so maybe comparing things like co2 laser resurfacing, microneedling, fat grafting- other anti-aging targeted things:)

[@lizgreer6888]

I feel like this really depends on your skin and medical history. I have rosacea and have always had sensitive skin all over. After a year of ovarian cancer hormone steroid treatments, my face sensitivity grew 10 fold. So things that work for others and are known as "for sensitive skin" is really bad for me. I'm very careful about everything I use and steer clear of basically all medical face treatments. It's a good idea I'd be on board with before cancer.

[@crow4834]

@ Hmm I have eczema but it’s improved over the years. I destroyed my skin barrier on my face from biore charcoal cleanser back in 2016 😭😭 I have an undiagnosed autoimmune disease so I’m figuring it out- I break out in a butterfly rash frequently

[@Pinkosaurus]

A good evidence-based dermatologist creator is probably your best bet. @drsamellis is very good (she is also founder of Prequel), and she does good explainers on in-office procedures

[@JamesWelsh]

Ohhhh this is an interesting topic! I know a few experts who can help with this!

[@lizgreer6888]

@JamesWelsh that would be amazing! Its so hard to find skincare that works and doesn't hurt my skin. Neutrogena combined cleanser and clay mask once burned my skin after only 5 minutes. Thank you for considering

[@marleneblackwell6637]

A Light therapy mask has been a game changer for me. I’m 58 with very dry skin. I have a lot of sun damage. The Omnilux mask does work to lighten the sun damage. And my skins overall appearance looks smoother. You do have to commit to it everyday!

[@mktruett]

Agree! My Omnilux really diminishes my rosacea

[@JamesWelsh]

Saaaame! I love sharks new one. I did do a sponsor with them but only because they allowed me to use it months before. One thing they didn’t let me say because it’s not like…a proven feature they tested for but, it really helps with my rosacea. I have to use it every day but it’s worth it

[@kittyr6534]

@@JamesWelsh is there a particular setting you use that improves the rosacea? Sorry I don’t know anything about any of the newer models of the masks. I had a neutrogena one back in the day and found it really helped my skin. But yes, the activator thing was annoying. Stopped using it for a long time and as I’ve gotten older (more to the point, had babies lol), have developed rosacea. I found my old neutrogena mask and used it and am convinced it actually made my rosacea worse. Now I’m hesitant to spend a lot of money on any brand of light therapy mask 😔

[@nememe3676]

⁠​⁠i have the shark one as well and there are 3 modes on it. Anti-ageing, blemish and skin sustain (as well as cooling eye pads). I can only assume James is talking about the anti ageing mode which uses red led light as that helps inflammation and therefore would help his rosecea.

[@kittyr6534]

@nememe3676 thank you 😃

[@sdfba4648]

I only do subscription when I don’t have to pay for the product itself, because otherwise I don’t understand what I’m paying for. To buy something you can’t use until you keep paying for it? To lose the ability to use it completely if the company decides to shut the project down?It means you’ve never owned the product to begin with and paid… what for exactly? It’s giving scam.

[@DANIxDANGER]

My sister has a car with features she can only use if she pays a subscription for them... I thought that was wild

[@sdfba4648]

@ it is! We should not let them normalise this

[@sangomoon5456]

100 100 100 100 !!!!!!!!! Pls lets not make this so normal in society.

[@JamesWelsh]

Yeah that makes sense!

[@Pattycakes538]

​@@DANIxDANGERThat's me, I didn't realize it before I bought it. My mom bought a newer version of the same car and now the subscription model is gone, but I'm still stuck with it if I want auto start 😭

[@marc6995]

I still have mine and "hacked" the activator, I use it from time to time with goggles on and closed eyes !

[@Metroid250]

And I oop.... gotta find out how to do this to make it worth trying

[@marc6995]

@ Did it with a soldering wire and some tin (you have to connect two dots on the motherboard, the tutorials explain everything). I guess you can also just use tape with the risk of it moving

[@Tookish_By_Nature.]

​@@marc6995That sounds like it's guaranteed to injure some idiot with no common sense who'll try to do that with no clue what they're doing 😅

[@Users_rx]

​@@marc6995which two dots though might i ask?

[@Rhjnkiitewsxbmlp]

I just used tape and it still holds on

[@MsMagodzianka]

Could you update us on which LED masks you recommend nowadays? I’d love to know your opinion.

[@anze3401]

He said multiple times in his other videos that he uses the LED mask from Shark daily

[@JamesWelsh]

Yesss the shark one is amazing.

[@ddjr6673]

@@anze3401thank you - I was trying to remember!

[@ddjr6673]

@@JamesWelshthank you ❤ I was always wondering if the cheaper ones were just a coloured light conning me! Lol

[@cc6546]

Hacking the device was the OG "girls in stem"😂

[@Rhjnkiitewsxbmlp]

I have the neutrogena mask! I still used it today, I just hacked it with a KZbin hack so it’s limitless 🤭🤭🤭

[@stephernoodle]

Yep same. It’s shockingly decent

[@hazeyjane58]

Dont get me started with subscriptions. Why does every company want you to sign up for a subscription? It adds up! I hate it

[@mookinbabysealfurmittens]

Exactly: it adds up! And users just don't realise but the companies profiting sure do! (line goes up) Hmph!

[@RoseLalonde76]

the short answer is greed. the long answer is capitalism.

[@samesta5695]

I love that hoodie. It looks cozy.

[@veronicajade20]

😲 Omg, I have this mask, but it's just been sitting in the back of my closet unused! I had no idea there was a recall!

[@spookylittlebat]

I found mine and sold it a few months ago. People are still buying them! 🤯

[@mookinbabysealfurmittens]

You're safe using it unless you have some very specific eye conditions and just use the safety goggles. If you're younger, ask your immediate family cos there are heritable eye conditions, like a corneal dystrophy you have a 50/50 chance of inheriting if either parent has it (they'll know). BUT imo, as someone who's worked with wiring lights & ballasts & such, I think these "light therapy" things are entirely worthless, however mostly harmless. But I mostly used LED light for photosynthetic life (plants and corals), so different world. And what I have heard of "light therapy" fell entirely into "bro science", a particular brand of woo aimed at men: occasional mentions of the red light "tanning" panacea, the most ridiculous one. (José [the bluejay] did a thing about Tucker C's bro-sci nonsense, including the red light woo, and Rebecca Watson has done more than one sceptic type piece specifically on the "red light therapy", at least as it was marketed for men in the most ludicrous way. It's worth some proper research, at least for a giggle.)

[@Althaylos]

Having to keep buying activators reminds me of the Dermaflash dermaplaning device and how it won't let you charge it without taking the blade off. Making them single use blades. But I've found that you can just use a hair tie to attach the top of the device to the charger without taking the blade off. The part of the charger that slides on to the device doesnt actually have any electrical parts on it so it charges perfectly fine without it 👍

[@Pinkclouds512]

That’s such a crappy thing for them to do.. how wasteful for the planet and their conshmers

[@SylverScourge]

Okay not to glaze the company but with dermaplaning, if everything isn't 100% sanitary it can fuck you up big time and give you bad acne. So I guess it would just be easier having them be single use rather than risk getting sued by someone who tried to clean the blade and failed BUT I have no clue what that device is, I've just seen the regular blades, so this could be different and I could be wrong. Don't come for me lol.

[@Sarah.Riedel]

I was just gonna say, dermaplaning blades _should_ be single use 😂

[@milenabianca9787]

I just bought a light mask today I’d wanted one for Xmas but Santa doesn’t take hints when you’re over 30 apparently 😂

[@nailicious_4_u]

Love the jumper James ❤️

[@JamesWelsh]

Thanks! It’s actually my pjs 😂 it was so cold I had to put something warm on!

[@miakilroy1239]

I use full-eye coverage with a sleep blackout mask with eyecups. I have had positive results with for acne (for both killing the bacteria and speeding healing time). But I am not taking a risk. It is absolutely *wild* to me how companies show people using them without eye protection (not even goggles or shades) in their advertising.

[@dianebrooks1859]

One lady went blind for using it for extensive periods of time. Definitely not a great decision but it does prove that the light is reaching deeper than they admit. I always wear tanning goggles

[@sarahraisingmyvoice]

My grandfather grew up in an era when x-rays were used EVERYWHERE-including for shoe shopping and as an acne treatment. In his teens, Grandpa was part of a huge dermatology study regarding the use of X rays on pimples…and died 65 years later when his skin cancer metastasized in his brain. I don’t trust light therapies.

[@KCallia]

That pink grapefruit acne cleanser got me through high school and post-secondary pimple years. I'm glad it suited my skin; I was very happy with it. 😄 Definitely greedy of producing an LED mask with programmed obsolescence.

[@Bird_Nerd_97]

I still use the moisturizer! 😂 The salicylic acid keeps the psoriasis on my face at bay, but it's low enough of a % that it is safer for facial use than other SA psoriasis treatments.

[@caitsnotcait]

This is so strange that you just posted this because I was having my daily half asleep ponder about whether LED light therapy actually works

[@dl6170]

This video comes at the perfect time! I have Omnilux led mask and I can definitely say that when I used it consistently it helped with my rosacea, skin tone and wrinkles. The big cons for me is the nose part which pushed me to stop using it, it hurts too much and even if they say silicone masks are better is not the case for me. I’m considering to buy the Dr Dennis Gross one which is rigid, the treatments last only 3 minutes and I’ve seen people using it on their necks and also head for hair loss

[@Dontmindbb]

I couldn’t remember Olivia holt’s name for the life of me until James said it. I just remember her as the girl from kickin’ it. And I do remember seeing the commercial of her dancing around in that mask all the time.

[@JustAFace_InTheCrowd]

Opened this video thinking I’m gonna have to return my Christmas present. I thought you were bout to tell me I waited all this time for y’all to be my LED guinea pigs for nothing lmao. 😅 On that note: I got a $90 Chinese brand mask from Amazon. I would say it legitimately works. I have cystic acne that just REFUSES to come to a head- but it stands no chance now. After 4 sessions (30 min - 1 hr) my skin is turning over in places that my exfoliation products could just… never. lol My skin also looks softer and shinier. Feels like it made my skin spit out all my blackheads or something lmfao. I love it. Hopefully we don’t find out LED’s cause skin cancer after like 10 uses lol….

[@sarahharding3083]

I have the same issue with my cystic acne 😢just hard lumps under my skin. What brand did you get off of Amazon?

[@Mizzybelle.]

Honestly there's a chance that it's not even cystic acne but instead nodular acne. Seriously, go to a derm. Take it from me who thought I had cystic acne, and so did my gp who does not specialise in skin, and now I'm left with scarring that can't be undone.

[@liyah.]

Which brand?

[@AndromedaD]

That sweater looks so comfortable, I'm jealous I saw one of those masks for pretty cheap recently and was considering it. My guess is that if you're motivated enough to use this device every day, you're probably more likely to wash your face every day too.

[@smakepeace1]

Whatever they’ve ‘improved’ their hydro boost range with is dangerous. I loved the range and repurchased what I used from the range aka quite a few products so not cheap and it all feels watered down triggered off my acne, stung my eyes, stung my skin etc. so unusable. I went on accutane for a year for my acne and my skin was totally beautiful and now it’s awful. So bleep bleep bleeeep them! Need suggestions for reasonably priced soothing products to get it back on track!

[@happydayz7857]

I think the dimethicone is being diluted with the other ingredients in the products, that would have a drying effect.

[@JelenaP991]

Maybe try La Roche Posay or Bioderma creams

[@monicapatton1405]

What products were you using?

[@smakepeace1]

@@monicapatton1405 micellar water, face serum, eye cream, night cream, gel face cream. I found the original eye cream and gel cream in my make up kit that I had doubles of and forgot about. Used those a couple of days ago and they were completely fine so something’s definitely amiss.

[@smakepeace1]

@@JelenaP991 are there any that you’ve used? I’ve never used either of those brands

[@KowaiZuzu]

How do the new masks not damage your eyes? I've never seen an influencer wearing goggles and I've heard that if you don't need goggles then it's not strong enough to work. I'm just really skeptical about at home light therapy. I've seen a lot of good personal testimony but you just can't take that at face value.

[@tarajay773]

The mask I have has essentially built in goggles. The verbal instructions also tell you to close your eyes while in use. It's like forced meditation time 😆

[@dianebrooks1859]

One lady used the at home mask for extensive amounts of times and went blind. Would definitely wear eye protection since the light can penetrate deep into your eye. Even if you weren't totally sure, it's not like there's many alternatives for damaged eyeballs 😅

[@iansao4]

I had an omnilux new-u in 2008. It was like a cigarette packet you held to your crows feet by hand. When the neutrogena mask came out I was interested due to the ease of wear compared to the ciggie packet. But they were swiftly overtaken by better design from their competitors. Props to them for giving it a go.

[@patsylune7243]

I had totally forgotten I even had this mask!!!!! Graduated to the Dr Dennis Gross one once I could afford it 😂

[@SeaBassTian]

I haven't used Neutrogena cleansers since I have very oily skin as a young adult but I have been vibing with their sensitive skin face lotion lately. Nothing Earth shattering but it does provide a nice layer of moisture.

[@Rebeccaac]

I never figured out the hack! I’m so jealous. Returning this thing for reimbursement was a huge pain but I did get a check from Neureogena. I miss this device, it was my lazy LED since I was not so compliant with my fake Celluma for cystic acne and I thought their light pen didn’t work that well. The having to reload the mask was weird and felt very gimmicky. I find that buying electrodes for migraine devices can be a bit overpriced as a needed accessory but I guess these companies need an income stream. I was mad they discontinued the mask but not as mad as when they discontinued body emulsion which was my favorite hand cream in a pump, almost as good as the Norwegian hand cream. This company uses way too many fragrances and is not as gentle as they appear, that is something they could work on.

[@gsilveroak]

The ophthalmology practice i worked for only recommended that patients use wave therapy for collagen production once ot twice a month. This gold color led wave therapy does work and i saw a difference. I do use an led mask at home for the same purpose twice monthly. I still get good results! I of course close my eyes and exercise common sense.

[@CeeTheG27]

So these masks were around before 2016, Neutrogena bought out a company called Illumask. So even more scary how long this was around before it became well known when Neutrogena started marketing it.

[@meghackett7394]

I just got the shark one for Christmas, and I can notice a difference in my skin already!! Omg it's so good!! I'm using blemish repair and at the time I had a spot starting on my chin and it's just not even come to a head it's just going on its own!!! My redness is so much less too!

[@gemmab7698]

Yep, I'm the same, I love the under eye cooling setting. Teamed with Avene Restorative Cream afterwards is proving great for my skin so far!

[@MissLippyDrivesaGreenCar]

I did the hack. It was amazing. I ordered a cheap battery pack thing that kept mine going for years. I liked it, but everything I like gets discontinued lol

[@HM-rw5dz]

I was one of those people trying to hack the activators 😅 using this when it was out definitely has made me wary of other LED mask as well

[@jeffdiggs7030]

I remember when that LED Mask first came out I wanted it and it was so overhyped and young celebrity influenced and stuff it made teens wanna buy it.

[@NathLVB]

I am very late at the LED light therapy party. Just bought my first mask this month. 😂

[@LouistonMcgillicutty]

I thought the Shark mask was going to be an exorbitant amount of money, but I was pleasantly surprised and waiting for mine in the mail ☺️

[@cw7147]

Your hoodie looks sooooooooooooo cozy 🤩🥰

[@miaoumotherfrukers1332]

completely off topic, but you look gorgeous in this video & the hoodie looks so comfy!

[@TheHrasty]

The activation device was my main reason not to buy the Neutrogena mask. This felt scam-y even back in 2016. There‘s no technical reason to repurchase basically a bespoke battery for a lamp.

[@equal3389]

Funny that you posted this- I JUSTTTT thrifted a neutrogena acne mask sealed in its packaging with the tag still on it for $6. So far I haven’t seen too many results but I’m a week in. I will say though, taking the mask off, all you see is green because the VIBRANT pink light that’s in your face for ten minutes. I’ve decided to close my eyes when using it to prevent any damage to my eyes just in case

[@Magicnun]

Their rapid clear cleanser works for me, and works really well, probably doesn’t work for everyone, but not every product works for everyone. I do use toner and a moisturizer with it. I get only or two zits before/during my time of the mouth now😎 I use get a lot.

[@SleepinBee]

you were able to bypass the cut off on the handset with a little solder. i still use it for a breakout

[@privateeye2490]

I can't remember the brand, but I bought OTC, short-life, LED therapy masks from Wal-Mart before 2012. They supposedly lasted for something like 30 treatments.

[@celarts5752]

I remember as a kid my mom had gotten me a Neutrogena set but she told me that I'd have to go through the complicated routine every day and I just decided then and there it was way too much effort for me... Man am I glad that I didn't go through it now!

[@robbideits6766]

I was using light therapy in 2011. I still do. I use red light on an ankle injury that is unfixable and combination lights on my face. It is real. It relieves pain. I never heard of the Neutrogina mask, but I have both wands, hard mask and soft mask.

[@joanbecenti8938]

I never heard of the Neutrogena LED mask before your video. I was a devoted Neutrogena skincare user since I was a teenager, but recently switched to k beauty this past summer.

[@xxxxnadinex]

Please, please please, try Sunnicorn. Specially the mushroom serum, moisturizer and I'm proud of you toner

[@leiakiki]

I’ve been using the FaceFX hand held LED anti-ageing device since 2005! Healing lights have been around for decades.

[@coffee_2234]

I honestly didn't know that Neutrogena did a led mask then again i didn't get into skincare until 2019

[@monicapatton1405]

I didn’t either. 2020 was when I really got into skincare.

[@dinasilva9263]

I'm one of the few people that never had acne in their entire lives so i never tried anything of this. But my skin is a little dry and i still don't like this brand anyway.

[@therealai777]

I had that years ago and had only used it a few times. Years later I read that there was a recall on it so I was able to return it to walmart and got my money back without a receipt 👍🏻

[@shelbymartinez104]

I have one of these under my sink still in the box because I thought it would be hilarious to show my kids in 30 years 😂 playing the long game.

[@sheilahbuettner8452]

Very interesting video. I was not even aware Neutrogena had come out with this. Guess you have to give them props for that.

[@deecawford]

Ok so we liked the grapefruit for acne body wash. The face wash wasn’t our favorite but the body wash really helped all of my teenagers. 2 boys and 1 girl. We are from south ga so working outside made them sweat, sports made them sweat, and my daughter has always had super sensitive skin. But it worked

[@loverofmyths]

They did come out with an LED light pen, which i have because it looked safer than using any mask period, and it works for deeper acne but not really for surface level acne. It's also heen recalled lol, i dont know why though. It's not rechargeable either which was my ultimate reason for stopping using it because the battery only lasted like 2 weeks so i was going through too many batteries

[@Kris-zy7is]

Hahahahahaha I have mine & I still use it. All you need to do is pop open the piece you plug the mask into & bypass the switch which means you don’t need it to turn it on. You plug it in & just hit the internal switch inside. I love it, they’ll have to claw it from my cold dead hands

[@CreekSideLagotto]

I worked at Ulta at the time of this launch. I bought it I loved it. It lasted 3 weeks on the shelf then we pulled it.

[@Dermatoulis-cd5ex]

That was enjoyable.... usually i keep this ideas for my self.. but you have already drawn the picture. We entertain with some colleagues (we are in Research - but you know bioimaging and stuff) to make our own led mask but we some collagen measurement techique (not yet settle in one )so you get face map and leds adapt luminescence to even the collagen the app to guide to the skincare we will offer tailored to your needs and with the mask we can tell if you need some local area care (dunno, put retinol there ) and yeah then it make sense for subscription, nothing less though than this.

[@MaiStephanie]

I had this mask and hacked the activator until my hacked activator stopped working and now I can’t get a replacement 😢. I got it because Queen Hirons herself specifically recommended this one at the time! It really helped my acne 100%, now I’m struggling with acne again 🙃

[@bookNerd151]

I love the Neutrogena mask too! I only stopped using it because I stopped finding affordable activators online. I wish I was more technologically gifted so I could get around that issue without making it more likely to malfunction 🤪

[@Talentedtadpole]

I can't be arsed with the things

[@skinnylegend-7330]

in ausralia a full recall was issued and we were told to return it and given a refund

[@SarahMacDani]

OMG! Ok so I had this light mask, I did the replacements and everything. It worked ok, I never had any problems. But I started to notice it did weird things with my vision. The goggles were green and when you took them off scything looked green for like an hour. Then one day I couldn't find it anymore so I thought they had discontinued it. WRONG! They never reach out to me (I can't speak for others) to say it was being recalled, I never found anything about it until I found it in one random forum. This made me so upset because like I said I bought the replacements and everything so they had to have known I was a customer, I even posted it on Instagram. To not reach out to people is something I could never get passed and I stopped buying the brand completely.

[@carmillaaaa]

Tbf I’m fairly certain near-infrared light therapy was well-known many years before Neutrogena released a mask version of it. The difference is it was primarily used by doctors to facilitate wound and injury healing of all types, rather than touted as being for normal everyday type of skincare.

[@loloholmes2793]

In my late 20s I developed Adult Acne after having my 2nd child. Went to the dermatologist and received light therapy 2x a week. This was back in 1995. Light therapy has been around forever.

[@saharvarona]

I have the Omnlux one but i LOVE my LuxeHalo! I find myself reaching out for LuxeHalo more ❤

[@Basic6936]

Oooo where is that hoodie from?! 😍

[@peachesnola7860]

Wow..... Only just started the video, the ad at the beginning is for a light therapy mask..... and then James starts off talking about light therapy 😆

[@clarabear501]

Oh my GOSH. I HAD THIS MASK! It was gifted to me when I was around 15 by a relative who must have thought I was trendier than I was lol. I used it maybe 4 times over a few years because of how much it hurt my eyes. I had always assumed it was because of my SPD! I had no idea it was such a widespread issue. That mask collected dust under my sink for years before I chucked it. I was listening to this video in the shower like “this sounds familiar……. WAIT A MINUTE!” 😂

[@86bIDO52JF]

James! I'm in the states and I cannot find the Shark CyroGlow mask from your last video in the states, online, or even press of when to expect release here. Any idea of when we should be getting them or who to ask for more info? In case you see this comment, of course. (P.S. I love watching your and Robert's videos, both together and separate. My sister and I used to make each other laugh just as hard as you two do and it makes me miss that. It's a very special thing!)

[@sarahharding3083]

I was wondering the same thing about the shark mask. Yes I love watching James and Robert 😂 my little sister and I still act like kids when we get together ❤️

[@86bIDO52JF]

@@sarahharding3083 I'm glad I wasn't the only one trying to find the mask stateside! Although it wasn't always easy being so close to her, I am so grateful for my sister. 💞

[@nixi-bixi]

I'm in the UK and have just bought the shark mask. It does state on the site UK only. It's not available in the US yet, probably as it would be classed as a medical device? There's definitely rules and regulations in different countries, so lots of legalese and red tape to get through to be able to launch a product like this.

[@86bIDO52JF]

@@nixi-bixi It isn't considered a medical device, and we also already have many on the market, such as Dr Dennis Gross and other brands. The Shark one seems to hit all the right spots and is more affordable than the ones that are currently available. I hope it comes here soon! :)

[@dianebrooks1859]

I use the beauty angel full body light therapy at planet fitness. huuuuge game changer for bacne, neck acne, chest heat rashes, etc. always use goggles! The full body thing is giant however. Not sure how it compares with an at home tiny device thing. Idk I don't trust some at home stuff

[@robertalexandersanchezllav5117]

How do you get that glow on your skin?

[@haylee960]

I had the mask and that little travel pen thing lol, I guess I never even knew it was 30 day usage, never made it that far 😂

[@5464916]

I have Omnilux red light mask and so far I love it. I do prefer to keep my eyes completely closed during treatment as the red light is too much for my eyes.

[@RoyIMVU]

oh my god- I got that mask. I never used all of the charges because it triggered my migraines so bad. I would try to lie back and listen to music with my eyes closed but I would get so migrainey and even nauseous.

[@Thellovespider]

Cozy James!!!☺️🤍

[@KindnessInChaos]

Where do customers in the USA get the Shark CryoGlow mask?

[@onlytwocomics]

I had the Lumie Clear to try and treat my acne, I think before the Neutrogena Mask existed. But it only treated a tiny section of the face at a time so I just didn't use it because a session would take too long. Luckily I don't have an acne problem now, so an LED face mask would be a luxury I can't afford.

[@crocodilesmiles8095]

this was a really interesting video! i always considered buying this mask back in 2016 bc i was still struggling with bad cystic acne. glad i didnt buy it now lol.

[@tracy776]

I really like my current body series 2. I've only had it about a month but I'm already seeing results under my eyes. I don't need it for acne, so mine is just red and near infra-red, no blue light

[@ryantomei]

I’d have clipped the wires and rigged it to a battery to make it work. Screw that add on piece!

[@10-OSwords]

This scam has not gone away, now there are even printers that stop working if you don't sign up for ink refill subscriptions...everything is a SCAM.

[@shiwashere]

I actually have a red light therapy device for the face that isn't a full mask, more of a wand. I like it specifically because I can avoid the eye area with the light even if it takes longer to use overall on my full face. A 30 day refill for a device is such bs

[@Yongbokieluvv]

Sadly I fell for the trap of their grapefruit face scrub wash thing whatever and it messed up my skin and my lips so bad and idek how it messed up my lips cause I wasn’t even scrubbing my lips but no amount of chapstick or anything would help and anything I put on my face burned..I was so sad but i only used it twice before I stopped so it didn’t do too much damage

[@angelicrose8406]

Completely off topic but would you ever consider reviewing the dearcloud sunscreen?

[@xerk2945]

I had that mask and only used it before my wedding because I didn't want to pay for the stupid controller, but it did work really well.

[@music101420]

Bought this and got the recall through Amazon, and they were like ‘DO NOT USE THIS PRODUCT ANYMORE’ but wouldn’t give me a refund until they received the mask back

[@alexandrabcastle]

James don’t you still use the really expensive Dermalux Flex you bought? Or do you use the shark mask instead now? Curious because Ive always wanted to purchase the dermalux

[@starbird3939]

The only one I heard about is that weird torture device from the weirdo infomercials

[@B-NewJersey]

Yesss I always recommend to my clients to invest in an LED Device!

[@paperpheasant]

I still have the neutrogena pen and going strong, I feel like it helps with very big deep pimples

[@goblin_corpse]

I predict that we're going to see similar vision issues with people who use at home hair lasers. You can't convince me that using them without eye protection isn't going to cause some kind of damage.

[@eversnajera]

I always closed my eyes with this sucker, i am for the first time conceptualizing the fact yall were sitting here using this with your eyes open, physically I couldnt, kudos you little warriors. Also, if you opened up the little controller, you could soder the first dot to like the third dot on the motherboard and just change batteries when needed. I had a huge issue throwing a controller in the landfill every thirty days, that is actually wild.