iRobot WiFi connection problems: FIXED - quick & easy Roomba vacuum setup issues resolved

Two common WiFi connection issues resolved:
#1 initial setup won't work
#2 WiFi connection fails after a while and doesn't reconnect
Replying to questions regarding 5G Wifi connections - please see this video:
• iRobot - 5G network co...
Problems regarding Error #14 - full dustbin behavior - please see this video:
• iRobot - full dustbin ...
Error #26 fix issues are addressed here:
• iRobot Error 26 airflo...
New additional Wifi connection fix relates to special characters! See here:
• iRobot WiFi connection...
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In case you need parts or accessories, here you are:
www.amazon.com/stores/node/25...

[@wagsman9999]

I might try this. But frankly, it's ridiculous in the year 2023 that a company is producing a product with 1) such poor documentation, and 2) with so many connectivity issues. It's 2023, not 1995. I have 30 devices connected to my network - zero issues. And the best I got from their help desk was: "Your internet provider does not work well with our product." Ok then, so I can surf the internet, watch TV, and use Alexa all day long, but the robot can't manage it. Sorry, it's going back if this doesn't work.

[@IsabellaMaria15]

Totally agree. Connecting to a Wifi is no rocket science and serious basics of any device. Not sure what is so complicated here. Just in case this doesn't work you can still try the 5G wifi issue kzbin.info/www/bejne/q2qvfYObaa5np68

[@obvtobvt]

Dankjewel voor de heldere uitleg. Ik ga hiermee aan de slag.

[@maia0z]

Unbelieveble! İ have been suffering from this issue for weeks. İ tried to reset by app and reset by pushing all 3 buttons on the robot and factory settings, everything i tried. But i did not know the switch button, now i pushed the clean button untill it reacted and drinked a cup of green tea and started the set up as i did millions of time than it simply worked 🥳you have saved me from buying a new robot. i am at the top of happiness, thanks a lot ❣️

[@IsabellaMaria15]

Green tea saved the day! Very happy the solution worked for you! I remember I was similarly desperate.

[@kirkhamshawn1]

Thank you so much after hours researching online through community forums and on KZbin I was not able to find the answer getting frustrated and then I found this it worked right away thank you so much my problem was my shark robot was and always has connected to the guest network and It was disabled for whatever reason and I reactivated it and my vacuum cleaner came back to life!!

[@IsabellaMaria15]

really happy this worked! Did you have the coffee as well? 😄😄👍🏻👍🏻

[@amanihaddad]

Thank you so much! Since my WIFI connection was interrupted a few weeks ago, I was not able to reconnect with Robot, now it finally worked 🎉

[@IsabellaMaria15]

This is wonderful news. Thanks for taking the time to let me know!

[@motubob9156]

Great help, thx!

[@swaggerdo7231]

Yes! Unplugging the base unit from the outlet for about 15 minutes, then (as I had changed the wifi password, Wifi6, WPA/WPA2, with symbols and a comma in the password) going through product settings, reconnect/change wifi, connecting to same 2.4/5G auto selection wifi network on the router, and the connection was successful in seconds. I truly appreciate this guidance.

[@IsabellaMaria15]

Really great to hear, glad it did work!! 😊😊😊

[@gt2847c]

Device isolation was enabled on the network and turning that off during setup did the trick. Thanks much!

[@IsabellaMaria15]

Great tip, thank you!!

[@CbNLoCo]

How!!?

[@paz11y6]

me funcionó perfecto, gracias

[@justynabroclawik486]

this is what works, you are a life saver!

[@IsabellaMaria15]

😊😊😊

[@isabellamariamader8053]

brilliant thanks

[@AliciaMarkoe]

Thank you 🦋

[@Kats072307]

After long pressing the Main Button 🔘 (Clean button) for approximately 15 seconds, until it reacted, and making a coffee pause as you suggested, I could connect back to the Robot

[@IsabellaMaria15]

great! ☕️☕️☕️😀

[@TheOnlineCorner]

In my case pressing the clean button for 15 seconds and releasing it just resets it.

[@evypetre949]

Thanks very helpful! 😊

[@IsabellaMaria15]

Thank you for the feedback, happy to hear. All the best, Isabella

[@oliviamoore7561]

thx that helped now

[@SahanaSarkarImtek]

I loved the way you presented this. The voice is every engaging

[@IsabellaMaria15]

awww thank you - made my day 🤗

[@harrymiley3707]

Hi Isabella, excellent video, great to hear your voice again. I've seen problem #1 with Spotify, Samsung Smart Things, so that's a pro tip. I have a 2.4G and 5G channel, and the phone and the hardware always seem to be misaligned. -Harry

[@IsabellaMaria15]

Hi Harry, great to reconnect here. The 5G question came up a lot, which is why I even made a separate video on this issue. Some iRobot models tend not to recognize 5G, but there's still a workaround for some cases. With the viewer count here it's obvious that the wifi connection seems to be an issue. There are always peaks in the statistics after xmas and after Easter 🐇😀. 🙌🏻 Isabella

[@ameard9801]

That was very smart of you I m going to now try data since my WIFI is included in rent so my landlord has the router

[@wilmacronje3343]

Oh my word, God bless you!!!

[@IsabellaMaria15]

sooo glad it helped!! have a great weekend

[@xiaojies6953]

Thank you so much, I just reset my WiFi,works now 😂😂

[@sltang1184]

I tried something else that worked. I simply borrowed an android phone (I don’t have any android devices) and setup WiFi from iRobot app from that device. Worked like a charm. I have a complex WiFi setup and I believe iOS tries to pass some settings that conflict with the roomba. My main router is an apple airport on 2.4ghz. I also have a unique ssid for 5ghz and another unique ssid for a 2.4ghz WiFi extender (via power line Ethernet). I couldn’t get WiFi to connect on the roomba on any of my iOS devices. However, I was able to do it easily via android. After setting it up on android, the roomba will show up on your iRobot app on your iPhone

[@IsabellaMaria15]

Thanks a lot for this - I did have good laugh, cool solution 😂😂😂 thanks for sharing (still laughing) 🙌🏻

[@sltang1184]

@@IsabellaMaria15 😀it was the only method that worked. I tried setting it up on 3 different iOS devices: 2 iPhones and an iPad. None of them worked. The android saved the day.

[@brucerumrey8894]

Thanks very helpful

[@dts777]

I was still having trouble trying to get my Roomba to connect to the wifi. So what I did was, I removed the password from the network I was using to connect to. After it connected, I just went back and added the password, updated the Roomba with password by starting the connection again. It worked this time, I think with router, the software couldn't reconnect after if needed to sigh back in. I hope this helps others like me... Thank you for your post also...

[@IsabellaMaria15]

Thank you for sharing!

[@dianam5246]

It works for me too. Thanks!!!!

[@benehey]

Same problem for me, i think i know where it comes from: the Roomba doesnt like special signs in the password of the wlan. In my case the problem was caused by the sign "&".

[@Grnhrz]

@@benehey Oooh I have a special sing in my password too. That might be the culprit. I've tried everything else to no avail! Thank you for this tip!! I'll try this right away.

[@nealklopping2747]

My wifi requires a password. Thanks for the suggestion.

[@DanielleWilcox-cx2kg]

fucking best KZbin video in the world. Thank you, finally go it to connect!

[@IsabellaMaria15]

the relief comes through 😀 thank you for sharing

[@sallyspencer9556]

Hi there! How do you “switch off the iRobot”? Is it a button? I’ve looked everywhere

[@IsabellaMaria15]

you press the START button longer, like 2-3 seconds

[@kajbyman3006]

This kind of devices should have a warning:Don´t buy this unless you are a professional computer engineer..Yesterday i purchased a Roomba 675,and since then tried to get the app running.Now i have given up..

[@IsabellaMaria15]

You are right, with robots there's still lots of potential in usability. Plug and play is far away. Robots want to take over the world? Well, probably not so soon ... My impression is that currently, data collection comes before performance.

[@dickherber19]

Mine won’t even acknowledge that it’s wifi capable. I’m told to hold the “dock” and “clean” button until it beeps and a wifi signal appears, but that never happens. Any tips for that?

[@MyZooy]

I have the same problem.

[@IsabellaMaria15]

iRobot won't recognize and connect to a 5GHz network as far as I know. The 2.4 and 4 GHz networks do work. To try again after several attempts you can reset iRobot by pressing START for 20 sec (but you probably did this already).

[@IsabellaMaria15]

Hi just learned that iRobot below i6 won't connect to 5G. You'll find the list of models here: homesupport.irobot.com/articles/en_US/Knowledge/17734. It may not be all lost, though. Many 5G networks broadcast also a 2.4GHz channel as an alternative. They would then offer different Wifi names usually at the end with 2.4 or 5. In a combined 5G network the routers typically select the band according to the capabilities of the device. Maybe there's a switch on the router to select or its web app allows you to change the type of bands it broadcasts.

[@IsabellaMaria15]

Hi just learned that iRobot below i6 won't connect to 5G. You'll find the list of models here: homesupport.irobot.com/articles/en_US/Knowledge/17734. It may not be all lost, though. Many 5G networks broadcast also a 2.4GHz channel as an alternative. They would then offer different Wifi names usually at the end with 2.4 or 5. In a combined 5G network the routers typically select the band according to the capabilities of the device. Maybe there's a switch on the router to select or its web app allows you to change the type of bands it broadcasts.

[@laurencrowe5211]

This comment helped me so much I got it set up

[@kennedymcgovern5413]

There is no "switch off" on these things. Do you mean to pull the battery?

[@IsabellaMaria15]

You press the START button for a few seconds. That's the same logic that Microsoft uses: How do you end Windows? Yes, you guessed it: You click on START! 🙈

[@msasiamom1]

Hi I just purchased mine and it connected fine during initial setup, now a day later says not connected? Should I connect it directly to WiFi router or thru Bluetooth ? Tia

[@IsabellaMaria15]

I think rebooting it with the 10 minute wait should work. Sometimes the wifi router inside the device just hangs and needs to be restarted. Other than that I think it's best that Roomba is connected to the same Wifi like the cell phone with the app. Bluetooth might not work I think, because then Roomba won't be "visible", because it's seen as the appendix of the cell phone while it actually needs to be a separate entity on the same network as the cell phone. I hope this was not too confusing 🙈

[@msasiamom1]

@@IsabellaMaria15 thank you I’ll try that!

[@Daniel-cl8bu]

Kann man das WIFI-Modul des Roomba auch deaktivieren, wenn man es nicht braucht? Damit die Leuchte nicht ständig blinkt.

[@IsabellaMaria15]

soweit ich weiß kann man das Gerät nur als Ganzes abschalten. Während des Betriebs wird es gebaucht, dh Roomba kann ohne das Wifi Modul nicht arbeiten.

[@eliisebhn]

Hello, I did not understand the first solutions? Can you help me please

[@IsabellaMaria15]

hi, it's basically that you check if the device carrying the app and the iRobot are connected to the same Wifi. Sometimes a home wifi has a master section and a guest access - and if this is the case you need to make sure that both are in the master network, because guest accesses don't allow devices to detect each other. Hope this explains it better. 🤗

[@rcoz6391]

You have a very cool voice and accent.

[@IsabellaMaria15]

awww thank you! 🙏🏻

[@alpburak12]

Push and hold all three buttons then release when you hear the beep sound. Then open the app and setup. It worked for me.

[@IsabellaMaria15]

Thank you, worth trying! I had tried it as well, no luck. The master and guest network issue that I had here would not be resolved that way. Many also seem to run into the problem of the reset. Also with the 3 buttons + waiting for beep it doesn't reset. There the 10 minutes off time seem to be needed. Overall, it's a very cumbersome bugged device. we bought a new model of another brand that also wet wipes. Plug and play! Same internet configuration, but there: no problem! Looks like room for improvement, which the producers are likely working on. Hope so ...

[@adrianyee2634]

I am looking to upgrade to a unit with a clean station. Are you willing to share what make and model you changed to?

[@amberwilliams5564]

I'd love to know too please!

[@danielyip4605]

Hi, My iRobot said “irobot roomba we can't connect right now”. Any idea how to fix it? Thanks

[@IsabellaMaria15]

i guess the wifi adapter inside the iRobot hangs. My take would be to switch it off and give it a wait time. Same for the wifi network should the first hack not work. The other option I'd see is that there are 2 networks: both devices need to be on the master network.

[@boiledchicken8794]

Darn it this wasn't what i needed

[@IsabellaMaria15]

✌🏻

[@scottklein6400]

You said to "Switch off" the robot but how do you do that? Unplug from the wall? Disconnect the battery? There isn't an on off switch...😢

[@IsabellaMaria15]

on my model it's the big round button on top that says "CLEAN". I need to hold that for a few seconds. Yes, I know, it's a usablity nightmare. In case this video doesn't solve it, there are a few more lon my channel ike for 5G issues and for special characters in the password or Wifi name.

[@redchilli450]

Sigh I so want to get this but I dont want to be robot sitting it all the time, i wud rather vacuum myself. It's sad they pus MVP's into the market without sufficient testing.

[@IsabellaMaria15]

Totally agree. There's quite some potential for improving usability.

[@renmo3974]

My robot will not connect to the new router. Nothing changed, except now it says robot requires .4 GHz network and will not work on 5GHz network. We have the same network just a new router. Tried the factory reset and the PW is correct. Anyone have a suggestion?

[@IsabellaMaria15]

Hi, as far as I know, all models below the i6 family cannot be paired to a 5GHz network. which model is yours? More info maybe here: www.digitaltrends.com/home/roomba-not-connecting-to-wifi/

[@IsabellaMaria15]

Hi just learned that iRobot below i6 won't connect to 5G. You'll find the list of models here: homesupport.irobot.com/articles/en_US/Knowledge/17734. It may not be all lost, though. Many 5G networks broadcast also a 2.4GHz channel as an alternative. They would then offer different Wifi names usually at the end with 2.4 or 5. In a combined 5G network the routers typically select the band according to the capabilities of the device. Maybe there's a switch on the router to select or its web app allows you to change the type of bands it broadcasts.

[@coffeecat086]

I am not logged into the guest network, I’m logged into the 4 GHz band 2.4, sorry And it’s still isn’t connecting, but it will connect through the Roborock app. How do I make this work? The Roborock app is not accessible to people with vision impairment.

[@IsabellaMaria15]

I'm very sorry to hear that. I have no experience with the Roborock app, though. Very sorry

[@gengpan]

my problem is that in the irobot app, it says can not connect to my irobot. it happens for years.

[@IsabellaMaria15]

One thing I can think of is that you may have an (adblocking) VPN that prevents the connection. If you turn it off this usually helps. You can always turn it back on after using iRobot.

[@kyleerickson7489]

I have my Guest Network and 5GHz disabled. it has no option but to connect to a 2.4GHZ all on the same network but still fails every single time when establishing a cloud connection

[@IsabellaMaria15]

I have also heard in rare cases that some models refuse non-standard characters in the Wifi name and password

[@isabellesicard1076]

Une fois en route je n arrive pas a trouver comment le programmer

[@IsabellaMaria15]

peut-etre essayez de faire une cartographie (mapping run). Si vous ouvrez l'application (iRobot app), il y a une telle option. L'iRobot va alors scanner les chambres et construire une carte. Description: kzbin.info/www/bejne/bJyQZ6yFe7l7a5Y

[@Morenavetry]

Спасибо мой друг ❤

[@IsabellaMaria15]

Пожалуйста!

[@joshane2058]

Well the initial set up did not work and yes both to main WIFI in fact the stupid thing made me log in to WIFI 7 times truly frustrated so I have Uninstaller from phone and will unplug for overnight and see what jappen tomorrow

[@nancyhampel1376]

Me too. I cannot get it to reconnect. After 10 times of setting it back up...rebooting my wi fi router. Frustrating

[@fasttl]

@@nancyhampel1376 what was the solution?

[@fasttl]

What was the solution?

[@2fast2block]

Mine won't connect no matter what I do. It says I am then it goes to Retry. Screw the thing and the people who designed the connection to be so difficult. Dang.

[@IsabellaMaria15]

totally agree, I'm not exactly sure why usability is a total fail there

[@brucemacdonald4672]

I 1 will not connect to 5g network?

[@IsabellaMaria15]

Hi as far as I know, models below the i6 don't pair with a 5G network. You'll find the list of models here: homesupport.irobot.com/articles/en_US/Knowledge/17734. It may not be all lost, though. Many 5G networks broadcast also a 2.4GHz channel as an alternative. They would then offer different Wifi names usually at the end with 2.4 or 5. In a combined 5G network the routers typically select the band according to the capabilities of the device. Maybe there's a switch on the router to select or its web app allows you to change the type of bands it broadcasts.

[@Infamous10110]

I have the vacuum irobot J7. It will not connect to wifi. I get code BF0B1D. Please help!?!? I have the mopping irobot. It works just fine.

[@IsabellaMaria15]

Hi, this model seems to struggle with complex Wifi names, especially when it contains irregular characters. Could be one way to fix by renaming your Wifi. There have been reports where this worked, not sure though. Maybe worth a try - but requires a host of other devices to set up on the new wifi name. Another known issue is strange characters in the password - this would also deliver this error code.

[@Infamous10110]

@@IsabellaMaria15 thanks! Issue solved. Was complex wifi. Change and reboot fixed it.

[@IsabellaMaria15]

@@Infamous10110 awesome! Thanks for letting me know. 🙌🏻

[@cicihk8086]

How do I reset the romba i4

[@IsabellaMaria15]

I guess it must be the same like the i7 by pressing the big round start button for a few seconds - then waiting 10 minutes would be useful I guess

[@huyminh5710]

How do i reset the roomba j7

[@IsabellaMaria15]

Hi - should work the same way as in the video. Downtime minimum same 10 minimum. Long pressing of on/off button would be the same I guess.

[@brendalovett2506]

None of these things worked. i3 will not activate no matter what we do - never hear the signal after the 2-second reboot. So frustrating.

[@IsabellaMaria15]

Do you happen to have a 5G Wifi? Then you could still try another intervention to make your Wifi adapt to the device not the other way around. I have a video on that on the channel: kzbin.info/www/bejne/q2qvfYObaa5np68 - The models below i6 woon't pair with a 5G network, but there's a workaround that adapts the wifi to suit the model's bandwidth. Description & how-to is in the video. Let me know if that worked.

[@TheCathybear]

done this, done this, done this, a million times over. nothing works! very annoyed with this thing!!!

[@IsabellaMaria15]

In case you have a 5G network you can try selecting the 2.4GHz band, sometimes helps

[@TheCathybear]

@@IsabellaMaria15 I've tried. That's when the internet provider sent a new modem. They couldn't tell me how to switch it to the 2.4. Sigh. Thank you for trying to help me! I appreciate it.

[@IsabellaMaria15]

no problem. you could try this one: kzbin.info/www/bejne/nKbJi554mL52pLc and maybe you find some hints here: homesupport.irobot.com/s/article/28522

[@nadiauribe4014]

Hi @IsabellaMaria15 my robot is showing error c610 and c660, nobody at Roomba help center have been able to provide a solution... I've tried EVERYTHING, from rebooting my modem, robot, phone, factory reseting robot, uninstalling the irobot app; you name it, I've done it...😅 So you are my last hope at this point 😢, any ideas???

[@IsabellaMaria15]

Hi Nadia, I do feel you. Let's try a checklist approach: - Both your mobile and the iRobot are on the same WiFi (the master WiFi in case you also have a guest network) - neither your WiFi name nor your WiFi password contain non-standard characters (like ê, á, ś, ç etc). If they do, you need to change this. See my separate video on this. - If you have 5G: check the 2.5G (or similar) option and switch to that one (see separate video on this) - make sure your cell phone is on WiFi (and not on its own connection. it needs to be in your home WiFi network - and iRobot needs to be in the very same one) Let's look into further detail in case all of those strike a NOPE.

[@nadiauribe4014]

@@IsabellaMaria15 hi thank you so much for replying!!! -both phone and robot are on same network, 2.4Ghz. -password only contains 1cap letter and 10 numbers, no crazy symbols. -I have already tried switching from 2.4Ghz to 5Ghz and not fixing the issue. -tried logging off and back on the app. -tried installing and uninstalling app -did factory reset also. -also tried a 15min coffee break per your video. To be honest, nothing seems to work.....