Is Domino’s ACTUALLY Tracking My Pizza?

[@therealsamreid]

Thanks so much for watching! What restaurant secrets should I investigate next? PS - don’t forget to use code REVUE to get 10% off your order from Manta Sleep! tinyurl.com/yu8bjnbn

[@chaircraft8284]

If you get the same steak that you pick out from the counter at Texas Roadhouse

[@chaircraft8284]

Or when you go to Indiana for the wings you should try St Elmo’s shrimp cocktail it is 🔥🔥🔥

[@johnmoses2268]

What state has the best bbq. Pulled pork, brisket, ribs, best sides

[@Loplooster]

What about if Red Robin really does have bottomless fries, salads, or soup?

[@chaircraft8284]

@@Loplooster yes that’s a good one

[@clarkcrossley7579]

Kathy has been prepping my Dominos pizza for years, regardless of the day or the time or what shift is working, tireless Kathy is there to get my order ready.

[@byeFofiko1]

For me it's Juan. No matter what day, what hour, rain or shine, Juan will always be there to prep my pizza and out it in the oven

[@SlytherinPwincess]

I used to work in a Domino's in the UK. Usually the name that pops up as "Making your pizza" is actually the manager on shift. If you tend to order at the same time eve/morn thats why you get the same name.

[@cheeseballs3825]

I think mine changes names. Lately it's been Heather. Thank you for your service, Heather!

[@CarringtonHollister]

For me, it’s Amanda and occasionally Kennedy who delivers

[@haleyscarberry]

Mines John

[@Piff21]

The investigative journalism this country needs

[@Pecorineenjoyer]

​@@GTIFabric ok

[@JamesEvans2023]

you could literally ask any dominos employee how it works and find out in 5 minutes.

[@AaronDangerBell]

Wake up people, this is pizza propaganda!!! (Jk)

[@mcray0309]

Literally thought this word for word

[@Piff21]

@@mcray0309 great minds..

[@papabaddad]

The best part of the effort here, is you could just ask the teenager working at dominos and they would tell you if it didn't do anything or if they actually had to push some buttons.

[@noisuf0]

This is the comment I was looking for. Could've also literally just walked into the store and asked..

[@kyle4493]

He would have known this from the research he talked about at the end. He did it because it's funny, and nothing beats proving something with your own eyes.

[@JonahNelson7]

@@kyle4493yeah it's mainly for the story. The idea is just hilarious

[@bknighty28]

ex minor here, can confirm. No. It's not tracked.

[@Bigchungywungy]

BUT THAT WOULD BE CHEATING - and also this great video wouldn't exist.

[@Hexlen]

We have a system called digital shoulder surf that shows us what your ordering as you order it. That's why it was in the oven so fast, plus we can also make pepperoni pizzas very very quickly. We press a button once we put it in the oven then its timed to the oven's cook time and it transfers from the quality check stage to out of delivery once we route our orders in our system.

[@therealsamreid]

Ok this is WILD

[@JamesWade1021]

Yep this is 100% all facts

[@GiantInTheOcean]

This seems crazy. I add pizza to my cart to find the true price and leave it while going to other frachises. So are you implying they make it real time as you add it to the cart before purchase? I've worked at several pizza shops and that would be a lot of waste. I feel like I'm reading this comment wrong

[@JamesWade1021]

@@GiantInTheOcean it only does it when you go to the payment phase of it. Till then you are just a number on the screen like it’ll tell us how many people are possibly ordering basically, once it hits like 10 minutes or times it out for us.

[@sage8573]

Dominos is a shit company to work for. You could just walk up to the counter and most employees would tell you how the tracking works. Employees have to have an app on their phone and when they pick up your order and walk out the door they hit some buttons on a computer. Drivers don't actually make enough money long term to pay the bills and have enough left over to replace your car when it inevitably dies.

[@jessemarks132]

The name of the person making your pizza on the tracker is usually the highest ranked employee in the store. There is no way to track who made a pizza except asking if anybody remembers making it. I remember once having the district manager in the store and a customer telling me to thank them for making their pizza when I was sure they had been in the office all night doing paperwork.

[@BaldMancTwat]

My boss used to love doing "paperwork". It weird how much paperwork required him to watch sports on his phone and eat snacks.

[@thatinternetdude1392]

It's important to note that unless it's pretty slow, it's not just one person who makes the pizza. Typically, the manager beats out the dough, and then it goes down an assembly line that includes saucing and toppings. Often the manager sauces as well. If it is slow, it's often the manager doing the whole thing or another insider, but the most common person has always been the manager in my stints at Dominos. Drivers take part in this process as well.

[@lward53]

As a dominos worker. You're right about the make and oven. same with the 'check out' and check in. but we can also manually complete it on our phone, we often dont do that though. the cap is 4. But i've taken 6 at once. Same with the fiddling with the car, Get in car > Open app > wait for it to load > click navigate > open music app > Swap back to maps > go.

[@tophatsntales]

yeah this is about what i figured the "sitting in the car" is. gotta load up the app. find where ya goin. open maps, and set that shit. takes a good 5 mins or so i'd imagine.

[@jonahwilhelm8409]

@@tophatsntales def not 5 mins. i take about 1:30 tops every delivery to get set. but my store has the EVs so maybe that helps speed it up

[@tophatsntales]

@@jonahwilhelm8409i mean yeah better technology would certainly help that. :D but still. allg ood information to know. thank you

[@harrisonhamer4247]

I keep my earbuds in and just toggle whatever I'm listening to so I don' t have to toggle a third app. The longest part for me is jamming a screwdriver into my transmission lock and finagling it into drive. I think I've taken 9 at once when we were understaffed? That was a bad time.

[@NeboReve]

@@jonahwilhelm8409 how would an EV speed this process up?

[@dezy1artz]

I just wanna say thank you so much Sam for being considerate of protecting other people's identity and names by censoring their faces and names. Really shows how much you care about not making another person's life more difficult for the sake of content even if they're strangers. Well done! ❤

[@1fault]

I wouldve shown it

[@dundercontrol]

Most people do this. What's so special about this time? You people on here are so easily impressed it's sad

[@EVVAea]

​@@dundercontrolbait used to be believable

[@de7ox]

He censors saying Jerry but shows it on screen on the tracker and in the subtitles? Lol

[@AnnaNicole.]

@@de7ox He censors saying the real name, because it isn't Jerry.

[@keegan3219]

Domino's aficionado here...I sit outside in my car waiting for pickup orders, and I know that when the order is "ready for pickup", to give them about 2 minutes. Just tonight I got a little excited, went in early, and saw my pizza still on the oven. They take care of me quick and it's all good, just kinda cracks me up.

[@AlexanderKitchen-hy8ux]

I live in the hood, the domino's is really hit or miss near me, cheap pizza at a cheap price is fine.

[@Alolan.Vulpix.Getting.Railed]

cracks you up? what's that mean

[@SLOTCHAMPIONS]

@@Alolan.Vulpix.Getting.Railed makes him laugh

[@KitamiK11]

I'd much rather wait 2 minutes than not have the freshest pizza!

[@knight1706]

@@AlexanderKitchen-hy8uxIf you get pan pizza for 2 bucks more it’s way more consistent, definitely a treat though.

[@ProtoMario]

The entertainment disclaimer is there to prevent lawsuits. The time they would lose manually updating the system would be killer.

[@djvane8843]

love the video! i used to work at domino's, and unless the employee overrides the tracker with their name (rarely happens) it just defaults to the manager's name for whoever is making the pizza

[@jessicaoakes6173]

The manager on duty is usually one of the people who makes the pizzas, they do not have to do any paperwork until the store closes with the exception of cashing out a delivery driver and that only takes a few minutes.

[@Grand_Works]

THIS. When he said that, as a former manager, I was like "what paperwork? We don't have paperwork until the end of the night when we do inventory counts and closing paperwork, until then it's food making and store cleaning time." Plus all of our driver closing process was via computer, so no paperwork, just a quick money count and collect what they owe the store from their money box, and go back to doing things.

[@Dolceandgabana]

I mean... I have paperwork at shift change, which can take a bit; depending on if invoice was entered in the morning or not. But no more than 20 minutes if I have to go back and enter invoice. Other than that though, yeah; I'm not doing paperwork until closer to close with inventory and truck order.

[@Koalified_]

Your videos are always so well done. I love when a “silly” premise is taken very seriously like this. I would not die without this information but the deep dive makes living all that much better

[@designtechdk]

Domino’s closed their business in Denmark last year, but I used to get it all the time. The tracking helped because when it switched to “in the oven”, I could leave my house and walk to the Domino’s just in time for it to be ready for pickup. That was nice.

[@jeanaquin]

My friend worked at dominos for years. She confirmed that the name of the person making your pizza on the tracker will always be the highest-ranking manager who is working at the time

[@marronsarett]

Hi there, Dominos employee here! I saw another comment mentioning our DSS system, which is correct! as soon as you put things in your cart and click check out the order pops up on a screen and we can start making it . and then once you pay it’ll pop up again on a different screen so we might already have your order in the oven by the time you click check out. So once we click enter that the items have been made, it’ll change on your tracking screen that it’s in the oven. for the name of who is making your order, it is whoever is the manager on shift so it doesn’t really matter who makes it, it could be them it could be the other cooks. Whoever is the manager on shift is whose name will show up for who’s cooking your order! The “quality check” section is basically just buying time for drivers to pack up the order and sides and check out on the order and get in their car. We are trained and rewarded for being able to toss, top, and enter a large pepperoni pizza into the oven in 30 seconds. Another thing I have mentioned to our supervisors and wish that we had is that when we get sent on doubles triples even quadruples, (which is four different deliveries in one drive etc.) - that it would tell our customers that we have different orders instead of them just thinking we’re driving around town wasting time before we deliver their order. If a driver does not have their app open or service, or are not able to have their GPS location on then once quality check turns into delivery your time will be estimated because if their app is not open, it won’t be as accurate. but if the app is open and their GPS location is on The delivery tracker should be pretty accurate to the minute.

[@generallukeproductions]

High effort comment for only 2 likes. Here you go 👍🏻

[@Kyle51796]

Just wanted to say 2:12 was a really neat cut! Your editing keeps getting better

[@Mrjohn480]

So, Formor manager at a rather busy Dominos, I can explain a bit on this, You are 100% right about the "Prep" state, it instantly hits that the moment you put in the order, and, if it's a plain Pepperoni Pizza, if it's the Manager making it, it can get into the oven in less than a minute, it updates the moment that we hit 'Enter' on the keyboard that's under the Monitor, then it goes to the "Bake" stage which at my store, the top oven was 7 minutes and the bottom oven was 8 minutes, and this is where it gets a little bit wonky with the Tracker, because the "Quality check" is actually a lie, It started that at 7 minutes after the Bake started, and then that could last for a long time. It wouldn't go to "Delivery" until the Driver had selected the order and clocked out to take it, If the store is extra busy, it will stay on "Quality Check" until there's a driver able to take it, the entire time it's under the warmer it's in "Quality Check" as for the Driver tracking, that was added after I had left the company, when I was working, there was no app or anything that the driver used to signal they were done with the Delivery. All in All, the Tracker is great, but it also leads to a lot of miscommunication when the store is extra busy, or short staffed, and it's mainly in that "Prep" phase, where, if it's just a plain Pep, we would clear it off the Monitor the moment we saw it then make the pizza after because we could do one of those so quickly, specialty pizza's were the same way, cleared before making just to keep Make Times down so that the store looked better, then the Quality Check is actually a "Waiting for Delivery" step.

[@SuperSerferNow]

former*

[@ShakhoSCD]

As a former 4 year dominos employee. This is exactly right.

[@KevinJDildonik]

Ayy I worked for the company who stuffs your email. I've personally handled millions of copies of "did you know we still have the mix and match deal". We also did some API work including the first version of the tracker. The API is garbage and old and bloated. But it does work. So like we tried to do a demo once. And literally the API updates a little too slow. So our demo failed. But only because we were trying to complete a whole pizza order in 30sec. And the API polls more like every minute at max. So the bugs in the system are mostly because it's like a 20+ year old design now. Imagine a computer system from 2000 trying to handle the surge in data people are asking for as of 2024. It's like a small town grocery store checkout trying to work instantly with push notifications on phones. It's great for franchisees because the old ass system is easy and familiar. But it's also a dinosaur. So when things do go wrong, like your coupons don't apply correctly or whatever, it's because of this. And the franchisees are almost never to blame, at least not directly. Like a guy I work with literally had to call managers all the time because they forgot to push Send when updating their coupons. So the system was not going to honor their coupons. And we had to manually hack the database all the time for them. Because they'd spent thousands of dollars mailing out flyers with coupon deals printed on them... And forgot to make sure they were entered into the system.

[@ShadMuffin]

Yeah I remember back in the early days of the tracker where it wouldn't hit delivered until the driver got back to the store

[@toolbaggers]

@@ShakhoSCD As a Domino's pizza from birth, I agree.

[@sydney7701]

I've been subbed for awhile and seeing you continue to grow and produce really cool ideas, while being completely respectful of others, is really refreshing

[@priceb713]

I really want this channel to have 1m+ subscribers. It deserves it

[@nensondubois]

I agree wholeheartedly.

[@Redxminder]

@@Flynn1982x your face

[@SenatorAri]

He will, probably next year sometime

[@beaumcguire409]

Answering the questions we didn’t even know to ask. Keep it up!

[@TheBaldr]

The driver tracker is incredibly useful when you live in gated/shared locked door community. I would always know when to meet the driver down at the front entrance or gate.

[@danieldaniels7571]

I would hate to live behind a prison gate

[@bararobberbaron859]

Yeah or even small apartment complexes or midrises, a collective front door means the classy thing is to accept it downstairs instead of buzzing them up to walk through the public areas to my individual door.

[@klontjespap]

or anyone who lives in an obscure hard to find address that the resident knows from experience is a common problem, you can then go to the front, and make yourself known

[@budgetfurnitureprojects712]

Sorry to tell you but the majority of people in gated communities freely give the code to delivery drivers.

[@officeridiot4806]

@@budgetfurnitureprojects712if they remember to. People just straight up dont put it in the system anywhere so gotta sit at the gate for a couple of minutes until A) the person answers the phone or B) someone else opens the gate with a clicker

[@xxfloppypillowxx]

So from a technical standpoint the reason why you would not get an immediate update is because there is a built in delay for how often it will refresh or seek an update on the app. In order for it to truly be instantaneous would require you to repeatedly check for an update which would essentially be a DDOS. If I were to guess the program is probably set to check for an update once every ~15-60 seconds because most people aren't going to be staking out the restaurant to check if the pizza left exactly at that time but I would guess that the timestamps are generated on their end because otherwise if you lose internet connection then they aren't going to be able to display that time accurately. This is also why sometimes when you look at a driver on the map they will sometimes freeze in place for a long time and then suddenly teleport or look like they are driving at 300km/hr because it's the system resyncing if either you or the driver loses connection.

[@swit1905]

Woah! This is crazy relevant and interesting to me right now as last night I ordered pizza from Domino's and the tracker said it was delivered 20 minutes before the order arrived. I asked the driver and he said that almost all of his orders that evening were incorrectly reflected in the tracker and everyone was complaining. So it sounds like it can malfunction pretty hard!

[@mikaylagill3388]

Hi! I actually work for Domino's and can provide some insight to this! So our system uses the time that it would take to get to your house from our store, rather than a total time facoring in the other stops along the way. It's a bit annoying at times answering five different calls about the same thing, but it's completely understandable! Maybe one day they'll fix it so that the customers have a better idea of when their food will arrive, but I just thought this would help explain some of your issues. 😊

[@CodeRecon]

You saying "Even when it doesn't feel like it, it's gonna be okay" meant a lot. Thank you for that and this amazing video. I have gone through the toughest time in my life lately and still going through it. I lost my best friend and crashed my car because of it. I'm trying to get her back..

[@beanburro24]

Love your videos Sam! You put so much thought into them and they’re so well done. Thank you for the entertainment!!

[@theofficialczex1708]

This is the best content on KZbin, no doubt. Light-hearted investigative journalism is not something I knew I needed, but I'm glad it's in my life.

[@Noobscadoob]

I’ve only been subbed for a short while, but you’re crushing it. Thrilled to see where all this great content and hard work leads you

[@SonicStuart]

Very clever topic! I sometimes wondered that too when I first saw the pizza tracker for the chain pizza places. Most of the time I usually go with having more mystery with the local pizza places.

[@joebob5482]

Wow another amazing video! I love the originality once again as well as I loved to see the comedy aspects this time around it definitely had me laughing! Love the vid Sam!

[@amberlynholly6326]

My guy, Getting the real information. Doing the real work for us.

[@Kaxxonxbox]

As a previous employee at papa John’s (I loved that job!!!!❤) this video was hilarious. The clocks accurately tell you what step you’re on as long as the human behind the screen remembers to clear it off the screen. 😂

[@justinbouy3153]

Former Domino’s employee. We would clear the order off the screen as soon as possible to get our “production time” down, on paper anyways. So it would sometimes be a few minutes between when the tracker says it’s ready and when it actually came out of the oven. Kind of like when the drive-through tells you to pull forward, park or come back around.

[@justinbouy3153]

Also I think our “tracker” would just say that our GM was making the pizza. Which he usually was.

[@Furious321]

No wonder my local Zaxby's keeps telling customers to "go park on the other side of the building" as soon as they finish accepting payment. The stupid part is it ends up *adding time* for the customer, who now has to go park in a spot that's often handicap-only, and wait for an employee to bring the order out. Also screws the customer if they need an additional item such as condiments, straws, napkins; staff has to walk 30-40 yds to retrieve and deliver these things that would otherwise be in arm's reach.

[@xRAGEWITHTERRORx]

As an Amazon driver and a former dominos driver I found this hilarious 🤣 the tracker is not accurate it’s up to the employees, they usually key it right away so the order appears to run on time for them. And placing the key fob in the area had me lost aswell. Lol I remember the first time that happened to me

[@Angrychef-jx8bp]

As a cook the part about clearing checks off the screen without them being “done” to make the ticket time lower is true at any restaurant. I have a tendency of leaving tickets on my screen until I’m done with atleast half of them. If we’re slow it’s no need to keep looking at it even if it’s not doing yet

[@zloungeact]

I love your sign off about how it's gonna be ok. I needed that today. Thanks broseph.

[@soCyberWasTaken]

Sam is such a gem, I get happy seeing new videos! Thank you for having such a positive outlook

[@nikkiaddison5998]

These are the questions I’ve been needing answers to. Thank you for making this kind of content.

[@brodybicksler]

I had no choice but to subscribe after you said something about it being “a goal of mine as a content creator not to make people’s jobs harder. Or take them away from making tips” I wish more people thought like you man!

[@funtimes6460]

i was just thinking “i really hope sam posted a new video” and as soon as i open yt boom! love ur content!

[@0Bonaparte]

So my partner use to work At dominos and basically, the manager is almost always the one making the pizza because everyone else does delivery and makes pizza (so with scheduling they are usually they are the only one in the store)

[@ItsGage]

Sam out here making my Friday just a little bit better 😎🙏

[@no_justno]

I know this is too specific and unrelated, but you speaking cadence is like a rapper and with that background music it even more soo. Brilliant video btw.

[@seanmoist5418]

You’re always coming up with unique video ideas. Keep up the good work 🎉

[@roboman2444]

I have noticed that it will say "complete" while the pizza is not yet boxed up, still sitting on the edge of the oven conveyor belt waiting for an employee to get to it. I assume this is because there is a set timer for baking, and a set timer (probably a minute or so) for quality check/boxing, so employees only need to press a button when they put it into the oven.

[@cullenanderson173]

Clicked the like button the second I saw the surveillance van, the production value is insane. I can just tell it’s gonna be a good spring/summer for your content.

[@JoeAllenD]

Daaaaamn, seeing you blow up over the past two years has been crazy! V proud of the killer work, Sam

[@jessicabluanythingnerdy]

I'm a driver for domino's lol Domino's managers do some paperwork, inventory and prepping in the mornings before we open and after carry out closes in the evenings or at the end of thier shift. They manage 1 to 3 store's. Most of the managers I work with are between the ages of 16 to 20. It's the supervisor's and regional managers that do the bulk of the paperwork and they manage 6+ stores in an wide area.

[@Kmax916]

I'm loving your videos dude, keep up the great work! Always look forward to your uploads !

[@sushiifoxx]

formerly a dominos manager, the first few steps are time-based; the out the door time is flagged by the manager on the computer when the order is dispatched to the driver. its all about incentivized stats for the franchises, everyone would "work" the timers.

[@erickalauraaa]

Very creative bro. These videos are so much fun to watch! Thank you!🙏🏼

[@hiddendrifts]

i love how every bit of the footage makes him look like a criminal preparing to perform a heist

[@Ryan-wr8fx]

I ordered from a local pizza shop in a mall and asked for it to be ready 40 minutes later. Surprisingly it was pulled out of the oven right on time as I was walking to the counter.

[@klontjespap]

back in the noughties, i'd call up the local pizza shop to make me a pizza i'd pick up 20 minutes later and it usually worked, i can't remember it failing on me really maybe the longer timer frame does complicate things, but i sometimes still order shit this way because i'd rather spend time smoking weed outside as i go to the place, than wait inside then again, i'm dutch, noone really cares about smoking weed here as long as y ou're not at the children's playground, so i just sometimes do go to the local place, order, then go outside to puff some outside the cafeteria owned yb chinese that don't give a rat's ass long as you buy, i assume i wouldn'[t stand puffing in front of their store if i wasn't patronizing it lol

[@Darkxification]

Awhile ago I used to work at a pizza place: Doing a scheduled order was actually extremely simple. When you placed it, on the store's end you'd have it pop up on the make line pretty much exactly the amount of time it would take to prepare, and bake it. For internal reasons, scheduled orders were also the most prioritized, if it was scheduled 7PM for example, if it jumped in front of a bunch of orders. No clue if it's still priority, as it's been more then a few years.

[@GoldenFreddyCinema]

I work as a Dominos Delivery guy, now this is in The Netherlands so it might be a bit different. But often the pizza gets ticked off the screen and that's the moment it gets set to "in oven" at the customer. With bigger deliveries it gets ticked off later then with smaller ones, so it sometimes is a bit off from what you can see. The oven however for us always takes 6 minutes for all products in the oven after which it goes to Quality Control. This section can take a bit depending on some situations. A lot of times your manager wants you to tick yourself "out" asap. When a pizza comes out of the oven (6 minutes) it will be put to "Rack" (which for the customer is quality control). The longer it stays on "rack" the worse the ratings of that Dominos will get. So if a pizza is like 20 minutes on rack. The ratings go down. What they often do is press on "out" when the pizza gets out of the oven and it still needs to be boxed. This for bringing up ratings, and this is why the delivery guy often takes another 2 to 5 minutes to drive away. This does probably differ per Dominos but that's what I expect is the differences in time, lived the video tho, really cool research!

[@sjsuismylife]

I lived in a small town, and the pizza always showed up exactly when the tracker said it would show up.

[@AW-gj4ji]

Former domino’s employee here. Dominos does track an order aside from quality check/boxing. This part is just an assumed phase. Because the oven moves at a constant pace(roughly 8 mins). However, depending on how cooked you want your pizza to be or how pizza they are, your pizza could get pushed back, put in from the midpoint or left running at the end of the oven. There are also employees who would “complete” their step as soon as it comes in and they could take anywhere from 1-5 mins before they actually start. TLDR: your order is somewhat tracked.

[@Sizzyl]

All I learned here is that these trackers are shockingly accurate. I honestly didn't expect anything beyond delivery and initial acceptance to be accurate at all, so it's cool seeing that everything else is nearly accurate. Also props to censoring the names/locations, rare to see larger creators take the care to do that.

[@rudyinvegas]

still a top 5 youtube go-to channel for me, you're the man, Sam

[@chaoticoldbore]

I know I'm in for a quality video every time I click on a Sam Reid video.

[@gumbletron]

I work for hungry howies as a delivery driver and we have more of the papa johns style tracker I think. The only times we hit buttons is first to clear the order off the make line when we put it in the oven, second when I dispatch to deliver, and third when i get back to the store. Everything else is estimated, and I'm not tracked via gps when driving.

[@JGnLAU8OAWF6]

The fact that they patented progress bar is so wild

[@Chunk_____]

What a way to discover the channel. This is the kind of content I love to see on KZbin. You really are asking the important questions. Subscribed to see more stuff like this ⭐⭐⭐⭐⭐

[@Ronin.Dynasty]

Im not sure if you will see this but keep up the amazing work Sam i can tell you put a lot of time into these and honestly its impressive.

[@spartenacious2050]

I love that your videos are really starting to blow up!

[@Ssparaguss]

12:22 he can’t find ur house lol

[@Deja117]

I think part of why Papa Johns completes delivery times after the driver gets back, could be to confirm the food was actually delivered, and not just yoinked by the driver. Oh, also real pizzas (not this instant junk food stuff) will cook in around 3-5 minutes. Because fire is hot, and fire cooks good dough well. I've heard of a few of these places using infrared ovens to cook pizzas fast. But I can't say for sure.

[@joshhan1214]

Good thing you brought that copy of the Declaration of Independece! You could have been stuck in that parking lot for a while.

[@Carrosive]

"I couldn't really see what was going on" is a perfect summary of this video

[@dylan-tristamoores2077]

I used to work at dominos. To my knowledge as soon as the order is received it pops up on the screen. Instantly going into “prep” stage. When the worker is done making the pizza they clear the order from the screen which switches it from prep to bake. It takes roughly 5-8 mins to pass through oven depending on if they have to push the pizza back. (Pan pizzas get extra cook time) then quality check is slice and box time. Once the pizza is ready it sits on a shelf until the driver picks it up. I think the time after the screen is cleared is just an estimate. And wait time is based on how many orders we would have at the time. It would say my name on the website for months after I stopped working there. Or if I wasn’t working and placed and order it would still say my name was making the orders. I wasn’t the manager either. 🤷‍♀️ And an explanation for Richard could be because the driver is supposed to select which order they are taking out of the store when they leave indicating “on the way” but sometimes forget so the employees in the store notice he left and did it for him.

[@t-bag1879]

this channel is fire. you got another sub my boy

[@matalynaustin8319]

I absolutely have fallen in love with your channel and how in-depth you do your research and challenges are, keep up the great work. ❤

[@nicknack6042]

Another Studio Revue banger. Every video is 🔥🔥

[@Alex-cw3rz]

Wait your tracker is completely different to the UK, we get some annoying robot that tells you bad jokes, and makes little boop noises ehen the status changes and the tracker is a circle, I guess because pizza.

[@TonyBudenz]

Within the first 90 seconds, I was all in on this! Great editing, comedic timing, and concept! Thumbs up for sure.

[@PresupPoli]

My first time seeing one of your videos. Super interesting! Also, saying, "it's going to be ok" is a "catchphrase" I've been saying for over a decade. So that was neat! You've got a new fan.

[@pizzaroll3778]

I can’t believe the views and subs are as low as they are, the quality is amazing

[@WaddlingWaffle]

The answer is noooo :D (i used to manage a dominos) quality check is a lie. Its just waiting for a driver to arrive and route to your order. Also the person who *makes* Your order is just whatever manager was clocked in first. (This is typically also the person who *quality checks*

[@train_guy]

I work at Dominos (edit: IN AUSTRALIA). Drivers cannot attach more than 2 orders to their name, so the manager might sign the extra ones out on their name. You're correct about the "making" stage, if the screen is full, your order will say "order made" until we 'bump' each order off the screen. We can bump individual items from an order. The oven stage is, yes you guessed it, a time that is specified by which oven layer is being used, which is a whole other technical thing, but its normally between 5-8 minutes. The quality check section will stay on until the order is assigned to a driver, and then you will get the notification when we click "order complete" on our phones. Sometimes we do have errors with our tracking app, when swapping between using the company car or our own car as we get paid for our own kms/mi but that doesn't happen every day. Feel free to reply and ask more questions if anyone is interested.

[@monolith1576]

Im inlove with your content your editing and your personality is gold your videos are perfect ✨✨✨

[@tobysimmonds487]

Idk why but the "It's going to be okay" sign in the back helped me today xD

[@Jake_N_Stuff]

I work at dominos and can provide some insight. The tracker does in fact usually just puts the name of the manager or other highest employee. (For example, our area supervisor shows up as "Franchise" when clocked in.) Our tracker live updates but the app is not the greatest. I've never seen it mention drivers take multiple orders before so that is probably for certain stores or franchises. Although in reality drivers will take as many as six deliveries at once depending on the route. If a driver's phone is low battery or on battery save mode, etc, the tracker updates less frequently and is not nearly as accurate. ANOTHER thing of note is that the order timings are based on orders coming in, not coming out. so if it's the middle of rush and we are backed up on orders, it may still say 20-30 mins for delivery but the actual time could be a lot longer because we just got twenty delivery orders Part of the order speed comes from the makeline screen, as at least for dominos, orders online show up before they are actually placed, so we can start them earlier or 'jump' them, if it's not busy. Our stores oven is 6:30, and has four belts. Doing ghost accounts is something ive never heard of doing, what we usually do is have them take the majority then call the store to do the rest. not the most accurate thing but most people dont pay much attention to the tracker anyways.

[@ejeamon]

why was i so interested in this? maybe because i have had the same thought as you. "is the tracker legit?" and somehow you make it pretty fun to watch. idk what you do, how you have the time or money to do this crazy shit, but i love it and i am working on my envy.

[@thepenguin9]

Former UK domino's worker here! When the pizza is taken off the make screen, the app updates into baking, the baking is a set timer. QC is when the manager checks the pizza after cutting and boxing, then out for delivery is when it's ready for the next driver coming in, or is already on the way!

[@thepenguin9]

Oh and the moment payment has been confirmed, it appears on the make screen, and we have 3 minutes to get that sucker in the oven Of course you can quickly work out the oven can only hold so many pizzas and you can't exactly cook it faster. So it can be havoc sometimes

[@MatthewTheWanderer]

I always just assumed it was really accurately tracking the pizza, lol.

[@kaybe87]

Bro said "what happens when they have to go in the back and do paperwork or whatever" lol. I was an assistant manager at Dominos about 10 years ago. There isn't much in the way of paperwork honestly. I guess the closest thing is ordering food or cashing out drivers but you just usually do that during slow times or after closing/before opening. Also, in my experience, the person making the pizza is usually the manager, assistant manager, or shift runner which would be considered the manager when no manager is present.

[@Quadrenaro]

I once saw my delivery guy on the tracker stop for 20 minutes at a hotel. Must have been a good tip.

[@luisperoso2210]

Appreciate the National Treasure reference, such a good movie. Keep up the good videos!

[@jonathankendra4653]

Dude. Your videos are the best. The nod to national treasure had me laughing so hard. Your videos are always informative and I just love seeing when there’s a new video to watch that you’ve made. Definitely a huge fan of your videos man. Keep it up.

[@sj7601]

As a software engineering manager and a previous pizza delivery guy, I've always wondered about this! The prep stage will be dynamic, because all orders show up on the screen and the individual may prepare all orders simultaneously. The baking stage will be pretty accurate. When you complete making the order, you touch to remove it off the screen (if you forget to remove it, that will cause a delay). The baking time is the same for most pizzas, typically chicken/wings take longer. This will be time based, so it should be pretty accurate. Ready for delivery will be determined when the driver punches in that he's taking the order. As mentioned, most drivers try to take as many orders as possible, so there will likely be a delay. Hope this helps! 🙂

[@TeapotTube]

Another banger, great work Sam. So interesting to see how a place like a pizza shop interacts with their tech/customers.

[@ArkliteDC]

You can walk up to any Domino's employee and just ask how this works. Trust me the near minimum wage employee doesn't care about keeping secrets for the billion dollar corporation. Every station has a screen with orders on it. As they finish their portion of the order they clear it off the screen and the "tracker" gets updated. It goes from quality check to delivery once a delivery driver is assigned your order. As for who it says is making your pizza? It will always tell you whoever the manager on shift is. That's why those names don't change much even if you order frequently. It really is that simple. As for FAQs like why does it show my pizza is ready, but it's still in the oven? Domino's get rated/audited based on their times. So if they are really busy managers will often clear orders early to make the times look better. How did they get it in the oven so fast? They can see your order being placed on the website/app. When you add items to your cart they will often start prepping them, and once you checkout they quickly finish the item and put it in. Why are they quality checking my pizza for so long? They aren't. It's waiting for a delivery driver to take it. Why is my order bouncing back and forth sometimes? Because someone screwed up your order and is bringing it back up on the screen to remake it, OR for one reason or another the driver who was originally assigned is no longer taking it. Why does it say my pizza is being delivered and the driver hasn't moved/isn't on the app? Because drivers are humans. They may have been assigned and checked out, but now are grabbing your drinks. Maybe your address is weird and they are looking at the route in advance. Or, you know, maybe they are simply putting on music in their car. They may also be taking multiple deliveries, although it seems the app tracker tells you that now. There are also older drivers who don't like the Domino's driver app and won't use it, thus you will not be able to see them driving, as that is how the app tracks the driver for you. If you have other questions, ask.

[@KikinImpossible]

Extremely useful info. My experience has always been with the status fakeries when it says it’s picked up when it’s still in the oven. Same deal with drive through workers telling people to backup to fake their drive through stats.

[@OctaneStreet]

Pretty cool video, I always found the trackers interesting as someone who enjoys ordering that weekend pizza, but had a hunch they were mostly bs. Especially Papa Track lol which makes sense given their disclaimer.

[@courtneypainter5073]

9:06 I’ll tell ya the driver was probably rolling a blunt 😂😅

[@egyphon]

Loved the move "I sent 4 pizzas to my former college house".

[@Allison0261]

Just starting the video, so glad someone actually investigated this!!!😂😂I’ve always wondered!

[@limitedreach4446]

This channel is so underrated bruh!

[@Jwayspillz]

my local dominos is always on point. That tracker never lies

[@fujiclap]

Giving the people not just want they want, but what they NEED, time and time again. Thank you for you service, Sam!

[@aemortalidiot3979]

In Australian dominos, order tracking is fairly accurate for delivery, slightly less accurate for pickup. There is a menu for domninos employees to see what you are in the middle of ordering, before checkout and will show them if you are mid-pay, and they can begin making the order. If your order is the only one at that point in time. Otherwise, once you place the order there is a sound queue for workers to make the pizza and once it is going in the oven, workers press a button to move it off the make-line. From there, ovens have a set timer. This can range from older models cooking for 8ish minutes (never timed it) with newer models having, 4min, 3 1/2 min and I know of a sub 2 minute model. All with Varying temperatures and fan speeds. This is calculated into the individual store's online tracker. There are 2 points of variance in the cooking stage however, 1 at the point the pizza is placed in the oven and 1 where it is taken out and cut. If the pizza is placed further in the oven than intended (shouldn't be done ever especially with newer ovens as this leads to undercooked dough/toppings) or slightly further out of the oven on the belt (doesnt affect cooking but does lead to slightly inaccurate timing depending on the speed of the oven). The second point of variance is taking it out of the oven to cut and box, this can vary based on the cutters ability. However, in locations i am familiar with, there was a camera added above the cutting station to verify that A) all the correct toppings on the pizza are there and B) the pizza was made to a certain standard. The usefulness of the camera varies, but for the tracking portion, if it detects your pizza/s have come through, it'll move the tracker to the next stage for pick up or delivery. In Australia, the delivery driver, or on busy occasions the team member who is setting up the deliveries and managing the drivers, will assign an order to a driver at a touchscreen, and that is the point the delivery will be marked as On-road, or Being Delivered on the tracker. From there, most of the time, there is a GPS that will track the driver and update the tracker with the driver's approximate location until delivery. Thats the gist of it in regards to tracking the pizza order. This system has led to some fun and interesting occasions over the years. Dominos can see how long each delivery/pick up order has taken and the average is used to find areas the store might need to improve on. Once, due to the pre-ordering screen, there was a dominos in Brisbane that was about to deliver an order within 1 minute of the order being placed.

[@longpenguinboi5824]

thank you sam, it always lights up my day to see that you've uploaded