Is Your Sonos Arc getting Dolby Atmos?? Find out how here.

Here we explain how you can see if your Sonos Arc is getting Dolby Atmos signal. Also we go over when you need to enable EARC in your TV settings. Here the Sonos ARC was connected to a Samsung 65" frame TV (2020 model), and EARC was not enabled, as EARC was not needed for streaming Dolby Atmos.
If you have a Samsung QLED (Q80T) or Sony 950H check out this video where we go over these sets with the amazon prime app on specific devices to verify we receive dolby atmos. • Testing the Sonos Arc ...

[@johntucker7075]

Thank you, thank you, thank you! Recently bought a new 4K TV and Sonos arc and have been going crazy trying to get the Atmos logo to display. I now have everything figured out thanks to you and your video.

[@FisherCustomAV]

Awesome, that was the goal of the video.

[@unholyaff]

Thank you so much for this! I was going crazy over not getting Atmos from my Apple TV. Just need to change the strings on the TV to allow for Atmos sound!! Thank you!

[@pamelaegger3647]

Very helpful! You helped us troubleshoot that earc part. Thanks 🙏🏻

[@kanusesay1627]

Thank you dude. I was looking for a video like this.

[@davidmorrison5186]

Thank you you have answered all the questions!!!! I only use streaming services so whatever version of atmos i can get I will take it as long as it works. 65" samsung q800t and sonons beam with surrounds but the arc is on order from sonos so this tutorial was perfect. Thank you.

[@issingno7814]

I did research for like a month and everyone is saying something different about wether you need e-arc for Atmos or not. So THANKS 🙏🏻

[@charlyackerl650]

Thank you for the info. Finally you explained about HDMI arc vs HDMI earc I almost but the tv with earc but now I will keep my 2018 oled tv without e arc. As u sad it is compressed audio so that’s y I don’t notice any above my head sound effects. I bought arc Sonos for that reason but I guess I have to wait until all streaming service will switch to the uncompressed audio Thanks again great explanation

[@dihydrotestosterone]

Thank you very much for your advice.... fixed my problem ❤

[@nikkolaicowan5442]

I didn't get the Atmos to display in Netflix and I have the premium package. However I got in Prime & Disney + . Thanks for your video!! Update: made some changes in Netflix settings that will be effective in 8hrs time and I will check again for Atmos

[@FisherCustomAV]

Okay, I was going to say it seems as if it could be that an audio setting is not set correctly in netflix or the streaming device you may be using for netflix. If you can look for Dolby digital plus, or dolby truehd in your audio menu

[@nikkolaicowan5442]

@@FisherCustomAV I made the change and Netflix did the update and now I can see the Atmos logo for specific shows and also see the display in the Sonos app. Thanks again!

[@FisherCustomAV]

@@nikkolaicowan5442 Awesome I'm glad it worked.

[@simwilliams5358]

Very informative, followed you and found out if I was receiving Dolby Atmos

[@rabbittmuffinable]

I’m getting pcm multichannel 7.1 !! Should I allow pass through on tv setting

[@AVillaBeats]

I’m a fan of your channel and I have a issue/question. I just got a new 2022 LG C2 OLED TV, a Sonos Arc/Sub/SL One speakers, and I got my Sonos Arc connected to the eARC port on my TV via a 2.1 HDMI cable. I am watching & streaming Dolby Atmos content on Prime Video & Netflix via my TV apps, but I’m only getting eARC 5.1 sound through the Sonos system and not Dolby Atmos. The Dolby Atmos settings on my TV are greyed out and the Sonos app is showing that I’m only getting a 5.1 signal when I’m connected to the eARC port on my TV. I tried connecting the Sonos ARC to the TV using a non-eARC hdmi port and I’m able to get Dolby Atmos only through my TV speakers. The Sonos system only works with the TV when I connect to it via the eARC port, but it doesn’t allow for Dolby Atmos. Is there a workaround for this? I hear of others experiencing the same issue with LG OLEDs and the Sonos Arc.

[@FisherCustomAV]

This is most likely an LG software problem. We just tested this again on our Sony A90J OLED with the amazon prime native TV app and the 4K Max firestick. With Jack Ryan both the Native TV app, and the firestick 4K max app worked just fine with dolby atmos showing when jack ryan was playing. Make sure Dolby digital plus is selected in the LG audio settings if you can. We do not have an LG on our floor. My guess is there is a software problem with the LG sets and the sonos arc. Other options, try using a roku or firestick as the app source. However if the problem is not caused from the app but tv, this will not matter. Or return the LG OLED and purchase a Sony OLED. If you tried a different brand with the arc that would be another way of troubleshooting.

[@steveodian6008]

Thankyou, I did not know you could see the type of signal being receiving by going to about my system.

[@davegleds5288]

I have just purchased the Sonos Arc connected to an LG TV with ARC HDMI when try and watch Jack Ryan on Amazon Prime I only get dolby digital 5.1 or Pcm 2. 0 on the Sonos App and now icon appears on my TV Room, any tips? Thank You

[@FisherCustomAV]

Check for software updates on both the LG TV and the sonos arc. Also in the LG TV audio settings, see if there is a way you can select the audio output signal. If there is choose dolby digital, not dolby digital plus, or try PCM. If the LG TV is new, make sure earc is off in the audio menu. If those don't work, suggestions would be to contact LG and or Sonos.

[@shawnreisz4519]

@@FisherCustomAV Is Atmos only available with the Arc? I got a Sonos Playbar and not getting Atmos

[@FisherCustomAV]

@@shawnreisz4519 Yes currently Atmos is only with the ARC for Sonos products.

[@mike-bh1iz]

What’s the difference between : digital audio out; auto, passthrough. I have an lg c1 and Atmos content is dropping sound once during every program. I have eArc on.

[@mayurjoshi4835]

Very specific and informative video. Thanks 😊

[@7103sean]

Thank you, was about to go get tv with earc. Now know with me only streaming I don't need one. Cheers

[@spitfire6676120]

Hello. I hope you can clear this up for me. I have this setup: Sonos Arc via eARC to LG CX and Apple TV 4k via "normal" HDMI input to LG CX. There's only 1 HDMI input labelled eARC/ARC behind the TV andI don't know what to call the other HDMI inputs. My questions are: one, will I be getting Dolby Atmos from streaming Netflix on the LG CX itself? and two, will I be getting Dolby Atmos from playing Netflix on the Apple TV 4k even if the Apple TV 4k is not plugged in the eARC-labelled HDMI input of the TV?

[@FisherCustomAV]

Question 1: Yes, I would suggest turning off the eARC feature in the LG CX TV, it will not be needed. Also make sure you upgrade netflix to the 4K upgraded plan, or you will not be supplied atmos from netflix. The atmos you receive will be compressed. Question 2: Yes, you should get atmos from netflix on your apple 4k TV, as long as again you upgrade to the 4k netflix plan. It will be compressed atmos, and compressed atmos does not need eARC, as ARC will be just fine to process it. One other person also mentioned, you may need to check audio settings in your TV and apple TV to make sure dolby digital + is selected as the audio, but I can't confirm that as it can vary from manufacturer.

[@richellebrittain2127]

@@FisherCustomAV WRONG as to the Apple TV 4K. Though Netflix itself streams DD+ Atmos, due to a weird Netflix technical requirement for Atmos support on most external devices the ATV 4K outputs Netflix as so-called MAT Atmos, which is Atmos metadata in uncompressed multichannel PCM. MAT Atmos, like the TrueHD Atmos used on Blu-rays (mostly 4K but some regular), is NOT supported by regular ARC; you will need eARC to pass MAT Atmos from the ATV 4K's Netflix app via the TV to the Arc. (The LG TV's Netflix app may OR may not support DD+ Atmos via regular ARC.)

[@FisherCustomAV]

@@richellebrittain2127 You know you can respond nicely and not slam the people who made the video. That answer I mentioned above was based on conversations with different technicians from TV manufacturers who stated that to their knowledge atmos on all streaming services is compressed, and all devices would not need earc on. With that said, your statement may be right. The only true way to know is for someone to make a video with an apple 4k TV and earc TV and find out. This is from apples site... support.apple.com/en-us/HT204069 Interesting they show hooking up your apple 4K TV to a earc soundbar and then using the soundbar to pass the apple 4k TV to your TV. That may be how it has to be done. Again, a good thing for someone to try is hookup the apple 4k TV as shown from apple, and then hook it directly up to the TV, and see if you get atmos both ways or only one. You are right in a different comment. if you are using media, such as bluray with atmos both the bluray and TV would need earc on.

[@richellebrittain2127]

@@FisherCustomAV If you wanted a nicer response, perhaps YOU shouldn't spread disinformation. The Apple support page you posted presupposes an Atmos AVR or soundbar with HDMI inputs (or I sometimes call it "forward" HDMI for clarity), which the Arc does NOT have; it only has a nominal HDMI "out" (I don't think it outputs any video, but I may be wrong) with an eARC-capable ARC channel. Your response also assumes the capabilities of eARC are unknown; that is 100% incorrect. Truth is, eARC increases the bandwidth of the ARC channel to the same as "forward" HDMI (what the Apple support page depicts), so that eARC can support the SAME audio formats as "forward" HDMI, including ALL THREE flavors of Atmos (DD+, TrueHD, and MAT). Regular ARC, OTOH, supports only ONE flavor of Atmos: DD+. Also, eARC mandates certain lipsync control measures that were only optional in regular ARC. I also know from my research that at least the Netflix app in the Apple TV 4K requires MAT Atmos capability to output Atmos, even though Netflix itself uses DD+ Atmos. Unconfirmed rumors say Netflix has this weird technical requirement that it will only stream Atmos to devices that can decode DD+ Atmos internally; though that doesn't necessarily explain all Atmos-capable Netflix streaming devices (especially TVs with regular ARC, though I suspect my own TCL 5-Series 4K Roku TV re-encodes all Dolby bitstreams as DD+ to avoid most issues with lipsync & delayed sound on channel changes; other TVs that send DD+ Atmos from their Netflix apps via regular ARC may do the same thing), it DOES explain the use of MAT Atmos as an output format by the ATV 4K, as well as by Xbox One & Series consoles and the most recent Nvidia Shields. (It MAY also be true of the Roku Ultra, reportedly the first external Roku device -- as opposed to Roku TVs -- to stream Netflix in Atmos.) Thus, to stream Netflix in Atmos from an ATV 4K to the Arc, you MUST connect the ATV 4K to either (a) an eARC TV with eARC enabled, or (b) the HDFury Arcana ($199 at hdfury.com/product/4k-arcana-18gbps/ ), which by accounts lives up to its claim as the "WORLD’S FIRST eARC adapter that allows FULL AUDIO up to Dolby Atmos over TrueHD from ANY external HDMI source to ANY eARC sound system. Perfect solution for SONOS Arc and ANY eARC AVR, soundbar or headphones." (Its 4K120 & 8K capabilities, OTOH, apparently leave something to be desired for Xbox Series & PS5 owners. Perhaps the next generation.) In addition, ANY external device that plays material using DTS codecs MUST convert the sound to something else as the Arc has ZERO support for DTS. (This includes ALL regular Blu-ray players, including gaming consoles back to the Xbox One & PS3, as the most common codec on regular Blu-rays is DTS-HD Master Audio; it may even include DVD players as some DVDs used regular DTS.) The ONLY ways to do that via regular ARC are (a) re-encode as DD+ or DD, a loss in quality for DTS-HD MA tracks (including DTS:X, which is DTS-HD MA with metadata similar to TrueHD Atmos), or (a) fold it down to stereo PCM. With eARC, however, you devices can decode it to multichannel PCM, which is ultimately the same quality as DTS-HD MA. (Xbox Series & possibly even One consoles with the DTS Sound Unbound app MAY be able to decode DTS:X & convert it to MAT Atmos, but that DOES remain to be tested.) Perhaps what you're most embarrassed about is that while you hold yourself out as an electronics expert on KZbin, I learned all of this via research without owning an Arc or ANY eARC-capable soundbar (I recently bought a Vizio SB36512-F6 as it's apparently the best Atmos soundbar within my limited budget), *OR* an eARC TV (my Roku TV is regular ARC only), *OR* an ATV 4K (I have a 4K ATV app on my Roku TV but it's not the same as a physical ATV 4K), *OR* a gaming console since the PS3, *OR* even a Netflix subscription (though I'm leaning towards starting one with my stimulus check after all this). Thank you for coming to my TED Talk. :p

[@FisherCustomAV]

@@richellebrittain2127 Funny, there is a difference between stating information you believe is true at the time, and intentionally spreading false information. The original information in my video is based on conversations with techs from two TV companies, which was the best information I had at that time. That is not spreading false information intentionally. Your information may be right, with the apple 4K TV. I encourage you to test it and make a video. Also I am not embarrassed by it, and I never said I am an electronics expert. That to me sounds like a person with a big ego, full of themselves, thinking they can't be wrong. In electronics and life that is not the attitude to have. In my response I did not say you can be wrong, instead apparently you think I am some expert who is always right. That is not right, my approach is if we don't continue to learn, then we will not advance. Anything else you would like to criticize about me? Respectfully you have done all the criticizing, or can we be civil?

[@stuart2423]

Hi I’m using a 4K Apple TV connected to my Samsung tv and a Sony sound bar what settings should I use does Earc have to be on and shall I use the pass through option

[@blackcoalboy]

HI, i Have the Sonos Arc running through my 2022 LG OLED TV, The Atmos connection is greyed out on my TV but for some reason it doesn’t if i am playing something that i think is Dolby Atmos on the ARC app it shows up as Dolby digital plus 2.0, Can you tell why that is? Thanks

[@thaddaeuscourtemanche4543]

Should I have the bypass selected on for the lg c1 with cable box?

[@FisherCustomAV]

Probably not, that is usually to allow the same audio signal as the source to pass through to another receiver, if you are having problems you can enable it. But atmos passes on sony oleds to the arc with pass through mode off

[@myost33]

Great video thanks for the info. I have 2020 Samsung Q90t and for some reason I’m the expert settings the ‘Dolby atmos compatibility’ is grayed out and when I try to click it says “this function isn’t available”. Any ideas?

[@eugeneidubor3477]

I've got same problem too

[@FisherCustomAV]

Here is a link that somewhat explains your situation. www.avforums.com/threads/q90t-dolby-atmos-compatibility-greyed-out.2323470/ They are using older samsung soundbars on their Q90T. The xbox netflix app works with atmos on the older soundbar, but the Q90T TV netflix app does not. Yes I realize this is an older samsung soundbar and not the arc soundbar. However whatever app you are using, my guess is you are using the native TV app, try using a roku, or firestick on the Q90T and see if that app allows the atmos to pass through. If it works that way, then it is a crazy software issue with the native app in the samsung Q90T not working with the Sonos arc.

[@b0ris360]

You say for uncompressd audio that you dont really need earc enabled but why switch it off? What's the downside to leaving it on auto? And what about the audio from games consoles like PS5? Should earc be enabled for that? If you need it for some things and not others, why not leave it on auto?

[@FisherCustomAV]

This video is primarily made for TV's that did not have eARC HDMI ports. If your TV has eARC sure you could have it on or in auto.

[@USA95]

Good imformation. 👍

[@jettinguppodcast4151]

Just bought an Arc for may 2020 Samsung Q80T If I plug my HDMI into EArc Port.....I have a a cable Box in HDMI 1 I will have e-arc off and should receive 5.1.....and for my In TV apps like netflix amazon I dont need to enable the Earc feature to receive Dolby Atmos thanks for video and help to understand.

[@FisherCustomAV]

No problem

[@jettinguppodcast4151]

@@FisherCustomAV One more question if I put Earc to auto while in my in TV apps would that cause me to lose sound through my sound bar?

[@FisherCustomAV]

@@jettinguppodcast4151 Technically it should not, and everything should work. However Sonos and Samsung had some software bugs when EARC was turned on. So if you lose audio, or do not have atmos when EARC is on, then turn it back off.

[@garypollio4960]

so getting the wow factor with atmos really has more to do with compressed vs. uncompressed signal as opposed to whether your tv has arc vs. earc. if you're streaming your only getting compressed atmos and no need to rush out and buy a new earc tv or the Arcana device. am i on track here?

[@FisherCustomAV]

Yes, if you are streaming as of the date of this video just about all streaming apps were compressed atmos, so no need for an earc TV. My bet is over the months and years ahead streaming services will start to offer an uncompressed atmos, or something better.

[@garypollio4960]

@@FisherCustomAV thanks for the reply and for the good news. My perfectly running 2017 Oled can live another year or two. Most likely streamed uncompressed signals will be some from now.

[@Exploringthemagic]

Why not just leave eArc on if your tv supports it? So regardless your getting the best version of whatever the TV sends ? Like I don’t see the point of having it off, it’s backwards compatible with any version compressed/uncompressed. For example Netflix last year, increased its bit rate for compressed Dolby atmos to 768kbps, the max output for standard arc is 640kbps. So by having eArc disabled Netflix is forced to use the lower stream of atmos for some sources, I know this is the case when measuring with Apple TV 4K in developer mode And a LG CX oled. The main benefit with eArc is it allows you to pass though the audio source directly to the receiver (Sonos arc) in this case to process the audio as it’s being sent from he source. This is not 100% the case with all Standard HDMI ARC TVs, for example 2018 Samsung TVs regardless of model cannot even send atmos meta data over standard arc. They added this is 2019, but not all arc is equal, where in the case of eArc it is more equal, because it allows the option of direct pass though, and it’s up to the receiver to support that pass though signal (DTS, Dolby true HD, digital plus etc)

[@FisherCustomAV]

Great point and question. Currently the main reason to leave EARC off is because of software bugs between manufacturers of audio products and TV's. There have been some cases where people have had EARC on, and had no audio to the Sonos ARC, and by turning off EARC audio returns. Should they have audio....yes. But because of software bugs and issues, EARC currently can cause problems, a main one being no audio. If you look at NateDoggs comment, he had that very scenario, and by turning off EARC, audio returned.

[@paul8926]

I did notice that when I had eARC turned on, Dolby Atmos did not show up on the Netflix app through my Sony Bravia TV. But, when I turned it off, Dolby Atmos was shown to be streaming through Netflix, it sure worked as you said it would. It’s kind of confusing, because I assumed eARC had to be on all the time, but not in this case.

[@paolino1975]

@@FisherCustomAV Hi there... I have a Samsung Q70 (2019 model) and use Netflix to stream movies via the inbuilt app. I've been wanting to get a Soundbar that supports Dolby Atmos and I understand that the Sonos Arc does support it. I've heard some rumours that the Q70 can't play Dolby Atmos content (via a soundbar such as this). I don't want to go out and spend £800 on this Sonos Arc only to find that it doesn't support it. Are you able to advise if my 2019 Q70 (which has just standard HDMI ARC) will allow me to listen to Dolby Atmos content via the Sonos Arc, using Netflix? Many thanks :-)

[@FisherCustomAV]

@@paolino1975 Technically it should work as streaming dolby atmos is compressed and does not need earc. As long as the Q70 model is able to receive the dolby digital plus and other codecs atmos is sent on. I would advise contacting Samsung and asking them to verify, also make sure you can return the sonos arc in case it does not. However, I would be surprised if it did not work.

[@paolino1975]

@@FisherCustomAV Thanks for the quick reply. I’ve looked in sound settings and in the expert sound settings, there is a greyed out option for Dolby digital plus. I also see ‘Dolby Atmos compatibility’ in the same menu but greyed out. I assume as they’re in the menu they would be ‘active’ assuming the appropriate device is connected?

[@jeffhu1011]

What about an Apple TV 4K box? Does that send a compressed or uncompressed Dolby Atmos signal out?

[@FisherCustomAV]

From what I have read it would process compressed atmos sent on dolby digital plus. If that is the case, the Sonos ARC would handle it and show atmos. The only true way to know this is to test with an apple 4k box, or contact apple TV and verify it sends compressed dolby atmos. If anyone has tested this let us know.

[@maurasindel5965]

I sent a msg regarding this waiting for answer. But on my Apple TV 4K box running through Samsung tv with arc not eArc it shows as a Dolby 5.1 watching Jack Ryan (your test ) on amazon prime through Apple TV. Going to hook my my 4K fire stick and see if it’s different

[@maurasindel5965]

I had to go into the tv settings and change audio from Dolby digital to DD+

[@ookwiebusoo]

e-arc “could” send uncompressed Dolby Atmos, I don’t see a reason for turning it off tho

[@SafariNZ]

@@FisherCustomAV I tested this and the Apple TV 4K will output 5.1 or PCM2.0. Using the same source of Apple+, I get ATMOS via the Apple+ app on my LG TV.

[@WhiskeyRiver0]

So wait... the sonos arc does not get plugged into the eArc port. Just a regular one? Only the blue ray gets the eArc port?

[@FisherCustomAV]

No, the sonos arc plugs into the ARC or Earc port on your TV. No other components should be plugged into the ARC or Earc port.

[@davidmitchell3126]

Mine is plugged into the earc on my tv but on the sonos app it’s saying saying stereo pcm not Dolby even when I’m on Dolby capable programmes?

[@FisherCustomAV]

The audio settings for your streaming device or TV need to be in dolby digital plus. What is the app and program you are trying? Try another dolby atmos movie. Also try another app with a dolby atmos program.

[@coatesben]

Useful video, thanks!

[@goalazo93]

My Sony x930e tv does not support earc but when connected to Sonos arc it sounds amazing with installed tv apps. I heard the hd fury arcana is for TVs that don’t have earc. Would it really make a huge difference with it?

[@FisherCustomAV]

My guess is probably not, but again with things like this the only way to know for certain is to get one and try it. Theoritically earc is only needed for media devices, like 4k bluray and not streaming devices. With that said, this is the world of electronics, updates and changes can always happen.

[@matthewgrossman4032]

This was helpful. Almost all media will be coming through my Apple TV 4K (Amazon/Netflix/Hulu) and this seems to require eARC, but now I am confused. I just purchased the Bose 900 soundbar and want to maximize but my TV only has ARC support. In my current configuration 4K Apple TV into Sony XBR with normal ARC will I get Dolby atmos?

[@FisherCustomAV]

You should, this video was meant for those that have older TV's with ARC but not eARC. While I can't speak for the bose soundbar, but with the Sonos ARC, (and probably bose) most of the native TV apps, and apps from streaming devices do not require eARC for atmos. This was at the time of the video, that is not to say that can't change with time.

[@robertknowles3677]

What? I know this guy. Hey Matt, how the hell are you? Stumbled on this video this afternoon. Thank you for the help and being one of the only companies on the planet to have some Sonos gear. Now I have to get back to watching your video. ;-)

[@FisherCustomAV]

:

[@Reneaum8248]

Didn't work for me. Still says stereo pcm 2.0 instead of Dolby. Video does say it's Dolby vision and Dolby atmos. Help please. I have the sonos arc that I just bought

[@natedogg8097]

Thank you for explaining this! It was very helpful, i had eARC on auto and had no audio from my tv. I thought it was broken haha, thanks again 👍

[@schlagdog]

So what about a Directv box? Is that compressed and no need for eARC and regular arc ok? I’ll never get back I to owning hard media so will I ever need an eARC? Just wondering because I’m looking to buy a new giant tv.

[@FisherCustomAV]

At this point in time regular ARC should be Okay. Most cable & satellite companies send atmos over dolby digital +, and it is compressed. It doesn't hurt to check with your cable/satellite company to verify, as I have no way to know perfectly for every company. That is not to say though in a few years or more down the road, it may be uncompressed.

[@thaddaeuscourtemanche4543]

Thank you so much for this.

[@maurasindel5965]

So I have 2 questions. 1) my tv is Samsung and has arc but not e-arc is that a problem? Also all I show when I did what your video showed I went to prime and tried watching Jack Ryan but it was not in atmos it was Dolby 5.1 not dd+ just said Dolby 5.1. Thx for reading

[@FisherCustomAV]

Changing the audio dd+ was a good move. It would not be a problem as long as you don't want to use a 4K bluray disc with a 4K player, or any other hard media that uses uncompressed audio.

[@marclevant6639]

Is that why I get PCM 2

[@mannymedrano3208]

Hello. I am having issues getting Dolby Atmos working on my Sonos Arc. I am using the firestick 4k. I have the premium Netflix 4k account. I updated my 4k TV to the latest software. Also I set both the TV and firestick audio settings to Dolby Digital. I made sure to play Netflix movies that support Dolby Atmos like El Camino and Klaus but they just show 5.1. Any help would be appreciated. Thank you. Also just wanted to note that if I set both the TV and firestick audio settings to auto it will use PCM 2.0.

[@FisherCustomAV]

Try playing a 4k atmos movie in amazon prime and see what you get. Something like Jack Ryan.

[@mannymedrano3208]

@@FisherCustomAV i tried playing Jack Ryan and I am getting Dolby Digital 5.1. Still no Dolby Atmos.

[@FisherCustomAV]

@@mannymedrano3208 Okay this could be an audio setting in your firestick or TV. Goto the audio settings of the firestick, and try to choose just dolby digital or dolby 5.1 surround or just surround. Or change it to stereo or PCM. Also look for these settings in your TV and make the same changes there.

[@jmrezabek]

Great Video Thank You.. I have a Samsung Q90R TV that has a One Connect Box and about to connect a Sonos Arc..Your Video helped me understand a great deal.... I keep reading that there is a conflict with this setup that both Samsung and Sonos are working on?? But I will the settings your shared on the TV and validate on the Sonos AP....

[@FisherCustomAV]

Thanks for the response. Check your settings and verify they are right. Yes you are correct, Samsung and Sonos are working on some type of software updates for some bugs. Here is a link to a blog I just posted talking more about the arc, dolby atmos and more... www.fisherelectronics.net/the-sonos-arc

[@kitedwards3044]

Please help! I have the same type of Samsung TV, but when I go in and turn of the HDMI eARC mode of, I get Dolby Digital Plus 2.0 on my Sonos app. When I have the HDMI eARC mode on , I get Dolby Multichannel PCM 2.0 on my Sonos app. Trying to get Dobly Atmos, but nothing no matter what I try. Tried Sonos support twice and I was told it's the tv and contact Samsung and the other time was told Dolby Multichannel PCM 2.0 is basically Dolby Atmos and is close enough. Any help is appreciated!

[@FisherCustomAV]

First try watching this second video where I go into a bit more detail on TV settings in samsung and sony. ttps://kzbin.info/www/bejne/q6TdpHx_d8hmp8k This is probably a software issue related to both samsung and sonos. There have been some issues with software between sonos and samsung regarding atmos and earc. Sonos has said they have issued a software update for this and samsung is in the process. With that being said, that is not a guarantee that it will correct it. Without me being there and contacting a lot of support I can't offer much more.

[@ALKT101]

I have Sony KD-43X8000G Android TV comes with only ARC HDMI with Dolby™ Audio(Dolby™ Digital, Dolby™ Digital Plus) support. can i use Sonos Arc Dolby atmos via Dolby Digital Plus on my tv ? thanks!

[@richellebrittain2127]

DD+ Atmos will work over regular ARC (I think that's the point of this video). Thus if your TV will output DD+ Atmos over regular ARC, the Arc should handle it.

[@willynilly2545]

I have a projector with an Earc hdmi switch and I still can’t get Atmos out to my Arc. It’s driving me crazy!!

[@explorewithant]

Hi,does it matter if my 65 inch Samsung doesn’t have eArc or can I still get Dolby atmos from Netflix or Amazon prime on my Sonos arc 👍👍👍

[@fisherelectronics582]

As long as the audio setting are right, and there is not some software bugs, you could technically use just an HDMI input with ARC on your TV and that would supply atmos.

[@explorewithant]

@@fisherelectronics582 ok thanks,,I’m just not sure what settings should be on or off

[@FisherCustomAV]

​@@explorewithant You would want to make sure the audio settings are either dolby trueHD or dolby digital plus. Also here is a video I made showing more detail with samsung and sony TVs with dolby atmos kzbin.info/www/bejne/q6TdpHx_d8hmp8k

[@aryinc]

doesn't work with my samsung s10_. is it right that you need a iphone for atmos??.

[@FisherCustomAV]

The phone should not matter. We just watched Jack Ryan on Amazon prime on our Samsung Q60A with the Sonos arc, and had no problems seeing Dolby Atmos show up in the Sonos app.

[@aryinc]

@@FisherCustomAV i don't see dolby atmos light up. i've watched sonic the hedgehog on ps5 with dolby atmos to test. nothing. just plain stereo. couldn 't enable or disable dolby atmos on the tv remotely. really really strange. checked system setting. audio pcm 2.0 it just said. a friend of mine has a old panasonic and a iphone. works fantastic he says. the LG c1 is pretty modern display still. 2021 model i believe. i asume it shoudn't be a problem also indeed.

[@FisherCustomAV]

@@aryinc Try amazon prime and jack ryan. I tested it with that on a 4K firestick and the sonos app showed atmos. I would check audio settings in the PS5, HDMI cable of 18GBS, or audio settings in the TV. Don't use PCM, or Dolby, you need at least dolby digital plus for audio settings.

[@DogStyel]

If i have sony tv with e-arc and it plug to my sonos where do i plug the apple tv to

[@FisherCustomAV]

The apple TV, (along with any other device other than the arc), would plug directly into an HDMI input on the TV.

[@nunoloures]

Great video mate! Direct and very well explained. Quick question, for audioquest cinnamon cable, which direction from the tv to the sonos arc should the arrow point? (My assumption is from the tv to the sonos arc, since the medium is the tv)…

[@FisherCustomAV]

I would try it that way, however the cable needs to be bidirectional...which it probably is. ARC requires communication in both directions.

[@Rigue2021]

Get HDFury Arcana if your Tv doesn’t have EARC

[@nevercontact]

or feintech earc switch

[@juandoe7802]

I get confused... I've read that eARC is for full hi-res audio, but if I have say the new PS5/Xbox coming out, would I not be able to get the full capability of the ARC if I plug the ARC into the console for output, and the TV into the Console for obviously video output? I ask because everyone says that if you plug the Sonos ARC into the tv using ARC that you get lossy atmos, not full atmos?

[@FisherCustomAV]

That is basically correct. However this would apply to all atmos soundbars of all brands. Atmos is just a codec. Currently for all streaming services it comes compressed. This may change if they can make it come uncompressed through streaming. Any video or audio compressed would lose some some type of quality, (some small amount). You could compare it to FLAC audio which is uncompressed, or MP3 audio which is compressed. Some people may hear the difference between compressed and uncompressed atmos, others may not.

[@JayPatrol]

I don't think you always need to go into the tv settings and turn off e arc everytime you want to watch streaming content then back on again to veiw blueray media. Thats just alot of back and forth Because on the app when i play streaming content thats in dolby atmos it automatically shows it on the app also it shows that the soundbar knows the content is dolby atmos by saying via dolby atmos soundbar. And when i have regular tv veiwing it doesn't it shows channel pcm

[@FisherCustomAV]

You wouldn't and that's not the point of this video. This is for those that have older tvs without earc, and only arc. If you have a newer TV leave it in earc all the time

[@silky-smooth]

What about hard disk video games on Xbox. Would you need earc on or off?

[@FisherCustomAV]

My guess is that is compressed, so earc probably off. However I would suggest checking with the game manufacturer and game system, to see if it uses compressed or uncompressed atmos. (Especially for new games coming out on the PS5, and new Xbox.) I am not entirely sure on what they will do with those.

[@silky-smooth]

@@FisherCustomAV thanks. I appreciate it

[@iraAlbucher]

I have the so called flagship Samsung QLED Q90R TV. According to SONOS only way to get Atmos (Verizon FIOS-CABLE) is with eArc? Samsung was supposed to send firmware update ...But true to form never came (as 2019 unit) and even though they claimed it was coming, dont hold your breath.

[@billwhitley5290]

Hi thanks for the info great help

[@RajGheevarghese]

Sorry .. have to be that guy, but True HD is uncompressed...

[@TheStarking21]

My samssung q90/sonos arc is not converting to Dolby... I turned off earc.. But still no dolby....

[@jmrezabek]

Did you ever get this working? I am setting up my Q90R that has a One Connect Box and will Connect to the Sonos Arc?? We will see..

[@TheStarking21]

Nope still having trouble.. Did it work for you?

[@ignaciosanmateoarenal2588]

And what happens if you enable EARC in the TV?

[@FisherCustomAV]

You can do that if you want, and it may still work just fine for streaming services. It would need to be enabled for hard disk and media. This video is just a reference showing it may not be needed for sets that do not have eARC.

[@ignaciosanmateoarenal2588]

@@FisherCustomAV So maybe you could get uncompressed Dolby Atmos.

[@FisherCustomAV]

@@ignaciosanmateoarenal2588 For the most part you would get uncompressed with hard disk and media requiring eARC.

[@itguru2037]

Why not have eARC on? It can’t hurt anything

[@FisherCustomAV]

The video was mainly for people with older TV's that did not have earc. To let them know arc will still support atmos in certain audio modes.

[@itguru2037]

@@FisherCustomAV ok thanks

[@leem1999]

That fixes my issues

[@johnwellis9971]

Very helpful video thank you. You mentioned Dolby True HD I thought this was uncompressed, but I guess Netflix and other streaming services always send a compressed signal, is that correct?

[@FisherCustomAV]

It can be uncompressed, however that takes more bandwidth and storage. So currently streaming services compress this audio.

[@richellebrittain2127]

Dolby TrueHD, however, is lossless compression. Thus, in addition to 4K Blu-ray players (as the video says), even *regular* Blu-ray players need eARC turned on in the TV to send lossless audio to the Arc. (There are also a few regular Blu-rays with Atmos over TrueHD, the same flavor of Atmos as 4K Blu-rays.) In addition, Blu-ray players (regular or 4K) will need to decode all DTS codecs (regular DTS, DTS-HD MA, DTS:X) into multichannel PCM, which also requires eARC, as the Arc does not support *any* DTS codec. (The vast majority of regular Blu-rays use DTS-HD MA.) DTS:X bitstreams will lose their immersive audio in that conversion (i.e., essentially limited to DTS-HD MA), except POSSIBLY (unconfirmed as I don't own an Xbox) for the Xbox One S/X & Series X with the DTS Sound Unbound app (which will decode DTS:X, but possibly only for games & not Blu-rays) and the output set to so-called MAT Atmos (multichannel PCM with embedded Atmos metadata). Also, external streaming devices that output MAT Atmos (such as the Apple TV 4K and certain Nvidia Shields) will need eARC; some smart TVs with Netflix apps MAY also need eARC to get Atmos from Netflix (YMMV).

[@Miguel-USMC]

Thanks!

[@parkave7715]

Thank you

[@DennisTamayo]

Sadly, Hulu doesn't have Dolby Atmos.

[@decarvalh0]

Mine says Dolby Digital 5.1

[@FisherCustomAV]

Check your source devices (streaming units, cable box) and use dolby digital plus if possible. Also check TV and change audio settings to that.

[@decarvalh0]

@@FisherCustomAV Thanks, I will take a look when I am home. Would it not be saying atmos cause I didnt get the the subwoofer?

[@FisherCustomAV]

@@decarvalh0 No that would have nothing to do with it.

[@decarvalh0]

@@FisherCustomAV How do I know which Disney + movies are in ATMOS? I think it still shows 5.1

[@daniel243ish]

What about a PlayStation

[@FisherCustomAV]

The PS5 does not support atmos at this time.

[@rdhir001]

Please reconcile - kzbin.info/www/bejne/oGXbcp-int-LoM0 advises to turn eArc on for sound setting!

[@FisherCustomAV]

This is just a video that shows for some streaming services, you do not necessarily need to have earc on. All hard disk media would need earc on. Also these videos are made to only help support United States TVs.

[@sniper2606]

Everything works Dolby Atmos except...hbo max... not sure why but it's doesn't like Sonos

[@FisherCustomAV]

That is a problem with the hbo max app. If you are using the native app on the TV, try a firestick or roku with the app. Here is a article explaining more. en.community.sonos.com/troubleshooting-228999/sonos-arc-dropping-sound-with-hbo-max-6860729

[@sterlcom2]

huh nah this must be old