IT: Entry Level Helpdesk (Windows 10 Remote, Remote Registry, Remote Desktop, C$) New Techs Part 8

[@alancarrillo156]

Good News Kevin I'm going to start next week my new job for desktop support technician on Wednesday paying $18 hour and shift 7am -4pm , Mon-Friday great way to start my foot in the IT field learned from your videos and applied it to my interview I had yesterday the company is called Geovision and looks awesome the place is a manufacturer of intelligent video surveillance systems when I first had my interview yesterday and when I entered inside they had a server machine and it just looked awesome kevin just awesome was looking around the things they had so cool . Thank you for doing these vids learned some things from your vids and applied them in an interview , thank you

[@KevtechITSupport]

Nice work, congrats 👏. Time to get your feet wet and learn.

[@alancarrillo156]

@@KevtechITSupport absolutely I care about the experience soaking up all the knowledge at work for better next opportunities after , thanks kevin for making theses vids

[@XTarik.TarikX]

Congratulations on the new job. Do you mind sharing which certifications you hold to land this position? I just got my CompTIA A+ and I'm trying to get a foot in the filed.

[@roxasdracun8661]

For those who had issues on the registry editor enable both registry editor on both desktop2 and Windows10 Lab. If this doesnt help go to desktop2 control panel then network, then to network and sharing, advance settings and turn on network discovery.

[@-kstyle]

What worked for me was allowing ICMP requests. Go to Firewall, advanced settings, inbound rules and look for "File and Printer Sharing (Echo Request - ICMPv4-In)". Then just right click and enable rule.

[@finjackcen1752]

I can not tell you how much you've helped me. you da man!!

[@roxasdracun8661]

@@finjackcen1752 havent keep doing the Labs , would live to have going at it. But after hard reset on pc it would be a bit of hassle to set everything up when I dont have time. But is a great help.

[@finjackcen1752]

@@roxasdracun8661 I'm doing the whole Playlist and currently learning. I'm having fun so far. The comment section so great

[@roxasdracun8661]

@@finjackcen1752 i have wanted to keep going back then, but since the things you do build up on what you do in previous episodes.

[@lightwxrk]

Just in case someone needs this: My remote desktop connection wasn't working to Desktop2 from Desktop1. It was because VirtualBox gave the same MAC addresses to both Desktop1 and Desktop2. Change MAC address for either one and try again. It should work.

[@nw_content]

Hi Kevin, First I'd like to thank you for the time and effort put into teaching IT Tech us inorder to get hand on experience using these home labs. Your knowledge and time are greatly appreciated. I just have a question here, I am using Windows 10 Pro Build 20H2 on my Windows PC to join to my domain server. So far I have followed along and everything works great. However, I am not getting any UAC prompts when I'm trying to change patty privileges to any admin privileges using the helpdesk credentials. Please I need your assistance in getting this sorted out. Thank you again for your time and knowledge in teaching us this hands on experince for IT supports.

[@KevtechITSupport]

Patty will only get prompt with uac if she's a regular user. If she has admin rights. She won't get prompt for anything. You need to check permissions.

[@nw_content]

@KevtechITSupport Hi Kevin, thank you for the swift response in regards to this. Where should i check for permissions, Is it in the Windows PC or the server ? Thank you

[@KevtechITSupport]

@nw_content depends. Did you make patty on active directory? Than check there. If it's local than that's different.

[@lakslsla6996]

Thank you Kevin!

[@Paulo-mu1ci]

Thanks, Thanks Thanks bro Kev. Great video.

[@inkolufemi]

tha GOAT in my opinion!!!

[@KevtechITSupport]

thanks.

[@inkolufemi]

@@KevtechITSupport thank you actually....for all you do. Just know that your videos are impacting humanity. I have been able to get people into IT by watching you!

[@KevtechITSupport]

@@inkolufemi congrats!

[@AManBearPig07]

Hey Kev, I continued to have issues "remoting in from registry", even after doing the troubleshooting you did. After some quick googling, I disabled the firewall on the destination computer ie. 'Patty' and it worked. My question though is, is this normal or best practice to disable a firewall in order to accomplish this task? Would you simply reactivate the firewall when complete? Is there a way to accomplish this without disabling the firewall? Apologies for all the questions. Loving all your videos man, you're the best!

[@KevtechITSupport]

For lab purposes you can disabled it. For work, it will be enabled. It depends on the company.

[@chillarn7]

In my lab I opened TCP port 445 in the firewall on the remote PC and it worked.

[@UbeiOtoshi]

To add on what ManBearPig said you can enable port TCP 445 as an inbound rule on the firewall for the destination computer. Since in a work environment you can't disable the firewall. I did this after double check all my services and remote access settings for both desktops.

[@bootybandit9920]

@@UbeiOtoshi Can you give me a step by step please? of how you enable the port, I am still having trouble

[@kofibonsu8466]

@@bootybandit9920 don't know if you still want this fix but here ya go: An even better fix is to go to windows defender firewall -> Advanced Settings -> Inbound Rules -> Make new rule -> Select Port -> select TCP and specify the port you want to open(in this case port 445) -> click next -> Allow the connection -> make rule name and description and that's it. Try to remote registry again and it'll work.

[@uchejoy4796]

Thanks kelvin

[@KevtechITSupport]

thanks

[@akme2d]

Thank you so much Kev

[@kofibonsu8466]

remote registry part is giving me a headace, Ive enabled Registry on both computers, remote admin enabled, and both computers part of domain and all these tries to no avail...

[@kofibonsu8466]

Welp tried different fixed, but the fix that worked was to turn firewall off which I wouldn't recommend in a real production environment.

[@KevtechITSupport]

It's for practice purposes. That's fine.

[@kofibonsu8466]

An even better fix is to go to windows defender firewall -> Advanced Settings -> Inbound Rules -> Make new rule -> Select Port -> select TCP and specify the port you want to open(in this case port 445) -> click next -> Allow the connection -> make rule name and description and that's it. Try to remote registry again and it'll work.

[@Yasin33]

@@kofibonsu8466 Thank you Kofi, that worked beautifully.

[@kofibonsu8466]

@@Yasin33 yee knew someone will be happy, no problem

[@kcw490]

Very informative

[@KevtechITSupport]

Glad it was helpful!

[@89kylestyle]

I didn't have Windows Remote Assistance on Windows 10 pro but I had Remote Desktop Connection which basically does the same thing except I didn't see an option to start a chat box. IMO, it's easier to use than Windows Remote Assistance anyways. This is when I was trying to connect from Windows 10 lab to Desktop 2.

[@KevtechITSupport]

Remote desktop won't have a chat box. Two different applications. The other one let's you chat and keep the user connected. Rdp kicks the other person from being connected. Rdp works but it doesn't do the same thing.

[@89kylestyle]

@@KevtechITSupport quick question, say a customer calls and I need to RD into their computer. They have RD enabled on their PC and are connected to the Internet. Do I only need their IP address to RD to their PC?

[@KevtechITSupport]

@@89kylestyle every company is different. rdp might not work. Some companies use bomgar or another 3rd party tool to remote in while the user is online. Really depends on the company and what they use.

[@vaibhavisrinivas3369]

U r doing great bro

[@KevtechITSupport]

thanks

[@San58-e3f]

Hi Kevin, I was able to connect to desktop2 through registry editor but when I expanded the folder, I could not find the mapped drives. Using CMD command net use on desktop2 with admin credentials does show mapped drives. Can you please help me out.

[@sunilsigdel4533]

This is kindaaa coool kevin 🤗 I love ur stuffs man ✅

[@KevtechITSupport]

Thanks

[@andrebrown287]

Hello Kev thanks for all the great videos I am very new to this. I wasn't able to find Remote Access Management in my settings, then I tried to download it in RSAT but the download failed.

[@KevtechITSupport]

You should probably join discord for help

[@JERRZY_]

Love the channel. How do you do the virtual machine labs. i want to practice and having a hard time.

[@KevtechITSupport]

Virtual machines. I gone over this on some other videos. You need good pc hardware to do this and the pc needs to support virtualization.

[@JERRZY_]

@@KevtechITSupport I have a good PC. Do you know what video i have been trying to find it

[@KevtechITSupport]

@@JERRZY_ that should help Helpdesk Lab: kzbin.info/aero/PLdh13bXVc6-k_u2RPqYAp8R8HtYT_ONht

[@johnczech7074]

Hey Kev. Hope you're well. Have a great Thanksgiving buddy!!

[@KevtechITSupport]

thanks you too.

[@medjaba9037]

Nice !

[@pvd9304]

Thanks for your great videos 👏🏻🎊🙂

[@mohamadferdowssharifi4550]

keep on "how can we manage windows registry with cmd and PowerShell " be safe tanks

[@KevtechITSupport]

I haven't made a video on that yet but there a way to do it.

[@mohamadferdowssharifi4550]

@@KevtechITSupport tanks a lot bro I'll wait for it be safe and keep on .

[@rishusrivastava1501]

Suppose I am using Two mail id in Outlook and if I want to remove one mail id what is the process

[@KevtechITSupport]

What do you mean by what's the purpose? A lot of companies use 2 emails because they might have a share mailbox to send emails from and do work from inside that mailbox.

[@rishusrivastava1501]

@@KevtechITSupport I have to remove one mail id

[@KevtechITSupport]

@@rishusrivastava1501 if you have access to do it, you would remove it from exchange 365 or some people have it added as a second email upon setting up emails in settings. You can also remove it within settings.

[@Jordan-ff6mc]

hey kev when i remote into desktop 2 my helpdesk lab keeps crashing everytime, what should i do?

[@KevtechITSupport]

sounds like a hardware issue. Come to discord for help.

[@surafelalemayehu5376]

Hi Kev, when I enter "\\desktop2\c$" I get an error message saying windows cannot access this Any advice ?

[@surafelalemayehu5376]

Just sorted this, firewall issue. However in real life would I have to bother the user to disable their firewall ?

[@KevtechITSupport]

@@surafelalemayehu5376 it will be off. I was able to remote to people pc at work in the past.

[@xkorbekx]

why enable remote desktop if remote assistance is already enabled?

[@KevtechITSupport]

We don't use remote assistance. Really depends on the company.

[@yugandharyugandhar1670]

Sir.. I need one help from you.. I am using dell laptop with os windows 8..i am facing issue on DVD-CD drive.. Dvd-cd drive not visible and also in device manager.. DVD/CD-ROM software also not visible.. I tried all the steps which are mentioned by searching Google like.. Uninstalling drivers, updating drivers, going to regedit creating file.. I tried all methods .. But I am still facing same issue.. Drivers in device manager not visible.. Please help me..

[@KevtechITSupport]

that's windows 8, I don't use windows 8. Your dvd drive probably went bad or you need to go to the website for dell and reinstall the drivers for that specific laptop...

[@adiaz1182]

i remote into patty and add a file but when i log in as patty i don't see the file i remotely created. Thoughts?

[@KevtechITSupport]

You windows 10? C drive users should have patty there. You need to put the file in the same location as the user on the pc. Otherwise you won't see it when you login as someone else..

[@adiaz1182]

@@KevtechITSupport thanks for the reply